Living Energy Solutions Reviews
About
Update 04/07/2022: SolarQuotes wishes to advise for the sake of transparancy that The Royal Automobile Association of South Australia (RAA) has expanded it's solar PV and battery energy storage offerings through the acquisition of Adelaide-based installer Living Energy and Lovell Electrical. More inforrmation here:
https://www.pv-magazine-australia.com/2022/07/04/raa-expands-solar-network-a
s-concerns-spark-demand/
Living Energy Solutions was founded with the intention of helping people to reduce their energy usage and live a greener life. The company prides itself on using quality solar power products to help customers see visible reductions to their monthly bills. Experts at Living Energy Solutions have ten years' experience in the installation of solar power systems - all work is carried out by in-house staff. Throughout the warranty period, Living Energy Solutions will deal with any warranty issues that may arise.
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Living Energy Solutions Reviews (93)
Show Most Recent reviews from All time
Average Scores
4.3/5
Value for money
4.4/5
Quality of System
4.8/5
Installation
4.5/5
Customer Service
- 5 star 23
- 4 star 64
- 3 star 6
- 2 star 0
- 1 star 0
View Timeline
24 August 2022
04 May 2022
Original Review on 03-12-2021:
Excellent & Honest Advices
Rob from Living Energy gave me honest advice regarding south facing panels and their quote was very reasonable. One of the big brand installer quoted 1500 higher price for just panels and inverter (I requested to add battery 1 week before installation).My roof, got very limited space, so installation team did really good job when hiding cables.
5 months later we asked Chandana: "Are you happy with the performance of your system so far?"
Yes. It's working fine. For the last couple of months I haven't paid any electricity bill. Really happy about that.06 February 2022
Top job.
Choosing a local installer was important to me. The quoting process quick & efficient. The site visit was punctual & thorough. Although there was looming covid supply chain issue, they installed as discussed in the timeframe quoted.Installation staff were polite a tidy. Ben ensured I was properly setup with the app. Origin Energy were booked in the next day for smart meter install, where Living Energy were also required to tee up new isolator. Overall communication was very sound:)
Thank You Solar Quotes for a brilliant web site.
04 November 2021
Great installation
Sales person was great, timely and informative once we have received the quotes. Enjoyed the process and patience from the sales person as they did not make me feel silly for asking questions. Customer service once we decided to go ahead could be improved. I felt like communications went silent after we had paid the deposit and lacking updates or check-ins towards the lead up of installation. Being not too familiar with the process I would've appreciated a few phone calls or emails here and there. The installation team was great - despite the weather, the team onsite were cheerful, friendly, and efficient. Also, very tidy. My only concern at the moment is that despite installing a 10kw, I've very rarely seen it recording 5kw on the inverter even on the sunniest of days.Inverter rating: 4/5
22 October 2021
Happy customer. Only company that came out to house to inspect. Sales through to installation was very good and quick. Only hiccup was some roof tiles had hair line cracks. Quickly sorted.
Sales and install was good and quick. Grid connection will be happening soon.10 October 2021
Just right
The sales person, Rob, was very thorough in designing the panel placement with me as there were some issues with tree shade over the different seasons that some of the other sales people discounted or offered expensive solutions for. He responded intelligently and readily to all my questions throughout the sales process. I felt he was genuine and explained technical details clearly and discussed options respectfully so I could make informed decisions. Also I referred to the SolarQuotes website to confirm information or know what questions to ask about the different options for panels and inverters. It was good to get 3 other quotes, which were all in a similar ballpark but with differing panels or inverters and I learned from each one.I didn’t want the ‘best’ system, rather value for money. I have had a system since 2008 (Solar Shop) which is still in place with an SMA inverter and had no problems (other than trees I let grow!) so I was keen to have SMA again but with more efficient up to date panels.
The installation was smooth: on time, clear arrangements, polite, tidy, efficient yet friendly. All information and paperwork provided. The new system was switched on the same day as I already had everything required. Their IT guy helped me set up the app and everything seems to be working as expected ie generating the predicted kWh daily.
Overall it was an efficient yet pleasant experience from start to finish. Everyone at Living Energy I dealt with was polite, focused, intelligent and responsive. Everything happened as predicted so their internal communication and business systems function well too.
04 August 2021
Would Recommend To My Friends
I would definitely recommend Living Energy Solutions to my friends as I feel Rob from the company is very knowledgeable and gives practical advice about the system I should be getting instead of just aiming to profit from selling me the system.25 July 2021
Original Review on 30-09-2020:
Took the time to discuss my needs.
Sales person was knowledgeable and happy to spend time discussing my priorities. Installation team were professional. Just waiting for a sunny day to check system performance !10 months later we asked Stuart: "Are you happy with the performance of your system so far?"
Still happy after 10 months.08 July 2021
Easy as
Very happy to be introduced to Living Energy thru Solar Quotes. They were easy to deal with and quick to reply and visit our house and Quote . I was happy with the options offered and their prices were very competitive. I did ask some of the Questions as suggested by Solar Quotes and was happy to get positive answers to all of them. Gave me confidence to proceed and the installation guys were on time , pleasant and the job is very tidy as expected. We now have the meter installed and and Living Energy returned to set up the wifi / cloud monitoring etc .Even in the middle of an Adelaide winter the system is performing very well. - Dave Hillcrest SA
02 July 2021
Original Review on 02-11-2020:
Easy as
Everything went smoothly, installed on the day they said they would. Installation was over two days due to weather conditions (pouring rain) they kept me informed of the progress. The invertor was placed where I had requested without any issues. When the job was finished, they tidied up, and removed any rubbish and had organised for Origin to replace meter.8 months later we asked Susan: "Are you happy with the performance of your system so far?"
The system has performed well and reduced my electricity account considerably. Additionally during high input, by using the app we are able to utilise this better and use the washing machine, dishwasher etc during these times.22 June 2021
Original Review on 21-10-2020:
Super professional
Professional sales team, competitive pricing, quality installation and effective customer service.8 months later we asked Helli: "Are you happy with the performance of your system so far?"
Is has exceeded my expectations. The first two quarters (normally a $650 bill each) have resulted in a credit of -$270. We are currently half way through our winter quarter ( normally a $1,300 bill) and it looks like our credit from the warmer months, should bring it down to around $200.thank you and your team for the fantastic support!
01 June 2021
Quick and efficient
The person I spoke to was clear and good at explaining the company and the process. They had just finished a large country installation, so had 25 staff ready to go - so I figured a small domestic system would not be a challenge, and they could get it up quickly. This they did. The only holdup was the electricity company doing the final switching g - but we had been warned about this in advance. So all good.Inverter rating: 4/5
24 May 2021
Fantastic installation
I chose this installer from 3 quotes because the quote is very clear and with as many options as possible. The other 2 installers called me instantly after quotes but they made mistakes in answering my questions. I replied to Living Energy to set a time for site checking. I found the salesman dependable and steady-going. It made me go forward to sign a contract at once. The whole process is quick. They spent 3 weeks to contact electricity retailer, apply for credit and so on. On the day of installation, the workers worked efficient and in a professional way. It is a satisfying company and I will recommend to my friends.02 May 2021
Great service and pricing
I actually got a further 4 quotes outside of solarquotes (that were still recommended by solarquotes) and I found Living Energy's mix of service, pricing and range to be the best.Install went well without any fuss. Proof in the pudding but very happy to date!
Inverter rating: 5/5
22 March 2021
Original Review on 03-03-2020:
Competent installation, nicely integrated hardware, good performance data from web app.
Sales process: OK. Sales rep asked good questions, made good suggestions. Some quoting tools (like proposed roof layout diagram) did not work very well (PV panel sizes on a high rake roof were not accurate). Salesman not aware of some layout restrictions caused by the racking system used by the company.Installation: Went well. Both the installer foreman and the electrician encountered on-site issues which should have been clear to the sales rep. Both needed to modify the proposed installation. We discussed options, and they found good ways to implement the system I wanted using different approaches. Full marks to both.
Customer service: since installation, has been good. (System installed 21 January 2020.)
13 months later we asked Peter: "Are you happy with the performance of your system so far?"
The system has performed as proposed by Living Energy. I am well satisfied with its performance. I will review the issue of "slow wake up" with the supplier, over the next few weeks.I have been very pleased with the information available from the SolarEdge App. Data is updated every ~3.5 seconds and this really helps understanding the link between object shadows, clouds and power generation.
Web data available from the energy supplier (EnergyAustralia) is updated most days, is incomplete, but has improved over the 14 month period. Though the data is late, it does provide an hourly breakdown of imported and exported energy, which can then be correlated with the SolarEdge data.
24 February 2021
Another happy customer!
Living Energy Solutions were prompt with their quote and willing to answer all my questions. The quote was well set out and gave me some choices about the components used. The installers were prompt and polite, and worked well as a team. I admired their application to the task in 37 degree heat, and by the end of the day, the system was installed. They cleaned up well, and left the site in good condition. All arrangements were made with my electrical supply company who then contacted me to complete the connection to the grid. It all proceeded very smoothly and without any hitches.22 February 2021
Overall Great Experience
Chris from Living Energy was so helpful in explaining the various inverters and panels they were offering, and it was great to have options with the quotes. I was impressed with the really professional work done by the team from Lovell Electrical with notifying the power company, the installation, the clean up, and organising the grid connection after the install.06 January 2021
Happy to go solar
The company provided a comprehensive written quotation very quickly. Our questions and queries were answered by telephone . The installation process happened within 2weeks and we were happy with the service and efficiency of the installation team the system is functioning well and we are happy with our choice.Panel rating: 4/5
Inverter rating: 4/5
03 January 2021
Original Review on 23-08-2020:
10.9 solar with Fronius 8.2 inverter and Tesla batterey
All OK, Living Energy did what the said they were going to do and the system works well enough.Installation had some minor hiccups but ended up OK..
4 months later we asked Wayne: "Are you happy with the performance of your system so far?"
12 months on the system is working well with zero warranty issues or rework required from the installer. Performance has exceeded my expectations and the vendors estimates.02 November 2020
Original Review on 03-03-2020:
Great customer service and installation
Was contacted promptly by salesperson who was professional and informative. No hard sell - gave me all the options and answered all my many questions. Installation team left the place cleaner than they found it. Arrived when they said they would. Salesperson followed up a few days later to check I was happy and answer any further questions. Made it all easy!8 months later we asked Kate: "Are you happy with the performance of your system so far?"
Yes absolutely. Haven't paid an electricity bill since installation in February 2020.12 October 2020
Professional installation team
Even if I received the quotation, only after I reminded them, the process was ok, the quotation including several options.The installation team was very punctual, they worked tidy, fast and well. I highly recommend this company!
17 September 2020
Very happy to date with Living Energy
Happy with sales service and installation. Very thorough. Had a few tree isues but happy with the outcome. Good company to deal with. Thank you20 August 2020
Great Installation. Will help you to resolve some issues. Guys are friendly and will coordinate the needed information in installation process.
Great customer service. Rob will get back and help resolve the issue and answering querries.Inverter rating: 5/5
24 May 2020
Original Review on 23-09-2019:
Got the solaredge and rec panels also the optimisers.8 months later we asked Paul: "Are you happy with the performance of your system so far?"
Yes still working01 May 2020
Quality and price
I have just purchased for a new build home so we haven’t progressed past deposit stage as yet.10 March 2020
Professional install.
All aspects very good. All promises and assurances kept and honoured.09 March 2020
Professional service
They were very professional and helped answer all of my questions. Once the system was installed they even rang to make sure everything was working well.02 December 2019
Enphase REC system
Rob came over and we both jumped up on our roof. Our home was built in 1900 with several extensions, of which are different roof lines.After numerous plans we came up with the best option for us.
We have now had the system on for about a week and we are very happy with the output. More than what was expected!
The boys that installed the system were extremely polite and professional.
15 October 2019
Easy non pressured sales process and efficient friendly installers
Sales process was easy with no pressure applied and all information clearly explained. Installers arrived on time and were polite and very tidy. A comprehensive user guide and warranty information was provided post installation. Living Energy were also the only respondee familiar with Solar Analytics.10 October 2019
Professional and seamless from sales to installation
Rob from Living Energy Solutions was professional, prompt with communications, answered every question I had in great detail and importantly was the only company that did a site visit prior to quoting. As soon as he looked at my roof, he told me straight away that normal portrait layout wouldn't work due to the spacing of purlins. This attention to detail was reflected in a realistic system design and accurate quote. We were offered various panel and inverter options and settled on a system that met all our requirements. Installation day went by very smoothly, safely, on time and left very tidy. Paperwork for the meter change was all completed for us by Living Energy and was carried out as requested 2 weeks later. All aspects of our system including our solar analytics monitoring were explained and warranty, manuals followed soon after electronically. I would highly recommend Living Energy Solutions to anyone looking for a high quality solar installation.28 August 2019
Easy Procedure
As a landlord I wanted to install solar to do a bit more for the environment and do my bit to make use of a couple more vacant roofs we have in Adelaide. Not being directly involved with the installation we can't make a too detailed comments on the installation. But, it all seemed to be faultless, arrived as they said they would and seemed to have the job done pretty promptly. The tenants have advised that the systems are already saving them money, so, a little less fossil fuels being used in S.A.The price was in the ball park with other installers, the system is of reasonable quality and affordable. (read the Solar Quotes reviews)
The problem with not residing in the properties is, follow up with the retailers to change the meters is not smooth.
Chris Toms of Living Energy made the whole procedure quite easy and communications were prompt.
Panel rating: 4/5
Inverter rating: 4/5
05 June 2018
19 April 2018
Original Review on 20-08-2017:
8 months later we asked Ashley: "Are you happy with the performance of your system so far?"
Yes --it's been excellent so far !29 November 2017
The process was extremely slow - 3 months from the time we ordered and paid our deposit. I assume the overall system quality is good but truthfully there is no way to really know in the short term but it is now working, so we remain optimistic. The Living Energy salesman was the only one to visit and actually see our situation (the others used Google maps). The installation trades folk were personable, efficient and seemed capable, though the meter box work needed revision - delaying our system start another 2 weeks. SA Power Networks new meter installers were most helpful.
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30 October 2017
20 September 2017
17 August 2017
17 August 2017
04 December 2016
Follow up has been a little slow but otherwise it has ben great.
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04 November 2016
25 March 2016
I had one quote that bothered me - the sales person raised many red herrings regarding the other company's choices which on further examination were either incorrect or simply not relevant. Another company went for a very hard sell and when told their quote was too high immediately reduced it by $2k. I found some were using old panels that had been superseded presumably bought in a job lot. Its a strangely stressful experience overall. We went with the company that did the most research for us and were straightforward and not pushy salespeople.
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02 March 2016
Company was great about solar &we have stuck with power company we also get our power. Many thanks for time and effort.
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01 March 2016
Original Review on 01-07-2015:
The Salesperson was very helpful and spent a lot of time explaining the system and questions about various panels and inverters. The job was completed within a few weeks, the Installers were professional and clean explained how to work everything when the job was finished.8 months later we asked Mary: "Are you happy with the performance of your system so far?"
Well above my expectations very pleased with whole system.22 January 2016
The sales process was consultative, open and honest. Ben went through more than ten separate scenarios for us providing real world up-front costs as well as conservative estimates on the payback periods for different panel types and system sizes as we changed our mind several times regarding system size / panel color and upgrading to panels carrying a warranty for salt damage as we live on West Lakes. Once a decision was made, the design was formulated from a set of software tools to ensure the correct number of panels were installed on each side of our roof to maximise the efficiency of the system. The installation was faultless, with David and his team consulting me on every step of the process to ensure that the inverter was located where we wanted it and how all cabling etc should be run for aesthetics. Even at the completion of the job when they had packed up, David realised our TV antenna would cast a shadow over a couple of panels in the morning and spent the next hour relocating it. I ended up installing a 12.5kw system and could not be happier with the experience of dealing with Living Energy
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19 January 2016
Suntrix and LES got in touch within a day. Solar after a week so I did not ask them (it was too late). Suntrix and LES both very pleasant/knowledgeable salesmen. The system offered was very similar so the decision was on price only. System installed just today (coincidentally). 6 hour job, mid 30's temperature. Job done well, courteously. The couple of small problems were dealt with and fully communicated. Shown how the system worked. Cleaned up after themselves. Overall excellent.
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18 December 2015
I would be happy to provide more information once I have had my system installed which should be early in the new year
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17 November 2015
Original Review on 18-03-2015:
Generally OK...quick responses from all 3 potential suppliers.Prices were high, perhaps $1000 or more in comparison with other well regarded installers. (friends were getting quotes at a the same time).
I'm happy enough.... but should have negotiated a lot harder.
I'm now waiting for Power SA to do its thing.
SolaQuotes was nothing but helpful and the whole process has been relatively smooth...
8 months later we asked Rhys: "Are you happy with the performance of your system so far?"
Yes21 September 2015
They were the only company to use a solar camera to predict degree of shading effect. They offered several options ad gave enough help to make an informed choice. The installation team took less time to do the job than quoted without taking any shortcuts. They gave a good explanation of what the were doing and how the installed system would work. Overall it was a positive experience and outcome.
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24 June 2015
22 April 2015
THESE GUYS ARE GOOD THEY KNOW WHAT THEY ARE TALKING ABOUT. THEY WILL HELP YOU WITH THE PRICE AND ANY ASSISTANCE YOU NEED. THEY COME TO YOUR HOUSE, MEASURE UP AND TALK TO YOU, VERY PROFESSIONAL PEOPLE!!! I DID A LOT OF HOMEWORK TO FIND THE RIGHT SOLAR INSTALLER TO CHOOSE FROM AND WITH YOUR GUIDANCE I FOUND THEM. FINN PEACOCK I THANKYOU FOR YOUR INFORMATION ON SOLAR IT WAS VERY HELPFUL TO ME. REGARDS JANETTE CAIN
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Original Review on 22-12-2021:
Value for money, sales and installation staff reliable and overall a good experience
The sales / quoting process was efficient, the installers were polite, tidy and punctual and the whole process was easy Original ratingsPanel rating: 5/5
Inverter rating: 5/5
Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5
8 months later we asked David: "Are you happy with the performance of your system so far?"
Yes we have been more than happy with the system and haven’t paid an electricity bill since we have had the system installed.