Ingenero Reviews
About
Ingenero has been operating since 2008 as a commercial solar system company, and in 2009 took over a residential solar company, SoarPay Pty Ltd.
Ingenero says that it has a state of the art research lab to ensure that all of their products meet the highest quality and power output standards. Among its accomplishments the company says that they constructed the largest rooftop solar PV system in Australia at the University of Queensland in Brisbane. They say that they are totally committed to quality, and their solutions are backed by industry leading warranties. The company says that it is accredited ISO 9001 Quality Management and ISO 14001 Enviromental Management. Among other things, the company says that it offers zero deposit finance terms.
Customer testimonials for Ingenero are available, and include the following:
“ I researched the solar market for six months before deciding to go with Ingenero. I was drawn to them because they sell excellent quality inverters and panels, and they back them up with a 10 year warranty that includes workmanship; as well as a 25 year output warranty on the panels. Ingenero consultants listened to me and answered my questions without being pushy. The installers were brilliant, taking time to explain everything in detail. I couldn’t have asked for a more professional organization.”
Panel brands previously installed
Inverter brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Ingenero Reviews (55)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 4
- 4 star 38
- 3 star 12
- 2 star 1
- 1 star 0
View Timeline
15 April 2018
17 January 2017
Panel rating: 2/5
27 August 2014
22 April 2014
09 March 2014
14 January 2014
13 January 2014
I am very impressed with the performance of our system and we now reap the rewards of a quarterly cheque instead of a power bill. The only maintenance required is cleaning of the panels to optimise their efficiency.
23 January 2013
14 December 2012
01 October 2012
Original Review on 26-04-2011:
I haven't had it installed yet, so do not want to make a final judgement.17 months later we asked Diana: "Are you happy with the performance of your system so far?"
Yes. I have not had any problems and it all appears to be working very well. I am also not getting bills and instead get credits/income from the system. On the down side, customer service was very poor and it took a long time to get my questions answered and involved many phone calls on my part as nobody phoned me back after I left messages many times. Solar systems have come down in cost considerably since I purchased mine and I could now get a system installed for about half of what I paid.21 September 2012
Original Review on 11-04-2011:
Installation due on 21/04/11.18 months later we asked John: "Are you happy with the performance of your system so far?"
YES13 September 2012
Original Review on 16-05-2011:
16 months later we asked Kevin: "Are you happy with the performance of your system so far?"
About par !08 September 2012
07 September 2012
Original Review on 01-06-2010:
I was happy with the service from Ingenero but less happy with the installing contractors.It took 3 weeks to install the system due to weather and lack of parts, but the contractors did not communicate effectively which led to frustration. I am now waiting for Energy Australia to install the meter and activate the system. Ingenero did chase the contractors and indicated if there were any more problems they would not use them again28 months later we asked Kevin: "Are you happy with the performance of your system so far?"
the last bill was high. ie $253 as against $35 for the same period last year. It seems excessive, even with the price increases. I have put it down to a misreading of the meter and rather than argue with Energy Australia I will monitor the next bill and challenge it if necessary.05 September 2012
Original Review on 01-06-2010:
Ingenero did all the bookwork as well to the energy compnanies efiiciently and expediently.28 months later we asked Neil: "Are you happy with the performance of your system so far?"
No a lttle below expectations.05 September 2012
Original Review on 02-12-2010:
halcol -. had good customer relations , thought product was inferiornicholls solar- never heard from them.
infinity solar- had meeting with rep. thought was productive. I am still waiting for a written quote!
21 months later we asked George: "Are you happy with the performance of your system so far?"
yes04 September 2012
Original Review on 16-06-2010:
27 months later we asked Nick: "Are you happy with the performance of your system so far?"
exceeded17 July 2012
02 July 2012
19 June 2012
16 June 2012
04 June 2012
30 May 2012
25 May 2012
16 May 2012
21 July 2011
14 June 2011
At the same time as asking Solar Quotes for assistance, we also attended a Qld Government public seminar on solar power. At this seminar we invited two of the companies displaying to visit our home and quote. Of these, one was particularly knowledgeable and looked at ways we could reduce our consumption, and also talked to us about the different quality of panels and inverters around. He was not from Ingenero, but it was because of this guy, and through further investigation into the varying quality of products available, that we ended up going with Ingenero.
There is certainly a need for someone to help people navigate through what is a mine field of information. Hard earned dollars go into these systems, and people need to know that their money is being invested into a quality product that will last for many years. It is somewhat a leap of faith, when one goes into this, but you can only trust that the more you know the better informed your decision will be.
Thank you for your fabulous website and for the assistance that has started us on our way to a greener way of life.
01 June 2011
Regarding the price range - we paid only a fraction above $10K for the 3.15kW system.
However, I found the Ingenero sales consultant to be knowledgeable, efficient, friendly and not pushy - unlike other reps who were either pushy, condescending, full of sh*t or all of the above!
Their system prices are very competitive - mid range of the 6 quotes I obtained.
The reasons I chose Ingenero:
(1) quality of panels & inverter,
(2) excellent warranty conditions (much better than industry average, especially when you read the fine detail for output performance guarantee),
(3) background of the company per their website - experience of mgmt team, venture capital, own R&D area, involved with big projects.
Dealing with Ingenero has been very easy. Good communication via phone & email. The contractors they used for installation were thorough & professional.
I also like their EcoWatch monitor that allows performance tracking in real time on a laptop. I believe it is a more sophisticated set-up than some others out there.
In summary, I would highly recommend Ingenero.
19 May 2011
28 April 2011
26 April 2011
1. Citi Solar salesman and presentation very, very poor. Cost of 1.5 and 2.0 kw units and installation much to costly. Plus he wanted a signature straight away!! Alarm bells ringing…
2. A1 Battery Pro salesman pretty good knew all about solar and that’s where it ended!! They must be selling units ok as I am still waiting on quotes for 1.5 and 2.0 units.
and I ended up with Ingenero.
24 April 2011
22 March 2011
06 January 2011
15 December 2010
13 December 2010
12 December 2010
30 November 2010
18 November 2010
19 September 2010
26 August 2010
25 August 2010
23 August 2010
15 August 2010
03 August 2010
27 July 2010
07 July 2010
05 July 2010
05 July 2010
21 June 2010
Inverter rating: 1/5