My Energy Group is a National Provider of Solar Power and LED Lighting solutions from Residential Home Owners to Full-Scale Commercial Systems. In what has now become one of the fastest growing industries, we pride ourselves on our understanding of the latest technologies while providing affordable, quality products with service that cannot be beaten.
At My Energy, we are aiming to make a positive difference to the clients, environment, and society in whatever we do with a combined experience of 50 years within the industry.
The migration to renewable energy is strongly supported by the Australian Federal Government with REC as well as the state-based NSW ESC program and VIC VEET scheme. These initiatives are helping Australians save electricity by switching to renewable energy.
Terrible Installation Experience. Would Not Use This Company Again.
NB: We were buying 2 systems for 2 townhouses. 3 storey, flat roof, no access for a scissor lift. we made the salesperson very aware of any access difficulties.Sales process was fine. They explained the options and didn't try to over-sell us.
They did mention, when asked, that the system would be "battery ready" but I didn't ask enough questions as to what this means and it turns out that a new inverter will be needed if I wish to add batteries.
They did emphasise how good their installers were but did not mention that all their installation teams were sub-contractors.
We were assured that installation would take 4-8 weeks. The deposit was paid Nov '22. I estimated it would be done in February '23 at the latest. The installation occurred in April '23, 21 weeks after the deposit was paid.
In that 21 week period the sub-contractors all refused to take on the job. The company failed to do their job and at one point claimed "It's not my job to organise this work" but could not tell me who had that job.
At one point I was asked if I could supply a ladder so they could access the roof as none of their sub-contractors owned a suitable length ladder. I told them they should hire or buy a ladder.
When the installation occurred the sub-contractor said they would start at 8.00 but arrived at 10.00. They consistently arrived late each day.
Their truck looked like a rubbish dump with tools and parts thrown in the back.
The 2 day installation took 4 days including a Sunday even though the tradesman said they weren't having any problems. It was obvious that the 2 installers were fatigued and working quite slowly.
They ran out of conduit and saddles. I gave them supplies from my workshop.
Despite all that the installation was neat and there haven't been any problems.
When the company sent me photos of the installation they sent the wrong roof. When questioned they couldn't find my roof photos.
I can't recommend this company.
Panel rating: 5/5
Inverter rating: 5/5