Pioneer Solar Reviews
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Pioneer Solar is a Solar Power Installation company based in Woolloongabba and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes
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Pioneer Solar Reviews (33)
Show Most Recent reviews from All time across Australia
Average Scores
4.3/5
Value for money
4.5/5
Quality of System
4.5/5
Installation
4.3/5
Customer Service
- 5 star 18
- 4 star 11
- 3 star 0
- 2 star 1
- 1 star 3
23 September 2022
19 December 2019
Great to deal with
Very good to deal with easy to get hold of and even though it was Christmas and busy time of the year they still managed to get our solar up in good time. Solar is working perfectly very neat and well done job.Panel rating: 5/5
Inverter rating: 5/5
16 September 2019
Great and reliable installers
Sales process wa so retry straight forward . So was the installation . Very smooth and completely hassle free.Inverter rating: 5/5
10 September 2019
Everyone knows your name
The initial phone call to let me know about Pioneer Solar was fantastic, no pushing for us to go through with it at all. Sales rep who came out to our home (which is out of town) spoke it terms that even our kids could understand what he was saying. Installer were fantastic, they worked like a well oiled machine. The call from the ladies in the office was great, they were so friendly and helpful. One of the biggest thing for me was that they all knew our names.02 August 2019
Fantastic
Great service - highly recommend right from the start of the process to the end.04 April 2019
Excellent customer service & explained everything
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03 April 2019
Highly recommend
Everything was so easy and didn’t take long from signing to installation.
Staff were all friendly and professional
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Everything was so easy and didn’t take long from signing to installation.
Staff were all friendly and professional
15 February 2019
From the first time that they came to our property they were professional and knew there products. They system was installed very professionally, all the contractors that came out were all nice and friendly. Our system took longer to get setup due to our location and the recent floods and fires that we had in North Queensland. But it has been sorted. Highly recommended and the brand's that they use are good quality.
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12 February 2019
Prompt, courteous service. Arrived half an hour earlier than expected. Spoke to me politely and included me in decisions that needed to be made. Put the wheelie bins out so they wouldn't be missed.
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15 January 2019
One of the worst companies I have dealt with, up front sales person was ok but down from there, the office person was rude and unhelpful and didn't do what he said he would do, The salesperson was totally uncontactable after the sale, their electrician was rude and abrupt, came to do a job, turned power off without notice and didn't even come to the front door to tell us he was doing a job. This was months after the install, we had to wait months to get an export system. Then months later I was on the roof and found only half the system was even turned on. Many regrets we used them
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15 November 2018
Very professional, very neat and tidy installation. Sales person was very knowledgeable.
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11 September 2018
The installers were very professional about their work and explain the functions of all the systems.
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05 July 2018
I am immensely impressed with Growatt, both in Shenzen China and Australia. (They co-ordinate effectively and very quickly indeed.)
When needed, they answer the call, - and they do it immediately - no delay, no delay whatsoever at all..
Inverter rating: 4/5
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When needed, they answer the call, - and they do it immediately - no delay, no delay whatsoever at all..
Inverter rating: 4/5
28 June 2018
Original Review on 27-10-2017:
Origin Energy has very much disappointed us. Before we finally decided to proceed with the PV installation, we talked by phone with a member of the Solar division of Origin who assured us we would be paid 14 cents FIT. We find now that we are only going to get 7 cents. Obviously, this has seriously affected our pay-back calculations adding almost another year to the pay-back period. We find ourselves in a he-said she-said situation and stuck with the 7 cents FIT. Origin did however increase the level of discount to include the supply rate as well as any electricity rate. We wanted to stay with Origin, but will consider switching after our next account.8 months later we asked James: "Are you happy with the performance of your system so far?"
We actually haven't had the PV system for a full 12 months yet, having installed it in October 2017, so I hope I am not being too optimistic with the following. Excluding the first quarter's electricity account, as the cost of the new PV meter was included in that account and that cost was covered by the saving in our bill, we are delighted with the fact that our second account was a small credit realising a savings of >$350, even allowing for the Qld Govt electricity rebate. This in effect is about 7% of our total installation cost and if this return is maintained, the system will have paid for itself in under 4 years. Furthermore, sidelining the calculations of the system's efficiency, when consideration is given to the fact that for an all-up outlay of $5,584 under today's very low investment rates of <3% would net a $168 return. But for the same investment on our roof and conservatively estimating a saving of $1,000 per year on our electricity accounts would net an ~18% return. This is a great return on investment by anyone's calculation. So yes, we are indeed very pleased with our decision to install our PV system and very happy with the equipment and installers thus far.11 April 2018
will refer Pioneer Solar to any one as they are a most great company to do business with
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15 March 2018
Excellent service and friendly Staff, any follow up has been prompt and efficient, all work clean and tidy, many thanks Pioneer Solar.
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13 March 2018
Very good communication with every question we had.
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05 March 2018
Installation by very professional Electrical trades men. Neat and tidy instal and I never had to pick up one cable tie. Very good experience from start to finish. Would recommend.
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21 February 2018
17 February 2018
After talking and seeing other solar companies Pioneer showed to be very professional all the way from start to finish. Thankyou
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16 February 2018
09 February 2018
Really Happy with the Service and Installation.
They are very responsive and take care of their customers well.
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They are very responsive and take care of their customers well.
06 February 2018
Great product, sales, service and installation are very professional... Very affordable with instalment option through Certegy ????????
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27 January 2018
All the team from Pioneer Solar have been so efficient and professional throughout the whole consultation and install process. High quality product and cheap power bill, it’s a win win! Would highly recommend this company.
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11 January 2018
We couldn't fault the service provided by the sales staff and technicians, best decision we ever made.
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25 October 2017
Great thankyou
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29 September 2017
I recently bought my solar power system through Pioneer Solar and have had a very good experience overall.
The customer service has been excellent. My first bill came in after it was it was installed amd after only 5 weeks out of the quarter with them my bill nearly cut in half!
I am very pleased!
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The customer service has been excellent. My first bill came in after it was it was installed amd after only 5 weeks out of the quarter with them my bill nearly cut in half!
I am very pleased!
19 September 2017
We have done a lot of research into upgrading from our 1.5 kW to a 6 kW system. From the beginning of the discussions with Pioneer Solar, the professionalism was second to none. The salesman was very knowledgeable, the follow-up was timely & the installers were brilliant! Definitely recommend this company.
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03 July 2017
06 March 2017
I got my solar installed a few months ago and it went well, im happy with there company as over time they d a few follow ups. all in all good service.
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28 February 2017
13 February 2017
Shocking, is the best way to describe it. In the 3 years I have had this system, it has broken down 5 times. Each time it takes usually a week and a half to get someone here to repair it. I have had the inverter completely replaced twice. I'm often lied to with the promise of a call back, that doesn't happen or the promise to send a repair person, who doesn't turn up. My recommendation to anyone considering Pioneer Solar is avoid them!
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15 August 2016
Would've been better if installers were from the supplier company. They did a good job anyway.
Was quoted for 24 panels but could only fit 21 panels on the roof.
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Was quoted for 24 panels but could only fit 21 panels on the roof.
Stay away
There has been nothing but drama the whole process. The salesman was great until the problems started. They installed the solar panels and not the inverter. Came back 10 weeks later to install the inverter. Great we now had solar. NOT.The electrician failed to lodge the paper work required to install. Ergon was going to fine us as it was an illegal installation , this was 6 months after installation
Now roll on another month and Ergon turns up as the meter is not compatable.
Ergon Energy informs us that this is the most difficult company to deal with.
also Pioneer Solar told Ergon that it was our fault...HOW. They did not lodge the paperwork.
We have now paid 7 months of payments with no return from our solar
We have lost over 3000 units into the grid
These people do not return calls and you are forever chasing them up.
Stay away