Green Energy Reviews
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Green Energy Reviews (16)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 5
- 4 star 9
- 3 star 1
- 2 star 0
- 1 star 1
View Timeline
19 June 2024
09 December 2021
Original Review on 12-04-2021:
My Green Energy easy installation
Kevin is the owner and installer and not just a salesman. He was easy to speak with and answered all my questions even offering alternative points of view. He matched my best price and the install was done quickly and efficiently.8 months later we asked Robert: "Are you happy with the performance of your system so far?"
The system has performed to my expectations with no more electricity bills and offsetting most of our gas bills.02 December 2021
Very professional
Quick installation and easy to deal with. Good follow up.10 May 2021
System works as expected, but only after several complaints
The first installation was on-time, neat, and tidy. They handled everything with the energy retailer. System was up and going. Energy monitoring program was working.After running for two weeks, Solar production was less than expected. I complained. They sent out a service man who checked things out, and confirmed the system was as they expected.
Still not good. Complained again - twice. Upon request, sent in a detailed complaint with diary. They sent another service guy out. He indicated the system was not producing as expected, and arranged to have it fixed.
The service guy changed the inverter, and added 4 panels to the roof.
Looks better now. Still too cloudy to get a solid feel.
02 March 2020
Great team, fantastic job.
The quoting process was very easy. Especially as we are in regional NSW. Phone and email contact made it clear and straightforward. All questions were answered in a clear and concise manner.The installation was fantastic, the guys were professional, punctual and extremely tidy. Even fixing a small pre existing problem we had on the roof while they were up there. Once again taking time to explain the system and answer any questions we had.
The customer service has been top notch, they have made sure we have everything we need to get up and running.
Panel rating: 4/5
Inverter rating: 5/5
07 January 2020
Original Review on 08-05-2019:
The installation occurred in 3 days of signing up where as the other companies through solar quotes were taking 6-8 weeks. Same panels and inverters were more than double the price.8 months later we asked Victor: "Are you happy with the performance of your system so far?"
Exceeded expectations.04 July 2019
Great installers
Quote was received within 24 hours of first request and improved the system they first offered after a phone discussion. Ann on the admin side was most helpful any time we spoke. Team of tradies arrived on the day promised and spent a full day on the install. When they finished they explained how the equipment functioned and installed my phone app so I could monitor my FIT. Although a couple of cement tiles were broken, they came back a week later and fitted the new tiles I had found. Cleaned up the mess after their work both times. All together I found them a professional team to deal with.31 March 2019
23 November 2018
30 October 2017
23 March 2017
01 April 2016
21 April 2015
16 June 2014
03 December 2013
08 January 2013
Solar system and battery
Very happy with installation and overall process. We added battery after 2 years but to maximize the benefits, add battery with solar system.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5