Goodhew Electrical and Solar Reviews
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About
Based in the Redlands for 15 years, Goodhew Electrical & Solar is one of Brisbane's longest standing solar companies with over 15000 systems in the area alone.
Goodhew specialise in Solar Electricity, Solar Hot Water & Hybrid Battery Power for residential homes, commercial businesses as well as Sporting Clubs.
Goodhew also have a maintenance & support centre to assist with all maintenance checks, technical support and servicing on all solar systems, even those not installed by Goodhew.
We only use quality products and employ own staff to insure that we are getting nothing but the very best for our valuable customers.
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Goodhew Electrical and Solar Reviews (51)
Show Most Recent reviews from All time across Australia
Average Scores
4.3/5
Value for money
4.4/5
Quality of System
4.6/5
Installation
4.3/5
Customer Service
- 5 star 14
- 4 star 30
- 3 star 7
- 2 star 0
- 1 star 0
24 February 2022
15 February 2022
Not all smooth sailing for installation of second PV system
Sales and quoting ok, except that, until I requested a change, the contract allowed the company to miss the 'target date' for installation by 4 to 6 weeks (which?!) before being in default, which I regarded as a possible sign of poor planning.Installation: I was assured that a CEC accredited installer would be present (as recommended by solarquotes) , but the installers mounted the inverter on the ***outside of the garage wall in full easterly sun***. They then had to move it inside the garage the next day. The company owner was apparently on vacation when I wanted to talk to him and did not contact me on his return. Not great customer service.
Inverter rating: 5/5
11 November 2021
Solar replacement of old system
Sales/quoting was very promptThe installation was neat and tidy
Very happy service
02 October 2021
Happy Dinosaur.
What can I say, the service I received from Goodhew was excellent. From working through what was ideal for my home situation during the pricing, to the team that installed the panels and inverter. All works were done as agreed to a high standard, and most importantly when I was planned to be done.I would recommend and use Goodhew Electrical and Solar for any works that they believe they can do.
Inverter rating: 5/5
03 June 2021
Solar Maintenance and Clean
I would like to say that Tom is a very professional technician and a credit to your business. He arrived on time then identified and repaired the fault. Our solar system is 12 years old. Tom also offered sound advice on our solar system including advice on our solar hot water system.I would highly recommend Goodhew Solar, Thank you Tom.
Regards
Lionel
Panel rating: 5/5
29 May 2021
Excellent Price, Excellent Service, Very Prompt
Got a quote, had new solar panels, and inverter upgraded. Was keep up-to-date on progress all the time. Would definately do business with them again.Inverter rating: 5/5
26 May 2021
Great company to deal with.
The sales guys were very knowledgeable and came up with a good solution for our particular property which other companies did not. The installation was also very professional, neat and tidy.Afterwards, a service guys came around to help set up the inverter, data logger and app so that I could see what the system was doing in real time. This was very handy as setting these systems up can be tricky on your own.
12 February 2021
V good service and products
The process was seamless and we are v happy with the final product01 July 2020
Very professional team. Definitely recommend.
Very nice work, professional staff, Monique in the office was particularly helpful with the quote and very patient with the updates as I firmed up my requirements, and the install guys were excellent and happily answered my questions as the job went along.25 May 2020
Overall Fantastic Company
An amazing team of professionals who go above and beyond! The ladies in the office worked in with my sporadic shift work, the written quote was easy to understand and very competitive, and the service by the tradies on the day of installation was very slick and thorough! These guys certainly know their stuff and follow through. Thank you Gavin and The Goodhew's team. Annette Bradbury24 February 2020
Solar Installation
Great installation, great service and easy from start to finish.Panel rating: 5/5
Inverter rating: 5/5
21 October 2019
Sales team patient with my various requests while finalising system size. Installation was done with 10 days
1. The sales process went relatively smoothly. Initially looked at purchasing a 6.6kw system but after multiple iterations decided on a 15.86kw panels/ 12.5kw 3 phase inverter system. The sales team was very accommodating with questions/updates to the quote.2. Installation was with 7 days of signing a contract. Team was punctual and very helpful ensuring that wiring was internal to roof space and wall cavities as much as practical. All packing materials were removed and installation was completed as per the initial estimate.
3. The customer service team have been prompt responding to any questions I have had. They organised the grid connection which happened weeks after installation.
Not the fault of Goodhews, but it was a little frustrating having the system installed and ready to go and then having to wait for the grid connection to happen.
24 August 2019
All good, local company. not a new setup company with no trading history.
Sales good fair priceinstallation no issues.
took care of grid connection
20 August 2019
Good job, good install, tidy
Sales was good, quote accurateInstallation professional , punctual, cleanup after install.
They organised grid connection
05 August 2019
Great Company
I had an existing system that was not working. Goodhew were one of the only companies that would come out to check it out. Turned out we needed a new system. A quotation was emailed to me containing all information about the solar system, costs etc. The installation was organised with a promise of notification if the install could be done earlier - which it could so was installed 4 days earlier. Installation was punctual & efficient. Very happy thus far & would recommend Goodhew Solar to others.Panel rating: 4/5
Inverter rating: 4/5
09 July 2019
Very content with off grid system
We are very happy with our off grid solar system with lithium battery. We are having hot water, induction cooking etc all on the one solar/battery system. It is now doable to be completely stand alone and don’t use any fossil fuels anymore. For anyone who considers them I recommend Gavin Goodhew. I have spoken to many potential suppliers and installers after my 2 year journey until I contacted Gavin and finally found someone with knowledge which has worked out very well. Happy to explain to anyone that is interested. 10kw Solar panels and 13.8 kWhr battery seem to do the job even with the sun now at it lowest position.
11 June 2019
23 April 2019
Original Review on 22-08-2018:
8 months later we asked Keith: "Are you happy with the performance of your system so far?"
5* Have reduced our electricity bills from $400/quarter to $028 November 2018
20 August 2018
This Brisbane company, based at Cleveland in the Redlands, first installed a 16 Panel, Monocrystalline 2.5 kW system on my roof in the Redlands in 2011. When 9 panels developed Snail Trails and I expressed concerns, the panels were replaced promptly under warranty. In due course I had a problem with the inverter and replaced with a more efficient type and 2 extra panels still maintaining the nominal 2.5kW.
I always found staff very helpful when I had a question, so when I moved to Central Queensland in February and was getting bamboozled with all different quotes at different prices and models ratings, I got back to Goodhew who gave me a competitive price on a 6.5kW Panel, 5kW Inverter system and a special price on a 4.5kW Battery installed. This has proved adequate for our needs with a credit from Ergon on a monthly bill.
We have now used a total 63kWatts/Units from the Grid, which includes cooking, air conditioning and other domestic activities not connected to the battery for after-hours since March, as the battery is ample for our needs after sunset. The installation also diverts power during maximum generation times to the Hot Water heater, which is less expensive than the Overnight Tariff which I had disconnected. The solar meter which displays both Solar Power returned to Grid and total Grid Consumption, is read remotely by Ergon and I can also monitor the performance by Wi-Fi.
As all of this was recommended by Sales and promptly and efficiently installed by a team who travelled a round trip of about 1060 kilometres here to do this, I definitely recommend this company for any person considering a Solar Installation.
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I always found staff very helpful when I had a question, so when I moved to Central Queensland in February and was getting bamboozled with all different quotes at different prices and models ratings, I got back to Goodhew who gave me a competitive price on a 6.5kW Panel, 5kW Inverter system and a special price on a 4.5kW Battery installed. This has proved adequate for our needs with a credit from Ergon on a monthly bill.
We have now used a total 63kWatts/Units from the Grid, which includes cooking, air conditioning and other domestic activities not connected to the battery for after-hours since March, as the battery is ample for our needs after sunset. The installation also diverts power during maximum generation times to the Hot Water heater, which is less expensive than the Overnight Tariff which I had disconnected. The solar meter which displays both Solar Power returned to Grid and total Grid Consumption, is read remotely by Ergon and I can also monitor the performance by Wi-Fi.
As all of this was recommended by Sales and promptly and efficiently installed by a team who travelled a round trip of about 1060 kilometres here to do this, I definitely recommend this company for any person considering a Solar Installation.
02 August 2018
The Installers arrived on the date and time arranged, did an excellent no fuss installation ,installed 18 panels and the inverter, started at 0800 and were finished by 1430. All the staff at Goodhew were friendly and efficient.
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15 July 2018
02 May 2018
Great old fashioned service and really good prices very happy customers here
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11 December 2017
06 December 2017
07 June 2017
Excellent service and back up support from a local business employing local people. Great staff with great customer service. I upgraded a second system on an investment property as a result of the initial service
Inverter rating: 4/5
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Inverter rating: 4/5
24 May 2017
Re Quality of System: Too early to tell.
Re Installation: Arrived 1.5hrs late and didn't finish in one day as promised. Are to return in 1 week to fit panels. So still WIP hence N/A.
Re Customer Service: Were first to respond and with the lowest quote so that was Good but delayed installation was poor so I have marked average.
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Re Installation: Arrived 1.5hrs late and didn't finish in one day as promised. Are to return in 1 week to fit panels. So still WIP hence N/A.
Re Customer Service: Were first to respond and with the lowest quote so that was Good but delayed installation was poor so I have marked average.
25 August 2016
Original Review on 23-12-2015:
As the system is only just installed, it really is a bit early to say much about backup service, quality etc.8 months later we asked Bo: "Are you happy with the performance of your system so far?"
Yes. I have a 5.5 kW system with 8 (250W) panels facing ENE and 14 facing NNW. During the summer months the system regularly generated >30kWh per day.22 September 2015
10 September 2015
05 August 2015
09 December 2014
Original Review on 08-04-2014:
Thanks again.8 months later we asked Phil: "Are you happy with the performance of your system so far?"
Excellent.12 September 2014
Original Review on 28-01-2014:
I decided on an SMA inverter. This has Bluetooth technology to talk to your computer. Except that it only talks to PC's, not Apple computers because SMA has not bothered with the software for anything other than Windows.8 months later we asked Wolfgang: "Are you happy with the performance of your system so far?"
More or less. I bought cheap panels and got what I paid for. Even at the present ridiculously low feed in tariffs I expect the system to have paid for itself in about 5 to 6 years.07 May 2014
Original Review on 13-02-2012:
27 months later we asked Martin: "Are you happy with the performance of your system so far?"
Yes.06 April 2014
30 March 2014
Small mis-communication with the installation - but was resolved very qucikly and service was exceptional.
Would recommend Goodhew any day.
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Would recommend Goodhew any day.
11 March 2014
Pre-sale: I did a fair amount of investigation before committing to spending this money. This included getting a number of quotes
through SolarQuotes.com.au and others. I also spoke to the owners of one of your systems in my street so by the time I contacted you I had already made up my mind to a large extent. Nevertheless Andrew King was a very helpful individual and I was happy to continue with the order in the belief that I had made a suitable choice and signed a contract on the 22nd of November 2013. On the same day I paid $1000.00 deposit by direct transfer to your
account and received a Sale Order to that effect (with my deposit debited from the total) by mail a few days later.
Installation: I received a call in late December to tell me that the
installation would be carried out on the 6th of January 2014. The crew did their work in a very meticulous and professional manner and from what I observed during the day and since then, I have no complaints about their workmanship. I presented one of them with my personal cheque for $5991.00 as previously arranged, to pay for the remainder of the contract. I was asked if it would be OK if your office issued a receipt and I agreed. That amount was drawn from my account the next day.
Product: I chose to have an SMA Inverter despite the additional cost and Simax panels knowing that the latter were made in China.
Both have shown to be effective even if not as good as I expected.
The SMA inverter, although having Bluetooth technology built in, will only communicate with a "Windows" environment, i.e. not with my Apple computer. This is obviously not your problem and I have argued with SMA but without success. The display on the Inverter is also set to communicate any fault messages in german and although I have brought this to the attention of your staff member Peter (who inspected the item on the 30th of January) it has not been resolved. Reading the SMA Installation Manual (Page 50 - Display
language) seems to me to show that changing this would be a relatively simple procedure, unless I have misunderstood something.
Your contract documentation states that the Simax solar panels are warranted (by the manufacturer) to produce "at least 90% of their as new power output for 10 years.". Energex inspected the site on the 21st of January 2014 and in the 42 days of continuous operation since then, I have observed only 6 brief periods where the displayed output has been greater than 4kW (for a 5.4 kW array) and it has peaked at a mere 82% of the "as new power output" as far as I have been able to observe. So I would say that the Simax claim is very optimistic in the real world, to say the least.
However, today we reached the total of 1MWh produced in the above 42 days which amounts to an average of 26.8 kWh per day and I am confident that my electricity costs will be negligible in the short & medium term. It remains to be seen how well the system performs in the long term.
After-sale: On 4 separate occasions I have asked to be issued with a
receipt for the final payment I made on the 6th of January. On the 20th of February I finally received an email of a copy of the original Sale Order dated the 22nd of November showing a total payment of $6991.00. This is obviously not a document I would want to use in the case of a warranty claim so I will be using the installation date of the 6th of January and the "switch on" date of the 21st of January for the Manufacturer's warranty period if any such action becomes necessary.
Finally, I'll repeat what I have said earlier. I am reasonable happy with what I received for my money. My research prior to ordering this system indicates that what I eventually got was probably as good as I could expect for the amount paid and given the circumstances and the industry environment.
I chose Goodhew because it is a local and relatively small company and I have not regretted that decision.
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through SolarQuotes.com.au and others. I also spoke to the owners of one of your systems in my street so by the time I contacted you I had already made up my mind to a large extent. Nevertheless Andrew King was a very helpful individual and I was happy to continue with the order in the belief that I had made a suitable choice and signed a contract on the 22nd of November 2013. On the same day I paid $1000.00 deposit by direct transfer to your
account and received a Sale Order to that effect (with my deposit debited from the total) by mail a few days later.
Installation: I received a call in late December to tell me that the
installation would be carried out on the 6th of January 2014. The crew did their work in a very meticulous and professional manner and from what I observed during the day and since then, I have no complaints about their workmanship. I presented one of them with my personal cheque for $5991.00 as previously arranged, to pay for the remainder of the contract. I was asked if it would be OK if your office issued a receipt and I agreed. That amount was drawn from my account the next day.
Product: I chose to have an SMA Inverter despite the additional cost and Simax panels knowing that the latter were made in China.
Both have shown to be effective even if not as good as I expected.
The SMA inverter, although having Bluetooth technology built in, will only communicate with a "Windows" environment, i.e. not with my Apple computer. This is obviously not your problem and I have argued with SMA but without success. The display on the Inverter is also set to communicate any fault messages in german and although I have brought this to the attention of your staff member Peter (who inspected the item on the 30th of January) it has not been resolved. Reading the SMA Installation Manual (Page 50 - Display
language) seems to me to show that changing this would be a relatively simple procedure, unless I have misunderstood something.
Your contract documentation states that the Simax solar panels are warranted (by the manufacturer) to produce "at least 90% of their as new power output for 10 years.". Energex inspected the site on the 21st of January 2014 and in the 42 days of continuous operation since then, I have observed only 6 brief periods where the displayed output has been greater than 4kW (for a 5.4 kW array) and it has peaked at a mere 82% of the "as new power output" as far as I have been able to observe. So I would say that the Simax claim is very optimistic in the real world, to say the least.
However, today we reached the total of 1MWh produced in the above 42 days which amounts to an average of 26.8 kWh per day and I am confident that my electricity costs will be negligible in the short & medium term. It remains to be seen how well the system performs in the long term.
After-sale: On 4 separate occasions I have asked to be issued with a
receipt for the final payment I made on the 6th of January. On the 20th of February I finally received an email of a copy of the original Sale Order dated the 22nd of November showing a total payment of $6991.00. This is obviously not a document I would want to use in the case of a warranty claim so I will be using the installation date of the 6th of January and the "switch on" date of the 21st of January for the Manufacturer's warranty period if any such action becomes necessary.
Finally, I'll repeat what I have said earlier. I am reasonable happy with what I received for my money. My research prior to ordering this system indicates that what I eventually got was probably as good as I could expect for the amount paid and given the circumstances and the industry environment.
I chose Goodhew because it is a local and relatively small company and I have not regretted that decision.
24 January 2014
21 January 2014
06 January 2014
Relevant install information was made clear to the engineer.
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15 March 2013
Goodhew provided the system in the timeframe they stated.
The two men who installed the system were quiet, clean and efficient. They left the site clean after they had finished.
Just by chance, the two installers had to return the following day to pick up some equipment they had left behind. They went out of their way to check the system and found the controller was not working. They said they had a spare in the truck and replaced the faulty unit immediately. No paper work, no checking with the boss.
Several months later I had a query and they were quite happy to explain the situation over the phone.
I like to use local companies and I certainly was not disappointed with my choice.
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The two men who installed the system were quiet, clean and efficient. They left the site clean after they had finished.
Just by chance, the two installers had to return the following day to pick up some equipment they had left behind. They went out of their way to check the system and found the controller was not working. They said they had a spare in the truck and replaced the faulty unit immediately. No paper work, no checking with the boss.
Several months later I had a query and they were quite happy to explain the situation over the phone.
I like to use local companies and I certainly was not disappointed with my choice.
12 September 2012
Original Review on 19-05-2011:
16 months later we asked This person: "Are you happy with the performance of your system so far?"
Yes it has14 August 2012
27 March 2012
We got a 3 kw inverter. The system was turned on this morning and was putting out 855 w at 9 am.
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21 December 2011
System fitted without any hidden costs to grid. Problem free experience again. Would recommend supplier to others. One system installed in metro area, second system in rural location.
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08 October 2011
06 July 2011
While it has not been installed yet i feel everything will be ok. My main concern was that the panels are not going on the north side and I have been assured that 12 panels on the eastern side will be enough to give me some good reduction on my power costs the company I am using came with a personal reference from a friend and is a local firm near Brisbane.
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26 May 2011
15 May 2011
03 August 2010
Impressive
Sales process was excellent, from quote to construct in less than 2 weeks...Installation was fuss free, the blokes new there stuff and to make sure they got it all done in a day, the first crew of 2 called in another crew of 2 so together they achieved a full install in 1 day, impressive.
Every step of the way the blokes kept us informed and showed how everything worked.
The WiFi guy called a week later and hooked up the comms, so now we can see what the solar is producing at any given moment instead of relying on the retailers figures.
Excellent work from excellent staff.
Panel rating: 5/5
Inverter rating: 5/5