Origin Energy Reviews
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About
Origin Energy’s customer support number for solar installations is 1300 791 468.
As of the end of 2024, Origin Energy no longer sells residential solar. At the moment, they're still installing systems they've already sold, but these should be completed by March 2025. Reviews of their systems will remain on this page. If you’ve had a system installed by Origin and want to leave a review, please feel free.
Origin Energy is Australia’s largest electricity retailer. Here’s their share of the electricity retail market, along with their two largest competitors:
- Origin Energy 26%
- AGL 24%
- Energy Australia 15%
With over one-quarter of the market, around 7 million Australians have Origin as their electricity retailer.
Because Origin generates and retails electricity, they’re sometimes called a gentailer. They outright own nine power stations and share ownership of a couple more. One is a large coal power station while most of the rest run off natural gas.
Currently, their only renewable power station is the partly owned Ballarat Solar Park. This was built in 2009 and is 600kW, which is puny by today’s standards. Many large businesses now have more than this capacity on their roofs.
No Longer Installing Solar
Origin used to sell residential solar but no longer does so. They expect the installation of already sold systems to be completed by March 2025.
Although moving out of residential solar, they are still responsible for providing warranty support and meeting their obligations under Australian consumer law for systems they have installed. If you need to contact them, their solar support number is:
- Origin solar support: 1300 791 468 (Monday-Friday, 8am to 6pm AEDT)
Net Zero Emissions By 2050
Despite currently owning fossil fuel power stations, Origin still intends to reach zero net greenhouse gas emissions – across their entire organization – by 2050. They intend to do this in three main ways:
- Close down their fossil fuel power stations and build solar and wind generation plus energy storage.
- Help Australian homes and businesses decarbonize by installing rooftop solar and batteries and by replacing gas appliances.
- Capture and sequester greenhouse gases equal to any remaining emissions.
An Important Acquisition
Origin Energy has acquired a number of companies over the years. As far as SolarQuotes is concerned, the most important of these acquisitions was on December 1st, 2024, when Origin purchased SolarQuotes.
We will be part of step 2 in their plan to reach zero net emissions by 2050 – cutting emissions by helping Australians install solar and batteries and get off gas.
While we are under new ownership, at SolarQuotes we’ll continue to do what we’ve always done — provide quotes from installers we know do high-quality work due to our thorough vetting process while also continuing to provide independent advice on solar, batteries, and home electrification.
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Origin Energy Reviews (555)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 50
- 4 star 314
- 3 star 136
- 2 star 37
- 1 star 18
26 November 2024
19 October 2024
Origin has a deal too good to refuse
Price really good on LG chem, sadly they renegged on selling me 2 batteries as suddenly they were ‘sold out’ when in fact it was already quoted and in process.Battery rating: 5/5
14 August 2024
Original Review on 03-10-2023:
Origin: unbeatable deal at the time
Competitive price to begin with. Good package with some flexibility. Four years genuinely interest-free loan. 20 cents/kWh feed-in tariff and other rates fixed for two years. Hard to beat that.11 months later we asked Tams: "Are you happy with the performance of your system so far?"
The system has performed matching the expectations. No dramas, nothing notable within the first year of service.08 July 2024
Great installer ,polite, informative,also best price
Every thing went well only problem so getting them to send me a paper invoice, I had to ring them for that it was 1 hour on hold, ( couldn't get a reply by email 3 emailsInverter rating: 5/5
13 May 2024
I will never deal with Origin for anything again
13 years ago I paid Origin $10,000 to supply and install a 3.5 Kw system (14 Panels) with a 20 year guarantee on the panels. About 3-4 years later they contacted me to arrange for a different electrician to re wire all the panels because the original work was "wired incorrectly" and had to be re-done. After this the solar output increased significantly but there was no compensation for the "Lost" output. Late in March this year I noticed on the power bill that the solar output had reduced then stopped from December. The Inverter had an error message. I rang Origin to speak to the Solar department to see what the error message meant. I was told that at 13 years it was out of warranty anyway and there was no longer anyone who could interpret the error code and that they no longer have a solar department.The last part I believe because it looks like they have never known what they are doing.Panel rating: 2/5
Inverter rating: 2/5
03 November 2023
Worst service ever
Bought this three years ago but still trying to get it fixed. does not gererate any electiicity. waste of my time and efforts. suggest everyone dont but it.buy cheap one and it would last you more that the telephone call I made.
Panel rating: 1/5
Inverter rating: 1/5
10 October 2023
Never installed the system, terrible customer experience
After reviewing the options, the original interest free option and reasonable pricing was attractive. However, after signing up the wheels fell off completely.Now more than 3 months on, I still don’t have a solution for the panels on my roof, a quote that I can buy off, and the complete lack of customer service has left me frustrated.
I have had two site visits, multiple changes to the technology, and the proposed system has shrunk from 10.x to 6.x Kw system.
I have been bounced between multiple sales people and I have now reached the point where I’ve been frustrated out of their process.
Their presales process is great, their post sales service is horrible. I wish I could comment on the quality of their systems, however it appears that getting them installed is just too hard.
30 September 2023
Very satisfied customer
Very professional install - finished in 5 hours for an 11KW system. Very clean job. Only issue is how long it took between placing the order to install - but that was due to shortage of solar panels In Australia.Now awaiting the final inspection for it to be turned on - excited.
Also this is on an interest free three year plan which is a major plus.
26 August 2023
12 July 2023
Georges review
Punctual, well prepared clear concise instructions.Grid connection took a few weeks but was flexible.
12 June 2023
Not the best.
Hard to explain. We are still waiting o be connected, hopefully we will be connected.27 May 2023
Original Review on 29-07-2022:
Origin solar
All good, all organised by Origin solar, best deal, no worries chasing energy providers and installer and suppliers.10 months later we asked Leon: "Are you happy with the performance of your system so far?"
Yes, all good, I am just alarmed with the difference between summer and winter input of solar energy, I was getting 3 times higher inputs during summer months ???? is this the case with all solar panels? Thanks
29 July 2022
Ordered but waiting on install
The quoting process with Origin was very easy, they would very quickly send out options to look though in a nicely put together quote. The clincher for me was 0% interest on system that was priced well.I'm still waiting on the install but it's a good enough setup, Goodwe inverter, JA Panels and Tigo optimisers. Same (almost) effeciency and warranty as the european brands and an 11.36kw system. I'll update once it's installed. A family member has the same setup and it seems good. I think spending double on Fronius, Enphase more expensive panels is well in the realms of diminishing returns, but thats just my view.
All comms to Ausgrid hanfled by them, new install of smart meter will handled by them too, I can review up to the process so far but not complaints in the pre-process.
24 May 2022
Efficient and timely
Origin was the only one to do an on-site inspection and quote.Their 2 year feed-in tariff and guarantee is persuasive and competitive. Gem/RACQ was helpful and competitive on price. Sae (ipswich) likewise but $500 approx higher. The third failed to respond and may not be in business anymore. On-line reviews are awful so you might like to review their suitability.
18 April 2022
Solar Purchase
- It was a quick quote process, sales person visit the site within 2days of contact and issue the quote at the spot.- Installation works start as per commitment (i.e within 4weeks), installation team was punctual & highly professional, did a neat job.
- immediately after installation, Origin arrange the Grid connection & Meter replacement.
Happy with the overall response & progress during the works.
Panel rating: 5/5
Inverter rating: 5/5
12 April 2022
Great job
Quoting process was good . The installer arrived on time. A couple of nice guys who got on with the job. Neat and tidy. Connected to the grid.31 December 2021
All good but still waiting
Everything went well until installation. That was on 17 December. We are still waiting for connection to the grid! What could possibly justify such a slow process!Happy 2022
29 October 2021
**** service
I had my solar installed by a great installer but as far as getting it connected to the grid by origin what a **** fight they want to blame any thing they can and when you ring move you from person to person worst service I have ever seen they can come and remove my solar that I cant use anytime they like. My word to any one looking at solar don't buy origin solarPanel rating: 1/5
Inverter rating: 1/5
16 September 2021
My solar experience so far
For a $4500 system with a Goodwe inverter and JA solar panels ( 6.6 kw system) I am quite happy with the overall experience, I would like to add, l used your website to learn about solar systems, (something I had no prior knowledge about). I found it extremely simple to follow, very informative and help me make wise choices I would like to personally thank you for this!All the best Chris
31 July 2021
Original Review on 08-03-2021:
Excellent system,
Everything went smoothly through the sales process and all that was requested was available. Only thing is that Origin Energy would not install more than 29 panels (370W) on my 10KW system.On pre-installation inspection again requested if 35 panels could be fitted. I was informed that Origin have set system designs for the size inverter selected, the only way to achieve more panels is to go up in inverter size.
I could not fault the installers, they arrived at the set time and carried out there work in professional tradesmen like manner. All was left in a very clean state. Installation of the system was excellent.
The grid connection, and changing of the old meters to smart meters was organized by Origin Energy. This was carried out two weeks after solar system installation.
System has been operational since the day of installation and I'm more than pleased with it's performance so far.
The only down side to all of this was the time from signing contracts to installation. It was far beyond what Origin Energy state. I signed in late September and installation was early February, only because of a cancellation. Was informed that my installation was planed for early March.
5 months later we asked Greg: "Are you happy with the performance of your system so far?"
The system is performing to specifications. I'm very happy with the installed system, the only thing that I would have liked was several more panels installed but Origin would only install 29 for this system (35 was the number I would have liked.19 July 2021
Original Review on 16-11-2020:
Excellent Job
Very quick response and turnaround with quotes.All very competitive.
Selected Origin due to high feed-in tariff fixed for two years. I'm also an employee of Origin so I know their commitment to safe work is genuine.
Installer (AIS) Electrical - absolutely fantastic job. Very neat installation and workers very diligent with safety precautions during dangerous work at heights.
8 months later we asked Jim: "Are you happy with the performance of your system so far?"
Yes very much so. Overall 80% reduction in electric bills09 May 2021
Original Review on 07-09-2020:
Good price of system and buy back electric higher than alinta
OK I have not had installed the solar yet so need to wait till I get it8 months later we asked Sue: "Are you happy with the performance of your system so far?"
I still have not recieved any notice that it is producing power waiting for the next bill to find out26 April 2021
Inverter rating: 3/5
24 March 2021
100kw Dairy
Origin gave the best price straight up and they listened to what we wanted . We were able to negotiate a better price as our shed , electrical system and position allowed a easy installation and local tradesman .06 March 2021
Original Review on 05-07-2020:
Not installed yet
All 3 companies were punctual and pleasant to deal with.One’s quote was way too high.
One was worryingly low.
Only one was a specialist solar company, which gave them the edge over electricians who dabble in solar.
8 months later we asked Keith : "Are you happy with the performance of your system so far?"
So far, so good.
04 March 2021
Excellent installation contractor
Very easy to work with over the phone, and very clear information. As my second home solar installation in the last 4 years this was a much more pleasant and problem-free experience. The key points to the purchase was the deal that included 2 years interest free monthly payments, with 22cpkW FIT for 2 years.9.6kW Trina panels installed, with a Fronius Symo inverter (3 phase power at the house).
Inverter rating: 5/5
26 January 2021
Very slow to get their act together. Sales, installer and meter supplier all independant and not well coordinated.
Sales group ok, plenty of communication and follow-up. Cost of system offset by higher feed in tariff.Installer competent but it did take a while before work happened and it took two days.
Grid installation was slightly chaotic and required me to sort separately.
It would have been more convenient if I had one person to deal with not three.
Overall the process was ok...4/5.
Inverter rating: 4/5
24 January 2021
Origin Energy a reputable company to deal with.
Every thing from start to installation has been fantastic. The installer was safety conscious and detailed.08 January 2021
Original Review on 30-06-2020:
Excellent installer
Had contact at my home form [horan and bird/origin,] sales rep, was very good and easy to talk to explained everything, no pressure, quoted system I was interested in and the cost was ok.The installation was very good and excellent job, even in bad weather the got the job done. The workers were very polite and knew what they were doing, i would recommend this installer to anyone.
6 months later we asked Terry: "Are you happy with the performance of your system so far?"
Yes. This quarter I am in $200 in credit22 December 2020
10 months, no rebate
Install of panels: moved planned roof install and reduced by 3 panels.Quality of install: not square on the roof, having waterfall issues over the gutter line.
Quality of product: inverter shuts down in the rain
Origin new connection: took over 10 months to sign up as a new customer and get feed in tarrifs
Overall, pretty disappointed of paying top dollar for a reputable company to do a below average job.
Inverter rating: 1/5
24 October 2020
Good. Potentially very useful
Quoting was thorough. Accurate. Installation went well. Quick and efficient. Customer service. So far so good.21 October 2020
02 September 2020
Easy and transparent process
I chose Origin energy after a recommendation from a neighbour who have been elated with their energy savings after installing a solar system with Origin. I originally explored the idea of switching providers from Energy Australia who had been my retailer for more than a decade, and who I believed had been price gouging me for more than a year, and selected Origin on a large saving comparitive to actual energy consumption at two different addresses. The quoting process was clear and transparent and the installation itself seamless and professional.31 August 2020
Product and Installation Good but you have to deal with Origin and they are the worst
I went with Origin due to convenience - they weren't the cheapest or most expensive but it was easy and they had interest free.The installation and equipment are fine, no problems there and I was very happy with the guys doing the install. All went well until there was a problem with my direct debit. I phoned up to get it fixed and somehow they messed up my solar payments, I ended up in credit on my electricity and debit on solar. Customer service was useless and had no luck talking to solar people. I have screen shots of being on hold for over an hour - never got through to them. They ended up putting a default on my credit record even though it is paid. Impossible to talk to someone. I suspect it is a scam because now if I apply to another provider they reject me so I'm stuck at Origin. I use Red Energy in my business and opposite when it comes to customer service - very helpful.
I'm writing this because a friend mentioned Origin had good solar reviews.
Before considering Origin Google 'Origin energy reviews' and proceed at your own risk.
Inverter rating: 4/5
18 August 2020
Feed in tariff decided the supplier
Quick one day installation. Full support from Origin service team in organising the installation. A bit longer wait for the transfer from one provider to another, and meter upgrade.Inverter rating: 5/5
24 July 2020
20 July 2020
So far, So good.
My installation of 30 panels and the inverter occurred yesterday 20 July 20 and all went well.The installers arrived at the agreed time and introduced themselves prior to commencing work, which I found a nice gesture. The work was carried out professionally and seamlessly. One of them even replaced a couple of broken tiles not associated with the actual work site. Again, a lovely gesture. The installation team were friendly and helpful and didn't mind me asking questions throughout the installation process. Now I wait for Origin to configure my meter which should be in the next ten days or so. So far I'm very satisfied with Origin Solar but we are not over the line yet. I'll update when our system is switched on and I see the results first hand.
08 July 2020
Original Review on 06-11-2019:
Complete professionalism throughout
1) Kept me informed by email throughout each phase.2) David senior installer was knowledgeable, professional, clean and and left his work area spotless.
3) Everything was done by head office including organising the meter to be changed after filling an online form.
8 months later we asked Stewart: "Are you happy with the performance of your system so far?"
Very much so, we have only experienced two quarters since installation with no electricity bills apart from the $277 p/m repayment over 2 years and still in credit.05 May 2020
13 April 2020
Origin
Took along time to complete the installation from quote to operation, but was given a discount.07 April 2020
Very helpful from first enquiry to completed installation
Hi response as per questions1. Very helpful and informative
2. All three examples but they did break 14 roof tiles
3. I had to contact Origin for the Smart Meter to be fitted which is supposed to be within 15 days but as yet has not been done
16 March 2020
29 February 2020
Original Review on 30-06-2019:
Your site was most helpful and informativeThe quotes supplied were competitive but the FIT could not be matched
8 months later we asked Michael: "Are you happy with the performance of your system so far?"
The system has performed far beyond my expectations.The first 2 electricity bills were $61.77 and $13.15 respectively. My current bill which is 1/3 of the way through the quarter is sitting at just under $100 but this is due to the smoke from the fires as well as the rain and clouds. I expect that this bill will continue to decrease over the rest of the quarter.
Am I happy?
Given that my bill for each quarter for the last 3 years has been around $1,000 the answer is most assuredly - YES!
All I can say is stop reading this review and go and organise your own solar installation and start saving money!
10 February 2020
Expensive and disappointing after installation water leaking and roof vent missing
Lots of happenings after solar installation. first they took longer time to schedule your appointment and secondly, since they installed solar, lots of things are happening, which haven't happened before. For example, water leaking from our ceiling after installation. and missing roof vent from our roof. after bushfire, Raining has started this week but water leaking from ceiling. We called origin to fix it or where is the roof vent? they got upset and didn't fix it and said next they will charge $199 if we call them.and not responsible for any item missing.Inverter rating: 4/5
03 February 2020
Inverter rating: 1/5
28 January 2020
Pathetic service
I have signed them 2 months ago considering they are big company. I agreed to pay even extra compared to what is offered in market by only considering they are big. 2 months passed, no updates yet. Whenever I called them they said yes please wait. I confirmed the contract for approx 2 months and now it seem they will install in winter probably. First they promised a fixed price and latter they are asking extra money I have a brand new house in which I have modern fittings but still they found something to charge extra. I don’t recommend them at all !!!23 January 2020
Inverter rating: 2/5
21 January 2020
Good Service and Products and better value than solarquotes as $0 upfront
Good Service and Products and better value than solarquotes as $0 upfront13 January 2020
Ongoing will be installed soon
We wanted 3 quotes one from you and 2 we organised. One of our quotes cancelled to appointment 10 minutes before they were supposed to arrive and wanted to reschedule. We told them not to bother as we had 2 other quotes. The other 2 were great and explained everything well. It came down to $ . We went to Origin Solar. We are still working through the installation. Delays over Xmas, which is understandable. They have arranged the connection to Endeavour energy and will arrange the new meter. We are now waiting for installation.31 December 2019
Original Review on 30-04-2019:
Even though the installation went OK we are still waiting for meter box to be reconfigered to 3 phase before we can start producing power.8 months later we asked Arthur: "Are you happy with the performance of your system so far?"
8 months has gone by since the installation and so far there have been no problems. They are generating power up to specification. We have a net metering system therefore our usage from the grid has reduced appropriately. All up we reckon a payback period of not more than 4yrs providing system can maintain current output. For the first two years of the installation we are receiving a feed in tariff of 25c/kWhr. It then reduces to whatever we can negotiate.We considered battery storage. However we found that the investment didn't stack up so until Origin reduce cost or the Government increase rebates we will have to be satisfied with what we have.
For your info
We went with Origin outside of this website's service. We got a couple of quotes from here and they were lovely, personable and came to see the house which we appreciated.The issue we had was that we specifically ask for a financed system, and had origin as a financed backup. Both of the companies who came out to see us directed us to external, more expensive finance options which was a bit disingenuous. If we had the money up front, would definitely have gone with one of them, as the customer service was much better. Love the idea of this website, as we got bogged down trying to find a solar provider out of the 100s out there.
Cheers,
Sean