Pacific Solar - Company Review Notice Pacific Solar - Company Review Notice
Pacific Solar

Pacific Solar Reviews

4.7

Based on 73 ratings
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About

Pacific Solar has re branded (formerly trading under the business name Solarlink held via ABN 41 104 064 235) to maximise the opportunities within the commercial solar industry & better service our larger Business clients whilst maintaining the residential & small to mid sized business customers across the South Coast NSW regional areas.

Pacific Solar specialise in commercial solar installations for larger business in the 100kW to 5MW+ system size.

For Commercial sites, Pacific Solar completes the entire design & site analysis with a goal to achieving the maximum system performance. One of the keys to designing the right system for your business is our detailed interval data analysis of the site energy consumption. This allows us to narrow the design to perfectly match the site energy consumption at the exact times your business is utilising the energy. Thru this process we may save $thousands from the initial installation costs by installing a smaller system to match your energy loads.

Contact Pacific Solar today for a free energy analysis of your business.

pacificsolar.com.au

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Pacific Solar Reviews (73)

Show Most Recent reviews from All time  across Australia

Average Scores

4.4/5

Value for money

4.7/5

Quality of System

4.8/5

Installation

4.7/5

Customer Service

  • 5 star 33
  • 4 star 37
  • 3 star 3
  • 2 star 0
  • 1 star 0

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Excellent Customer Service, Backup and Installation

From the first contact, there was no pressure selling, just facts and good advice. Even thou there were cheaper options around. After some investigating and comparing other providers materials and associated we decided to go with Pacific Solar we believe we are getting value for money and the best possible product which will provide us good returns over the life of the system
Panel rating: 5/5
Inverter rating: 5/5
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Great service, quality product

The entire process was expertly handled and delivered. Very happy
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Great service and product

Couldn't be happy with the customer service, installer ad product. from start to finish very professional and no waiting time. everything was communicated clearly. THANK YOU fantastic job!
Panel rating: 5/5
Inverter rating: 5/5
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Great service and installer

Very happy in general. Professional company.

No hurdles during the installation, which went well. The installer was friendly and polite, always happy to answer questions and left the place nice and tidy.

Best price from the three quotes I received.

Highly recommend.
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Happy “Pacific Solar” Chappy!

We have installed two separate systems on different properties and have been very happy with he service. We would certainly recommend them to anyone.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks for the great review Lee.
We appreciate your feedback
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Top job, Top service

I would ant go any where else, sales/quote A1, installation /tidy /punctual A1, grid connection after A1
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Fantastic Job That Gave Fantastic Savings

Pacific Solar and their Installer Josh Stanton were so Professional and Helpful in every way. The System has worked perfectly from day one and is giving us FANTASTIC Savings on our Power Bills.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for the great review Michael.
We appreciate your feedback
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Took a bit longer then first said, but I was always kept in up to date on progress.

Supplier Reply:

Thanks for the great review Lee.
Sometimes there are issues with supply and other factors relating to the install that hold up completions. We always try to keep everyone in the loop with information.
Your patience was appreciated.
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The majority of local Solar Power customers recommended this company based on the reputation of the installer (Stanton Electrical) who not only is very particular on customer service but also is a local who is always prepared to assist should any issues arise.

Supplier Reply:

Thanks for the great review Lou.
We appreciate your feedback.

Josh has always represented Pacific Solar in an admirable way. He is chuffed with this type of feedback
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From the first moment the service has been excellent. Thank you

Supplier Reply:

Thanks for the great review Will.
we pride ourselves on the service we present to all our customers. Communication is key.

We appreciate your feedback.
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Pacific Solar installed an 8.51kwh system on our NSW South Coast home in Merimbula. Their customer service was excellent, from Renee in Admin/Sales to Josh and the team for the installation. We reviewed several installers as well as panel brands and inverters/micro-inverters. Pacific Solar were knowledgeable, friendly, gave us realistic expectations and didn't hassle us after our initial enquiry. They answered all queries we had and provided us with several options. The system was installed all in one day, with the installation crew all being respectful of our home and even cleaned up after themselves (better than it was before they left I think!) We'd highly recommend them.
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I had heard great word of mouth reports about Pacific Solar and was keen to use a local company with a known reputation and great follow-up. I appreciated being able to ask lots of questions to help me as I made my decision. The Pacific Solar admin and technician staff were great to work with. Their did a great job of installation and have been in touch since to check that the system is working (after an electrical incident locally).
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Excellent experience
Fantastic informative information
Installation installers very professional and treated our property like their own.
Even cleaned worksite better then on their arrival
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My solar project for a new build commenced with Finn Peacock's Solar Quotes website which contains a treasure trove of information about solar system options. Pacific Solar was one of the firms recommended by them. I was not disappointed in any way. Great service throughout the process, start, completion of installation and follow up for activation of the system. Installation by Josh Stanton electrical was first class with Josh making sure everything was working well and that I understood the app that would keep me informed about my system's performance. Waiting now for the build to be completed so we can move in and reap the benefits of our three phase LG system with micro-inverters.
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Friendly, professional team from the sales person to the installer, quick and efficent and nothing was too much trouble.

Supplier Reply:

Thanks for your positive review Michele. We appreciate your comments and thankyou for choosing Pacific Solar to complete your installation.
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The company Pacific Solar Pty Ltd supplied us with a quote and what products would be install and the information sheets. warranties, price. Answered all our questions.
The installer was prompt, showed us how to use the system, what to expect and happy for us to call if we required extra help. The customer service and information supplied was excellent. Thank you Pacific Solar Pty Ltd
Solar quotes was the best starting point to understand the solar systems, which products to use, pricing and get three quotes. Information to understand rebates and self checking solar company quotes. We recommend Solar quotes and thank you.

Supplier Reply:

Thanks for your positive review Jeanette.
We appreciate your comments and thankyou for choosing Pacific Solar to complete your installation.
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Great System

Was in the market for a 5-6 kw PV system +/- battery to add on to/replace an existing basement bargain PV system which we expect to fail any time.
Got 3 quotes, Pacific solar were the most straight forward and responsive; didn't try to up-sell when we decided to skip the battery which wasn't viable financially by a big margin for our circumstances.
Specific installation issues were comprehensively taken into account and a competitive offer for 5.3 kw premium LG panels with enphase microinverters accepted.
Installation was on time and drama free, no collateral damages and a very clean set up.
Very happy with the first few days of production, minor glitch with the monitoring software immediately rectified.
Overall feeling of dealing with a group of true professionals

Supplier Reply:

Thanks for your positive review Michael.
We appreciate your comments and thankyou for choosing Pacific Solar to complete your installation.
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Excellent All Round

From the very first email contact through the quotation and installation process, the communication, information and customer service phases Pacific Solar were a delight to deal with. Austin was fantastic and has a great wealth of both product and system knowledge which he conveys in a very easy and straightforward to understand manner. Josh the installer for our area could not have been more helpful with his knowledge and the care taken whilst completing the job and obviously takes great pride in his workmanship. Additional support was provided after the installation to assist and ensure that we had a smooth transition with our electricity provider to have a smart meter installed to enable connection to the grid. Love having the availability of the Enphase App on the phone to track how the system is performing. We would highly recommend using Pacific Solar when considering purchasing a solar system.

Supplier Reply:

Thanks for your positive review Dianne.
We appreciate your comments and thankyou for choosing Pacific Solar to complete your installation.
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Fantastic could be replaced with very good! The information on your site is absolutely invaluable and i have a very thick file of data relating to solar which enabled us to confidently make the decision we did. i have recommended your site to those who have enquired about our solar. in 12 months time i expect to be able to share informative and factfull data on our particular performances.Keep up the excellent work.

Supplier Reply:

Thanks for your positive review Tony.
We appreciate your comments and thankyou for choosing Pacific Solar to complete your installation.
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Supplier Reply:

Thanks for your positive review Mary.
We appreciate your comments and thankyou for choosing Pacific Solar to complete your installation.
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Supplier Reply:

Thanks for your positive review Tony.
We appreciate your comments and thankyou for choosing Pacific Solar to complete your installation.
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After doing a lot of research and getting two other quotes we decided to contact Pacific Solar. From our first contact with Austin and Josh Stanton, (the electrician) we were impressed by their professionalism and patience in answering all of our questions. Once we had committed to going with Pacific Solar all works were completed within the estimated time. We were constantly given updates along the way. We are extremely happy with the system that we have had installed and with the follow up provided by Pacific Solar and have no hesitation in recommending this business.

Supplier Reply:

Thanks for your positive review Patricia.
We appreciate your comments and thankyou for choosing Pacific Solar to complete your installation.
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Supplier Reply:

Thanks for your positive review Lewis.
Thankyou for choosing Pacific Solar to complete your installation.
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We would definitely recommend Austin from Pacific Solar and Josh Stanton from Stanton Electrical.

Supplier Reply:

Thanks for your positive review Gary.
We appreciate your comments and thankyou for choosing Pacific Solar to complete your installation.
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Pacific Solar first recommended by next door neighbour. I was very impressed by the quality of advice and service I received. No hard pressure sales, just an honest appraisal of the system,eg a bit more expensive than some systems but a quality product. The service of the Company, both pre and post installation was excellent.

Supplier Reply:

Thanks for your positive review Colin.
We appreciate your comments and thankyou for choosing Pacific Solar to complete your installation.
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Very Good - While Pacific solar was our first choice, Solar Hub was a very close second. Both companies had very competent contact persons with relevant and useful information.

Supplier Reply:

Thanks for your positive review Rowan.
We appreciate your comments and thankyou for choosing Pacific Solar to complete your installation.
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Original Review on 13-07-2018:

Really happy with the way the system works. Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thanks For your positive review Peter.
So glad your happy with your investment

8 months later we asked Peter: "Are you happy with the performance of your system so far?"

Above expectations
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Couldn't speak more highly of Austin and his team at Pacific Solar. Josh the electrician also did an excellent job of installing the system. Even now after a year and a half I can ring up either to ask a question and know I'll get a friendly and professional person on the other end.

The system Austin recommend works beautifully for our home and is saving us loads off our electricity bill. It's also of a high quality with useful features like safer AC current rather than DC, an information filled app that tracks our production and usage, and a peace of mind 25 year guarantee.

If you live in the Far South Coast and are thinking of going solar you should give Austin a ring today!

Supplier Reply:

Thanks for the positive review Ariel.
Pleased we could help with a seamless installation and continued advice regarding the monitoring portals

We really appreciate the referrals around the coast.
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Supplier Reply:

Thanks for the positive review Malcolm.
Pleased we could help with a seamless installation.

We really appreciate the work.
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Pacific Solar were the most helpful answering a lot of questions. Many others just wanted a deposit in the spot for a standard package and weren't interested in helping me make a decision on the brand, type or size of system to be installed. They also put a lot of effort in to make sure I had the system prior to Xmas break including working a long day on the weekend.

Supplier Reply:

Thanks for the positive review Niall.
Pleased we could help with a seamless installation and got it going prior to Xmas.
The system designs are always client specific as every house has a different set of requirements.

We really appreciate the work.
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Supplier Reply:

Thanks for the positive review Cris.
Pleased we could help with a seamless installation.

We really appreciate the work.
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Austin at Pacific Solar was excellent, prompt, gave very good advice and fully met my expectations. The installer Josh Stanton was exceptional, kept me fully informed, involved me in decisions and turned up when he said he would as well as being tidy and careful working on site.

Supplier Reply:

Thanks for the positive review Greg.
Pleased we could help with a your Fronius installation. I will pass on your feedback to Josh

We really appreciate the work.
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A thoroughly professional job. Pride in workmanship.

Supplier Reply:

Thanks for the positive review Kevin.
Pleased we could help with a seamless installation. Josh is great at his installation work & customer communications, he's a big part of why we continue to maintain our good reviews.

We really appreciate the work.
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Original Review on 02-01-2018:

Finn
I am sorry that I have not replied to your previous emails. Things have been rather hectic for Dea and I over the last few weeks. We might be retired but there seems to be a never ending list of things to do.
However that does not answer your question entirely. We elected to go with Austin Vaughan at Solarlink. Green Solar were very nice people and cheaper but once I appreciated the reason (LG panels vs Jinko) I went with Austin.
Installation was promised before Christmas and Josh Stanton (Austin's installer on the south coast) completed the installation very professionally the week before Christmas.
I still have to download the app to give me access to the performance of the system but this will happen quite soon.
Once again I apologise for my tardiness but reiterate that we are both very happy your recommendation up to now.

Regards
John Quirk. Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

Supplier Reply:

Thanks for your positive review John.
I've been watching your system on the portal and it's been performing really well. Hopefully you are seeing real impacts into your powerbills.

9 months later we asked John: "Are you happy with the performance of your system so far?"

Most definitely
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Original Review on 30-12-2017:

Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: N/A
Installation: N/A
Customer Service: 4/5

Supplier Reply:

Thanks for the positive review Rob.
They all help to promote our business across the South Coast NSW region.

We really appreciate the work.

8 months later we asked Rob: "Are you happy with the performance of your system so far?"

yes however I would recommend
1. a larger system than usage might suggest (by 40% at least) even though feed in tariff is low and this larger system may have a slightly longer feedback time having little or no bill is better than a 50-60% reduction psychologically.
2. That capacity and design allow for a electric car
3. use west and east facing panels
4. ensure installers optimize angle to sun for your latitude and not near enough is good enough or "standard installation angle"
5. try to match usage pattern to generation
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Supplier Reply:

Thanks For your positive review John
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We chose Pacific Solar because the of the quality of the product on offer compared with other quotes and specifically because of Austin's expert knowledge. He has really spent a lot of time with me throughout the whole process, patiently answering questions and sharing knowledge, and he is always incredibly quick to respond to emails which I really value and appreciate. The installation process was great, the installer was awesome to deal with, very professional and helpful.
I definitely highly recommend Pacific Solar.

Supplier Reply:

Thanks For your positive review Sarah.
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Amazing reduction on power bills

Supplier Reply:

Thanks For your positive review Neil.
So glad the NET meter issue was finally sorted out and your bills are reduced so much.
Good news!
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would highly recommend solar pacific

Supplier Reply:

Thanks For your positive review Matt.
It was great to have the opportunity to complete this complex commercial installation on the Pub.
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Please note this review is for Solarlink which is a relatively small company http://www.solarlink.net.au/ which I highly recommend as dedicated, well informed, honest and approachable with a well priced quality product.

NB they are changing their business name shortly to Pacific Solar, largely to avoid confusion with a more recent entrant "Solarlink Australia". Its very easy to confuse these two companies but be diligent as Solarlink, soon to be Pacific Solar has much better reviews.

Highly recommended based on my experience with their problem solving our installation challenges, my questions and not trying to up sell extra panels that would be shade affected.

Supplier Reply:

Thanks for the great review Alistair.
Really pleased with your system performance. The system is exporting a fair bit, so you could try to look into ways to utilise more of the solar energy to reduce your bills.

Thanks again.
The transition to Pacific Solar is completed now, so thanks for including that in your review.
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Austin Vaughan, the driving force behind Solarlink, is extremely knowledgeable, experienced, personable, and the person to go to if you want a quality solar installation for a competitive price. You will of course need to check if he can service your region. If he does then you're one of the lucky ones, as you will be assured to receive well researched professional advice. He will assist in every facet of your decision making to ensure you finish up with a system appropriate for you and at the right price.

I purchased a 10.2 kW system from Austin and have been extremely happy with all phases of the process from early discussions right up to installation and subsequent post installation advice and guidance. Thanks again Austin.

Supplier Reply:

Thanks for the great review Geoff,
Your system performance has been really solid even into these leaner winter months. Your energy consumption has been up there matching the system performance which confirms that the correct system was designed for your house/business.

Also, thanks for the referrals to restaurant in Eden NSW. They're going for a really big system.
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The current main hassle is arranging installation and connection of the net meter. Solarlink did this in the quoted price and this was the main reason for my choice of Solarlink from 4 quotes. I believe that Solarlink plans to go the way of other suppliers/installers and leave it to the (unsophisticated) customer to arrange the net meter. I think that this would result in loss of a bit of Solarlink's competitive edge. It was easy to work with Solarlink and its management and installer staff at all stages from site visit, quote, installation and commissioning

Supplier Reply:

Thanks for the positive review Barrie.
Unfortunately we can no longer service the NET meter installations, your energy retailer completes these works for now. We do however try to assist with any & all communications and lodge all the applications on your behalf. It is equally as frustrating for us as we can no longer complete all aspects of the installation process. Maybe this is just another hurdle thrown up to the solar industry from the big retailers??
I understand your meter is fully installed now and you are getting the Feed in Tariff credits.
Thanks again for the work.
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Supplier Reply:

Thanks for the positive review Geoff.
All these positive reviews go a long away with our business cross the south Coast NSW region.
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Austin from Solarlink provided us with a quote for a system that would meet our solar requirements. This approach was welcomed Austin never tried to up-sell and supply a system that was above what we needed.
Josh from Stanton Electrical was very professional and knowledgeable with our solar installation and explaining the solar array. He provided us with all the necessary and relevant information we required throughout the installation process.
I highly recommend Solarlink for solar and Stanton Electrical for the installation.

Supplier Reply:

Thanks for the positive review Rob,
I've been watching your system via the enphase portal & it's performing really well. You could try to load shift some things into daytime hours in an attempt to utilise more of the solar energy produced. But either way you are getting good feed in tariff credits onto your bills.

Thanks again for the work.
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I had completed a lot of research into purchasing my solar panels as I already had a one Kilowatt system on the roof and after 6 years experience decided that to meat the changing price structure it would benefit me to increase the system. I was given 3 options for supplier and after speaking with Austin Vaughan of SOLAR LINK I decided that he was the one for me. My main reasons were the fact that he explained things well and even though I had a telecommunications background and understood much of the electronics it was his suggestion that I use individual panel inverters that I found the most beneficial as I could lose one panel and the remainder would still operate. The installer we had, Josh Stanton was excellent and was not only a good electrician but one willing to spend the time explaining issues that I had. On my system I have the Enphase inverter system and an app called enlighten that allows to check the systems operation on line. In the early days whilst I was on Magnetic Island for a few days Josh contacted me and asked if I had a problem with the system as he could not see it on the App. I advised him that I had turned off the Wifi and that was the issue. I now leave it on as Solar Link make a check on a regular basis. In the middle of winter my first power bill with Red Energy (the best I could find) was $140. My next power bill sep to nov was ZERO!! The savings in relation to the overall cost of installing the system are greater than 15% which is a far better return than I can get from my bank or shares at the moment. If I did not have the cash I would have borrowed the funds and still have a five to eight percent return. Great system and great provider.

Supplier Reply:

Thanks for the positive review Phil.
Glad to hear that you've had such a massive impact into your powerbills. getting to Zero is amazing.

Also, thanks again for referring us around across the South Coast NSW region + one in Melbourne too!
We really appreciate the work.
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Not really necessary given the outstanding, or fantastic, experience we have had with SolarLink.

Supplier Reply:

Thanks for the positive review Mr Geoff (I didn't know your name was Ronald).
They all help to promote our business across the South Coast NSW region.

We really appreciate the work.
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Austin and his electrical installation team were without doubt the most helpful organisation/contractors I have experienced for many a year.
No hard sell. Full and accurate information/options were provided upfront, and where necessary fully explained in readily understandable language.
From date of deposit to an up and running system with immediate full WiFi monitoring to iPad/PC was just 2&1/2 wks. Beat that in a regional area !

Supplier Reply:

Thanks for the great review John.
We do try to service all our customers as quickly as possible. Also thanks again for referring us around town. it really helps promote the business across the South Coast NSW region. Just so you know, we have recently re-branded to Pacific Solar

We really appreciate the work.
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Answered all my questions clearly and without delay. Person who did the inspection was courteous and explained everything very well. Installation was done with no fuss. I will recommend these people to anyone.

Supplier Reply:

Thanks for the positive review Wim.
Pleased we could help with a seamless installation

We really appreciate the work.
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Thrilled with my system......Josh the installer was punctual, professional and helpful with advice and tips.

Supplier Reply:

Thanks for the positive review Poppy.
They all help to promote our business across the South Coast NSW region.

Just so you know, we have re-branded to Pacific Solar Pty Ltd

We really appreciate the work.
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