Red Earth Energy Storage Limited Reviews
About
At RedEarth Energy Storage we believe in doing something that matters. The way we do this, is by engineering our products to be beautifully designed, simple to install and customer centric. We pride ourselves on being Australian owned and operated. Our high-quality solar battery solutions are assembled right here in Queensland, tailoring our products to effectively harness the power of the Southern sun.
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Red Earth Energy Storage Limited Reviews (18)
Show Most Recent reviews from All time across Australia
Average Scores
4.7/5
Value for money
4.7/5
Quality of System
4.6/5
Installation
4.7/5
Customer Service
- 5 star 14
- 4 star 3
- 3 star 0
- 2 star 0
- 1 star 1
View Timeline
11 June 2024
29 March 2023
Original Review on 02-06-2022:
Quality system made in Australia
We decided to go with Red Earth off grid as it had good brand components and was the most economical option to get the capacity we wanted.The sales team were very helpful and informative and delivery time from them building the system to freighting it from Brisbane to Perth took an amazing 6 days.
The system is going into our shed in Jurien Bay 230km north of Perth and so it had to sit in our home garage until we could get up to Jurien.
Just waiting to tee up a time with the electrician to connect then hopefully it will perform as good as it looks.
10 months later we asked Alan: "Are you happy with the performance of your system so far?"
The system has exceeded our expectations. Extremely happy so far.12 January 2022
Great Off-Grid system performs better than we ever expected
Just wanted to say thank you for supplying and installing the OFF-GRID DropBear system at our property in Avoca Victoria.While there were a few delays in completing installation mostly due to COVID, the system performs incredibly well and so much better than we ever expected it to. We have been able to live in the property without making any compromises to our lifestyle and how we use electricity. We have been able to install two large split systems air conditioners which are used for both heating and cooling, dishwasher, washing machine, electric heat pump hot water system, electric water pumps, and all the usual household loads without any issues. In fact we are seldom able to use all the electricity generated by the solar panels in a day, especially in summer. The backup generator has only kicked in only twice and was due to very extreme/unusual energy use. We manually force the generator to start occasionally to ensure it turns over and its reliable.
Thanks for a great system, we absolutely love living off grid
22 October 2021
Superb product backed up by exceptional team of salemen and installers.
Redearth came to our notice via a Facebook add. I contacted the salesteam and co-incidentally a salesperson was in the area and made time to come out and talk to us and obtain detaied info on our requirements. This was no ordinary sales person, Dan was was also had an electrical background and able to answer by most detailed questions. Wtihin a couple of days we had a detailed and firm quote which we ultimatly accepted. We were then kept fully informed via emails and phone calls. The installers were just brilliant. It was a very professional and detailed installation. After the final installatoin Dan came back out to the house and fully explained the installation and requirements for reading the output of the units via an app. We cannot recomend Redearth enough. Highly proffesional and prompt.Panel rating: 5/5
Inverter rating: 5/5
01 September 2021
Red Earth exceeded my expectations. It was a wonderful experience
I was very happy with the service, RedEarth exceeded my expectations and delivered a wonderful experience.I thinks it's important to support Australian based businesses so was I really pleased that RedEarth is Australian made and owned. The installers did a great job and customer service was fantastic, especially with all the delays that arose due to weather issues. I would give them 6 stars if I could!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
14 May 2021
Compact, highly efficient and satisfies all my needs, can't fault it!
I cannot express how pleased I am with the system. It's compact, highly efficient and satisfies all my needs. I can't fault it!I don't require a lot of power but my BlackMax is handling everything I'm throwing at it including circular saws, cermet mixer, fridge computer & lights! The beauty is I'm no longer affected by the blackouts, I can just stay comfortable at home while watching TV. I no longer have any electricity bills and I'm not spending hundreds in fuel for my generator.
The installers were baffled at how simple it was to install as it all comes pre-wired and ready to connect. It also saved us money on installation fees as it took much less time and effort for the installers this was also. I'm also surprised on how well it functions on very cloudy days.
I'm also happy how running this system does wonders for our environment we leave a legacy for our children there is no planet B so we need to be taking care of our earth.
My lovely daughter Judith organised this for me. she loved that she was able to speak to real people, get answers in real time and have every question addressed thoroughly. My daughter understood what was involved. said yes lets go, and I'm glad we did!
Inverter rating: 5/5
Battery rating: 5/5
05 April 2021
Battery storage
Sales and quoting process was good. the consultant was very attentive to the scope at hand. we have paid for a deposit and are awaiting installation in the next couple of weeks.30 March 2021
The quality of the system is the top of the line in Australia as far as I'm concerned!
The quality of the system is the top of the line in Australia as far as I'm concerned!Thank you all - our new system is up and running and we are very pleased to have your product take pride of place in our home.
Thanks to Sarah, Rachel & Goran for your assistance! Cameron, Mark and Peter did you've done a very neat job of the installation and I thank you all and your Red Earth Team for a job well done.
With warm regards,
Moz
03 March 2021
RedEarth, an easy choice
For us RedEarth was an easy choice, there are many options out there for energy storage but only one Australian designed and made system. An expandable system that reduced our bill down to under $1 a day. the sales staff knew their stuff and helped guide me through the process to ensure the system was right for our family, customer service was spectacular and the install went without issue ahead of schedule. Great work RedEarth 100% would recommend, thank you!Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
10 February 2021
Exceptional customer service
I purchased a black max off the grid system through a reseller and I experienced a minor glitch that took for ever to resolve when I made contact with red earth (derick -sales manager and Sarah-customer relations manager) they showed exceptional customer service and found me a resolutionImmediately, I couldn’t be any more happier with the experience I had with the solar system and people who represent red earth that I dealt with. Thank you
14 December 2020
Fantastic service, supply and installation
Firstly I wish to let you know that Cameron and Peter managed to install my magnificent DROPBEAR off the grid system to my shed in extreme conditions, not only was it about 46 deg in the shed but they had to deal with my incredibly painful zoo / MY GOATS. This I am sure they will not forget.The installation itself was well above my expectations , Thanks guys. TOP JOB.
I would also like to thank Goran for all the years and patients designing this for me.
And thank you Redearth, the products perfect.
I would have no trouble in recommending Redearth to anyone along with Cameron for his exceptional work.
Regards
Craig
20 October 2020
Trustworthy and high quality products
I would like to thank you and your workforce for the work that was done designing and constructing our fabulous "Off the grid Solar system" I know from my own experience that it must have required a considerable amount of planning and organisation, plus full cop-operation from your employees to ensure the successful outcome for our Solar needs. Your initial quote was very competitive and we were delighted that the final bill was entirely in keeping with that, even with a couple of extras, that we decided on during the project build.We have been impressed by the excellent attention to detail that Red Earth Energy has shown in all of our dealings during the developments of our Solar system and I confirm all work completed meets the high standards we impose. We have been delighted with the quality of the work and with the reliability of your team.
Special thanks to Cameron Davis for managed the job install on site from start to finish; managing the various subcontractors like Able, Switchdin and Red Earth teco's effectively and professionally "Communication was excellent"
I have no hesitation in recommending Red Earth energy storage as reliable and trustworthy utilising only high quality products and installers.â€
Peter and Teresa Quinlan (Goulburn)
Inverter rating: 5/5
08 September 2020
Red Earth Offgrid Solar
Hello Red Earth Energy Storage team.My family thank you for your time dedication and performance and pristine delivery of our new Drop Bear system.
Hence you assisted us with a Black Max to survive in our motor home whilst building, we soon found out you were a delight to deal with. Knowing you will be there for us not at sale point but through out and after care as well. Your engineers, customer service and management has been A1! I look forward giving you further feedback as we will use our system and glad to have you besides us in this big step ahead. Thank you!!!!!
30 July 2020
Fantastic system could not be any happier the system is working exactly as advertised I would recommend this system to anyone it takes up so little room and is saving me at least $900.00 per quarter
I found the salesman very helpful and the Installer went to great lengths to ensure the system blended into my home seamlessly and the workmanship is very tidy and remarkably they come t the time they said they would could not be happier, I also found the after sales/installation service to be above average I am not very computer savvy and they helped me to download and install an application that allows me to monitor my system. Overall I found the experience with RED EARTH the best, I tried to get quotes from other companies but they did not come through and RED EARTH did everything. To sum up, you could not do better, Thanks very much.24 July 2020
A very happy experience and example of how a company across the entire team should operate.
This is my second solar experience and thank heavens a shear delight compared to my last encounter, from day one and my introduction to the sales team I got nothing but good advice and very considered technical support the process took a long time as I didn't want to experience the same issues as last time. I ended up with the perfect balance for my needs and it was a difficult call for many reasons all of which RedEarth considered in detail. The installation was done efficiently and seamlessly no mess no interruption on time and technically superb. It didn't finish there I had followup checks by the operations team ensuring I understood exactly what I had installed and how it was operating, this has continued until today and I believe will continue.The management team have been very conscious of what was happening and more importantly interested in making sure I was satisfied and how could they improve.
A great experience in customer service with a technical product in and industry with many cowboys.
I can not recommend Red Earth energy Storage highly enough they were simply fantastic and I'd be happy to talk to anybody who is considering working with Red Earth in person.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
23 July 2020
Exceeded expectations
Excellent sales/quoting process with constant updates.Installation was quick (one day) and done earlier than originally booked. Installers were punctual and both had a sense of humour. They tidied up as they went and did not leave a mess. Considering I live in the bush I think their response was great. They were very efficient.
Customer service was great. My system is totally off grid and has worked well since installation. I have had to install another battery, but if I had listened to Paul (sales) I would have gotten that from the start.
08 July 2020
Off grid power
All in one unit for complete off grid living great sales team understanding our needs06 July 2020
First time buyer, couldn't be happier with our complete Off Grid System that's so compact. Love the RedEarth system.
I'm completely off grid and doing a new build. I designed my shed for the solar system as that's where it will be and will feed into my house when I build. I wanted to keep the panels off the house.My system is 23 x 310W split panels at 30 degree pitch, coupled to a DropBear RedEarth Complete Off Grid system (Fronius PRIMO 6kW solar panel inverter, Selectronic SP PRO 7.5kW Off Grid battery inverter, 4 x 3.3kWh LG lithium batteries [Total 13.2kWh] all housed in a very neat Australian Made RedEarth weather proof enclosure).
Sales and quoting period was smooth and up front. Provided with a detailed quote and explanations and brochures etc. I designed my shed around this system and had additional supports added during construction.
Installation was a breeze. It took less than 24 hours. Quality is impossible to flaw (being an ex-electrician). Bloody fast and on time. Again, I could not be happier.
Customer service has been also flawless. Emails/calls occasionally checking in to see how it's going and additional 10 year monitoring for piece of mind.
No grid connect needed as we are completely off grid.
Disaster
I had decided to trust my solar installation to Red Earth after dealing with them from April 2020 to May 2023. Boldly proclaimed on the bottom of 8 emails from Red Earth are the words "Design and Installation" and included in the emails is a reference to "our electrician". I was disappointed to then be told to make my payments to Rilec Industries. Reluctantly I followed their instruction and 9 months later my system had not been installed. I cancelled the order and requested the return of my funds, but have had no response from Rilec. Red Earth will not assist. I will now take my case against Red Earth and Rilec to VCAT seeking the return of the large amount of money.