Perfect Solar Power Pty Ltd

Perfect Solar Power Pty Ltd Reviews

5.0

Based on 37 ratings
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About

Solar power does not have to be hard or expensive. It can work for you and keep on working for you for years to come. We dont believe in just selling systems we believe in customer service.

If we can empower your decision making by providing you with the accurate information needed to make the right choice for your home or business then we have achieved our goal. Getting you excited and proud to be a Green Energy Home is our motivation! Providing you with a solar power system that keeps on thriving for years to come, saving you money and saving our planet from carbon pollution means together we have made a difference 

-We make Solar Power simple.
-We educate you to make the best decision for your home.
-We use state of the art technology to design your Solar System.
-We guarantee our work for years to come. 

Reviewers report paying: $8,317 - $8,674 for depending on hardware choice and installation difficulty ( how is this calculated? )

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Battery brands previously installed

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Perfect Solar Power Pty Ltd Reviews (37)

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Average Scores

5.0/5

Value for money

5.0/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 36
  • 4 star 1
  • 3 star 0
  • 2 star 0
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Efficient and professional work, exceptional service

From day one Perfect Solar showed they were committed to provide the right system for both our home and our preferences.

Of all the installers, Elliott was the first to call, mere hours after I requested quotations. We arranged a visit, and he supplied multiple quotes all within a couple of days. He carefully listened to my ideas and together we tailored a solar system that matched what we wanted and what we had to work with. There was no hard-sell or cookie-cutter solutions. The supplied quotes and communication included comprehensive information, giving more information than I could have ever wanted on solar systems. My questions were met with clear & understandable answers, which allowed me to make an informed decision, including a few minor adjustments to the design. Elliott was supportive during this, including a second site visit I requested to go over some of the changes.

Perfect Solar's quotes were not quite the cheapest, but far from the most expensive. Most importantly it was the best solution, using quality equipment and a more appropriate design. We decided on a 10kW Enphase micro-inverter system with 28 Winaico bifacial panels, with allowances in the design for the future addition of batteries.

After accepting the quotation, Tom and his team arrived to remove the existing solar system. Even the section that resided on an older tiled roof was removed with care, with the only tile replaced being one the previous installers put the cabling through. Installed a dozen years prior, this system was poorly done resulting in several problems and a mess to clear up. The team found and corrected the problems, including loose wiring and an incorrectly rated switch.

After a short delay due to weather, the electricals were started first. Corey's work was beyond professional, with attention to detail even in those locations that would not be seen. As I requested some future proofing in the design, he considered what was needed to make such expansion as painless as possible. The panels went up next, but a slightly damaged panel did not pass Tom's inspection and a replacement was ordered to be installed the next week. Because of the design and previous work, Koby and Josh had the last panel up and working in less than 15 minutes. Throughout the entire install, I saw the attention to detail that spoke of the pride in their work. No corners cut and no mistakes to gloss over.

Following the install, documentation and commissioning was handled by Lucy. When I needed to contact the office, Lucy was courteous and helpful. She made sure everything was organised, leaving nothing for me to be concerned about. Even after the install, questions I posed were answered without delay.

One month later, the system has been performing well with no issues. Production has been 1.2MWh for a wet and overcast July, resulting in an average of 38kWh/day. This is significantly over the estimated average of 30kWh/day for July, so definitely better than expected.

All in all, the install was efficient and professional and the lead-in and follow up service was exceptional. Elliot also touched base a week later to ensure everything is running smoothly. If anyone is looking to go solar, I highly recommend Perfect Solar to be the one to get you there.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Greg, can’t thank you enough for taking the time to write such a detailed and glowing review of our process, work and team! it has been a pleasure to help you and them family with your new system. enjoy :-)
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Friendly and professional

Perfect Solar were a pleasure to deal with for my solar panel installation.

There is shade over my roof at some times of the year and Perfect Solar Power designed a system to help deal with that through positioning of the panels and use of optimisers. I very much appreciated them being realistic in their projections about what I could expect during the periods of shade so that I could make the best decision about how to proceed.

They gave me 2 options to choose from and explained the differences between them. The two options were at different price points.

The team that came on site to do the installation were on time, friendly, cleaned up afterwards & did a quality install.

Great explanations and written hand over documentation. Clearly they care about getting the details right.

Supplier Reply:

Hi Joanne, thank you so much for the kind words and review. It has been a pleasure working with you through this process, enjoy the new system and just call if you need anything, Elliott PSP :-)
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Great service - from quoting right through to commissioning and hand-over

I have no hesitation in recommending the team at Perfect Solar. Elliott provided comprehensive information upfront backed up by an informative and competitive quote tailored to our installation. Tom, Corey and the site team were polite, knowledgeable and efficient. They completed a quality installation, leaving the site clean and tidy, and confirming the system was generating as per system expectations. Commissioning and completion was finalised promptly by Lucy and our new system is now operating above expectations!

Thanks to the team at Perfect Solar!
Panel rating: 5/5
Inverter rating: 5/5
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Very Happy Camper - These guys actually care about all the details.

Elliott from Perfect Solar Power is their "front man". Unlike other's I'd required a quote form, Elliott actually came to the site (which is awkward with heavy shading) to custom tailor a solar system and document what it would be able to do. To maximise output on such a difficult site we settled on 56 x Enphase Panels with micro convertors.

The install team is led by Tom and assisted by Corey and “Turbo”. Tom and his team are very precise and professional. They had the entire system installed over 3 Days. Tom loves it if you are onsite and offer to help and ask stupid questions!

Post install documentation and support is immaculate. Shout out to Lucy in the back office on this.

That is all well and good… but how did the system perform VS what was promised? The proposal doco said I’d get an estimated 23.2 kw/h in July. I got (over a week) an average of 28.07kw/h so 121% of what was promised.

I could not recommend Perfect Solar Power more highly over the others I sought quotes from as they:
1) Visited the site,
2) Put the systems expected output in writing,
3) Installation was immaculate and timely,
4) Output of the system was above that expected.

Supplier Reply:

Hi Nathan, I think you might win best and most comprehensive review award!!!

Can't thank you enough for taking the time to truly dissect what we have provided against actual data. We take great pride in being as accurate / truthful as possible when it comes to our generation estimates, especially with a site like your home and the shade issues being presented.

The team were all stoked to be mentioned in the review and be part of your solar solution :-)
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Perfect service from perfect solar power.

I was delighted with the level of service, overall communication and quality of work undertaken by Perfect Solar Power. I have no hesitation in recommending them.

Supplier Reply:

Hi Peter, so glad you've had a great experience with us :-) and thank you so much for the review... Enjoy the system!!!
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Original Review on 22-07-2022:

Professional, open, considered, and expert.

From the first contact with Perfect Solar Power I was talking with someone who has actually been on roofs and installed systems, not just sold them. The difference between that first impression and what I experienced with most of the other quoting installers was stark.

The first thing Elliott did was ask a lot of good questions about what we wanted to achieve with the panels. No hard sales tactics, just finding out about what mattered to us. Later he visited us in person to evaluate the site (a MUST!) and only then did he discuss designs he thought would meet our requirements. He patiently answered all my basic questions, educating me along the way, and took the results of our discussions back to the office to turn into a proposal. Most impressively, he called back later to say that the design we had settled on earlier was not actually the best option when subjected to his computer modelling; i.e. without me requesting anything, and while he could have simply stuck with the initial design, he further optimised the design in his own time. On top of that, he was also the *only* installer in FIVE to appropriately account for the unusual shading our site is subjected to.

Perfect Solar's quote was neither the cheapest nor the most expensive, but importantly Elliott was completely open about where he saw potential issues. Our sub-board is in the middle of our ground floor and our walls are either glass, concrete, or common, making the cable run from the roof potentially tricky and impossible to evaluate without cutting holes. Instead of secretly adding a buffer to absorb a possible 8-hour cable install, Elliott pointed out this uncertainty and included a likely cost range in the quote, to be determined on the day. That really made me wonder what 'on the day' surprises I might encounter if I were to go with a cheaper and less transparent installer.

The guys doing the install were brilliant. They shared Elliott's patience with my (further) basic questions, worked fast, safely, and were honestly just great to have around.

The panels have now been producing power for about a month, and I have only had need to call Perfect Solar once. I needed some help configuring the monitoring app, and even after all the invoices had been paid, Elliott was just as helpful (and, again, patient) as he was when trying to win our job.

Simply a brilliant team. Can't recommend them highly enough, but I do recommend them as often as I can. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi Peter! Thank you as always for taking the time to write our reviews and throwing our name around, it is greatly appreciated and clearly helps us as we have been awarded 2nd highest rated installer in Sydney :-)
Can't believe it has been 10 months already since we installed your system!

10 months later we asked Peter: "Are you happy with the performance of your system so far?"

Nearly 12 months in and everything has been performing perfectly, delivering more energy than our installer estimated. We’ve had a few blackouts (nothing to do with our system) and everything came back on line smoothly when the power was restored, including the Enphase data feed. Very happy indeed.
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Whole process from quote to installation fantastic

The team at Perfect solar Power are very professional. Quotes were well explained and plenty of time spent by Elliott to work out our needs. The team turned up on time and installed our panels and system efficiently and neatly in what is a tricky roof and very limited access. Tom and his workers were so polite and took the time to explain everything.
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Enabled an informed decision

Constant contact as to progress. Very considerate staff during installation. Between Solar Quotes and the PerfectSolar detailed quotes, made it extremely easy to make an informed decision.

I'd been procrastinating for years because I didn't know who to trust or the best equipment to install for my needs.
Panel rating: 5/5
Inverter rating: 5/5
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Knowledgeable and helpful from the intial phone call to installation and beyond.

Elliot was super helpful with superior product knowledge and options for our particular setup. We were given options and explained the differences in the various systems to match our budget. Communication was great during the entire process and continues on after the install. They did a fantastic job with the installation and would highly recommend Perfect Solar Power to anyone interested in installing a solar system.
Panel rating: 5/5
Inverter rating: 5/5
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Great solar products, great team, great outcome. Very professional with a personal approach

We can highly recommend Perfect Solar Power for competitive and thorough quotes, great solutions and professional, fuss-free instalation and all round professional and personal approach. Thank you Elliott for your patience in providing us with many options and quotes and explaining them so clearly. Also for your post-instal follow ups and advice. Thank you to Tom and Aaron for your very consultative and efficient instal. Great products, great team and great outcome. Our new system is performing even better than expected.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Awesome to hear Micheal, it has been a pleasure working with you and a big thank you for your feedback, its highly appreciated :-)
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Exceptional Quality of product, exceptional quality of installation

The sales quoting process was superior to other prospective installers, with high quality of information delivered in understandable ways. Eliott was available to answer every question and the quote delivered important comparative information in a clear manner.

The installation was on time and was conducted by polite, thoughtful and thorough technicians, who were considerate to all of our needs.

Excellent customer service.

I highly recommend this supplier/installer
Panel rating: 5/5

Supplier Reply:

Thanks so much Jeff, really appreciate the feedback and its been a pleasure working with you here :-)
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Outstanding in every way

Elliot and the team from Perfect Solar were just amazing. Firstly their technical knowledge was just amazing and their patience to slowly and in great detail explain all concpets / options. To work with you to find the right solution that meets all of your needs not theirs. Their pricing was competitive, advice was outstanding along with care + workmanship on site. Always had all the time in the world for you over the phone from the very start of the job all the way to the end, a very rare level of service these days. Beyond impressed and some.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Its been great to work with you on the build of your new home and design what can only be described as a beast of a system! I'm looking forward to you moving in and seeing the consumption / generation data unfold. Thank you so much for feedback, it's appreciated.
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Would recommend

Responsive, knowledgeable and polite. The whole process was easy from quoting to installation to initial set up.
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Great service; simply explained and tidily installed

Great sales process. Explained, in laymans terms, all the details and options. Very patient re-explaining things & letting me take m time to decide.

Installation was quick and very tidy.

All in all a great service; thoroughly reccommend.
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Overall great experience!

From initial contact for a quote to completion of the project, Elliott and the Perfect Solar Power team were just easy.

The price was competitive and the quality of the product + service was 5 star! Nothing was a problem.

I was especially impressed with the level of information provided for the system and the assistance with the process of connecting to the grid.
Will recommend to friends and family looking for solar options.
Panel rating: 5/5
Inverter rating: 5/5
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10 out of 10 for Perfect Solar Power

I cannot fault Elliott Lane and the boys at Perfect Solar Power. The installation of 20 x 400W Hyundai panels was completed in two days and we are now up and running and set up to feed back into the grid. I would recommend Perfect Solar Power to anybody that wanted to be confident that their system gets installed properly and with no problems. Elliott also talked me through what was required to get our system connected to the grid. 10 out of 10.
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Original Review on 06-07-2020:

Terrific service

Elliott was a delight to deal with, very professional and with a knack for explaining complex engineering to the layman in easy to understand terms without leaving anything out. He was very patient and responsive in answering all of our many questions, and the installation was carried out professionally and with minimal disturbance. I thoroughly recommend Elliott and his team. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Andrew: "Are you happy with the performance of your system so far?"

Definitely! Our bill for the winter quarter was reduced by over 65% compared to the prior year, and in the summer we produced more electricity from the panels than we consumed from the grid, resulting in a small payment from the electricity company to us. All thanks to great advice and choosing to buy the best and most efficient panels available.

As soon as battery technology reduces in price to below the $5K barrier, we will install one with the expectation of becoming 100% self sufficient for our power needs.
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Perfect experience

From the initial contact with Elliott, through several detailed discussions, and all the way through to a post-installation tidy site, the service was fantastic. The team that did the installation were polite, helpful and tidy. The job was completed on time without hitch, exactly as described. The follow-up has been through, with Elliott providing clear instructions on what steps I need to complete (very few...he did pretty much everything). I found Elliott's approach and insights into Solar options for my house very through and grounded in practical reality - more so that any of the other installers I spoke to.
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Excellent customer service

From the initial meeting through to completion, Elliott, Tom, and Aaron were wonderful. Thoroughly recommend.
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Hassle Free

Their quote was easy to understand and quickly responded to any queries on the quote. They actually listened and made me feel that they understood my roof and its challenges. The installation was hassle free and the work was done quickly with next to no interruption. The installers were polite and worked non-stop and left no mess behind at all. Customer service was great. Shown how to use monitoring software and all paperwork sent on my behalf to Ausgrid after install.
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An overall pleasant experience

We have no hesitation in recommending Perfect Solar Power for the installation of solar to your home. The quoting process and information provided by Elliott was done very professionally and we were also impressed with the fact he was so approachable when it came to answering all our questions.
The actual installation was done faultlessly by Tom and Elliott with minimal disturbance to us and the clean up afterwards was spotless.
A great solar company to deal with.
Panel rating: 5/5
Inverter rating: 5/5
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A really great experience

Perfect Solar Power was great to deal with and delivered a system we're very happy with.

Of the 3 quotes we got via the SolarQuotes site, Elliott was the first to get in touch. He took the time to understand what we wanted/needed, our site requirements (we have a large tree that shades some of our roof) and our budget. He sent us three options for discussion purposes, and then spent considerable time with us going through the pros and cons of each and patiently answering our many questions without being at all pushy.

The installation process was very smooth. Elliott and Tom arrived on time, did a great job, and cleaned up afterward. Our panel arrangement is super neat and looks great.

Elliott has checked in with us a couple of times since to make sure all is going well (it is!).

We're really pleased with our system. We generate plenty of power - we've had a couple of really sunny days where we've generated over 70kWh - and we love that the Enphase app shows us pretty much in real time what we're using/generating.
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Outstanding customer service and installation - great team

Had quotes from several suppliers. Perfect Solar Power was by far the most professional and knowledgeable about their products, with more than one option to meet our requirements. The quote was clearly set out and Elliot was happy to answer all of our many questions. The installation was completed on schedule (apart from a short rain delay) by a great team that Elliot and Tom have established. Everyone was punctual and approachable and the work areas was kept remarkably tidy. In all, we have no hesitation in recommending Perfect Solar Power to anyone looking for premium solar system and best installation and customer service.
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic service and a lot of god information and help

Quoting process was fine
Installation was polite, tidy and punctual
Fine customer service and organise the grit connection after the install
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Top quality service, installation - A Great Team

The team at Perfect Solar Power did a fantastic job - Great advice when quoting on the job and an exceptional installation and commissioning of the system. These guys are passionate about what they do and justifiably proud of the workmanship they provide.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic installers.

The whole experience with Perfect Solar Power was amazing. From quoting to completion, they were extremely helpful & professional. All questions answered, even what I thought may have been stupid ones. It's quite a daunting experience when you don't have the knowledge yourself & they were very happy to help. Install went smoothly & yes, they took away all the mess. No hesitation in recommending them. Thanks Elliott & Tom.
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Really good installer

I can highly recommend Perfect Solar Power for your residential solar/battery installation.

This was actually the first Tesla battery install the guys had done, so there was a little to learn about how to hoist the battery onto the wall. They persevered and got it done so it looks very slick.

But this is more why I would recommend this firm.

Firstly, Elliott is by far the most professional sales manager/ installer I've met in the solar industry and I've sampled a few. He worked very hard to get the business, being informative and helpful without being at all pushy. Was a pleasure to deal with. Elliott went above and beyond in looking after me as a client and keeping me informed which I really appreciated.

Secondly, Tom the electrician is meticulous and goes out of his way to make sure the install looks good and works. You won't find better.

Thirdly I found the firm's documentation and systems really professional and slick.

Im sure you may find a cheaper installer out there for any particular kit you choose, but they will certainly not leave you feeling more comfortable than PSP that everything was done properly.

Thanks again Elliott and Tom.
Battery rating: 4/5
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Fantastic installation

Communication was very good and they keep us informed at every stage of the instal. They were hard workers and their attention to detail was faultless. Everything went to plan with little impact to the household.
Job well done.
Panel rating: 5/5
Inverter rating: 5/5
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Very professional and efficient Company

Early in May we requested a quotation from Perfect Solar Power to supply a new solar system for our home. After Elliott visited our home, we received a very comprehensive quote outlining two alternate systems which would be suitable for us. Upon choosing the system which best suited our requirements, we contacted Elliott who ordered the equipment after payment of a deposit.
Our 6.6kw system was installed on the 3rd June. We have been extremely happy with the efficiency and professionalism of Perfect Solar Power. We are very happy with the way that Perfect Solar Power installed the system and left the site spotlessly clean.
They have been only too happy to answer any of our queries and we are impressed with their friendly manner and have no hesitation in recommending Perfect Solar Power to anyone seeking to install solar.
Panel rating: 5/5
Inverter rating: 5/5
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Brilliant installation! Professional Company!!

We have been thinking about solar power for a while now and have had several companies in to quote. Perfect Solar Power were the first to ask us exactly what we wanted out of our switch to solar and then provide us with a few alternative ways to reach that goal. Elliott sat down and went through it all step by step with us explaining the technical jargon in laymens terms. Although not the cheapest quote we had, nor the most expensive, we couldn't be happier with the result. The tradesmen are meticulous in their work and the whole thing was up and working within a week. they organised grid connection. Nothing was too much trouble and all our questions were answered. I love having the app on my phone to see how much power we are producing and how many trees we have saved. We chose to have a battery so we could be self sufficient with our power and even return to the grid. They were able to recommend the two best options. I cannot speak highly enough of this company for their professionalism and expertise in this area. We believe we got great value for money!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Professional installation / easy process /great personnel

Quotation process was no problem from beginning to end.
Well designed full off grid system fully installed and operational without a hiccup - high quality equipment to provide optimum output.
Tom provided professional on site service and was meticulous / went beyond expectations and Elliott
handled all over the phone liason without any problems - great company to deal with / highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Very happy

Elliot and Tom were consummate professionals from the first meeting till end of installation very happy with their service
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Very professional job with which I am delighted

All done in a very professional manner from quote, to explanation of the concepts involved to installation and after sales service
Delighted with what we got and are continuing to receive
Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 3/5
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Fantastic installation and genuine team

We were very thankful to have worked with Tom from Perfect Solar Power in the process of fitting solar panels onto the roof our new home. Given this was our first experience with solar energy, he took the time to acquaint us with the ins and outs of the process and was extremely genuine with his advice and quoting before we made any decisions. The team was consistently punctual, accommodating, and flexible throughout the process. Knowing that they had our best interests along the way was a big stress reliever. The installation was speedy, and the finished product is sleek and functions great. The team never made a mess and were always approachable and efficient when they arrived at our home. They responded quickly to our concerns and overall were super easy to work with. We would highly recommend Tom and his specialist team for any jobs relating to solar paneling!
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These installers were perfect.

The quoting process was easy and clear, with a range of options and alternatives explained (technically but simply) and potential costs advised. This made our decisions easy on which inverter and which panels to go with. The installers were punctual and polite, they explained almost everything they were doing and took the time and care needed to get the installation right and tested everything to perfection before they left, showing us how the system worked. During the work, they were tidy and kept their work areas as clean as possible and cleaned up well after the work was complete. These guys are very easy to deal with and very professional.
Panel rating: 5/5
Inverter rating: 5/5
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Exceeded expectations

Wanted to say a huge thankyou to the team at Perfect Power Solar. This was our first switch to solar and Tom and the team explained exactly what we needed, provided a competitive quote and then the installation went to plan. The after installation service has been equally great with follow up calls to see if everything had been running smoothly. We have never been so happy to get our electricity bills!!
Panel rating: 5/5
Inverter rating: 5/5
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Great job

Tom and the team were very easy to deal with through coming up with options, pricing and completing the works. I would highly recommend using them to others.
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