Jims Energy Reviews
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About
Jim’s Energy is part of Australia’s largest, trusted franchise; Jim’s Group. Established in 1989 with 3,500 franchisees nationwide, Jim’s has a proven track record for quality.
Jim’s Energy have offices in Victoria and NSW. Our team specialise in the supply and install of residential solar, battery storage and energy monitoring systems and have between them over 10 years’ energy efficiency experience in Australia.
Jim’s Energy work with many local councils, not for profit and community energy organisations as solar bulk buy partners for residential programs.
Jim’s Energy is the energy efficiency company you can trust with the best in market warranties supported by the Jim’s Group Warranty Fund.
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Jims Energy Reviews (28)
Show Most Recent reviews from All time across Australia
Average Scores
4.3/5
Value for money
4.3/5
Quality of System
4.4/5
Installation
4.1/5
Customer Service
- 5 star 10
- 4 star 13
- 3 star 2
- 2 star 1
- 1 star 2
03 July 2024
01 December 2023
Misleading and deceptive sales tactic. Great Quote, Brilliant Quality
I was happy with the overall sales and quoting process, i fell for the line no bill shock.Went through the whole approval stage and just before installation got issued with a bill from the energy provider sent through Jim's Energy for an additional $410.
I had a quote in with another company that I had agreed to and Jim's Energy clawed my business from them, promised the world, then kicked me to the curb.
I was promised time again that there would be no bill shock, upon repeating this back to them they weren't interested to hear it and kept saying it was issued from another company. As you can imagine after the time invested to get this far this was extremely frustrating to hear. So I informed the franchise owner, franchisor from Jim's and his manager about my experience only to be told basically it's an external invoice that has nothing to do with us.
After I expressed my disappointment with this and pushed hard initially for them to settle the bill, I get an email from the franchise owner cancelling my contract. The last conversation I had with Jim's after it had to be escalated several times was "I'll talk to the franchise owner but I can't make them do anything"
They contact each other, then I received an email of cancellation saying due to the circumstance I needed to take my business elsewhere. There was no resolution presented. Example, paying half.
In between all of this was several follow up phone calls and a significant amount of time out of my day chasing these items up.
I have never been dealt with such unprofessionalism, misleading conduct, and simply not wanting to help the customers.
Buyer be ware, these guys will promise you the world and give you nothing. If you dispute something they promised you, they will kick you to the street.
There is plenty more of terrible conduct I could disclose but overall do not go with Jims Energy
27 April 2023
Jim's Energy Kingaroy delivered
Sales/ quoting process- was a breeze with Jim's Energy asking me to be transparent with my quotes making sure the product specs are the same with other suppliers so they can maintain a competitive quote;
- they were patient enough to go through the multiple number of quotes and inquiries I had when other installers did not have the tenacity nor patience to go through the details with me
- very polite and engaging/ factual unlike others rather than condescending and abrasive
- I appreciated their recommendation to run appliances during day time (e.g. laundry, dishwasher) when energy is being produced rather than putting the excess energy back to the grid only to be bought at a lesser price; and also to have hot water timer installed to take advantage of the surplus energy at day time
Installation
- was a quick and easy. On the day of installation they verified the plan and considered the surroundings and was willing to go through last minute changes with me;
- they involved/consulted me in the process rather than telling me what was needed;
- they were punctual and polite
- they explained the system to me including detailed installation of the app making sure the inverter was connected to the internet and I can monitor its activities from my phone;
- left over cuttings of cables, tubes etc were left in the property but these are minor as the lawn grass hid them from view and collection
Customer serice
- I can't fault them, they were excellent in this area making sure that I was able to reap the benefits of solar at day 1; Yes I had feed in surplus energy that went back to the grid at day 1;
Inverter rating: 5/5
09 February 2023
Reasoable at the start and very bad after installation is completed
1. Sales/Quote Process is good and reasonable, not better than other's.2. Installation date went as promised, no delay. The arrival time was more or less one hour late.
3. The installer did not clean up the place before they left the site. Cut cables were left on the floor everywher ; rubbish were left for us to clean up. One tile was broken and repaired with sicilon; untill we insist that it be replaced with a spare (we provided) tile. Empty bottle (I guess the installer had a drink on the roof) was left in the gutter, I had to remove the bottle.
4. Installer insist that we pay the balance in full ASA the installtion is completd, untill we unsisted that they arrange for the inspection to be done. The Inspector came the next day. Then they want us to pay them in full gain.
5. As we do not know or understand the process, they argued that it is not their job to connect the solar system to the grid and switch on the solar system. We refused to pay in full and had a heated argument with the installer.
6. I wrote an email asking SolarQoutes what is the process, Margherita Moffa have kindly sent me your link that explanied the whole process what needed to happend.
7. As I was not able to insist that I will only pay them in ful luntill the system is switched on and connected to the grid. I have paid them in full this morning (9/2/2023)
8.Right now (9/2/2023) I am at Step #3 according to your "Solar Grid Connection Processess in Victoria "docvument; 'More Paperwork", untill I pay them in full; they will not do "More Paperwork". They explaned that they had bad experices with customers who refused to pay infull when the solar system is swicthed on and connected to the grid.
9. I am waiting for the installer to do the "More Paperwork"; hopefully today (9/2/2023), and wait for Origin to contact or email me what is going to happen next?
28 December 2022
One of the worst experiences I've ever had with a company
Initial quote stage was fantastic, the sales rep was very helpful and answered all my questions and helped agree on a quote for a 8.715kW system and 12.8kWh battery.After agreeing and signing the quote I had some roof works done which delayed the install a couple months, but once that was done, the company changed the solar panels to another brand due to wanting to make sure we still had good Tier 1 panels. I was super happy that they reached out and did that, showing that they wanted to take care of my install.
Once the install started, that's when all the issues started...
I was not informed until the day of the install that there was going to be 2 inverters in my install instead of the 1 that I had agreed to. No extra cost was added, but it was sprung on me last minute and not explained at all to me how this would function.
As part of this new inverter being added, the position and layout of the solar panels were also changed, moving 5 of the 21 solar panels from the main group of north facing panels to somewhere else tied into that second inverter instead.
Once the install had been done, I was only then told that the second inverter with a quarter of the solar panels in the system on it, would not charge the battery and only be used for exporting and powering the house. At no point during the entire process of quoting, changing specs, agreeing and then scheduling the install was this explained to me. If it had been, I would've stopped the process there and not continued, because that's not at all how it was explained to me to work during the process. I bought a battery to be charged by all the solar panels, not only by some of them.
The installer also left all their rubbish on my property which took me months to get rid of and a paid trip to the dump. Not happy with that at all.
At this point I feel like I've only received a system 75% of what I want and agreed to, yet paying full price for it.
At this point, I figured that's where the issues would stop, but they did not. The process to get the solar export approval has been, and still is ongoing, 3 months after the system was inspected and turned on.
The installer seems to be constantly lying to me, blaming Powercor for having the wrong electricity provider in their systems, but when I called Powercor, they confirmed it has the right provider in their systems for a long time now, and that they have never received any applications for export approval.
This is entirely on Jims Energy to resolve, and I constantly am reminding them to follow it up for months now, and nothing ever comes back. It's been, and still is extremely frustrating to get things sorted with them.
Then to top it all off, the solar installer that was contracted out by Jims Energy to do the install called me at 10pm one night trying to get money out of me, saying Jims had not paid them, so I had the contractor coming to me trying to get money out of me or get me to sort out why he wasn't paid, which is completely unacceptable and something that should never be coming back to me.
To be fair, the solar installation has been working great and exceeding promised production, but for the hassles and lies I was sold on and system not delivered as promised, I wouldn't recommend to anyone.
05 September 2022
Great smooth experience
Good informative sales, The Installer workmanship was great. Assistance with rebate and power connection with the grid was great. I was exporting power to the grid in 1 week after install18 November 2021
Original Review on 19-03-2021:
Excellent company to deal with.
Daniel was really great with his explanation of his ideas of what he felt was best for us.The installers he arranged for us were,punctual,polite and tidy.
Daniel organised the installation.Nothing was too hard for him.
Couldn't be happier.
The companies you put us in touch with were all punctual and polite.
3/2 initial meeting with Jims Energy.
17/2 installation. One day.
11/3 connected. This was longer then normal as there are 3 x the number of people buying systems.
8 months later we asked Lynnette : "Are you happy with the performance of your system so far?"
Yes it has ,my power bills show it's as we had expected...hoped!21 January 2021
Dan and Jim, better than the rest
We looked at 11 different providers before deciding on Jim's Energy. Dan was amazing. During the quoting process he was honest, factual and responsive. At no time did I feel that I can was talking to a salesman.The entire installation process was simple and stress free. The installers were also top notch, polite and tidy.
Dan helped organise the grid connection. All I needed to do was call our energy provider to make sure we were on the best energy package.
We could not have been happier.
Panel rating: 5/5
Inverter rating: 5/5
04 June 2019
Original Review on 06-10-2018:
8 months later we asked Michael: "Are you happy with the performance of your system so far?"
It performed well over summer, but autumn and winter have been a little disappointing. Though I'm sure its normal.09 February 2019
Original Review on 08-06-2018:
8 months later we asked Peter: "Are you happy with the performance of your system so far?"
No problems with the system. We're not getting as much energy generation as we had hoped but the weather has been working against us with too many overcast days.04 January 2019
04 January 2019
System installation booked over a month in advance and installed on time by a most professional, courteous electrical contractor (installer). Signed off by independent Electrical Contractor. Awaiting follow up documentation to support the Victorian Government rebate program and the feed in tariff with my supplier but I don't expect any problems there - hence my good rating at this stage. System works fine and my grid usage during sunny daylight hours is zero. Would freely recommend Jim's Energy for their service and cost.
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25 November 2018
Original Review on 26-03-2018:
Installation great. Still waiting for final inspection and papers to be submitted for feed in tariffs.8 months later we asked Geoff: "Are you happy with the performance of your system so far?"
Yes. Very much so. If only we could now figure out a way to avoid the fixed daily supply charge without going right off the grid.17 October 2018
I was recommended to contact Jim's Energy when it was time to install Solar on our house and I am so pleased I did. The team were so approachable, friendly and professional. From the first phone call through to the installation of my "Solar Edge" 22 panel system there was not one issue or problem. The installation crew were punctual, polite and experts in their field. A big thank you to Jack, Marcel and Michelle who exceeded my expectations and made the whole process effortless. I highly recommend Jim's Energy and can't fault their service delivery. I am already reaping the rewards of having Solar Energy all thanks to this team!
Marc
North East Victoria
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Marc
North East Victoria
01 October 2018
20 September 2018
Couldn't fault Jim's Energy. The equipment, service and quality were first rate. It all started with solar consultant, Kez Hassan. He was professional, provided quality information and service. He came to our home to asses our situation and needs and provided literature that was most helpful. No hard sell tactics and what was really important, he follow up even after the unit was installed to see how we were going including notifying us of the Vic Govt solar rebate. We chose Jim's Energy for their reputation, quality service and back up. Definitely would recommend Jim's Energy and Kez Hassan.
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11 September 2018
The Dindi Bulk Buy/Yarra Energy Foundation (YEF) had conducted a rigorous procurement and audit process, engaging Jim’s Energy Solutions for out installation of 4.32KW Solaredge Power Optimisers with monitoring technology the design included 16 x Q Cell Hanwha polycrystalline 270 solar modules array all connected and tested by competent electricians in only 4 hours on our existing 9 by 4.5 metre shed
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05 September 2018
The solar system installation was very well done, neat and inconspicuous. Even the electrical inspector commented on the high level of care and workmanship shown by A.Mills in the installation. I am also pleasantly surprised with amount of energy that the system is generating. Its only early spring and the sunlight hours are not that long but the KWHr meter is ticking over nicely, which is good because that is the only reason you would have a solar system installed, unless of coarse you were off-grid.
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15 August 2018
I attended a presentation by Positive Energy in July 2018 that was sponsored by Monash Council as I was interested in upgrading my existing 1 kW solar system on my roof. They arranged for two quotes, one of which was Jim’s Energy. While I was aware of the Jim’s Franchises, I was not aware that they were involved in Solar Panel installations and was surprised to learn that one of my cycling friends had recently dealt with them and were very happy with the job. When I mentioned this to Marcel Merkus, who provided the quote, he said that he was not personally involved with my friend’s installation but that he would do a better job.
True to his word, I could not be happier with the workmanship of the installation of 3.66 kW solar system, using Solar Edge technology at my home. The installers, Youssef and Winston, were friendly and professional, they left the site as they had found it and did an excellent job. Jack Egan, who supervised kept me informed and met deadlines – it was a real pleasure to deal with these people and I would not hesitate to recommend their services
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True to his word, I could not be happier with the workmanship of the installation of 3.66 kW solar system, using Solar Edge technology at my home. The installers, Youssef and Winston, were friendly and professional, they left the site as they had found it and did an excellent job. Jack Egan, who supervised kept me informed and met deadlines – it was a real pleasure to deal with these people and I would not hesitate to recommend their services
08 August 2018
We have had a very positive experience with Jims Energy. From the initial information night at Lakes entrance Shire Offices, to our personal appointment with Paul Williams, through to the installation of our Solar system, each and every step has been positive and pleasant.
Paul is a wonderful ambassador for Jims Energy, he is very knowledgeable, friendly and informative.
The installation technicians were also very accomplished at their profession, friendly, and left our premises clean and tidy. They did a very neat job.
I would have no hesitation in recommending Jims Energy to family, friends and the wider community.
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Paul is a wonderful ambassador for Jims Energy, he is very knowledgeable, friendly and informative.
The installation technicians were also very accomplished at their profession, friendly, and left our premises clean and tidy. They did a very neat job.
I would have no hesitation in recommending Jims Energy to family, friends and the wider community.
13 July 2018
"Nicest salesperson" is an insipid option... best, most honest, patient and down-to-earth helpful salesperson is the reason we went with them. We found later that their team delivered on all their promises, on time and mad it easy for us. What's not to like!
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24 May 2018
Original Review on 21-09-2017:
The installation went well, but the next day problems started, in that the alarm light on the Inverter came on, so the system wasn't generating any power. I reported it and they said that there was probably spiking in the grid to my house, they are arranging for an electrician to come out to see what can be done to get the system running properly. As yet that hasn't occurred and the alarm light still keeps on coming on.The system was inspected by the authorities and the inspector said that everything about the installation was good and it passed his inspection.
8 months later we asked Grahame Caird: "Are you happy with the performance of your system so far?"
There was a problem with the power grid spiking causing the warning light on the inverter to light up showing that it was not generating power, the company took about 2 months to sort that out by readjusting the settings. The company also forgot to register with AGL to convert our meter to Solar, so although the system was installed in September, our meter and our connectivity to the grid, was not completed until January.20 May 2018
I thought that they provided a high level of service which was professional and efficient I would certainly recommend them to others.
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03 May 2018
Original Review on 01-09-2017:
Your Website has been very helpful8 months later we asked Peter: "Are you happy with the performance of your system so far?"
Yes28 March 2018
26 March 2018
Awesome service from Jim's all the way through, and experienced electrician installing the panels. They made the whole process extremely easy. We would recommend them to anyone wishing to install Solar panels.
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26 March 2018
27 August 2017
Thank you for your assistance
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Great service solar jims
Got jatin from jims solar to give me a quote. I told him I'm fussy and want a good job.he said to me don't worry our team is the best. Jatin was right they did a great job l couldn't be more happy jatin there should be more people like you .you are so helpful thanks again markPanel rating: 5/5
Inverter rating: 5/5