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More Green Energy

More Green Energy Reviews

3.6

Based on 130 ratings 1 Review removed
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More Green Energy is a Solar Power Installation company based in Blacktown and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
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More Green Energy Reviews (130)

Show Most Recent reviews from All time  across Australia

Average Scores

3.8/5

Value for money

3.8/5

Quality of System

3.8/5

Installation

3.4/5

Customer Service

  • 5 star 52
  • 4 star 31
  • 3 star 7
  • 2 star 8
  • 1 star 32

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Beautiful installation

The sales team was very good and helpful. Team members for installation was very good and fast.
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Well organized sale and installation service

This is oure second solar system with More Green Energy. We are very happy with
Alex sale person and John installation services.
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Had good experience with More green - Alex Williamson & the installation team.

Had a pleasant experience with More Green team. Even though my choice of inverter product became unavailable close to installation date, it was handled professionally by the team- and we discussed alternative brand.
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Very disappointing

My experience with this company has been very disappointing. Contracted and paid deposit 3/8/2022 for 6.6kw system and advised installation would happen within 2 weeks. Every interaction since deposit was paid has been instigated by me. I contacted them on 3/8 and was finally advised they could not install contracted system and offered a smaller system. This was unacceptable and I asked for a refund of my deposit as they could not meet the terms of the contract. I have contacted them repeatedly, they promise to follow up and return call (never do) they give time frame for deposit of refund 10 days, 72 hours etc etc none of which have been met. Deposit still outstanding. Have had to start proceedings with NSW Fair Trading. They offer very competitive prices however check out the consumer feedback on independent web sites before making your decision to engage this company.
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Fantastic sales and operations team

Polite, Understood my needs, Installed within a week and good operators. They also organised the grid connection. All done within a matter of weeks
Inverter rating: 5/5
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Excellent service and product offerings

Quotes provided inline with my requirements. Provided us with suitable options and a range of systems. Customer service was very good from quote to installation.
Panel rating: 5/5
Inverter rating: 5/5
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Easy, smooth

It was easy, smooth. Afnan was point of contact from More Green energy. Very helpful and forthcoming.

Installation was finished in less than 3 hours. They organized grid connection as well after the install - wrote to my electric provider with necessary paperwork.

Cost wise - value for money. Will recommend them.
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Fantastic Customer Service, installed solar in a week after quotation done.

Afnan the sales executive help me to choose the correct panel and inverter and above all correct size of solar system for my home. Discussed all the option i can go through. Then customised an amazing package 7.88kw system with Jinko 415 w 19 panels panels with mid range best inverter 6 kw Goodwe.
Also sorted my finance in a day. And installed the system with in a week after i accepted the quotation.

Still following up the performance of my system.
For pricing to installation Afnan has gone his above and beyond. Highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent service from More Green Energy.Aftar installation,customer service are more important which More Green Energy doing very well for me.well satisfactions all time.

Very good
Very good
Very good
Excellent service from More Green Energy. After installation, customer service are more important which More Green Energy doing very well for me well satisfactions all time.
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Easy process

Nice easy process, very professional arrived on time and friendly sales staff
Inverter rating: 5/5
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Great service and price

Thanks very much to Alex Williamson for the great service .kept in constant touch with us throughout the whole process and made it a very easy and simple process .
Also thanks to Aakash and his team for friendly efficient professional installation of our system. in half a day they had completed the job and the system was up and running .I would highly recommend more green energy to anyone looking at solar
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An incentive was offered by More Green Energy for this review. Learn more here.

Great lib

I would to thank More Green Energy specially The senior solar consultant Afnan is prefect he gave me good advice good quote amazing Afnan, I put my trust in him and he was in a position of trust. The installation was tidy and good job I would thank all the installers they did great job.
Panel rating: 5/5
Inverter rating: 5/5
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No More Green Energy

Signed up and payed deposit, looking forward to getting installation at the end of the month. This all happened 02/10/2021.

Everything about this company is non existent except for the deposit. I have made many calls to this MOREGREEN company, sometimes they would answer, if they answer they will get back to you., but don't. Hey MOREGREEN I'm still waiting for a call back. What a scam. But hey I'm not going to drop this. I will keep RINGING & RINGING & RINGING.

Why are these people still operating. My experience for installation is nnon existent I'm still waiting.
I wish I found this site sooner.
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I would not recommend buying from this company

I ah still waiting for them to return my call I have been waiting 3 month to find out what is wrong with our solar panels there is always an issue with getting through on the telephone - no one answers or when you get through they hang up on you, sending emails and getting a response is a joke, if you try and call they are unreachable and when they did call back you get nowhere. Terrible company do not purchase from them.
Only thing I can now do is try consumer affairs.
Inverter rating: 1/5
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By thereown default, hate to say!

They were excellent in getting back to me re the sales and was always helpful and friendly.
The installation seemed to go well, though they had said they where installing a bonus three panels and this didn't happen. It was to be a 10.4KW system but they installed 9.4KW . Probably sensible given what happened next.

I had the solar switch before the inverter catch fire the first really hot day in October, the fire brigade come as I couldn't stop the fire, in the end they had to close off all the switches on the roof to stop the re-ignition. The Firemen said that they there have been a number of similar situations happening across Australia and would be reporting this incident to the gov regulators. I hear that this situation is still happening though have no idea if it isolated to a particular product or service. It is highly dangerous and some people who have lost their homes due to this situation, every incident like it has this potential.

They took nearly a month to fix the switch - due to weather forecast for rain - though we hardly had any rain for at least half the time and then they came on a day that it was raining. They staff are friendly and polite even when I was rather angry with them. There where two switches put in to replace the one in hope that this would divert the experienced disaster, however the system has only worked for two half days since September. It is tripping the main safety switch. I could go on but I think you get the idea. I am not sure if they are understaffed, or they are over worked but I find that there is no urgency and very little action to follow up on there given apology, even though they do indeed continue to be very polite with me.

I really hate having to give such reviews and held off for a long time in submitting one, but I have thought that the whole issue was so dangerous that I should be letting people know to be aware of no matter which company you choose. I have included my other issues due to my frustration. I admit I have not been attention to detail and have placed a lot of trust in the installers, please do not do this for any company, you should always be diligent and also keep a close eye on any relatively new installation of an electrical item.

It is a Goodwe inverter that is installed (this was not what caused the fire, but is what has now failed), I note there are some negative review in the same time period as my issue in relation to this inverter.
Inverter rating: 3/5
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Good value, great service!

I resently had solar installed by More Green Solar after long time of searching online ,talking to many installers and getting few quotes. I found that More Green is the best. Great value for money and fantastic service. The sale & admin guy Alex is excellent ,very pleasant,patience and helpful. The installation team had done a beautiful job. They arrived on time, took extra care around the property and didn't break any tiles.
I am very happy that I'd chosen the right installer and highly recommend It.
Panel rating: 5/5
Inverter rating: 5/5
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Great installation!

I have to say the whole process was great, no complaints at all. I don't know much about solar systems at all but my brother-in-law helped us out and recommended More Green Energy. He loves the product and the savings he has made and contacted Alex from More Green Energy for us. Once initial communication was made then Alex called me and we went from there. He explained things, communicated clearly and never got frustrated with my questions. He set out a clear quote with pics of the job that would be done. The sales process was easy. The job was only delayed by 1 week due to weather but then happened when they said. Mark and his team came out to install the panels. They were all very polite to my mother, they arrived when they said they would and got the job complete in the time they said they would. Follow up phone calls were received immediately that night from John who guided us to connect the system to our modem, etc. John was very patient through this process as I am not very IT savvy at all. All in all the entire process was a 5-star job!! Thanks More Green Energy!!
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Second installation.

We used this company on our first installation and had some issues ,but with the second install they raised there game and did a very good job .
For your own information of the 3 companies you supplied only two gave us quotes and they were both more than three times the price of the company we used .The quotes they suppled would have take about twelve years to recover our costs . Way to long
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Terrible install and now no warranty on the failed Growatt inverter.

We paid $3200 for a 6.6 kw system from More Green Energy last April. The panels were all facing north, so now we miss generating power after 3.30pm (in WA) The installer placed a panel over a bathroom vent and crushed it as well.
More Green Energy refused to talk or rectify the problem.

Now we have a failed Growatt inverter (verified by an independent electrician) and More Green Energy have once again failed to warrant their product. Consumer affairs are now our only chance of getting our money back as I have contacted them and their installer who refuse ti reply.

DO NOT DEAL WITH MORE GREEN ENERGY!
Panel rating: 3/5
Inverter rating: 1/5
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Very cooperative and responsible in dealing with customers

Monty, John & Alex were great and so was Afnan. Vert good and clear presentation on competitive offer. Response is quick and efficient. Committed to task. Highly recommended for solar.
Inverter rating: 5/5
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Fantastic Customer Service

Very seamless process from the initial interaction of quotation to sales and to the installation, Special thanks to Mr Afnan for explaining me the right Solar product. Mr Afnan was very knowledgeable and friendly. The installation guys were quick and efficient, communicated well. I was contacted to ensure the installation process went smoothly.
Inverter rating: 5/5
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Perfection all the way!

This experience has been amazing! Nathan Jones (0422627664) was wonderful to deal with & the boys who fitted them were perfect! I will recommend them to everyone!
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Very satisfactory experience

The supply and installation of our solar system was professional, prompt, courteous and efficient.
After the installation, connection to the grid was seamless .
The overall experience with Moregreen Energy has been very satisfactory from the quotation process to commissioning .
Great return on investment.
Inverter rating: 4/5
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Great company to deal with. Heard less attractive things about them, but they shined through the process.

- The salesman Nathan Jones went out of his way to give me exactly what I wanted at an attractive price.

- The installer, Pierre and Peter, went beyond assigned work to move (and let me keep) two older panels to be used for garden illumination for no extra cost. Very polite, tidy and punctual. Delightful people.

- Haven't had much use for customer service, but John Harris was very obliging and helpful with the setting up of the wifi monitoring software.
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Great Service from start through to Installation to after installation

The effort at customer service in securing the best product at the best possible price through to the quality and care in installation through to the after installation support - has all been a score of 11 out of 10!.....just a fantastic experience leaving me totally satisfied with the money invested into the system as well as the Business providing the system!

Thank you to all the team lead by Alex - courteous/ knowledgeable/ professional in every way!
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Sales/installation

More green energy Girraween team is fabulous. They helped us alot. Reasonable quotation and great work. Thanks
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This 1.00 star review was removed at the request of the reviewer

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Excellent product and follow up

Installed the product about 7 months ago. Excellent product and service.

I have a follow up technical question recently and it was addressed in a timely and professional manner.

Will highly recommend.
Inverter rating: 5/5
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Not too bad at all

Salesman was nice and supportive
Installation team did job well efficiently
Support team done the good job to have the meter issue resolved after liaising with Enphase support.
Highly recommended..
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Very poor customer service

They were sweet and sugary till I paid the money. They made false promises. They offered me 6 months interest and fee free payment arrangements. They promised to refund even if the credit card company charges any fee. But when the 6 month period was over the credit card company charged $100 and refused to enter into any discussion. When I contacted More Green Energy, initially I was told that I will get a refund but the money was never refunded. Now they are not responding to my phone calls. I tried contacting online but still no response. They purposely avoiding my phone calls. Such a poor customer service.

I wonder how this company got the licence to operate in Australia. I never faced with such poor customer service in Australia in my life time.
One cannot contact anyone other than the sales. No one can reach someone with responsibility to escalate any issue.

During installation the contractor broke a roof tile and when it rained water entered the roof space and damaged an entire light fitting. When I contacted More green energy there was no help. Refuse to compensate for the damage.

So, please avoid More Green Energy.

I will not recommend More Green Energy to anyone.
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More Green Energy Solar Installation Review

Thank you Kim, John and Monty for your excellent customer service, installation and after service provided.

Impressed with your prompt action and your follow up with with our minor Inverter issue which was satisfactorily resolved.

Highly recommend More Green Energy for all your Solar needs.
Kim, John and Monty are there to help !!!
Inverter rating: 5/5
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Great customer service

Had Solar installed by More Green Energy 2 months ago for a very good price. Saving a lot of money so far and nil issues. Nil electric bills and now saving money on gas! Janet from sales was great and has a lot of info on quality and price!
The service team of John and Monty are terrific and always monitor your system and help solve any issues that arise straight away.
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommended

Easy to communicate with and installed well. Happy so far.
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Happy customers

The whole process was simple, easy to understand, installation was efficient, installers were polite and organised.
Inverter rating: 5/5
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Great all round

I like to say thank you Alex to you and crew for great service and very prompt installation once again thank you
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Excellent customer service and product

They were professional to deal with and gave us prompt service. I would give them a high recommendation. they always responded quickly to any of my queries.
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Installers great, nice guys, happy, efficient and professional

Quoted and accepted agreement on 24th February, but not installed until 22nd April, originally quoted 3 weeks, disappointed on that side, Nathan is a lovely man but not so good at customer curtesy and letting know what was happening, I had to contact him! When said I was cancelling got immediate installation in 2 days!
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Exceptional service

Explained the different options and quoted, Installed on the promised date & Fantastic after sales service by Peter, Monty & John
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A job well done

Installation took a little more time to organise than I expected but understandable considering we are regional. The installers were very polite and efficient with putting up the new system and taking down the old one, and left my place spotless. System is working great. Altogether a good experience.
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Very happy with Customer service of MORE GREEN ENERGY

Very happy with Customer service of Afnan Senior Solar Consultant More Green Energy
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great and clear communication

Reasonably priced compared to all market solar providers and great service already seeing results.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic company to deal with

Dealing with Abby and her team made the sales process very easy and understandable, the came the installation side of the process and it went really well and the guys set everything up for me and made sure I had a full understanding of the equipment as well as the mobile monitoring system, they did the whole thing and made me a very happy customer, and if I rang customer service I was made very welcome and dealt with very professional.
Inverter rating: 5/5
Battery rating: 5/5
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I think they are a very dodgy company

I went onto a blog about these guys and was inundated with terrible customer experiences and terrible after sales. These guys lied to me and told me they were CEC accredited. You can look up CEC accredited companies on the CEC website, and More Green Energy are not. I will also suggest that most reviews online are actually done by affiliates of More Green Energy. I expect that they will post dodgy “good” reviews after this one. Read the good reviews and compare them with the bad to make your own mind up. It’s actually laughable how dodgy some of the good reviews are. Their website is not operational today and I was informed by WA Consumer Protection that they have received numerous complaints regarding this company. STAY AWAY. Yesterday I was rung by them to tell me to cancel my productreview.com review of them. I don’t care if I lose my deposit, just don’t deal with them as they’re as dodgy as they come.
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Bad customer service! Wouldn’t recommend it to any of my relatives and friends

I had known about this solar company through my uncle and his friends, therefore my dad and I decided to install solar in order to reduce the cost of electricity. At the beginning, everything seemed to be fine until we received our first electricity bill, which I found out that we did not receive any credits for feed-in tariffs. This was when I was involved in such a lengthy process between the energy provider and solar company in order to investigate the problem. After Vector's electrician got involved (on 22/12/20), we figured out that the solar installer had incorrectly connected our solar to my neighbour's main switch, not ours (btw we live in a duplex).

We would never imagine that we have had to go through too many problems and unprofessional practices from the staff of this company.
An electrician contacted the installer who installed the panels on that day to inform the issue and he promised to come at 4pm on 22/12/20 (I had to take a day off to wait for him). We were literally waiting until 10ish and they did not message or call anything to say that he was not be able to come due to whatever reasons, not until I contacted them at 10ish and was told he would come the next day. I did call him a couple of times around 4pm, 6pm and 7ish to double check if he would turn up.

Once they fixed up the issue, they reassured me to contact them, in order to negotiate the compensation. We need a compensation for a period of 4/7/20 to 23/12/20 for the loss of solar production, which appeared to be used by my neighbour. I had to constantly email and call them from 11/1/21 to 29/1/21 to urge them giving me an action plan for the problem that their installer had caused us. On 28/1/21, I emailed them to express my inconvenience and uncomfortable to keep chasing them up for update. I was aware that they were busy as well, so I stated in the email that I was willing to give them some more days until Friday 5/2/2021 for someone to contact me to discuss the action plan. Otherwise, I will take further action on my side.

As what I expected, they have not got back to me, no emails, no phone call and for that reason, I had to escalate this issue to a third party-Fair Trading. I had submitted my complaint and awaiting for the results.
Also, they did not measure the roof probably as they only did it online through (appear to me) taking photo from google earth. No inspection in prior the installation day. This resulted in the faulty number of panels needed for my roof, as originally they planned to install 18 panels. Therefore, only 16/17 panels were installed and this caused an impact to the final payment. I had to ring up different people (the installer provided the contact) to negotiate the final payment! My friends had installed solar before and their companies always sent someone to inspect the roof before the installation. Once again, this was my fault for not doing more research about this but trusting them because they literally installed solar for my uncle earlier 2020!

I would like to emphasie that I WILL NOT RECOMMEND THIS SERVICE TO ANYONE THAT I KNOW, as I do not want them to take even a small possibility to go through this mess and to deal with unprofessional staff.
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Awesome experience...Afnan the man

They said 2 weeks but everything got done within a week and very smooth.
Afnan is your man for solar solutions.
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Prompt response and good on time service

Thanks for the service with in due time , The boys came quickly and install the inverter on the same day it arrived
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Extremely disappointed with MGE

I had solar system installed in October 2018.
I had no major issues with quoting process and installation of the system.
The Inverter failed in September 2019. Since we had 5 other people living with us at the time, and I was busy, I didn't contact More Green Energy until 6th of January 2020. They requested some information, which I provided immediately. After that, they just ignored me. Nothing was done until I complained to the Dept of Fair Trading.
The Inverter was replaced in May. However, the system hardly worked. It produces about $5 of power per month. I contacted More Green Energy again. They requested some information, which I provided immediately. After that, they just ignored me again.
I took them to NSW Civil and Administration Tribunal. A phone session was arranged for 29/10/20. More Green Energy didn't answer the phone. Another hearing was set for 27/1/21.
More Green Energy then installed a Wifi for me to monitor daily production. Since they installed the Wifi, the system works much better. However, averages daily production is 17 kWh. They promised me 27kWh a day.
I wrote to More Green Energy on 14/1/21 and told them that I am not happy with the system and never will be. I requested $400 for past losses due to the system either not working or not working properly and I will consider this case closed. They did reimburse me for $400 as requested.
Just to reiterate the system doesn't work properly and More Green Energy service is almost non-existent.
It is all good until something goes wrong.
My advise is, don't deal with this company.
BTW, I expect a number of 5 star rating reviews after I post this review.
I have had solar installed to 2 properties in the last year with another company. The difference in service is amazing.
Panel rating: 1/5
Inverter rating: 1/5
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Great service & assistance so far

Great service & assistance so far. Only had installed today but they fitted in with me & all looks good so far. Cloudy day so yet to see full impact but helpful App helps you see exactly what you’re getting back power-wise from anywhere in the world.
Nathan Jones was very helpful in organising the whole thing.
Would recommend happily.
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Good solar system. Good price. Excellent customer service by alex (afnan)

The customer support officer alex (afnan) looked after very well from booking to installation very well. Not pushing to buy. Offered me what i wanted and gave me better price. Very helpful. The installation team was good. Came on time. Did a very professional installation. Explained all process and how to operate. They installed 17 panels instead of 18, due to lack of room discovered during physical inspection. Technician seems like in the field for many years and have good experience. Overall good company to get solar system
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Super Fast Installation

The company provided three quotes for various quality systems and were very happy to discuss different options. They were not pushy and listened to what I was looking for in a solar system.

Installation was straight forward and the installers were professional. I expected installation to take a few weeks as we live in a regional area but to my surprise the system was installed four days after I signed the contract to purchase the solar system. The only concern I had was that there was no confirmation from the installation team that they were showing up. The sales rep informed me that the install would happen on a particular day and it did but I was not sure that it would happen until the team showed up mid afternoon on the stated day.

Customer service was mostly great. The company initiated most contact at appropriate times either via a phone call or an email. The company organised everything and contacted our electricity provider to ensure a smart meter was fitted for connection to the grid. We were kept informed at each stage of the process except for the confirmation from the install team.
Inverter rating: 5/5
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