InStyle Solar Reviews
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About
InStyle Solar is a Solar Power Installation company based in Brendale and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes
Reviewers report paying: $11,800 - $17,900 for depending on hardware choice and installation difficulty ( how is this calculated? )
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InStyle Solar Reviews (184)
Show Most Recent reviews from All time across Australia
Average Scores
4.5/5
Value for money
4.7/5
Quality of System
4.7/5
Installation
4.6/5
Customer Service
- 5 star 106
- 4 star 62
- 3 star 6
- 2 star 4
- 1 star 6
22 October 2024
16 June 2024
An incentive was offered by InStyle Solar for this review. Learn more here.
So far so good
We're only one week post-install so can't really comment on post-install service / customer complaint responsiveness.Quoting process was really good and service agent was knowledgeable and helpful making our decision on what sort of system to install pretty easy, reducing the immense complexity of this subject. Great price for value with a payback illustration of 3.9 years on our system which was very compelling. Communication around scheduling the install was good - installing team arrive around an hour after the initial window but completed before the end of the day and helped us install the app. So far, we love the app and tracking how well the system is performing.
17 May 2024
No after sales service. Warranty claim no answer
We Installed an InStyle Solar System in 2017 and the install was good and the savings have been great. Now we have issues with half of our panels discolouring and indicating possible water ingress. 6 weeks after contacting InStyle. we are yet to get any positive response apart from platitudes from customer service.Inverter rating: 1/5
25 April 2024
Prompt and effective, with some minor downsides
Overall the experience was good: they gave a timely quote that was competitive with the others, answered my questions promptly, offered a good deal, and were prompt to get it done once I gave them the go ahead. The installer was polite and the system was installed efficiently and appears to be working very well.The minor downsides:
1) on the day, the installer arrived 40 minutes after the planned time (apparently someone called in sick and they had to pick up a replacement, which I understand but it would've been better if they'd rung to let me know).
2) the installer didn't seem to know the fine details of the job (for example he asked if we were keeping the existing inverter - which we weren't - and how many old panels were being removed).
3) tidiness wasn't bad, but there were quite a few bits and pieces left on the ground that I picked up (not a huge amount, but not perfect)
Panel rating: 4/5
18 April 2024
Solar installation report
Incredibly well organized with great communication skills. The company was a pleasure to deal with and there fitters and electrician were absolutely great. The finished job looks good and is very neat.Highly recommend.
09 April 2024
Great Company
The sales process was really good, I had a lot of questions to ask and the sales staff were excellent. The installation was great the 3 Guys who came out worked like trojans. They cleaned up everything and helped explain how to use the Isolar app on my phone. The customer service and follow up was fantastic I didn't have to do a thing they helped organize the grid connection.24 March 2024
Factual and efficient
Took the time to come out and discuss. Looked at several options. Explained they were not the cheapest out there but quality of product and install was uppermostInverter rating: 5/5
13 March 2024
An incentive was offered by InStyle Solar for this review. Learn more here.
Instyle Solar
We have recently installed Solar Energy with Instyle. Our experience has been exceptionally great! It all started off with a consult from Scotty who gave us indepth information about Solar Energy. He was so patient, personable and knowledgeable.Our installation was coordinated proficiently and professionally from start to end. The technical team were friendly and very supportive during the installation. The even assisted us to connect to our wifi.
Scotty also demonstrated how to use the app which gives real-time information on our Energy yield and consumption. It's exciting to be in control of our electricity supply and usage. We can now actually see and control the products perform.
We are able to monitor our usage, generate savings through energy production and contribute surplus energy to the grid which in turn helps out the community. We give Instyle a great big thumbs up ? for service excellence ?
26 February 2024
Great sales process
Scott Moore made the sales process really great. Laid all the options out, helped us understand different elements and didn’t push. Installation had a little hiccup, but the guys rectified it the next day. Duane Lee and his crew were really friendly and tidy.Panel rating: 5/5
Inverter rating: 5/5
08 February 2024
An incentive was offered by InStyle Solar for this review. Learn more here.
Beautifully installed, great customer service
I had Scott come to my house, spend 2 hours going over every possible scenario & thoroughly explaining everything to me. Booking was made a few days later & installation within a month, competitors were 10-14 weeks waiting period. Can’t see the panels from the front of the house which is fantastic. Installers were great to deal with too. Hopefully see a reduction in my electricity bills soon.05 February 2024
A Real Mixed Bag
Real mixed bag with Nectr / InStyle Solar, who we engaged to do our solar as we are Costco members and they run a decent promo. The quote and quality looked good so we signed up after some consideration. After signing, was told I’d been wrongly quoted on a single phase system and would need a three phase. Was promised that the only change was to panel placement and inverter, so we went ahead. Was promised a pre-Christmas install but ended up being mid-Jan (no big deal, but would’ve preferred the word to be honoured).Installers did a decent job, worked hard, despite some issues mounting the inverter (which a pre-installation inspection could’ve avoided). Happy with the outcome of the install.
HOWEVER, a smart meter to measure output and consumption was not included, despite it being on the first (single phase) quote we received. Despite being told “nothing else is changing”, was not informed a key part of my system had been removed from the quote to keep the original price the same.
Upon follow up was given every excuse under the sun, told how good a deal I got, and that I should’ve picked the omission up. Finally the company did supply the meter, however insisted I pay an additional $330 for installation of the meter.
The system is now fully installed and working well, I’m just really disappointed with the dishonesty and lack of integrity in making their mistakes right.
06 November 2023
Great only!!!
I had the pleasure of working with Gioel from Instyle soalr to purchase my solar system, and I couldn't be happier with the entire process. Gioel was not only knowledgeable but also incredibly professional and patient in answering all my questions. They guided me through the selection and installation process seamlessly, ensuring that I got the best system for my needs.The installation team that Gioel coordinated was equally impressive. The installers were punctual, efficient, and highly skilled. They worked with great attention to detail and leg the benefits of clean, renewable energy and significant savings on my electricity bills. I highly recommend Gioel for anyone considering solar panel installation – their dedication, expertise, and the quality of their installation team are top-notch!"e benefits of clean, renewable energy and significant savings on my electricity bills. I highly recommend Gioel for anyone considering solar panel installation – their dedication, expertise, and the quality of their installation team are top-notch!"
Panel rating: 5/5
Inverter rating: 5/5
17 October 2023
Perfection
Highly Recommended company for solar installs !!! swift, kind and caring about all the aspects of there jobs and workmanship. The installers were polite and respectful, they took pride in there work. cannot fault this company or there employees.Panel rating: 5/5
Inverter rating: 5/5
19 September 2023
No pressure wonderful experience
After researching several solar companies and feeling overwhelmed by all the offers and lingo, we came across Toben from InStyle solar.He offered after hours appointments which meant my partner and I were both able to make a decision on our investment together. (He also accommodated an interruptive 2 year old young lady during this process with no judgement)
Being that Toben has been in the roofing industry prior to his employment with InStyle his advice and experience with in the field shown thru, making us feel at ease.
Then the install Thomas the Sparky was wonderful accommodating my migraine and offering contact at a suitable time.
There was NO PRESSURE to purchase only support and advice which is why we choose InStyle in the end, also purchased them for our rental property we are that happy.
We have no hesitation recommending this company, or it staff.
11 September 2023
Professional service from beginning to end.
Sales was very professional and new exactly what he was proposing.Installation was hassle free and very good communication.
Customer service so superior to any other company we dealt with.
Couldn't recommend them highly enough.
29 August 2023
New solar
Fantastic company, very efficient and polite sale staff, came out to check the site and explained everything.Installation crew were punctual very polite and never left one piece of rubbish, they explained everything as they worked.
Would recommend them to anyone looking for a great company to install their solar
01 August 2023
Highly recommend InStyle Solar
Excellent salesperson for quoting processTradesmen very professional and cleaned up everything before they left.
Solar paperwork completed within 24 hours of installation. Even follow up after installation to ensure I was happy with the entire process
01 August 2023
Awesome
Amazing service. I contacted Hugo and my solar installation appointment and payment plan was settled by the very next day, totally hassle free. Sam also did a great job in quick and professional installation of the whole system. They even replaced my old wire strands type fuses with a nice miniature circuit breaker switchboard for free. Unbelievable. Many thanks. Highly recommend them.28 July 2023
An incentive was offered by InStyle Solar for this review. Learn more here.
Would recomment Instyle Solar.
We were very happy with the service we received from Instyle Solar. The sales rep was happy to answer any questions we asked and followed up with late queries we had. On the day of installation the team arrived on time and we friendly and once again nothing was too much trouble. They made sure we understood what was happening and how to operate the wifi side of things. Instyle Solar are a great company and even after the installation they kept in contact to ensure we were happy and if we had any further questions. They made the whole experience worry free.24 July 2023
Definitely would use them again.
Sales staff was excellent, he knew his stuff and listened to what we wanted. The installers were very safe, careful with our house and friendly. They are being very helpful and happy to explain things more than once.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
22 June 2023
Easy process throughout and was kept informed at every step. Professional, courteous and knowledgeable.
From the sales enquire to getting up and running, the whole process was handled by knowledgeable, professional and courteous team.Highly recommend
08 June 2023
Original Review on 12-08-2022:
Professional knowledgeable
Everything went smoothly. Lovely people to deal with. All connections were dealt with. I only had to load app to monitor system.10 months later we asked Gavin: "Are you happy with the performance of your system so far?"
So far all good. We just need to get the feed in tarrifs increased. Ha Ha
06 June 2023
An incentive was offered by InStyle Solar for this review. Learn more here.
Exceeded my expectation .. simply the Best
WOW … Instyle Solar simply the best. Exceeded my expectation. From the moment I contacted them on the phone right through to the installation of the solar system and beyond they were there side-by-side with me. They were a phone call or email away. Such a professional organisation to deal with. Their website was so easy to navigate and explained everything you need to know about solar. I have already recommended Instyle Solar to family and friends.06 June 2023
An incentive was offered by InStyle Solar for this review. Learn more here.
Amazing efficiency
Sales quoting process was friendly and simple. It was comfortable and easy in our own home.Quite a quick turnaround with installation guys, polite fast installers but quality. The guys explained the process all the way through installation, prep and them deployment, slick and professional in their process and approach.
Finance options make decisions easy also.
04 June 2023
I installed a 10.79kW + 16kW Battery
I received many offers from multiple solar companies, yet I chose Instyle Solar as they were the only company that cared about the quality of the system and offered the best mix of different components.Solar systems involve dozens of elements that affect the performance of both short-term and long-term. It is very risky to make your system unsustainable and have a lifelong hassle.
Marian explained every single element; the solar panels, the battery, the inverters, the conductors used, different warranties, and more!
Sam led the installation and took about 5 hours to finish the system on a rainy day!
27 December 2022
Very efficient service.
Their sales and quote was good. They explained they whole process to us, and also gave us an example of our local NRL football club installation. The installers were very efficient, clean and tidy. They had to stop work due to a massive storm. But continued when it passed. Customer service was great, the only thing we had to do was organize with the power company to have a smart meter installed.11 December 2022
Fantastic customer service
Great customer service, our consultant was great, always called me back, very informative I've used this company twice. The whole service was great couldn't recommend these guys enough.Panel rating: 5/5
Inverter rating: 5/5
06 December 2022
No service at all after taking money
I had someone come to my house, look at the roof and talk me through options. He explained the importance of signing up quickly to book installation before STC credits dropped. As soon as I signed up, I got lots of automated emails but I had to chase them for an installation date.On the day of installation, after arriving 90 minutes late, the installer spent 5 minutes looking at the roof and told me it was too steep to work on safely and he was cancelling the job. No apologies. No other options. There was a month between signing up and installation date. At no time did anyone even mention the possibility that they might have difficulties with the installation.
I have made multiple phone calls to speak to someone about this but no one returns my calls. I then received an email from accounts telling me how to arrange a refund of my deposit.
I am now back to square one and too late to get this year’s STC rate.
27 October 2022
Great all round service
Very impressed with seller of solar panels, electrician who installed etc. Whole installation done very professionally and promptly. Would recommend Instyle Solar to anyone20 October 2022
An incentive was offered by InStyle Solar for this review. Learn more here.
I finally have solar
100% recommend instyle solar. Complete package with exceptional service. Prompt responses, detailed quote, impressive delivery, professional installation and outstanding communication. Instyle solar met more than my expectation. Dont wait any longer get insyle solar to power up your property. Finally my house more sustainable. What a great experience Thankyou19 October 2022
A great overall experience - very through sales, great install, and customer service good too
Scott came and visited us to carry out the quoting process. He was helpful and explained the ins and outs of it, so we knew exactly what we were were getting.The Installation team led by Dyane were also great, very tidy install and cleaned up after themselves.
The Office team were easy and friendly to deal with.
The only issue I had was our install had to rebooked, due to bad weather the first time.
When we got a phone call from from the office to try do the job at short notice (the same day) the staff member did not introduce himself, so when I followed up later that day to try book the job in for a Saturday, it turns out that staff member I spoke to earlier that day was the person responsible for booking the job in!!
Only a minor issue, but good communication goes a long way.
18 October 2022
Very Pleased
Very professional salesman.Excellent communications throughout.
Installers very good indeed. Friendly, efficient & tidy.
13 October 2022
Great service and flexible pricing
Sales contact was very knowledgeable. Not disparaging about other firms or equipment but had a strong point of view based on past and personal experience. He changed the quoted equipment to meet my requirements and preferences and even suggested financing options not through his business. The process was painless and easy to understand. He also kept me informed throughout all steps in the cycle through to installation.The installation team on the day (there were 3 people) worked quickly and efficiently and kept me across their movements and plans for the day. The handover of the controls (including connection to the inverter via WIFI) was also seamless and explained in detail by the crew on the day.
Grid connection was pre-organised and the team at InStyle even walked me through the process of organising for a new meter to be requested and installed by my power company.
Inverter rating: 5/5
30 September 2022
Great installer Fantastic job
Nothing but good reviews for Instyle Solar. Fantastic communication and the installation process was great. Hugo explained everything perfectly and kept us up-to-date step-by-step of the process. I would have no hesitation in recommending family and friends to Instyle Solar. Andrew from Kings Langley New South Wales20 September 2022
Reasonable quality and price
The overall presales and installation was not a bad experience.05 September 2022
Easy process
Easy process from beginning to end. Great customer service. Too early to tell how system is working.26 August 2022
Good investment 3 years on after install
After over 3 years of this installation I haven’t paid a power bill since and was over $1600 in credit until I got a refund of $1200 from AGL which was a nice surprise.Hot water timer switch too is worth every penny.
Great job InStyle ????
Panel rating: 5/5
Inverter rating: 4/5
23 August 2022
Great experience from start to finish and super quick!
A great and positive experience from start to finish. They didn’t try to sell us things we didn’t need and we’re very informative!Sales process so simple and straight forward, and the installation process was so smooth also! Very professional and quick!
Highly recommend! Even the roof tile place we visited recommended them to us and said how professional they are!
Panel rating: 5/5
26 July 2022
Solar installation - Easy
Our Representative was polite, punctual and knowledgeable with a passion for selling the product.All of the setup and applications with regulators was completed easily without any hassle.
Installation was delayed due to another job not going to plan ( delay not communicated, not a big issue). When on-site the installers were great - knew what each other had to do and got the job done. Worked into twilight to get the job done.
Electricians upgrading power now were on time and polite and explained the system well, but had a slight issue with connection of hot water system but was corrected within 24 hours of notification.
Overall, easy ongoing company to deal with for installation of Solar.
10 July 2022
Fantastic, Easy Process
Wow! What an easy process! I expressed interest on their website and within 10minutes I had a phone call to discuss my questions. We arranged for a sales rep to come out on my first day off. Unfortunately the day they were due to come, I was sick. With a quick call to the office that morning they arranged my appointment to be via the phone instead. Brad called and went through all the options with me, gave me the prices and allowed me time to discuss with my husband before making any commitments. He then arranged to call back after work hours and we finalised everything over the phone. Today Nathan, Dale and Eric arrived to install the system. From the moment they arrived they were very professional and worked in between the showers of rain to get the job done. Nathan kept me informed during the day, set up the app and explained it and explained/showed how everything worked. I cannot fault InStyle solar and will definitely be recommending them to family and friends.05 July 2022
Unequalled knowledge of how system works.
From our salesman, who spent two hrs, going over everything about how the system works, to how many hrs sunlight our suburb got, by DAY, last year,his knowledge was amazing.The email/text updates we received, as each step was reached were timely and informative.Install day, the text updates of how far, each worker was away from arriving was terrific. The communication was brilliant! The installers were very friendly ,professional, and fast. Oh, and not to forget the young lady, that arranged our salesman, over the phone.
I cannot fault the company,up to this point.
Highly recommend.
22 June 2022
An incentive was offered by InStyle Solar for this review. Learn more here.
Excellent customer service by whole team
The sales/quoting process was excellent. Very good product knowledge and very informative without being pushy.The installation team were also excellent. Turned up on time and were completed in good time. Very friendly team, even took time to kick the footy for the dog.
My customer service experience has been fantastic, well informed and well above what I had anticipated.
I would definitely recommend Instyle solar as a solar provider from the experience I have had with them from the very start.
They were very competitive on price but had the better product from my research.
I have already recommended them to family.
Panel rating: 5/5
Inverter rating: 5/5
15 June 2022
Highly recommend
Highly recommend. The entire process was super smooth, minimal effort required on my side. Kept me updated constantly throughout the process and was installed within 2 weeks.If I did have to provide a negative it was only that the sales rep never answered my questions after the sale was completed, even though he said to reach out if I had any questions. This is only minor but if there is another department to contact would have been better to advise to direct all questions to them. I also wasn't pitched or upsold on battery, so I'm not sure how much this would cost if I wanted it in future.
Overall, I'm happy with the overall experience, very smooth and stress free experience. Pay a little more for a more premium service and product.
01 June 2022
Highly recommended. Great to deal with
From the first phone consult to the installation was an absolute breeze. Fully installed under 2 weeks. The information and communication I received was first class. All my questions were answered and I was informed every step of the way where the process was up to. The app is so good and easy to use. The salesman and installers were great. Would highly recommend Instyle Solar to anyone looking to have it installed.17 April 2022
Professional service
Very easy transaction from start to finish. I was kept up to date all the time, with all questions answered. Although they were not the cheapest quote, I found that it was money well spent, with lengthy warranty periods on installation workmanship and products. My personal experience was very good, and would recommend using these guys.Panel rating: 5/5
Inverter rating: 5/5
01 April 2022
Frustrated
Sales made promises that were not followed up, commitment wa made system would be operational by end of Feb. Beginning of April we still don't have the system we ordered. We ordered a 3 phase system & received a single phase system.Communication has been abysmal at best, it's got to the stage I have contacted the higher ups directly & even they are not contacting me as requested.
To say I'm frustrated is an understatement!
The battle continues.
24 February 2022
Solar Inverter died after 4 weeks . I found out when the Origin bills came in
How was the sales/quoting process? goodHow did the installation go? Polite? Tidy? Punctual? good
How was the customer service? Rubbish
Inverter rating: 1/5
22 February 2022
Sooo Easy......
The whole process from enquiry to install was a breeze. Salesperson was very knowledgable and friendly. Made all details very clear and answered all of our questions.Received updates all the way through as each stage was was passed.
Install team were great. Very professional and a pleasyre to deal with and the install looks great.
Definitely recommend Instyle for your solar install.
26 December 2021
Great service and sale person took a lot of time explaining how it worked.
Great service and easy to deal with . Reliable and went through the time to explain how the system and tariffs work.09 December 2021
Efficent and professional
From the moment Josh arrived to look and provide a quote during the process and installation and a WALK THRU of WIFI APP.. excellent and complete easy and good to deal with. this time is my 2nd solar panel installation as first company doesnt exist and had issues.. so i KNU what i wanted and was looking for a REPUTABLE company that was going to remain for warranty period and bejondPanel rating: 5/5
No Complaints
The sales rep was not pushy but friendly. The panels were installed and working within a week. The guys who installed them were fast, friendly and efficient and cleaned up their mess. They helped me to understand how it all works and connected it to our wifi for me. I can't say too much yet as It has not even been a month but so far so good.