Helioenergy

Helioenergy Reviews

4.7

Based on 165 ratings
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About

Helioenergy is a Solar Power Installation company based in Rydalmere and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Reviewers report paying: $5,000 - $7,600 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Helioenergy Reviews (165)

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Average Scores

4.6/5

Value for money

4.7/5

Quality of System

4.8/5

Installation

4.7/5

Customer Service

  • 5 star 82
  • 4 star 75
  • 3 star 7
  • 2 star 1
  • 1 star 0

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Great service. .

Company visited to design installation layout as I have a two storey dwelling next door. Quick, efficient installation by company's own employees-no contractors. Rapid responses to any queries after installation.
Panel rating: 5/5
Inverter rating: 5/5
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Great price, installation and easy communication

We got a great setup at a very competitive price, delivered and installed very smoothly.

One thing I really enjoyed was the efficient and convenenient email communications with little/no sales push from Helio. Every email, every answer, every quote was well educated, concise and super clear which made the whole process easy.

Other companies were pushy or pushing specific brands whereas Helio advised brands and models but were open to others, and at a similarly good price. There communications, openess and pricing was refreshing and honest.

The system was installed and finished in a single day, guys were polite, absolutely zero mess, super easy.
Panel rating: 5/5
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Great job, quick, responsive to small changes, competitively priced.

Helioenergy came on site to discuss approach. I discussed a number of different configurations and Shan was always responsive and patient.

Installation was efficient and clean. They needed to move my TV aerial and we didn't like where they put it, so they moved it again, no fuss, just got it done.

Installed the inverter with care over the aesthetics on the house.

One roof tile was broken and the team replaced it when I was not even home, they said they'd do it and they did.

Helped with the grid connection, end to end the job was done really quickly and professionally.
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Professional and efficient

Well detailed quote with choices of system. Listened to our requirements. Answered all questions satisfactorily. Easy to talk to. Workers efficient and polite. Everything checked at the end and explained with help accessing details for the app.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great price and installation

Extremely happy with the whole process. From quoting to responsiveness on emails to installation. Work is tidy and they cleaned up after themselves.
Panel rating: 5/5
Inverter rating: 5/5
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Highly informative technical presales; Neat and clean installation.

Very happy with the pre-sales process and installation. What stood out for me was the time and care HelioEnergy had taken to explain their proposal with different options and answer my many questions. Pre-installation site visit was comprehensive and again offered opportunity to fine tune the location of panels and inverter, with explanations for their recommendations. Installers were approachable, polite and took care with their work. I did include a Green Catch Power diverter for my hot water heater in the setup - glad I did otherwise I'd be exporting electricity only to import it again at night. No post-installation faults or issues yet, and hopefully none for many years, so I haven't yet needed to make a support or warranty call.
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Very happy

Shan was a gentlemen to deal with. Installation was professional and clean.
Panel rating: 5/5
Inverter rating: 5/5
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Easy to deal with installer

Process from quoting to installation to post install review was very good. Happy to visit site before and after installation to make sure I was getting the correct size system as well as answering any post installation questions I had. Installers were courteous and cleaned up any mess.
Inverter rating: 4/5
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Amazing advice, service and quick installation

Helioenergy were super clear and detailed with the quotation and explained the pros and cons of different manufacturers and inverters

Installation was smooth and after sales support was great after I reset my wifi.
Inverter rating: 5/5
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Good system for the right price.

Shan was very knowledgeable and offered the right advice and price.
A team of young installers was very efficient, respectful and friendly.
They also set the monitoring application.
Highly recommend.
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Honest, fast, reliable and respectful. A great company

Honest, fast, reliable and respectful. Helioenergy stood out from all the other companies. They were very clear, they came to our home, and provided an honest proposal based on our needs. Helioenergy adjusted to our needs, listened to the questions and answered very clearly. The quote was also very clear, explaining exactly what was the pay and what was the STC rebate.
The delivery was 2 days after I agreed on the installation. They came and smoothly did the job, on time. They have also avoided any outside cables, making the job also very elegant and neat. I can only recommend this company.
Panel rating: 5/5
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Great Installer

The quoting process was smooth, responsive and attentive. The installation team was efficient, respectful and professional. Excellent customer service. Helped to organise all the necessary paperwork and showed me how to install and use the monitoring App.
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Great service and value

Dealing with Shan from Helios was a pleasure, from scheduling an onsite visit, to sharing of suggestions and discussing pros and cons of different sized and phased systems, to the flexibility in providing a quotes multiple quotes each with different branded and phased products. Installation and grid connecting timings needed to be on different dates, which was offered at no additional cost. And post installation support to connect my inverter to the home.wifi, 6 months after installation, one building works had completed, a breeze to arrange. No pressure sales tactics, just friendly, reliable and well priced customer service. Wholeheartedly recommend anyone to ask Shan from Helios to install a solar energy system.
Panel rating: 5/5
Inverter rating: 5/5
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Good experience

Quoted over the xmas period and kept me updated with install date given time of year. They were able to lock me in the first week he was back. Competitively priced. He showed he cared by coming back for 2-3 hrs and tweaking my system to get the maximum kwh. Have recommended to neighbour's and friends
Inverter rating: 5/5
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Excellent

Shan was able to clearly explain all the options available and the pros and cons of each and more than happy to answer all the various questions. Arrived on time, left the property free of rubbish And I received 2 follow up calls to ensure everything is functioning as expected.
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Excelent communication and quick installation

Shan was friendly and knowledgeable, explained and recommended the best option for my requirement.
The installation happened few days after agreeing on the quote and was performed by a team of skillful and efficient young men.
They also helped to install and activate a monitoring mobile app.

I do recommend this installer.
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Fantastic installer

1) The sales/quoting process - minor hiccup. However Shan Gao and I managed to iron out the confusion.
2) The installation - was successful. Installer was polite, efficient, tidy and punctual.
3) The customer service - very responsive and attentive. E.g. minor condensation built up inside the isolator box, Helioenergy came on site to inspect and working hard to address the issue.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great installation team.

Quote was very competitive, Shan was very accommodating, and thorough. The crew were very efficient and professional in installing the solar panels, inverter, and battery, even upgrading my old switchboard. Shan organized all the paperwork with my energy provider and spent time explaining things to me. He also spent time to fine-tune the system. Great job guys!
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A1 product and service

Shan and his team did a great job.
Initial quote offered many options.
After a few emails and phone calls we agreed on a system. Shan always was available quickly by email and phone which was not the case with many other suppliers. The price was very competitive.
A site visit ensured that everything was in order
The installation team arrived on time and finished the job with no issues (or broken tiles)
Shan was able to help with some software queries a few days after as well as send staff to realign a panel.
In short very pleasantly surprised sales, installation and support.
The panels and inverter are working great.
Panel rating: 4/5
Inverter rating: 4/5
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Seamless process with great installation

Received 3 quotes promptly.
Selected one based on customer reviews on Solarquotes website as well as lowest price.
Helio Energy was flexible; Installers were efficient, courteous, and tidy.
After installation information and system explanation were thorough.
An excellent installation and the system has worked extremely well so far.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Original Review on 17-05-2023:

Best system offered and value for money

Best system offered - we got quoted the largest kWh system and with the most attractive price.
Mr. Shan is the owner, sales person and installer. The installation was immaculate. He installed our wall charger for a small fee. His team helped us change some broken tiles while they are on the roof.
He is easy going and very easy to speak to. Full of knowledge and very humble person.

Sales/Quote - Value for money
Installation quality - Excellent. Conduits are run neatly. No rubbish left behind.
Customer service - Excellent. Lots of consultation on where to locate the wall charger and the PV box. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Kee: "Are you happy with the performance of your system so far?"

Yes. It was as expected and Shan (owner/installer) of Helio Energy is upfront and professional.
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Happy to be “greener”

Shan Gao of Helio understood our request, made timely and sensible amendmemts and corrections where needed. His quote was also at the lower end. Overall we were very happy with what was proposed and the time it took for everything to be completed. The crew were efficient, respectful and communicated when they would be around and doing their various steps clearly.

Only downside was the length of time it took red energy to install the smart meter (almost a month after we had the panels installed) and for them to communicate with us over the tariffs we would be on.
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Happy Customer

Very happy with the full process from requesting a quote to installation
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The honeymoon is over.

I was initially happy when the system was installed in April 2023 and service seemed very good.
However the SolarEdge inverter began glitching in the summer heat. A case was promptly opened with SolarEdge early December, 2 months ago, but Helioenergy have failed to provide any follow through. I contacted SolarEdge myself to find the case had been closed with no resolution.
Helioenergy failed to respond to emails and when I called them the calls seemed to fielded by call center personnel who promise a callback. Still waiting for that after 24hrs.
I don't think I could recommend Helioenergy at the moment.
Panel rating: 5/5
Inverter rating: 3/5
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Excellent system supported by great installation and customer service

Helio was great from beginning to end. Shan is the main point of contact and he was very helpful in producing a range of options for me to consider and discuss options. His installation team was punctual and tidy and no fuss. The system is working well. Thank you Shan and the Helio team
Panel rating: 5/5
Inverter rating: 5/5
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Trustful company and fantastic installation

Before choosing Helioenergy, I did a lot of research on solar system and contacted in total six installers. Among them, Mr. Gao at Helioenergy is the only one who was able to answer all my questions and to solve all my enquiries. I am deeply impressed by his rich knowledge, experience, and expertise. Mr. Gao knows the detailed features of all types of solar panels and inverters. I struggled with choosing the “right” type of inverter for my house. He visited my home and provided a customized solution based on our requirements and the condition of the house. Smooth communication with Mr. Gao and his team, no matter on the phone or face to face. Moreover, I would also like to address that Helioenergy is one of the longest serving solar power and renewable energy companies in Australia. The fact itself has already demonstrated the quality and value of their installation work and customer services.

In summary, professional, punctual, and efficient team. A big thank to Mr. Gao and his colleagues. Without a doubt, I highly recommend Mr. Gao and Helioenergy to anyone seeking for a high-quality and efficient installation of solar system.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 06-12-2022:

Happy with my new system

I was quoted the system that would be suitable and they also quoted another says them based on the panels and inverters that I wanted. Good value for the system capacity.

They installed it all in the one day and the system met the needs of my existing power consumption. Very professional installation team, I was impressed. I'm very happy with my system. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Aaron: "Are you happy with the performance of your system so far?"

Yes, I am happy with my system's performance. Next will be to look at options for batteries, but would like an LFP system from a major brand before I proceed.
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Seamless engagement and cost effective installation for a quality system

Shan was very professional in his engagement and provided honest advice on sizing, location etc. Helio energy was extremely competitive on price and their efficient, non-intrusive installation ticked all the boxes.
Very happy to recommend Shan and his team.
Panel rating: 4/5
Inverter rating: 5/5
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HelioEnergy

HelioEnergy provided a prompt, very competitive quote and followed up with what appears to be a quality installation. So far, I am very happy with my choice.
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Great to deal with

Great people to discuss requirements with. Came and did a site visit and happy to discuss all the aspects of the installation. No mess afterwards
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Best value among the other quotes

Quick and neat installation.
Smooth and trouble free installation process.
Workmanship in laying the solar panels is just fair as there are up and down in the panel alignment, but it is structural acceptable.
Overall quite happy with Shan, especially with the system price and the follow up works in fixing the inverter network issue.
Will give feedback again in the future relating to the system performance.
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Competitive, responsive and efficient.

Not only did they beat the other's quotes by a wide margin, they offered the widest range of options than the others. They were very responsive to my email queries, even post installation.
Installation took a couple of days due to weather but they were quite adaptable and the time between go-ahead to finished was only a couple of weeks.
They only negative I have was the tidy up could have been better as there was some plastic off-cuts and filings left around.
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Helioenergy solar installer - highly recommended

Helioenergy provided me with a range of different options and solutions at very competitive prices. The quotes were informative and provided top of the range products as well as cost effective products meeting my budget.

Once I selected a solution meeting my needs Helioenergy responded promptly with the steps I needed to do next and provided an estimate of when installation would proceed.

Closer to the week of installation I received a call from Helioenergy confirming the date of installation. The installation itself went smoothly and the tradies were punctual, polite and willing to answer any questions I had. The installation of the panels, cabling and inverters looks professional and neat.

The customer service provided by Helioenergy is top notch. They have organised the grid connection as well as the meter re-configuration and have answered any questions I've had after the installation.

So far I am very happy that I chose Helioenergy and I can highly recommend them to anyone looking to install solar panels.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 18-04-2022:

Very pleased

9 quotes, this was by far the best system for the price Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 3/5

10 months later we asked Derek: "Are you happy with the performance of your system so far?"

After a year we are generating way more energy than I expected and are enjoying guilt free Air con, pool filtering , etc.
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Head and shoulders above others.

The experience of Shan showed throughout the engagement. In pre-sales he spotted roof installation issues va the aerial photography that others didn't, and took the time to ask questions to make sure he understood my requirements. (adding 9kW & powerwall to an existing system). Pricing was very sharp first time around (other installers only came back with competitive pricing 2nd time around). Shan was on-site throughout installation and happy to take time and answer my (perhaps dumb) questions. After being installed, we asked to shift a few panels for aesthetics - again no problems or drama. His team even noticed a leak in a skylight and offered to silicone it for us while up there! I could not recommend HelioEnergy more highly.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great service

Helio Energy was able to supply panels others were having trouble sourcing, great communication throughout the process and smooth installation. Would happily recommend
Panel rating: 5/5
Inverter rating: 5/5
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Great installer

All round great experience. Supplier answered all our questions and took the time to visit to be sure we understood everything. on the day of installation the actual installer team was courteous and worked without fuss.
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Quick installation for a good value system

Good quotes for a range of systems including the brands we wanted. Seamless installation and grid connection with no issues. The team of installers were polite and friendly.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic solar system for our duplex

Shan was super helpful providing a range or quotes/systems to suit our needs. Best value for money compared to other solar companies. Installation was tidy and clean - very happy as it was a slightly difficult installation.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic Installer

We received a number quotes from 4 separate accredited installers. Only HelioEnergy proposals offered us a good range of price points (reflecting combination of different panel brands and different size systems). This enabled us to compare against the other installer quotes received & decide on the price point & componentry right for us to achieve a balance between quality+performance stats of the components vs overall system size. Dealing with Shan (& his team) from the start through to completion of installation (as scheduled) couldn’t have been easier.
Inverter rating: 5/5
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Very Happy with the Product.

Helio has a team with strong technical ability and made it easy to explaining the system (technically) and based on my requirements.

Was not the cheapest as there are always compromises when going for a cheaper system. I wanted a company with their own installers and to get the maximum capacity for a single phase home. Also wanted a system with higher quality (longer warranty) so we went for the 10KW Solar Edge inverter with Power Optimizers on each panel (Q Cells - Made in Korea).

Also are about to get an EV (Model Y) and had our Tesla Gen 3 charger installed at the same time for a very very small fee. Installation took 1.5 day and we had 32 panels. Q Cells are made in South Korea and much better quality. When battery costs come down I will install Tesla Powerwall (system is battery ready). Current cost is $16K for the Tesla Powerwall Gen 2 battery but I heard a new generation will be available next year using LFP.
Panel rating: 5/5
Inverter rating: 5/5
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Great Installation and Customer Service

Dealing with Shan and the HelioEnergy team was a smooth and enjoyable experience from start to finish,

The team was knowledgeable, professional and tidy on the installation. They came on time and were very accommodating when I needed to customise some of the installation process.

I spoke to several installers during the initial quotes and am very happy to have gone with HelioEnergy.

Very highly recommended.
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Wonderful to work with professionals

I cannot speak highly enough of the service we recieved from Helio Energy from start to finish. In quoting they simply turned up and asked what our expperectiations were. There was no high pressure sales techniques, no gadgets or wizardry to confoud a confuse, just straight questions about what we wanted. They were not the cheapest quote but offered what we thought was going to be a system that would work for us. They took care of all the paperwork required by the retailers and other authorities. On installation day, the team arrived on time and worked professionally. They demonstarted high standrds of WHS. The standard of tradesmanship was excellent. They completed the job in l 1/2 days as expected and left the site clean and tidy. Ive been in the construction industry 40 years and this was up there with best teams I've worked with.
So thank you Helio Energy for a great job, well done!
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Reputable company, quality installation & advice

Provided lots of options and good information during decision process. Installers were employees and not sub contractors. Quality install and service
Panel rating: 5/5
Inverter rating: 5/5
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Good value for money.

Quotes were very good a varied range of system size and component price range.
The installation was punctual, neat and tidy.
The technicians were polite and very helpful in explaining the operation of the system.
They setup the inverter app on my phone and organised the grid connection.
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Great experience

Glad Helio was one of the companies recommended to us by Finn.
Helio supplied us with several options covering a range of equipment.
Went with panels and inverter etc guided by Finns list of budget to top line equipment from his web site.
Good communication and a very neat, professional install.
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Average

Installed without providing a scratch of the solar panels layout. Solar connect attempted to change my meter on April but unsuccessful and never contact me again since.
Inverter rating: 3/5
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Solar and Battery installation Concord NSW

Getting quotes was simple, However one company did not respond to emails for clarifications so were discounted, One would not send someone to site until we had agreed to go with them and paid a deposit. Comparing quotes was complex as everyone used different panels and different inverter systems and you needed to get like for like quotes to compare prices. Shan from Helioenergy was happy to discuss and explain the system and to come to site (which was very useful as we could decide where to put the battery (very different from what I was expecting) and all the control modules. I was very happy with the install of the panels (one day 25 panels just before the recent rains and it was operational that day) and then when there was a break in the weather to install the battery. New meter should be installed on the day I write this. The staff from Helioenergy were punctual and worked very hard and were very professional and the job was done neatly and everything cleaned up afterwards. Would highly recommend them.
Inverter rating: 5/5
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Original Review on 16-07-2021:

Quick response and offered many options

Shan was quick to respond with options, more importantly, he was not a pushy salesperson.

Answers questions honestly, Install was quick, efficient and tidy.
Followed up with meter change and advice on feed in tariffs.
Have decided to do a 2nd install with Shan and HelioEnergy. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Patrick: "Are you happy with the performance of your system so far?"

Yes
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Good guys, straight to deal with excellent outcome.

This 30kW system wasn't the easiest job because the panels are on a commercial building with a flat concrete roof on top of a 4 storey building. These guys took the initiative and managed to get everything lifted up there by a crane working nearby and then completed the job quickly in the middle of COVID. They commissioned it before summer so we have benefitted from having much smaller power bills as our electrical demand is dominated by air-con.
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