Polygon Energy Pty Ltd Reviews
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About
At Polygon Energy, we understand our today and think of our tomorrow. It is this core value that defines who we are at heart, and how we go about our business. We are a smart and sustainable energy company that specialises in designing future-proof energy solutions that bring to you the best of today’s technology, while preparing your home for a brighter, more intelligent future.
Reviewers report paying: $7,400 - $10,800 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Polygon Energy Pty Ltd Reviews (11)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 2
- 4 star 7
- 3 star 2
- 2 star 0
- 1 star 0
26 December 2024
25 December 2024
Honest, fast and great service
They were fantastic. Followed up any enquiries I had. Easy to deal with.Panel rating: 5/5
Inverter rating: 5/5
12 December 2024
Offered the same system for the best price as major installers. Made adjustments to it to suit our specific needs, and install went flawlessly.
Great customer service with clear communication and support. Site examination was thorough and well planned install with adjustments to suit our needs and budget.Panel rating: 5/5
Inverter rating: 5/5
12 October 2024
Seamless!
Polygon contacted me immediately, were very forthcoming with information and modified the quote at my request and responded to questions, and provided a good handover at installation. Really no problems and no surprises!03 October 2024
Got what I expected in a timely fashion
Company was good to deal with, at least initially. Tradesmen were competent, punctual and polite. Installation was tidy. My only complaint has been in relation to some post-installation support I sought. This was in relation to the Sungrow isolarcloud app and registration and setupPanel rating: 5/5
Inverter rating: 5/5
25 June 2024
Somewhat mixed..
Sales team were fantastic and were first and only to attend onsite to provide an accurate quote. Communications and service have been ok but have been quiet recently - I still have a query waiting to be answered and still also waiting for assistance in completing the smart meter form which I was told their parts would be complete 2 days ago. The installation was ok with several setbacks including issues with the scissor lift not working half a day to not having the correct covers to complete the inverter installation that day. I made note of the team leaving the first day early and leaving the job site messy. The electrician that remained onsite was tasked to clean up the whole job site on his own and left a few screws lying in the garage which punctured one of my car's tires. Overall somewhat mixed review and not sure whether i'de recommend them.10 June 2024
A smooth process
The installation was not completed as quickly as I had hoped but that was because of illness of one of the team. Every;thing else was very good16 May 2024
Great service
Polygon staff responded quickly to my enquiry and did a site visit the next day. I appreciated the face to face explanation about my proposed system. Felt very confident to go forward with the company. They took care of all the applications and paperwork needed and installed the system as soon as all approvals etc had been secured.Positive install experience with the electricians also able to explain the system.
After install response has been great as there was an issue with the app. Resolved as far as possible.
12 May 2024
Quality system and service!
I selected Polygon Energy because they provided the best advice and made several site inspections to work through my questions. One of my preferred components became unavailable and one of the Directors went the extra mile and was able to find the system I wanted; without me having to specifically request it. My very positive pre sales experience led me to purchase my solar system from Polygon Energy.The installation team was very professional and worked all day to finalise the job. Not only were they punctual and polite they kept me informed throughout the day and cleaned up very thoroughly. When the installation was complete they showed me the isolation process and how to use the monitoring application. In the days after the install they were monitoring my system and identified a problem and arranged a time to come back and adjust the system. I was impressed.
Their customer service has been fantastic from the initial contact to after installation service. I highly recommend Polygon Energy and I would use them again. Thank you!
Inverter rating: 4/5
21 December 2023
Smooth Process
The whole process ran smoothly. The company was very informative and answered my questions in a very timely manner.15 September 2023
Good installer but waiting to see the results
I am happy with install and communication. But some parts of the install I was not properly advised. I knew at first day install before start.
Good system let down by price and install quality
Polygon Energy installed my solar system which has been mostly working well since being installed. I opted to use high end Aiko panels and a Sungrow inverter. This came at an increased price.However, the install and quality was let down in a few areas:
1. Using a cheap railing system to mount the panels which was unexpected given the premium price. It's still unclear to me if the mounting system even has the necessary engineering certifications.
2. Over $1000 in unexpected additional electrical work cost after already attending on site, agreeing the price and scope. This is despite Polygon removing an upgrade cable between Main and Sub switchboards from scope.
3. Poor quality electrical enclosure installation which damaged some of the brickwork and render at the front of my house, and requires post-install repairs which Polygon's subcontractors were unable to do.
Given it was at the front of the house aesthetic aspects could have been dealt with better. I.e. using a high quality black railing system to match the all-black panels.
I raised concerns regarding this and gave Polygon Energy and opportunity to rectify the electrical enclosure work which partially happened (albeit only fixing electrical components not the other damage). This is despite assurances from the Company Management it would be done with high quality and to Australian Standards.
Polygon ultimately was the most expensive provider that I was quoted by, when factoring in additional costs, and thus I've rated them down to 2/5 for value for money. Overall 3/5.
Panel rating: 5/5
Inverter rating: 5/5