Natural Solar Pty Ltd - Company Review Notice Natural Solar Pty Ltd - Company Review Notice
Natural Solar Pty Ltd

Natural Solar Pty Ltd Reviews

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4.7

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About

ABOUT NATURAL SOLAR     (as advised by Natural Solar on Oct 2, 2018)

 

Natural Solar is the largest Australian installer of residential solar and battery storage solutions, with our overarching mission being to make electricity accessible and affordable for homes, developments and businesses in Australia.

As specialists in the field of solar and battery storage solutions, we have a unique understanding that electricity is one of the highest outgoings for households in Australia, with several of Australian states making the top global 10 list for highest cost of electricity, we are committed to providing innovative and cutting edge storage solutions to all Australian households to provide greater control and flexibility over how they use and store their power.

We work to educate and empower our customers, whether they be commercial or residential clients, on alternative methods of energy and how best to achieve independence from the grid. We enable Australian households and new developments to produce, store and harness their own power by giving them the tools to act as a self-sufficient mini-power station and support them in reducing the cost of their electricity bills as well as positively impact the environment.

Our team of engineers work to assess the needs of each prospective solar or battery owner and devise a bespoke solution for each customer. Our team of registered installers install solar and battery on-site and teach customers how to use their system in home. Our research team are also consistently researching innovation and future solutions in development to add value to the Australian public.

Natural Solar has been truly at the forefront of the home energy storage revolution, having installed the first Tesla Powerwall in Australia as well as the first sonnen Flat system in Australia. 

Reviewers report paying: $4,000 - $14,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Natural Solar Pty Ltd Reviews (398)

Show Most Recent reviews from All time  across Australia

Average Scores

4.7/5

Value for money

4.9/5

Quality of System

4.8/5

Installation

4.7/5

Customer Service

  • 5 star 289
  • 4 star 83
  • 3 star 9
  • 2 star 8
  • 1 star 9

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Principal

Happy with the service from Natural Solar.Really happy with the install. 6 day turn around form sale to completed install. The installers were great.Battery really working well.
Battery rating: 5/5
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Natural Solar saved me time and money

I had Jack as my sales representative and the conversation with him was always short and precise. The quoting process for three Tesla Powerwalls with him was the most cheerful when comparing to other companies I talked to. I obtained the best quote from Jack at the end (After 3 days of quoting around).
The installation was smooth, contractors were very polite, and we had good discussion on the location of the batteries. They arrived earlier than expected, got the job done before 3pm and cleaned the area after (cleaner than before the installation).
The contractor Michael gave me all the information I need on how to set up my Tesla account and the basic control.
I would recommend Natural Solar for saving yourself time and money.
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Hassle Free Installaion

I had a very positive experience with Natural Solar. From the initial inquiry they were informative and patient with my queries. The install was also a great experience. We installed 2 new Tesla batteries to an existing Solar system and are very happy. The install was very well explained, and they took great care to ensure the finished product look great.
Battery rating: 5/5
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Great service

Sales process was smooth and very competitive
-The installation was delayed by a change of contractors for solar panels, but this explained to me and on the agreed date and time the installation proceeded. The contractors for panels and battery were all very friendly and professional. A good installation and they did remove debris..
- The customer service both at the site and office has been excellent .
Inverter rating: 5/5
Battery rating: 5/5
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Great service

-Sales process was smooth and very competitive
-The installation was delayed by a change of contractors for solar panels, but this explained to me and on the agreed date and time the installation proceeded. The contractors for panels and battery were all very friendly and professional. A good installation and they did remove debris..
- The customer service both at the site and office has been excellent .
Inverter rating: 5/5
Battery rating: 5/5
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Little Forrest battery install

the sales process was great and went very smoothly

the installation team were prompt, efficient and helpful

the customer service was great from the initial contact to completed installation
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Natural solar gets an A+

Just added another Tesla battery and natural solars installer and tech team were great.
Inverter rating: 5/5
Battery rating: 5/5
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Solar Tesla Battery

Purchased a Solar Tesla Battery System through Natural Solar. The sales consultant Shane Petrie was excellent and the subsequent follow-up customer service from Emmett Fox was outstanding. Shane was very patient, helpful and informative and Emmett was consistent and fast with his response and follow-up. (Emmett's irish accent was a treat).
The process was very easy and I am very happy with the battery system. The installation was professional and the installers arrived as advised and on time. I would highly recommend Natural Solar for price competitiveness and 100% customer service!
Battery rating: 5/5
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Great value for money with excellent service!!

From start to finish, Natural Solar's team did a great job. The quote I received from them was the lowest by a few K's for Tesla Powerwall 2. Thanks to Sev in particular who did his job in style. He kept me informed along the way. I would highly recommend them for any battery installation. Thanks to team Natural Solar!!
Battery rating: 5/5
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A job well done:

The whole experience was "trouble free' from start to finish & in a timely manner which in todays world is great to have .
The whole installation was planned & timed in an orderly manner & without fuss of any kind. The whole process took just hours to complete & the area was left clean & tidy .
The customer service was great , they rang us regularly to ensure we were happy with the whole process & that all paperwork was processed on time .
We are now saving money on our electricity bills which was our main focus ...........
Thanks to all involved & if we ever need any further solar advice you are the ones we will call.
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Prompt and courteous service.

Natural Solar has been a very professional company to deal with. Pre and post sale follow-up by Jack and Emmett has been very helpful. Price was lower than other suppliers of Tesla Powerwall batteries. Highly recommended.
S Jenkin
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Qudos to Emmett from Natural Solar

The whole process from start to finish took less than 48 hours to complete. It was a fantastic experience and all the credit goes to Emmett from Natural Solar.

The install team that came out, installed the battery in possibly the coldest, windy day but the job was finished on time and highly professionally.
Battery rating: 5/5
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Excellent service

All went very well from start to finish. The quoting process was easy and non pressurized. The cost was far cheaper than others I'd looked at. From signing up to installation was about 2 weeks and the installation itself was carried out by 2 very personable guys in about 3 hours. They then helped me with the Tesla app and had it all up and running. Overall...a very good and very easy process. We are very pleased with Natural Solar and their installer partners.
Battery rating: 5/5
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Tesla Powerwall 2 Battery upgrade -

We recently purchased a Tesla Powerwall 2 from Natural Solar and found the process from start to finish to be professional and respectful. Overall staff communication and product knowledge was at a high level and the installation team certainly exceeded our expectation and the finished job looked amazing. The team also pre-wired for a second battery which we will install shortly. The Tesla Powerwall App is very intuitive, easy to use and gives a pictorial display of where the energy is coming from and going to. Top marks to Natural Solar and we would have no hesitation in using them again and recommending to others……. Good old fashioned customer service. BTW: Natural Solar connected us with Engie for an electricity VPP supplly package deal..............gotta love that !!
Ken and Kristine – Lake Macquarie NSW
Battery rating: 5/5
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Good job !!

Great app, fast installation, quick turnaround time, and clear explanation!!
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2nd Powerwall Installation

Natural Solar installed a second Powerwall for us to our existing system. Came on time and completed job with minimal disruption and cleaned up afterwards. Seamless connection to Tesla app.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great and prompt service.

Sales process was very good, no pressure. Once we agreed to the deal the call backs for installation date were excellent. Managed to slot us in earlier than promised. Installer was polite and on time. Had to make an angled cut into brick to get to the back of the meter box to install the Gateway box and wiring. Cleaned up the brick dust then showed me how to install the Gateway App on my phon Evandro connect to the Internet.
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Very good experience

Good experience from the very initial contact with the team. They're polite, knowledgeable and pro-active, the installation completed smoothly.
EV Charger rating: 5/5
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Very well prices, great install, great service

We also had a great experience with Natural Solar. We purchased 2 Powerwalls and got a very very good price, and a very quick and seamless install. Really straightforward. Didn't cost a cent more than the quote and both Sev and Emmett followed up to make sure everything went really well. Can't fault them.
Battery rating: 5/5
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Great experience.

I found Alan very professional with the information in regards to the deals that were available to us. Alan comes across as very passionate about his job, if that's anything to go by , the company is in good hands.A company is only as good as the employees it has working for them.
As for the installers, well, they were polite, extremely organized. And cleaned up after the job was done.this was my 2nd battery I had installed and this experience was just as good as the first if not better. So well done Natual Solar.
Battery rating: 5/5
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Would recommend

The team did a great job from providing the initial quote, to install and then right through to post service follow up. Really professional and easy to have on site. I would definitely recommend to others.
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Tesla Power Wall 2 Install Great Job!

Just wanted to say a big Thank you to all the crew at Natural Solar for the efficient and hassle-free installation of our new Tesla Powerwall 2. The install team were punctual and quickly did the install. The Sales contact Rupen was extremely helpful answering all our questions.
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A very happy customer

Natural Solar were great. It was a pleasure dealing with Alan, and I now have basically free electricity all year.

The installers were very informative and helpful as was the whole Natural Solar team.

I love sitting and watching the app as it shows me the flow of energy in my home saving me money.
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Easy to order, fast installation and everything working as expected. The combination with AMBER is a cracker!

Pricing was sharp, Install was quick and painless. Electricians knew their stuff and cleaned up after themselves.
Battery rating: 5/5
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After Installatioin Service

From Quotation to installation could not fault the process, but finance department did not supply proof of payment until I called Emmett and I had it within minutes - Well done and thanks Emmett.
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Easy process from quote to installation

Follow up on initial quote. Best quote available ans quick, friendly and supportive installation
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Helpful Sales and Installation

Natural Solar's salesperson (Jack Lucus) was very helpful in helping us select the location of the Tesla Powerwall 2 battery. Once we had decommissioned the old gas meter, installation was quick and professional. They installers arrived exactly on time and got on with the job with no fuss. They then helped setup the Tesla app with me and got it all started. I would recommend Natural Solar to anyone looking for the best price and installation of a Tesla Powerwall.
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Awesome Service and Price!!

Shane was always happy to help, and the installation team helped me out with some extra things I needed. I'm very happy!
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Fantastic Service!

Had been exceptional dealing with Emmett who answered all of my questions promptly and was extremely helpful supporting any queries I had. I placed an order on the system last Friday and was installed Monday! The best turn around I have ever seen! Extremely happy with the finished product and highly recommended! Thanks again Emmett !
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Great experience and keen price for an after-solar system home battery

These guys were easy to deal with for an after-solar system home battery, both for the purchase decision and for arranging installation etc. The installation was quick and effective with the installers being very tidy and helpful. The price was very keen. I had to purchase some extras on account of the battery location (extra wiring and a sunlight / heat shield for the battery) and the prices offered on these were very reasonable.
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Wow great job.

great experience, very professional team the installers included. I could not fault the whole process. Well done to the entire team.
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Amazing Team, Amazing job!

Absolutely amazing service. Alan and the team were fast, prompt and very professional. My new Tesla battery is working like a dream and the whole process was simple and very straight forward. Would highly recommend Natural Solar to anyone requiring a Solar battery solution.
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Met expectations

I purchased a Tesla Powerwall 2 through Natural Solar. They set clear expectations and met them at each and every stage. Installation was done by professional trades people. All in all very happy and pricing was competitive.
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Tesla 2 Powerwall addition to existing solar system.

Natural Solars representatives were able to answer all my questions and were fully knowledgeable on the installation requirements of the Tesla 2 Powerwall, clearances and distances from obstacles. From this advice we were able to determine that the battery would fit when we preferred it installed eliminating some of the other brands that had larger footprints and required huge front and side clearances.
The price provided was the best out of four quotes we received and on acceptance, I was contacted by their installation coordinator who nominated available dates and we agreed on a date that suited and she advised it would be in the afternoon and their technician would call about 1 hour prior.
The Natural technician rang an hour prior and the installation was completed within 3.5 hours and the existing circuit breakers were labelled and all rubbish removed from site.
Inverter rating: 5/5
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Very pleased with the experience associated with Natural Solar Pty Ltd

I have had solar panels now for about 10 years and the recent power outages, caused primarily by changing climatic conditions, led me to believe that I needed to use and store the solar power being created in a more effective manner. I am pleased with the dealings I have had with Natural Solar Pty Ltd. I admit going down the path of installing a solar battery is an expensive proposition, however I felt that the time for me to do so had come. Note that I have rated 'value for money' at 4 stars due to the fact that the outlay is expensive, however I anticipate I will be making savings over the years ahead to help offset this outlay.

The sales process was interesting and very illuminating. I dealt with Cameron who was very helpful and knowledgeable. His information, over a couple of phone calls, along with assistance from Emmett (Customer Support) assured me of the direction to take. So the purchase was made.

The installation process followed, which again proved to be very good. I was contacted by Sachin to arrange an appropriate date and time - and provided an update; which was good service. The installers, Mohammed and Carl were a pleasure to get to know; both have a good sense of humour, which is always an asset. It did not take a very long time before the installation was complete. I was taken through the Tesla App and given explanation as to what were the next steps - such as the follow-up site inspection before the battery would be in use. This inspection was about 10 days later and we have now been utilising the solar battery for the past week. As I say a good experience overall.

The follow-up service by Natural Solar has been great with Emmett ensuring that there were no concerns or, requirement for further information by me.
Inverter rating: 4/5
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New Tesla battery install

Tesla powerwall battery
No pressure, presented facts and features in easy to understand language.
Very prompt to install. The sparkies were excellent and thorough cleaned up after the install and explained everything.
Natural Solar followed up to see if I was happy and had any questions
Inverter rating: 5/5
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Highly Recommended

I was referred to Natural Solar by a mate / word of mouth based on their price competitiveness and quality of work. I was quoted for the supply and installation of 2 Tesla Powerwall's in Sydney, adding to an existing Solar setup done by another company. Price was good, important terms were negotiated and the installation was done within a week of signing the contract. The installers were great, happy to answer my newbie questions and got it all up and running in about half a day. I'll definitely be going back to these guys when I inevitably add more batteries and/or expand my solar capacity. Highly Recommended!
Battery rating: 5/5
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Fantastic Installer!

Emmett from Natural Solar was great to deal with and his communication was excellent. We had a Powerwall 2 and Gateway installed.
Natural Solar's quote was well below the other quotes that we received. The installers were also great to deal with and the job was very neat and tidy. We are incredibly happy with the way everything went.
We are extremely happy with the performance of the Powerwall and results speak for themselves. Since the installation, we have not used any grid power at all!
We'll definitely get a second Powerwall installed before summer so we can run our air con off grid as well!
Thank you, Emmett, and Natural Solar!
Battery rating: 5/5
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Great Experience

Efficient and was helpful and kept informed throughout the entire process. Could not have asked for anything more. Great experience and would recommend to anybody.
Battery rating: 5/5
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They were fantastic with communication, we were well informed the whole way through, plus a very realistic price and the guys that installed the battery were good to deal with

The sales team was great to deal with not pushy.

The installation was fast and apart from there being a battery there you wouldn't know anyone had been working around the outside of the house, clean job site

The customer service guys were helpful and informative, and great to deal with. Overall very happy with the installation and company as a whole.
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Powerwalls are worth it and these guys know their stuff

I had a Powerwall which got me through the peak period. But I had enough solar to get me through the night and got sick of feeding the grid only to buy it back from them at night for much more. So I bought another two Powerwall's and couldn't be happier. These guys were really professional and I recommend them.
Inverter rating: 5/5
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An incentive was offered by Natural Solar Pty Ltd for this review. Learn more here.

New solar battery installation - smooth experience

Recently had Natural Solar install a solar battery at our home. The communication was quick, turnaround time was very fast, and the process overall quite smooth. Thanks for your support.
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Amazing customer service.

We were contacted to inform us of the announcement of the QLD Batter Booster Program. From there the contact with the sales team was amazing, nothing was ever an issue. The installers arrived on time and had the Powerwall installed and running in next to no time. They were friendly, courteous and very knowledgeable of the system they installed. Having a Tesla vehicle we were already familiar with Tesla's app but we did not have to set up the unit as they did that for us. The area was left clean and tidy so all we had to do is watch as the battery charged form our solar. Fantastic experience all round.
Battery rating: 5/5
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Tesla Powerwall

Good customer service and install and thought the price was pretty competitive.
Battery rating: 5/5
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Happy Powerwall customer!!

Really happy with our brand new Powerwall 2 installed by Natural Solar. Cameron had been fantastic to deal with - from initial consultation, through the quotation and providing info on the battery interest free loan provided by Vic government, and organising the actual install. It took about 3 weeks for the whole process - from time of signing up to install. Mohammad and his install team were also very friendly, and showed me how the battery works during a grid outage situation. The battery integrated seamlessly with our Enphase system and the solar continues to work even with grid offline. After the recent Vic storm this was our primary reason to get the battery. Very happy with our battery and would highly recommend Natural Solar.
Inverter rating: 5/5
Battery rating: 5/5
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Excellent people, process and product

Incredibly happy with Natural Solar. The sales person, Shane was knowledgeable, polite and professional. The installers, Selva and another person were very neat and professional. The other staff at Natural were also excellent.

Service was prompt, the process was smooth and the product (Tesla battery) was excellent.
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Too easy

Purchasing the powerwall was a surprisingly easy experience. Rupen responded quickly to my initial enquiry, answered all my questions, and provided all the necessary information. He was communicative throughout the process. The installers arrived quickly, installed everything, and the job was approved and operational the next day.
I would recommend this company.
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Reliable and Expert in the Solar industry

The team at Natural Solar were extremely expert and professional right from providing us with the quote (thank you Shane for using your magic wand to get us the price more realistic), those 2x wonderful installer who did the commissioning of our Powerwall 2 they have done an outstanding job, they are tidy as they could be, very patient in showing and explaining us the Tesla apps of which we enjoyed it very much. I must say they are the experts in the industry. Well done guys!!!
Inverter rating: 1/5
Battery rating: 5/5
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Highly recommended

I am very happy with Natural Solar. Their staff is knowledgeable and friendly. They were not pushy when selling, were on time when installing the battery, and were a pleasure to deal with.
Battery rating: 5/5
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Fantastic installer, great price

It was all very smooth, from the initial contact through to the installation. Very punctual and good follow up after.
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