Planet Power Reviews
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Planet Power specialises in reducing house hold and business power costs through offering a diverse range of products suited to reducing energy consumption in the home and business. We have helped thousands of people lower their energy bills and understand how to reduce their carbon footprint.
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Planet Power Reviews (21)
Show Most Recent reviews from All time across Australia
Average Scores
4.1/5
Value for money
4.4/5
Quality of System
4.2/5
Installation
4.3/5
Customer Service
- 5 star 1
- 4 star 16
- 3 star 4
- 2 star 0
- 1 star 0
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29 September 2022
04 February 2022
Quality system. Customer support and communication leaves room for improvement.
Quotes and pre-installationInstaller was very accommodating with putting together quotes for different numbers of panels, until I reached a layout and cost I was happy with.
Communication about when the install would go ahead, and what to expect during the lead-up to installation, could have been improved e.g. I had to contact them to call install date. Responsibility for who would advise my electricity retailer about solar was not made clear.
Installation
I'm happy with the performance of the system.
Post-installation support
On some days my system appears to have grid-export limitations, which are accompanied by 'panel error' messages in Enphase Enlighten system. Installed advised would check with Enphase and get back to me, but never replied to me. No reply received to subsequent email. Errors usually clear overnight so I don't think it is an installation/system issue but a grid/retailer issue.
Summary
I'm very happy with the system, however I originally went with Planet Power as I thought they were a big enough company (Albury + Wagga) to provide support and not disappear overnight. However, in my dealings with the Wagga installer, I have come to the conclusion that it is just one guy organising installations and replying to emails via his phone. Perhaps this is common practice for tradespeople, however I would hesitate to recommend again based on customer support experience.
Panel rating: 5/5
Inverter rating: 5/5
20 August 2020
Very professional solar business
Very prompt to quote.Installation was completed within a month of accepting the quote.
The customer service was excellent and they organised the grid connection without delay.
05 November 2015
Original Review on 28-02-2015:
8 months later we asked Bruce: "Are you happy with the performance of your system so far?"
Yes, will get a better idea after 12 full months15 September 2014
Quotes received ranged from 2,500 to over 10,000, for the same size system. There are a few people out there who I would call sharks. We went with Planet Power because the system we chose was affordable, and the salesman Andrew was honest and straight down the line.He was not pushy and we found him very helpful. Also they have a local shop front where you can speak face to face with the person.
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07 May 2014
Original Review on 06-02-2012:
Whilst I had firstly decided to use the Renewable Logic company for a $15,000 solar energy and hot water system, I found that although they were good with the rhetoric and promises, they did not deliver when I was asking the detailed questions that I needed answering and I felt that it was too hard for them to provide any quality time for me.I even recorded a very negative comment about the service I "did not receive from them" despite many unanswered emails. I could not believe that I was offering to spend $15,000 in cash with this company but they could not be bothered returning my emails, which to this day, have still not been answered.
So my advice to consumers is to shop around, ask the hard questions and then assess the quality of service that you receive because I would never recommend Renewable Logic to anyone despite their slick PR machine which I feel is rhetoric rather than fact.
On the other hand I found Planet Power very professional and the high quality installed system (Sunpower E19's and two Fronius Inverters) is working fabulously well and often produces 32kWh per day which is a fabulous result.
27 months later we asked David: "Are you happy with the performance of your system so far?"
Yes, I'm absolutely fantastic and well worth the extra money I paid for a quality system.31 October 2012
Easy to deal with, helpful and not pushy.
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07 September 2012
Original Review on 27-12-2010:
I chose Planet Power because;They have a real physical shop that I can walk into on any week day and I can speak face to face to one of their representatives. I am more suspicious of a travelling promotion moving from town to town like a circus leaving only email addresses or answering machines to deal with.
Planet power terms and conditions seem reasonable and not a scam.
Origin Energy was not able to surply an inverter greater than 3kw.
21 months later we asked Kenneth: "Are you happy with the performance of your system so far?"
Overall the system has performed better than I expected inspite of how strongly clouds can block generation.With the generous feed in tarrif the system will pay for itself between 4 and 5 years which makes me overjoyed as I anticipated it would take about 7 years.
I have by chance an almost perfect roof pitch and orientation for fitting solar panels so one would have to be a fool no to install a solar voltaic system.
I feel that if I had a more less than ideal roof configuration I would not be so happy.
06 September 2012
Original Review on 15-02-2011:
19 months later we asked Eric: "Are you happy with the performance of your system so far?"
yes04 September 2012
Original Review on 27-10-2010:
proceeded with the project on the basis of an investment. The capital value is more or less added to the house and is subject to increase with inflation. From my calculations of the projected "tax-free income" (by way of savings in amount of electricity purchased + sale back of surplus solar power generated) rivals the best returns from say bank shares, and with the likely increases of electricity prices into the future that income should be maintained and increased too.Of course this is dependent on my assumptions of the amount of Solar energy I can produce, but over the last few days (the system started producing only last Saturday) the amounts recorded suggest that those conservative assumptions might well be reasonable.
At present, the excess power exported returns a benefit only in that it 'turns' the existing meter backwards. I have to wait until Energex replaces that existing meter and, most importantly, until my retailer - AGL - agrees and implements the charges accordingly.
Regarding the supply and installation by Planet, their sales manager was fairly aggressive, but did give the impression that he understood the product well. Their promise of about 3 weeks delivery fell down by about a month. During negotiations he answered your suggested questions (and others) readily and mostly satisfactorily. However I was lead to believe that the installers were directly employed by Planet. In the event, it was their sub-contracted electrician and his apprentice who arrived bringing the panels etc, discussed arrangements with me, and carried out the whole of the work on site. Apart from their not having been provided with any spare fixing rails (thus limiting flexibility of layout), they carried out the work well and expeditiously, obviously knowing what they were doing. The electrician returned the following day Saturday) to complete additional work of changes to wiring to run the pool pump and water heating on the cheaper Tariff 33.
I am reasonably well satisfied with the job - subject to the work still to be done by Energex and arrangements with AGL completed. I have some feeling that maybe, with the ability to make better comparisons, I could have saved some money overall. But, for something expected to have such a long operating life, this is relatively insignificant compared with future inflation.
Planet's guarantees on panels (up to 30 years on performance and installation) are substantially longer than those offered by others. Maybe this is a reflection of the quality of the products, although I won't be around to check it. And I doubt that the firm, or most of its current competitors will not be able to be called upon to honour them either.
23 months later we asked Jim: "Are you happy with the performance of your system so far?"
Yes, since fully connected to the power system, the power bills have resulted in a credit, with the credit plus savings being slightly higher than my conservative anticipation.Financially, I probably bought the system too soon as prices generally have reduced considerably in the intervening time.
Also, the present much lower "feed in" price being paid to new installations would give a somewhat different result.
I do not know whether my supplier is still operating as I do not see the firm advertising and I never received formal guarantee documents as promised
24 July 2012
Due to time constraints we were limited on who we could use, the sales person that came to the house had excellent knowledge of the installation and I am an electrician and he aswered all my questions. Due to the restrictions of time I could not shop around but this system was $10,000 cheaper than a quote that I had years before. They installed the date that they said it would be done 3weeks before. So extremely happy.
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19 December 2011
There was a deal going with the supplier of the panels at the time we ordered. A split system air/con worth $1350 (about) and installed for FREE one of the reasons we went with Planet Power.
We got a quote from Jims Solar and a phone call saying that someone would come on a Friday WHAT year don't know still waiting. Most of the companies had Mono panels Planet Power had POLY which are blue, these panels are better for rural areas. Thanks for all your help.
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We got a quote from Jims Solar and a phone call saying that someone would come on a Friday WHAT year don't know still waiting. Most of the companies had Mono panels Planet Power had POLY which are blue, these panels are better for rural areas. Thanks for all your help.
27 November 2011
I used Planet Power as they had a good sales person who knew what he was talking about and gave me a great price which was the best one offered.
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29 June 2011
Dealing with Planet Power has been very professional so far. Installation was very good we had issues with our roof and had to go to a slightly smaller system than we originally looked at.
We are now waiting on Energex to install our meter which there is a delay on due to the high demand from solar installations.
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We are now waiting on Energex to install our meter which there is a delay on due to the high demand from solar installations.
13 June 2011
10 April 2011
The installation took almost 5 months from signing up to inspection. The inspector indicated that all the installers from were of good quality. When making enquiries with other installers, we chose to go with a 10kw unit to cover our complete electricity costs.
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17 February 2011
Thanks.
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28 January 2011
22 January 2011
I did not want any Chinese component in my system and I found it really difficult to find out about the origin of the components as a lot of them had a hidden or not revealed Chinese origin.
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05 July 2010
They didnt tell us about having to get a new meter. The installer told us so we are chasing that one up.But it is really good seeing the meter go backwards.
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27 June 2010
Generally the office staff were professional ( phoned back when they said they would, unusual these days ), the solar panel installers were polite and prompt. A couple of minor complaints though,
- It took some time to get small electricity provider approval from Country Energy. Not sure whether it was an application problem from Planet Power or paper back log at Country Energy.
- Planet power tried to change the installation date at short notice. I had swapped work shifts a few weeks in advance to be at home during the installation, another person at work who had panels installed had the same problem.
Reasonably happy with the whole experience and would recommend them as suppliers
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- It took some time to get small electricity provider approval from Country Energy. Not sure whether it was an application problem from Planet Power or paper back log at Country Energy.
- Planet power tried to change the installation date at short notice. I had swapped work shifts a few weeks in advance to be at home during the installation, another person at work who had panels installed had the same problem.
Reasonably happy with the whole experience and would recommend them as suppliers
Overall very happy
Great customer service from Craig B in particular. There was some hiccups with the performance of the Enphase Enlighten monitoring system, but I had Solar Analytic installed anyway so not so concerned about that. 8kW System has paid itself off in around 3.5 years. Will likely expand it soon and have no hesitation to work with these guys again.Panel rating: 5/5
Inverter rating: 5/5