Huglo Solar

Huglo Solar Reviews

4.8

Based on 118 ratings
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About

Huglo Solar: Your Energy Mate for a Brighter Tomorrow

 

At Huglo Solar, we don't just see ourselves as a service provider; we are your Energy Mate. As a 100% Australian-owned business, we're deeply committed to helping you improve your energy independence. Our team of solar + battery electricians, apprentices and customer service specialists are dedicated to guiding you through the evolving landscape of household energy management. We are local and serve the Canberra and surrounding regions.

 

Why Huglo Solar Stands Out:

  1. Expertise in Product Selection: We understand the local climate and have meticulously selected solar panels, inverters, and batteries that are not just good but the best. Our focus is unwaveringly on quality, ensuring your investment withstands the test of time and elements. You can view our recommended products here - https://www.huglo.com.au/products                                                                                                                                                                       
  2. Customized Solar Solutions: Your home and energy needs are unique, and so should be your solar system. At Huglo, we design bespoke solar solutions, tailoring each component to optimally meet your specific requirements.                                                                                                                                                                                                                                                                          
  3. Certified and Local Technicians: We pride ourselves on the quality of our installations, ensured by our team of certified local technicians. This not only ensures a seamless installation, but comes with a workmanship warranty of 10 years.                                                                                                                                                                                                                                                      
  4. Proactive Energy Plan Management: Our Huglo Electricity Plan Health Check is more than just a feature – it's our commitment to your ongoing savings. With access to every retailer in the market, we ensure you're always on the most cost-effective electricity plan. You can find out more here - https://app.huglo.com.au/                                                                                                                                                                                                                                                                                         
  5. Verified Customer Satisfaction: Don't just take our word for it; our customer satisfaction speaks volumes, our happy customer base is a testament to our customer care and service quality.                           

When you choose Huglo Solar, you're not just getting a solar system; you're embracing a complete energy solution tailored to your needs. We are here to support and empower you in your electrification journey, every step of the way.

 

Let Huglo Solar be your guide to a more sustainable and cost-effective energy future. Get a quote from us today and take the first step towards a brighter, greener tomorrow.

Reviewers report paying: $6,600 - $11,816 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

EV Charger brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Huglo Solar Reviews (118)

Show Most Recent reviews from All time  across Australia

Average Scores

4.6/5

Value for money

4.8/5

Quality of System

4.8/5

Installation

4.9/5

Customer Service

  • 5 star 72
  • 4 star 41
  • 3 star 4
  • 2 star 1
  • 1 star 0

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Huglo Solar - exceptional service from start to finish

Huglo Solar was a recommended solar installation company through SolarQuotes. From start to finish I have found Huglo Solar to provide exceptional service. Their initial site visit and explanation of the solar options available was great and enabled us to select a solar system and battery that would not only meet current needs but in future requirements. The installation team were great and did a fantastic job within the expected 2 days. I would highly recommend the team from Huglo.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Huglo Solar ACT Review

From the very start, Luke from Huglo was very helpful in explaining the options and proposed layout of the panels (10.56kw). A subsequent site visit identified limitations on the roof space and alternative was promptly suggested. Once installation commenced, Justin explained some final tweaks to the layout would be required, but that these relocated (4) panels would also capture more light from the morning sun. Since installation we are seeing good power generated right from sunrise which is helpful when one of our peak tariff times is from 7am-9am. Overall would recommend Huglo for a solar instal as they are very helpful and professional
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommend Hulgo Solar

I sought three quotes through Solar Quotes in late July 2023 for a home solar system. Of the three quotes, one didn’t address my requirements so was discarded straight away. The other two, Huglo Solar and another local Canberra company, replied with very similar quotes for a 13.2kW system with a 10kW inverter.

I chose Huglo Solar because they were more open to discussing options to make maximum use of my complicated roof. Their staff were also very helpful throughout the sales process. Luke took the time to explain things and listened to my questions and requirements and made changes to the design of the system to meet my needs. We ended up with an 18.48kW system (42 solar panels) with a SolarEdge 15 kW three phase inverter. Our panel arrays face east, north and west, and generate electricity from just after sunrise until late afternoon when the shade covers our roof. Hopefully, this will 'future proof' our system for when we consider adding a hot water heat pump, home battery and EV charger in a few years.

The installation went very smoothly. The team arrived on time, were polite and cleaned up after themselves. They were back the day after our installation to fix a faulty connection they had detected remotely, and to walk me through our new solar system. As part of the installation Huglo Solar arranged the upgrade of our electricity meter, upgrade of our home to three phase electricity and connection to the grid. They also helped to move us onto a great solar plan.

Huglo Solar's customer service has been great. They were quick to respond when we experienced a communications problem with our inverter and had it resolved in no time.

I would highly recommend Huglo Solar.

Our home solar system has been operating since 19 October 2023 and I have been very happy with its performance. Our first electricity bill after the installation, after only 40 days of use, was in credit! Our subsequent electricity bills have also been in credit. Our electricity bill for the winter quarter ending 27 August 2024, after including the $75 Australian Government Energy Bill Relief and solar feed in tariff, was $185. In comparison, our electricity bill on 29 August 2023 was $683. We replaced our ducted gas heating and electric evaporative cooling system in mid-July 2023 with a ducted electric reverse cycle air conditioning system. Our only remaining gas appliance is our instantaneous hot water system.
Panel rating: 5/5
Inverter rating: 5/5
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Expensive but reliable installation

The salesperson was nice and patient, and customer service was efficient and polite. The installation makes me feel professional. I am just a bit worried that it may be trespassing on my neighbour's roof.
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Great to deal with

Super easy and punctual quote - by far the easiest and most personable (actually read our quote request) that we dealt with.
Installation was easy and simple, barely noticed they were here. Chatty and helpful.
Great to have a hot shower this morning!
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Original Review on 12-10-2023:

A timely, professional and cost effective installation

Note, this was just a battery/EV charger installation to my existing Solar system.

Sales/quoting process was timely and efficient.
Installation was conducted in a timely manner. Installers were polite and efficient. Tidy - they even swept out the garage before departure.
Arranged grid connections Original ratings

Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Ian: "Are you happy with the performance of your system so far?"

Yes, no complaints. Performing as expected
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Professional advice and service from Huglo Solar

Huglo Solar recently fitted solar panels, inverter and battery to my home. From the first contact to the final phone call the Team at Huglo were amazing. I was walked through the installation process, provided with quotes for a number of options and felt no pressure through the decision making process (thank you Luke). Once a decision was made Chloe took over and seamlessly managed the project and listened to my requests. All communication with Chloe was clear and well explained. Lee and his team came and installed the system all the while keeping me informed and leaving the place neat and tidy.
I could not ask for better professional service and courtesy than I received from Huglo Solar - thank you.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Sound Customer Service

I sought three quotes for Solar Panels, Storage Battery and a Heat Pump.
One was a no show, the other was close but Huglo Solar's quotes were the most detailed and informative with a competitive price.
I found Huglo Solar staff were readily contactable, easy to discuss matters with and provided clarification for questions I had.

Installation was well organised and timely. I had the heat pump installed initially followed a short time later with the Solar Panels and storage Battery.
Huglo staff kept me informed at each step of the process.

On the day of each of the installations the staff were punctual, communicated their needs eg. when and for how long power had to be cut off to complete the installation.
Overall a very polite, skilled and professional team in every respect.
The standard of workmanship is a credit to them.
Clean up after the installation was first rate.
I was shown through all steps on use of the systems the monitoring application and what steps I may need to take in managing the system eg emergency shutdown.

I have been given all required documentation for the install and assistance with grid connection.
I have received follow-up calls from Huglo staff after the installation to see if I had any concerns or queries regarding the system and its functionality.

Credit where credit is due. There are a lot of businesses, along with Banks, Government Agencies and major corporations for that matter; out there today that could learn a lot about customer service from the Huglo Solar team.
Panel rating: 4/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thank you so much for your detailed and thoughtful review. We are thrilled to hear about your positive experience with Huglo Solar.

Thank you for acknowledging the hard work and dedication of our team. Your kind words about our customer service mean a lot to us and will certainly be shared with everyone involved. Your feedback inspires us to continue striving for excellence in everything we do.
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Huglo Solar battery & inverter install: smooth from start to finish, a pleasure to deal with

I was seeking to add a battery to the our current system.

Of the three quotes I received via Solar Quotes, Huglo Solar's quote was the best as they actually listened to what I wanted.

The initial quote was provided by Jason at the end of May. I accepted the quote and paid the deposit on 4 June 2024.

The quote was subsequently updated following a site inspection by one of their installers. No additional deposit was required.

This involved the installation of a Sungrow SBR128 battery and a Sungrow SH5.0RS-ADA inverter with grid back up and a changeover switch. It also included the installation of a bollard and smoke detector as the battery is in the garage.

Aside from the initial install date being changed by Huglo (from 27 June to 11 July), the installation on the day went smoothly (and cleanly) taking only 3.5 hours from arrival to departure. The system and the iSolar app was explained to me clearly and concisely. The system is also ready for the addition of solar panels should we choose to go down that route.

The paperwork was sent to me the next day including the form to go to my energy provider regarding the additions to my system.

Communication was excellent with regard to all aspects of the install - in particular with Jason, Daniel, Lee and Chloe. I particularly appreciated the phone calls I received with regard to the arrivals for site inspections and the install itself.

I would highly recommend Huglo Solar' services.

(I did enjoy watching the solar being consumed from the battery until 9:48pm on the first day despite the battery only being up and running from around 12:40pm)

Supplier Reply:

Thank you for your review, Bronwyn! We're thrilled you had a positive experience with Huglo Solar, from the initial quote to installation. While we apologize for the delay, we're glad our team listened to your needs and delivered accordingly. We're also pleased that the system explanation was clear and that the iSolar app works well for you. It's wonderful to hear you're already enjoying the benefits of your new system! ??
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Smooth operators

Extremely happy with Huglo Solar ,the team from ACT . From the Sales team to the faultless installation team under the supervision of Stephen Black .
Panel rating: 5/5
Inverter rating: 5/5
EV Charger rating: 5/5
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Great to deal with - highly recommended

From starting the process of getting quotes to the system being up and running we cannot faut Huglo Solar.

Everything was explained well and any questions answered, all without any hard selling.

Communication was first class with updates on the installation and what was required sent though promptly.

The installation was done on schedule and without any issues. No mess was left behind and everything that we needed to know about the system was explained in an easy to understand manner.

Thanks to Tim, Mitch, Chloe and the rest of team for making what is a big investment so easy.

Supplier Reply:

Thank you for your wonderful feedback, Dennis! We're thrilled to hear that you had a positive experience with Huglo Solar from start to finish. It’s great that our team provided clear communication, prompt updates, and a smooth installation process. We pride ourselves on delivering top-notch service, and it’s fantastic to see that reflected in your experience.??
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Fantastic professional service

Tim, from Huglo Solar took the time to explain my options right from the start. He gave me several quotes depending on different variables, but initially I didn’t choose him because he wasn’t the cheapest. I returned to Tim because he’d taken the time first time around - and what a good decision that was. Our roof had tricky access and a steep pitch. Tim worked through all the problems and we had our solar system. The installers were fantastic and worked on to get it all finished without having to return a second day. I can’t rate Tim and his team highly enough. Knowledgeable, professional, enthusiastic, consistent and fair. A great experience.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you so much for sharing your experience with us, Ruth! We're thrilled to hear that Tim went above and beyond to ensure you had all the information you needed to make an informed decision. It's wonderful to know that despite initially opting for a different option, you returned to us based on the thoroughness and dedication Tim showed from the start. Thank you once again for choosing Huglo Solar for your solar needs.??
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Would not hesitate to recommend

Quote was prompt & Luke was fabulous to deal with & a fountain of knowledge. I requested a site visit which he undertook without issue. Installation was seamless. Arrived on time, tidy - the team were a delight to have here. Explained everything on completion in a manner I could understand

Supplier Reply:

Thank you for your kind words, Margaret! We're thrilled to hear that you had such a positive experience. It's wonderful to know that Luke's expertise and the team's professionalism met your expectations. If you have any further questions or need additional assistance, please don't hesitate to reach out!
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Excellent solar

Excellent service, good communication and easy installation process.we are very happy

Supplier Reply:

Thank you for your feedback, Gwlithyn! We're delighted you are very happy with our service, communication, and installation process. If you need any further assistance, feel free to reach out!
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Huglo - 6.6kW Solar System

Daniel and Huglo team has been phenomenal with their service from quoting, answering queries and install. Very easy to communicate with and will always check and ensure that we are receiving excellent service. Quoted several months before the actual install due to wait time on Strata approval but Huglo team has been patient and answered all queries prior to install.

They were able to schedule the install a week after we have received approval from Strata to proceed.

The boys attended site on schedule and completed works by afternoon. System has been working fine and happy harvesting free energy now.

Supplier Reply:

Thank you for your detailed feedback, Edward! We're thrilled to hear that Daniel and the Huglo team provided phenomenal service from quoting to installation. It's great to know that communication was smooth and all your queries were addressed promptly. We're glad the installation was scheduled swiftly after receiving Strata approval and completed efficiently. Enjoy harvesting free energy with your new system! If you have any further questions or need assistance, please don't hesitate to reach out.
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Great service

Recommend to anyone who is looking for solar energy gereat service easy to deal with

Supplier Reply:

Thank you for your kind recommendation, Greg! We're thrilled to hear that you found our service great and easy to deal with. If you need any further assistance or have any questions, please don't hesitate to reach out.
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On time, on budget, all-round greyt experience

From the first time we were put in contact with Huglo, they were generous with their time in answering all the questions of a newbie to solar. Their answers were informative and in a language we understood. They did not try to sell a system larger than we needed and didn't want to see us overspending on unnecessary extras such as a battery based on our usage at the moment.

Between us, we did some extra research to determine what would save us the most money with hot water usage and Huglo came along on that journey with us, still ensuring we didn't overspend on something we would not benefit from.

We ended up with a system that was of a size that will definitely save money, and a Green CATCH Power that saves us even more with our hot water system (both in time and money). Our first bill since installation has put us in credit already, so we couldn't ask for more than that.

The entire team kept their promises in returning calls, staying in contact, installation and follow-up. Totally impressed by their customer service and workmanship - the team has done a greyt job. Would definitely recommend them.

Supplier Reply:

Thank you for your wonderful feedback, Kerrie! We're delighted that you had such a positive experience with Huglo. It's great to hear that our team was informative, honest, and helped you find the right system without overspending. Your recommendation means a lot to us, and we're pleased to have exceeded your expectations in customer service and workmanship. If you need any further assistance, please don't hesitate to reach out.
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Fantastic Installer!

We recently had a solar system installed and I couldn't be happier with the entire experience. From start to finish, the process was incredibly smooth and efficient. The installation was completed quickly and precisely and ahead of schedule.

There were no unexpected costs or hidden fees. The cost transparency and competitive pricing were truly impressive with an emphasis on 'value for money' rather than 'biggest and fanciest'.

Customer support was exceptional throughout. Every question was answered promptly and thoroughly, and the team was always friendly and professional. They went above and beyond to ensure that we were fully satisfied with the installation.

Overall, we highly recommend this company for their outstanding service, efficiency, and excellent customer care!

Supplier Reply:

Thank you for your fantastic review! We're thrilled to hear that your experience was smooth and efficient, with no unexpected costs and impressive cost transparency. It's great to know that our customer support team provided exceptional service, answering all your questions promptly and professionally. We're delighted that you're fully satisfied with your installation and the value for money it provides. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
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Great customer service and experience

The team at Huglo Solar took the time to answer all my questions and run through the whole process with me. From the initial sales call to the end of the installation, they have been honest and helpful.
They were happy to re-do and amend quotes for us as well as noticing meter box changes that needed to happen. There were no surprises, and everything was communicated clearly.

They handled everything from the meter box rebuild to solar installation.

I would without a doubt recommend their service to anyone!
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Responsive, punctual and generous with their time

From start to finish, Luke and Danny demonstrated an impressive level of patience and responsiveness. The world of solar panels, inverters, and batteries is very new to me and my partner (was definitely overwhelmed at times!). Every question we had was answered timely and thoroughly over the phone or via email. We were initially unsure about whether to include a battery in our solar setup. However, after multiple discussions and some gentle guidance, we decided to get one. And we're very happy with our setup – it's been a week since installation and we haven't used any energy from the grid once despite the relatively lousy weather.

On installation day, Lee and team were punctual and efficient. The entire process went smoothly, and the team ensured everything was installed correctly and neatly.

Overall, our experience with Huglo was outstanding. Their patience, responsiveness, and professionalism exceeded our expectations. We highly recommend them.
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Friendly sales and service

I got four quotes from different providers. All four quoted a very similar system. Huglo was the most competitively priced.

Install was booked in 4-6 weeks after deposit and install was very smooth. Installers were polite and respectful and left the place pretty tidy.

Over all a happy result.
Inverter rating: 5/5
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Quick, knowledgeable, and high quality installer!

We engaged Huglo to install our solar system towards the beginning of 2023, and were so happy with the job they did we got them to come back later to retrofit a battery and install a heat pump hot water system. These guys really know their stuff and were happy to spend the time talking us through our various options and what would work best for us. I would have no hesitation in recommending them to anyone after a good quality solar install!
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic Experience

Had a wonderful experience with Huglo Solar and cannot recommend them highly enough. From the first call, I had solar installed at my place within 3 weeks. After comparing and talking to few other companies I felt very confident going ahead with Huglo. The customer service is remarkable and solar solution provided is top class.

Luke is very knowledgeable and great to deal with. He answered all my queries, provided various options and desgined a custom solution for my home. Daniel and Chloe were amazing and extremely thorough with their communications about every step, before and after the installation and organised the grid connection for me.
Install went very smooth and tidy- Mitch and the boys did a fantastic job and explained everything in detail. Massive thank you to Luke, Dan, Chloe, Mitch and the team.
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A Pleasant Experience

The sales quoting process was excellent, we appreciated that Huglo were the only company to actually come to our house and sit down and discuss with us our aim and what they can offer. The two other companies we obtained quotes from would only give us a quote over the phone. Jason from Huglo was great to talk to, friendly and knew his stuff and was prepared to look at different options for us as we were adding to our existing solar panels.

Installion was a breeze! They showed up on time when they said they would, the team where lovely, polite people and very efficient and left no mess.

Huglo set everything up, gave us a link to the monitoring site and we didn't have to do anything but watch our solar panels sending energy back to our energy provider.

We are very happy with Huglo's service and our new panels! :)
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Original Review on 04-07-2023:

Awesome Installation

Everyone I dealt with at Huglo was friendly, polite and professional. We discussed various options during the sales/quoting process and finalised the positioning of the panels on their site visit. On installation day the teams arrived promptly and the whole job was complete and tidy in a few hours. We couldn't have asked for better. The grid connection went smoothly and we are now enjoying the benefits of an excellent solar system. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Irene: "Are you happy with the performance of your system so far?"

The system could not be performing any better.
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Fantastic Installer

Fantastic price and communication from Installer from start to finish. Installation
was completed ahead of schedule and all paperwork required for connection was carried out by Installer.
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Original Review on 21-05-2023:

Great installer

The quoting process was professional and most helpful. The installation went very smoothly, the team were very efficient and cleaned the worksite when finished, they were punctual and polite. Following the installation, customer service was exemplary with follow up and completing the paperwork. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

11 months later we asked Christina: "Are you happy with the performance of your system so far?"

It has only been a year but our solar system to date has exceeded our expectations.
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Original Review on 09-06-2023:

Connected now!

Quoting was stressful as they and others could not tell which unit it was from the air.
Installation was excellent, but I was left with the hot water turned off, discovered on Fri evening of a long weekend!
I was sent an email on how to get the grid connection done.
Checked yesterday and all is well. Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 4/5

10 months later we asked Anne: "Are you happy with the performance of your system so far?"

Yes thanks.
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Original Review on 08-06-2023:

Great installation in Canberra

Solar Quotes was a great one stop shop for information and quality Solar system suppliers. Using the system quickly led us to three quality suppliers: one of which was Huglo Solar in Canberra. Of the three suppliers, Huglo offered a great personal service and a good value for money proposal. Staff were courteous, prompt and always provided informative responses to our many questions. While there was some problems sourcing panels from their overseas suppliers, staff kept us up to date and bore the cost of sudden unit price increase above what had been quoted. Once the panels were available, Huglo quickly arranged for an installation date and turned up to do the job notwithstanding some wet weather conditions. Installation was completed in a half a day and the system was up and running. The installation crew were very professional. The lead installer walked us through the system and we are off and running. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Steve: "Are you happy with the performance of your system so far?"

This is a 13kw system and is easily covering daily usage and providing a healthy quarterly credit. We’ll see how it goes over winter with in-slab heating. I contacted Huglo recently and they made some suggestions about a non-advertised energy plan from my energy supplier and how to go about accessing it. Very happy with the service.
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Exceptionally good service

An excellent installation from start to finish. Tim and his team were prompt with their responses to initial requests, highly knowledgeable and focused on customer service throughout the process. This included fast turnaround for quotes (and modifications), specific inquiries and site visits, and tailored recommendations for the specific system and our circumstances. Huglo were fast and professional with the installation - including accelerating the installation when a window opened early, flexible repayment and a wide range of ongoing support. We are very happy with the installed system and recommend Huglo to anyone considering solar power.
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Great Customer service

Sales process was very prompt and responsive to my requests -as was the installation.
Tim was always ready to answer all the questions and provide assistance.
Would highly recommend them for your design install.
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The customer service was amazing, and they guided me through the entire process

The sales/quoting process was smooth and efficient.
The installation went exceptionally well - polite, tidy, and punctual.
Customer service was excellent; they assisted with organizing the grid connection after the install.
Overall, I'm very happy with the experience
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An incentive was offered by Huglo Solar for this review. Learn more here.

Great all round service, communication and installation

Dan, Luke and the team at Huglo Solar provided an outstanding service and provided excellent advice and guidance from initial contact to final installation. Their final price was great and the system was installed on the date promised without any issues. Thanks very much Huglo Solar - highly recommended for your solar system needs!
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Do yourself a favour ...

Do yourself a favour and talk to Huglo about your solar. That was the advice we received from family and friends, and we certainly have no regrets since doing so.

We’re really impressed with the Huglo team. In our experiences Huglo communicated often and were professional in all our dealings. They provided sound advice about system sizing and design options; the team that completed the install did an awesome job considering the unstable weather conditions on the day; and the day after install, a team member contacted us to make sure we were happy with the work that had been completed, and ensure we had a good understanding of our new system and future servicing requirements.

We’re really pleased to able to recommend the services of Huglo Solar.
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Good service, good installation

Onsite inspection was very informative. The proposed system made maximum use of all available area on a convoluted roof. Installation was very well executed with good explanation of the various switches. The system is working well and gives the predicted output.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Original Review on 24-04-2023:

Great service. Happy with system.

Sales and quoting went well. Plenty of time to discuss options. Big job removing old panels and installing new system. Installers were punctual, polite and worked late to get system up and running. Had to pay extra for steep roof pitch. Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Stephen: "Are you happy with the performance of your system so far?"

12 months later , system has been functioning well and I have noticed the reduction in power bills.
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Original Review on 01-05-2023:

My Solar installation

Luke McInnes from Huglo Solar was lovely and very helpful. The installation was a breeze (for me at least). I don't know if it was for the guys doing the job!!!

Not that noisy, the guys were polite and informative.
I would thoroughly recommend this firm and their workers.

They connected me to my new smart meter and all things are working fine.
Thank you for recommending this firm.

They also glued up a few cracked tiles they came across....my roof is 35 years old. No leaks now. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Glad we could install a solar system on your home Beverley. Looking to hearing about those reduced electricity bills!

10 months later we asked Beverley: "Are you happy with the performance of your system so far?"

Yes. My system gave me my last bill at about half I'd been having to pay before. I've had NO problems with my Huglo at all.
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The gold standard in service and after sales support!

After about 6 months back and forth with Huglo, changing system specs, array splits etc we finally went ahead with a 11.44kw system with Jinko panels, Sungrow 3-phase inverter and Tigo optimisers on all panels.

They were incredibly patient with all my questions and explained everything to me in a way I could understand withouth making me feel like an idiot. Their communication throughout the process was impeccable.

The team that carried out the install were professional and polite and can't be faulted, they left no mess at all.

After the system was online, Huglo put us in contact with a provider, and great information to put us onto a plan with unbelievable rates for supply, consumption and feed-in.

I cannot speak more highly of the team at Huglo, I encourage anyone in the ACT looking to put in solar and/or a battery to reach out to them.
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Original Review on 19-04-2023:

Mark Nicholls ACT

Fantastic
Impressed with the electrician and installers provided the acrylic tile is replaced and we sought out the cooktop issue
Yes yet to happen though. Booked for this Friday Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Mark: "Are you happy with the performance of your system so far?"

Very happy with the entire system so far. During the day we run our pool pump and heat pump. We also do the washing and run the dishwasher.

We have had the system running for two billing cycles and we are saving money on running costs as well ias covering repayment costs for the purchase of the system.
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Original Review on 17-04-2023:

Wonderful from start to finish.

Huglo Solar team have been wonderful and helpful from start to finish. They provided excellent advice and suggestions and were able to provide me the best price for the size of system, quality of panels and inverter I was seeking. They provided me a single contact point for the project and always kept me advised of the next steps. At no point in the process was I kept in the dark or not informed about potential issues or changes that needed to be made. The terms and conditions of sale and installation were extremely fair and reasonable, providing protections for both myself and Huglo. There was no pressure and the quote and sale felt more like a conversation than a push to buy.

The install team were great, very quick and efficient installing the entire system in about 5 hours. They kept me informed throughout the installation. The finished install is neat and tidy and the crew made sure everything was working. They cleaned up prior to departure and showed me the key parts of the system and how to operate it.

After the installation Huglo helped me with minor inconvenience with the Sungrow inverter app with their follow up courtesy call. I'm very happy with the entire process from getting quotes via Solarquotes in mid Feburary 2023 to an installed and operational system in early April 2023. I can highly recommend Huglo Solar. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Lory: "Are you happy with the performance of your system so far?"

The system has preformed above expectations from quote to installation; lifestyle changes have helped me make the most out of the investment. I can't say that the energy retailers or service network made life easy or worked quickly in regards to implementing the solar after installation however but the Solar quotes through to installation was truly excellent. I'll absolutely be using the service again should I move house and recommending it to others.
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Original Review on 16-04-2023:

Installation as promised

Huglo Solar did installation, connection
and everything related to Solar panel in best way as per their promise and guided us end to end Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Muhammad : "Are you happy with the performance of your system so far?"

Yes
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Smooth and problem free

The entire experience with Huglo Solar was excellent. The customer service was open and honest, and the installation was smooth and problem free.

They organised everything for us, including finding a suitable roof tile supplier.
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Professional Trustworthy Solar Sales and Installation Company

A very professional trustworthy company to do business with. From my original dealings with Tim & Lee who provided a fast very competitive quote after scoping the job, to Mitch and team who installed the top quality products in a fast efficient manner on the set day. Fantastic follow up service to arrange meter install, advice on solar app set up and further questions about my solar setup.
I would highly recommend the Huglo team to anyone looking at a solar energy setup. Thanks team. Mark
Panel rating: 5/5
Inverter rating: 5/5
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Great all round experience

From sales person to install, all aspects were professional and on time.
Answered my question re integrating an old preexisting solar system.
Install was excellent and the Huglo team organised everything.
Service was excellent.
Inverter rating: 5/5
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Excellent company to deal with.

We had thought about installing some PV cells some six months or so before we actually decided to go ahead with it, and luckily for us we waited and requested a fresh quote through SolarQuotes.

We received three different quotes, one of which was from Huglo. All three quotes were delivered in a timely fashion, and were all similarly competitive.
The quote we received from Huglo was the one we decided to go ahead with, for a number of different reasons.
We found Huglo very easy to interact with, we had quite a few questions before we went ahead, which Tim and Daniel were very happy to answer. They clearly had a full understanding of the technology and were easily able to answer all the questions I asked them.
We had also had a personal recommendation for Huglo from a family member who had also recently used them for their PV installation.

The actual installation was performed in a highly professional manner, on time and in the timeframe which had been explained.
The installers were friendly and positive, and cleaned up when they had finished.
Huglo organised the grid connection.
They also mentioned that there were quite a few cracked roof tiles, which they replaced for us for no extra charge, and without even being asked to do this. They even sourced and supplied the roof tiles with no extra charge! They also re-sealed an old Skylight which they noted had required some maintenance.

After the installation, the system performed exactly as had been described.

We could not be happier with the level of service and assistance which we received from the entire Huglo team, nothing was too much trouble.
We really feel Huglo went above and beyond what we could have reasonably expected from them, and would have no hesitation in recommending them to anyone considering PV installation.

Phil and Berenice
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Good service and system

Huglo Solar were efficient and professional from the outset. We explained what we wanted, received advice and then had further discussions to tweak the system design. I was impressed by the professionalism when the sales person advised us against the more expensive system we wanted, our confidence increased. The installation day came with no complications and the contracted electrician stayed to explain the app, which meant it was operational before we finished work. It couldn’t have been simpler and, after our previous experience with a provider that kept canceling and refunded our deposit after 11 months, we were pleasantly surprised. We haven’t had a problem since, with no chance to check the after sales service. I have no doubt it would be good.
Panel rating: 5/5
Inverter rating: 5/5
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Quality customer service, great install.

Tim and the guys really looked after me. They took the time to explain everything in detail and were very patient when I was doing my research. We went through 3 or 4 revisions in the planning phase and they were always helpful.

For the install, I really don’t have a bad word to say, the guys were good for a chat too. They took me through all of the software, the apps, the breaker board and answered all my questions.
Panel rating: 4/5
Inverter rating: 4/5
Battery rating: 4/5
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Highly recommend Huglo

Communication was good throughout the whole process. Very knowledgeable and informative.
The install was good, great team, problems were communicated and solved on the spot, our roof could not accommodate the initially planned amount of panels. All meter work and upgrades were organised through them so we only had to contact our energy supplier for a change of plan.
All in all a quick and easy process done professionally.
Panel rating: 5/5
Inverter rating: 5/5
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They are good

they were very good. My only concern was that they called me on the day of installation and asked me to get roof tiles. As a 66 year old retired person to climb and find the matching tiles was not an option. They charged me around three hundred dollars which I refused to pay. they agreed and have not charged me the amount. The installer probably need better inter communication skills. To state that this is a very very difficult job and made more difficult and so on is not very professional.
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Very professional

Hit the jackpot with this mob! From sales and quoting to installation everything ran like clockwork. We had a couple of thunderstorm days thrown in the mix which caused some delays but what was great was that that they kept us constantly informed as to schedule changes. They used mid range quality products as requested, explained everything, arrived on time, worked efficitently and made all the necesssry arrangements to assist our grid connection. They made the whole prcess easy.

Very satisfied with their service and products and would definitely recommend them.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Clive, Thank you so much for your fantastic review! We're thrilled to hear that your experience with Huglo Solar, from sales to installation, was seamless, even with a few weather hiccups. Keeping you informed and providing efficient service with quality products is our top priority. We're glad we could make the process easy for you. Your satisfaction means the world to us. If you need any further assistance, we're just a call away. Thanks again for choosing Huglo Solar!

Best,
The Huglo Solar Team
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