JWS Electrical Services Pty Ltd Reviews
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About
JWS Electrical Services Pty Ltd is a specialized solar company who is based in East Keilor but services all of Victoria.
Our installer has been installing solar for over a decade, and is also the owner of JWS Electrical Services.
We are a family owned business and have over a decade of experience in the Solar industry. All of our staff are in house, meaning we all have an invested interest in your solar needs. The professional selling you the solar, is also the one installing it, so you are receiving expert advice throughout your experience with us. There are no scripted sales people here, just a friendly team of passionate staff who all aim to do the one thing – reduce your electricity bills. JWS take the time to analyse every home we are presented with and work with you closely to detail the system that is the most suitable based on your needs and energy consumption. We service both Residential & Commerical clients, helping to save them hundreds and in some cases thousands of dollars a year.
Reviewers report paying: $3,000 - $5,092 for depending on hardware choice and installation difficulty ( how is this calculated? )
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
JWS Electrical Services Pty Ltd Reviews (210)
Show Most Recent reviews from All time across Australia
Average Scores
5.0/5
Value for money
5.0/5
Quality of System
5.0/5
Installation
5.0/5
Customer Service
- 5 star 199
- 4 star 11
- 3 star 0
- 2 star 0
- 1 star 0
08 November 2024
01 November 2024
Quality Work
JWS Electrical delivered the installation of the solar System on time as promised. The installers were terrific to work with and completed the work with very little fuss and cleaned up afterwards. They assisted in getting the solar app up and running. I would recommend JWS for anyone!!06 September 2024
Reliable and Fantastic Installer
Josh, Maddie and the entire JWS team are top notch and the best. Very polite. From the quotes being no pressure sales talk to a very neat and quality install.They have just installed our system today and will wait from the third party for inspection for us to enjoy our new system and we can’t wait.
Thanks again to JWS team!
22 August 2024
Brilliant installer and customer service
Josh and the team made the whole process very easy and explained every single detail to the point where my questions were answered before I even asked them.Panel rating: 5/5
Inverter rating: 5/5
21 August 2024
Very professional, helpful & efficient. From the office staff to installers. Thank you.
Every one we dealt with from JWS were simply outstanding. They tick all the boxes deserve a Five (5) star rating from start to finish.16 August 2024
The best installer with an awesome post install customer service
From the quoting process to the punctual timing of the install. The installation of my 6.6kW solar system was completed with an eye for detail and ensured that my home roof was left tidy, free of any cracks and even changed a couple of roof tiles to ensure a leak free install. The installers at JWS were so great that they even guided me thoroughly on how to use the system and even set it up on my mobile phone and explained how to read the graphs etc. Would recommend to anyone and everyone.Panel rating: 5/5
Inverter rating: 5/5
EV Charger rating: 5/5
Supplier Reply:
Thanks for the lovely recommendation Muqeet! Glad to hear you had a lovely experience with our team :)14 August 2024
Great service and installation
Great , quality service and installation. From quote to installation, JWS made it a breeze. Very helpful and couldn't be happier with the installation and service. I have recommended to all of my friends and familySupplier Reply:
Thanks for the review Stephen! The team loved working with you14 August 2024
An incentive was offered by JWS Electrical Services Pty Ltd for this review. Learn more here.
Fantastic Installer
JWS was great from start to finish. Customer service from Madeline was fantastic, she was easy to get in touch with and promptly answered all my queries. Installation team were top notch, they were extremely professional and knowledgeable and I wouldn't hesitate to recommend them.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thanks Deb! The team loved working with you. We hope you're enjoying your solar savings so far :)14 August 2024
Great experience, professional team.
Sales team were very helpful answering all my questions and when they didn’t know the answer went away, consulted team and came back to me.Proposals were detailed and use similar software to other companies quoting. Pricing was competitive. Not the cheapest quote but looking at reviews, multiple conversations with team members and previous instal photos I had a gut feel that there would be no install problems if I went with JWS. My gut was right :)
Once I decided and confirmed, process went smoothly with solar Vic approving within 1 week. JWS could have installed the next week but I wasn’t available. Booked a suitable date. The team confirmed they were on the way before arrival. Professional truck setup. Safety rails installed. Team worked cleanly and professionally. They were open to answer questions I had about the process. Finished in one day. System looked fantastic. Inverter install was very neat. Solar panels aligned and neat where allowable(skylight in the middle of one array prevented alignment) tested and setup Goodwe app with me. Left me documentation and updated drawings.
Once installed JWS team stayed in contact, confirmed I had submitted all documents. Inspector that JWS arranged came within 1 week. Power supplier(powercore) took 2 weeks to reconfigure smart meter. I started generating power early July. After one and a half months of running, the system has generated 800kwh. On some sunny Melbourne days it has generated 35kwh.
I would strongly recommend JWS as the instal quality and customer service was fantastic. They are a company that uses their own workforce and care about their customers and brand.
Thank you JWS team!
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thanks for the detailed review Matt! We look forward to hearing about your next solar savings26 July 2024
Great Team to work with and High Quality of work
The Team was Great to work with from quoting to installation they did a great job on the installation hiding all wiring making the job look really neat and to a high standard. I would definitely recommend the team at JWSSupplier Reply:
Hi Jayden, the whole JWS team thank you for your lovely review. We hope you're enjoying your solar so far and are looking forward to hearing about your savings
25 July 2024
Excellent experience with JWS
Great company all round, very helpful throughout the whole process definitely recommend.Supplier Reply:
Thanks for the review Dean! Hope you're enjoying your solar so far19 July 2024
Fantastic installation and great quality of work
The whole process from start to finish was seamless and very professional. JWS made it very easy for me to go solar. The installation was completed punctually. Everything was organised for us by JWS from start to finish we didn't have to do a thing. The quality of work was 10/10 and would not hesitate to recommend them to anyone wanting to go solar. They went above and beyond my high levels of expectation of quality of work. ThanksSupplier Reply:
Thanks for your lovely words John! The whole team loved working with you and we can't wait to hear about your solar savings11 July 2024
Great installation! Great service!
Great service from the start. Madeline was very easy to deal with answered all my questions and didn't give me the long sales spiel! Josh and the crew installed the panels and inverter with no fuss and to a high standard. They even replaced some previously cracked tiles on the roof while they were up there!Would recommend you get JWS for your solar installation!
Supplier Reply:
Thanks for the lovely review Anthony! The whole team loved working with you
29 June 2024
Fantastic installers !
The boys from JWS were amazing . The install came out wonderful and the instructions given for the inverter were very easy to understand.Would definitely recommend to others interested in getting solar
Panel rating: 5/5
Inverter rating: 5/5
20 June 2024
Excellent Installer
Had solar panels installed recently, and cannot recommend it any highly enough. Customer service was excellent from Madeline, Josh and his team were excellent and professional and went above and beyond by sealing a few cracked tiles which they had noticed.Thanks JWS!
Supplier Reply:
Thanks for the lovely review Aeric. The whole JWS team loved working with you and we look forward to hearing about your new solar savings
12 June 2024
Highly recommended Installer, a review from returned customer
This is my second time with JWS, and I'm very happy with their services. In fact, I have referred them to my families, friends and neighbours. All of them are happy with JWS.From quote to installation day, everything is flawless. The admin staffs are very helpful and answered all your queries.
The installation also done very professionally, no mess and definitely they are not "cowboy" contractor.
All in all, top notch services from all the staffs at JWS.
Big thanks to all admin staffs and Josh and the crews!
I highly recommend JWS for anyone who want to install the solar system.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
It was a pleasure working with you again David! We look forward to hopefully helping out your friends and family too. The team appreciates your review!
11 June 2024
Original Review on 16-08-2023:
Great Installer
From initially talking to Madeline then having Josh and his crew arrive to install the system the process was flawless.The team listened to what I wanted and provided excellent customer service. They were a couple of hundred dollars dearer than the other installers I received quotes from but sometimes customer service wins out and it certainly did with this team.
I wouldn't hesitate to recommend JWS to anyone wanting a solar system installed.
Supplier Reply:
Thanks for your lovely review Deb. We're so happy to hear you enjoyed your experience with our team. We strive for the best customer service10 months later we asked Deb: "Are you happy with the performance of your system so far?"
System is working well. In the summer my bills have reduced from around $80 per month to around $5 per month. Winter bills are around $25 per month - great savings all around and I’m really happy.07 June 2024
Reliable and easy to work with
Great experience with JWS installing our 6.6kw system. Made the experience easy from quoting through to installation. Madeline in the office was lovely and very knowledgeable and communicative. The installation team were super nice, very efficient and did a great job. Confident that they take great pride in their work and that shows. They’re also very happy to follow up if any problems or questions following installation.Will certainly recommend them to friends!
Supplier Reply:
The whole team at JWS thank you for your lovely review. We look forward to hearing about your solar savings!
27 May 2024
Great job, JWS Electrical!!
I chose JWS Electrical for my solar panel and EV charging station installation, and I couldn't be happier with the experience! From the initial consultation to the final inspection, their team was professional, knowledgeable, and courteous.The installation process was seamless and efficient, and the quality of the work is top-notch.
What impressed me most was the attention to detail and the willingness to answer all my questions and address any concerns I had. The team took the time to explain the entire process, and the pricing was transparent and competitive.
I highly recommend JWS Electrical to anyone considering solar and EV installation. They truly care about their customers and the environment, and it shows in their work.
Great job, JWS Electrical!! You've earned a loyal customer in me!
Thanks, Sachin
EV Charger rating: 5/5
20 May 2024
The A team
The quote process wad quite easy and transparent. They had the most competitive quote. The guys came on time and installed everything by lunchtime. Showed everything to me on how to operate and how the installation was done. Can’t fault anything. Highly recommend.18 May 2024
Absolutely Awesome
Now I just wanted solar and it was as simple as just calling JWS.. it was smooth sailing from obtaining the quote which was priced really well especially the products they use!!Highly recommended.. the workman ship is exceptional can’t fault them, I’ve got a double story and the installers completed with such neat work and cleaned up there mess before they left..
great work guys !
Panel rating: 5/5
Inverter rating: 5/5
05 May 2024
Solar system 6.6kw
The overall process from the quote to installation was a good once, Madeline from JWS was very helpful in answering all my queries with no question asked. I am already recommend this installer to my work colleague who also wanted to install solar system on his roof.04 May 2024
Fantastic service. Couldn’t fault them before or during the install
Everything was taken care ofQuoting was quick and questions answered.
The install guys lead by Josh were great. On time and got stuck into it straight away.
The only surprise was that there was no option to pay by credit card. Bank transfer only.
30 April 2024
Great installer
Punctual and clean work. Very good customer service. Easy to reachPanel rating: 5/5
Inverter rating: 5/5
29 April 2024
Fantastic installer. Beautiful installation!
The quoting process was pretty smooth as JWS was able to price match an offer I got from another installer. Madeline was always prompt in her replies to all queries I had.The actual installation went through without any major hiccups. Josh and his crew were very professional, punctual, polite and did a tidy job.
I will not hesitate to recommend them to anyone looking for a reliable installer.
Supplier Reply:
Hi Awwab, the whole team at JWS loved working with you and we thank you for your review. we hope you enjoy your solar savings even more though!22 April 2024
Great communication and very clean install!
After witnessing some of the other solar setups in my area, I was initially hesitant about getting solar installed. However, I must commend the team at JWS for their exceptionally clean installation! A special shoutout to Josh and Madeline for their outstanding work!!
17 April 2024
An incentive was offered by JWS Electrical Services Pty Ltd for this review. Learn more here.
Fantastic and friendly installer, really happy with their service.
Sales / quoting process was wonderful and easy. Great customer service and an excellent competitive price.Installation was great, the workers were polite and punctual and very easy to deal with.
Customer service was excellent and usage explained to me after install.
Thanks heaps.
17 April 2024
Tesla Powerwall 2 install
As a returning customer we already knew we were happy with the team and their work, the sales\quote process was very easy.The installation was very fast and professional everything turned out exactly as expected from my end.
The guys knew what they were doing, discussed anything with me before doing it, and finished up very quickly.
The customer service was perfect, i have nothing but good things to say about JWS and have recommended them to others.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Hi Mat, the team are very grateful for your review and loved working with you once again! we hope you’re loving your new Tesla!12 April 2024
Awesome!
Couldn't have asked for a more professional, understanding and detailed service. From the first call to installation, all was a great experience. Ill be recommending you to all thoes that want solar installed. Thanks guys and well done.Inverter rating: 5/5
Supplier Reply:
Thanks for your lovely review Matt. The JWS team appreciate your review and look forward to hearing about your solar savings!09 April 2024
Good guys, great finish.
I contacted JWS after receiving a few quotes from other companies. Their quote was the fairest and their lovely admin staff aided me in the process from quote to install. When the team arrived, they were on time, friendly and fast working. Couldn't ask for much more. They were lovely to my children and their finished piece looks immaculate. Thanks JWS.Supplier Reply:
The JWS team really appreciate your feedback and hope you’re enjoying your solar savings so far. Thanks Kyle!05 April 2024
Very easy going crew, seamless installment.
Very punctual, efficient and friendly crew. The job is very clean and looks like a high quality finish with a very affordable budget. Would very much recommend these installers.Supplier Reply:
Hi David, the whole team at JWS loved working with you. we appreciate the lovely review and hope you enjoy your solar savings even more21 March 2024
Attention to detail
There’s a lot of cowboys in every industry these days. JWS were extremely professional from start to finish. Can’t fault their work, excellent communication skills and execution. Would recommend to anyone who wants solar.Panel rating: 5/5
Inverter rating: 5/5
21 March 2024
Really impressed with the whole process
From the very beginning I have been impressed with JWS and happy to recommend, Madeline was great with everything before the install and Josh/team was brilliant on the day of the install. Honestly… just go with JWS… it’s an easy recommendation from me…21 March 2024
100% satisfied
From start to finish everything worked out the way it should. Nice and easy. Couple phone calls, couple emails and everything was set. This is the second time I’ve use JWS Electrical and can’t recommend themenough. The installation is 100% perfect, these boys are perfectionists and take pride in their work. It’s not just a job for them, they love what they do and it shows in their work. Absolute top blokes aswell, wouldn’t even think of using someone else.
13 March 2024
Fantastic Solar experience
The whole experience from the start to the install was effortless and the way a customer service experience should be. All information provided and timelines were realistic and easy to understand. Every question was answered and I would have no hesitation to recommend this company to anyone else seeking a solar installation. Madeline especially deserves recognition for her customer service and warm personality.Panel rating: 5/5
Inverter rating: 5/5
12 March 2024
Top-notch Solar Panel Installation Experience!
I had a fantastic experience with JWS! From start to finish, their team was professional, knowledgeable, and attentive. They provided personalised recommendations, and the installation process was seamless. The technicians were skilled and courteous, and the customer service was exceptional. I highly recommend JWS to anyone considering solar energy. Thank you for a wonderful experience!07 March 2024
Lovely set of people to deal with
When I thought about installing solar for my home in the month of March 2022, I did not know anything. So, I started with the research about solar and contacted many installer for quotes. But, even at this time, I was not aware that I did not know much about solar. Then got to know better after talking to couple of Solar installers, JWS Electrical was one among them. Madeline was the first point of contact and she has all the patience in the world to wait for answers. Whenever I used to get the call, I will not be in a situation to pick up and would be able to return back after 6PM, so would email her of my questions or the reasons for the call. She used to reply the next day and would make sure that all the questions are answered from their end. The installers also have a special mention, they were punctual and was very helpful to answer my questions and took safety as utmost priority and was not even bothering me for anything. I was wondering that the work would take the whole day, but by mid day, they were all done and the workmanship was so clean. Anyone who had seen the home before and after installation would have to wonder if someone even worked here. Instructions on do's and don'ts were clearly communicated and the app to use to track the usage and best practices were all explained clearly. Even if I have to ask them regarding any issues now (in 2024), I do not have any hesitation in contacting them. I would highly recommend JWS for a no-nonsense installation.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thank you for the lovely review Maharajan. It's lovely to hear from you again! The whole JWS team are happy to hear your kind words. Please don't hesitate to reach out to us with your solar savings
05 March 2024
Fantastic Service and Seamless Installation - 10/10
I found the sales and quoting process seamless and effortless, Josh was informative, super helpful and responsive to all my queries.Josh was fantastic with the installation which went smoothly, he was punctual each morning. The area was left very clean post installation, he even went above and beyond by taking the time to explain how it all works to fully utilise the system.
I would highly recommend JSW to anyone looking for Solar.
19 February 2024
Good installer that I would recommend to my family
The quoting was straightforward with Madeline being wonderful to work with.While they tend to be busy at times, the support was always on point and they always returned the calls and emails on the same business day.
They provided all the information to raise rebate request and also the design plans and equipment information are shared with great detail.
The installation although was delayed due to Christmas holidays but given the pipeline of work they seem to have, I did not mind too much.
Josh and team were on time during the day of installation and braved the extreme heat and weather to finish the installation on the same day as well as setup the monitoring of my Fronius invertor.
Inverter rating: 5/5
Supplier Reply:
The JWS team thank you for your lovely review Bala! We're hoping you enjoy your solar savings even more
17 February 2024
Great service
Easy and quick quoting.An easy and quick installation - professional.
Great customer service.
Great follow up.
Panel rating: 5/5
Inverter rating: 5/5
17 February 2024
Reliable, friendly, efficient & effective
Josh & his team was reliable, efficient & effective. He also took the time to teach me how to read the monitor, so that I can capitalise on the solar panels. They were easy to deal with & went out of their way teach me how to clean it & put bird repellents, so they work efficiently. Highly recommend!Inverter rating: 5/5
Supplier Reply:
Thanks for the lovely review Prisca. The JWS team hope you enjoy your solar savings!14 February 2024
Excellent service response and installation
The overall process from quotes until the installation went smoothly. The service response was very prompt and excellent in providing all the options of the kwh to be used.The installation process was done professionally and in excellent way. I was also very happy that Josh introduced a PowerPal meter which help me to better understand the electricity consumption at my home. The team also helped replacing some of the broken tiles during the installation.
All in all, excellent and professional services.
Supplier Reply:
The whole team at JWS loved working with you Wagi. We hope you enjoy your solar savings even more07 February 2024
Excellent!
This company has been a delight to deal with. Nothing is to much trouble. Madeline was a gem revising quotes numerous times for us. Prices are very competitive and installation was very well executed. They went above and beyond with no pressure or expectations. Would highly recommend.Supplier Reply:
The team at JWS thank you for your review. We really appreciate the kind words and are very glad you have been happy with our service and processes.06 February 2024
Well done JWS
Well I must say I am impressed. The quote was completed off site and I was dubious about whether they would have a right number of panels and with the correct orientation but to my surprise when they arrived to do the job the design was perfect and working beautifully. I am currently charging an electric vehicle and it is costing me nothing. Josh and all his team were efficient, courteous and friendly. I am so glad I used them. I have already referred them to one of my neighbours and also to my son who wants to do an upgrade. Well done JWS.Supplier Reply:
Thanks for the lovely review Tony. The whole team at JWS loved working with you and we hope you're enjoying your solar savings23 January 2024
THE BEST IN THE BUSINESS BY FAR!!
From the moment I made contact to the final handshake after completion in a day, what a fantastic experience it has been working with JWS.This is why it pays to use local companies and not the ‘big boys’
These guys not only worked damn hard and to an impeccable standard, but they CARE. They made sure there were no short cuts and provided outstanding and hard to find old fashioned good service along with their 10/10 work.
Will be referring them to everyone I know. Well done guys!
Looking forward to a battery installation soon
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thank you for your kind words David. We appreciate your review and look forward to hearing about your solar savings!22 January 2024
Fantastic installers very professional and organised
Very good open communication, he's done a very professional installation. Made everything transparent and went the extra mile appreciate the work would highly recommend.Supplier Reply:
Thanks for your lovely review Hassan. It was a pleasure to work with you
11 December 2023
The best solar team in the business!
What a wonderful experience from quote, support through too installation. Adding solar to a new build, there was almost 2 years years in between first contacting JWS and having my solar installed. The entire team were patient, helpful and so friendly. They answered all of my silly questions and made me feel supported. They were clean and courteous and did a thorough inspection of my roof prior to leaving. I highly recommend JWS for any Solar requirements08 December 2023
Can’t recommend Highly enough!
Right from the start JWS was great to deal with. The quote was very detailed and really well priced so we had no hesitation going with them. Communication with scheduling etc with their Office was fantastic. Our job had some real challenges (with our roof etc) but they were fantastic-explaining what was going on and constantly come up with solutions. They were friendly and professional and we are delighted with the result. We would have no hesitation in recommending these guys!!!!!Supplier Reply:
Thanks for the review Jason. The JWS team are glad you enjoyed your experience with us and hope you enjoy your solar savings even more07 December 2023
Could not ask for any better. 10/10
Top blokes! Did a fantastic job, leaving my roof in better condition then they found it, fixing tiles. Left the place cleaner. Explained everything clear so I could understand. Finished quickly. I'm over the moon with the service and product. 10/10 would recommendSupplier Reply:
Thanks for your lovely review Patrick. JWS looks forward to hearing about your solar savings
02 December 2023
Great service great installer
The sales quoting process was fast the sales person was friendly and informativeThe installation team were on time and had great communication once they were finished yoy didn't even know the had been they were clean tidy and efficient.
It only went in last week just waiting on an electrical inspection. but they have gone trough everything with me and assited in connecting me to the app
Inverter rating: 5/5
Best solar installers in town!
Madeline and the other girls in the office are super helpful during the quoting process. They give clear concise answers to all your questions. JWS only work with reputable products ensuring a quality system upon install. Communication is paramount with any service, and they provide regular updates from quoting all the way through to installation. Josh and the other gents are friendly and helpful, and clean and respectful, super tidy installation! I will recommend JWS to others!