Koala Solar

Koala Solar Reviews

4.9

Based on 477 ratings
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About

Koala Solar is a local, family-run business based in sunny Perth, WA. Our installation team are CEC accredited solar installers – experienced electricians on a mission to help all West Australians achieve energy independence. Started in 2012 as Line Tech Energy, we became Koala Solar in 2015.

You’ll notice the systems we install are a little different: quality solar systems that include a 10-year workmanship warranty, aftercare support and maintenance. 

Koala Solar provides residential and commercial solar systems in Perth and the South West region, with a wide range of solar panels, inverters and batteries available to add value to your property. 
We are also Fronius Solutions Partner and Tesla Powerwall Certified Installers. 

Koala Solar is an Approved Retailer of the Clean Energy Council of Australia, and our inhouse installers are qualified and CEC certified electricians. We have completed thousands of solar panel installations in Perth and throughout Western Australia suburbs. When you engage our services, you can expect:

  • CEC Accredited inhouse Solar Installers - no sub-contractors!
  • Tier 1 Solar Panels
  • Free Quotes & Site Visits
  • 10-Year Workmanship Warranty
  • Aftercare Support & Maintenance

Reviewers report paying: $3,390 - $6,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Koala Solar Reviews (477)

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Average Scores

4.8/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 351
  • 4 star 120
  • 3 star 5
  • 2 star 0
  • 1 star 1

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Fantastic Perth-based installed...highly recommended!

The guys from Koala Solar arrived promptly and on time, were very friendly to deal with, were very helpful explaining everything (I had a few stupid questions!), were tidy and super efficient and finished the entire install of the 15 JA panels, Fronius inverter and a Tesla EV charger in under 3 hours.

They even swept up the garage for me...bonus!!

Koala Solar are a fantastic company to get your solar through in Perth...highly recommended :)
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Great customer service

After researching and getting a few quotes. I decided to go with this family business and was told the owner Stuart will install the solar panel. From the start to finished Koala was very easy to deal with, no pushy sale tactics and showed up on time. Stuart and his team were very polite and professional, gave me a run down on operation of the system. Highly recommended.
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Friendly and professional. A pleasure to deal with

The quote was very competitive. Customer service personnel were responsive. Very happy with the service and all communication with them.

-Extremely punctual, came at exactly 7:00am
-Panels and inverter cleanly installed
-Start to finish took under 3 hours and they left before 10:00am
-Polite, professional, and answered any questions on the day
-Helped me setup the monitoring app
-They handled all necessary approvals with the electricity retailer

General tips for future solar customers:
-Advise your neighbours there will be hammering/drilling on the day
-Remember to get spare roof tiles before the installation day
-The power is disconnected for approx.15mins during the install window, for switchboard wiring
-They need access to your roof space to place a mandatory warning sign advising of live wires
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Quick and professional install

No hassle quote from the team, quick chat on the phone with Sean who sent through a couple of quotes with a few different options. No pressure tactics and were happy to answer any questions I had. About a week later I accepted a quote and the team were very quick to start the process with Western Power. Solar was installed today just over two weeks wait. Installation went very smoothly and was given a clear rundown of the app and shutdown procedure of the inverter.
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Koala Solar

Great customer service from being to end, professional punctual installation and help from installers to organise grid connections and app, and explain how meter works.
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Great installation

Process was really easy. Didn’t need a deposit. They were punctual and tidy, easy to work with.
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Amazing customer service

The process of getting quotes for the house was so simple and easy. The customer service was brilliant and took care of everything and I didn’t have to do a thing.

The installation was easy and done within about 4 hours and everything was hooked up without an issue.
Inverter rating: 5/5
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Great to Deal With

Koala Solar have been really easy to deal with throughout the process, right across their sales, admin and installers.
They were really flexible when I had to change the scheduled install dates a couple of times, and have been really friendly and helpful at every stage.

The installation itself went really smoothly, and the guys did a good job making everything look very neat and tidy.

So far, I'm really happy with the solar system that's been delivered.
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Great Investment

Peace of mind from start to finish. Quotation process no pressure. Installation clean and proficient. Provided advice as to where best to locate the panels plus the inverter. After sales first class.
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Smooth installation

Having spoken to 5 solar retailers, each of whom contradicted each other in at least some of their advice, I was struggling to pick a company to trust. The additional security of Solar Quotes’ backing and consistently good reviews were the main factors that drew me to engage Koala Solar. Koala’s pricing was also among the most competitive (which was a bonus, but also left me feeling a bit nervous!). I needn’t have been concerned. They patiently answered all my questions and booked me in for a prompt installation when I gave them the green light. Unfortunately the installation was cancelled at late notice due to staff on sick leave (understandable), but they went to the effort of scheduling a weekend installation to ensure I didn’t have more than a few days to wait. When the guys arrived, they were courteous and professional. Not only did they cause zero damage to my roof, they even replaced a couple of damaged tiles they discovered up there. The inverter was discretely installed and looks very neat and tidy. Before leaving, they installed my app, talked me through how to use it, what to expect in terms of email updates and alerts and who to contact in case of any issues. It’s only been up a few hours, so I can’t speak to the reliability/ durability/ etc, but it is working perfectly so far. Very easy process, and a pleasure to deal with these guys.
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Very good price - Value for money!

All process was easy and smooth.
No problems during installation. So far so good.
Inverter rating: 1/5
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Very Good installer and Price

I had a fantastic experience with Koala Solar for the installation of my solar panel system. From start to finish, their team was professional, knowledgeable, and highly efficient. They installed an 11kW solar panel system along with a Sungrow hybrid inverter and battery, and I couldn't be happier with the results.
The installation process was smooth, and the team was meticulous in ensuring everything was done to the highest standard. They took the time to explain how the system works and made sure I was comfortable with the setup before they left. The Sungrow system they recommended is performing exceptionally well, and I've already noticed a significant reduction in my energy bills.
If you're considering going solar, I highly recommend Koala Solar. They offer top-notch products and excellent customer service. Thanks to their expertise, I'm now enjoying clean, renewable energy in my home!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Top workmanship, prompt service

After being harassed for years by solar canvassers I decided to go with a family run local company that didn't door knock offering "amazing deals and threats of the ending rebate"
Koala solar stood out for me, prompt response to my enquiry.
Offered affordable options to suit my needs,
Honest and true workmanship.
Tidy and timely.
From enquiry to install date was 1 week and job done in under 4 hours.
The team was a wealth of knowledge and answered every question I had!.
I highly recommend Koala solar.
5/5 stars
Panel rating: 5/5
Inverter rating: 5/5
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Koala first rate

Koala solar removed my old system at no charge.
Installed new system on same day, whole job about 5 hours.
Turned up on time. Proffessional install. Clean and tidy tradesmen.
Connected to grid logged me in. Gave run down on operation of system.
I would recommend this company. Very happy
Ric Farrell.
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Koala Solar

No fuss, no ridiculous sales tactics. Communication was good through the company and the installers seemed good. The main installer was very knowledgable about solar. Would recommend Koala Solar if you are in WA.
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Quick and Efficient Installer

After researching and asking around, we had a couple of people recommend Koala. We reached out to them and they sent us quote for a solar system installation. It took us a while to decide to pull the trigger on the installation but in that time, they didn't try reaching out by following up every few days - which I really appreciated.

For the installation, they came at the time they said and were polite and tidy. After the installation they showed me and explained how the app works.
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Great service

Great service and communication. Assisted with the system for me.
Panel rating: 4/5
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So Easy

From start to Finish Stuart and the team were so easy to deal with ,Bri in the office keeps you up to date on everything .
No pressure sales just solid info & a emailed quote for you to decide in your own time , i have not got time for people coming around my house so the online quote with a picture to show the postion of panels was perfect ? for us .
The install was a breeze i was not there personally just spoke on the phone to Stuart & everything was sweet as
they take care of all the paperwork etc so makes it super easy
Panel rating: 5/5
Inverter rating: 5/5
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Amazing customer service!

From the beginning Koala Solar were very easy to deal with. Their customer service was excellent and they kept me informed of the whole process. They required no deposit. The installers were punctual, polite, professional and cleaned up after themselves. They also helped me to install the app on my phone. I would use and recommend Koala Solar again, 10/10.
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Excellent value for money, non-pushy sales, friendly and accomodating installation team. Highly recommended!

Cory was great to deal with, very friendly, tidy, professional, efficient. Couldn't have asked for a better experience.

Thanks again to Kristie, Bri and Sean as well throughout the process and being so understanding with my several changes to the order!

I compared nearly 10 contractors and Koala came out on top based on their genuine online reviews, cost competitiveness and non-pushy sales!
Inverter rating: 5/5
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Fantastic Company!

jWe have just had Solar installed by Koala and we couldn't be happier!
From the start there was no hard sell from Sean, he answered all my questions and there were many of them.
Kristie and the other admin couldn't do enough for us walking us through the process and even getting a cancellation date so we could get installed early
Stu and Jordon turned up on time and with a smile on what was a rainy cold day, they installed our system in a timely, professional manner. Stu answered a lot more of my questions and explained how it all worked and how to get the best out of the system.

I would happily recommend Koala Solar to everyone, a real pleasure to deal with

Sandra & Ian
Rockingham
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Professional

Very happy with the service and package provided. Installation was professional. Highly recommend
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Positive experience all round - and happy with new solar system

I sought quotes via Solar Quotes with two companies responding out of the three invited to quote.

Of the two I went with Koala Solar. I am very happy with the experience all round. Contact was prompt and initially by phone to determine what I was looking to install and followed quickly after with a site visit and then proposal for panels, inverter and optimal placement of each. Proposal provided detailed information on recommended products, placement and orientation of panels and inverter (included rooftop photos), and estimates on daily production, return on investment, etc. No hard sales pitch or overselling of products. Installation was booked for a couple of weeks later. Team turned up on time and worked steadily to install the panels and inverter (it was a wet and wild day, but this didn't seem to faze them or slow the work). Office staff dealt with Western Power, so other than provide a recent power bill, there was little that I needed to do other than note emails updating on progress for approvals and confirmation of installation date. Workmanship was to a high standard and tidy - no mess to clean up afterwards. Payment was on completion of the job. The Fronius app - is great. I can monitor solar power output in real time - output is damn good even on a cloudy wintery day! I would use Kolar Solar again and highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Greta installation at great price

Sales quote was prompt, installation guys came when they said they would, the administration was first class, very happy with the service, would definitely recommend Koala Solar
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Delivered as promised

We used Kolar Solar to supply and install a Tesla Powerwall 2 battery and Car Wall Connector charger. The lads explained everything first and worked diligently to have all equipment put in the location to optimise the layout. We were really impressed with the quality of install together with the actual performance of the battery and wall charger. Like all decisions the cost plaid a major factor and they were by far the better priced for these particular products. We have nothing but positive feedback for these operators and trust in them to deliver as promised.
Battery rating: 5/5
EV Charger rating: 5/5
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Quality system at competitive price

Quoting process was easy. The company doesn't require deposit after accepting the quote. On the installation day, the installers were polite and punctual. the inverter were installed at location we preferred. The installer explains the things that I need to know after finishing the installation.
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Fantastic Install

Got a 6.6kw system installed by Koala after obtaining 4 quotes from Solar Quotes.
Adam the sales rep visited the house to advise on system size, inverter location and check out possible issues with an old meter box configuration. He was very helpful and not at all pushy.
Quote offered 2 options and were comparable to other providers or cheaper.
From acceptance of quote to install was a few weeks wait but nothing excessive.
On install day Stuart and his offsider arrived on time at 7am and were finished just after 11am. Install was neat and tidy, no roof tiles were cracked (I had even obtained spares as I was warned there would be a couple of casualties) and Stuart helped me set up the app to monitor production. Meter box configuration was resolved without issue.
Paperwork was all completed prior to install and I am extremely happy with the entire process!
I would thoroughly recommend Koala solar.
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Amazing and streamline

I shopped around for Solar and had some many cheap sales pitches. A friend of mine that recommended going with Koala and they were so easy to deal with and honest. Booked me in and had it installed 3 weeks later.
Couldn't be happier, great price. Alsp the intallers were punctual and professional.
Thanks guys!
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Original Review on 22-07-2023:

Excellent customer service and installation

We were very happy with every aspect of Koala and chose to go with them even though they were not the cheapest, but we were happy we did Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Chris: "Are you happy with the performance of your system so far?"

Yes
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Highly recommended installer

The sales pitch was distinctly different to all other quoters in that it was directed to helping me make a decision rather than Koala making a sale. The quoting process took into account all my questions and concerns. The installation proceeded on time and the 8 to 10 installers here on the day were polite and professional . The team appeared to be very well coordinated. The grid, battery and smart meter connections were done efficiently and 6 weeks after the installation nothing has gone wrong with any aspect of the system, other than issues with the Fonius app which Koala sorted out directly with Fronius.
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A++++

Helpful and friendly staff
Competitive quotes
Ontime and tidy installation team
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Best value quote, timely installation and quality components. They also come to your house to do the quote (no charge).

I got three quotes through solarquoates. Koala were the only ones to actually come to my house to inspect the site. They also included better components than the other quotes (Fronius inverter) and also came in at the lowest price. The other quotes wanted to charge a further premium for the Fronius inverter and only matched Koala solar when selecting chinese inverters and/or cheaper panels.
The install was relatively quick and easy and the guys installing were punctual and helpful explaining the install process, tweaking positions and locations of the panels to optimize for the sun direction and helped with setting up the inverter app and registering the inverter.
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Highly recommended

I highly recommend Koala Solar for all your solar needs at a great price. They were quick to quote on a suitable system that suited our needs and not pushy in getting the sale.
From the initial sales process through to the final installation they were all very friendly, professional and knowledgeable.
The installation was very quick and the system is working perfectly. Well done Koala?
Inverter rating: 5/5
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Amazing Experience

Recently had Koala solar install our system on a new house. From the first contact I made with koala solar to the installation day, they were extremely helpful, informative and didn’t bug or put pressure on you to sign up with them. Every other company I contacted did the opposite. Great team and great experience.
Panel rating: 5/5
Inverter rating: 5/5
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On time, everything as quoted, efficient

Quote was done quickly. Most of the queries responded to timely. Full transparency with cost and material used. The planning process was super smooth and advised given along the way. Day of installation, punctuality was spot on, install team was very professional and tidy. explained the process and went about doing the work with minimal disruption. Helped setup the app and advise on usage. Overall, vey positive experience from start to end. Seamless.
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Koala Solar, an all positive experience!

Koala Solar installed our 6.6Kw system and it was a very positive experience from the start onwards. The support and information we received from the office was excellent.
On installation day they arrived promptly at the time that was pre-arranged and when the job was done they explained everything about the system and helped setting up the App to track what the system is doing. They left the property clean and tidy.
Panel rating: 5/5
Inverter rating: 5/5
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Extremely happy with my system and install.

The whole process was simple, from ordering to installation i didnt have a drama at all. I was kept updated with the progress of the job and on the install day the installers were on time, friendly (my dog recived a lot of pats lol) and willing to answer my many questions. They set the system up on my phone without any fuss. I will be recomending them to family and friends.
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Koala Solar - Great from quote to install and beyond.

The Koala Solar sales and quoting process was great. They responded within 24 hours of requesting a quote via SolarQuotes and were friendly over the phone.

The Koala Solar install team, Jayden and Dylan, were punctual, polite and helpful. They arrived at the time stated as per the email (7am), set up quickly and quietly got to work. They explained why there was a slight change between the panel array on quote image of the roof and the install. They were very helpful in setting up the app via wifi as well. They also enjoyed discussing pros and cons of batteries.

Overall customer service from the Koala Service team has been great. I'll go back to them straight away if the economics of a battery storage ever stack up for us.
Inverter rating: 5/5
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Efficient and great customer service

The quote was hassle free and very detailed
The installation was quick and the installers were punctal and very polite.
The service setting up the system and answering all questions was second to none.
Would be happy to recommend them to all my friends and neighbours.
Panel rating: 5/5
Inverter rating: 5/5
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Best company ever dealt with

Koala Solar sent me a quote online and that was it. No pushy calls or messages whatsoever, in fact I never heard from them again until I called them after also getting a number of quotes from other companies in the meantime.
Once I finally called them, they booked it in that was that. They actually called me while I was waiting for the install and they offered me an earlier install date, which I kindly accepted.
Punctual and polite, the install was awesome and Koala arranged everything with the energy retailer, I didn't have to do a thing. The best part? No broken roof tiles. The installers set me up with the app on my phone, cleaned up every bit of mess and left. I have made a couple of enquiries with them since the install, only from being a solar amateur, and they were very helpful.
Panel rating: 5/5
Inverter rating: 5/5
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Easy and quick installation!

The Koala Solar team were very easy to work with. They were quick to respond to our email questions. They showed up on time and were finished before mid day. They did a great job checking in and made the installation process stress free.
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Koala Solar | Absolutely stood out against others

With so many companies in the solar market, it was absolutely worth going out to multiple companies to get quotations on a comparable system.

I reached out to Koala Solar, and was refreshed to not have a pushy sales person to deal with. They were quickly able to quote on a system that was fit for purpose and suited my personal needs.

Although I had to wait several weeks for the installation date from time of locking in with Koala, the wait was well and truely worth it.

The installation crew arrived promptly on time and commenced install and commisioning of the system.

The install team were happy to agree to installing the inverter within the garage even-though this is on the other side of the house to the DB and as far practicable avoid the eyesore that is surface mounted conduit, especially when it’s over the top off a cavity wall.

Commendable work ethic of the crew, they did a fantastic job considering the extra complexity of installing the panels over 2 levels of roofs

The system itself is functioning as expected, currently enjoying the AC without the worry of an expensive power bill!!
Inverter rating: 5/5
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Excellent install

The sales person arrived on time and explained the process. Office communicated clearly about all the paperwork and install date options. Installers arrived at 7am, confirmed where the inverter and panels would go, worked without any fuss. They helped me set up an app to monitor the system. Finally they picked up their rubbish before leaving.
Install was completed before lunch.
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Professional, well-priced installer

The whole process with Koala Solar, from quotation to installation and customer service was prompt, professional, polite, punctual and helpful. Highly recommend them.
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Easy and pleasant to deal with

Sourced 4 quotes and they came up best for quality products and value. Weren't pushy with sales; easy to deal with; friendly and helpful staff from the office to installers. App was easy to set up. Only recently installed but would recommend Koala Solar for the experience thus far.
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Quality all round solar company. 5 stars

I’d been looking for solar for a while and ended up just going round and round in circles.

I saw Koala solar installing in the area, their install looked very good and the installers were very polite, approachable and informative. I called the office and dealt with Sean he was very helpful, knowledgeable and organised I had a quote the next day and I was signed up that afternoon.

The office was very efficient they made paperwork easy and communicated with me well at every stage.

The install team were great !! very good install. From the panels to the inverter and wiring all neat and tidy they left site 100% clean

Thanks to the WHOLE team at Koala solar highly recommended !
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Fast and easy install

Koala were very efficent when installing. All took just over 3 hours and they helped to install the app on our phones to monitor energy that was being made.

They were polite and friendly and also cleaned and tidied their messes.

This is our 2nd install with koala and couldn't be happier
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Best priced and best customer service

Very happy with our solar power system. Excellent customer service from the beginning.
A simple and straight forward process- questions during the sales process, going forward with the installation and the final installation of the system
The installation team were punctual and polite. Created confidence from the beginning- answered questions, took on all my requests
Very happy with the end installation and happy to provide my recommendation.
Panel rating: 5/5
Inverter rating: 5/5
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You can't ask for a better installer

I got 10 quotes from various Perth installers and the price difference and quoting process left alot to be desired from most of the companies.
I asked for a like for like quote to compare quotes and too be honest the prices were all over the place.
It was a significant investment I was making and I wanted a good install with backup should anything go wrong.

Koala fitted the bill as far as pricing(they were not the cheapest) and product knowledge were concerned and after looking at solarquotes and Google reviews I went with them.

Johnny at sales was top notch answering every question I had and if he didn't know the answer he found out and got back to me.
The admin staff are great and on the ball with all the relevant paperwork supplied very quickly.
The installation team turned up on time and in the 6hrs they were at my house they removed 13 old panels and racking and fitted 24 new panels, 5kw hybrid inverter and a 19.2kwh battery all in 31 degree heat.
Stuart was great and kept me informed and Callum (electrician) knows his stuff.
I obtained 20 roof tiles just in case and they were not needed. Not one cracked tile. I checked the install just in case.
The area was left clean and all rubbish removed.

The system is working great so far and I have not used any grid electricity in the last week.

If your looking for a quality install at a reasonable price give Koala solar a ring you won't be disappointed.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Seamless process, cannot recommend the Koala Solar crew highly enough. Courteous, professional and hard working.

Sales quoting was competitive and was easily understood.

Installation was exceptionally good, with plain and to the point explanations and suggestions where required.

Customer service was great, made sure everything was working before leaving.

Couldn't fault these guys, thoroughly recommend them.
Panel rating: 5/5
Inverter rating: 5/5
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