Keen 2B Green Pty Ltd Reviews
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About
Please Note: It has been reported to SolarQuotes that Keen 2B Green Pty Ltd has gone out of business.
Update from SolarQuotes: 4/12/2023 It was advised that Keen 2B Green has gone into liquidation.
Keen 2B Green Pty Ltd is a specialist supplier of solar power technology and other environmentally-friendly solutions. It provides products to homes and businesses throughout the Gold Coast and Brisbane.
The local company retails, wholesales and installs quality grid-connected solar power systems available and prides itself on providing personalised customer service. Efforts are made to find the best possible solar panels that meet the requirements and budget of the customer.
Keen 2B Green Pty Ltd also offers the latest information on available government rebates and incentives to help lower the cost of installing solar power systems.
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Inverter brands previously installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Keen 2B Green Pty Ltd Reviews (117)
Show Most Recent reviews from All time across Australia
Average Scores
4.4/5
Value for money
4.7/5
Quality of System
4.6/5
Installation
4.5/5
Customer Service
- 5 star 54
- 4 star 52
- 3 star 6
- 2 star 2
- 1 star 3
14 March 2024
29 January 2024
Poor after sales service from Fronius
Inverter rating: 1/5
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Inverter rating: 1/5
18 October 2023
Installation team were polite, quick and cleaned up all their mess.
Panel rating: 5/5
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Panel rating: 5/5
12 October 2023
Original Review on 15-12-2022:
For a little more money we got a superior system with a very good turnaround time
Sales process was very smooth. Installation in progress, weeks earlier than quoted.10 months later we asked Michael: "Are you happy with the performance of your system so far?"
Yes20 June 2023
Happy customer
I have used this provider since 2016 and they haven't failed at any level thus far.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
18 May 2023
excellent installation, after sales service and support for many years
Sales and quoting for very good. Sold us just what was needed in 2014.Installation was seamless. Punctual, tidy and always polite.
Customer service was excellent. Organised everything perfectly.
Much to my surprise I had a fault on one system end of 2022 and keen2bgreen were quick to send me a friendly greeting and inform me of the fault with suggestions to rectify. Once I followed instructions and reported back that I was unable to resolve issue, Keen2BGreen were quick to come to site and quick to replace the faulty part with a warranty replacement. Very professional and kind.
Panel rating: 5/5
Inverter rating: 5/5
28 March 2023
Keen2BGreen installed the system to my requirements.
After doing 18 months extensive research, Keen2BGreen delivered the 6.4kW system that I requested and followed my instructions on the inverter location etc.The installation and communication from start to finish including paperwork was first class.
In addition they are certified partners with both Fronius and REC plus a local Gold Coast company.
Panel rating: 5/5
Inverter rating: 5/5
02 January 2023
Great system thats been going 9 years with no issues
Got our system (6.32Kw) installed in Jan 2014. Great service and professional install. Had not one issue since installing in 20214. Was honest with figures, esp payback (they were spot on) - many charlatans back then quoting mythical figures. Will use them for our upgrade.Panel rating: 5/5
Inverter rating: 5/5
07 November 2022
Very happy with Keen 2B Green install
Keen 2B Green were very helpful and professional from the start. All my questions were answered in consultation, they were responsive and reliable and helped me tweak the system to my needs to make sure it was the right size and type for me. The guys on install day showed up on time in spite of questionable weather, went over and above to get the job done, were flexible with my specific requirements and did a very neat and tidy install job, I'm very impressed. Now that it's installed I have full visibility over how much power the system produces and how much the battery stores, it's very easy. My expectations have been met and exceeded. These guys definitely got it right for me.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
29 October 2022
Great quality and excellent customer service
Excellent personalised quoting. Beautiful installation. And great customer service! I recommend them to all friends and family!Panel rating: 5/5
Inverter rating: 5/5
16 September 2022
Top products
I found them to be an excellent company to work with. extra attention to detail and top quality products quoted and at a comparable price to some "lower quality" products offered through other companies.I ended up paying extra (above what was offered through other companies) for an even better quality system that still fit my budget.
Inverter rating: 5/5
17 February 2022
Pays to shop around!
Didn't end up using one of the three solar companies that where recommended. Did find another Company that ended up being $700.00 cheaper than one of the Companies priced on the same System. Couldn't be happier with their Service,in constant contact every step of the process from first contact to the install and arranging the final Meter change over.Highly Recommended. System up and Running!
Inverter rating: 5/5
11 January 2022
This price I paid was a promotional price they had and I paid +1.5k to upgrade the inverter to GEN24.
I wish I went with a bigger system though.
Inverter rating: 5/5
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I wish I went with a bigger system though.
Inverter rating: 5/5
20 October 2021
Best system for money
Yes they have organised the grid connect . Based on my research I feel the system I chose was good.29 August 2021
10/10 Keen 2B Green
Great service from the time they did a site visit to when I recommended them to friends.Panel rating: 5/5
Inverter rating: 5/5
12 July 2021
Easy, quick, not complicated
The company I chose was local and uses LG solar panels which have one of the better industry names and warranty. The sales person was personable and kept his presentation simple and easy to understand. Although not the cheapest, I felt very comfortable with their offer and the after sales service has been great. The installer's were efficient and tidy, the connection to the grid was straight forward, the app is easy to follow, and I know I can phone them to help me if I have any queries moving forward.Inverter rating: 5/5
12 April 2021
Original Review on 12-08-2020:
Great all round experience
From go to whoa Keen2bGreen were excellent as is now their after sales service8 months later we asked OWEN: "Are you happy with the performance of your system so far?"
So far the system has performed extremely well. Through no fault of theirs, I have had the need to contact Keen 2B Green on 5 occasions, once to add a timer (charge) then again to upgrade the timer to a better model (no charge) then to reset the inverter because of a change in my internet connection (charge).I didn't mind paying for the these services - I knew the cost upfront.
The other 2 times they were able to assist over the phone.
Very courteous & helpful, they don't make you feel silly when you ask questions & I thoroughly recommend them.
22 January 2021
Professional team
From the initial meeting onsite to the installation and after service paperwork Keen 2B Green have excelled.Having done a bit of homework on the solarqoutes website I was able to work with K2BG and now have a system that meets my needs and my budget. (LG Panels, Solaredge Inverter, smart meter and hot water relay)
The process has been smooth from start to finish.
This is a company you can trust.
Panel rating: 5/5
Inverter rating: 5/5
15 January 2021
A pleasure to deal with
Mark Reynolds ,the sales consultant, knows his stuff.Very impressed.The girls in the office kept in touch so we knew when things were happening.The installers turned up on time and got stuck into my job with ease.My first impression was how neat they were dressed and big smiles.They had to carry lots of product up onto the 2nd storey roof on a ladder.Wow!!!!! They did not take a break till they had completed the job.After they finished they cleaned up all the rubbish and took it away.23 December 2020
great installer
Quoting was quick and efficientinstallation was hassle free and neatly done
Panel rating: 5/5
Inverter rating: 4/5
10 October 2020
Original Review on 24-02-2020:
Fantastic Installer, fast effective and comprehensive
Fantastic process all the way through. I had already received a few quotes and had been told some mixed information. K2bG took the time to explain everything, brought up potential issues others had avoided (meterbox and toilet pipe on roof). They were fast and effective on the day.The work was quality, in particular the cable management it looked professional. They worked hard in the heat. Afterwards the administration team sent the request to Energex and have assured me to contact them when my provider installs a smart meter and they will walk me through everything again if I need it. Very happy
8 months later we asked Izriel: "Are you happy with the performance of your system so far?"
The system has indeed performed to my expectations. I compared it to the estimate I was given and it has overperformed that even during the winter months. Been great seeing the carbon and dollars saved!08 October 2020
Very professional
I would like to thank Keen 2B Green for their professional approach to my quote/ installation and after sales service to get connected to the grid everything went very smoothly everything was done on time as they say it would be and their office staff were very helpful with questions that I had I would like to recommend them in regards to solar installationPanel rating: 5/5
Inverter rating: 5/5
20 August 2020
Trusted, local installer. Great process and quality system.
The sales/quoting process was quick and easy with replies/quotes generally same day. Communication and booking for the install was easy, even allowed us to book 8 weeks out from accepting the quote. We specifically wanted LG panels, Enphase inverters and to use a large section of our south facing roof with tilt frames. We knew this was not a cheap personal decision however given their buying power with LG and Enphase, they came out cheaper when compared to other quotes for the exact same system.Installation was prompt, everyone arrived exactly on time and got straight to work. During the layout phase, they did notice some potential shading from another section of the roof. This was explained to us and we made a decision to move some of the panels. I'm really glad that they took the time to perform some investigation prior to commencing the install, have a quick conversation with us and willing to make some changes on the day. The change process was effortless and we're better off as a result.
After install customer service was great. We were provided with all the paper work on the day with an explanation of the installation. The next day, all our remote monitoring details were sent to us and we received a friendly phone call afterwards to make sure everything was okay.
I generally don't write reviews but I genuinely think one is warranted in this case.
Panel rating: 5/5
Inverter rating: 5/5
12 June 2020
The best contractor I have ever hired
After talking with Mark it was clear that keen 2B green were more experienced then other providers we had spoken to. Mark suggested a system that we were very happy with and within our price range, he also gave gave good advice to install and energy meter and hot water relay which no other provider mentioned. The install team did a great job. I am an experienced tradesman myself and after viewing the quality workmanship they provided I was very impressed, they also cleaned up very well. The hand over process was clear and easy and no question was off the table. Over all the team from Keen 2B green did a fantastic job.Panel rating: 5/5
Inverter rating: 5/5
03 June 2020
Very knowledgeable, patient and professional
Mat from Keen2BGreen visited the house and talked me through all the options and his recommendations. He was very knowledgeable and professional. He provided several quotes and also let me know a few days later when a new promotion started.The installation team were punctual, courteous and professional. They helped arrange grid connection. The office team were also very helpful.
Inverter rating: 5/5
25 May 2020
Super Friendly and helpful from quote to install
After the initial quote from Matthew he was always available and helpful with further questions and options. Installation was completed without issues - Overall customer service has been fantasticPanel rating: 5/5
Inverter rating: 5/5
21 April 2020
Original Review on 21-08-2019:
chose them on their being in the business for some years, good service, pricing comparable to others
all good, I'd recommend them, they covered all bases, did what they said, when they said8 months later we asked JOHN: "Are you happy with the performance of your system so far?"
Yes, only problem is the connectivity between the inverter and my laptop - doesn't work and Keen2BGreen have sent instructions on how to connect but they are so complex that I have not attempted to do it. May have to get some one to come and make the connection.
17 April 2020
Very pleased with Keen 2B Green
One needs to compare apples with apples. Your website, solarquotes, was very informative in comparing various panels and inverters. Numerous companies tried to sell us cheaper panels with a our preferred invented. Keen2B were very patient, didn't try to upsell and were also very honest about panel output, inverter and turnaround time. The whole process was very professional and proficient with frequent communication and updates. Our Fronius inverter also came with an extended warranty, as they are a preferred partner.24 March 2020
Original Review on 23-07-2019:
Got the Keen 2B Green from the SolarQuotes website as a trusted provider / installer.The quotes from the three installers provided by Solarqoutes were timely and were all comparable price wise so I went with a brand name that I knew (LG) for the solar panels. Again this was all from the research done through your web site. Inverter was a Fronius Primo.
Extremely happy with the process as it certainly made my life easier.
Thanks Solarquotes
8 months later we asked Rob: "Are you happy with the performance of your system so far?"
System is a 6.6kw, LG panels with a Fronius inverter has exceeded expectations - haven't had to pay for electricity since installation. We have always been in credit.23 February 2020
Salesperson extremely knowledgeable with ongoing, extensive support and Product right on point with Quality and an excellent sized System.
Matthew (Salesperson) and Shari (Office based Support) from Keen 2B Green were absolute delightful and professional people to deal with.In summary I was supplied with an absolute quality system, at a competitive price, fit for purpose and to cover my energy needs. Matthew forecasted my current needs and also did some forecasting of my future needs. He ensured he incorporated easily and in a cost effective manner, the ability to expand the system if I decide to go into a home based AirBnB or have Family come to live.
Matthew was patient with me whilst I undertook a lot of research, got other quotes and always answered every question I had. Shari followed up with wonderful office based support and continues to check in with me now of the performance of the system. Absolute dedication to Customer service throughout every step.
I need to add that my Son is a Research and Development Engineer with a Defence Company and is the technical know with Solar Systems. When he saw what had installed, he was very impressed and said "Mum this Company has done an excellent and honest job for you!" My Son wanted Keen 2B Green's contact details as he will also be recommending them to his Colleagues based in Brisbane. I am based on the Sunshine Coast and I highly recommend Keen 2B Green!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
21 January 2020
Great company from start to finish!
The salesman Matt was great at explaining the products best suited to my property and electrical usage.He arranged one of the electricians to come out prior to install to complete a full measure up and check out the condition of the roof due to the age of my house.The installation team were punctual and did a fantastic job of keeping everything neat and tidy as well communicating with me throughout the process as requested so I was up to date.
Monitoring was set up the next day and Shari from the office ran me through the specifics so I could view my system online and be confident to do so.
You can't fault this company if you want a clean nice no fuss installation.
Panel rating: 5/5
Inverter rating: 4/5
23 December 2019
Good installation, not quite good following up
Sales person good,installation good, monitoring of the system not yet completed ,grid connection not completed (no copy of any paperwork (ready for test to energex) that was expected.14 November 2019
Difficult and no response
My solar installation was completed by Keen2BGreen (K2BG) in 2016. I contacted K2BG 16/10/19 for quote for cleaning and inspection of possible panel damage. Contacted K2BG again to request quote. Was informed job could not be done for 4-6 weeks. Another company completed this job. Contacted K2BG 3 more times in an attempt to receive a quote for replacement panel. Received a verbal quote but did not receive a written quote as promised. Another company completed the replacement. Very poor customer support!Panel rating: 2/5
Inverter rating: 4/5
13 November 2019
Great system at a great price
After speaking with 4 suppliers we decided on Keen 2B green. They installed our first system 10 years ago at our previous home. They provided the sharpest price and the best advice regarding panel placement, inverter type and racking options. It's a complicated process to choose a good installer (and good panels and racking) but the SolarQuotes website helped immensely. The advice available on this site ensured that we have a reliable system at a competitive price.27 August 2019
Original Review on 26-12-2018:
8 months later we asked Howard: "Are you happy with the performance of your system so far?"
Most certainly. I do not have a power bill anymore. Origin Energy pay me every bill.27 August 2019
Fantastic Company to deal with
Fantastic company to deal with that I can’t recommend highly enough!From the beginning, Mark, was very patient and helpful with the quoting process and we were able to design a system which best suits our needs at a good price.
Chris, their supervisor electrician, made a visit prior to install to go over some of the more technical details and was happy to provide advice and recommendations on the upgrade to 3 phase power, battery, and inverter setup for our solar system.
The team of installers/electricians, lead by Matt, were very accommodating and were able to install our system to a very high professional standard and to my specifications for position of the equipment.
Chris was also very helpful and knowledgeable in the use of the applications which control and monitor the solar, after install support, and also dealt directly with the manufacturer.
Keen 2B Green is such an exceptional company to deal with that they have now installed a solar system at my parents house and are pending an install at my brother-in-law’s home.
FYI: my system consists of 9.45 KW REC solar panels with Enphase microinverters, upgrade to three phase, and a Tesla Power Wall 2 with Backup Gateway 2.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
24 August 2019
Quality system, well-installed and good back-up support
After a lot of research, decided to go with Keen 2B Green largely due to their experience, other reviews and quality products. Being a premier LG supplier they can provide one of the best panels at a competitive price. I decided to go with LG 340W panels due to the full 25 year warranty and Fronius inverter. The system is 7.48 kW capacity and we added a smart meter so we can monitor usage and run reports.Sales process was easy but artsy as I knew what I wanted. Professional quote detailing estimated system output, good use of Near maps to show how the panels would look and to identify potential shading (eg: stink pipe that was cut down during installation).
A few issues during installation but were sorted out promptly. Installation crew were great and cleaned up after finishing.
There is good back office support.
Exceptional performance of the LG panels and Fronius inverter considering ours is an East - West orientation.
Would certainly recommend Keen 2B Green to anyone.
Panel rating: 5/5
Inverter rating: 5/5
14 August 2019
Can't go wrong choosing K2BG!
Everything about K2BG was very professional.Granted, price was higher than most, but the service was top notch and the system is great.
We got a 20 panel LG NeON2 330W system attached to a Fronius 5KW inverter.
Everything is working a real treat and the system is going well.
25 July 2019
Original Review on 23-11-2018:
8 months later we asked Michael: "Are you happy with the performance of your system so far?"
Yes - but im disappointed in the QLD Energex grid inverter limit and export limitation rules.18 July 2019
20 June 2019
Top business! Great customer service
I had a 6.6 kw system installed not long ago and couldn't be happier! From the initial conversation with Matt to sorting out some small issues. Matt, the sales person has answered my questions with a high level of professionalism. No BS involved, sales pitches just straight up numbers and facts! I did a lot of research on my own so knew a bit of what he was talking about. The price was really good, competitive and he's always sent me the quote when he promised he will!On the installation day, the team did a great job! Tidy, clean, all up and running. There was a small issue, but it has been sorted out within less than hour by their Project Team Manager, Chris. The inverter was installed very tidy.
After the install, they proceeded with the paperwork to have it hooked up to the network, which has progressed well so far!
Also hooked up to the monitoring tools provided, within a day!
I wish more companies, not only in solar would have their work ethic and customer oriented attitude from top to bottom!
20 April 2019
They are a company that goes by word of mouth and had 3 very reliable colleagues they have used this company and were very impressed with all aspects of their services. As are we
Show Details
22 February 2019
12 February 2019
I spent a lot of time researching equipment and installers and decided to go with this company because of their customer service record. They have been a huge disappointment. The sales rep didn't assess the roof properly for the installation or the trees surrounding the house. There was no suggestion of optimisers or racking. The installers rushed the installation and couldn't put the panels where they were meant to go. The system (5.12kw) produced 6kwh (estimate was 15) a day through winter if we were lucky. It took them a year from when the system was installed to come and do anything about it (even tho they came to the property three times to look at it and make an 'assessment') They finally came and moved half the panels onto racking. The guys who came were brusque and rushed again. I would have preferred for them to move all the panels. The system did pick up its output after this but there was no follow up from them at all. Almost a year later and we are lucky if the system hits 4000watts during summer.
Show Details
26 January 2019
Original Review on 26-05-2018:
8 months later we asked Steve: "Are you happy with the performance of your system so far?"
System has performed beyond my expectations24 December 2018
13 December 2018
23 November 2018
20 November 2018
08 November 2018
Bad service
Our solar panels are not working so I have contacted with them many times and leave the message but did not get back from them ...not answering the phone no returning calls...my solar still under warranty....