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NRG Solar - National Renewable Group Reviews
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About
NRG Solar - Leading Solar in SA
We believe that generating your own clean energy doesn’t have to be costly or confusing.
The reality is the solar industry can be confusing, which is why we pride ourselves on providing balanced, expert information. Your job is to sit back and relax knowing that our qualified technicians design and install customised solar panel and energy storage systems to exacting Australian Standards.
We believe that generating your own clean energy doesn’t have to be costly or confusing.
The reality is the solar industry can be confusing, which is why we pride ourselves on providing balanced, expert information. Your job is to sit back and relax knowing that our qualified technicians design and install customised solar panel and energy storage systems to exacting Australian Standards.
We use only high quality components and the latest, most efficient technologies that guarantee you maximum return on your investment.
NRG Solar have a long-standing relationship with SolarQuotes. You can see some of our collaborative projects here
NRG Solar Pledge
- Simple, turn-key quoting process
- Quality components and latest technology
- Affordable systems with optimum pay-back period
- Financing options available
- Tailored solutions based on the customer’s specific needs
- Expert advice that’s free and easy to understand
- Guaranteed parts and workmanship to Australian Standards
- Trusted to be in business for decades to come
Our History
When NRG Solar began, our initial mission was to provide expert solar maintenance and repairs for people who found it difficult to get qualified solar technicians to work on their systems or had purchased solar from companies that were no longer in business.
When NRG Solar began, our initial mission was to provide expert solar maintenance and repairs for people who found it difficult to get qualified solar technicians to work on their systems or had purchased solar from companies that were no longer in business.
We quickly earned a national reputation for providing expert solar panel system service and support. In the process of fixing failed and underperforming systems, we saw first-hand the results of previous installers who had been poorly trained, unaware of safe work practices and, oftentimes, plain lazy. We also came across many, many failing inverters.
As a consequence of doing hundreds of repair jobs every year, we quickly learned which products were the best performers and which installation techniques were safest and most reliable.
Our Mission:
To ensure that every solar panel system in South Australia is safe, reliable and providing the best return-on-investment for its owner.
Late 2022 we expanded to also service areas of Sydney NSW and surrounds.
To ensure that every solar panel system in South Australia is safe, reliable and providing the best return-on-investment for its owner.
Late 2022 we expanded to also service areas of Sydney NSW and surrounds.
Reviewers report paying: $9,000 - $15,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
NRG Solar - National Renewable Group Reviews (323)
Show Most Recent reviews from All time across Australia
Average Scores
4.4/5
Value for money
4.7/5
Quality of System
4.7/5
Installation
4.7/5
Customer Service
- 5 star 119
- 4 star 183
- 3 star 18
- 2 star 3
- 1 star 0
21 October 2024
16 August 2024
Such a seamless process
Installing solar with NRG has been a seamless , professional and a thoroughly stress free experience. From the initial consultation with Michael who provided informative and house specific suggestions for our installation. To Hayley our brilliant electrician who went above and beyond to provide an install process which was unbelievably neat and tidy and who took the time to over see the minor details and even the aesthetics of an installation. She was an absolute gem. And then Zoe in the office who followed up to check everything was running well. It was such a pleasure to deal with genuinely empathetic, considerate people who actually cared about what they were doing. Very happy indeed.01 July 2024
Almost great.
Overall happy with the system I've now got on my roof. Sales/quoting and the back-office follow-up and support were good. However, a few hiccups towards the end of the process, including:1) mis-communication between the office and the installation team, so that the work crew weren't aware of the latest system design when they arrived to do the job; and
2) clumsy work by someone on the installation team resulting in some superficial damage to the roof.
20 May 2024
Very satisfied
The whole process with NRG SOLAR was great. Michael was fantastic to deal with, communicated clearly and was able to answer any questions we may have had to ensure we were in the loop and comfortable with the investment we were making.14 May 2024
Great team from the sales department to the installers on site. Overall positive experience.
Quaoting process was professional, responsive and informative.Installation was completed professionally by quality staff, who were very quick and tidy.
Customer service was top notch, NRG solar handled everything from the new energy provider paperwork and application to follow up feedback weeks after installation to ensure everything was running smoothly.
Panel rating: 5/5
Inverter rating: 5/5
03 May 2024
Original Review on 06-07-2023:
Very professional installer..
I cannot be happier. They are on time, polite and tidy, and also helpful with the app. I already refer them to my friend who is interested in Solar Panels.10 months later we asked Dzung John: "Are you happy with the performance of your system so far?"
Yes, we are so happy with the performance.01 May 2024
Original Review on 06-07-2023:
Overall a good experience
The quotation and sales process was smooth, although as for all quotations they wildly overestimated my winter production (shading issues which I knew about). Installation was slightly delayed by the company and took longer than anticipated (I was told a single day by the salesman, three days when they booked me in and then it actually took four days). The installation team were great, very professional and very couteous. Overall I was very happy with the professional service from NRG who also arranged for the meter change.10 months later we asked Barnaby: "Are you happy with the performance of your system so far?"
The system has now performed flawlessly for nearly a year. The winter performance is poorer than all quotations suggested, but that has not surprised me as there is severe shadowing for three months.11 April 2024
Happy customer
We couldn’t be happier with the service and professionalism of the NRG team. The whole process was smooth with Michael the designer explaining the benefits and Codey Tom and the crew doing a great job with the installation, the whole thing was totally hassle free. Zoe in the office handled all the financial side of it with great care and the best news is we are already seeing the benefits with cheaper bills. Well worth the outlay it will pay for itself in no time.Inverter rating: 5/5
10 April 2024
Original Review on 08-06-2023:
Acceptable service from NRG based in Adelaide. Great local installation by Brighter Sparks Electrical, Sydney.
After a couple of delays and lack of response from NRG, the local installers got to work and were excellent. The installation was complete in 2 days. They went the extra mile to make the job neat and professionally presented and cleaned up thoroughly after completion.We had to prompt NRG once again to get the post-installation details (apps etc) but details then arrived promptly. We were told we would receive some sort of consideration for the NRG delays but nothing has been forthcoming.
10 months later we asked Chris: "Are you happy with the performance of your system so far?"
Yes. All seems fine. Very happy with the whole system.14 February 2024
Great communication and quality installation
Michael provided fantastic service by tailoring a solution to meet my needs and my house. He took the time to understand my goals and potential benefits. Zoe was quick to get in touch to book in the install date and provided all the helpful and necessary info. On the day of installation Hayley and team did a great job, all cabling, wiring and inverter fitted neatly and Hayley took the time to connect the system to my WiFi and demonstrate how to use the app. After sales check in from Michael was also greatly appreciated.Panel rating: 5/5
Inverter rating: 5/5
26 October 2023
Quality system with quality service
This was our second time using NRG. They produced a quality system, great install team with great pre-installation service. Although their quote was slightly higher than the competition, it is made up for with the installation.Inverter rating: 5/5
25 October 2023
Original Review on 12-12-2022:
Great advice and professional installation
NRG Solar provided great advice and a solution to meet my requirements and needs. The installation process was very professional and ran very smoothly. I'm very happy with system and service provided.11 months later we asked Mike: "Are you happy with the performance of your system so far?"
Really happy with the system provided by NRG Solar13 October 2023
Smooth sailing
NRG did a great job on design. The salesperson was easy to communicate with and offered helpful advice. The installers were punctual, polite, and cleaned up afterwards. All communication with SAnetworks and the electricity supplier was undertaken by NRG. It truly was smooth sailing all the way. The most difficult decision for me was which installer to choose. NRG’s recommendation to install the inverter in the garage (not on the west wall next to the meter ) got them over the line.Panel rating: 4/5
Inverter rating: 5/5
27 August 2023
Helpful and efficient
Our experience of choosing a system with NRG was that they were well informed, offered a variety of choices, and were transparent with their quotes. The process was smooth - they took care of everything and turned up when they said they would.22 August 2023
Added a Tesla Powerwall Battery To Existing Solar
We are existing customers of NRG Solar, having put up an 10.5Kw solar system in Dec 2019. The benefits of batteries have always been attractive, but they just didn't work out to be economically feasible.However with the electricity price hikes of July 2023, i reconsidered and felt that now was the time, so I spoke to Michael Summers at NRG who handled our solar installation. He came out and assessed the best location for the battery, answered a stack of questions and then supplied a quote later that day.
I did the numbers and payback on the battery was down to about 7 years versus 9+ the last time I did the exercise. I also considered that future electricity price increases will shorten that payback time, and that I'd rather put money into an asset which increases the value of the home rather than pay it to the energy provider.
I signed up and the day of installation came. The team were very professional, took a lot of care to ensure a neat and tidy installation, and then assisted me with setting up the monitoring app on my phone.
The battery works very well, and the app allows you to change settings on the fly if you need to. On gloomy, wet days, I set the battery to fill itself from the grid during the lowest tariff period, allowing us to use this cheaper power in peak tariff times. On sunny days the battery fills itself from the solar before any excess power is fed back into the grid. This allows us to maximise our energy savings no matter if its sunny or not.
I have estimated that the battery will cut $360 a quarter from our bills during winter, and the sunny months will see us well in credit.
NRG have been great over the three years I have been a customer. anytime I had a question they were helpful. Also had one microinverter fail about 2 years ago. They were straight out to fix it under warranty - no quibbles!
I can highly recommend this company.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
27 July 2023
Very happy with NRG
Very impressive. Great after sales support. Good installers. Local company.Battery rating: 5/5
07 July 2023
Knowledgeable sales, Excellent installer
NRG willing to discuss other quotes and options and reasons why. I had to ask for itemised quote but once provided the detail was good and enabled comparison. The quotes provided by the other 2 providers were difficult to decipher and really just a price at best.The pre install site visit was thorough and thoughtful. The installer was able to answer all questions, recommend location of equipment and listened to what we wanted.
The install went smoothly, a few broken tiles were replaced as the footings for the rails were fitted. Installers worked quietly and efficiently without any incident. The installer was meticulous and on completion it looked like the system had always been there. The commission of the system took a little longer as the weather closed in. There was some difficulty caused when NRG had set up some accounts ahead of time and the installer thought he had to create the accounts.
All worked perfectly from day 1.
Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 5/5
21 June 2023
NRG My Solar Experience
NRG took the extra time to do a proper site survey.Michael was very professional,knowledgeable and tailored my ideas into a working system, he discussed all the pros and cons of having a battery and savings over long time. The customer service was excellent I had to ring Michael on a weekend after I changed a setting on my battery app and couldn’t figure how to change it back.I rang Michael and even though it was a weekend he sorted it out.
The installation crew were first class, polite respectful and worked quickly and efficiently they also removed all the rubbish.
The head tech installed my apps and showed me how to use them.
I would fully recommend NRG if you are interested in solar.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
18 May 2023
Great investment at Happy Valley
I only undertake a review after an installation period of about 5 years. Michael Summers from NRG solar was fantastic. He came on site and didn't try to get me to buy more solar panels than I required for our home. He was happy to answer my many questions prior to purchase. We went ahead with the install and the cost of 18 panels at the time was about $7,000 after rebates. The after sales service was excellent. Consequently about 18 months after the outlay for the solar panels I contacted Michael again to get a quote for a home battery. Once again excellent advice and installation of the battery. I took up an offer from the Federal Government to inspect the installations and received an excellent report. I have given multiple referrals to friends because of the quality of service and ongoing support, which I normally don't do unless that service is exceptional. In about 12 months I will have recouped my outlays for the panels and battery.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
22 April 2023
Very punctual and installation was very tidy and polite
The sales person turned up at agreed time and was very knowledgeableThe installers turned up on time and were very tidy and polite
The after install service was taken care of and the grid connection was completed without fuss
Inverter rating: 5/5
12 April 2023
Good company
Micheal was great to deal with , everything was straight forward and well priced , would recommend27 March 2023
Fabulous! No hidden nasties.
Michael knows his stuff, he’s honest and just gives you the straight forward facts. I hate ‘sales’ pitches, I often find them sneaky and the people untrustworthy. Michael is not like this at all, he just gives you all the info you want / need, in a straight forward easy to understand way and then gives you the price. None of this ‘if you stick a sign up or dance a jig’ well give you $200 off etc etc.just straight forward and no waffle.
Support from start to finish with the whole process has been fabulous.
Installation team were wonderful, just got on and did their job. No mess and def didn’t get in my way (I work from home and able to continue working)
Follow up calls as well. We were knocked off the grid a few weeks ago and they were really helpful in getting us back on (SA power problem)
All in all, we’ve had the system just over a month and we are happy with it.
They aren’t the cheapest company out there, but in the grand scheme of things they are providing much superior products and support. In the long haul they will work out to be far better than any other brand and cheaper as less likely to breakdown / fault as inferior ‘cheapies’.
Panel rating: 5/5
Inverter rating: 5/5
05 March 2023
Very good installation
Sales/quoting very smooth.Installation was via sub contractor, which concerned me a little as I had the impression they had in-house installers - the crew who turned up on the day was from an electrical contractor company called Koalaty (Nairne SA). Installation was smooth and the crew were very polite, tidy and reasonably punctual (were to start day 1 at 8am, but due to delays, turned out to be 9:15 before any action.
Customer service by Koalaty was very - no need for grid connection as that was not an element I required.
NRG Solar did follow up with me regarding the installation the day after the install.
02 March 2023
Education and Inspiration
3 years ago NRG Solar installed our solar panels and were fantastic. So when we received a letter from another company offering cheaper batters that appeared to be a better return on investment, I reached out to Michael Summers from NRG who had helped us before asking whether a smaller batter would suffice. Michael sent back a detailed and personalised explanation of why, based on our energy consumption we would need 2-3 of the smaller (5kw) batteries. He applied no pressure and simply educated us. We signed up for the Tesla (13 kw) battery and the whole NRG team were fantastic- from Matt the installer to Zoe in the office booking us in and handling payment. We are using the Tesla App to monitor and modify our energy use and are now largely 100% self sufficient! Would recommend NRG to everyone!Battery rating: 4/5
31 January 2023
Professional and efficient from the first contact to installation
The NRG sale person visited my house within a week of contact. They were honest and upfront with issues of shading and transparent on what we should expect. We paid the deposit a week before Christmas, and within the 2nd week of January, they had us booked in. NRG took care of all the compliance and red tape with my provider. All I had to do was read the emails telling me that everything was done! Matt the installer and his assistant were prompt, polite and efficient. Our system was up and running by 3 pm the same day. I would have no hesitation recommending NRG to anyone wanting a system.Panel rating: 5/5
Inverter rating: 5/5
17 January 2023
Great Service
Very happy with NRG SOLAR from first meeting with Michael explaining how it all works to installing day meeting Toby and his crew. Work done with no problems and they clean and put everything backThank you for emails and phone call
D. Frost
Panel rating: 5/5
03 January 2023
Couldn’t be happier with NRG
Have had the best experience dealing with NRG, from honest appraisals regarding our system size, understandable explanations of the components, to bringing forward the install dates, and all dealings with the back of house team at head office (always pleasant, prompt and accurate) and the installers.Absolutely no complaints here at all.
Panel rating: 5/5
Inverter rating: 5/5
06 December 2022
All good so far.
Thorough sales/quoting process. Site inspection conducted and took time to go through how it all works with potential savings.Installers were great to deal with and left the place very tidy.
Customer service very good.
22 November 2022
Professional
The sale person was on time and accurate, the quote was detailed08 November 2022
Original Review on 09-03-2022:
Comprehensive quality and service
I asked for quotes from two vendors. The first sent me a several good quotes based on different levels quality, performance and price. The other contacted me and visited to examine my particular situation. They quizzed me on what I wanted and designed a system for me while we talked. They also offered some extra features not mentioned elsewhere.Although the first one was perfectly good, I went with NRG who offered some good extra facilities, but at a higher price.
The install went well on the expected day, although their team was one man down, and the install spilled into the next day.
NRG organised the changeover to a smart meter with my power supplier. Their agent arrived on the scheduled day but could not do the changeover, owing to "isolation" issues. I live in a granny flat, fed by a single phase, with the two other phases going to the main house. This apparently caused the isolation issue. I got no feedback about this except from comments the technician had made to the resident of the main house. I had trouble getting much help from my supplier and went back to NRG, who got some email happening, and I eventually arranged a new date for the changeover, with perhaps some extra fees.
Quite coincidentally, and independently, the occupiers of the main house had arranged with their supplier to switch to a smart meter, to enable remote reading. This happened about two weeks later. I managed to speak to the technician who was doing that job, explaining to him the problem with my changeover. He told me he had no problem getting the isolation needed to do his job, and said the other technician should have been able to do it too. I am going to be rather resistant to any extra fees in light of what appears to be rather poor service through my existing supplier.
8 months later we asked John: "Are you happy with the performance of your system so far?"
Yes, it amazes me how much power it produces even when the skies are dull or when raining. A cool sunny day easily maxes out my connection. I often plan my power use around when it is producing, like on Saturday mornings, I used to put on the washing machine early, but now I wait until the sun is well up.
18 October 2022
Personal Service
After one quote over the phone and a no-show from another company (Solarquotes did offer to chase up any recalcitrant companies), it was a no-brainer to go with a company that sent a sales rep out to my house and who spent time explaining what having a PV system was all about.David from NRGsolar was very professional, clear and patient as he went through the process with my wife and I over several hours (we had lots of questions). Their staff at headquarters did all the organisation work re: grid connection. Everyone was very polite and professional.
The installation went very smoothly. The team arrived early, declined an offer of coffee, and got straight down to it. By the end of the day we had the system up and ready to go.
I cannot recommend this company higher. A great, friendly team.
Panel rating: 5/5
13 October 2022
NRG Solar excellent service
From the outset NRG were much better to deal with than the competition. During the at home consultation David made sure the system would suit my requirements and helped to design a system to take advantage of different facing aspects of my rooftop where another quote outright dismissed it as a possibilityWe ended up needing to cut back the system size after the initial quote and this was edited quickly to suit the budget and we signed on the same day.
Installation day went smoothly, their team of installers letting me know where they were at and kept me informed throughout the day.
Two weeks on and very happy with the system performance, and I'm confident if I have any issues NRG will be there to support me.
10 October 2022
Professional Organisation
Michael was fantastic in going through our options and what that would look like going forward.He provided a clear pricing structure and and outlined all the processes that would follow once we made our decision.
These processes were nicely streamlined with all parts of their business, with Customer Service, Accounts and Installation all personable and helpful.
The on-site installers were terrific and got through the work with little fuss or issue.
There were follow ups to make sure everything was on track making us feel that we were engaged and informed.
I would not hesitate to recommend NRG to anyone and will certainly use them again if we decide to update in the future with a battery.
08 October 2022
Experienced and Professional team!
I was looking to install a solar system on my investment property located in another state. I was disappointed with an initial quote and recommendation from another solar company due to a lack of information, communication, and adequate customer service when trying to buy a solar system. I had reached out to Michael through a friend's recommendation and was pleasantly surprised with the amount of knowledge he was willing to share. The information was thorough and easy to understand, and Michael knew his products very well and was prepared to spend that extra time going through every detail. Michaels' experience, professionalism, and excellent customer service made it clear that he was willing to go the extra mile to find the right solution for my needs.I usually try and get myself at least 3 quotes, but I knew after speaking with Michael I was going to use NRG's services. I ended up getting the Winaco Solar panels and a Fronius inverter, which allows me to monitor my property remotely since it's in a completely different state. The app is user-friendly and easy to understand and has all the information you need from production to consumption. It's great to be able to see the benefits my tenants are receiving, and they even mentioned how absolutely pleased they were with the whole install and team. Thanks Codey and Daniel!
NRG's followup communication after the install to ensure everything was working as planned shows that they are there to look after the customer through the entire journey. I highly recommend their services if you are in the market for a new solar system.
Panel rating: 5/5
Inverter rating: 5/5
15 September 2022
Uncomplicated process
Having just had my second solar system installed by NRG I would have no hesitation in highly recommending this company. From my contact with Michael Summers, my sales consultant through to the installation everyone has been exceptionally helpful. The installers were efficient, pleasant to deal with and very tidy. Follow up service is also quite unique in this day and age.Panel rating: 5/5
Inverter rating: 5/5
24 August 2022
This system is really showing good potential and delivering well - Installation let the total experience down
Quoting was timely and the sales person was extremely keen to respond even outside of normal business hours making the process easy to work through.-Was disappointed to find out after I had signed up that I could have got the same battery cheaper elsewhere even though it was suggested by the salesperson the battery prices were fixed across all retailers.
Installation- One of the selling points from the salesperson and confirmed by the owner was that they only use their employees to complete the installations not like other companies who quote the work and then send out Contractors.
The installation was day late, when they did start I had people sitting in their cars from 6:30am with their radio up loud enough to be heard inside the house , they ended up sending Contractors to do the installation and after I asked about this they told me that the contractors would do a better job and have won awards, they were untidy throughout the installation, cut rails in the driveway leaving metal files and screws behind, brick dust was everywhere and excessive use of silicone was used to fill holes from the previous system. They fitted inverter bracket to the wrong location and when I mentioned this I was told that is where it is going! until I referred them to the plan and only then did they relocate it. The contractor owner was more interested in having a phone call about getting more apprentices on board and cashing in on the government incentive.
I found the customer service to be poor and I was asked to provide pictures and feedback of anything I thought was wrong, they also offered me a Bunnings voucher so that I could hire a pressure cleaner to wash away the brick dust they had left behind.
Panel rating: 5/5
Battery rating: 5/5
Supplier Reply:
Hi Matt,Thank you again for your feedback.
Regarding the cost of your battery system, as discussed with Michael and Eddy the cost that we supplied your battery was the same as your friends. Your installation cost was higher due to your house being 3 phase and needing meter box upgrades such as having to install a meter isolator and having to supply and install 5 x RCBOs.
I can also confirm that we quoted your system prior to installation and there were no additional costs incurred on the day due to the thorough in-home inspection that we carried out prior to you going ahead with us.
Regarding the installation of the system, NRG Solar has a mixture of employees and dedicated NRG contractors. Our NRG contractors are extensively trained and follow all our internal processes and procedures. This is noted in our terms and conditions as well as a part of our consultation process. In addition, we acknowledged that you didn’t get off to a great start with your installation team which Eddy spoke to you at length.
As you can imagine, we have had a difficult time with Covid like many small businesses and we needed Jarrad to be there on the day to supervise and ensure your installation went smoothly. He did need to make a call and again we apologise that you needed to overhear that conversation.
After the installation, we acknowledged your concerns about the installation and organised a Quality Inspection to ensure that the installation was up to a standard that is acceptable. As a part of that process, we did explain that red dust can be difficult to sweep up (which we did do our best to do) and explained that it is usually washed away with rain fall but offered a voucher to expediate this process as it was of such concern. We also acknowledged that we did use silicon to fill the holes left by your existing system but that it is the current practice. We appreciated the photos as it allowed us to fully understand your concerns and we were also able to speak to Jarrad about them so thank you again for doing that.
On the inspection day Dan spent time with you at length and notified you that the installation was indeed up to an excellent standard. Doug completed the inspection, and we have this on file.
I have had our technical support person, Nick, analyse the system and it is performing brilliantly and has exceed our expectations in terms of output (Aug produced 44.4kWh vs expected 42kWh).
Matt, despite our best efforts we don’t seem to be able to make you happy.
We started our solar business to help customers who have not had good experiences with solar and designed our processes to ensure everyone gets a positive solar journey and I apologise that we have not been able to meet your expectations.
I am happy to talk to you about this offline, you can call the office and ask for me and I will do everything I can to settle any unresolved issues.
Sunny regards,
Sam Craft – Director
12 August 2022
Marvellous job - great to see passion still exists at all level of service delivery.
All level of service was timely, punctual,tidy and showed passion to achieve best results throughout the installation.Particular shout out to Koalaty Electrical & Contracting and the team of 3 who completed the installation.
Great work ethic and dedication to achieve best result with due care and attention to safety with respect for personal and home owner property.
14 June 2022
Original Review on 13-10-2021:
Happy to pay the extra for a top quality system
NRG were the only one offering what I wanted an increased endphase microiverter system price was a bit high but still reasonable install and performance excellent.8 months later we asked Peter: "Are you happy with the performance of your system so far?"
yes performed well08 June 2022
Original Review on 06-10-2021:
Knowledgeable and helpful
The salesman spent a fair amount of time explaining and agreed to remove and take away the old system.. Saved us dollars and worry. Worth a lot to us . Tidied up and were gone in a few hours .8 months later we asked Jim: "Are you happy with the performance of your system so far?"
The advice given from NRG exceeded my expectationsThe solar rebate over two complete periods will pay for the whole outlay within two years if it keeps going at this rate
Credits for both
18 May 2022
If you want solar - use NRG!
I would happily recommend NRG Solar to anyone considering solar for their home. Michael Summers did our initial site visit and quote and continued to check-in regularly, even after the installation was complete. He was wonderful to deal with, he explained exactly what we could and could not achieve with solar. I appreciated his clear and honest communication through the whole process. The installation team were hard working, reliable and professional. Ours was a complicated install - multilevel tiled roof! - yet they made the whole experience seamless. The follow up and support has been great, to make sure the system is working as expected, and helping us get set up on the App. Definitely recommend.20 April 2022
Fantastic overall experience
From when I first met Michael he was very clear and helpful about the process and the products. He provided me clear and detailed information. Installation was a breeze, Nigel was great. Zoe provided fantastic customer care both before, during and after the install. I am very happy with my system and very pleased I made the decision to go through NRG. I have already referred onto family and will continue to do so for anyone else looking at making the switch to Solar.Battery rating: 5/5
20 April 2022
Battery supplied and installed within 1 week
An NRG sales rep actually visited and inspected the property and gave me a fixed price quote. All of the other suppliers gave an 'quote' - conditional on site inspection which they would only do after I paid a deposit. That is an 'estimate' - not a quote! NRG were completely up front about everything. I was also impressed with NRG's knowledge about the equipment. They gave me realistic expectations of what I can expect, and the benefits and drawbacks of having it wired up the way I wanted. They knew the system's capabilities - and in particular how it would work with my existing solar system and inverter brand/model.Les than a week after paying a deposit, I had an installation date less at the end of that week. They delivered and installed the battery quickly, efficiently and cleaned up after themselves. The installers were professional and friendly and made sure I understood everything before leaving.
My experience with NRG was, in a word: perfect!
I have not had to draw a single watt from the grid since installation, and went through two short blackouts (one about 12 minutes) without noticing. Pictured is a screenshot from the Tesla app of a typical day: yellow is household power directly from the sun, and green is power drawn from the battery. The battery is fully charged usually by noon every day and ready for anything.
Battery rating: 5/5
19 April 2022
Good Quality Solar Install
Thanks NRG Solar for installing my solar system. Yours was the most professional sales/quoting process and the install guys were great. Grid connection was seamless with your team doing all the paperwork.15 March 2022
NRG Glenelg North, SA
Excellent service from NRG. The installer was prompt, helpful & very patiently explained the system. So far, it has all gone extremely smoothly. It's fabulous using the app & watching the collection of solar energy by the panels & how it's distributed to my home, the battery & the grid.Battery rating: 5/5
14 March 2022
High quality solution to replacement of old solar system
On replacing our roof we discovered existing 8 year old panels had deteriorated with performance dropping. I contacted NRG Solar who are listed among SQ platinum installers to investigate replacing panels. Michael Summers visited and in discussion Michael demonstrated that it was more economic to replace the whole system which would benefit from the Govt rebate (STCs) which would not apply to panel replacement only. 3 size systems were quoted with expected generation and savings for each. On review we decided to proceed with a 7.7kW system. The SAPN approval was obtained by NRG within 24 hours of paying deposit to proceed, and within a few days we were contacted by Sarah to arrange installation the following week. This was done within one day (removal old inverter & wiring, and installation of 21 new panels, wiring, inverter & smart meter). The day before installation I was contacted by the inverter company (Fronius) and on line monitoring of the smart meter and system was set up. In The system has been operating for about 3 weeks and initial daily output is close to that quoted despite weather variations. A longer period in changing conditions is needed to fully evaluate system performance over time. In the meantime we are more than happy with NRG's involvement and the quality and operation of the new system.A negative aspect is that we weren't given an Electrical Certificate of Compliance on the day of installation, but I'm told this is included in a package of information being sent but not yet received.
09 March 2022
NRG Installation 2022
From the word go, everything was up front, all questions asked about the whole system and also what happens if we decided to go ahead / or not was was clear. When we did forget or was unsure about anything we asked and were advised, no matter how many times.Pre installation, about a week before we were notified about the next steps (just to remind us) and re confirmed our booking date to make sure all was still okay. This was excellent! Again we we asked more questions or wanted to know a bit more about installation this again was answered in full. Emails were sent to us as well to help us understand the process and also make us aware of NRG’s Covid procedure too.
Installation day came and ‘the guys were great’. Hardly knew that they were there. So quite, polite and asked us questions about the panels layout and if it looked okay. One of them couldn’t understand why we were having some panels here and some over on the next roof slant, we explained why and then he advised along with his manager that they thought we would be better having all panels North for now as we would get a better return and all more sun in them. He drew them on a picture so we could understand more, it was great work by the team for being observant and advising, again making sure that we fully understood. They really knew what they were doing and how to get the best from the system. After the work they made sure everything was tidy again, just as if they hadn’t been there.
Once installation had finished a demonstration of our separate power point by the Inverter was shown to us. All instructions we got were clear, we just needed to have the confidence if there was a power cut as this would help us until we get a Battery installed which will come in due course. We needed to get use to the system as it stood a the moment. A booklet was given to us to advise us of our system and how / what had been installed.
Over all we are very pleased, with the Service, Service /Fitting Team the after Sales the Support and most of all with the System we have had installed. We love our new solar system and am so glad we went with NRG here in Adelaide.
I would recommend them to any one as they are so open and will advise correctly not leading you down the garden path as some businesses do. If its not needed they will let you know but they let you make the final decision with no pushy sales. I will be recommending them to all my friends.
Panel rating: 5/5
Inverter rating: 5/5
24 February 2022
Original Review on 24-06-2021:
Great service
We were impressed with the quotation, which was thorough and reasonably priced. Installation was interrupted by rain but the installers returned on the next working day to complete the work. The communications between NRG and us were prompt, frequent and friendly - we were kept in the loop throughout the process. The installation team was also polite, and informative, and offered a comprehensive handover after completion of the job. NRG organised arrangements with the power company and all the regulatory requirements. We were delighted with the whole experience.8 months later we asked Cate: "Are you happy with the performance of your system so far?"
Not sure that we had clear expectations but yes, we are very happy with the decline in our electricity bills and the reserve supplied by our battery. We enjoy watching the performance of the system on our phone app!17 February 2022
Very professional installation and personal approach from NRG
Quoting system was very prompt and professional, despite Covid conditions and the Holiday break.Panel rating: 5/5
Inverter rating: 5/5
10 February 2022
Solar Panel Installation Experience with NRG
-Michael Summers who handled the sales is wonderful, patient and very accommodating. He gave as much information in a lay man’s language. His quote is not the lowest but My niece from whom I got Michael’s number is happy with his after sales service and that’s what I am really after too, aside from knowing that reputable products and services are recommended. I had recommended him to my friends and family.- Yes, the installers were punctual, polite, tidy, however the installation did not go as planned due to reasons beyond their control, like rain, NBN connection from street went down so they had to come back to finish the job.
- For the 1st 3 weeks, there was an anomaly on Fronius data gathering and reporting. Data showed that during the day when solar power production is high (3.kW), power consumption reads high (4.0kW) too and drawing additional power (1.kW) from the grid to fill the shortage. There was no excess power being fed to the grid.(Note that only the fridge is running and nothing else).
At night when power production is zero, power consumption is down to 100kW - 300kW only in spite of more electrical appliances like fridge, lights and fan were running. That didn’t look right. This problem was fixed only after NRG Christmas break, sometime mid January 2022.
I just hope that this will not affect my electric bill coming in March 2022.
07 February 2022
NRG was top class
Everyone involved, from sales enquiry, quote, installation and follow up. You're doing a great job and making SA Proud!!!Inverter rating: 5/5
Great company to deal with from initial contact with Michael to completion of Solar upgrade
Michael from NRG Solar was excellent, very professional with his quote and any follow up questions, he made it very easy to understand everything.Hayley (electrician) and her team were fantastic with their communication, the system was installed within a very quick turn around and completed with great efficiency in the one day. The team arrived on time and worked cleanly with little hassles.
With the Fornius app on my phone I can see what the system is producing and what we are using, I’m making money already!
Big thank you to Michael, Zoe & Hayley and the whole team for a great experience in replacing on old inefficient system, we are very happy to be able to highly recommend the NRG team