Lumax Solar Pty Ltd Reviews
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Update Dec 12 2022
ASIC Notice advising the Company Lumax Solar Pty Ltd ACN 600 613 652 was Deregistered on 11/12/2022
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Lumax Solar Pty Ltd Reviews (121)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 35
- 4 star 72
- 3 star 12
- 2 star 1
- 1 star 1
View Timeline
15 January 2024
19 April 2021
Original Review on 16-08-2020:
Easy process
Was a very good experience and the whole process was made fairly easy8 months later we asked Wes: "Are you happy with the performance of your system so far?"
The system that was installed has been living up to expectations and we are pleased with the performance thus far19 November 2020
Original Review on 20-03-2020:
Satisfied customer.
Good interactive design and quote process, prompt replies to queries and install completed as scheduled.8 months later we asked Reg: "Are you happy with the performance of your system so far?"
It certainly has.20 October 2020
Awesome job!
Competitive price and keep up to their word in pricing. Installation dates well communicated and changes communicated in a timely manner . Customer friendly. However, I would suggest it’s good to give a call back and enquire a week later after the installation and to keep customers happy.Pro-active ness in customer relation could improve.
24 August 2020
Good quality and price, looking forward to savings!
Good installation, done in one day. Made some suggestions with customer service which they very openly took up about texting what time the installers will show up, and giving direction about how and who to complete payment to. Still just waiting to organize the wifi so the system can be monitored from the phone app, and will see the savings on out bill soon!12 August 2020
Great service
The sales and quoting process was very informative. When it come to the installation day the guys turned up bright and early. Very friendly and professional. Answered all of my questions and showed me how everything worked.The installers called me the next day to see if I had any questions and again a week later to see if everything was good. Can't recommend these guys enough!Inverter rating: 5/5
12 August 2020
Original Review on 11-12-2019:
Extremely happy
Extremely happy with every aspect of service.Salesperson knowledgeable but not pushy.
Quote clear and detailed.
Kept up to date with progress along the way.
Installers friendly, explained system fully, assisted with setting up registration and cleaned up throughly.
8 months later we asked Rebecca: "Are you happy with the performance of your system so far?"
Had hoped to save a bit more money, but given I came in at the bottom end of the subsidy system, I am saving the amount of money from my bills that was indicated to me at the time of purchasez/26 July 2020
Great Install
Good system, great customer service,Installation all went as planed & connected to grid.
Inverter rating: 5/5
07 July 2020
Fantastic
When Leon came, he explained me about a solar system both sides such as merits and demerits.16 June 2020
Original Review on 04-09-2019:
Very professional
Sales rep was great, he was very helpful, remaining service was professional10 months later we asked Judith: "Are you happy with the performance of your system so far?"
yes it has, just waiting on my next bill so I can see a whole 12 monthsThis 1.00 star review was removed at the request of the reviewer
Learn More27 April 2020
Very Good Purchasing and Installation Process
The salesman from the company I chose was very knowledgeable and was the only one to get on the roof to inspect the old system which was to be replaced. Only two of the salespeople came to the house, the third gave a proposal over the phone and email.Installation was on time and quick with multiple people working. They also took the old system away.
All admin around connection was organised by the customer service team.
08 April 2020
Great service and excellent sales person Mark.
Mark came and explained the syste...he was professional and knowledgeable.Main reason I went with Lumak is down to Mark.Installers came and did the job in a day...very polite,tidy and helpful.
Only issue I had was a delay in getting Ergon the EWR and from install to getting the system running took a month.However it is running well and I am happy.Should have done this years ago.
06 April 2020
Very fast and efficient Install
Very Laid back sales process, no pressure, in fact had fun.The guys turned up earlier than expected an got on with the job immediately, worked very tidily and were super easy to get along with.
Grid connection all organised just waiting for Ergon to do their bit.
26 March 2020
Original Review on 23-07-2019:
8 months later we asked Mary: "Are you happy with the performance of your system so far?"
The system is fine but it was not correctly installed and after much frustration with support from the company I phoned a local electrician who fixed it in a couple of hours.27 February 2020
So happy we got Solar!
With Solar, we're not scared of having aircon during a hot day in Cairns. Lumax's sales staff was amazing. Max educated us well and answered our all our questions. We were impressed with Jamie who contacted us personally on the day he installed it. The after sales staff was great with follow up as well. Thank you Lumax Solar!Panel rating: 5/5
16 February 2020
If it could go wrong, it did go wrong.
22/8/19 Luke quoted on job12/11/19 Lumax installed 21 of 22 panels. Tariff 33 not all disconnected. They did connect us to the grid.
20/12/19 Many phone calls later, got Leon on site. 22nd panel still in the warehouse!
16/1/20 Received Electricity bill from Ergon No record of Solar connection?
17/1/20 Several hours on phone to Ergon & Lumax. Our paperwork was submitted with the wrong address!
22/1/20 Ergon received correct paperwork but didn't recognize our solar credit for previous 2½ months. Formal complaint lodged.
30/1/20 22nd panel installed, Tariff 33 disconnections completed.
10/2/20 After numerous phone calls between Ergon and Lumax, finally granted some Pro rata solar credit.
5½months, countless phone calls & excuses, extreme stress, we think the saga is now over.
Panel rating: 4/5
Inverter rating: 4/5
10 February 2020
Original Review on 11-06-2019:
Would have been nice to hear from the firm following the install, but nothing, not even a call to check if we were happy, which we were.8 months later we asked Kevin: "Are you happy with the performance of your system so far?"
04 November 2019
Original Review on 25-02-2019:
8 months later we asked Michael: "Are you happy with the performance of your system so far?"
Was expecting better performance all year round & not mainly in the hotter periods.20 October 2019
Original Review on 18-02-2019:
8 months later we asked Alan: "Are you happy with the performance of your system so far?"
Yep halved the power bill08 October 2019
Original Review on 27-01-2019:
8 months later we asked Zelia: "Are you happy with the performance of your system so far?"
So far the system installed has been working without any issues. Only complaint is lack of customer support from lumax solar. It has been three weeks since i first contacted them about my tariff 33 not being disconnected. Several phone calls later and they still havent resolved the matter. How hard is it to disconnect tariff 33 which they were suppose to have done as part of their contract of installation?29 September 2019
Excellent service and product
They even managed to get me in earlier than booked. Installers very proficient and speedy.25 September 2019
Original Review on 20-01-2019:
8 months later we asked Adriano: "Are you happy with the performance of your system so far?"
No it hasn't. I was practically guaranteed i would not be paying for power as our energy bills prior to instal were so cheap. I still find myself paying 1/2 to 3/4 of my old bill making my return on investment a lot longer. I am still very happy i decided to install a solar system but it does not meet expectations.12 July 2019
Original Review on 08-11-2018:
8 months later we asked Anton: "Are you happy with the performance of your system so far?"
8.1kw system used for 2 occupants only, with minimal electricity use in QLD, and still receiving small power Bill's???16 May 2019
Very good company to deal with.
Just had system installed. Lumax staff were very helpful and and easy to deal with from start to finish.30 April 2019
Supplier Reply:
Thank you for the review. We appreciate it!30 April 2019
Supplier Reply:
Thanks for the feedback Kim. We do our best!30 April 2019
Supplier Reply:
We really appreciate your feedback. Enjoy the low bills!29 April 2019
Supplier Reply:
Thanks Angela, we really appreciate you letting us know. Enjoy the decades of low bills28 April 2019
Supplier Reply:
Thanks for the great review. We really appreciate it!04 April 2019
Supplier Reply:
Thank you for the review. We hope we did a great job! :)03 April 2019
Supplier Reply:
Thank you for the review. We hope you enjoy the low bills!28 March 2019
Supplier Reply:
Thanks Kat. We really appreciate the feedback. Enjoy the savings! :)18 March 2019
13 March 2019
29 January 2019
27 January 2019
27 January 2019
18 January 2019
Supplier Reply:
Thank you very much. We really appreciate feedback. Enjoy the low bills!09 January 2019
I Highly recommend Lumax Solar.
Supplier Reply:
Thank you for the positive feedback. Enjoy the low bills. We appreciate you helping our team member that was sick and still working. Thank you!01 January 2019
13 December 2018
13 December 2018
27 November 2018
Original Review on 18-03-2018:
Not to be installed till next week weather permitting8 months later we asked Terry: "Are you happy with the performance of your system so far?"
Better than I thought11 November 2018
02 November 2018
Supplier Reply:
Hi Rodney,Thank you for the feedback. We appreciate it. We apologise for the delays in your job and will endeavour to have better service for both yourself and our other customers in the future.
Please contact us anytime for any assistance you require and we will ensure we do our best to ensure speedy and quality service.
24 September 2018
Supplier Reply:
Thanks for your feedback John. We are really glad you were happy with our service07 September 2018
Highly reccomend the company.
Supplier Reply:
Thanks Brent. We appreciate the feedback. Glad you were happy. Enjoy those low bills!06 September 2018
Supplier Reply:
Thanks for being a great customer Bill! We appreciate it05 September 2018
Inverter rating: 1/5