Our Power Solar

Our Power Solar Reviews

4.9

Based on 24 ratings

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Our Power Solar is a Solar Power Installation business based in Forster NSW. Here are their reviews as submitted by visitors to SolarQuotes

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Our Power Solar Reviews (24)

Show Most Recent reviews from All time

Average Scores

4.9/5

Value for money

4.9/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 19
  • 4 star 5
  • 3 star 0
  • 2 star 0
  • 1 star 0

Solar installation

Mitch and his team were absolutely fabulous.
Polite, on time and just got on with the work.
If your looking for a professional team that has it all… then look no further than:
Our Solar Power.
Panel rating: 5/5
Inverter rating: 5/5
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Awesome local business

I originally requested quotes through SolarQuotes and my request was sent to 3 x installers with in the area. Mitch Haywood from Our Power Solar rang within a few ours of my enquiry. We waited weeks for the others. Mitch listened, suggested options, quoted. Then I changed my mind about what I wanted and he listened, suggested options and quoted again without fuss.
I could have got a cheaper system elsewhere but I was confident after talking to Mitch I was getting what I wanted rather than what someone was trying to sell me based on price.
Installation was carried out during our house build without any problems. We have been in our new home for 6 weeks now and we are extremely happy with the choice we made going with Our Power Solar. Thanks Mitch.
No hesitation recommending your business.
Panel rating: 5/5
Inverter rating: 5/5
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Find a honest knowledgeable local installer

This was my second solar instillation and I am feeling optimistic about the purchase. The actual installation took place today and went very well especially taking into account the current difficulties of obtaining supplies. Mitch and his team were efficient and took the time and care to do the instillation in an efficient way arriving early and coping with some last minute supply problems that were beyond their control. The resolutions that were proposed were well considered and give me a feeling of optimism. I would highly recommend selecting this competent business.

Supplier Reply:

Thanks Grahame.

We appreciate your understanding with the supply issue.
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Job well done

I highly recommend Mitch Haywood and Our Power Solar. After deciding to install solar power to our home in Seal Rocks we were bombarded with calls, texts and emails from operators touting for business and relying on inaccurate google earth imagery to design a plan. It all got pretty confusing until i spoke to Mitch who cut through all the jargon, and came out to personally inspect our roof and location before finalsing on a system and a quote. No BS, no fuss, and a problem free install. Happy with the result.
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Good to deal with

All went very smoothly. Helpful advice and willingness to consult.
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Original Review on 17-05-2021:

Local provider with quality service

We received several quotes but decided to go with Our Solar Power because we felt Mitch provided the most honest and transparent answers to our questions as well as being a local provider we could call on as the need arose. His was not the cheapest quote but he guided us through the myriad of options patiently and helped us come up with a mid/high range combo we were happy with. Installation occurred on time and the guys were polite and efficient. We are still waiting for AGL permission to flick the switch so we can't comment on how the system works as yet. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Lia: "Are you happy with the performance of your system so far?"

The system has exceeded expectations. The plan we are using with our electricity provider appears to be optimising our ability to reduce our carbon footprint at the same time it is reducing our overall power costs.
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Professional service

Very professional from quotation to completion. Approachable and knowledgeable with any queries. Would highly recommend this service.
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A Painless Solar Panel Install

In Quoting process information given easy to comprehend also had components of panels to show what they look like which made it easier to understand and know what will be on your roof.
Installation ran like clockwork all safety issues covered ie height licences for all panel installers including use of a new fail safe guardrail (safety a big issue for us). Never an issue with times always punctual and site left very tidy.
Customer service was great all connections to grid including installing app on my phone to monitor usage.
Would most certainly recommend this Company to anyone who requires a painless introduction to Solar Panels for great customer service, information and installation.

Supplier Reply:

Thanks Nicky,

It was our pleasure.

We look forward to hearing about your savings. Your Catch Power Solar diverter will definitely help maximising your self consumption and increase your savings.

Is is great working with clients who appreciate quality.

The black rail to match the panel frames looks amazing also.

Cheers
Mitch
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Excellent installer

Mitch and his team were extremely prompt and hard working. Mitch took the time to explain options and once we decided on a system, he quickly filled the application, ordered the materials and got the job done. Very happy with the communication, professionalism and work performed.

Supplier Reply:

Thanks Daniel. We look forward to hearing about your savings.
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Excellent Service

Mitch the owner from Our Solar Power was extremely helpful in personally attending our site to ask us many question to understand our needs and expectation from a solar installation. He provided a number of alternative for us to consider in his quotation. We selected 13.2 Kw REC Solar N-Peak panels with 25 year warranty and a Fronius Symo 10.0-3-M · 10000 W 3 phase inverter with 10 year warranty. The installation went smoothly without any problems and 2 days of site installation the system was switched on. A professional and efficient provider.
Inverter rating: 5/5

Supplier Reply:

Thanks for your in depth review Ian. It was a pleasure working at your property.

Choosing quality products ensures your investment will last 20+ years, saving you money and keeping cheap panels out of landfill.

We are looking forward to hearing about your savings.
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Original Review on 18-10-2020:

Successful installation

Mitch Haywood (who owns "Our Power Solar") was very thorough, and even offered to replace broken tiles if we supplied the tiles. It took two days to do the installation, and after one or two early problems he got it working. He also installed an app ("iSolarCloud") which monitors output to grid and to the house. I have yet to fully evaluate the system as I need a few months usage. It was installed on 9th October, so it's early days. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked David: "Are you happy with the performance of your system so far?"

The system is good, particularly the ability to monitor output via my phone. Only disappointment is the price I am getting from the electricity supply company (Powershop). this is 7 cents per kW.h. I have written to them about this, but they will not increase it. The downside of switching to another company (such as AGL) is that they invest in gas and/or coal, whereas Powershop invests in hydropower.

One dat I might get a battery.
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Well worth the money

So glad we picked Our Power Solar to install our solar system. Mitch and his team answered all our questions and made sure due to our age that we understood. They were polite, tidy and punctual. We should save far more money than we outlayed.

Supplier Reply:

Thanks Carol.

It was our pleasure to install your solar system.

We look forward to hearing about your savings.
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Best Solar Service and quality system

Mitch and his team were excellent. Mitch went through everything with us going over our site and explaining why and where we should put our panels. Everyone else we spoke to was more then happy to quote site unseen. Which was one of the first things you said never never go with someone who doesn't visit your site. Mitch checked our site and once he did he said the panels could not go on the north or West as we were recommended but everyone else. We have too many trees shading those areas. We went with east which has no shade until afternoon. After install Mitch was able to show us we are actually still generating sun power on our East facing Panels even at 3pm where as our western side was already in full shade. If we went with the cheaper mob who did not come out to our site we would have wasted our money as our solar panels would have only had a couple of hours sun.

Mitch also explained what we needed to do next once install was completed to get our provider to setup our grid connection and how best to take advantage of our solar power once connected to the grid.

We highly recommend Mitch and his team helpful, clean, on time and he knows what he is doing.

Greg.
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Very happy with Our Power Solar

Mitch installed for me a 6.6kW solar system. Apart from a well installed system, he was always on time and kept me up to date on all communications. I would not hesitate to recommend him
Inverter rating: 5/5
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Easy and efficient installation

Mitch was very easy to deal with. He explained everything in terms I could understand and was punctual. Nothing was too much trouble and the install was completed in a timely manner.
Panel rating: 5/5
Inverter rating: 5/5
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Great Job

The quote was punctual and Mitch answered all question put to him
The installation went smoothly without any problems
They did all the paper work no problems with there customer services
I would not hesitate to recommend our power solar all in all a very good experience regards Anthony Warren
Panel rating: 5/5
Inverter rating: 5/5
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Prompt and courteous

The team were all very polite and came when they said they would. They did the job quickly and cleaned up after themselves. Job looks great and I'm very happy with it. The quote came promptly online and was easy to navigate with stacks of information. Thanks
Inverter rating: 5/5
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Easy process, Professional Service and Prompt Installation

The whole process from requesting a quote to installation was exceptionally easy. Mitch obviously knows his products very well and was more than happy spending time answering questions and explaining things for us.

We received a very detailed quote offering a range of systems depending on our budget, once we selected our system and paid our deposit, installation was arranged very quickly.

We were given detailed instructions on how to use our system and also the relevant app on our phones or computer.

Also making the process easier for us, Mitch arranged for the relevant grants to be paid as well as lodged the relevant paperwork with our energy provider to start that process.

From beginning to end this was super easy and stress free. We would HIGHLY recommend Our Power Solar!

Supplier Reply:

Thanks Bianca. We are looking forward to hearing about your savings.
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Great installer

The solar installation process from quote,through to completion of job was a very satisfying experience.Mitch was professional and communication was faultless.Would highly recommended him to future customers.

Supplier Reply:

Thanks Steve. Our pleasure.
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Solar installation

Mitchell Heywood is one of the most helpful people we have come across.
We had a never ending list of questions which he dealt with and answered in a patient and professional manner.
He quoted many scenarios for us so that we could make the right decision for us.
All parts of the installation process were handled in an experienced way that instilled confidence, any problem being addressed and solved.
Customer service second to none, we would have no hesitation in recommending his business. We are delighted that we were able to use a small local business.

Supplier Reply:

Thank you Susan. It was our pleasure.
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Prompt and genuine installer

Sales/quoting process was swift and very informative. Mitch and his installation team were very punctual - arriving exactly at the time they said they would. They were very informative giving regular updates on progress of installation. Extremely tidy no mess they even blew all the leaves off my roof at the conclusion of the installation. Mitch completed all the paperwork for my energy retailer and wholesaler to complete my installation including organising for my Smart meter to be installed.
Panel rating: 5/5
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Great service from a very knowledgeable and competent installer

The quotation process was very comprehensive, and I felt very comfortable and reassured with the competence of Our Power Solar.

Installation was very professional and trouble free. No mess, no fuss, and very punctual.

After sales service was very helpful as they organized the grid connection after the install.
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Very happy customer

Mitch from Our Power Solar communicated throughout the process. We were kept up to date with what was happening without being overwhelmed.
Mitch answered all our questions (no matter how trivial) and was very professional.
Mitch knows the products and helped us compare options, and continues to be happy to answer any queries we have after instillation.
No hard sales tactics which is so nice!!
Loved the interactive quote.
Smaller LOCAL business, so you in contact with the same person throughout the whole process.
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