OBrien Electrical And Plumbing Rowville Reviews
About
O’Brien Electrical & Plumbing Rowville is part of a national network of highly qualified electricians and plumbers focused on a future of innovation. We are proud to be recognised as a leader in the industry, consistently setting benchmarks for excellence, innovation, and community engagement. Awarded as Emerging Business of the Year for Australia in 2023, we continue to strive to set a high standard for customer satisfaction and growth. Our company prides itself in being a full-service provider of electrical and plumbing needs. Our highly skilled team of electricians and plumbers is committed to delivering top-notch service, ensuring that every project is completed to the highest standards of quality and safety.
Update 17th June 2024: SolarQuotes was advised that the business O'Brien Electrical And Plumbing Rowville now operates under ABN 28 676 718 997 (previously under ABN 11 168 607 449). All O'Brien Electrical And Plumbing Rowville customers will be supported!
Reviewers report paying: $9,886 - $21,774 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Inverter brands previously installed
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OBrien Electrical And Plumbing Rowville Reviews (34)
Show Most Recent reviews from All time across Australia
Average Scores
4.5/5
Value for money
4.6/5
Quality of System
4.6/5
Installation
4.4/5
Customer Service
- 5 star 18
- 4 star 11
- 3 star 3
- 2 star 1
- 1 star 1
View Timeline
19 November 2024
17 October 2024
Patient, Detailed, and Attentive – A Top-Notch Experience
I had an exceptional experience with the sales and quoting process for my solar installation. From the beginning, Dave from the team was patient and willing to work with me, even though it took nearly two years for me to commit. Throughout that time, they never pressured me into making a decision and were always available to answer my questions. Their proactive communication stood out – they were quick to provide updates and made sure I was well-informed at every step.When it came to the installation, the team did a fantastic job of managing my expectations. They informed me in advance about a potential delay, but on the installation day, they went above and beyond by completing the entire installation in a single day. Their customer service was excellent, and they even arranged for the inspector to come shortly afterwards, ensuring everything was up and running smoothly.
Overall, I’m incredibly pleased with the level of service, patience, and professionalism that the team provided. I would highly recommend them to anyone looking for a reliable and responsive solar installation company.
Panel rating: 5/5
Inverter rating: 5/5
02 September 2024
Delighted with O'Brien Sales and Installation Service
O'Brien Electrical and Plumbing Rowville were recommended to me by Solar Quotes and installed a 12kw system with Jinko panels and Solar Edge Inverter/Optimisers. Nathan in sales was very easy to deal with and diligently answered all of my many questions. The install by Leigh and Lauchie (a difficult one due to the terracotta roof and optimisers) was handled very professionally and with an exceptional amount of care. Absolutely delighted with the solar system which was great value compared to other quotes and I have no hesitation in recommending O'Brien to others.Panel rating: 5/5
Inverter rating: 5/5
08 August 2024
Original Review on 13-10-2023:
I really wanted to give O'Brien 5 stars
The saleswoman Melissa made the effort to come home, had a look at the roof and switchboard, asked us what our intentions were, answered every question.The installation team were excellent.
There was an outstanding item, to install 8 Pole Waterproof Enclosure for the extender switchboard, which was done next business day.
The inspector came in a week and found that the new enclosure was missing 3 blanking plates (see photo). Until this is resolved, our solar system cannot be connected to the grid. I don't know if the plates have any significance in terms of safety, or they are purely for aesthetic purposes. What I know is that they cost cents and it takes a minute to install. Unfortunately, O’Brien scheduled this work for a month after the installation, and this was after I followed up. This item is outstanding to this day, so the procedure for reconfiguring the meter and connecting to the grid has not started yet.
The impression is that they are excellent until you give them the credit card. Then the care factor drops significantly.
10 months later we asked Margarita: "Are you happy with the performance of your system so far?"
11 months after:I find your website quite useful in setting expectations by sharing expert opinions and users' experience.
It is a bit disappointing that the feed-in tariffs went down, and electricity prices went up. This might make the solar systems less attractive.
Still, I believe this was a good investment. It might take a bit longer to pay off.
Taking part of the electricity generation made me much more conscious of when electricity is in ample supply, and when not. This changed my behaviour, which is a good thing not only for the bill, but also for the gird as a whole.
30 July 2024
Ordered the unit 6.6 w and when went to installer rang at 4.56 Friday to allow installer on following Monday ,rang straight back closed for weekend .installer turned up to be sent awa .
I have been waiting 6 weeks for certification , poor service when chased up . Very disappointing seeing i had to chase up . Still not checked !!!!26 July 2024
Poor communication and poor installation
My solar panel system was installed by O’Brien Rowville in April 2024. I experienced poor communication and poor installation causing damages to my roof by their installers.O’Brien had deviated from agreed plans without notifying me, which mean I have panels in areas that I did not want panels installed. Their customer service officer was unable to provide a reasoning why this lack of communication occurred.
Additionally, the installers on the day were rough, caused lots of damages to the roof and left rubbish throughout my property. Damages included broken tiles, cracking, unsettling of roof pointing and siliconing tiles instead of replacing cracked tiles.
I tried to chase up numerous times for repair but customer service would ignore my request to fix these issues.
Solar system does work and the installers on the day did run through the basics of how to turn the system on and off.
18 June 2024
My Solar Experience
The main reasons I choose O'Brien Electrical & Plumbing Rowville are;1) Consultant Steph Price was very good at her job. Answering all my question with prompt replies containing detailed answers.
2) The quote was similar to another company however I also wanted a Heat Pump Hot Water service and the one (Emerald EE-HWS-A1-320) O'Brien supply in my opinion is one of the best on the market for the price.
3) The sales progress was pretty seamless which is a credit to Steph price.
The installation team (Guy) was very good doing a quality job. They managed to hide all the cables in the wall cavities or in the ceiling space with the inverter located in the garage and the switch board located on the ground floor under the stairs. The team were very punctual and polite.
The only down side to the solar system installation process was communications issues within the back office of the company. For example phone calls weren't return, payment receipts weren't sent. Reported a fault during installation but no followup phone call occurred. The fault was fixed two days later by the installation team doing a scheduled visit.
At the time of writing this review the grid connection with Ausnet hasn't been completed.
On the whole a pretty good experience and I would recommend O'Brien Electrical & Plumbing Rowville.
23 April 2024
Fantastic
Sales: nearly every thing was easy to understand and what was was explained very well.Installation was was easy, the installers were polite, tidy and extremely knowledgeable and helpful.
Grid connection is being handled by the customer service team
28 March 2024
Great team
Cannot fault obriens solar, well oiled machine, happy with serviceInverter rating: 4/5
19 March 2024
Great experience with O'Brien!
The entire experience has been smooth from initial sales contact to installation. The sales person who got in touch with me (Nathanael) was absolutely amazing. He understood our needs and helped design a system that worked for us. He was also always available to answer the many many questions I had during the process (including some difficult ones) and answered everything honestly. Installation was scheduled within 2 weeks and inspection shortly after installation. O'Brien also got on touch with our retailer and sorted everything for us there too.The team that came in were a great bunch of guys
- courteous, knew what they were doing and cleaned up after. They were also proactive in recognising some minor mistakes during installation and readily rectified them. I was always kept informed and that was definitely reassuring. I found a small issue post turning the system on and that will be fixed tomorrow.
Will definitely recommend O'Brien for anyone looking for a solar installation
13 March 2024
Fantastic installer
We used O'Brien's rowville for a solar panel install. Danny the Solar expert, was fantastic. Very professional and knowledgeable of all the Solar consultants I dealt, which is why I went with them over other companies. The install team were on time and professional. Job was done very well and clean.Nikita, in the office was very helpful with my need and so very polite
Overall, I would highly recommend O'Brien Electrical for a reliable and professional service for their solar panel installation needs. They truly went above and beyond to ensure that I was satisfied with the result.
Thanks O’Brien Rowville!
Panel rating: 5/5
Inverter rating: 5/5
04 March 2024
Great service from O'Brien Electrical and Plumbing Rowville
The sales and quoting process was easy. Nathan was knowledgeable and helpful on the phone and he made a visit to the site to confirm the location for installation of our inverter and battery.The installation team led by Jackson were very professional, efficient, neat, and tidy. They worked on a Thursday, Friday, Saturday, to install the system. They also installed a shade cover for the inverter as it is on an outside wall that sees some afternoon sun.
02 March 2024
Great installer
I was really happy with the sales/quoting process and had a lot of questions which were always promptly answered.The installation team were punctual and tidy and I'm happy with how it went.
Installation was less than a week ago, so I'm waiting for the inspection and looking forward to having the system switched on.
17 February 2024
Install waiting on anew meter
Everything went well for the installation but a new meter isn’t being installed until the 23/2/202415 January 2024
Everything went well
All 3 companies who were referred to us provided good-quality quotes that demonstrated an understanding of our house and the PV opportunities. We chose O'Brien Electrical because they were prompt getting back to us and answering our questions; they had a very competitive price; and their installer rating on solarquotes.com was first class.We have a "difficult" roof, with the main available areas facing south-east and north-west, not the preferred north. I was initially sceptical about how much power we would generate from panels facing in those directions, but 2 of the 3 quoters suggested it, and I did a lot of reading of Finn's guides and tables about how much power you can get from each compass direction and tilt.
We went ahead with 13 panels facing north-west and 9 panels facing south-east, and are very happy we did. Our generation charts show we are getting enough power to run the house from around 6.30am to 8.30pm on sunny days - yes only 0.5kW or so in the very early mornings and late evenings, but that is enough to displace all our grid consumption.
Our installation was brought forward to just before Christmas, the team worked like Trojans on a Friday and a Saturday from 7.30am till after 3pm to get the job done. They were polite, easy to talk to, and siliconed up some broken roof tiles they found. No issues with workmanship, the conduits are labelled and hidden under the roof as you'd expect. The inverter and meterboard connection are neat and tidy. It all works as it should, we were shown how to use the SEMS App so we can keep an eye on generation. Electrical inspection occurred 2 weeks later, due to the Xmas/NY break, and the install got all the necessary approvals.
I find it hard to comment on the inverter and/or panels, other than to say it's on, it's working, warranties are in place, and I'm hopeful it will provide many years of clean green power.
Overall, very glad we took the plunge, joined the solar juggernaut, and our experience was made so much easier by the huge scale of reliable, unbiased info on Finn's website.
08 January 2024
Great installation and follow up support
David came out to my house and gave me quotes for three different systems (6, 8, 10 kW), explained the details, and answered all my questions. He also diagnosed an unrelated issue with my hot water system and told me how to best link it to a solar system. Once I accepted the quote, the system was on my roof within a week and has been performing flawlessly ever since (just over three months as I'm writing this review). There was a minor issue when the hot water system timer switched on at 1 PM the day after installation, but David had an electrician out within 20 mins to fix it. I'm very happy with David and the whole O'Brien team and will definitely talk to them for my next solar system.Panel rating: 5/5
Inverter rating: 5/5
13 December 2023
Helpful advice & prompt service
Had call from O'Briens seeking info. Caller Danny was courteous & helpful. I accepted their quote on 27/10/23 & installation was 10-11/11/23. Installation team knew what they were doing & were no trouble.30 November 2023
Awesome sales staff and Installers
Absolutely awesome service from all involved at O’Brien’s.Bought an 8.5kwh system with inverter.
Not a single issue from
Sales to installation and they guys were even working without complain in the rain.
All set up and showed me how to work the app as well.
Could not be happier
Inverter rating: 5/5
26 November 2023
O’Brien Electrical and plumbing Rowville solar install
The sales and quoting process went quickly and smoothly. The installers did a great job and cleaned up afterwards. They arrived when they said were very friendly and were very helpful with the set up of the inverter. O’Briens did all the paperwork with regard the grid connection. They have also installed a IStore heat pump at our home and everything above apart from grid connection was handled with same professional systems. We would happily recommend O’Brien electrical and plumbing to anybody considering installing solar panels or a heat pump.18 November 2023
We should have done it sooner
From the very start, right through to the end we had no issues at all.O'Brien Electrical were sensational, answered all our questions, if we didn't understand anything, they had the patience to explain it all very clearly.
We are rapt we chose O'Brien, as our whole process was worry free from Danny on the phone to all the installers who were prompt, tidy and so polite.
Panel rating: 5/5
Inverter rating: 5/5
05 November 2023
Great
Great sales person and polite people installing, just waiting for Inspection now11 October 2023
Installer James was upfront and honest
Some of the wires were reinstalled by the gentleman who commissioned the unit. However still waiting for the system to be switched on.06 October 2023
Respectful & efficient start to finish
Excellent efficient service by all. Tradies especially helpful & on times. Full working system on in 3 days.25 September 2023
Great pre-sales support and quality workmanship
Martin was excellent with all aspects of the pre-sales process. He's extremely knowledgeable of both the process itself and all the component parts that make up a solar system. When questioned on a topic he was able to provide some extremely detailed answers - including callouts about modern slavery and ethical sourcing of raw minerals - which was a deciding factor in proceeding with this vendor.The team from O'Brien also did a tremendous job with the installation. Despite being delayed by the weather throughout the day, the job was completed by 3 p.m. They went to great lengths to avoid using external conduits and keep the external profile of the house cohesive.
Panel rating: 5/5
Inverter rating: 5/5
21 September 2023
Thank you O'Brein Rowville Solar System Installation Technicians
Great job. Very professional technicians. Very polite, punctual, and friedly. Thank you Josh, thank you Manny, and thank you all other technicians.21 September 2023
Great experience overall
We had great support from start to finish.We were lucky enough that the whole process went smoothly and quickly, with the whole system up and running within a couple weeks and our FIT kicking in a couple weeks after that.
Inverter rating: 5/5
14 September 2023
Untidy but overall satisfied
The sales guy was good and ensured I had the best system for my needs. The installers were always on time. They tried for a few hours to get the cables running through the wall instead of running them outside which was appreciated. However did bend my gutter and were quite messy. They left a lot of plastic and other rubbish in the gutters which I had to call them back to remove as I was not going to climb onto the second story. They did attend promptly but more care should be taken in the clean up..
24 August 2023
Fantastic installation
These guys were amazing. Customer service is fantastic. Willing to take calls out of hours. Couldn’t have wished for better service.Inverter rating: 5/5
23 August 2023
Disappointed with after-sale service.
Everything was smooth up until the completion of installation. Installers were polite and punctual. The moment they had finished and not left the site, the office were on the phone asking for payment. I paid. I asked about the box under my carport, what it meant etc. (don't know the name). "Was told to just let it run and didn't need to know anything". I thought I would have an app to show how the system was working. Was told an expector would come to look at but had to chase information about steps to it actually being connected and working from electrical company.TV reception was poor after installation and eventually dropped out on some channels. My aerial is in the roof and could have been knocked during install but after numerous phone calls O'Briens haven't checked this. Had just recently paid $250 for aerial guy and booster replacement. This person told me if aerial is under the panels this could be a problem. Wish I'd known, I would have had aerial moved the first time.
I don't know what grid connection is?
10 August 2023
Original Review on 13-10-2022:
Great service
The O’Brien team were excellent from providing a quote with options to installing the panels on a steep terracotta roof.10 months later we asked Murray: "Are you happy with the performance of your system so far?"
Yes I am happy with the system and added a battery 6 months ago as it saves money.
01 May 2023
Tidy install
The team did a really neat job, retro-fitting solar to a house with an 1895 frontage. You'd never know it was there! Our roofline is cleaner than before, and everything is neatly hidden away on the roof or in the attic.20 April 2023
Good installation and sales team
I was pleased with the sales process, all my questions were answered promptly, I did need to request they come out and look at the site so we could agree on where various components would be located.The installation crew were polite, they didn’t have a detailed knowledge of the solar edge product, however they worked through various issues and got the necessary support as required.
There was a long delay before they commissioned the system, they wouldn’t communicate what the issue was but I suspect they were short on resources and getting the right person to site. This delay was about 4 weeks and took a lot of phone calls asking what was happening,
Once the system was commissioned I noticed that a they didn’t setup a few of the SolarEdge features like panel layout in the online portal and time of use charging from the grid, I enquired about these but haven’t been able to get a response.
Overall I would recommend this company, installation looks neat and tidy, it’s just the after sales support which is a bit disappointing, which is probably why this company was a bit cheaper then the others
27 December 2022
A little strung out but in the end very good instal
The salesman was consultative and flexibility and so I was able to improve on their design.Work was good and tidy.
Installation was drawn out because of being short one solar panel and waiting on brackets to angle the panels on the carport.
Still waiting on grid connection. (instal started on 9th Nov completed on 23rd, some follow up word after inspection done on 23rd Dec)
Panel rating: 5/5
Inverter rating: 5/5
17 December 2022
Expertise abounds
The team installed the system as well as ensured ( a couple of cracked tiles) were rectified. There were no tiles to replace on the property. The team handed over the installation and had sourced tiles to ensure the integrity of the roof was solid.The team left the site spotless after their cleanup.
O'Brien Electrical, guided the landlord/Tenant through a maze of difficult paperwork and process. Extremely happy with the outcome.
Great experience and highly recommended to do your installation.
Very professional and prompt. Tidied up afterwards and all the staff were courteous and efficient. Straight forward and expedient from the start. They were happy to answer questions and kept me informed at all stages of the project.