PowerVault Reviews
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PowerVault is a Solar Power Installation company based in and serves . Here are their reviews as submitted by visitors to SolarQuotes
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PowerVault Reviews (37)
Show Most Recent reviews from All time across Australia
Average Scores
4.0/5
Value for money
4.2/5
Quality of System
3.4/5
Installation
3.5/5
Customer Service
- 5 star 4
- 4 star 20
- 3 star 7
- 2 star 4
- 1 star 2
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11 June 2019
17 May 2019
Original Review on 15-09-2018:
Good salesperson who is patient, but installation process so far has required a lot of follow up from me and several mistakes from Powervault so far. I will obviously need to very carefully check what is installed to ensure it is correct.Has not been installed yet.
8 months later we asked Graham: "Are you happy with the performance of your system so far?"
Yes14 May 2019
Disappointed
What started out as a great build with good quality items has finished with extremely poor after installation service and now find that the holding company that I dealt with is now in non voluntary receivership although Powervault continues to trade under another holding entity. The actual installation was faulty and the cables to my batteries were melting and so the system could have exploded. All my calls and emails to continue repairing the system have gone nowhere and I am now taking the issue via Fair Trading. I would not recommend using them in the future.07 May 2019
Original Review on 04-09-2018:
8 months later we asked Barry: "Are you happy with the performance of your system so far?"
Yes. Performs very well.07 May 2019
It is disappointing that 5 months after a recommendation from solar quotes power vault have gone into receivership. I tried to avoid this as I have read a lot of comments regarding issues people have with fly by night installers. I am now concerned that my warranty is void and i have no support.
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29 March 2019
Terrible experience. Has taken over 9 months to get my installation going and it's still not completed. They company has now gone into liquidation and I'm dealing with contracts to get the job finished.
Terrible. Do. Not. Use.
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Terrible. Do. Not. Use.
14 February 2019
Original Review on 12-06-2018:
8 months later we asked Andrew: "Are you happy with the performance of your system so far?"
The system has been excellent and I'm very satisfied with the hardware and quality of the installation, but....From the outset the Fronius Smartmeter I had installed was throwing incorrect data. It took just short of four months of constant contact, questioning, requests, and threats of complaints to fair trading before the problem was resolved. I never discovered whether it was a faulty Smart meter or incorrect installation - I was just happy that the problem was finally resolved.
Great solar system; however, appalling after sales service. If you have a look at the company's website it looks as though they don't do residential installations any more, just commercial.
16 December 2018
Original Review on 16-04-2018:
8 months later we asked David: "Are you happy with the performance of your system so far?"
Works great, it sits at max output (6kw) from 11am till 2pm. In hindsight I would install a couple of additional panels to prolong the max output period but that pretty minor really.Very happy with PowerVault.
03 December 2018
Original Review on 03-04-2018:
Installation will happen within the next couple of weeks I'm told. Everything has gone well so far.8 months later we asked Bruce: "Are you happy with the performance of your system so far?"
Yes we are very happy with the quality of the system.
17 November 2018
For what took longer than expected for installation (hadn’t rained in months but did every time they came to install) my system is up and running. I went with Powervault as they designed my system with tilt frames for the southern side on my house as they have qualified engineers. The system is working great and I’m looking forward to refucing my power bills.
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31 October 2018
Here is my advice - use another installer - ANY installer has to be better than Powervault Global. Once they have your deposit, they will do exactly nothing without being prodded from you.
SolarQuotes deserves a bad word here for even having them as a "Recommended Installer"
- Phone calls are ignored.
- Emails are usually ignored.
- Constant promises are made and broken - time, after time, after time, after time.
- Outright lies are told to you
- Mistakes are made constantly in what you ordered
- Email templates are poorly worded, formatted like a 5 year old has prepared them.
Don't forget, Powervault is supposed to provide after sales support! That has to be a giant joke, given my experience so far.
All of these people who are commenting that "the system is yet to be installed" - you'll be waiting a long, long time.
Don't trust them - check and double check everything - get everything in writing.
I'm at the stage now of considering legal action as this is just ridiculous.
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SolarQuotes deserves a bad word here for even having them as a "Recommended Installer"
- Phone calls are ignored.
- Emails are usually ignored.
- Constant promises are made and broken - time, after time, after time, after time.
- Outright lies are told to you
- Mistakes are made constantly in what you ordered
- Email templates are poorly worded, formatted like a 5 year old has prepared them.
Don't forget, Powervault is supposed to provide after sales support! That has to be a giant joke, given my experience so far.
All of these people who are commenting that "the system is yet to be installed" - you'll be waiting a long, long time.
Don't trust them - check and double check everything - get everything in writing.
I'm at the stage now of considering legal action as this is just ridiculous.
24 October 2018
Powervault global is a company was recommended by Solar Quotes and that is why we fell confident about them, after taking deposit of over $1700 they book me for installation date which never happened then rebook but no one showed up and rebook.....they rolled out excused like some death in their family and second time is they overbooked and could not cope with the work loads, materials not arrived from China....and end up no communications at all. So I end up got to cancel the services but when request for the cancellation then they don't want to know me, Daniel Flynn rang me promises things from top of the world but later he disappeared himself no reply to calls, messages or emails.
This is very frustrated situation so I have to seek help from Fair Trading and still waiting for out come.
Do not get involved with PowerVault Global.
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This is very frustrated situation so I have to seek help from Fair Trading and still waiting for out come.
Do not get involved with PowerVault Global.
18 September 2018
I have been 'stood up' twice now for installation as PVLT Canberra seem to be experiencing manning and installer problems. I am being 'patient' as it has only been 4 weeks since I accepted their quote and I was told that it would be 6 - 8 weeks before anything happened, so I had no expectation that it would actually be installed by now.
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15 September 2018
Original Review on 14-01-2018:
Feel free to let me rate again once system installed, hopefully in a few weeks time8 months later we asked Dave: "Are you happy with the performance of your system so far?"
Appears to be performing ok, System installed in Feb 2018 but Origin didn't change meter until May 2018 so waiting for winter bill. There is a question on what is happening with the company Power Vault and if they are continue with this business13 September 2018
Original Review on 14-01-2018:
8 months later we asked Eddie: "Are you happy with the performance of your system so far?"
Yes, it has been great.06 September 2018
System is yet to be installed, but Jason's servce was top quality. He talked through all the options and answered our questions expertly. He listened to our wants and tailored a system to suit us.
He was even willing to negotiate an excellent price as well.
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He was even willing to negotiate an excellent price as well.
22 August 2018
Original Review on 21-12-2017:
8 months later we asked Evelyn: "Are you happy with the performance of your system so far?"
System is great but installation took 6 months to start after I paid my deposit. More than a few hiccups during installation too. All ok in the end.30 July 2018
16 July 2018
The other two companies providing quotes were next to useless. Among other things, one never provided an updated quote and the other one said they couldn't find the meter box.
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18 June 2018
02 June 2018
The Powervault representative provided two site visits, the first of which revealed an issue with the shadow falling from the large chimney in the middle of the roof. This limited the number of panels which could be fitted on the roof and required optimisers to be fitted to the panels.
We have elected to choose Powervault to provide us with a system. Jason Anderson from Powervault has been endlessly helpful, answered every query we had, and fielded your ’solar checklist’ questions very professionally!. His quotation was not the cheapest, nor the most expensive but I feel confident that he has recommended a system which will suit our particular needs and circumstances.
Installation has not occurred yet - currently waiting on application to power provider. These things take time!
Katherine
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We have elected to choose Powervault to provide us with a system. Jason Anderson from Powervault has been endlessly helpful, answered every query we had, and fielded your ’solar checklist’ questions very professionally!. His quotation was not the cheapest, nor the most expensive but I feel confident that he has recommended a system which will suit our particular needs and circumstances.
Installation has not occurred yet - currently waiting on application to power provider. These things take time!
Katherine
29 May 2018
Jason Anderson (Yass based) organised a very efficient installer from Canberra (LV Electrical) and from go to whoa, could not have been better. All time targets met, great information and customer care. Would recommend to anyone considering solar. We had a 4.93kw system installed, based on our prior usage over 12 months. The improved panels available now, were used - the Jinko Eagle Perc Mono 290 W panels.
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24 May 2018
02 April 2018
Customer service pretty good up to this point. Waiting for installation. Site visit by sales staff allowed us to ask questions and learn more about the system we wanted.
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27 March 2018
Original Review on 26-07-2017:
At this stage I am still waiting for approval of Essential Energy. They are extremely slow (generally takes 21 to 28 days) ACTEW can give approvals overnight!!The general experience was good with all three sales persons. The two companies you sent to me provided the same product but with a noticeable difference in price.
8 months later we asked John: "Are you happy with the performance of your system so far?"
After over six months since the installation I have no idea as to how the system is performing. The first indication that there was a problem was my quarterly electricity bill from Origin which was 30% higher than the long term average. No one contacted me to discuss this otherwise I would have discovered that my paperwork for the Solar installation had been "lost". Powervault chased up Origin only to tell me that the company would not credit me for the power generated by my system because of the missing paperwork. I have changed retailers to ACTEW and they will soon replace my current electricity meter with a smart meter and credit me with any power generated by my solar system. Needless to say I was very disappointed by the initial outcome as I have lost a substantial amount of solar energy which should have reduced my grid usage close to zero for the summer quarter.
12 March 2018
24 February 2018
Installed in December, It's now end February and the system is working but keeps shutting down, they are saying that the grid voltage is too high so Actew have to come out and lower grid voltage. Have to wait and see what happens.
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22 February 2018
Original Review on 25-06-2017:
I have had Solar PV at my previous home on the North Coast of NSW and now that I have moved to the South Coast and built a new house I was keen to get Solar again. Your web site and recommended installers was a huge help and I am very happy with the way it turned out. I got a bigger system than I expected (3.48kW) at a lower cost than I expected, just in time for the *cursed* electricity retailers to bung their prices up AGAIN8 months later we asked Chris: "Are you happy with the performance of your system so far?"
Yes. Our system is producing as much power as is possible to produce from our roof-space and has performed perfectly since installation. I just wish that our myopic government could open its eyes to the potential of small- and large-scale solar producers and require the electricity retailers to increase the rebates that they pay.11 January 2018
26 December 2017
24 November 2017
Jason Anderson was very responsive and understanding of our needs, which are relatively complex given our location and type of property. We hope to have the system installed by Christmas 2017 - fingers crossed.
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03 October 2017
I ordered the system on August 14 and was advised that it would be about 4 weeks. This was reliant on getting approval from ACT government.
I paid 10% deposit but did not receive a receipt for the deposit and no acknowledgement of the order except with what the salesperson had given me at the beginning. I rang up a couple more times to see how the progress was going and was told I would get a call from the office when the approval was given.
I rang up ACT approvals about 4 weeks later to check and they said it had been approved and had been forwarded to Powervault. A couple days later I was told installation would begin on September 25 but they were waiting for a shipment of units arriving and it could be a week later (October 2)
Neither happened and I have had no contact with them. On October 1 I sent off an email to them pointing out their customer service left a lot to be desired and the least they could do was keep me informed of any changes, delays etc. I can accept that sometimes unavoidable things happen and that is life but what I cannot accept is not keeping a customer informed.
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I paid 10% deposit but did not receive a receipt for the deposit and no acknowledgement of the order except with what the salesperson had given me at the beginning. I rang up a couple more times to see how the progress was going and was told I would get a call from the office when the approval was given.
I rang up ACT approvals about 4 weeks later to check and they said it had been approved and had been forwarded to Powervault. A couple days later I was told installation would begin on September 25 but they were waiting for a shipment of units arriving and it could be a week later (October 2)
Neither happened and I have had no contact with them. On October 1 I sent off an email to them pointing out their customer service left a lot to be desired and the least they could do was keep me informed of any changes, delays etc. I can accept that sometimes unavoidable things happen and that is life but what I cannot accept is not keeping a customer informed.
Supplier Reply:
I am very sorry about the lack of communication. We did have supply issues as fronius was completely out of stock in Australia and the whole industry is so busy , its hard to get parts and also suitable installers but our lack of communication is not acceptable. I can only apologise and please call me if you have any questions. Jason from Powervault09 September 2017
great company
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08 September 2017
04 September 2017
I recently installed a modest 3.77kW (13 x 290W) system to offset use of a split system air conditioner I added about the same time. I have significant shading issues in mid winter so opted for a SolarEdge SE5000H inverter with optimisers, though I feel an Enphase solution would have done much the same job. The inverter has the option of adding a DC battery at a later date.
It was a fairly complex install with a lot of electrical work on my meter/breaker board plus running a line to the garage on which the panels were installed, the back set on tilt frames. I'm now set up with full consumption monitoring. It all took a lot longer than I thought (and a lot more than "maybe this week" I was told when I signed up) but I feel I got a quality result which is performing as well, if not better, than I envisaged. PowerVault were competitive with other quotes I received and every one I dealt with (James, Jason, Stuart and the installer Mitch) were very professional and (being a solar newbie) took the time to answer the queries I had. I would have no hesitation in recommending PowerVault to others.
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It was a fairly complex install with a lot of electrical work on my meter/breaker board plus running a line to the garage on which the panels were installed, the back set on tilt frames. I'm now set up with full consumption monitoring. It all took a lot longer than I thought (and a lot more than "maybe this week" I was told when I signed up) but I feel I got a quality result which is performing as well, if not better, than I envisaged. PowerVault were competitive with other quotes I received and every one I dealt with (James, Jason, Stuart and the installer Mitch) were very professional and (being a solar newbie) took the time to answer the queries I had. I would have no hesitation in recommending PowerVault to others.
11 August 2017
20 June 2017
Jason presented the information well, and explained what would be the best system based on our usage, plus the savings and the installation. The system fell within the budget i had hoped to fall within.
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Tried to contact both "Kitman" and "Solar Vault" re this issue, only to find both groups no longer exist. The system was installed April last year.
Absolutely disgusted that gullible homeowners trying to do something for the planet are being ripped off by commercial interest who use bankruptcy to avoid consumer law. When are governments going to do something about this?
When is "Solar Quotes" going to filter out dodgy operators from their recommendations?