Ozora Energy

Ozora Energy Reviews

4.9

Based on 56 ratings

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About

Ozora Energy (previously known as Platinum Electricians Adelaide & Platinum Electricians Hindmarsh) has been operating in the electrical trade industry for almost 10 years and have had strong business growth from our humble beginnings back in early 2014. Our company is triple certified in quality, safety and environment management systems holding certification in ISO9001, ISO14001 and ISO4500. Upholding these standards, you can trust that we’re a reputable company that will not ‘oversell’ you but give you the expert advice you need. Our trusted team has grown to more than 15 knowledgeable staff and trades people that are carefully chosen based on our core values. Uphold honesty and integrity above all else, Be Generous and help others in need, Commitment to excellence in everything we do, Communication that builds relationship and pursue personal growth and learning

Enjoy peace of mind with a lifetime warranty on our workmanship, plus a 5-year complete system warranty on all components. We also offer the full manufacturer’s warranty for solar modules, inverters and batteries

At Ozora Energy, we have the knowledge and expertise to make sure your solar solution is a perfect fit for your needs, each of our systems are designed by our clean energy accredited designers and installed by our in house accredited solar and battery technicians

Our tailored solar solutions ensure the right system for every situation, including the option of additional battery storage allowing you to make the most of your energy investment. Ozora Energy will also provide system monitoring via our energy management service.

Ozora Energy have a reputation for precision workmanship and exceptional customer service. So, you’ll be glad to know we’re just as trustworthy and reliable at installing your solar and battery system with high quality workmanship that comes with a lifetime warranty.

Reviewers report paying: $4,799 - $15,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Ozora Energy Reviews (56)

Show Most Recent reviews from All time  across Australia

Average Scores

4.9/5

Value for money

5.0/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 46
  • 4 star 10
  • 3 star 0
  • 2 star 0
  • 1 star 0

Ozora solar system installed

Ozora provided a quote within 24 hours and were ready to install the 6.6kw system within days. Customer service was prompt and all staff friendly and helpful. Install looks neat and they left no mess behind. The phone App is easy to use and tracks KW production plus more. I would definitely recommend Ozora for anyone looking to go solar and reduce their bills.
Wade
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Excellent product and service

After comparing several different quotes, we chose Ozora for the knowledge, expertise and straight forward information supplied by Mitch, as well as the price. All our questions were answered straight away and quotes were detailed and comprehensive. We were also under no pressure and Mitch was always polite and professional. Installation was completed within 7 days of paying the deposit.
Mitch was also the installer of the system and he and another technician did an exceptional job, with panels fitted on the roofs of both the house and entertainment area. All work was completed neatly and efficiently in 2 days and the guys worked overtime to ensure the job was done thoroughly and the system up and running. Mitch also gave us some inservice concerning the battery and the app that is to keep track of the system.
Ozora helped organise grid connection and Mitch and Matt also answered any of our queries, promptly and efficiently.
We highly recommend Ozora.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Professional, Competitive, Diligent

Matt was easy to talk through about our needs and was flexible to specific requests. I requested horizontal installation of panels post quote due to aesthetics and function; Ozora was happy to oblige for no additional cost. Damon made an effort to keep us informed through installation and Chris kept motoring through some building difficulty and poor weather to get the job done. Thanks Team Ozora.
Inverter rating: 4/5
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Elite service - very prompt on installation and helpful with any questions

Elite service - very prompt on installation and helpful with any questions
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Original Review on 13-09-2023:

Professional company

From the initial quote to the final installation the service provided met all my expectations, folowup queries were immediately dealt with.Great customer service and would be happy to deal with them again. The grid connection was within one week. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Michael: "Are you happy with the performance of your system so far?"

So far the system seems to working as well as expected.thanks.
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Original Review on 13-08-2023:

Solar panels installation

We decided to go ahead only with solar panels and Matt was very good to deal and happy to answer all my questions. All the installers were polite, tidy & punctual and they kept us informed at all times Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

10 months later we asked Cathie: "Are you happy with the performance of your system so far?"

Yes pretty well.
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Good installer of home battery system and follow up

Sales and quoting process was clear and transparent. What was recommended was what i needed. Install was quick and professional with good follow up.
Inverter rating: 4/5
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Friendly and professional from start to finish

Sales were easy to understand.
Installer's were friendly, polite, tidy and punctual.
Customer service was easy to follow
Panel rating: 5/5
Inverter rating: 5/5
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Could not have asked for better service

All aspects from the first online query to completed installation could not have gone better. The team provided advice based on our current need and not on what they wanted to sell. Not pushy, very helpful and responded to my questions and requirements in an understanding and professional manner.

Installed earlier than I thought may be the case which was perfect given the recent heat. Chris and his team mate (sorry for not remembering your name) were excellent to work with during installation.

I have the worst roof tiles ever conceived which made things more difficult, but they were so careful and completed a brilliant install. Well done lad's.

explained the system and app clearly when completed and took away all the rubbish when they left.

The quality of the customer service, installation and standard of work is of the highest order. We could not ask for more.
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Helpful, informative and delivered as promised.

The sales staff, planners and installers were all punctual, polite, informative, and delivered as promised.
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Delivered as promised

On time, installation quality of a high standard ( I am a trades person so I should know), cheerful and helpful installers.
From what I can tell so far, I am optimistic that after sales service is likely to be good.
Hard to comment on value for money in a diverse and competitive market, so I'm not sure, but I think it is reasonable for a company with good backup. Price was not the only issue by which I chose this company.
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Service beyond expectation!

We had spoken with a number of solar providers and always thought it was too hard and the ROI just wasn't there. Then we spoke to Ozora - and they took over the whole process- streamlined from quote to fully functional- You wouldn't even know there were panels on our roof the way they have been placed- so it's not the eyesore that is often associated with panels all over your roof. The guys on site were always on time and polite and took the time to explain what was happening, and another plus there was no "tradie" mess left behind when they had completed the work- they took all the rubbish away and left the space as it was when they arrived. Had we known the process could be this simple we would have made the move to Ozora and solar much earlier!
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Fantastic and professional quote and installation.

Matt and the team at Ozora have been absolutely fantastic to work with. I highly recommend them. They have been great at helping my partner and I find the best and most affordable solar/battery option tailored to us and our home.
Matt was very supportive and explained everything thoroughly, making sure the solar met our personal needs. Turn around was timely and professional from beginning to end. We are stoked with our new solar system. Big thanks to Matt and the team!
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Configuration of panels perfect. Installer was great.

Configuration of panels on my roof was tricky due to spacing. They were the only one to get all panels on northern aspect neatly.

Installers stayed late to make up for last time due to weather and being down one person than normal. Installer did a good job with refactoring sub board for optimal circuit usage in tight space.

System has worked flawlessly sine install a week or so ago.
Inverter rating: 1/5
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Great Install

Matt Nunn was great to deal with, excellent communication. The installation team was friendly, respectful and professional. They seems to take pride in their work to make sure I'd be happy with the install. Overall they did a great job with a very neat and tidy install. The little things we very good too, like making sure they cleaned up properly after their work!

I have no hesitation in recommending them.
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The Pate house - Mildura

Matt in the office was my first point of call, who was very professional at every level. Never missed a time or deadline. All paperwork was on time and correct.

Communications from Reg in regards to the install was super, kept me up to speed at every step of this.

James and Reg were great on the job, did a super job and were fussy just like me when it comes to neatness.

Can’t recommend this company enough. “If you want a top job then employ a top company.”
Panel rating: 5/5
Inverter rating: 5/5
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All round platinum experience

Dealt with solar expert Matthew for our solar and battery installation. Matt and his supporting team were very professional, informative and kept the a great level of communication up throughout the process. Matts electrical knowledge and personal nature, helped me understand the ins and outs of the solar system. Would highly recommend using Matt and his team for a Reliable and professional service.
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Professional every step of the way!

Matt Nunn was brilliant throughout the whole process. Happy to answer all of my annoying questions, RE-quote my many requests for system alterations and gave us excellent pricing. The install was organised super fast & Chris, Nick & the install team were friendly, punctual, tidy & a pleasure to deal with. They did an outstanding job. They even put our inverter in our shaded garage as a late request. I highly recommend Platinum Electricians for your solar system!
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Professional Customer Service

Matthew Nunn looked after us form the first point of contact. He answered our questions and provided a thorough quote. The price was competitive. Unlike other pushy companies, dealing with Platinum Solar was easy. Once the date was booked, we paid the deposit & the team arrived on time on the day. A reliable and honest provider. Happy to recommend!
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Exceptional service and process

Matt Nunn came out to give us a quote. He was very informative and explained everything to us. He gave us options with or without a battery and at no stage did we feel pressured into purchasing anything.
Matt was 100% honest with us and his quote was sent to us when he said it would (and came in cheaper than our other quotes for the same product)
Our system was installed when they said it would be installed and the installation team lead by Mitch were all very respectful and made sure everything was clean and tidy when completed. I could not fault the whole process in any way.
Panel rating: 5/5
Inverter rating: 5/5
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Quality installation, friendly staff.

Matt from Platinum contacted me promptly after signing up to get my quotes and was exceptionally friendly and helpful with figuring out what I wanted from my system and accommodating my choice of panels and the best overall system size to fit my roof. The quote process was fast and easy and we chose Platinum over the others based on the quality and attention to detail they were offering.

The day of installation the guys were right on time and lead installer Mitch went through with me what was going to happen and to take any requests I had. The initial panels I requested weren't available on the day but they did have the same model in a slightly lower rated wattage, but to compensate they offered to spend some time rearranging the layout on my roof so they could fit an extra panel to make up the shortfall. Both Matt and Mitch were very accommodating to help make me reassured with what was happening.

The installers did a great job, with neat and tidy cable work, and left things nice and clean afterwards. Overall I am very happy I chose Platinum Electricians for my solar installation.
Panel rating: 5/5
Inverter rating: 5/5
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Quote and installation of solar panels

Some feedback on the installers
Turned up on time.
Very receptive happy to answer any question.
Unbelievably all completed in one day.
If you can pass on my thanks to your team, we should acknowledge excellent customer service, this also includes yourself.
Kind regards
Steve
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Fantastic job!

Highly recommend the team at Platinum. Matt explained everything in great detail and answered any questions I had. The installation team was on time and tidy. Couldn’t be happier with my solar system.
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Terrific Service and Communication. Very Professional installation.

Fantastic service and installation
Matt was very quick to contact us, visit us, explain everything in detail and provide a VERY competitive quote. We accepted, and Platinum's admin staff quickly arranged an installation date. They kept us well informed through the whole process, and Matt replied promptly to the many questions I sent him in the lead up to our installation date.
They removed our old system and installed the new system in a very professional manner. They did an exceptionally neat job of installation - both inside and outside the roof space. Mitch (the lead installer) was brilliant to work with, and he explained everything, and where there were decisions to make regarding the best placement of panels, he talked that through with me. Both Mitch and Matt went out of their way to make sure I was happy with the installation - Huge thankyou for that. The rest of the installation team were also excellent workers and always friendly and courteous. I can VERY highly recommend Platinum Electricians for Solar Installations.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic Installer

To Platinum Electricians,

From the first consult with Matt I had no doubt and full trust for Matt and his Platinum Electricians Teams to install my solar panels. Matt was fantasic, pleasant and explained all my concerns and answered all my queries in the most professional manner and without hesitation. My installation was completed by Mitchell within 2 days by professionals to a very high standard and when upon completion everything was explained, and how the operation to the inverter functions.

I would like to thank Matt, Mitchell, and his team from Platinum Electricians and would truly recommend this company to anyone looking for Solar.

Thanks again,
Luigi Impala
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Made it all easy

The team made everything easy; they arrived on time - quote was clear and easy to understand and price was very competitive.
Highly recommend
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Great customer service

The team at platinum exceeded our expectations with our solar install, the whole process was seamless and very well priced. We are very happy with the end result!
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Very professional and customer focussed

A representative came to the property and talked through my expectations and answered all of my questions which was also well supported in the quote. They were very clear about the installation process and the design etc.
The installers where on time and very polite and tidy. There was a bit of an issue identified due to the age of my house. However a swift resolution and alternative plan was agreed. The installers and the sales rep worked through the situation and the work was completed within the time advised. The installers also went through the set up and app.
Platinum Electrical organised everything including the grid connection after the install.

Apart from the overcast weather all is operating as expected.

Very pleased with the whole process and definitely recommend Platinum Electrical. Very professional operators.
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Great company

Matt and the boys from platinum were amazing, Unfortunately due to the weather we're unable to complete the install in one day but Kept me informed throughout the whole process and came back to finish the job in a reasonable time. The boys on-site were very polite and professional and took me through the process of how to download and use the app to monitor my solar. And while this was all going on the lady back in the office was taking care of the paperwork for my engery provider. So I literally didn't have to do a thing. It was all taken care of for me. They even did a couple of other jobs for me while they were here.
Thanks again
Would highly recommend them.
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Great company to deal with

The sales quoting was very efficient and the installation staff were fantastic.
Highly recommended.
Special note that this company does not try and also sell monitoring software like others do!
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Great salesperson followed by quality installation

I requested an on site visit as part of my solar quote process, and the Platinum salesman was on time to within a minute of the agreed time. Matt was personable, knowledgeable and able to tailor his pitch at varying technical levels to reduce tech anxiety. He was able to adjust the quote and also gave options regarding brands, which was reassuring. All liaising with energy suppliers was taken care of and they were able to explain the new rules regarding solar feed in restrictions simply.

The install team was on time, tidy and the work was carried out by inhouse installers to a high standard. Mitch took personal responsibility and followed up the minor glitches setting up the app and answering operating questions.

I couldn't be any happier with the process
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Platinum installation

Matt Nunn was the first (very quick) to respond after I got the 3 recommendations from SolarQuotes. He was quick to answer all my questions and to give me 2 quotes for a 6.6 Kw and 10 Kw systems on request. When he came for an on-site inspection he gave me good information that helped me decide which system to get. The installation date was as planned. They organised the grid connection promptly. Mitchell Riley and his team were great in the installation and very prompt to answer follow up questions regarding the inverter app on the day of meter upgrade. Matthew and Tania, admin staff were excellent too and made me feel like I am a platinum client! I am very happy to recommend Platinum Electricians Hindmarsh to my family and friends.
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Fantastic service by Matt

Fantastic customer support from Matt, first fix has been completed and the service and communication has been fantastic!
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My investment to solar!!!

Young Matt answered all my questions relating to the solar package which I agreed too plus on the installation and was quite polite in manner! The crew conducted them else’s well and answered any questions I had on the day and concluded within two days.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Installation of Solar Panels and Battery

We were very pleased with Platinum Electricians Hindmarsh. They were great with explaining everything before we decided to go with them. Got all information through email same day. Compared to all other Solar systems we got quoted they were the best priced for what we wanted. The installation was awesome the two young guys that came out did a really great job and always answered any questions that we had. They explained everything that they were doing and were very efficient on doing there job. Would gladly recommend them. The customer service we received was extremely good and even after we had our installation you can phone and they respond really quickly. We are very happy to have picked them
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I couldn’t of asked for a better install!

The team at Platinum Electricians Hindmarsh were fantastic to work with and I would highly recommend them to both family and friends.
It started with a site visit from Matt who gave me all the information I needed to choose between several different panel and inverter brands.
On installation day Caleb and the boys arrived on time, they were polite and did a fantastic job.
I couldn’t of asked for a better team to install my system.
Panel rating: 5/5
Inverter rating: 5/5
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On time, on budget and first class from start to finish

Platinum Electricians were fantastic to deal with from the first contact. Matthew organised an onsite inspection promptly, which he attended (and was to the second on time).Quoting procedure was quick, clean and easy. There was no sales pitch to buy a battery I didn't want (or need). Platinum's team designed a system and layout to fit our roof space and deliver what was required, with the option to piggyback in a battery and car charger at a later point if desired. I organised half a dozen quotes before proceeding , Platinum was neither the cheapest nor the dearest in flat dollar terms. In real dollar terms I believe Platinum to be exceptional value as the process was incident free, prompt and installation was precise. They have used high quality components and their installation team lead by Mitchell were fantastic. Keeping in line with the whole process the install team were punctual, polite , hardworking and delivered quality workmanship that they took great pride in. Other than the solar panels and the inverter they did not even leave foot prints you could see! When the job was completed our property was exactly as it was before they arrived. Given it was cold and sleety rain for a fair part of the second day it could have been very easy to duck off early and perhaps take a few short cuts but the installation team stayed well after standard finishing times to ensure the job was completed in the quoted time frames and that everything was spotless for which we are very appreciative. Well done Platinum.
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Solar system upgrade

The quotation came in very promptly,
The installer was very punctual, tidy, and pleasant to deal with.
Overall it was an excellent process, despite one solar panel broken in transit somewhere and causing some delays.
Inverter rating: 5/5
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Fantastic installation

Fantastic installation on both Panels and Battery, Matt was so helpful and easy to deal with, certainly will get Platinum Electrical for further Electrical work, The Team are very helpful and knowledgeable with current solar trends.
Platinum Electrical remained competitive with both Panels Battery and installation, Well done guys
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Switched on Installers

We were quickly contacted by three companies to provide quotes but Platinum promptly arranged a time to come visit our home, assess the site and sit down and ask and answer all the relevant questions to get to know our current solar requirements and those we anticipate in the future.
Within days of accepting their quote they were on site and installing the panels, inverters and battery.
Installers were always on time, knowledgeable, polite and kept us informed throughout the process even in the searing heat on a hot tin roof.
Grid connection was arranged by them via our electricity provider but is still ongoing, through no fault of Platinum, as there has been an extended wait time for SA Power Networks to attend the property.
Next week we'll flick the switch and be on our way to no/low bills and always on power.
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Very responsive, on time, explained, followed up

The quote process was excellent. Matt arrived on time, came out to the house, listened (we had an existing system), and tailored the solution.

They replaced my existing PV system and inverter at no cost, and they guaranteed the materials will be recycled as much as possible.

Platinum themselves do the work, and they pride themselves on that.

Very polite, professional. Provided advice on covers.

There was great follow-up customer service. I had queries about the reading on the app etc.

The guys left the place in a cleaner state that it was. It was nice to hear the chat and banter as they seemed to enjoy their work.
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Efficient installers

Could not fault from initial contact in obtaining quote to installation, prompt, excellent customer service and help with the paperwork along the way. Great installers, very polite and tidy with their work. Very happy overall.
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Smart, quiet, efficient

The quote process was same day (!) and genuinely informative and paced at a techno level that was ok for me. Clearly he could have gone geek or simpler if he wanted. Good explanation of how things work that allowed the right product to emerge naturally. The office was a pleasure to call and they were totally on top of the process. The boss was always available and never rushed. The young men who did the installation were a pleasure to have around: smart, quiet, efficient and worked steadily over two days. And they handled a difficult neighbour with great diplomacy, beyond expectation. A neat job nicely positioned, and a thorough cleanup that showed no hint they had even been there.
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Great Service

Matt was quick to respond, turned up on time and had a quote tailored to what we had discussed to me very quickly. The installers were equally punctual and great to deal with.
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Great service & results

The process was smooth and fast from beginning to end. The communication was very quick and clear. Any questions I had were answered promptly. The installation was fast and the workers were conscious of my sleeping children. The explanation of how it works and to use the app was great. I would recommend to family and friends. It looks phenomenal.
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Solar system purchase and installation

The whole process was a great experience, from the initial enquiry, purchase of the system, then installation. All those involved were knowledgeable, courteous, friendly and efficient. Any questions I had were fully explained, the organizing of the installation was efficient and the installation itself professional and tidy. I would certainly recommend Platinum Electricians.
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Very fast and efficient installation

From start till finish, the process took less than a month.

The installation went smoothly and was completed in a day.

Job well done.
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Exceptional service and quality workmanship

I highly recommend Platinum Electricians Hindmarsh for installation of solar and all electrical needs. I’m an extremely demanding and fastidious customer and my expectations were met in full….the Hindmarsh Team care.

From quote, though install and connection, an absolute seamless process. The support and communication was exceptional.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic service

Matt and the team were fantastic from start to finish. Always super responsive and took care of everything along the way. Was able to get ours done quickly to take advantage of as much of the summer as possible.
Panel rating: 5/5
Inverter rating: 5/5
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Easy and Efficient Solar Installation

Fantastic experience dealing with Matt Nunn from Platinum Electricians.

He came to the house promptly after being contacted to provide a quote. The quote was emailed that night and an install date provided in line with my date request. Once I had paid the deposit it was all confirmed.

The installers were on time, worked quickly, left the place clean and tidy and by the end of the day our system was up and going. A couple of our roof tiles were cracked in the process due to being old and brittle and the boys sourced some and replaced and even left us with a few spare! All within install day!

Matt emailed that night to follow up and provided us with photos of the installation and organised the grid connection with our energy provider so we didn't have to.

Easy, quick and hassle free
We are looking forward to seeing our energy savings!
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