Premium Solar and Electrical Reviews
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About
Australian-owned and operated since 2009, Premium Solar and Electrical is proud to have played – and continue to play – a role in Australia’s renewable energy revolution. Our dedicated team of solar professionals have over 20 years combined experience in the industry and specialise in the design and installation of custom solar PV systems for homes and businesses.
No two buildings are the same. And similarly, no two energy bills are the same. So we’ll never sell you an off-the-shelf solution. Instead, one of our expert consultants will meet with you onsite and take the time to truly understand YOUR energy needs. It is in doing this that we are able to tailor a PREMIUM solar solution for you!
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Premium Solar and Electrical Reviews (19)
Show Most Recent reviews from All time across Australia
Average Scores
4.6/5
Value for money
4.7/5
Quality of System
4.8/5
Installation
4.7/5
Customer Service
- 5 star 13
- 4 star 5
- 3 star 1
- 2 star 0
- 1 star 0
06 December 2023
18 December 2022
Just Brilliant & a Great Result
I was very impressed how Premium Solar handled my solar requirements. From the beginning they were tailoring solar options to my desired outcome and designed a proposal for my 2-storey unit with limited rood area and an existing solar hot water system to contend with.Customer service was exceptional. Installation occurred over a couple of days due to the added complexity of decommissioning & re-plumbing of my existing solar hot water system. The install team were all efficient & professional and the electrical team took time to ensure all was working as it should on completion. Premium also arranged for smart meter connection with my electricity provider. Many thanks to the entire team.
I would highly recommend Premium Solar.
System Summary
-16x SunPower P3 400-410W COM Panels (6.56KW)
-1x SunGrow 5KW Hybrid Inverter
-1x Sungrow Lithium Battery (9.6KW total storage)
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
12 October 2022
The BEST solar specialists on the Far North Coast!
We are so happy with our solar plant installed by Premium Solar & Electrical. Jeff emailed very detailed quotes with specifications, graphs and projected outcomes until we knew which one was best for us. Our Sungrow inverters and 16kW battery run our household of 5 adults morning and night like a breeze. The installation crew were polite, punctual and easy to deal with and grid connection and registration of warranties was all organised for us. So easy! Now we enjoy watching the iSolar Cloud App pumping energy from the sun from our roof to our home, battery and grid. It’s like watching a good movie. We fully recommend Premium Solar & Electrical. Call them!Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
24 February 2022
Everyone involved was a pleasure to work with prompt service keep me in formed along the way
Everything was well organised installation was completed in good time they organised the grid connection appointment. Keep me informed Throughout the process and we’re helpful providing options, so picking the best system for my requirements was easy to do I can highly recommend this Company from designing the system right through to the installation.Panel rating: 5/5
Inverter rating: 5/5
30 December 2021
Professional and efficient
From the start to the finish the premium solar staff were professional and efficient.The staff went above and beyond with flexibility and accomodating to my needs.
14 December 2021
Excellent installation despite unforeseen difficulties
Asked for three quotes but only two visited and inspected on site, then questioned friends about their experiences. Chose Premium Solar and Electrical because of recommendation from 2 friends plus Iain explained everything clearly and answered all questions. He provided advice the others didn’t. After receiving quote we were delayed in making decision and in that time the estimated payback time was extended because of new regulations from Essential Energy. As we are a multiple occupancy (9 units) Essential would only pay for kWh not 5 for single occupancy. This was explained by PSAE and accepted. Not their fault but potential buyers should be aware of this.Eventually ordered but there was about a 3 week delay before progress was made following a phone call from us. The installation took place a couple of weeks later. The installation was postponed twice because of the wet weather but the team did a fantastic job when installing. They even worked until nearly 7:pm in order to complete everything. Crew were friendly, helpful and replaced 5 tiles that got cracked and even repaired some cracks in tiles not associated with the installation. Buyers with tiled roofs take note. The system is now working well.
I am very happy to recommend PSAE.
19 October 2021
Great Job!
The team at Premium Solar and Electrical did a great job. They provided sound advice on the layout and choice of system that suited us the best. The install was completed with no fuss. I highly recommend them.07 May 2021
Happy solar customer
Our main reasons for choosing Premium Solar & Electrical, were initially Jeff’s friendly and informative manner and the fact that Premium was a local Ballina business able to provide good after installation service. Jeff was very helpful in outlining the solar installation process and readily answered the questions we asked especially relating to the types of solar panels and inverter systems.Despite delays to scheduling the installation due to inclement weather causing issues beyond the control of Premium, the actual installation in the week prior to Christmas and the threat of further rain caused some concerns with completing the job, we were happy with the professional manner of the installation team.
Ian was very informative and answered all of my questions regarding the operation of the inverter and the solar production process.
Overall despite unavoidable delays, we are happy with the end product which has worked effectively since being activated.
Panel rating: 4/5
Inverter rating: 5/5
17 June 2020
Least Hard Sell
I went with Premium Solar Solutions after being bombarded with sales calls and information from others as the Premium salesman was the least hard sell I encountered. Mike was happy to come to the property, advise on the site and answer my questions. There was a lengthy delay between signing the contract and installation, but that was understandable given external factors at the time. There was some disconnect between the information provided prior to installation, as compared to actual installation - the inverter wasn't able to be installed where originally planned. But that was a relatively minor issue. The installation team did a great job, the install was neat, and they explained the operation of the system clearly whilst at site. In all, happy with the service and the system and waiting to see how it generates.24 December 2019
Amazing experience with a wonderful and professional company
I just wanted to say what an amazing job Jeff and his team did with the install of the solar system at our home in alstonville.From the first contact with Mike a true professional and an expert in all aspects of solar thank you as it was so overwhelming with other companies I spoke to.
The electricians Ian and Murray the best trades I have dealt with no questions to hard and there willingness to explain at every step of the way was truly appreciated.
Our job was particularly hard as we had a roof pitch of 60 degrees requiring harness points to be installed for safety of all on the roof.
I have no hesitation in recommending premium solar solutions to anyone and am happy to take a call to share my feedback and wonderful experience with this amazing company...
Thanks again guys for the system loving the savings and the APP is very cool to see real time data.
Have a wonderful Christmas and we wish your company lots of success in 2020.
Tom and Miki Alstonville
Panel rating: 4/5
Inverter rating: 4/5
10 December 2019
Very happy with product and installation
Very happy with product. Fantastic professional crew. Friendly and competent staff with great attention to detail. Helped with organising grid connection after installation. So happy to finally have solar.Panel rating: 5/5
Inverter rating: 5/5
06 July 2018
The system i had installed was a 5kw of panels , solax inverter with the older style LG Chem RESU 6.4kwh battery.
I was really happy to find an installer based in the northern rivers offering a full battery and solar package for $10k
I have been watching the solar market for 3 years and came close to making a purchase a year earlier. But the deal these guys offered was great.
The advice and customer service has been great, they did the full install in 1 day.
Unfortunately the Solax technician gave them the wrong advice for the BMS communication cable. They were apologetic for the mix up and came back a few days later and replaced the cable. Now all is good.
I highly reccommend Northern NSW customers consider Premium Solar solutions before they opt for a larger company like I almost did.
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I was really happy to find an installer based in the northern rivers offering a full battery and solar package for $10k
I have been watching the solar market for 3 years and came close to making a purchase a year earlier. But the deal these guys offered was great.
The advice and customer service has been great, they did the full install in 1 day.
Unfortunately the Solax technician gave them the wrong advice for the BMS communication cable. They were apologetic for the mix up and came back a few days later and replaced the cable. Now all is good.
I highly reccommend Northern NSW customers consider Premium Solar solutions before they opt for a larger company like I almost did.
16 June 2018
We are very happy that we chose Premium Solar Solutions. They have the right balance of friendliness and professionalism. They are very knowledgeable. They listened to us, and were not at all pushy.
After an onsite assessment/visit, which is offered free and as a matter of course (surprisingly not all companies do this), they gave good, obviously customised, and very valuable advice re the placement of the panels and the appropriate inverter for the most efficient outcome and to meet our needs and wants.
From thereon, the process was quick, and it and the installation was no-nonsense and done well.
The system is working great and needless to say, our power bills have reduced. The ongoing support is good.
We are pleased with the team from Premium Solar Solutions and would not hesitate to recommend them.
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After an onsite assessment/visit, which is offered free and as a matter of course (surprisingly not all companies do this), they gave good, obviously customised, and very valuable advice re the placement of the panels and the appropriate inverter for the most efficient outcome and to meet our needs and wants.
From thereon, the process was quick, and it and the installation was no-nonsense and done well.
The system is working great and needless to say, our power bills have reduced. The ongoing support is good.
We are pleased with the team from Premium Solar Solutions and would not hesitate to recommend them.
10 April 2018
The three that you put forward failed.
Lack of interest, lack of information lack of follow up.
One took three weeks!!!
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Lack of interest, lack of information lack of follow up.
One took three weeks!!!
13 December 2017
23 November 2017
Overall very happy with Premium solar and their team. They have just finished installing and i am now very interested in seeing the results.
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11 November 2017
Quick response to organize a quote.
Quick on the paperwork. On the day of installation there were no panels, they hadn't arrived yet.
They were installed 2 days later. Now, 2 weeks since start of installation, still waiting for e meter and finalizing installation. System is up and running and preforms well.
Overall, so far, good experience.
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Quick on the paperwork. On the day of installation there were no panels, they hadn't arrived yet.
They were installed 2 days later. Now, 2 weeks since start of installation, still waiting for e meter and finalizing installation. System is up and running and preforms well.
Overall, so far, good experience.
05 November 2017
not installed yet.
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16 October 2017
Local supplier was highly credible. i am confident of on-going service.
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PSEA Review
Jeff was responsive in good time to our request for a quote and discussion about the placement of panels and devices. The turn around time to my enquiries were prompt, all my questions answered. This was equally good for follow up questions about post-installation, communication with energy suppliers and internet resources.The installation went smoothly and efficiently. The workers were polite, punctual and mostly tidy.
All in all, a good purchase of solar and excellent service.