Magic Electrical Services Reviews
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Magic Electrical Services is a Solar Power Installation company based in Bunbury and serves WA. Here are their reviews as submitted by visitors to SolarQuotes
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Magic Electrical Services Reviews (53)
Show Most Recent reviews from All time
Average Scores
4.7/5
Value for money
4.6/5
Quality of System
4.8/5
Installation
4.9/5
Customer Service
- 5 star 26
- 4 star 26
- 3 star 1
- 2 star 0
- 1 star 0
View Timeline
12 July 2023
04 June 2023
Great customer service
Someone came to house same day as I asked for a quote.Was very polite and knowledgeable.
Magic is now preparing for installation, first step was they needed my last power bill.
03 June 2022
As expected
Some problems with monitoring being addressed by installers. Unable to comment on efficiency / ability apart from it all seemed to install ok.11 March 2022
Friendly cooperative company
Easy to get quotes, even after we changed our mind a few times.They agreed to get goodwe consumption monitor for us
Inverter rating: 5/5
08 February 2022
Original Review on 08-06-2021:
Great salesman
From the initial call to the final handover, the service was excellent. Ron took time to explain the system, the advantages and the process thoroughly. Once we decided, the whole process was quick and effortless. He contacted the supplier and explained every step. The installation was also swift and efficient. The fitters answered any questions I had. They were extremely respectful of my home. They didn't take a break at all either, even when I offered refreshments they declined. They explained the meter to me before they left. Ron arrived shortly after installation to set up the wi fi on my phone. He set up the whole thing for me then explained it all. I really couldn't ask for more.8 months later we asked Janet: "Are you happy with the performance of your system so far?"
We have made great savings on our power bills even after having the air-conditioning on all day during our really hot summer.23 January 2022
3kw solar system
Very professional quoting and sales person.Installing was professional crew was on time very knowledgeable and left premises immaculate.
All paper work to organise grid was done by Ron in a very timely manner.
Only installed 3 days ago awaiting WiFi connection to Sungrow.
05 December 2021
Totally Professional, Great Price, Quality Products & Installation, Couldn't Be Happier!
I would highly recommend Mark and the Magic Electrical Services team for many reasons.When first contacting Mark from the UK, as we were residing in London whilst our new build was being constructed in Geographe, WA. He was friendly, helpful and very professional with his advice and knowledge.
Magic did the pre-wiring for the PV System during the construction of the house so the high voltage cable would be concealed behind the walls for a neater and more professional install.
He sourced the panels that we required without any issues, that being REC Alpha panels.
A few weeks after installation we had a faulty Huawei Inverter that needed replacing, this was not a problem as Mark was totally on the case, he organised the replacement and installation in the fastest time possible.
After our initial installation of the system we decided to have Solar Analytics installed in which Magic happily supplied and installed. They did SA installation at the same time as installation for the replacement Inverter. As an act of good will for the inconvenience of the ‘faulty' Inverter Mark did the Solar Analytics installation 'free of charge'.
Overall Magic Electrical Services were very competitive with the pricing of the system and installation, far cheaper than the biggest known provider !
The installation was carried out in a very professional manner with a neat tidy install in our garage for the Inverter and on our rooftop for the panels. We were extremely happy with Mark and the Magic Teams professional work.
Overall from our initial contact through to the completion of the install, as the name would suggest, they did a ‘Magic’ job !
*Can I make it very clear that the ‘faulty’ Huawei Inverter had nothing to do with Magic Electrical Services and their installation.*
Panel rating: 5/5
Inverter rating: 5/5
26 November 2021
Great deal
The process was seamless installation very good all concerned were extremely punctual and no questions were to much installer found some white ant damage and took the time to repair. Ron was very helpful pleasure to deal with thank you.Panel rating: 5/5
Inverter rating: 5/5
09 November 2021
Great company to deal with in all aspects
I was extremely happy with Magic from the quote through to install . Thanks for recommending them .13 September 2021
Great ongoing support
Whole process was quick and easy with great communication from Ron and the installation Team. A small problem was picked up early by Ron and fixed in no time. Great after sale support.Inverter rating: 4/5
02 September 2021
All good
Quick efficient install on the day. Good communication with staffInverter rating: 5/5
09 June 2021
Prompt service. Quick action and application. Quick and efficient installation. Multiple follow up to check satisfaction.
One quoted on line within 1 day, second arranged visit for 3 days time, third arranged next day visit (accepted).Installation was quick.(3 days after Western Power approval), another company we put onto a relative is over 6 weeks before installation.
Installation clean , installed in 4 hours, fully explained and tested.
Magic organised grid application immediately they were short listed and got the jump on the others.
30 March 2021
Excellent company to deal with
Ron was a wealth of information right from the start and initiated the process to replace the meter before we had even decided to proceed with solar. Marc and David were excellent tradesman and did a fantastic job of installing our system. Very efficient and competent tradies, that really do know their work. A highly recommended company.09 March 2021
Original Review on 07-07-2020:
A Very Customer-Focussed Company
From the moment Magic Solar made contact with me until the completion of installation, I found that the company was totally customer-focussed. They responded on numerous occasions to my very detailed queries and kept me informed on progress after I placed the order. They were also very responsive in their ability to provide a number of different options covering a range of different products. Being our first ever dip into the solar market, they removed the fear of the unknown from our concerns and gave us the confidence to proceed with them. That trust was well founded through their very professional installation and commissioning stage with the site left in an extremely tidy state. They handled all the approvals process efficiently and kept us informed throughout the whole process. We are very happy with the end product.8 months later we asked Gerry: "Are you happy with the performance of your system so far?"
After 8 months, we are averaging about double what I assumed when I did my original benefit : cost analysis.It was one of the best decisions I ever made to go solar and once you understand how the benefits and costs work, it becomes a no-brainer that it's an excellent investment decision, with the added benefit of helping with reducing our environmental impact.
08 March 2021
Original Review on 03-07-2020:
Performance
All quoted retailers provided informative information, however Magic Solar pipped the others with with price and and speed of installation of very similar products. After one month the system appears to be performing well, but need to see a couple of power bills to assess.8 months later we asked Ernest: "Are you happy with the performance of your system so far?"
Currently we are very happy with our system though we might have reconsidered having the system facing north and east instead of all north, as we then would have had some power generation earlier in the morning when we wake up. But then all is ‘horses for courses’.31 October 2020
Installers were on time and delivered on my expectations.
Happy with the process. Old system removed and the new one installed in a timely manner. Roof and site left clean and tidy. A few issues delivering excess power to the system but that is more to do with the State’s network. The company is working to resolve it and have not yet expected full payment of the solar system until it has been resolved.Inverter rating: 4/5
20 October 2020
Ron is awesome, the only person that came to give me a quote.
Ron was fantastic, no pressure, lots of knowledge, I actually took about 6 weeks to decide on which products I wanted, I did a lot of research, then when it came to installation day it was really easy, I would highly recommend Magic Electrical Services....very happy customer ......Thank you :)09 October 2020
Great service
After a talk to determine what i required i was recommended 4 alternatives based on price and suitable to a very difficult roof, The installation was excellent and trouble free. The customer service from Ron was great nothing was to much trouble and he set everything up .and is always on call.I can totally recommend Magic in all respects.
And thank you Solarquotes for all your information and help.
Thanks Robert Bull
Panel rating: 5/5
Inverter rating: 5/5
07 August 2020
Trouble free, fast and efficient
Quoting was done promptly and was easy to follow, all connection process was done by Magic. The installation was done at the time it was arranged for, and the service personnel were tidy and polite. So far so good.23 April 2020
Very happy
Magic were very prompt with quotes, meeting me on site and answered my many questions so I had a clear vision of completed project.Installation was done when they said they would do it. They were pleasant tradies and very respectful, clean and tidy.
Customer service after installation was very good.
15 April 2020
Magic Electrical Services Really Live up to Their Name!
Magic made the whole process very easy. Ron was great, came round to ensure everything was suitable for solar. Very up front with anything I needed to know.From signing up, to installation was extremely fast. Ron took care of everything that needed tonbe done, I just received all the emails informing me of progress/sign-ups.
I can't praise these guy's enough. Highly recommended. Just very professional, friendly and helpful.
31 March 2020
Alround good guys
No problem with any part, everything done on time and very professional15 January 2020
Excellent pricing, installation and service
Very happy with the professional service provided by this company. Their quote was very good (20% better than the next best); Ron promptly came around to have a chat and check the proposed siting. He was able to answer all the questions I had about the different panel and inverter types. His comprehensive quote was provided that same day.The installaion was undertaken by Marc and Davide who were both very professional and approachable.
When Ron came to check in after the installation I raised a minor installation issue relating the the positioning of one of the panels. He quickly organised with Marc and Davide and had the panel re-located.
The system has only been in for just over one month, but has performed even better than I expected.
I highly recommend this company for solar installations.
Panel rating: 4/5
Inverter rating: 4/5
11 January 2020
The manager and install team were both excellent and kept me informed during the installation as panel layout needed modification due to shading.
The manager and install team were both excellent and kept me informed during the installation as panel layout needed modification due to shading.04 January 2020
Excellent installation and service
Excellent service and polite installersI highly recommend this company
29 December 2019
Great service
Well informed during quote process with excellent follow up. Very professional and neat installers who communicated well with me during the process of installation and took pride in their work.In dealing wit Ron Trezise and his team has been a most professional and satisfying experience.
25 December 2019
A no BS installer
Simple and efficient install. Sales quoting was honest, not "flashy" like some other companies. Presented/confirmed information already found on SolarQuotes. Measured up, designed the system (for 3 phase) and presented pricing promptly. Grid connect applications were handled in a day or so by email, no problems. Pricing was very competitive to other local installers for similar/same components. Additional promotional discount clinched the deal and made it a no brainer decision.Installers arrived on time and quickly put the system in. Runs very well and I wish I had done sooner.
A little confusion in setting up inverter passwords for commissioning was the only misstep. SMA make this way too complicated (passwords for WIFI, Installer, User, Internet Portal). Don't lose/mixup the various inverter passwords or you'll have to pay SMA for a personal unlocking key (PUK).
14 December 2019
Great company, highly recommended
Ron gave me some really good quotes for good quality systems, i had done some research so I also asked him for a quote for the panels and system that I really wanted. I was expecting to be talked out of it or given a ridiculous price like other company's had but Ron went out his way to get me what I wanted and for a good price. Was installed within the month, the owner of the company and another guy did the install which was quick, no mess and no problems. Has only been installed for a couple of weeks but so far so good
29 November 2019
Easy to deal with and smooth installation
Ron and installer Marc were great to deal with and the installation was completed within a 1½ weeks of paying the deposit. Very happy customer11 November 2019
Fantastic “Old School†service provided
Very easy to deal with. Extremely flexible gentleman’s agreement repayment plan was offered.It is such a shame other companies do not have the same “old fashion†approach.
31 October 2019
Great install & great system
Installer honest and punctual, install without a hitch.System is excellent but as well known the SMA sunny portal could be better.
11 July 2019
Issues with connecting inverter to personal account through Sunny Portal but seems to more manufacturer issue than installer issue.
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20 April 2019
Original Review on 19-08-2018:
With so much to consider with solar it was great to feel confident in the suppliers nominated by Solar Quotes. Magic Electrical were fantastic. Great communication, quality install and competitive pricing. Thanks to Solar and Magic!8 months later we asked Kit: "Are you happy with the performance of your system so far?"
Yes, It has been a great investment. We have had no problems and I love to check out what we are producing on even overcast days.05 April 2019
Original Review on 02-08-2018:
I was quite surprised when I received our quotes that all suppliers quoted on 275W Jinko panels and Fronius inverter as the base line product. There was other upgrades that offered features that we considered not beneficial. The choices were reduced to purely financial. We chose a smaller more nimble (and much cheaper) supplier and are delighted with the result, so far. As Marc from Magic Electrical said whilst connecting the inverter “I’ll turn this on in a moment, then you can start watching the numbersâ€. I have been since and have been pleasantly surprised with the results. I am a little worried about becoming a meter junkie though.Thank you for your blogs and reviews I do find interesting reading and gain relevant knowledge from them.
Kind regards Rob Vanderspil.
8 months later we asked This person: "Are you happy with the performance of your system so far?"
Yes, the system has been faultless so far. The biggest hurdle has been self education and not being anal with the family about when to use and not use electricity.07 March 2019
Original Review on 05-07-2018:
Not a fan of the word "fantastic" as it is somewhat over used depleting its relevance... however, the installation was exactly on time, extremely well organised and efficient. Being a Builder, I have had some experience in order to make that assessment.Have not had any opportunity to test "customer service" since nothing has gone wrong......yet!
As for product quality...well.. like anyone, I can only answer that in 10 years.
8 months later we asked Ross: "Are you happy with the performance of your system so far?"
Above expectations31 January 2019
Some of your recommended services were very expensive. Not all got back to me.
Installed LG panels with Fronius inverter at $6300. Quotes for exactly the same spec were up to $12800.
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Installed LG panels with Fronius inverter at $6300. Quotes for exactly the same spec were up to $12800.
30 January 2019
Marc was great to deal with, the job was done quickly and very cleanly. System is working well.
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16 January 2019
01 January 2019
Absolutely no nonsense, punctual, informative and great workmanship.
Can not recommend too highly.
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Can not recommend too highly.
04 December 2018
Original Review on 05-04-2018:
All done very quickly and efficiently with minimum disruption. Dealing directly with the man who owns the business and has obvious pride in his work and his team was clinched the deal for me.8 months later we asked Clark: "Are you happy with the performance of your system so far?"
Yes, reduction in power bill in line with expectations.20 July 2018
17 July 2018
All three of the companies that quoted us for solar through SQ were excellent but Magic Electrical won the job and were fantastic to deal with, from answering question by email (my main contact system) to phone calls and clear explanations.
When they turned up to install they were helpful, thorough and had everything ready to go. I can thoroughly recommend them to anyone interested in putting solar on at their place.
Great team, great company.
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When they turned up to install they were helpful, thorough and had everything ready to go. I can thoroughly recommend them to anyone interested in putting solar on at their place.
Great team, great company.
09 May 2018
Marc Beaudry forwarded 6 applicable quotes for a reasonably complicated system on a 30 degree clay tile roof.
He and is staff were very obliging and overcame several obstacles during installation.
A very professional approach to the work at hand. We were under pressure to complete the job due to approaching weather.
My compliments to all.
Captain J.T. Major
Master Mariner
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He and is staff were very obliging and overcame several obstacles during installation.
A very professional approach to the work at hand. We were under pressure to complete the job due to approaching weather.
My compliments to all.
Captain J.T. Major
Master Mariner
05 May 2018
We considered a few installers in the Dunsborough region and found Magic Electrical Services to offer the best option in all aspects noted above
Phillip, Dunsborough WA
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Phillip, Dunsborough WA
22 April 2018
Marc and the boys from Magic Electrical were very efficient in installing the system. Marc was fantastic, he answered all my questions and also made good suggestions for equipment. We ended up with Suntech Hypro 295w panels with Fronius Primo inverter.
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04 April 2018
Found Marc to be professional and pleasant in both the quoting and installation process.The system did have a teething problem to start with, which Marc sorted out promptly. The quote wasn't the very lowest, but reputation and quality won the day. I would recommend Magic Electrical Services for a quality and honest job.
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27 March 2018
Prompt response to request for quote. Marc visited our house to explain and discuss options. He quoted on 4 configurations. Have chosen Fronius Primo inverter and Jinko panels. Installation completed as scheduled by Marc, Dean and David very efficiently. System test performed and demonstration held. Documentation provided. Very pleased with all-round service and expertise by Magic.
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16 March 2018
Pleased with communication and installation. Very professional. Best price out of 3 quotes.
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15 March 2018
Marc was brilliant. He kept us fully informed what was happening, and on installation day his team were very hard working and efficient. They even spotted a cracked tile on another part of my roof, and replaced it with a new one. I highly recommend them.
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09 February 2018
Marc at Magic Electrical was very efficient and thorough and was able to upgrade our old electrical switchboard on the same day as installing the panels and did an excellent job. I would definitely recommend them.
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Professional and friendly installation
Very happy with the process from quote to installation.Everything was arranged and I was updated along the process.Was informed of the particular needs for my house and the recommended system so I felt confident this information was provided with the best outcome in mind. Highly recommended.
Panel rating: 5/5
Inverter rating: 5/5