Quest Energy Reviews
About
Like all great businesses, Quest Energy is a story of humble beginnings fuelled by hard work and passion. Quest Energy has grown to be a leader and shaper of the Western Australian Solar and electrical industry, being involved in many iconic installations, including heritage-listed buildings, schools and government buildings, along with countless commercial and residential sites to date. The key to our success lies in our constant push for innovation and quality, driven by our passion for creating a sustainable environment and keeping the client experience at the centre of everything we do. Although switching to Solar is usually a no brainer, navigating your way through this process can be very overwhelming. At Quest Energy we are renowned for our consultative and helpful approach, instead choosing to educate our clients and guide them in the right direction in their energy efficient journey. Experienced and energetic, we’re passionate about all thing’s energy, and are relentless in our pursuit of the latest trends and technology.
This means that you receive cutting-edge products and service in the rapidly evolving and dynamic renewable energy space. At Quest HQ, located in Canning Vale we have a fully operational, interactive showroom where you can see our favourite products before you go ahead and make any decisions. With a highly trained team of motivated individuals, our ability to meet your electrical and solar needs effectively and efficiently is without question. But we’re always looking for ways to take our service to the next level. That’s why we spend hours vigorously trailing and testing products to make sure the products we install get the Quest Quality tick of approval. For extra peace of mind, we also provide full system monitoring online allowing us to keep track of your asset and our fleet of systems ensuring we offer the best aftersales possible. With email alerts to our service department, we often know of a fault before our clients and can use our job management software to locate the nearest service technician, send them to investigate the issue and have you back up and running with minimal hassle.
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Quest Energy Reviews (24)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 12
- 4 star 12
- 3 star 0
- 2 star 0
- 1 star 0
View Timeline
13 September 2022
24 April 2022
Original Review on 01-09-2021:
Great customer service
Quest were prompt with contacting us for quote and followed up quickly because of a short lockdown in WA. When all ok completed quote and did not pressure us,we chose to go with them because of the professional manner we were treated as well as expertise they exhibited.The install date was agreed and they were very punctual despite the inclement weather. The install and handover went well and very professional. It took longer than anticipated due to the weather.
The only issue we have had is with the Fronius software and Quest have been very responsive in resolving this issue and remedying it.
We have no hesitation in recommending Quest as a supplier and installer.
8 months later we asked Andre: "Are you happy with the performance of your system so far?"
The system has exceeded our expectations and we are very satisfied with it. We had days when it generated in excess of 37kw hours and given the trees and shade we have this is brilliant. The smart meter has allowed us to monitor and consequently modify our usage habits.07 March 2022
Quest 6.6kw system
From the get go these guys were on the ball, informative and super responsive.The install team did a great job & the system is performing well.
Panel rating: 5/5
Inverter rating: 4/5
26 February 2022
Original Review on 29-06-2021:
One Happy Customer
Very professional from the sales staff to the installers. Excellent communication, was kept well informed during the whole process. Highly recommend.8 months later we asked Nadia: "Are you happy with the performance of your system so far?"
Yes very happy. My electricity bill has been slashed.16 January 2022
Can’t do better than a customised system
Great service and install. Quest are the only ones to customise the system for my current and future needs .Inverter rating: 5/5
06 January 2022
Seamless from quote to installation
I had three quotes and to be honest all were reasonable. What tipped the scales for me to use Quest Energy was the sales engineer Moe who had an in-depth knowledge of the equipment he was selling. No hyper sales talk, just honest advice. The icing on the cake were the two installers. They started and finished the job without a hitch. I was very impressed with the whole deal and would recommend Quest Energy. Oh! And a big shout out to Solar Quotes.28 December 2021
Great installer and very professional
We requested 2 quotes through the Solar Quotes process (and sourced one further ourselves) and chose Quest as they took the time to explain the process and weigh up the pros and cons of various options for our house. Quest also provided a model showing estimated solar output over the course of a year, which was really helpful with our understanding of what the system would do in different seasons.Prior to installation Quest kept us up to date with progress towards the install. On the installation day the process went smoothly and the install team did a great job.
Customer service was excellent. Quest guided us through the Sungrow app once the system was commissioned, showing us how to read the data out of the app.
Panel rating: 5/5
16 December 2021
Original Review on 10-04-2021:
Good customer service
We had the completion of our install delayed due to rain but they kept me informed all the way. The installers were good and kept me advised every step of the way and consulted me for any options on location of equipment etc.Happy with the system and company but not to impressed with the Fronius app and access to data older than 3 days. They want you to pay for it when other inverter companies offer it for free.
8 months later we asked Alistair: "Are you happy with the performance of your system so far?"
yes it has performed as expected but I think I should have gone for the bigger system and not went after the government rebate. I would have probably made up for the additional costs covering the extra power drain over summer for the ducted reverse cycle24 November 2021
Original Review on 24-03-2021:
High quality company, people and installation
(a) Sales/quoting process was pleasant, thorough and well explained; devoid of push or pressure, strong emphasis on 'customer first' approach.(b) All of the above; polite, tidy and punctual. Advance notifications about appointments and arrival time was excellent.
(c) Did more than help with grid connection, they connected and set us up - we just needed to load the app onto our mobiles.
Could not be more pleased with this company
8 months later we asked Thomas: "Are you happy with the performance of your system so far?"
Huge appreciation for SolarQuotes and Finn Peacock for the ground work and easy to access information about solar; it is quite difficult to sort the wheat from the chaff when you just don't know, but with Finn's grading system and other information that he provides it takes guesswork out of the decision making. We are extremely please with Quest, our entire system and the installation team (also Quest) were brilliant.Thank you again Mr Peacock, it's great to have access to your vast knowledge and experience.
Best Regards,
Tom Clausen
18 November 2021
Quick and seamless process
Quest Energy was one of 3 quotes we obtained through the Solar Quotes process and we found Moe was very professional and knowledgeable. He was very mindful of our needs at our stage of life and was happy to quote on various combinations of panels and inverters to achieve a good balance of quality products and price. The system was installed by their own installers not subcontractors within one week of making our decision and we couldn’t fault the work of Michael and Cameron. We would highly recommend choosing Quest Energy to supply and install your solar PV system.01 November 2021
Quality, professional service
Quest stood out from the first meeting in terms of professionalism, knowledge and preparedness/ability to discuss and explain all aspects with a non-technical purchaser. They were polite, patient and not at all pushy - and their installer thoroughly inspected the property prior to quotation in order to be accurate and to come up with a layout that best suited our needs. This was extremely helpful and meant that we could arrange to have the TV aerial moved prior to installation day, as well ensuring that the panels were positioned with a view to other possible future renovations. We took our time to decide, and asked many (no doubt tortuous and detailed) questions. Quest responded quickly and helpfully to all of these. The installation was also impressively done, despite taking longer than planned and with some challenges due to bad weather, and the team took the time to make sure it was achieved very discreetly with the new switchboard and Enphase system placed neatly in an existing laundry cupboard and all wiring hidden. All of the Quest team were a pleasure to deal with and completely reliable - I would have no hesitation in recommending them.
28 October 2021
Great service throughout
Excellent customer service from initial consultation through to clean-up after the installation.04 September 2021
Smooth Process
Quest Energy was great.Communication was efficient and polite with different options for your budget which was nice, I got so much information, including showing the possibilities I could gain by using solar ect. They sorted out all the paper work with Western power and permits ect which is nice.
Installation was fantastic as well the two guys were on time, friendly and very efficient, the work around the inverter was very tidy and no mess was left behind which I like as that rarely happens these days.
Inverter rating: 5/5
20 August 2021
Professional and friendly service
From sales pitch to securing our new system on the roof pitch. Moe and the team were friendly and professional. Highly recommended for a job well done..Panel rating: 5/5
Inverter rating: 5/5
27 July 2021
Great service, installation and backup.
Excellent service from start to finish. The salesperson from Quest Energy who inspected our property made sure we knew everything about the product and we were able to choose a system to suit our needs and budget. The installation was flawless and our system was operating on our roof a week after we had agreed and paid the deposit to proceed. Could not fault their service and would recommend them to anyone thinking of installing solar.Panel rating: 5/5
Inverter rating: 5/5
12 July 2021
Solar made easy
Quest prepared a quote with detailed, accurate and up to date reference to my property. Others didn’t. The rep explained my choices clearly. I chose reputable brands for inverter and panels not being interested in the cheapest quotes for budget systems. Instalation was prompt and efficient with all requirements completed on the day of instalation. Follow up phone calls confirmed that all was working as expected. I am happy with the purchase and choice of supplier.19 May 2021
Great service and friendly
I’m happy i’ve got the quotes and to know which company to pick from . And very happy i made the right choice Thank youInverter rating: 4/5
29 March 2021
Great service quality products
Excellent. Came out discussed all the inns and outs. Quality and follow up15 January 2021
Excellent customer service. Great Price
Quest Energy have provided us with excellent customer service from start to finish. The price they gave us was also cheaper then the other quotes that we got. Moe Chami is very knowledgeable and was always available to answer any questions.The Installation process was a breeze, everything went to plan. We would definitely recommend Quest Energy.13 January 2021
Quality System with good warranty period
The team from Quest Energy was very professional and accommodating. We went with Quest as we had roof spacing and shading issues that necessitated proper planning. They spent the time upfront to get the optimal location of the solar panels.The install on the day went smoothly.
Panel rating: 5/5
Inverter rating: 5/5
24 December 2020
Excellent Solar Installation!
Went with getting three quotes through Solarquotes. Went through the quotation phase and settled on Quest Energy on the basis of getting exactly what we wanted, price and the requisite quality of product. The final arrangement was a 6.6 kW panels (LG Mono X)/ 5 kW SolarEdge inverter and installed mid December.We experienced a very professional and efficient exercise from the quotation phase through to installation and after installation follow-up. Mo (engineer/quoter) was very knowledgeable, personable and helpful during the quotation phase and very prompt in providing the quote and other information and made some great suggestions in during the quotation meeting (especially given our shading issue).
Once we got to installation, the installation team led by Michael was very slick and thorough and went through their planning and deployment very methodically and with great focus on safety (awesome to see) and with great teamwork (I was around all day to observe). The guys were very friendly and Michael worked out a way to tweak the installation to improve the panel arrangement in respect of the shading challenge. Would definitely use them again!
29 July 2020
Excellent installation
From start to finish, the team at Quest has been super helpful and knowledgeable.They were not pushy at all which is why they stood out from the rest.
Best products in the market, we went with LG panels and Fronius inverter and Michael showed us the benefits of having a smart meter which has helped us in reducing our electrical bills.
I will definitely be recommending Quest Electrical and Solar to family and friends
Panel rating: 5/5
Inverter rating: 5/5
26 May 2020
Great Experience
Painless process, came to the property quoted on the install, gave helpful information.High quality installation happy with the result
Panel rating: 5/5
Inverter rating: 5/5
10 January 2019
Original Review on 07-01-2022:
A very good experience
The sales and quotation process was very professional and informative. Installation was on-time and done well, with the only minor hiccup that only 4, not the 5 planned, panels could fit on the North facing part of the roof.The lost panel was relocated to the West facing part of the roof.
Quest looked after the entire process all the way through to connection to the grid. Original ratings
Panel rating: 5/5
Inverter rating: 4/5
Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5
8 months later we asked Stuart: "Are you happy with the performance of your system so far?"
Yes