Primero Electric and Solar

Primero Electric and Solar Reviews

4.7

Based on 229 ratings

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About

An electrical company at its core, Primero Solar is an Approved Solar Retailer that has specialised in Solar installations since 2013, completing over 700 solar projects per annum, 3.5MW annually.

Primero Solar Founder and Director, Martin Perez, holds an A-Class Victorian Electrical License and CEC Design and Install Accreditation.

Primero exercises quality control through its use of its own in house installation team. Primero does not employ third party install sub contractors allowing us to keep our staff up to date on developing products, industry best practices and regulations.

- Primero Solar prides itself on unique design solutions. No matter how complex the job is, the end goal is to maximize savings and produce clean energy. 

- Primero offers a 5 year installation warranty 

- Teams experienced in both domestic and commercial solutions

- Access to a vast range of products to keep options open for various requirements

- Primero Solar takes a long-term approach to all of our customer service - our post installation follow up service is important to us - Should any fault occur with your system we have a team of in-house technicians that be will available to service your system in a reasonable time frame
 

Reviewers report paying: $3,331 - $7,200 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Primero Electric and Solar Reviews (229)

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Average Scores

4.7/5

Value for money

4.7/5

Quality of System

4.8/5

Installation

4.6/5

Customer Service

  • 5 star 127
  • 4 star 88
  • 3 star 9
  • 2 star 4
  • 1 star 1

Hassle free installation

Hassle free installation. They were very helpful, if any problems they helped me sort them. I would definitely recommend Primero Solar to anyone.
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Solar System

I found Primero helpful from sales right through to installation of the system. Each part of the process was explained and they followed the plan as it was outlined.
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Good solid system, professionally installed.

The team arrived to instal when they said they would. The instal process was finished in half a day. They cleaned up and explained next steps regarding getting the system approved etc.
Inverter rating: 4/5
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Great Service, Great Price

Sales process was smooth with provider quoting sight unseen (standard across all 5 quotes I received). Initially committed to remove a large satellite dish but on visit (was a subcontractor) could not execute. Nevertheless understandable.

Altogether installation went smoothly and was left with a clean yard with all rubbish removed. Also took care of the setup process with regular communications with both distributor and retailer.

Happy with the service and products.
Inverter rating: 5/5
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Great installation

Arrived on time and installation was worry free, cleaned up afterwards, did have an issue with app on the phone initially but was guided through the process by the Goodwe technical support. System is operating perfectly
Panel rating: 4/5
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Great installer

Primero Electric and Solar offered a good value solar system. The installation was performed over two days by professional and polite installers. The customer service staff were knowledgeable and answered all of our questions.
Inverter rating: 5/5
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Excellent installation

Sales quoting process is smooth. Calls were answered promptly. Installation went really well. Although, the had to come back a second day due to the weather conditions.
Post installation service has also been good
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Went well

The sales team were helpful and persistent during application for govt rebates. Installation team were professional and friendly, did the job in good time and, as far as we know, broke zero tiles. They set up the app for the inverter and showed clearly how to work it. Customer service will arrange for required inspection.
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Fantastic service throughout

Prompt communication, understood and catered to our needs. Very fast at organising installation and followed through with paper work very efficiently. Still answered our calls and enquiries promptly even after installation and payment. Very happy with Primero Solar.
Inverter rating: 3/5
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Could not dream of better service!

Every interaction with each member of the Primero team was helpful and considerate. From sales to planning to installment, each person knew their stuff and got the job done!

Quoting process was transparent and patient, never pushy or unreasonable, and each step was thoroughly explained.
Every on-site meeting was punctual and polite. The installation team worked quickly and left nothing behind other then beautifully installed panels!

I could not be more impressed and pleased with our choice.
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Easy process and friendly people

Generally a good experience and easy process
From start to finish. There was one part of the install I wasn’t happy with but they sent someone out to change it and now it’s all good
Just waiting on connection
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Professional installer

Primero did a fantastic job from start to end. Well communicated and everything was done according to the plan. Thanks for all staff members for their professional work.
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Primero Electric and Solar

Primero Solar where fantastic from the quoting stage to the install and connection
Alway keeping me informed
Took around 5 weeks to be installed and 4 days after for inspection and turn on
Perfect
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great pre sales and installation

Pre sales was excellent. Primero presented multiple price options and discussed pros and cons of each.
Selected towards the top end of the range to help deal with shading issues on my roof.

Primero did the install in a single day and then arranged for all follow up activity.

Has a small issue with data from inverter not showing on app and the resolved with vendor on my behalf.

Just waiting on metering company to switch on two way metering so I can start saving more money.
Inverter rating: 5/5
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Thank you to all involved!

Installing Solar is not for the faint hearted - all the steps need to be followed to get to a successful outcome. SQ made the process easier by getting us three quotes, however it still was like comparing apples, oranges and bananas! Do your research! We found that that things were changing so quickly we had to make sure the reviews we were reading related to the particular panels and inverters that were on offer and not a previous or later version.

The crew at Primero were happy to answer all our question even when we went back with multiple queries. On the day of installation the team were amazing - courteous, professional and as we now know from the inspector they did a wonderful job. Also two of our neighbours who saw the installation team (and are currently looking to install solar) asked for details of the company involved as they could see the efficient and professional way that they went about their job.

Also it may be obvious but when everything has settled down and all is working, do a check of electricity prices on the the compare sites - the way electricity is charged changes when you install solar and depending on your lifestyle and usage it may be wise to change retailers - again do your research.

Thank you to all involved. May the sun keeping shining and may the rain fall at night.
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Primero, a great organisation to deal with.

Primero is a professional organisation and was an absolute joy to deal with. To me the whole solar process dealing with Primero was easy and stress free.

It started with Ash providing the quotes in a timely manner and then answering all my questions. Once I made my decision to proceed with Primero, I was contacted the next day and an installation date booked in. The installers led by Dillon where punctual, polite, professional and extremely tidy and did a wonderful job. I was also shown which solar app to download and provided with login details.

From there, the rest of the team, in Customer Support, Client Support & Office Administrator made the whole process of connecting to the grid easy and it was done in a timely manner. The team did all the work, in providing my energy company all the required certificates to enable me to connect to the grid.

The solar app, I must admit becomes a bit addictive, but I'm sure that will settle down over time!

Overall, I'm extremely happy with the entire solar service provided by Primero. It was done in a professional and timely manner and would like to thank everybody in the entire team for making it an easy and stress-free experience for me.
Inverter rating: 5/5
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Solar installation

Installation was completed timely and to a very good level. Arrived on time and got straight to work, also cleaned up after themselves as well as replaced broken tiles.
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Primero will listen to you

Very happy with everything from quoting to after sales service. It was a big job - taking 4 men a whole day.

Quoting was a smooth process. Sales / design staff were quite keen to follow up on their leads from Solar Quotes. Out of all the three quotes, it really felt like Primero were the most understanding of my requirements and the trade-offs between cost, performance and reliability. Very flexible in their approach and answered all my questions. They listen to your needs and avoid falling into the trap of giving you 'throwaway lines' like "Fronius is the best" or "You must use a fully optimised system."

No obligation site survey included to appease any remaining concerns about fitment.

On the day of installation the team was punctual and efficient. Power was only off for a short amount of time which was impressive given the amount of switchboard reconfiguration required.

Big enough company to have the economics of scale to offer great value of money yet appears to work as tight knit team who really comes across as caring about every customer. For example, when I had to call their office to ask a question - the usual person helping with my installation was not available yet the team member who answered the phone still seemed to have first hand knowledge about my installation, when it was happening and all relevant information at their fingertips.

Trickier questions that office staff could not answer on the spot were also not a problem. The office staff promised to get the lead electrician who installed the system to call me back with an answer and sure enough the next day he did.
Panel rating: 5/5
Inverter rating: 4/5
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Very Happy with service. Punctual and helpful.

Installer on time and helpful service so the way. Highly recommend.
Inverter rating: 5/5
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.Great service and quality installation

Primers provided excellent support with researching requirements, organising rebates a day well coordinated installation
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Well planned

Everything went really smoothly, staff were polite and very helpful. They chased up grid connection and helped me ensure it was all done.
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Original Review on 11-09-2023:

It was really difficult to separate the companies in the end; they all provided lots of advice on products and installation suggestions. In the end it came down to price.

Quotes were quick and well detailed with item costs - and they kept providing adjusted quotes as I asked for changes to products in order to stay within my budget.
Installation was prompt, punctual, polite and tidy. They also made a more complex and difficult adjustment to electrical cabling to suit my preferences.
Still waiting on inspection and grid connection but they said this would be done. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Peter: "Are you happy with the performance of your system so far?"

In a word - yes.
As I have indicated above, the re-boot of the Inverter has been the only main challenge - and in the scheme of things it wasn't that bad. The Sungrow aftersale support was really good and walked me through the process (I had to send photos of the system so the support person could better help me). This level of customer service was better than I had expected (having recently been dudded by Optus customer support!)

The only other issue is the fact that the installers didn't talk me through the options to install the PV panels on a tilt instead of flat (we have a flat roof house). This has created a problem of having to clean the panels more often as we get dust and tree pollen settling on the panels and being difficult to reach all of them as they are lying flat and hard up against each other.

Otherwise all good and now considering a battery to add.
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Great company, highly recommended

Very professional, trouble free installation and good communication throughout the process. Some delay , over 2 weeks for safety inspection. All going well, that is happening today.

Unable to comment on grid connection or how it works as yet but I don't expect any problems. Very happy with the company.
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Original Review on 31-08-2023:

More knowledgeable than other installers and their answers to my questions assured me of a good install

Punctual. I ended up getting 5-6 iterations of the original quote, and Paul talked me through all the options, pros and cons etc. Every question from the 10 or so that Finn recommends asking were answered well. In the end, we made a last minute move to not get Chinese panels or inverter, and they were helpful making changes to the layout too.

Very satisfied with the install. My only quibble was the electricians left a bit of dust and a lot of micro-plastic shavings all over our front yard rather than drilling into parts where the plastic could be cleaned up easily. But otherwise Primero were the best! Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

10 months later we asked Yeshe: "Are you happy with the performance of your system so far?"

Yes and no. In summer it's amazing, but I've been underwhelmed by energy generation of 22 panels in Victorian cloudy weather; sometimes it's barely enough to run the aircon and the fridge (~500Whr). I've not got data to compare other panels, but expected more power given having 22 panels and the northern, eastern and western orientation of the panels.
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Ash from Primero gave various options, I did some research & picked Jinko Panels & a Sungrow.

The Quoting was varied , $5400 down to $3470, as I had a good experience with Ash from Primerosolar.com.au
I went with them & asked for a bit better deal with the STCS.

I did some research & went with 6.6kw system , Jinko 440w panels + 5kw Sungrow inverter - I'm very happy with Singrow as they have an app to see the inverter function & output to the grid

The contract installers came on time 7.30am, were polite, rushing to get the job done ASAP - removed the old 1.8 kw system & installed the new 15 panels & Sungrow string inverter

Installers made a slight mess. What really upset me was the Solar electrician telling me he disconnected the BodyCorporate lighting that was also in my switchboard. I had to organise my own electrician @ my own expense.Oh the rules have changed & they should have their own power switch, it's been like that for 40 years. I feel he was pulling the wool over my eyes & wanted to move to the next job.
I did ring Primero customer service as I was upset & later spoke to a solar electrician

My electrician later came after inspection & installed a RCD ILO a circuit breaker it didn't need a separate power switch!
Panel rating: 5/5
Inverter rating: 5/5
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Great installation

I received quotes from the3 companies you recommended: Green Edge, O'Brien and Primero. I also had discussions with Natural Solar, a NSW company who got in contact 'out of the blue'. All three recommended companies were professional, helpful and not at all 'pushy'. The 'solar designer' from Green Edge actually came out to view the property. We chose Primero as their price was the lowest.
The installation was carried out within a couple of weeks by a group which were sub-contractors for Primero. They did the job in a day, which included removing existing panels and two large, very heavy glass panels which were backups for the gas water heating system (we had these panels disconnected, but they removed the panels from the roof) and installing 28 new panels plus the invertor and battery. The people who did it were tidy, punctual and polite. The head of the installation team showed us how everything worked, organised the grid connections and all we had to do was wait a couple of weeks for the inspection by the State government electrical inspector. He made a point to tell me how well the job was done. I was also relieved that the panels removed from our house (15 years old) were destined for Vietnam for use. We use iSolarCloud app on our phones to track how much electricity the panels are generating, the state of our battery and how much charge is going into the grid and how much we are using from the grid.
Battery rating: 5/5
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Very happy customer

A very easy process, no pushy or slimy sales techniques.
Just the information needed and a great price for a quality system.
The installation went without a hitch.
And the process to get the system certified and connected to the grid went according to plan.
Inverter rating: 5/5
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Great work

Sales person was great to deal with.
Installers polite, punctual and tidied up after themselves.
Showed how to operate inverter.
Grid connection being arranged by the company.
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Quick and Easy

Primera was the first to call me back. And offered the best value systems (by many thousands). After giving them the go-ahead, they had installers out within 3 weeks and installation done in a day. The installation was smooth, they cleaned up and replaced broken tiles without a hassle. My only complaint was that I was home working and they played loud music. They should ask before doing this.
Communication on other requirements such as when the inspector would come, and meter changes required could be improved.
Inverter rating: 5/5
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Professional installation

Very professional sales, quoting and installation service. Needed to follow-up certification so this could be improved.
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Fantastic service

From the first phone call to solar up and running, everyone at Primero were super helpful and knowledgeable. Compared to a solar installation we had on another house several years ago, Primero made everything simple, quick turnaround, and smooth installation.
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Solar installers

Primero solar were excellent with their quoting and customer service. They keep you informed all the way through and are very helpful. The installation guys were quick and tidy and on time.
Inverter rating: 5/5
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New solar

the quoting process was thorough
the installation was puntual and efficient
customer service to help with all aspects of the installation, grid connection, rebates and loan as excellent
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Solar purchase and fitting I do not know what else to add to make ten words.

As Above, but still have not heard from the grid connector.
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Great installer - very organised - great communications

Right from the start, I felt comfortable in my dealings with Primero, due to the professionalism of their salesman Ash. It was probably his attitude & willingness to answer all my questions quickly & succinctly that steered me towards this company ahead of a couple of others.
The installation team were a good bunch of young guys, who did their job quickly & efficiently, & did not leave one bit of rubbish anywhere after completing the job.
The system seems to be purring along nicely, although I'm yet to receive a power bill, to ascertain how effective it really is in saving me money.
Very happy overall though.
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Horrible Experience

Great pre installation

Constant problems throughout and after installation

Disappointed I obtained this company through Solar quotes and would never recommend them to anyone else
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Original Review on 27-04-2023:

13kw Solar System with solar edge inverter

Excellent service through from initial quote to placing order, installation and after sales.
Also cheaper than same system from another installer.
ESV inspector was impressed with the installation. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Derek: "Are you happy with the performance of your system so far?"

The system has performed better than expected.
The only issue that I was unaware of is the 5kW limit on export to the grid.
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Professional and efficient

Despite the appalling weather which caused a delay, our system was still installed within a reasonable time and by a professional and efficient team.
Now we can see how well our system performs.
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Original Review on 02-04-2023:

Prompt

The sales person was really factual and explained everything very well. The installation went well except that they asked for extra tiles that I had to purchase on that day even though I had some there. The customer service was really good Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

10 months later we asked FULTON ALOYSIUS: "Are you happy with the performance of your system so far?"

Yes it has performed to my expectations. However I got a question. My sister had the same system installed this year and she paid $4500 while I paid $7500 but different companies.
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Good quoting, average pre-install support, and ultimately have a good sub-contractor

Quoting
Primero were quick to quote and have a good phone conversation. They weren't the cheapest, but offered good choices and were happy to amend their quote multiple times to an East/West tilt design for the garage roof. All other installers wanted to install flat on the garage, despite the negative 2 deg south roof.
They were hesitant to undertake a site inspection, but with some nudging, one of their sub-contracted installers came out. In doing so, (despite two other companies quoting on-site) they spotted a cable size issue to the garage sub-board, that would require a new trench between the detached garage/house.
Unfortunately the necessary trench work also made the job complex and Primero initially refused to quote/proceed further. A direct quote from the sub-contractor to keep feed to/from the garage separate from the solar install, brought Primero back into contention, and they stayed in the picture while also adding a battery to the quote.

System
Sungrow 6kw hybrid inverter
Sungrow 9.6kwh battery (3 modules)
Jinko Solar Tiger Neo 440w panels x 16

Pre-install
Once Primero was awarded the job and a deposit paid in September, install was scheduled for mid-December. Then began the long SolarVic process (mainly due to battery loan) that Primero didn't really help with. With the approvals only coming 2 days prior to the scheduled install, I was told I'd lose my 2023 install date, as opposed to offered support with SolarVic.

Installation
Dillon from Dillzap Electrical completed the install with care and patience. It was a full day install as commissioning the battery took hours, with network cabling issues. I was explained how to turn the system on/off and guided through downloading the app, before the system was turned off until inspected.

Post-install
Despite being pre-Xmas, the system was loosely inspected 2 days later and has been running great since. Maybe a little lower real-world power output than I was expecting, but have been 94% self-sufficient since inspection power-on.

Overall
While I'd recommend Primero, I'm really conscious that the sub-contractor did the hard yards, with the site inspection; trenching quote/work; solar install. I'd probably contact them directly in the future.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Poor form

Primero was very proactive and helpful with providing quick and timely quotes which was great. After getting quotes from a few companies we went with Primero and signed a contract based on the fact they they were the cheapest and seemed to be professional. We paid the deposit and then was set up for an install date in December.

On the installation day, Primero's subcontractor turned up on site (who had not inspected previously) and decided that our roof was not suitable due to having old terracotta tiles and they did not want to therefore proceed with the installation due to the higher risk of damage to the old terracotta tiled roof.

Very frustrating because nothing had changed since the job was quoted, deposit paid and contract signed.

A waste of time, money & effort for all parties involved (myself loosing ~$600 of STCs this year and a day off work, Subcontractor and Primero).

Primero explained that it is too costly for them to inspect when quoting because if they are not awarded the job, they cannot recoup the costs of inspecting. Although it's Primero's risk to manage (quoting and subcontracting without checking site conditions), the cost of the risk ultimately coming to fruition is shared with the customer if they decide to exit the contract.

Overall, I'd highly recommend to others who might have an older house or a tiled roof to only consider engaging a solar installer who has actually inspected the site (which is common) and is aware of the site conditions when quoting rather than quoting from a desktop review only.
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Simple, smooth process. Good install and value

Simple and smooth process. Good install and value for money. Great communication
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Bad service

Bad service
I am so disappointed with Primero's bad follow-up service. I have been mucked around for months and months getting a replacement optimizer and now a replacement panel (our system is only 5 months old). Primero consistently fail to manage the replacement follow up and rely on me (the customer) phoning them. My messages to the service department get no reply.
Three weeks ago, I told them enough is enough- I want to establish a booking for the panel replacement which they have had in stock the whole time. They gave me a booking for today (15-11-23), so I organised (for the second time) and annual leave day from work. This booking has been in their system for three weeks now. So yesterday, I phoned their service department to confirm today's booking and ask what time. He ASSURED me the replacement is going ahead tomorrow and said he will call me later to confirm the time. At 6:00 pm last night, I was sent a text message stating they are busy in another suburb, and wont make it today. Thanks Priermo- Another wasted annual leave day from work. How do you think I am feeling at the moment. I am tired of being mucked around and tired of your service department not returning my calls. I am sad to say, your follow up service is disgusting and you leave me feeling that I am NOT a valued customer to you.
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Bad follow-up customer service

I am so disappointed with Primero's bad follow-up service. I have been mucked around for months and months getting a replacement optimizer and now a replacement panel (our system is only 5 months old). Primero consistently fail to manage the replacement follow up and rely on me (the customer) phoning them. My messages to the service department get no reply.
Three weeks ago, I told them enough is enough- I want to establish a booking for the panel replacement which they have had in stock the whole time. They gave me a booking for today (15-11-23), so I organised (for the second time) and annual leave day from work. This booking has been in their system for three weeks now. So yesterday, I phoned their service department to confirm today's booking and ask what time. He ASSURED me the replacement is going ahead tomorrow and said he will call me later to confirm the time. At 6:00 pm last night, I was sent a text message stating they are busy in another suburb, and wont make it today. Thanks Priermo- Another wasted annual leave day from work. How do you think I am feeling at the moment. I am sad to say, your follow up service is disgusting and you leave me feeling that I am NOT a valued customer to you.
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Overall Great System, Very Satisfied

Quote Process:

We ended up with five quotes from two suppliers across a range of prices, after discussing some options. Paul from Primero was excellent to deal with, taking the time to explain the various products being offered, the details of the quote, and assumptions like system efficiency. We get a bit of shade on parts of our roof and some times of the year, and we were keen to see how to get the most efficient system that would generate best from panels that have sun on them. Paul convinced us to go with the SolarEdge inverter which also comes with live monitoring via an app, which we were keen on, as we're also quite heavy power consumers and figured it would be great to see where we can make savings. We were shopping for solar for the second time. The first time, a few years ago, we didn't know about Solar Quotes and we went out to random suppliers, and ended up so confused we didn't buy anything. This time around we had the background info from Solar Quotes and Paul took us through the details.

Installation:

It went perfectly. Soon after we paid a deposit, we got an installation date locked in which was around four weeks hence. The guys turned up on time, were polite and great to deal with, taking the time to discuss and explain what was to be done, when they needed to turn the power off (we were working at home), showed us the system and the monitoring app (but we couldn't monitor it yet). They did a neat job and cleaned up after themselves, and were done by around mid afternoon. Couldn't hope for better.

Follow-Up:

We got our inspection by Energy Safe Victoria around two weeks later (that's out of Primero's control) - people looking for solar should know that the system stays turned off until it's inspected, and we're not complaining about the timing. There was one additional cost of $170 - the installers advised that an awning over the inverter was recommended to shade it from the sun. He recommended it to make sure it had the best chance of passing inspection. People shopping for solar should consider if the inverter is going to go on a north facing wall, you might need to get this added to the quote. I'm not bothered by the extra cost if it was needed to ensure a compliant system.

Then we were asked to pay the balance of the cost, and Primero booked our inspection and arranged the grid connection (meter reconfiguration) with our electricity retailer. All went well. People considering Primero should know that they'll ask for the balance of payment immediately after installation, and then they'll book the inspection. I understand some installers will ask for payment after the inspection. Prospective customers might want to consider if this is agreeable terms and conditions for them. I guess the only concern would be if it didn't pass inspection, you've already paid, and you need to get the installer to come back - but based on the reviews I read, a Primero installation was going to be good enough to pass inspection. I was a bit annoyed to get an auto-generated reminder at 6:20am the day after I paid. I would have hoped someone would check for overnight bank transfers before these are sent. But it's minor in the grand scheme of things.

We had to ask a couple of times for our login details for the inverter to get set up on the app - only a minor gripe in the scheme of things, I get that they're busy. Then we were up and running with solar, around 6 weeks after paying the deposit, which we thought was great.

Then we had an inverter fault after a week. Andre from Primero straight away contacted SolarEdge, who remotely connected to the inverter and updated the software. All sorted in a couple of hours which was great service.

System Performance and Value:

After a few weeks, it has been generating power at or above what Paul predicted in the quote for this time of the year, except for rainy days when you wouldn't expect it. The monitoring is fantastic and we can already see how we can modify our usage to get the best value out of the system. It tells us that we're sending a lot of power back to the retailer who is paying us a pittance for it, and already making us think about when we'll install a battery.

How do you rate value for money, when we had five quotes and opted for the most expensive? We're getting much more out of the monitoring than we ever could out of a basic system. The SolarEdge Home Hub inverter gives us the monitoring and options to go independent of the grid in the future. I always said that in a few years time I won't care that we paid a bit extra. So I rate it 5 out of 5.

And all up, minor things aside, I'd definitely recommend Primero.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic company to deal with. Very responsive, knowledgable and good pricing

Everything from the initial quote with Ash, to follow ups, queries and changing the quote to suit was done professionally and efficiently. Installation on the day promised took place without a hiccup with the installers very helpful. Would be happy to recommend them.
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Original Review on 25-12-2022:

Prompt and friendly service

Customer service was great. Installation team very nice, efficient to it all done in a day. Only fly in the ointment was the conduit to the new switchboard, a bit ugly & industrial Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 3/5
Customer Service: 5/5

10 months later we asked Carli: "Are you happy with the performance of your system so far?"

1 yr later I’m still very happy. Our bills are noticeably lower, even during winter when there isn’t as much sun or availability to do things during the daylight hours
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Professional from Start to Finish.

From my first consultation with Ash the system designer to the installation carried out by Michael, Danno and Aaron. Professional, Friendly and Punctual. It doesn't get better than that.
I would like to take this opportunity to thank Michael, Aaron and Danno. On the day of our install mother nature hit us with a very cold and wet day, unfazed those three boys went to work without complaint and did a brilliant job of the install. They are to commended on a job well done. Thank you to everyone at Primero.
Inverter rating: 5/5
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The entire process was great

Ash was very polite and prompt in answering our questions
Andre organised our installation date and it all went to plan
Dillon and his boys did a fantastic job, with the installation they were very clean and tidy.
Dillon connected up everything to the grid and explained what was happening. He also helped us instal the app and showed us how it all worked. He organised the inspector to come to switch it all on, said it would be around 10 days.
The inspector came the very next day after the install.
We had a very positive experience thank you.
Inverter rating: 1/5
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