Polygon Energy Pty Ltd Reviews
About
At Polygon Energy, we understand our today and think of our tomorrow. It is this core value that defines who we are at heart, and how we go about our business. We are a smart and sustainable energy company that specialises in designing future-proof energy solutions that bring to you the best of today’s technology, while preparing your home for a brighter, more intelligent future.
Reviewers report paying: $7,400 - $8,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Polygon Energy Pty Ltd Reviews (8)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 0
- 4 star 7
- 3 star 1
- 2 star 0
- 1 star 0
View Timeline
12 October 2024
03 October 2024
Got what I expected in a timely fashion
Company was good to deal with, at least initially. Tradesmen were competent, punctual and polite. Installation was tidy. My only complaint has been in relation to some post-installation support I sought. This was in relation to the Sungrow isolarcloud app and registration and setupPanel rating: 5/5
Inverter rating: 5/5
25 June 2024
Somewhat mixed..
Sales team were fantastic and were first and only to attend onsite to provide an accurate quote. Communications and service have been ok but have been quiet recently - I still have a query waiting to be answered and still also waiting for assistance in completing the smart meter form which I was told their parts would be complete 2 days ago. The installation was ok with several setbacks including issues with the scissor lift not working half a day to not having the correct covers to complete the inverter installation that day. I made note of the team leaving the first day early and leaving the job site messy. The electrician that remained onsite was tasked to clean up the whole job site on his own and left a few screws lying in the garage which punctured one of my car's tires. Overall somewhat mixed review and not sure whether i'de recommend them.10 June 2024
A smooth process
The installation was not completed as quickly as I had hoped but that was because of illness of one of the team. Every;thing else was very good16 May 2024
Great service
Polygon staff responded quickly to my enquiry and did a site visit the next day. I appreciated the face to face explanation about my proposed system. Felt very confident to go forward with the company. They took care of all the applications and paperwork needed and installed the system as soon as all approvals etc had been secured.Positive install experience with the electricians also able to explain the system.
After install response has been great as there was an issue with the app. Resolved as far as possible.
12 May 2024
Quality system and service!
I selected Polygon Energy because they provided the best advice and made several site inspections to work through my questions. One of my preferred components became unavailable and one of the Directors went the extra mile and was able to find the system I wanted; without me having to specifically request it. My very positive pre sales experience led me to purchase my solar system from Polygon Energy.The installation team was very professional and worked all day to finalise the job. Not only were they punctual and polite they kept me informed throughout the day and cleaned up very thoroughly. When the installation was complete they showed me the isolation process and how to use the monitoring application. In the days after the install they were monitoring my system and identified a problem and arranged a time to come back and adjust the system. I was impressed.
Their customer service has been fantastic from the initial contact to after installation service. I highly recommend Polygon Energy and I would use them again. Thank you!
Inverter rating: 4/5
21 December 2023
Smooth Process
The whole process ran smoothly. The company was very informative and answered my questions in a very timely manner.15 September 2023
Good installer but waiting to see the results
I am happy with install and communication. But some parts of the install I was not properly advised. I knew at first day install before start.
Seamless!
Polygon contacted me immediately, were very forthcoming with information and modified the quote at my request and responded to questions, and provided a good handover at installation. Really no problems and no surprises!