Online Air and Solar Reviews
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About
Founded in 2012, Online Air and Solar is an Australian owned solar power and heating and cooling company that continues to experience elevating customer satisfaction and growth. As a locally owned and operated business, we understand what our clients want and their service level needs. We focus on customer service and quality installations, striving to always deliver our services with integrity, honesty and sincere expert advice. Our customers are our top priority and we dedicate ourselves to understanding and satisfying their needs. We hold ourselves to a high standard and are always willing to go the extra mile.
Reviewers report paying: $3,400 - $7,150 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
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Online Air and Solar Reviews (14)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 8
- 4 star 5
- 3 star 1
- 2 star 0
- 1 star 0
20 November 2024
01 August 2024
Very happy
Resh was great to work with, he didn’t over sell, was straightforward and knowledgeable. Their pre install inspection by an actual installer was a great help. Installation itself was painless. System is working great. It’s producing above expectations considering the recent weather.Panel rating: 5/5
Inverter rating: 5/5
27 June 2024
Timely Install with great after service.
I seek Online Air Solar help to install a 6.6 kw system - String inverter with power optimisers.Sales Process, application and Pre-installation was very smooth, and done in a very short timeline (e.g. installation was able to be booked on the same day we received approach from Solar VIC for installation date the week after)
Installation team was punctual with employee of online air & solar (no subbies), and done cleanly.
Post Install, i noticed a scratch in one of the panel, and contacted online air solar for assistance. The panel was promptly replaced without hassle.
Inverter rating: 5/5
02 April 2024
Efficient and good value
There was a glitch with the quote but, ultimately, the company absorbed the cost associated with an error in one of the quotes provided. The team showed up when they said they would, kept me informed when the power was going off and operated professionally.17 March 2024
Enphase battery install
Was an Enphase battery system, not solar. Can you please change your form to have battery as a survey option?Battery rating: 5/5
14 March 2024
Very happy with our solar
Our system is working well and was installed quickly and in the time frame promised. The workers were punctual, were pleasant on site and cleaned up well. The lead installer took us through downloading the app and explained how the inverter worked. So far so good.Our only criticism was the time it took for the office to follow through to organise the grid connection. Install was on 22/1. The compliance inspection did not occur until 5/2 (the day after we had telephoned to ask when it would happen). The grid connection did not happen until 22/2 (again, the day after we telephoned to inquire).
However, it is all working well, generating electricity just as it should, and we certainly feel we could contact them easily if we needed any assistance. We'd recommend them, with encouragement to stay on the case until the grid connection is done.
Inverter rating: 5/5
02 February 2024
Overall positive experience
Salesperson was thorough and took his time to explain everything. Installation people were on time and cleaned up after.25 September 2023
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Great to deal with
I would like to thank the whole team at Online Air and Solar for the way they treated us from the selection of the split systems to the way they carried out the sale and the installation crew were on time efficient courteous they were neat and tidy and cleaned up after they finished the job I would not hesitate to recommend Online Air and Solar to any one who wants a split system air conditioner installed Ray08 September 2023
Marcs install
Quoting was very good and efficientInstallation on site was very good. Very good people. However the date shifted multiple times with some excuses which were a bit hard to believe.
Overall still very happy.
Panel rating: 4/5
Inverter rating: 5/5
24 August 2023
Organised and efficient
Sales person was clear and informed, able to answer all our questions without hesitation.Installers were very friendly, Punctual and Organised, from arrival to departure they did what they needed to do with minimum distyrbance or disruption to us. Cleaned up very well upon completion of the work and explained what had been done before leaving.
Customer service was very good, some items took longer than I expected but they kept us updated and informed. Still waiting for grid feed-in to be finished by our service provider but the syatem is working and I have seen a reduction in our useage.
09 August 2023
Mr Salmans review
Fantastic great sales person insulation on the day was greatPanel rating: 5/5
Inverter rating: 5/5
10 July 2023
Goes the extra mile
After 4 (!) other installers turned us down (either due to us having a two-storey home or that our roof was "too small" to bother even giving us a quote), Online Air & Solar were able to rise to the challenge and fit 5.28kW on the roof. The quoting process was excellent, with fast response times (minutes to hours) and prompt updates based on feedback. The price was more than reasonable. We even got booked in just a couple of days after our Solar Victoria rebate was approvedOn install day the team arrived exactly when they said they would and were very professional and knowledgeable. They took the time to route the cabling back to the switchboard (which had very difficult access) so that ugly conduit was not required on the outside of the house. Communication was excellent. I'd also neglected to specify a consumption meter but the installers were able to pre-run the cabling for this and I got a quote back to add it within an hour. Really impressed! The install of the panels on the roof was rained off, but they returned after the weekend and completed it then, along with the consumption meter as quoted
The final system has been installed very tidily, and they did not even break a single tile on our roof. Paperwork was all filed as promptly as possible. Couldn't ask for better!
Inverter rating: 5/5
Supplier Reply:
Thanks Ross. We are glad it all worked out for you and we could provide a solution.Happy days!
15 June 2023
Responsive company, efficient install.
Very helpful, answered all queries. Installers were punctual and did a good job.
19 November 2022
Good from beginning to end
Good service from beginning to end. Fantastic installation team. Early days but impressed with all aspects of the company.
Great Service and knowledge
Resh, the Sales Manager gave great personal service and knowledge.The installation team was good too.
However, the accounts team “let the side down” with their constant harassment of the amount to be paid, when it had clearly been stated, it was NOT to be paid until after the pre- installation site visit date.
They backed off when I got cross with them, but I didn’t appreciate getting several “overdue invoice emails”!!