Natural Solar Pty Ltd - Company Review Notice Natural Solar Pty Ltd - Company Review Notice
Natural Solar Pty Ltd

Natural Solar Pty Ltd Reviews

4.7

Based on 445 ratings 12 Reviews removed
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About

ABOUT NATURAL SOLAR     (as advised by Natural Solar on Oct 2, 2018)

 

Natural Solar is the largest Australian installer of residential solar and battery storage solutions, with our overarching mission being to make electricity accessible and affordable for homes, developments and businesses in Australia.

As specialists in the field of solar and battery storage solutions, we have a unique understanding that electricity is one of the highest outgoings for households in Australia, with several of Australian states making the top global 10 list for highest cost of electricity, we are committed to providing innovative and cutting edge storage solutions to all Australian households to provide greater control and flexibility over how they use and store their power.

We work to educate and empower our customers, whether they be commercial or residential clients, on alternative methods of energy and how best to achieve independence from the grid. We enable Australian households and new developments to produce, store and harness their own power by giving them the tools to act as a self-sufficient mini-power station and support them in reducing the cost of their electricity bills as well as positively impact the environment.

Our team of engineers work to assess the needs of each prospective solar or battery owner and devise a bespoke solution for each customer. Our team of registered installers install solar and battery on-site and teach customers how to use their system in home. Our research team are also consistently researching innovation and future solutions in development to add value to the Australian public.

Natural Solar has been truly at the forefront of the home energy storage revolution, having installed the first Tesla Powerwall in Australia as well as the first sonnen Flat system in Australia. 

Reviewers report paying: $5,460 - $14,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Natural Solar Pty Ltd Reviews (445)

Show Most Recent reviews from All time  across Australia

Average Scores

4.7/5

Value for money

4.9/5

Quality of System

4.8/5

Installation

4.7/5

Customer Service

  • 5 star 323
  • 4 star 94
  • 3 star 11
  • 2 star 8
  • 1 star 9

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Tesla Powerwall 3

We recently had our Tesla Powerwall 3 installed by Natural Solar, with Rupen as our sales representative. He provided clear communication and excellent follow-up, making the quoting process seamless. Natural Solar’s fair and transparent pricing, along with the NSW battery rebate, made them our choice.

The installation team was professional, and efficient, completing the work to a standard while keeping the site tidy. After the installation, Emmett followed up to check on the process and explained their ability to monitor the Tesla Powerwall 3 remotely, offering support for any questions. This proactive customer service gave us added confidence, making the entire experience smooth and satisfying.
Panel rating: 3/5
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A seamless journey.

From when I emailed for some info on a Tesla Powerwall,to having a Powerwall 3 installed the exsperience has been extremely positive.
The appropriate information supplied by the sales person,the appointment for installation, the actual installation, and the immediate follow-up support, by staff members was efficient,polite and appropriate.
When I receive this high quality of service,the price becomes somewhat unimportant. Simply because high quality service indicates I have a high quality product, with ongoing support.
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My battery

I am extremely impressed with the level of service from Natural Solar. The installers arrived on time and cleaned up afterwards. They explained what they were doing and how to use the battery and the Tesla app.
Inverter rating: 5/5
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Slow start, good finish....

Initially, Natural Solar was not very good at communicating the program they were delivering. The product, installation, and after-sales, however, were excellent. If they had been on the ball from the start, this would've been a 5 star rating. The latter personnel knew their product, the sales staff were poor and did not communicate delivery times or know the product sufficiently to answer the questions customers need to know and didn't follow up, unless pushed.
Battery rating: 5/5
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Very satisfied with overall transaction

Good value, advice, installation & service.
Recommended company to deal with.
Thank you
Battery rating: 5/5
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An incentive was offered by Natural Solar Pty Ltd for this review. Learn more here.

Great service - would use again.

The team at Natural Solar were responsive, approachable and very helpful. The installation took place days after I made payment, and - upon reconciling the works completed - Natural Solar approached me to actively process the relevant refund. I would recommend to work them of the Tesla Powerwall 2 installation.
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Brillant installers

Have had installed a Tesla Battery yesterday. Natural Solar handled the whole exercise with professional ease, that meant I did not have to do anything except pay. The installation was carried out by quick clever installers who were a pleasure to have around.

It also was not as expensive as I thought it would be. An App for your phone is included so you can keep an eye on what's going , with easy reach of support if you need it. Great
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Good installation true to their word.

From the beginning they were professional polite and punctual, installation was done on the date and time promised, and a very neat job, they cleaned up the area after completion. Happy customer
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NOW IS THE TIME TO GET THE TESLA BATTERY

I have been wanting to obtain a quality battery for quite a while. Now that the Tesla 2 battery is available at a more sensible price I was motivated to investigate who is the best installer. My research found Natural Solar and I have been pleased with the whole experience. From the initial contact with Rupen sorting out requirements and then the brilliant instillation by Brad which included a lucid discussion of how the system operates and what I should monitor. Several days later Emmett contacted me to complete the paperwork and also reminded me of the attractive additional rebate that Randwick Council also offers. Emmett's advise has been very rewarding and made the whole experience very satisfying. I have already told some friends about this and they are also considering jumping in with these guys.
Panel rating: 4/5
Inverter rating: 4/5
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A pleasure.

Very easy to communicate with and the whole process from start to final Instal was quick and faultless.
Battery rating: 5/5
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Great team to deal with

Great team all round to deal with and this is the second time I have used Natural Solar
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Fanastic service. great installation

Sales quoting process was smooth and done over phone and online. Installation was prompt and on time. The technicians were friendly and professional and got on with the job, explaining everything as they progressed. we only had another battery installed as the panels and first battery were installed by another firm 11 months previously. customer service and follow up service were brilliant
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Very Happy with the whole process

Happy with quoting, but we paid the price in full as it was to be installed on 15th August,, but didn’t get put in until September 26th. The installation was all good, and the installers were very helpful.
Battery rating: 5/5
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An incentive was offered by Natural Solar Pty Ltd for this review. Learn more here.

Quick and professional service

Very quick and professional installation. They even arrived early, that doesn’t happen much these days. Thank you for all the team at Natural Solar.
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Quick and easy

Good communication leading up to the installation. On the say it was all done very neatly in under 5 hours.
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Smooth operator!

The implementation of my 2nd Tesla Powerwall 2 was so smooth and efficient. Well done team.
Battery rating: 5/5
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Great team of installers

The installers (A-Team) were top notch and done an amazing job! Emmett gave excellent post install follow up service
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Easy as

HI there
As the title said - it was easy as

From the first call to close out and running

They were good with questions and the lads were on time - and were done in a day

All good
Battery rating: 5/5
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Powerwall2 Install

Natural Solar installed a Tesla Powerwall2 battery for us. The team provided clear & prompt communication throughout tge process. Install only took a couple of hours.
Very happy with the finished product & service.
Battery rating: 5/5
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Highly Recommend

They keep in touch through the whole process and made sure I was happy with the outcome. Really easy process with highly knowledgeable people who understand the products they are selling at a great price.
Battery rating: 5/5
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Great Experience

Natural Solar was easy to deal with and did a great deal.
The installation guys arrive when advised and completed the installation professionally, cleaning up all left over materials.
Could not be happier with the Tesla Powerwall, working well.
Highly recommend both Natural Solar and Tesla.
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Great Battery Install

Good price, easy/ efficient paperwork, and no problem installation and it is working fine. Would recommend.
Battery rating: 5/5
EV Charger rating: 5/5
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Happy all the way

I had a very good experience with Natural Solar. Their on the phone sales service was excellent, not pushy but very informative, their after sales service was efficient and their installation crew was on time and down to earth.
Battery rating: 5/5
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Great price, and installer was very professional!

Great price, and installer was very professional, answered all my questions and put me at ease with a Tesla Powerwall 2, my install was complicated, and he explained all aspects!
Battery rating: 5/5
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First class all the way would recommend to anyone looking for a solar battery

Couldn’t fault .. brilliant arrived on time worked efficiently just the best operation.
Battery rating: 5/5
EV Charger rating: 5/5
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Exceptional

A very positive experience with Natural Solar. The team was very knowledgeable. The price was the best I could get from a number of quotations. The install was quick with follow ups almost immediately. The installers were very good and answered my questions to my satisfaction. The install itself was done very professionally and all the information I needed was provided. Would recommend them to anyone looking for a battery. All I need now is some sun and I will be happy?
Battery rating: 5/5
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A process that was customer based

From first contact to installation I found that it was very customer focused and you were able to contact them easily with replies coming back within 24 hours. Installation and followup was done quickly and efficiently and with personal contact the key.
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Great installation

I was very happy with the quote and the information I was given. I also called back for information I was unsure of and they were very patient so I understood.
The installation arrival ran a bit late which wasn't a problem but the 2 guys were working in the rain and for 2 hours in the dark because there is no light ,especially when power has to go off. The installers helped me download the app and showed me how to read it.
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Sunny Days

Every process went smoothly, great price , paper trail was sorted without stress, installation was quick and tidy, support team always there for any doubts or questions I had.

Very Happy.
Battery rating: 5/5
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Excellent work

The team of Natural solar was professional.
Up to date communication was there

Highly recommended, the installation was ease without any trouble to us.

Easy to approach if there is any issue, thank you so much
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Happy with new Tesla Powerwall 2 connected to existing panel system

Natural Solar had contacted us following our request for a quote on a battery installation. Purchase process was explained clearly, and the cost was less than expected.
Installation was just a few days after purchase. Installer arrived early on appointed day and was finished within around 3 hours. Grid connection was completed at this time. Tesla app was downloaded on my phone and brief explanation of the app features was explained.
I am able to follow the charging operations and watch the battery's charging and discharging as power is used in our home.
Inverter rating: 4/5
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No-fuss Tesla Battery installation

Natural Solar did a great job of letting me know my options. They happily spent extra time on the phone with me while I did the maths on the value of 1 battery or 2, given my power usage and existing solar system (It turns out the first battery would be fully utilised but the second would generally only get a half charge, so 1 battery will be a better option).
The installers were professional, helpful, and tidy. I had a couple of different locations where the battery could have been placed, they chose a spot that was out of the way but could easily be expanded, if I later wanted another one.
Inverter rating: 5/5
Battery rating: 5/5
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What an enjoyable experience.

From the first moment I contacted Natural Solar I was totally amazed at their professionalism, their very good pricing and the speed of processing my Powerwall request into its installation. The fact that they stock the Powerwalls in their own inventory allows for a lightning fast progression to the installation stage.

I was initially drawn to Natural Solar for their amazing price that tromped all over the other quotes that I had, and I am so glad I became a client.

I had the pleasure of being looked after by Jack Lucas who bent over backwards to make sure everything progressed smoothly.

I have no hesitation in recommending Natural Solar to anyone making the dive into a Solar Battery.
Battery rating: 5/5
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Excellent service

I was delighted with every aspect of the service I received from the Natural Solar team.

From my very first contact, staff were professional, knowledgeable and courteous. They went out of their way to make sure that I got my new Tesla battery promptly and the costing was fully explained to me. The installation went very smoothly and they explained clearly how it worked and how to operate the app.

My thanks to Rupen Sarkissian and Emmet Fox from Natural Solar for making the process so easy for me. Michael Stratton and his team did the installation and it was faultless…they clearly are experts in their field. My thanks to them.
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Fantastic company

Great experience from beginning to end. Patrick answered our copious questions over many months. Great follow through and now Emmett has taken over since install.
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The best by far!

Emmett and the team were excellent! We've been through other providers before and Natural Solar were by far the best for price, service and support.
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An incentive was offered by Natural Solar Pty Ltd for this review. Learn more here.

All went smoothly without any hitches and as quoted

After I accepted the quote I did not have t worry about anything all went on time the workers left no mess and the batteries made protected vey impressed
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Smooth sailing

I had a very positive experience with Natural Solar. Rupen was knowledgeable and gave me competitive prices. They arranged an installer a lot faster than we expected and even followed up the day after. The installers were punctual, tidy, friendly and polite. Everything was set up for us - a really seamless process. Everyone was knowledgeable and a delight to deal with. I have been given several contacts if I come across any issues.
Battery rating: 5/5
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Natural Solar

The whole process was easily and professionally managed. Cameron in sales was very helpful. The installation team was experienced and did an excellent job and cleaned up upon completion. Highly recommend using Natural Solar.
Battery rating: 5/5
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Excellent communication from start to finish

Seamless process from first contact with Emmett through to installation with Kevin and his team. Won’t hesitate to recommend Natural Solar to anyone who asks
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Panels installed around the wrong way, and Natural solar not responding to phone or emails.

I didn't go with the original recommendation from Solarquotes, as I had a work colleague who recommended Natural Solar and had a good experience a few years ago and the reviews on Solarquotes were mostly good. In hindsight, I should have gone with the Solarquotes recommendation.

What went well
• Installation of battery went well. Installations have no external conduits, and all cabling was run under the roof or through the floors. So it looks good.
• Everything working well.
• When the installation team turned up, the panels did not look as black as I had asked for. And Natural solar changed the panels to another brand. Difficult to tell from just a brochure how good the colour looks, needed an actual photo to tell how good it looked.

What didn't go well
• I had specifically asked for black railing, but when the installation team turned up the first time, they had silver railing, which had to be changed.
• Installation of rails have no capping. Told by the installer they did not have any. When I followed up with Natural Solar they said they would get them installed, but never did.
• Installation of solar panels are around the wrong way. The panels have a large white label (Government STC) at the bottom of the solar panels, which is painfully obvious on panels on the front of the house. Panels should have been around the other way so the stickers are not showing.
• Natural solar told me they had informed the provider that I had switched to solar, so I could get the feed in tariffs. When I checked with my power provider a month later they told me they had no such notification.=
• Natural solar is not currently replying to my emails or phone calls. I am trying to follow up on resolving the installation around the wrong way and the capping missing.
Battery rating: 5/5
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Additional Installation Expenses

Beware of unforeseen installation expenses, may not be significant but NS should consider 'goodwill' when hitting you for additional expenses.
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Highly Recommended Installer

Was looking to install a second Tesla Powerwall 2 as looking to get into the EV market. Didn't want to go back to previous installer due to poor experiences. Decided to get multiple quotes and Natural Solar were first to get in touch with me. Due to very demanding work hours, I couldn't take the call but Rupen didn't hesitate to discuss pricing via SMS. I was so impressed!

I was still looking for additional quotes but no other supplier/installer could beat Natural Solar's quote so I contacted Rupen almost a week later. He was very polite and helpful over the phone, and via email and I never felt pressured to accept a deal. A date for installation was set within 2 weeks after accepting the quote and the electricians were happy to install the battery at the requested location.

Got a call a couple of days later from Emmett to see how everything went and was very impressed that they offered to continue to look after me if there were any questions or issues down the track. Highly recommend these guys, very disappointed I didn't look into them for my first battery and solar system.
Battery rating: 5/5
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Very easy to deal with, fast and efficient.

Natural Solar have been great to deal with. Very little effort on my end from quotation through install. Whole process from start to finish was about a month, including organising finance.
Installers were fast, efficient and professional. 13kw system plus Tesla Powerwall installed in half a day.
Only negative was some minor lack of communication on exactly when, what and how install process, monitoring apps, and finance was going to happen. Also was not told about a bollard being installed in my garage due to regulatory requirement, but if I'd looked into battery installation I would have known this anyway. 10/10 would recommend.
Battery rating: 5/5
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Quality, quality, quality.

Prompt installation, great customer service, very pleased with quality product.
Battery rating: 5/5
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Excellent Tesla Powerwall 2 battery installation

Sales and quote were fine, but there was a considerable delay in getting an installer out here in the country, which we are somewhat used to. The installers stayed overnight so were on site at 7:00 a.m. which was a little surprising, as the suggested start time was 8:00 a.m. - 10:00 a.m.
The installation went very smoothly, the electricians were very easy to work in with and provided me with all the information required to enable me to set up battery and solar and grid monitoring on phone and computer.
Grid connection was made and explained including the capability to go off-grid. The job cleanup was perfect, and the installation was very neat and tidy.
Battery rating: 5/5
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Great experience

Loving our new Tesla battery installed by Natural Solar. The price was competitive, the staff are lovely and communicated well, the installation happened without a hitch, and the site was tidy after too. Thank you!
Battery rating: 5/5
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An incentive was offered by Natural Solar Pty Ltd for this review. Learn more here.

Very happy

Very happy with the happy service from initial quote to completion of installation
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Principal

Happy with the service from Natural Solar.Really happy with the install. 6 day turn around form sale to completed install. The installers were great.Battery really working well.
Battery rating: 5/5
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Natural Solar saved me time and money

I had Jack as my sales representative and the conversation with him was always short and precise. The quoting process for three Tesla Powerwalls with him was the most cheerful when comparing to other companies I talked to. I obtained the best quote from Jack at the end (After 3 days of quoting around).
The installation was smooth, contractors were very polite, and we had good discussion on the location of the batteries. They arrived earlier than expected, got the job done before 3pm and cleaned the area after (cleaner than before the installation).
The contractor Michael gave me all the information I need on how to set up my Tesla account and the basic control.
I would recommend Natural Solar for saving yourself time and money.
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