Hunter Solar Solutions Reviews
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About
Hunter Solar Solutions provides residential and commercial solar panel systems to homes in Newcastle, Lake Macquarie and across the wider Hunter region.
We utilise a large Newcastle-based in-house installation team of quality Clean Energy Council accredited installers to provide solar systems that will not only save you money but will stand the test of time.
We strongly believe premium solar products such as Enphase, Q Cells, Fronius and Suntech as well as top of the line electrical components and cabling are the core of a quality solar system, we only supply equipment that we would install on our own homes.
Our approach is one of honesty. Our team will recommend an appropriately sized system for your specific needs as well as promising a quality that our in-house team can deliver. After all, word of mouth is the best advertisement!
Government rebates as well a recent increase in feed-in tariffs mean that solar systems are an extremely cost-effective investment - not to mention ever rising power prices reducing the pay off period continuously.
Reviewers report paying: $9,000 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Hunter Solar Solutions Reviews (139)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 45
- 4 star 87
- 3 star 7
- 2 star 0
- 1 star 0
10 July 2024
03 July 2024
Good supplier/installer.
Quote was timely and competitive. The istallers were polite, courteous and competent.11 June 2024
Original Review on 09-08-2023:
Great job from start to finish
We were very happy with the professionalism of Hunter Solar Solutions from the initial consultation to the commissioning of the system. Everything was clearly explained & all questions answered. The install team was also a pleasure to deal with & their teamwork with the installation was impressive to watch. Being an electrician by trade I had plenty of questions for them which their team leader was more than happy to answer. Job was completed earlier than expected, any mess cleaned up & full explanation of system given.Happy to recommend this business to anyone considering a solar installation.
10 months later we asked Anthony: "Are you happy with the performance of your system so far?"
Yes it has but I’m currently in dispute with my energy provider regarding import & export values not aligning with the Enphase system values in a billing period. My provider advises me that the values will never align due to CTs recording system values in a different location to the solar installation. This was discussed with Enphase & they advised values should be very similar & within a +/- 2.5% tolerance.10 June 2024
Great service
Wayne and the team at Hunter Solar Solutions were great to deal with through the whole process. Low pressure sales & quoting process, fast turnaround, great quality workmanship on the install.Not the cheapest solution I could’ve chosen, but quality components that should last.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
20 May 2024
Great all round experience and quality job.
The company was great to deal with and any queries were dealt with in a timely manner.They had 6 guys on the job and finished installing a 10kw system in 4 hours.
I’d recommend them if you’re after solar in the Hunter region.
Panel rating: 5/5
Inverter rating: 5/5
05 May 2024
Professional Installation
I was impressed with Hunter Solar Solutions with all aspects of their business model.They were prompt, efficient and very professional in dealing with my initial inquiry and providing technical advice right through to the finalisation of the installation.
I would recommend HSS.
29 February 2024
Not the best after sales service.
Was contacted by HSS after seeking help from HiPages. I was impressed by the way they approached his sales presentation. Convinced me to go for the more expensive Enphase system. I thought how good it was that he didn’t try to sell me more than I needed. Install went well and the installers cleaned up after installing the panels. A couple of tiles got broken but it’s expected. 4 years on it worked out that I needed more panels , so organised another 4. Meanwhile, I had originally referred a neighbour across the road. He got more panels too. Chatting as neighbours do, I found out that he had got a bigger system, but paid a but less than me. Annoyed me, but I wasn’t going to make an issue of it. Last year both my neighbour and myself decided to install batteries due to the power price increases. Contacted them again and I asked if I would need a 10Kw battery. He said no, that a 5Kw system would suit me , quoted me for 5Kw , and also quoted the cost of adding another battery later. I trusted his judgement and got the 5Kw. As time went on I had another talk to my neighbour and said i’d paid $10,235 for my 5 Kw batrery. He told me he got two 5Kw batteries plus they had to fireproof his wall and installed two bollards in his garage for $14,000. I was never offered a discount if I was to get 10Kw to start with or had to have any fireproofing or bollards. I would have paid the extra $4,000 to get 10Kw, which I find is what I actually needed. My battery was playing up so, contacted them, he was determined that I was importing power due to my heat pump for my hot water system. When I told him , it was on a timer that came on @ 10.00am and that the solar would be heating my hot water, he got knarky and said I should deal with admin and not him anymore. I refused to deal with him after that. I was referred to the higher ups on the company. I thought he was quite obliging and professional. Earlier this year I was having unexplained imports from the grid that was increasing daily. I contacted Enphase support and they advised me to contact the installer and get them to come onsite then call support to fix the issue. I sent an email to admin and cc to them, asking if they could organise someone to come onsite. I never got any acknowledgement or follow up to send someone. I sent another email expressing my disappointment that they didn’t do anything about my battery problems. Still no acknowledgement to even apologise for not actioning my previous email. In my opinion, it appears that they give different quotes for different customers and once they get paid there is no after sales customer support. Would I recommend them? No! I’d suggest looking for another installer. I’d hate to think what the service would be like if something had to be replaced underwarranty.Inverter rating: 4/5
Battery rating: 4/5
10 August 2023
Original Review on 14-10-2022:
Great company to deal with.
I was very impressed with HSS. From the sales rep to the installers to the office staff. Everybody was polite, respectful & knowledgeable. Plus the delivered on every promise. Thanks to all.10 months later we asked Stephen: "Are you happy with the performance of your system so far?"
Yes it has.02 August 2023
Good local company
Quoting process was informative and efficient with no problems associated with installation. Customer service from the office was friendly and efficient and they submitted the paperwork to my supplier for the grid connection14 July 2023
Very professional
The solar quoting was very low pressure and the salesman was happy to show similar systemsIt took a month or so to be installed. Installing trades were very relspectful and the final install is fantastic
Panel rating: 5/5
Inverter rating: 5/5
01 June 2023
Original Review on 04-08-2022:
Great installer
The team turned up on time, carried out the work very professionally, they explained everything to me and cleaned up after them.10 months later we asked James: "Are you happy with the performance of your system so far?"
We have only had 2 Bills since installation and they have been approximately half of what they were the year before. So we are extremely happy so far. The system has been installed for only 9 months. Thanks very much for your help I have recommended your website to a number of people that have shown interest in my system.13 February 2023
Original Review on 18-04-2022:
Great Installer
Not necessary the cheapest system out there, but a good quality great installation tailored to meet my requirements,10 months later we asked Stephen: "Are you happy with the performance of your system so far?"
All as planned21 November 2022
Great customer information and installation process.
Sales quoting and information was sensible, informative and straightforward. There was no overselling - quite the opposite. Wayne looked at our energy data and offered a sensible option for us at this point in time. It also allowed extension for more panels and a battery in the future.The installation team were punctual, very helpful with our queries, tidy in their work and all care was taken on our property. Top points to them.
After installation they kept us updated with grid connection, told us what to reasonably expect from our energy provider., gave us details on how to monitor the system via the web.
12 August 2022
Ron (Salesperson) was extremely helpful in making sure we got exactly what we wanted.
Ron was very helpful. Its a busy time for solar installers at the moment but they were able to fit me in to their tight schedule at a time that suited my building project. The installers are very professional and have a good understanding of their safety management systemInverter rating: 5/5
29 July 2022
Very good instalation
Sales person adviced on right system to put in team arrived on time to install system new their job explained how system worked customer service arrange all grid connection very good customer service very happy wiyh all parts of the connection24 July 2022
Great customer service
Salesman spent two hours with us. We were well informed. Installation was quick and easy17 June 2022
Original Review on 15-10-2021:
High quality system well installed
Wayne and the team were great to work with. Explained everything clearly and clearly put thought into how best to use my roof space without damaging the older tile roof.The installation was very smooth, and they even fixed some previously broken tiles they found while they were up there. I'm very happy with the power being generated by the system and the advice I received.
Customer service was great, I am still waiting on the meter box upgrade to happen but that is outside of HSS' control.
8 months later we asked Jeremy: "Are you happy with the performance of your system so far?"
System has been performing well even after a year, lowering energy bills. I got slightly less out of it than I hoped over the year, but we had a lot of rain this year so very understandable.I only had one minor problem with an over-eager circuit breaker in the inverter, and the installer came out and fixed it very quickly and free of charge.
19 January 2022
Zeversolar definitely not great
Inverter rating: 1/5
29 December 2021
Satisfied customer
I compared the quotes provided by Solar Quotes with another 2 local companies. The one I chose had also been used by some neighbours and my experience was likewise positive. The pre-purchase explanation was clear and concise. All interactions with staff in person and over the phone were professional and efficient. The installation process was also professional and efficient and undertaken in about four hours. The system was slightly more expensive due to us including the Enphase micro-inverters. So far we're very happy.03 July 2021
Original Review on 23-10-2020:
Great all round experience
Wayne was knowledgeable and didn’t try to up sell us to a system bigger than we required.We had a short wait for installation and the team who did the installation were efficient, friendly and tidy.
System has been working like a dream.
Our only negative in the whole process was dealing with our power company who forced us onto a time of day/low feed tariff plan, even though they offer one of the best new customer plans, but that was solved by changing supplier.
Would thoroughly recommend Hunter Solar Solutions
8 months later we asked Chris: "Are you happy with the performance of your system so far?"
Almost 9 months after installation, we have been extremely happy with the quality and performance of our solar system. Out typical power bills pre-solar were around $1,000/quarter. With our 8kw system our first bill was in credit & second was $45. We’re expecting something a little higher for our winter bill, as we heat with ducted aircon, but current estimate from our provider puts it at well under $200.We would definitely recommend Hunter Solar Solutions & only wish we’d called them sooner.
06 March 2021
10.4 KW Enphase/QCell
After doing research and receiving quotes from the solar quotes provided suppliers and also a couple of others I ended up choosing Hunter Solar Solutions as the installer. Although rated highly on Solar Quotes, they were not one of the three companies suggested.My dealings were with Wayne from site inspection, quoting, checking if the installation team had arrived and a final inspection post install. As an electrician/engineer I appreciated that Wayne's experience allowed him to answer all of my queries where other salesmen could not. Out of 3 potential suppliers i was considering (all being enphase systems) there wasnt much in it in terms of price. Hunter Solar Solutions provided me with more confidence and also included an extension in the enphase warranty to match that of the panel.
On the date of install a team of their own employees arrived and swiftly got to work. The panels were installed as designed and the boys even shifted my Foxtel dish over to be certain there were no shading issues. The whole install was completed in probably 4-5 hours with the boys stopping for lunch when completed. Everyone on the install team were equally as friendly as Wayne.
The Elighten monitoring was accessible within 24hrs and the system has been performing very well. There are 18 panels facing north and 11 facing west. Ive seen a peak of 9kw and a 63kwh day so far.
Hunter Soloar Solutions have submitted the meter paperwork and Im currently waiting on the retailer to upgrade my meter.
Equipment:
29 x Enphase IQ7A Microinverters and Q-Cells MAXX Duo G2 (360W)
Panel rating: 4/5
Inverter rating: 4/5
15 January 2021
Awesome service - don't look anywhere else!
HSS really helped us out. We moved into a new house with an Enphase Solar System. With new Wi-Fi, we needed to locate the envoy and update it. I contacted the previous installer (Sunsave Solar) through every communication channel other than smoke signals and they couldn't be bothered, but HSS came out the very same day I emailed them.Wayne setup the system, gave me some advice and said they could help monitor the system moving forward (a BIG benefit of Enphase.)
Highly recommend the Enphase Solar System (the previous owner actually put 'standard' solar panels up first but these blew up - not an issue with Enphase), and HSS!
Inverter rating: 5/5
05 December 2020
Original Review on 16-03-2020:
Pleasure to do business with!
From the outset the process was informative and efficient. Our questions were answered and the installation went ahead quickly and as promised. Hunter solar organized the grid connection and the new meter is to be installed in two weeks!9 months later we asked James: "Are you happy with the performance of your system so far?"
Because of difficulty connecting inverter to computer coupled with a change of electricity provider following installation of the solar panels I cannot answer this question with precision. I have just received the first complete quarterly bill following installation and there has been a significant reduction in usage of power from the grid.09 November 2020
Original Review on 05-03-2020:
all inclusive
fine. no fuss, on time and politea fraction late but very neat job
yes
8 months later we asked Phillip: "Are you happy with the performance of your system so far?"
system perform better then expected. we sell more power then we consume. Starting to think about a battery because the energy retailers rip you off with their cost and refund per kwh13 October 2020
Great customer service
We recently had a 5.95kw system installed by Hunter Solar Solutions and was very impressed with the level of service and quality of installation.Wayne came in person to do an on site quote and walked us through the whole process. The price quoted was reasonable and we were probably swayed to go with HSS because they listed the exact cost of each item and labor in the quote rather than just a final figure. The wait time from our deposit to installation was about 3 weeks.
On the day of installation we were able to discuss with the team leader, Josh, potential changes to the array/shape of the panels which he was happy to adjust after measuring up the available space. The team arrived on time and took just over 3 hours to fully install 17 panels with microinverters. The team were very polite and courteous and removed their boots when they needed to access the house.
The system installed is able to produce more than enough energy during the day to power our ducted air conditioning on full blast which is great leading into summer.
Overall very happy with the installation and customer service, would recommend to friends and family
Panel rating: 5/5
Inverter rating: 5/5
11 September 2020
Professional and quick service
Wayne and Co were here when stated, system was explained in layman's terms, all material sent to review, system installed when stated and working perfectly. System in within 3 weeks of first contact, finished end August 2020.Neighbours had bought a cheaper system - a month before - only installed this week and they are still waiting for the system to be up and running.
Panel rating: 5/5
Inverter rating: 5/5
10 September 2020
Wifi not working yet
All good but the wifi isn’t working and the board inside the meter box doesn’t close08 September 2020
A very efficient and thoughtful installation
I was very impressed with the planning that went into this installation. We have some difficult roof angles so had to maximise what we have. I didn’t want big structures on the roof and have ended up with panels we can barely see from the front and back of the house. I’m glad we have gone micro inverters and love the power produced / consumed analysis I can get on PC or mobile phone. The first few days stats look good.Very impressed with the installAtion team on the day. The leading hand man also suggested we tweek the panel positioning to eliminate some shadowing from next door - good move. Overall job was very professional - neat and tidy and well secured to the roof. The team also replaced some cracked tiles they discovered and fixed some bodgy wiring they found in the meter box - very impressive.
Some good tips at the end from the guys.
Panel rating: 5/5
21 August 2020
Original Review on 27-02-2020:
Knowledgeable, quality service and installation
Informative, no fuss quote and site visit.Fast and neat installation.
Grid connection was lengthy, due to the energy retailer, not HSS. They provided information to the energy retailer the day after installation
6 months later we asked Marcus: "Are you happy with the performance of your system so far?"
Didn't realise it would be such low power generation over the winter months, apart from that, very happy with how it's performing28 July 2020
Original Review on 27-11-2019:
Very knowledgeable salesperson who wasn't pushy. good customer service and great products
Wayne at HSS was easy to deal with, punctual, friendly, and reliable. This really helped me make my decision when coupled with a superior quality product. Other people seemed more keen just to make a sale. Install is very tidy and they were a good group of installers. They took care of the lot.8 months later we asked James: "Are you happy with the performance of your system so far?"
After twelve months i can say the system has reduced my bills by 50-60% which is exactly what Wayne said would happen.04 July 2020
Helpful team, great installation.
Dealing with Wayne & Denee at HSS was a breeze. Wayne came to the house and told me about the requirement for service fuses - a few extra hundred dollars that no one else had mentioned. I confirmed it with an independent electrician as well. Great system. Bit more costly but good for our requirements. Would recommend!Panel rating: 5/5
Inverter rating: 5/5
08 June 2020
Quality system and installation.
Sales team had excellent technical knowledge.Installation was smooth.
Great technical back-up.
03 June 2020
Keen to see the savings
Wayne was very lovely and very convincing on the safety of his system, Installers were great, Brady made contact to let us know when to expect them, they turned up early were great to deal with very courteous. The enlighten system let's me know how much solar is being produced with a simple log in. Was done 2-6-20 so it will be a waiting game now to see the benefits15 May 2020
Original Review on 10-09-2019:
Arrived when they said they would. Installation done and dusted by lunch time. great serviceKnowledgable
Knowledgeable sales team, installers arrived on time, they were all efficient, polite and willing to explain what they were doing. Organised with our current supplier for the meter to be changed. Made the whole process very simple.8 months later we asked Erica: "Are you happy with the performance of your system so far?"
Very pleased with our system. we have had couple of electricity accounts and have been pleased with the results. We have changed suppliers and our usual summer bill was between $400 - $500. This years summer bill was $105.00 can't complain about that.10 May 2020
Excellent service and quality
I had quotes from a few companies and Wayne was the only person to do a site visit which was important for me as it was a tricky install on the top roof of a new two story townhouse. Wayne spent alot of time on site discussing options and was also very responsive with emails while we finalised the configuration to be installed.On the installation day the team led by Josh arrived on time an set about the installation in a professional manner.
Because of the location of the sub-board in the garage it was extremely difficult to run cables within the wall to the
top roof. They tried multiple paths and eventually got the cables through. Great job, no conduit required!
The installation was complete by about midday and the site was clean and tidy when they left.
Highly Recommended.
Inverter rating: 5/5
23 April 2020
Professional, friendly and good value
After a bad experience with our originally solar company we were quite wary. However Wayne, Denee and the Hunter Solar Team made the process as stress-free as possible. Wayne took the time to explain the many options available to ensure that we got what we wanted and best suited our needs. Our system is 7.92kw with micro inverters and future provision for batteries - remember that the cheapest quote rarely offers the best value and it is important to us that our solar system will last for at least 20 years. We are happy with the Q-Cell/Enphase set-up that Wayne proposed and we look forward to minimal power bills as a result. My builder was also very happy with Hunter Solar and will use them on his future projects. Hunter Solar is highly recommended.18 April 2020
Original Review on 18-08-2019:
Not sure yet
Great technology, not installed yet. Will revisit after a year or two8 months later we asked Greg: "Are you happy with the performance of your system so far?"
No. I purchased what I thought was better technology but only 4.5 kw array. I’ve seen neighbours install 10 kw arrays for less money. Only time will tell but I have to wait 8 to 10 years to find out07 April 2020
Excellent system and quality installers.
Great system. Quote was detailed and well explained. Follwup was good without being intrusive.03 April 2020
Excellent from start to finish
After a lot of research I'm 100% happy with my decision to use Hunter Solar Solutions for my solar. Confident I have the best system available for a decent price. Quality installation and service.Panel rating: 5/5
Inverter rating: 5/5
21 March 2020
Outstanding installation, great knowledge
Hunter Solar Solutions did our installation and were outstanding in their level of knowledge and professionalism throughout the process. The owner, Wayne, came to our house to inspect and advise on our needs. He listened and gave great advice. The Enphase system was installed as quoted and in the timeframe; it is performing exceptionally. I highly recommend them a company to deal with.12 March 2020
Excellent Service
The sales/quoting process was very quick, informative and I felt that they knew what they were talking about. The installation was excellent. They were very punctual, efficient and left our premises very tidy with no rubbish lying around. The customer service was excellent they organised the grid connection and sent emails detailing the system and after hours support in a timely manner.08 March 2020
The installation was smoothe but we still don’t know when it will all be hooked up to the grid
The sales representative was clear and straightforward and we are happy with the service.The installers were very well organised and really polite people.
The only issue is that we have heard nothing more about getting the project closed out and have the new meter put on.
I get the feeling that it has been palmed off to the energy provider and because we have paid then there is no incentive to finish the project by closing that loop
01 March 2020
Informative and brilliant installation
From quote to installation there was no pushy sales but informed and professional information. Even to the point they indicated that competitor was very good but pinned out differences of there product and was up to me to decide.Now system installed monitoring system easy to commence and easy to understand.
A bonus was that all system is behind Meyer box.. No large "box" on our wall.
26 February 2020
Installer late arriving would have appreciated a message saying they will be late
Salesman great installation was great on ce they got here They were not punctual but polite and tidy. The connection happened today and was very good. All was arranged by Hunter Solar solutions08 February 2020
Great installer and customer service
Great customer service, came to my house to do proper quote and explain everything to me, easy install with quality system, very happy.17 January 2020
Top star billing in every department!
Hunter Solar Solutions has now installed the second lot of the Enphase system for me - an increase of four on the eight installed earlier. It's the second because I have been so pleased with the first. I'm happy to say that I'm also delighted with the second. The boys arrived on the day as they said they would and worked without stopping until it was all done. When they left it was as if they hadn't been - not even a bit of wire left. I couldn't even entice them to break for a drink, and it was a hot day. Everything was so neat, so professional. They were friendly as well as professional. Now I'm saving up my pennies to ask them to install the third set of panels which will give me sixteen all up. If you aren't sure what firm to go with, you can't go wrong with HSS. I count them as friends.Inverter rating: 5/5
01 January 2020
Original Review on 02-05-2019:
8 months later we asked Tony: "Are you happy with the performance of your system so far?"
Yes it has.28 December 2019
Great company
Personal quote with adequate detail.Prompt and quick installation.
Great software for monitoring.
25 December 2019
Excellent
Hunter Solar Solutions were by far the best option for the best high-quality product and professional service from the time of the quote to the installation, clean up and notifying our energy provider to arrange change over of the meter. The Manager even contacted me to discuss options and was very helpful so I have no hesitation in recommending Hunter Solar Solutions to anyone considering solar panels in the future.Panel rating: 5/5
Inverter rating: 5/5
21 December 2019
Fantastic to deal with
The salesperson that arrived to sell the system was not a salesperson at all. He was someone that had 20yrs + in the solar industry and partner in the company. He described the pro's and cons of all systems and then explained there system.I was at work when the install happened but wife said they were efficient, tidy and explained tge system when they were finished. The system has performed flawlessly since install.
Experienced local installer
This was my second experience with HSS with my recent upgrade with more panels added. Very experienced and honest appraisal of our needs.Enphase system is by far best system available to install. Marginally more expensive but certainly worth it.
I certainly recommend HSS for your solar needs.
Rodney
Panel rating: 5/5
Inverter rating: 5/5