Liberated Energy Reviews
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About
Liberated Energy is a full-service electrical contracting company that specialises in the design and installation of solar power and battery storage for residential and commercial customers in Sydney and surrounds. We strive for excellence in the electrical, solar power and battery storage space and achieve this by going above and beyond the industry standard. Complying to all relevant codes and practices.
Liberated Energy takes an honest and transparent approach when it comes to giving our customers a better understanding of a solar system's value. You will be able to find indicative pricing on our website, but keep in mind every house and business are different and sometimes present their own challenges that our designers and installers can solve with you.
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Liberated Energy Reviews (50)
Show Most Recent reviews from All time
Average Scores
4.8/5
Value for money
4.9/5
Quality of System
5.0/5
Installation
4.9/5
Customer Service
- 5 star 41
- 4 star 8
- 3 star 1
- 2 star 0
- 1 star 0
08 February 2022
13 September 2021
Meet all expectations
Very impressed with Matt and his team. Wouldn't hesitate to recommendPanel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
26 August 2021
Excellent experience
Fantastic process. The team made everything very easy from the beginning, in what can be a confusing and complicated process elsewhere. They went through the options in simple terms and from there everything was incredibly well communicated. At each stage they made things very clear and easy, next to nothing for us to do. They also explained how to get the best out of the electricity companies afterwards as well. Great service and friendly, fast and professional team, I highly recommend them.03 August 2021
Great install, very happy so far
Best sales process out of the 3 quotes I received. The equipment selection was clearly detailed supported by independent reports and reviews. No unneeded extras were pushed onto me given I have very little shade on my roof.Install team was very friendly and did very professional work.
So far I'm very happy with the system.
Panel rating: 5/5
Inverter rating: 5/5
18 June 2021
Great communicator with no hard sell.
Fantastic experience, we were simply shown the product, given the options and facts with no hard sell. Liberated Energy were awesome and we signed up immediately. During the installation they were on time, efficient and friendly.18 June 2021
Neat Friendly and Efficient
Matt was so matter of fact, and not pushy like lots of the other sales people we talked to. The install guys were friendly, neat & efficient - everything you could ask for. Have no hesitation in recommending them to my friends15 May 2021
Total Professionals
Super happy with the whole process from quote to install. The quote was comprehensive and well explained. Matt made sure I got the quality system I was after and his team did a really neat job on the install. Highly recommended
13 May 2021
Original Review on 02-10-2020:
Great Solar Install Service
Just had an upgrade/replacement of my very old solar system with a new Solar Edge 7.5kW one from Liberated Energy. Matt was extremely knowledge and stepped me through the options and all the details. I also went out to get a other quotes but Liberated Energy came back the most competitive whilst still using high quality panels and inverter. Matt was also was very patient (I like to research everything and ask a lot of questions) and his team of installers were very friendly and professional. They did a great job of hiding the cabling making it look very tidy. Would definitely recommend Liberated.7 months later we asked Ben: "Are you happy with the performance of your system so far?"
System performed above expectations so very happy with it. Have had no issues at all since installation.22 April 2021
Great service.
Easy to deal with from start to finish. Great service. Very happy.11 April 2021
Quality
Very happy with info given, also very quick response to any additional questions.Install was prompt, neat and tidy
Very happy.
09 April 2021
The best service and overall experience
Spoke to the owner who was a knowledgable and experienced electrician and provided fantastic insights and ideas, and was transparent about potential shortfalls of the systems I was looking at - these were not pointed out by any other installer. Focus was on finding the right solution for us and not overselling.Installation was smooth and they came back out of hours to finalise installation as high wind had previously delayed - very impressive customer service.
Would highly recommend Liberated Energy
Inverter rating: 5/5
07 April 2021
Very happy with Liberated Energy
Great customer service made the whole experience very pleasant. From quotation to installation everybody we dealt with from Liberated Energy were helpful, polite and punctual. The system is installed and working away - very happy knowing we are able to use renewable energy now. Great work by Matt and the team - we would definitely recommend them.Panel rating: 5/5
Inverter rating: 5/5
05 April 2021
Happy
All good, liked that they Visited property before quoting, happy with everythingInverter rating: 1/5
16 March 2021
We highly recommend Matt and his team
Matt was patient and provided a number of quotes with different system sizes and different panels manufacturers.The installation after an initial delay, which was understandable with the COVID lockdowns etc... installation day went smoothly. He arrived with his team and efficiently installed the system. There was no mess and the system has lived up to its promise.
We are now one year in, so I am able to compare the original system estimates with the actual. Based on the first year's performance it should pay for itself in just over 4 years, as estimated.
We are very happy with the system, the inverter gives us a good real time view of production and our usage, with a web desktop and iPhone apps and even an Apple Watch app!
Panel rating: 5/5
Inverter rating: 5/5
09 March 2021
Very professional and efficient
At the very start, Matt helped me understand all the aspects of his quote, pros and cons of alternatives and patiently answered all my questions! The follow-up service from Matt, Cate and the installers was excellent. They did what they said they would do, when they said they would do it. The installers, Matt and Ben, were hard-working, courteous and kept me up to date with their progress over the period of the installation. Excellent work!18 February 2021
Great service, very happy customer
Matt was very responsive to all my questions during the quote phase. Once accepted they provided excellent communication for the installation and whatbto expect on the day. The team on install day were professional and left my place nice and tidy. All in all I would recommend them for anyone considering solar.13 February 2021
Great experience, recommended installer!
Five stars for Liberated Energy! They sell high quality systems & provide high quality service. Matt was very helpful during the quoting stage & the quotes themselves were very professional & informative. The boys did a great job on installation day, taking great pains to insure everything was as it should be. They also cleaned up very well. Cate's support & efficiency in the office was also top notch!02 February 2021
Easy Solar
Matt and Cate and their team made the solar installation a very simple process, great communication and customer service.Inverter rating: 5/5
17 January 2021
Great experience end to end. Matt took the time to walk through the pros and cons of each inverter system and panels. Pricing, payback etc all clearly laid out in the quotes
Very professional from start to finish - a really great experienceInverter rating: 5/5
04 January 2021
Professional, knowledgeable and trustworthy
Everything ran smoothly from the quotation visit, to installation and follow up communications. Matt from Liberated Energy was generous with his time in answering all questions I had, and provided information in a way that was professional, factual and informative. The price was competitive and the installation process ran on time and swiftly.Panel rating: 4/5
18 December 2020
Fantastic service from beginning to end
From Solar Quotes through to our 3 quotes and follow up from Finn Peacock the service was excellent. Solar quotes online website tells you everything you need to know before going ahead. We went with Liberated Energy asvthey wete the most professional in the selling of their product. Would highly recommend.18 December 2020
A positive experience
Matt visited the house and did a full assessment of our site and our needs and explained what we needed to know about the products available and the installation process. He was able to answer any questions we had.The installers arrived on time and worked efficiently towards completing the job on the day. They were very polite and explained what they were doing as they proceeded. They left the site tidy at the end of the day.
The customer service was excellent with updates on what was happening and necessary information prior to install. They contacted our electricity provider to make sure of a smooth process for the changeover.
16 December 2020
Thank you Matt, Cate and the Liberated Energy crew
I can’t rate Liberated Energy highly enough. From the start Matt and his crew were professional & courteous. The installation was hampered due to bad weather but Matt came out with a full crew (4 guys) and stayed until 6.30pm to ensure the job was done. The system looks great and works flawlessly. Thank you Matt & Cate for a stress free installation.16 December 2020
Very Happy
Very happy with the whole process. Very informative on options available to us, offering clear to understand solar production and savings outcomes based on four system configurations, and quotes for same.Installation was completed in a professional and prompt manner, place left clean after install, the staff punctual and friendly.
Exceptional customer service and organised grid connect. Thank you to Matt, Cate & rest of LiberatedEnergy team.
14 December 2020
Professional and Courteous installation
Punctual attendance to organise the quote. Very helpful with follow up inquires and seeking further information and clarification. Office support professional and courteous.Installation went well. Informative and assisted with setting up the App and how to use. Installers attended on time, cleaned up afterwards and returned on time and date specified.
Matt and Cate were very helpful with follow up information and clarification of issues.
One of the main bench marks I use when determining how good a service is the follow up service once the job is done. Liberated were outstanding at answering my inquiries and assisting with further information after the installation occurred.
thanks Liberated.
cheers
Brad
14 December 2020
Great service and follow up!
We decided to install solar around March this year and used SolarQuotes for 3 providers. One of which was Liberated Energy and they stood out for us. Matt came out to provide the quote right at the start of COVID and covered all of our questions. He was then great in following up to see how we were doing.We decided to pause due to COVID but at the start of December were now ready to go. Matt very quickly took our feedback and questions and updated our options for us.
Matt and Cate then managed to squeeze us in for installation before Christmas and literally the next business day started work. Their installation team was very efficient and they even took down our monstrous TV aerial that was no longer being used and removed all waste/rubbish.
At all times they were very punctual in following up on any questions/queries and it is great to see such an efficient family owned business operating like this!
We would not hesitate to recommend Liberated Energy, 4 times 5 stars!
08 December 2020
Fantastic company and excellent service
Matt promptly did the on site inspection, spent lots of time helping and explaining to us the system that is more suitable for us. He was also very patient in answering all our follow questions.On installation day, the team arrived promptly and were friendly and easy to talk with. They provided excellent service, very tidy and clean up before they go. They are very professional and glad that I chose Liberated Energy.
30 November 2020
Exellent pre-sales (product knoweldge, flexible with quotes and answering questions) and installation (on time, careful and respectful)
After understanding the basics of solar from SolarQuotes, I received three quotes from different installers. Whilst they were different in certain areas, eg size of organisation, there were not significant differentiators on paper.However, when they visited my home and talked more about the panels and inverters, each offering became clearer and the SolarQuotes Checklist provided a clear view on how they compared.
I found one stand out installer, Liberated Energy for the following reasons:
1. Pre-Sales
- Product knowledge: I ask a lot of questons and Matt knew every answer. One other pre-sale guy, didnt know the answers
- Flexibility: Due to lack of buying solar knowldge, I requested a number of changes and Matt was happy to re-quote and this helped fine tune the best mix of inverter and panels for me and my home.
- Honesty: Matt was open and honest about the various options, pros and cons
2. Installation
- Clear communication: From Cate in the office on what to expect on the day and what to prepare before
- Team arrived on time and respectful of noise, power going off, etc. They care about the quality of work.
- Hard working: The team installed on a hot day and put simply, they were grafters. Great crew.
3. SMB
- Liberated Energy is a small, owned and operated installer, who care about what they do, provide great service and only install quality inverters and panels. They do this for a very reasonable price. I would happily recommend them to family or friends.
After much converation, quoting and consderation I went with Solar Edge inverter and REC panels. The SolarEdge app rocks and provides amazing energy use data. I'm looking forward to getting the bills costing data to compare the $$ with the energy import and export data from the app.
As the kids use more electrity when they grow up and with temperatures rising, I'm super happy to have Solar installed! Thanks Liberated Energy!
26 November 2020
Five stars times four
Thanks to Liberated Energy, we are now very happy owners of a 7,35kW high-end system (21 REC Solar Alpha 350W black frame and SolarEdge Inverter incl. P505 Power Optimisers.>>>Our experience with Matt & Cate Hartmann and the install team has been second to none!<<<
And there are many reasons (in chronological order):
1) Matt was very consultative, knowledgeable and concise in the initial meeting. No salesy, fluffy stuff, but straight to the point. Good listener too.
2) Very competitive pricing (have to say all three installer proposals were in a very narrow bandwith). But Liberated Energy's proposal stood out in terms of professionalism and comprehensive approach. Matt didn't even charge for the removal of the old panels, not sure if this was deliberate or not ;-)
3) The install team was highly motivated and professional, a real good bunch of tradies. It was a super hot day (definitely on the partial tin roof) and they smashed the install in less than a day. Bear in mind, they had to remove the old panels first and there was an issue with the rail install on the tiled roof section. But no worries for the boys as they just got on with the job.
4) And guess what? Less than 12 hours later the production/usage etc data was already popping up on my SolarEdge app. I couldn't believe it.
4) Then there is Cate from their office who has been ultra supportive with all the admin things, retailer handover etc. and also prepared a very handy system user's manual.
The entire process has been professionally managed and it went absolutely flawless from A to Z. And there is also a very personal touch which makes the difference.
My wife and I 100% recommend Liberated Energy to you if you are serious about solar.
Thanks again Team Liberated Energy!
Panel rating: 5/5
Inverter rating: 5/5
24 November 2020
Great company - would highly recommend.
The process of getting quotes for solar panels can be very overwhelming. Matt was the least pushy sales person and by far the best communicator. Other companies put a lot of pressure on, but Matt communicated clearly and answered any questions I had in plan English.They had installed within 2 weeks of me accepting the quote.
The installers were quick, efficient and tidy.
We're still in the process of getting our electricity company to organise the new metre for the feed in tariffs, but Matt and Cate gave us all the information we needed and sent off all the relevant documents to our power supplier.
All in all, a great, painless experience and we're very happy with the result. I've already referred them to friends and family.
16 November 2020
Making Solar Installations Great Again!
The process of procuring a solar system can be quite convoluted, not transparent, and filled with tons of aggressive salespeople. That was what we found when all we wanted was to install a system to produce our own energy. Matt, who runs the business and is a sparky as well, made the process easy. He sat down to explain to us the different options available.What we ended up getting might not be as cheap as the ads you get on social media touting a 6kW system for under $4k, but we knew we were getting a high quality system with some of the best components available in the market.
Cate helped manage the whole process once we put our deposit down, and the team that came by on the day to install the system was friendly, polite, punctual and kept us in the loop the whole time.
12 November 2020
Great customer service
Liberated Energy installed a Sunpower & Enphase system. What drew me to their quote over the others I received was the competitive price but more than that it was the only company of the four that quoted which did not provide any pressure to buy from them. I find high pressure sales tactics a complete turnoff. I dealt with the company owner instead of a sales team which I liked also. The customer service was excellent and the installation very neat. I highly recommend them based on my experience.
10 November 2020
Highly recommended
Matt and Cate were very efficient and kept us up to date with the progress of our order.The team that installed the panels were excellent and very friendly.
The system was up and running on the day of installation.
So excited to have our solar installed and really happy with the service provided by Liberated Energy. Would recommend Liberated Energy to anyone considering going solar.
22 October 2020
Highly Recommended
Thanks to Matt and the team for their friendly, personal service. It was a great experience from quoting right through to installation and I'm very happy with the system. I'd highly recommend Liberated Energy if you are in Sydney.18 October 2020
Great service - very knowledgeable!
Highly recommend Matt and the team at Liberated Energy. We just had our solar panels installed and the team was very professional, friendly and knowledgeable. Matt was super patient and helpful as we were deciding and not at all pushy like some other salesmen who provided quotes. We were very happy with the whole process!18 October 2020
Terrific local business/installer
I strongly recommend Matt and the team from Liberated Energy to anyone looking at installing solar.Matt took the time to take us through everything we needed to know when choosing a solar system, provided a number of quotes for suitable systems and was happy to provide an alternative quote on a system that better suited our budget. There were no surprises throughout the process and the day of installation occurred exactly as outlined, the installation team are all friendly, polite and professional who got in and got the job done efficiently and cleanly.
Matt and the team have been terrific to deal with and we are thrilled with our new system, don't hesitate to give them a call!
24 September 2020
Very happy with our new solar panels
Matt came to do site inspection very promptly and spent over an hour helping us to decide on system best for us. He was endlessly patient when I rang with follow up questions.Matt and his team arrived promptly on the day of installation - they were tidy and efficient, all team members were friendly and considerate. Installation of panels and battery was excellent. I had some follow up questions regarding the app which we use to monitor the system and again Matt was helpful and knowledgeable. Overall we are really happy with our system and glad we chose Liberated Energy.
11 September 2020
Great installation and information supplied
Liberated energy Matt and the crew were very helpful from day one. There was no pressure to use their company. Matt explained the installation process and benefits of having solar panels. The day went with the team arriving right on time and with no problems. The installation was completed on time. I will Definitely recommend Liberated Energy to my friends, neighbours etcThank you
Gary
27 August 2020
Awesome service
Really informative initially with a no pressure attitude! Very organised and smooth installation! Thanks MattInverter rating: 5/5
20 August 2020
Fantastic Freshwater Install
I have researched Solar solution for a few years now - having a very challenging house with a 56 degree slope - and a massive electrical bill, I finally found my answer to all queries and also to do the install.Matt and his Team in Liberated have impressed me with their knowledge, efficiency and professionalism - these are rare assets to be found in 2020
Our Solar system (9.6kW) produces 45kWh on a good sunny August day - cutting back on our electrical bill
Also great customer service and no hidden ‘extras’ and very knowledgeable
Highly recommended, Liberated Energy
Panel rating: 5/5
Inverter rating: 5/5
14 August 2020
Everything has been as expected
Matt from Liberated Energy has explained what should be expected well, answered all of my questions both upfront and along the way and, today, installed the system as he said he would.The team working with Matt to do the installation have also not disappointed. They have been clean, courteous and prompt. Once again, as expected and how it should be.
Too many times the basic expectation of a provider of goods or services delivering on what they say they will do is not met. Matt, and Liberated Energy have explained what I should expect, and delivered.
13 August 2020
great service and quality product
great service and professional. would highly recommend. Matthew and team are on time, clean, very good communication skills, honest and trustworthy.Panel rating: 5/5
Inverter rating: 5/5
06 August 2020
solid stuff
all very good, no questions unansweredvery professional and customer is happy
01 August 2020
Great Outcome
Having done a quantity of research I had a number of questions about how components relate to each other, how to assess quality and how to determine what was right for us. Liberated Energy answered all my questions and provided advice on where I could find further independent information.Installation was straight forward and efficient. Liberated arrived on the agreed day and completed the entire process over two days. All mess was cleaned at the end of each day and the propeety was left spotless.
Liberated also provided advice and assistance in dealing with my energy supplier / retailer to ensure that all changes were made by the time installation was completed.
I have no hesitation in endorsing Liberated Energy for anyone looking to investigate and install solar on their residential property.
Inverter rating: 5/5
28 July 2020
Great customer service and communication.
Matt was fantastic in explaining the pro’s and con’s of the different available systems and provided us with a quote on 2 different options. Not just hard selling the most expensive one. Unlike some other quotes we got, I found Matt’s quote to be comprehensive and easy to understand. When we decided to go ahead with the quote Matt informed us that our original system will not be in stock for some time due to COVID. He then provided us with different options again. In the end he was able to source a higher grade system which was in stock and was flexible enough to work with our budget which was close to the original quote provided. That’s true customer service and flexibility! Matt and his team was punctual and even stayed behind after the installation to sort out technical issues with linking the monitoring system to our wi-fi. Thanks Matt and team at Liberated Energy, we are very happy with the solar system and enjoying the savings!27 July 2020
A happy customer
Matt and his team were great. Matt came and quoted, offering the most competitive quote for a very good system. He followed up, scheduled the installation, the crew arrived and completed the work with no trouble. Very happy to recommend, and I have done so offline to a few of my friends.03 July 2020
Very Impressive installer/supplier
I highly recommend Liberated Energy. I used solar quotes to increase my knowledge in solar systems and installers and carried out other research as well. I took advantage of the 3 quotes and LE popped up as one of these. I also sought a 4th quote from the top rated installer in Sydney. Matt from LE took the time to do a site visit before quoting (not all installers did this). Matt was very professional and knowledgeable and answered all our questions. The quote came in at a very reasonable price for Solaredge inverter and SunPower panels. We had pool solar and was originally working around this, but in the end we decided It was more cost effective and energy efficient to remove this (and replace with a heat pump at a later date) and use the entire roof space for solar panels. Matt was very patient and helpful with our many questions through our decision process. Once we agreed on the system, an install date was given to us within a week, for 3 weeks away. The team arrived on time, worked hard over the 1 day install and was up and running by the end of the day. Very happy with the quality product recommended and very professional install. Highly recommend LEPanel rating: 5/5
Inverter rating: 5/5
18 June 2020
Terrific Service
We are very happy with our solar panels and the energy being saved but particularly impressed with the service by Matt and the team. No i didn't know Matt before Solar quotes introduced us. Matt and the team were professional and tidy with the install. i can't even see the panels unless i go looking for them. Matt offered good advice, was up to-date with his information and had one of the more comprehensive quoting tools to provide insight as to how the energy payback and feed in tariffs worked. They turned up when they said they would and were responsive to rectify a minor issue in the setup. Would highly recommend them.Darren
15 August 2019
Dealt directly with the installer
Matt is a registered electrician and installer. From his initial visit to our home he stated factual reasons why he made his solar system recommendations but was still open and flexible to our requirements. Matt was patient, working with us to make sure we were comfortable at each step in the process. When you start investigating Solar Energy there is no shortage of conflicting stories so it was important to my wife and I that we engaged someone we could trust both now and in the future should we want to further upgrade or make a maintenance claim, which can happen to any system. We ended up with an 8kWh SolarEdge Inverter SE8000H and 24 SolarEdge SPV300-60MMJ Panels for reasons of warranty vs payback period, our roof being in partial shade during the year and to position us for a battery upgrade in the future, if that option becomes viable. On the day of the installation Matt and his team arrived onsite, they were all very courteous and worked quickly to get the equipment in place. The afternoon was extremely windy so the final install was completed when the weather improved. All waste was removed from site by the team, even the expected couple of terracotta tiles that are bound to break. We are now generating solar power and Liberated Energy are helping guide us through the grid connection with AGLSolar. We are happy to recommend Matt and Liberated Energy to anyone considering a Solar Energy purchase and installation. We are also happy to offer proof of purchase should anyone considering Liberated Energy request it.Panel rating: 5/5
Inverter rating: 5/5
09 July 2019
Highly recommend Liberatef Energy Solutions
Very satisfied customer.Matt from Liberated Energy Solutions was very personable professional and had a great work ethic. Answered all my questions thoroughly and installation went perfectly.
Inverter rating: 1/5