Helcro Solar Reviews
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About
Helcro Solar has been a trusted name in Victoria's renewable energy landscape for over a decade. As a long-standing solar solutions provider, we've helped thousands of homeowners across the state harness the power of the sun and reduce their energy costs. Our commitment to quality, expertise, and customer satisfaction has made us a go-to choice for Victorians looking to embrace clean, sustainable energy.
At Helcro Solar, we specialise in cutting-edge solar system and solar battery installations. Our team of certified professionals brings a wealth of experience to every project, ensuring optimal system design and performance for your specific needs. Whether you're looking to install your first solar panels or upgrade to a more advanced system with battery storage, we have the knowledge and skills to deliver exceptional results.
Beyond solar, Helcro Solar is at the forefront of home electrification strategies. We understand that the future of energy is all-electric, and we're here to guide you through the transition. From electric vehicle charging stations to heat pump installations and smart home energy management systems, we offer comprehensive solutions to help you create a fully electrified, energy-efficient home. With Helcro Solar, you're not just investing in solar panels – you're investing in a cleaner, more sustainable future for your home and the planet.
Reviewers report paying: $5,500 - $11,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Helcro Solar Reviews (58)
Show Most Recent reviews from All time
Average Scores
4.6/5
Value for money
4.8/5
Quality of System
4.7/5
Installation
4.8/5
Customer Service
- 5 star 29
- 4 star 28
- 3 star 1
- 2 star 0
- 1 star 0
18 December 2024
06 December 2024
Great customer service
Took longer than I expected hence the 4 star on installation, but to be fair, that was beyond anyone's control eg., COVID, unexpectedly finding an asbestos pipe that had to be removed, then a roof problem, damaged inverter sent which had to be replaced.Helcro were able to install new electric HWS too, which was a decider for me, as well as the many good reviews.
Ben and his team were great and deserving of the reviews.
Solar system is 4.8w and HSW system is air pump (additional cost)
Helcro also gave me advice on location of battery and what I need to do to make the location compliant (that's for next year) and Ben even came up with a solution about getting power to my new kitchen as part of a kitchen reno.
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29 November 2024
Great team from sales to installation
Excellent experience with the sales and quoting process. Extremely patient in explaining technical issues and the differences between various models of panels, inverters and battery.Installation went well apart from having to work around inclement weather. The team was polite and efficient.
I believe they are organising the inspection and grid connection. I am still waiting for the inspection to happen as the installation was just completed yesterday.
14 November 2024
Fantastic Installer
The sales quoting was excellent though took some time comparing different quotes.The installation was timely, and went smoothly. I was informed of the process every step of the way. The only very minor niggle was I had to chase up the 2nd day for installation as it couldn't be completed in one day.
Customer service has been excellent throughout. the whole process. I was shown how everything works and they organised the grid connection post installation.
Overall I'm extremely satisfied how the whole process went.
28 October 2024
Awesome installation company and process.
Gave high, medium and usable quotes. By that I mean we have a heritage home which means panels can't be placed on the front of the home. The best aspect as its north facing. We went with the usability maximum number of panels we can fix on the roof without having to seek a permit. We have 8 panels on the roof angled to catch the sun and two on a nearby shed.The installation was smooth, the explained in layman's terms, the process. Very happy the we're punctual ,tidy and s pleasant team to deal with. A great recommendation thank you. Included are photos. Feel free to use them!!
Inverter rating: 4/5
07 October 2024
Very happy
Right from the very start, service was excellent. Ben came around for a site inspection, which was very useful. Other installers just quoted based on aerial photographs, which didn't pick up the shading issues from neighboring buildings. Helcro was very quick to provide the quote after the site inspection (I don't think Shuey ever sleeps, he would reply to emails at all hours!).The installers were on time and clearly knew their stuff. The installation is neat and tidy, and everyone was very friendly. Can't fault the process or the overall experience. Would definitely recommend!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
19 September 2024
Reliable with a responsive operations team
Helcro were very helpful and patient explaining the process to transition to solar. The site visit was by the company owner Ben who was more focused on the technical aspects of the installation instead of a sales pitch. He inspected the switchboard and climbed the roof to avoid surprises on the day of installation which may have increased costs. A site visit from another Solar installation company was more a sales pitch and would probably have incurred hidden installation costs. Doing your homework is essential and I decided on a Trinia 8.8kW Fronius Symo Gen24 3-phase system was right for us. Anything bigger would subsidise electricity to your retailer. Do they need it? Batteries are too expensive for me and become economically viable when they drop to $5000/10KW which can be paid off within 10 years. With the current rate of improvement maybe that will happen next year.Once I signed, the operations team were brilliant. The next day I was messaged the next steps with a timeline. The installation day was booked for 1 week after signing; equipment arriving the day before as promised. The installation team worked from 8am to 4 pm without a break and the system was generating 4 kW by 4:30pm. They also configured the Fronius web app account for me so I can monitor my system anywhere.
To avoid surprises or misunderstanding, be present and communicate with the installation team. They want a good result and take pride in their work. One team member noticed a pre-existing leak on my roof which I was able to patch on the day avoiding future pain.
Definitely recommend them for your solar installation.
Being September, the system is already saving me an average of $2.30/day in electricity which will probably double during the hotter months. If your roof is north facing without overshadowing, electricity will be generated reliably to power your home. What's stopping you?
Panel rating: 4/5
Inverter rating: 5/5
17 September 2024
Everyone was really helpful. Great team
Excellent . Very happy with the whole process. Would recommend again29 August 2024
An incentive was offered by Helcro Solar for this review. Learn more here.
A+ Installers
Fantastic bunch of guys, very professional and knowledgeable. They were very easy to work with their work was A+.Thank you
29 August 2024
Excellent installation
I had Helcro Solar install a solar system at my home, and I couldn't be happier with my purchasing experience. From the initial consultation to the final installation, Luke, Lukas, and the entire team were exceptional. They took the time to answer all my questions and provided clear, honest advice on what system would best suit my needs. The installation process was smooth and professional, with the team showing up on time and working efficiently.What stood out the most was their attention to detail and commitment to quality. They made sure everything was done to the highest standard, and they even took the time to explain how the system works once it was up and running.
Thanks again to Luke, Lukas, and the whole team for making the process so easy and stress-free!
Raph
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
24 August 2024
Great company to deal with.
Ben and Lucas were outstanding in taking us through installing a solar system.Thank you for the fantastic service Helcro!
22 August 2024
Great
Great team, great work.Would highly recommend!
Josh and the team were fantastic.
10 August 2024
Reliable, good after sales service
Everything from start to finish was done to great satisfaction and professionalism. When I had problem connecting my wifi to the inverter, I was able to get assistance to guide me through how to use the inverter app and connect to the wifi system properly.01 July 2024
Excellent Sales Process and Professional Installation for My Solar System
I recently had a solar system installed and wanted to share my experience.Sales/Quoting Process:
The sales and quoting process was the best of the three quotes I received.
Installation:
The installation team was tidy, and punctual. There was a minor misunderstanding about the inverter install position, but overall, I am satisfied with the installation.
Customer Service:
They were very helpful and organized the grid connection after the installation.
Overall, I had a positive experience and would recommend their services.
25 June 2024
A Pleasure to deal with
We wanted to choose a local Australian company when we were looking to install our roof solar. We decided on Helcro Solar as they were very responsive, knowledgeable and listened. I had a quote and an inspection to ensure our property was actually going to be giving us the outcome we wanted and there were no installation surprises. All went well and the installers were a delight to deal with, very courteous, respectful of our property and a friendly team. I can recommend Helcro Solar as the whole experience was relatively hassle free, the challenge was dealing with the local registered authorities which is a necessary part of the overall installation. Thank you to Helcro for understanding and listening to theis customer requirements.25 June 2024
Fantastic installer who are with you every step of the way, always advising on the progress of application etc.
Quote on lineSite visit
Prompt
Tidy
Punctual
Cleaned up after installatiion
Panel rating: 5/5
Inverter rating: 5/5
17 June 2024
Great Experience
We had an initial discussion with the salesman who impressed me with his knowledge, the owner came to our property to check it was suitable for the installation of the system we had chosen from the options they provided. He was a person I responded to and spent time discussing the process. We were guided through the rebate process and booked an installation once our rebate had been approved. I can recommend Helcro Solar as the installation team were punctual, friendly and respectful of our property. The entire experience was a pleasant one and it is not often you can say that about having any work done to your home these days.05 June 2024
Fantastic installer
Could not recommend highly enough. Brilliant service and responsiveness, including after sales service.Panel rating: 5/5
Inverter rating: 5/5
12 March 2024
Shanes review
The Helcro team got to outcome of a new solar system for my property. There were challenges on the way but eventually all is working well.Inverter rating: 1/5
05 March 2024
A pleasure to deal with,
Helcro have been a pleasure to deal with at every stage of the process of getting solar installed and I have been very happy with their communication throughout, even after issues beyond both our control meant the installation had to be delayed everything was smoothed out and we got there in the end, very happy with the end result!Panel rating: 5/5
Inverter rating: 5/5
01 January 2024
Great salesperson, had to chase up forms etc
Quoting and installation great, customer service was good but not as good as other aspects12 December 2023
Original Review on 15-02-2023:
Excellent service and installation
The sales/quoting process was very efficient and the company responded to queries very quickly and clearly.The installation went very well, from the planning, scheduling and actual build. The people involved were tidy and polite, and not one roof tile was broken.
Customer service was also outstanding with responses provided to several queries during and after the install. They helped the grid connection through the inspectors report.
10 months later we asked Alan: "Are you happy with the performance of your system so far?"
Yes, I had to change electricity provider to get a better rate, but since then my solar system has performed very well. Unfortunately the buy back rate is only 5.5c compared with much higher prices in other States.05 November 2023
Tailored to our needs.
Living in a town house with little spare space for ugly things, we were very happy with the solution Helcro developed to make solar a hard working but largely invisible part of our home. Good communication, no over selling. And they delivered on time, with little fuss.30 October 2023
Good company, excellent and informative customer service
New architectural build and Helcro were great. Looks very sleek, modern and unobstrusive from the street. Great job!25 October 2023
Impressed.
The Helcro team installed a PV solar and battery system with friendly service that came from the administration assistant (Jennie) to the senior management team (Lucas and Luke). The installation team was courteous, respectful, informative, skilled, worked with each other very well and tidied up every day.Ben, the lead of the installation team deserves special mention as being diligent, informative and friendly.
Weather interrupted the installation but the team was punctual with their time.
Installation was complicated by required work on the main switchboard and a new sub-board because of the necessary placement of the inverter and battery some distance away from the main switchboard.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
12 October 2023
Original Review on 14-12-2022:
Helcro are good
Helcro were the responsive and interested in doing our work and the installation went smoothly. The system is working well.Supplier Reply:
Hi Phillip, thanks for your positive review! We are delighted to hear that everything went smoothly and according to plan. Please do not hesitate to contact us at any time in the future. Thanks again for choosing Helcro Solar. Wishing you all the best, Luke10 months later we asked Phillip: "Are you happy with the performance of your system so far?"
Yes, it has.26 September 2023
An incentive was offered by Helcro Solar for this review. Learn more here.
Very happy
Everything was good. Clean, punctual, tidied up well, friendly, explained things. But I think the poor installer was tired at the end of 2 big days of work. So he had to return to get my signature and then return again to screw the metre box in tight enough for the lights to work. Still, overall, very happy!25 September 2023
An incentive was offered by Helcro Solar for this review. Learn more here.
Excellent service and support. Great professional team
Very professional team. I am glad I have chosen Helcro for this project. Thanks heaps!24 September 2023
Excellent Installer
Sales/ quoting was excellent. Helcro listened to my requirements in both price and equipment and came up with an appropriate installation. Solar Quotes was used often to check the quality of the proposal.Installation by Chispa Electric was prompt and efficient, with Andrew very good with explanations as the installation proceeded. The system was inspected in good time, and up and running far in advance of the period expected.
11 September 2023
Don't look anywhere else!
Go Helcro all the way. The team - Luke, Lukas and Ben (installer) are the best suppliers I have worked with whilst building my home. They are responsive, reasonably priced, honest and got the job done. They optimised for what I needed and considered the aesthetics when they were installing. It was like it was their own house. I could really tell they had care and pride in their product.They were knowledgeable and the work that Ben did was a piece of art. All the cabling were contained within the walls neatly and considered its placement with much attention and care.
These guys are great. Dont waste your time looking anywhere else.
14 August 2023
Great customer service
Quoting and sale process from Lukas and Luke was streamline and smooth. They took to time to call and attend site to answer questions in regards to system sizes and setups.Ben and the Installation team were a breeze, they were tidy, respectful and polite throughout the whole process.
We were fortunate to have our system commissioned on the same day as installation.
Delighted to have gone with Helcro.
20 June 2023
Original Review on 23-06-2021:
Great communication
Great communication and the only ones who actually came to my house to inspect it all - for free!24 months later we asked Paul: "Are you happy with the performance of your system so far?"
Yes. We are under two years since installment and already earned back 30% of our initial investment. With the rising prices it'll have itself fully paid back within 6 years.24 May 2023
Nice installation
The quoting process was done nicely and smoothly. The price was very competitive and reasonable too. Installation was a breeze. Installers were polite , punctual and tidy. My system is relatively small so didn't take that long to finish.one let down was that on the day they couldn't put the inverter in the garage as discussed without an extra charge. it was put outdoor near the front door. Overall great company.
17 May 2023
Quality Installation and good support
Sales and quoting service was the better of the two installers who quoted. The installation team was impressive -- no broken tiles, tiles angle ground to give clearance, polite and quick follow-up to an electrical fault which occurred during/after final inspection.Then my troubles started -- the Enphase app claimed twice as much production as was actually happening. It took some time for Helcro to believe me, but when they did the service was exemplary and the problem was found to be an obscure fault originating in the local Enphase equipment suppliers.
Panel rating: 5/5
Inverter rating: 5/5
04 April 2023
Excellent service and a quality installation.
The Helcro sales team were always responsive and polite. In particular they were quick to perform a site visit and were informative throughout the process. The installation team experienced some difficulties due to rain and with Fronius regarding one of their inverters, neither of which were in their control. They remained professional and tidy throughout.Panel rating: 5/5
Inverter rating: 5/5
12 March 2023
Responsive and on the roof!
Helcro contacted me immediately and began the process of scoping and quoting our job. We have a tricky roof and Helcro were quick to put one of their team on the roof to determine exactly what was possible in terms of panel numbers and their location. They provided a range of options and had the technical support to review and decide upon the ideal solution. Installation was sub contracted to Chispa who did an excellent job.
28 February 2023
Excellent service at a competitive price
I am delighted to write a positive review for Helcro Solar and their contractor, Andrew (Chispa Electrical). Their exceptional work installing an additional 10kW solar system and battery backup has left me incredibly impressed and satisfied.From the beginning, the team at Helcro Solar was professional and attentive to my needs. They provided me with a detailed consultation and worked closely with me to design a system that was tailored to my home and energy usage. Their expertise and attention to detail gave me confidence that I was getting the best solution for my needs.
Once the design was finalized, Andrew and his team got to work. We had slight delay with the chosen inverter due to supply chain issue, but I was kept informed the whole way. There were also able to schedule the installation around an unexpected issue to do with an external wall of my house. On the week of the installation, they were punctual, efficient, and respectful of my property. They took great care to ensure that the installation process was done with minimal disruption to my daily routine. Throughout the installation, Andrew kept me informed of the progress and answered any questions I had.
The quality of the workmanship was outstanding, and the system has been running flawlessly ever since. Despite only running for a couple of days, and the weather has been cloudy, I have seen a significant decrease in the amount of power drawn from the grid with my fronius app, and the battery backup has given me peace of mind during power outages.
Overall, I am thrilled with the service provided by Helcro Solar and Andrew. They are true professionals who go above and beyond to ensure customer satisfaction. I would highly recommend them to anyone looking for a high-quality solar system installation. Thank you, Helcro Solar and Andrew, for your excellent work!
Inverter rating: 5/5
15 February 2023
Great communication
Helcro was the first installer I could find that installs on slate roofs after several years of looking .The communication was first class and the installation professional in a period home with unusual challenges . Highly recommended03 January 2023
Quality product.
I felt like I was buying a quality system, not just the cheapest, The install went very smoothly and professionally. Great customer service. I feel I can approach Helcro long after the install date. Still waiting for the grid feed in tariff to be established.Panel rating: 5/5
30 December 2022
Seamless process, great customer service
Overall I had a great experience with Helcro Solar. They were very knowledgeable and were able to explain things to me clearly.The installation process was very smooth and professionally done.
Everyone I dealt with was very friendly and professional and gave me confidence that the job would be done well. The couple of challenges encountered along the way were handled well.
The system is working nicely with no issues so far - I’m very happy.
Panel rating: 5/5
Inverter rating: 5/5
15 December 2022
Great experience
I recently installed 19 Trina panels and a Fronius Gen24 from Helcro and it all went 100% smoothly. Luke and Lukas were great answering questions and accommodating all of our requests pre-install and Ben did a great job on the day. They were professional, courteous, and didn't leave a mess. They were also able to accommodate setting up a backup solar PV point. I am very happy with the system as installed and it is functioning as it should. They even reached out when the system went offline (due to issues with my wifi, not the inverter). Overall, a great experience!Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Marc, thank you for your positive review and 5 stars! We are delighted to hear that you found our sales and installation process seamless and professional. Thank you once again for choosing to purchase your solar system from Helcro Solar. We wish you all the very best.12 December 2022
Very happy customer
We’ve been super impressed with Helcro’s team, Luke, Lukas and Ben, who helped us to navigate the daunting process of getting solar from start to finish in just over a month. The system we were quoted was not the cheapest (or most expensive) but it was comprised of a good quality inverter (made in Austria) with very modern looking panels. Unlike the other two companies who provided us with quotes, Helcro made sure they visited the site for full details to ensure the quote fits our site and requirements, this also made for a smoother installation. On the day, Ben and his team powered through the inclement weather and went out of their way to help hide the cabling so that we achieved the most aesthetic outcome possible, not an easy feat with our double brick walls inside and out. Very glad we went with a local business whose owners care about their customers!Supplier Reply:
Hi Anna, thank you so much for your positive review! We are delighted to hear that you found our customer service and sales process a step above that of other solar retailers. We strongly believe in accurately educating our clients and building long-lasting relationships through delivering quality solutions. Thanks again for choosing to purchase your solar system through Helcro Solar!12 December 2022
Excellent customer service and knowledgeable
All went thru as planned. Installers took the time to find best option as I didn't want any conduit visible on exterior of house. Experienced friendly polite tradesmen cleaned up after completion. They processed necessary paperwork and dealt with service provider AGL. Would highly recommend this company.Supplier Reply:
Hi Mary, a big thank you for your positive review and remarks. We are a firm believer in taking due care and diligence in all our processes (from our initial phone call with a customer to the final commissioning of a system) to ensure the best outcome for the customer. We are delighted to hear that you would highly recommend us to others! We wish you all the very best with your new solar system, and thank you once again for choosing Helcro Solar.04 December 2022
Great work by Helcro and the installer team
Luke from Helcro was excellent, he took the time to explain the value of the various options for panels and inverters. I spoke to several providers who just gave me a quote, rather than taking the time to actually outline the options and benefits of each. This meant I didn't feel stupid for not understanding the tech speak, and now have a really good understanding of how my system works. Thanks LukeSupplier Reply:
Hi Christine, many thanks for your positive review and remarks. We are a firm believer in building long-lasting relationships with our customers rather than aggressively selling cookie-cutter equipment solutions to the masses. In saying that, we are so thrilled that you found our sales process informative, and it was our absolute pleasure taking you through that information discovery process. Thank you once again for opting to purchase your solar system through Helcro Solar! We wish you all the very best.18 October 2022
Excellent customer service
Excellent service and query response. The whole process was fast and easy. Quick installation and professional installers.Supplier Reply:
Hi Andrew, many thanks for your 5-star review and positive remarks. We are so delighted to hear that you found our solar sales and installation processes seamless and efficient. We wish you all the very best with your solar system and thank you once again for choosing Helcro Solar!12 October 2022
Just brilliant
Great customer service, fast installation, quality product, brilliant follow up. Literally couldn’t ask for more. Looking forward to my next electricity bill. Highly recommend Helcro.Inverter rating: 5/5
Supplier Reply:
Hi Chris, many thanks for your 5-star review and positive remarks! We are delighted to hear that everything went smoothly and according to plan. Please do not hesitate to contact us at any time in the future. Thanks again for choosing Helcro Solar. Wishing you all the best, Lukas28 June 2022
Excellent installation shame about the paperwork
The three quotes came in quickly but only one company insisted on a site visit, the other two declined saying it wasn't necessary. Because I was replacing an older 3kW PV only system with a larger system + battery I would only deal with a company that would do a site visit. As it happened Helcro was the most realistic with their assessment pricing was competitive (mid range of the 3) and they communicated with good technical information not a hard sales push. I also chose Helcro also because they used Lithium iron phosphate batteries and for safety and ethical reasons I didn't want cobalt in the battery. Having had solar I had a good idea of the usage pattern and upgraded their suggested battery size by adding an extra module to the BYD battery. Installation process was seamless and everything clicked in after the inspection. However, one month later the system dropped off the app. Turned out it was not a technical hitch with the inverter communicating with the app but a stuff up in the paper work with the energy supplier. Got that sorted and Helcro responded quickly, so now all is forgiven and the system is working brilliantly. Even in the middle of a Melbourne winter there are many days when we don't draw anything from the grid.Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 5/5
Supplier Reply:
Hi Chris, many thanks for your positive review. In regards to the issue with the paperwork, our apologies, this was in fact the result of your electricity distributor (United Energy) moving to a paperless system in the same week that your application was submitted (how coincidental!). Nevertheless, we are glad that everything is on track and working perfectly. Thanks again for opting to purchase your solar system through Helcro Solar!19 June 2022
Good service
Most suppliers had phone people who could hardly speak English.Supplier Reply:
Hi Neil, thanks for your review. We are delighted to hear that you found our customer service and sales process a step above that of other solar retailers. We strongly believe in educating our clients and building long-lasting relationships, rather than aggressively selling to the masses. Thanks again for choosing to purchase your solar system through Helcro Solar!18 June 2022
Good experience install
I got a number of quotes and spoke to each company rep about the system - Helcro were above and beyond the best - factual, straightforward and definitely not a pushy sales pitch. They weren’t the cheapest option, but we chose them because we felt most comfortable with them and the quality of the products they recommended. The actual installation went smoothly, the team were lovely and they cleaned up afterwards.Supplier Reply:
Hi Liz, many thanks for your positive review and remarks. We are delighted to hear that you found our sales process informative (rather than pushy) and the installation of your system smooth and seamless (rather than messy). In saying that, we strongly believe in building long-lasting client relationships, rather than simply selling to the masses. We wish you all the very best with your solar system, and thank you once again for opting to choose Helcro Solar!11 May 2022
Great Customer Service
Helcro have been great to work with throughout the whole process. There was no hard sell, and they helpfully set out options to cover our unusual system requirements clearly. The team also provided additional information to assist me in getting planning permission. The installation itself was done smoothly and the grid connection happened all very promptly. Post installation I have had a small number of queries and the team have been brilliant at both responding and assisting me on each occasion. I would be happy to recommend them.
Highly recommended
Helcro Solar was the slowest and most expensive of 3 quotes I received from SolarQuotes. I chose Helcro because its staff and team appeared to be most knowledgeable of the trade and most professional. I do not regret my decision.Sales person was thorough and patient with my questions. He provided with sound advice and rationales why Goodwe was chosen. He was knowledgable about potential issues with other products, which I verified independently.
An electrician was attended a site visit with detailed photos and videos recording the condition of my roof, switchboard, and discussed potential location for battery. Orientation of PV panels were justified. He also explained some of the issues that I may not have been aware of. Eg only part of the house will be connected to battery so to conserve battery in case of extended power outage without great impact on the running of the house. We also discussed why I would not benefit from a bigger system, which I was skeptic for a while. Now I see Helcro provided an excellent advice especially after learning about export limits and my actually power consumption.
Excellent communication from Helcro with prompt follow up on my solar applications. Installation team was on time, in fact early, which is rare amongst tradies. Work site was nearly maintained. I can only assume installation was done with care.
We had some issue connecting the battery. The operation team acted on it almost immediately. A second person came in to have the problem rectified.
Unlike some of the installers, customer services become poor post installation, Helcro has been excellent with customer services post installation. I was ignorant with export limits and a few other issues. Helcro responded to my queries promptly, on numerous occasions.