Global Home Solutions Reviews
About
Global Home Solutions trading under ABN 38 614 012 261, Global Home Solutions Australia Pty Ltd ACN 614 012 261 went into Liquidation on 31 July 2019.
We were advised around Sep 16, 2019 that Global Home Solutions now trades under ABN 42 634 829 888, Atal Trading Australia Pty Limited ACN 634 829 888.
Message from the owner........
Hello to our fellow customers, future customers & followers...
We are a Twin Flame couple (Married Universally), we are Earth & Light Warriors whom have a strong passion for all things when it comes to helping our beautiful earth mother, humanity & our animals. We are here to provide a platform where we are contributing & keeping things all sustainable/green with future work around charity?s/animal sanctuary?s, sponsoring, gifting/helping communities/others & holding healing retreats...
We both share a strong passion for renewable energy and believe it is the way forward for our future on this planet that we call home.
We had an amazing opportunity to re establish Global Home Solutions and carry on with the name, database & any social media outlets.
We will provide everyone with high quality service ~ We will always make sure we are doing this to the best of our ability.
We would like to reassure our existing customers that you have our full support & to our new customers going forward that you will always be looked after with complete honesty and integrity.
We are extremely excited to be on this beautiful mission to help our earth become a much healthier, happier place.
Love & light
Alarna & Anthony
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Global Home Solutions Reviews (71)
Show Most Recent reviews from All time
Average Scores
4.3/5
Value for money
4.5/5
Quality of System
4.5/5
Installation
4.4/5
Customer Service
- 5 star 27
- 4 star 36
- 3 star 4
- 2 star 1
- 1 star 3
View Timeline
15 February 2022
07 February 2022
Good system company not that good
System works well installer didn't clean up after job was done metal trip was left in drive way and got ran over when I came home and damaged meter box company won't deal with problems or fix them.Inverter rating: 4/5
27 July 2021
Excellent customer service and very knowledgeable regarding the product. I highly recommend them to anyone who is considering Solar.
1. Very professional and informative2. Very punctual, excellent Customer service, extremely today and polite
3. Yes they did, I cannot stress enough how good their customer service is
Panel rating: 5/5
Inverter rating: 5/5
26 July 2021
Fantastic Installer with Professional Service.
Mark, Anthony, Steve and Glen were outstanding. Mark and Anthony were the salesman who thought of everything and explained everything in easy to understand terms and were always keen to answer any questions I had. The gear they sold me is premium quality and is doing an awesome job even though it is in the middle of winter so I can't wait to see the output during the summer months. I had them install a Total of 33 Sunpower Maxeon 5 solar panels with each having a built in Enphase IQ7A inverter. The installers Steve and Glen were brilliant to install 24 panels on the main house and a further 9 panels on my granny flat. Nothing was a drama to them and they were very friendly and professional at all times and quality of workmanship is to a very high standard. I would highly recommend you to give Mark or Anthony a call and they will most definately help you out with whatever size solar system you require. The old saying is you pay for what you get and while they were not the cheapest I believe I have a top end system that will easily perform for the 25 years to come and perform at the highest possible output and very good value for money. Thank you so much for making the experience of buying solar both enjoyable and now very much rewarding now that it is up and running and producing lots of power.Panel rating: 5/5
Inverter rating: 5/5
14 July 2021
Seamless installation and after sales support
Comparative costing and forecast savings was very clear. Sales pitch and delivery were realistic. Installation was very professional and tidy. No broken tiles. Mark from GHS followed up with advice on organising grid connection and expectations. GHS was recommended to me by my landscaping engineer.08 July 2021
Very professional and polite
Our experience started with Mark, their sales guy who was very thorough in his understanding of our requirements and explained the technology well. Mark was patient in waiting for our timing to be right for install. His after sales attention to detail is second to none.We opted for a 5.18Kw system, consisting 14 x 370W SunPower cells, all with Enphase IQ7A micro-inverters. The Enphase Envoy Monitoring App is a nice touch and very addictive to self monitor the performance of the system.
The installers were also great. Steve in particular. They did a very neat installation and explained what they were doing in a simple to understand way. The guys tidied up after themselves, arrived & finished when they said they would.
All in all a great experience.
Panel rating: 5/5
Inverter rating: 5/5
23 June 2021
Mission Accomplished
The representative from Global Home Solutions, Mark, was very helpful in explaining the choices I had for installing a solar system. He provided copies of published information on the features of the various equipment available, including the cost and estimated lifetime. I wanted to replace a small ten year old system and was interested to hear of the improvements made in solar technology during that time.I chose a 7.03 kWh system, consisting of nineteen solar panels, each with its own microinverter, to minimise the effects of partial shading from nearby trees. I could have had a single "string" inverter at less cost than the microinverters but then the calculated effect of the shading would have increased. The installers were punctual, friendly, and completed the installation in one day, in late May, 2021. They also organised the grid connection to my electricity supplier after the install.
The system is working well and producing more power than the original estimate for the winter conditions. The output is estimated to increase significantly as the weather gets warmer and the day length increases. I look forward to greatly reduced power bills and contributing to protection of the environment by using more solar power.
It is useful to have the Enphase app so I can see on my computer how the system is performing over time and also at a particular moment. It is reassuring to see that the system is operating normally and enabling it to be monitored to identify anything that might need attention in future.
Based on my experience, I would pleased to recommend Global Home Solutions for supplying and installing a solar system.
19 June 2021
Professional Team
This was an addition of 4.2kW to an existing 6.5kW system and came about following a call from Mark asking how satisfied I was with the performance of the original system. The original system is west facing and during the winter months we see a significant roll off in production as the sun resides more to the north. While we were on the phone Mark went on line and viewed the property and roof line and was able to offer me a solution. I am usually wary of cold calls but Mark was very knowledgeable and not pushy. End result, the team arrived when they said they would, did the install and a replacement of an underperforming panel in the original system in the time quoted. I did not get to meet the install team but my wife was here to get them started and spoke highly of them. When I got home later that day there was a certificate of compliance sitting on the kitchen table. The admin side of the operation is easy to deal with, Anthony is on top of everything in that department. The whole process was made easy.Mark was back in touch we me two days later to gauge satisfaction with the job and the additional solar capacity.
I would recommend this team based on my experience.
Panel rating: 5/5
Inverter rating: 5/5
10 May 2021
Enphase System Supplied and Installed by Global Home Solutions - Highly Recommended
We have always been dubious about installing a solar system with so many suspicious phone calls trying to sell us one. Having got one quote from another company which did not impress me, scribbled on one sheet of paper with no equipment or information sheets or brochures - very disappointing.A neighbour said he was pleased with his system, which was an Enphase system. We decided to give the local Enphase installer, Global Home Solutions, a call.
Two days later we had a meeting with their salesman. He gave a very impressive, detailed, and informative presentation. Using a laptop to google our house, then place solar panel icons on the roof, to calculate the solar energy that would be generated. No hype, no tricks, just facts. We were so impressed that we decided to go ahead.
Each Enphase panel has its own inverter built in, together with individual monitoring. Apps on either mobile phone or computer give 15 minute information on energy generated (incl per panel), energy used, and energy exported to the electricity supply grid. Together with daily & monthly reports, and more. It’s easy to see if any one individual panel is not performing properly. Data goes via Enphase so they can monitor the performance. This all makes for a great system.
The installation team from Global Home Solutions were very competent, hardworking and helpful, the panels look very neat. They also fixed a couple of broken files that had been broken some time ago. Global Home Solutions then organised the grid connection after the install was finished.
All together a great Enphase solar system, expertly explained, quoted, suppled and installed by Global Home Solutions - so glad we went with them.
Panel rating: 5/5
Inverter rating: 5/5
29 April 2021
Value for money
I have been dealing with Atal Trading (GLOBAL HOME SOLUTIONS) since February 2019 when they quoted an array of 3 panels and 2 batteries for me. I was lead to believe by other solar installers that I only had room for the 3 panels.I sat down with Anthony and he showed me that I could fit 4 + the 2 batteries. I realised that he was very Knowledgeable about solar systems, however when he gave me the quote, it worked out that I was getting 4 panels for the same price his competitor was quoting for 3 panels.
The installation was very smooth and professional, and everybody involved was thoroughly professional.
The after sales back up was as good as the installation, and when it came to 2021, and I was ready to extend the system to the maximum 10KW, I had no hesitation in calling Anthony once again for a quote. His price was so competitive, I had no hesitation in accepting it.
Since I installed the last extension I have been receiving a credit of around $700/ quarter, compared to a bill of $600/quarter 7 years ago.
I have no hesitation in recommending Global Home Solutions to anyone who is intending on installing a solar system.
Inverter rating: 5/5
Battery rating: 5/5
19 April 2021
Solar to make you smile :)
From consult to installation to follow-up: All well done and highly recommended. The personal informative touch.Inverter rating: 4/5
25 February 2021
Highly recommended, great experience from start to finish
We had our panels and enphase microinverters installed in February and can highly recommend Global Home Solutions. From Mark who came and did the quote, he provided us with lots of great information but was not pushy, to Brock who was really well organised and helpful in the office arranging the install to the Nathan and Blake the installers who were on time efficient and professional. What a great team! No regrets at all. Our system is very efficient and it is great to have the enphase app to monitor our daily power export and usage. We had our smart meter installed yesterday and haven’t had our first bill yet but expect to be in credit from the go.Panel rating: 5/5
Inverter rating: 5/5
19 February 2021
Great experience
From start to end everything ran smoothly, fully informed at all times,the installation wad seemless, the installers were, fastidious in their work, I could not fault any part of the process.30 January 2021
Great Savings - Quality System
From sales to after sales, the service was great, the product first class and the return on investment wonderful.Just received my first full quarter following the installation of my system and compared with the same period 12 months prior, we saved $417.00 for the quarter. Considering that we worked from home during that quarter and the energy company had lifted their rates, in reality, we saved much more.
Inverter rating: 5/5
12 January 2021
Excellent product, value and service from beginning to install
Mark explained thoroughly all options available to us and listened to our needs over just offering a product, follow up with install date suitable to our needs and Nathan led the install team without delay or concern. Extremely professional at all levels.Panel rating: 5/5
Inverter rating: 5/5
01 October 2020
Add-on Installation, Instant Benefit
During initial contact with GHS our power requirements were addressed and discussed resulting in a satisfactory solar panel/battery arrangement for our site. Installation a short time later was effecient, the crew were helpful, tidy and careful. GHS kept us informed of updates throughout the installation process.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
26 August 2020
Very good experience from sales and installation
Mark from Global Hime Solutions was very informative and professional. Installer Darren was extremely efficient and pleasant. Would recommend both to future customers.Panel rating: 5/5
Inverter rating: 5/5
09 June 2020
Global Home Solutions
This company would have to be one of the best I have ever dealt with for any product - their complete system and communication is exemplary, The whole process has been one of the easiest things I have ever done. As a business owner myself you do become critical of others but could not fault these guys - Very happy with the whole thing05 March 2020
Very professional - from start of quoting to finish of installation
From the quoting process to arranging the installation of our system - the guys very professional.Would highly recommend Global Home Solutions
Panel rating: 4/5
Inverter rating: 4/5
09 January 2020
Great From Whoa to Go
Global Home Solutions were great with our Solar installation. From the initial discussion about what we would need to how it all works to the installation they made it easy.The installation was all done in one day and the team were professional and really seemed to enjoy their work (great tunes!). Our final choice of going with Micro Inverters are really paying off. Quality gear
Panel rating: 5/5
Inverter rating: 5/5
13 December 2019
Efficient,honest,reliable.
No pressure sales. Genuine business, selling quality product. The installers worked all day to install the panels. Site cleaned afterwards. Recommend talking to them if you are serious about solar.Inverter rating: 5/5
12 December 2019
Fully satisfied with the complete process to get solar panels
The complete process, from the initial consultation, quote, arranging a suitable time to install, the installation, follow-up to installation and the functioning of the system, was seamless and achieved with a minimum of fuss, working to meet our requirements.I appreciated the patience shown by the company as I sought other quotes and adjusted what was originally proposed to ensure I was able to make fair comparisons and ensured the best system to meet my unique needs.
All personnel were polite, helpful and professional at all times.
I have no hesitation in recommending this company.
Panel rating: 5/5
Inverter rating: 5/5
03 December 2019
best intallation team
Easy and well explained And i couldn't fault the installation team the did a fantastic job, customer service was just okay.overall I'm very happy
03 December 2019
First time buying Solar... months of research and very happy with results
First time installing/researching Solar..... Solar Quotes very super helpful too...Met with Mark from GHS who was very knowledgeable and informative. Giving us options for pricing and sizing without any hard sells at any point. Once we decided on our needs (9.9KW), we booked the install and waited.
The install team were the most polite and easy to talk to men that we could have asked for. Informing us of what was going to happen and what it was going to look like before even starting out the day. They constantly encouraged us to ask them questions about the install or the about products themselves.
A very clean install with no fuss was the result. We spent a little more with Micro inverters and are very happy with the choice so far. Over 60 kWh produced on the first 2 sunny days after the install.
We were setup with the app and Im looking at it a little too much ;)
Stoked with the process, install and on going support.
Happy to have a local company to help with future needs of a product Im very confident will last 20+ years.
Thanks to the team.
I will recommend to all my friends who are looking for solar.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 3/5
03 December 2019
AMAZING!
Comparable prices and knowledgeable staff! We were so confident in this company from the get go! Customer service was above and beyond! We knew everything we were getting into and everything was explained in great detail. We even get follow up calls regularly now that it’s all installed and tips on how to save even more. Installation guys were knowledgeable, polite, punctual, tidy and so much fun! Feel like we’ve made some new friends. Highly recommend in all areas!21 November 2019
Very Pleased
We used Global Home Solutions under the new management of Anton and Alana and were extremely satisfied with the result. We chose them because of the quality of the panels and micro inverters, as well as the monitoring app.The office and sales staff were friendly and efficient and kept us informed. The install crew of Matt, Rick and Johan were friendly, polite, informative and very professional, although, Rick and Matt’s rooftop singing has room for improvement. They even siliconed up existing cracks in our tiled roof (above and beyond the call of duty). We had 2 installs done on the same day and the crew worked relentlessly to complete the install in one day. The systems were producing about 70% immediately after installation, which was impressive.
Once again thank you to Global Home Solutions and I would recommend a call for a quote.
Panel rating: 4/5
Inverter rating: 4/5
19 November 2019
Great system and company
Our salesman was very knowlegeable and personable , with the installation on time and working from day 1. We had a problem connecting to our router ( too far away ) but the technical support has been good and that's now sorted. Love the information available from enphase. I now know that we are about $2 per day in credit and that's taking into account the $1.14 per day standing charge. Happy to recommend.Panel rating: 5/5
Inverter rating: 5/5
13 November 2019
Extremely happy with our system
We are extremely happy with our system we only had it running halfway through last quarter billing period and our power bill was $238.00 this time last year our power bill was just under a thousand dollars, so far in this quarter AGL has charged me $42.60 for powering but I have put $68.35 back into grid so I am around $24.00 in credit with AGL system working better that Anthony told me it would at this rate I won’t have a bill from AGL for this quarterPanel rating: 5/5
Inverter rating: 5/5
18 October 2019
Well-managed enquiry, site appraisal and quote
The whole process from first consultation to installation went seemlessly for me. A promptly attended visit for site assessment was soon followed by a competitive quote that considered my needs and preferences for the system. Being for a duplex, I was provided with technically two installations over two days which was carried out with care & compliance. All of my queries and questions were handled politely and professionally. Looking forward to receiving the set-up process for the monitoring systems.
02 October 2019
Very Happy with the whole system
WE have an existing solar system which we have added to with Global Home Solutions and we have been really happy with our new system. From the sales representative to the installers and the follow up service has all been great. So we are very happy with our choice.Panel rating: 5/5
Inverter rating: 4/5
18 September 2019
Quality work
I had a 7.8 kw solar system installed on 1-8-19Pre purchase advice was very professional and informative
Construction was on the nominated date and completed without delay
Follow up communication excellent and always helpful
System is working beautifully and would recommend this company to friends and family
Panel rating: 5/5
Inverter rating: 5/5
17 September 2019
Very pleased.
Did lots of looking around at different companies with different systems had 3 quotes had Mark come he was by far the best at letting us know what was what. We decided to go for the 10kw system. The date and time of installation time was set the boy turned up on time told me they would be done by 4/4.30pm they had it all done and dusted at 2.30 and not a crumb of rubbish was left anywhere. Both Anthony and Mark have been back to check if I was happy I sure am. I rang to get grid connection and it had all ready been done. Just waiting for my supply company to come change my meter. So pleased how easy and trouble free it has been thanks to all involved.LES.
Panel rating: 5/5
Inverter rating: 5/5
17 September 2019
Enphase system with HanWha Q cells
Really happy with the system. So far it has just worked. The panels supplied operate as two sub-panels paralleled together. This combined with the individual micro-inverters means that production does not suffer when parts of my system are shaded.I also like the enphase app and how I can monitor individual panels for production and on the consumption side can see exactly how much power is being used and when.
One other good feature is that having the micro-inverters on the roof means that the hum of your traditional inverter is a thing of the past.
Panel rating: 4/5
Inverter rating: 5/5
16 September 2019
Happy customer
Found Mark Seaman to be professional and knowledgeable about the product. He stayed in touch during the install making sure it was done when promised and we were happy with the install. Everything ran smoothly, the installers did a great job and had the system up and running a few days after the panels were installed. They kept in touch letting me know when they’d be back when they ran out of daylight hours. Have had this system now for almost three months and providing some great power.12 September 2019
If you want the best system , look at this.
Very happy with the technician, explained everything well and very easy to understand. Happy to be able to have a good quality option available.Installers arrived on time worked on the job even when it got dark, and came back to finish the next day. When finished the site was left very clean, nothing messy left behind.
Very happy to have an additional system added to our home so as to help the environment and our planet.
Love to be using more of the free energy and less from the grid. The new owners were fantastic and honored our deposit and even gave us an upgrade.
08 September 2019
Original Review on 07-03-2019:
6 months later we asked M: "Are you happy with the performance of your system so far?"
Mostly.30 August 2019
Original Review on 28-12-2018:
Installation still to happen. Will happen in a couple of weeks8 months later we asked Greg: "Are you happy with the performance of your system so far?"
One year in, so far so good. Enphase website is great. The only issue in fact was AGL - getting converted over to a solar plan, having the new smart meter installed (both of which took nearly two months) and actually getting paid the feed in tariff (AGL “forgot†to make that automatically happen and I had to chase up).31 July 2019
Have been liquidated. Be careful of reviews as it's now under new management
I trusted in the service promise and had new panels installed 25 June 2019. I had to continually chase them for after sales service. Firstly, it was the form to my energy provider for a new meter.. this took them two weeks to arrange. Then over a month later I kept having to chase why I hadn't been set up with the panel monitoring service (this was supposed to have been done 2 days after installation)..The third time I called I spoke with the "NEW OWNERS!" Global Home solutions has now been liquidated, all the hard working employees have lost their jobs and good luck trying to get anything from the inundated new owners.
Be wary of going by these old reviews as they are new owners. I definitely regret buying from Global Home Solutions!
Panel rating: 4/5
Inverter rating: 4/5
18 July 2019
STAY AWAY FROM GLOBAL HOME SOLUTIONS
These guys are terrible - please, do yourself a favor and stay away, they’re dodgy. They destroyed my roof - i mean destroyed it! I need a new roof at a cost of $22,000. They promised to fix it, promised to cover my out of pocket expenses, promised, promised, promised, and NOTHING. This has been going on for 8 months. There were a plethora of other installation issues, but mainly the leak that ended up dripping filthy water into my baby son's cot was the last straw. Oh, and I just got a $400 energy bill because the system isn’t even working. Im so upset and distressed I wish Id never heard of Global Home Solutions - STAY AWAY FROM THEM!02 July 2019
Outstanding service
I reported to GHS on Tuesday afternoon that my Envoy was not reporting and after many attempts to reconnect I had had no success. I was advised that a service man would be at my home next morning at 8:00am to reconnect my system.Thank you to Gavin for being here as scheduled and reconnecting in 10 minutes while explaining to me the correct procedure should I need to reconnect myself at some later date. This terrific service from GHS confirms my belief they are possibly the best company in the business and I am very happy to be a customer.
I will continue to recommend the company to my friends who are considering installing a solar system. - I have no business association with GPS other than being a satisfied customer. Thank you. Malcolm Allan - Chatswood NSW
14 June 2019
Original Review on 13-10-2018:
Global Home Solutions contacted me within two hours of me submitting my inquiry through Solar Quotes, this was on a Saturday afternoon! They made an appointment for the following Monday morning, at a time that my wife and I could both be present. The representative who gave us the quotes was an electrical engineer, not just a salesman. We went for a high end system with micro inverters (which is what I wanted). We had originally thought that a five kW array was what we needed, but GHS calculated that 4.2 kW was closer to our usage. The installers complied with my desire to feed the cables through the wall cavity, rather than have conduit running down the outside, and they were finished within less than three hours. We love having the Enphase MyEnlighten programme to track our electrical output and adjust our time of use accordingly.The system we installed was quite expensive, but also top quality. GHS also provide budget solutions with finance which would be ideal for low income earners wanting to get into solar. This may sound like an advertorial, but GHS ran through absolutely every option with us.
8 months later we asked Mark: "Are you happy with the performance of your system so far?"
I think it seems to do what we expect it to do....save money on power bills.I have recommended Solarquotes to others, because you seem to match suppliers to customers in respective local areas.
Global Home Solutions do a great job and have multiple systems available for various budgets.
30 April 2019
From the outset, Global Holme Solutions were very personable, approachable, and responsive during every aspect of the implementation process. In working towards getting things right they were very receptive and demonstrated excellent customer service. We had some specific requests on how we wanted the data monitoring system to be set up and they were very flexible in getting us what we needed. Their policy for ‘door’s always open’ approach was genuine, even months later when we needed to fine tune our specific needs. All the people we dealt with were knowledgable and happy to give us advice and answer and check out our specific requests until we understood the process, and we are now able to follow the graphs and monitor the daily kWh output of our solar panels.
We are grateful for all their support along the way, and we benefited from their expertise at each stage, and highly recommend the Global Homes team and their products.
Hope & Maria, Very Satisfied Customers
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We are grateful for all their support along the way, and we benefited from their expertise at each stage, and highly recommend the Global Homes team and their products.
Hope & Maria, Very Satisfied Customers
03 April 2019
Original Review on 30-07-2018:
8 months later we asked Shane: "Are you happy with the performance of your system so far?"
I have not experienced any problems20 January 2019
The staff were really friendly and knowledgeable they guided us in the right direction of the best system that would meet our needs. The savings we have made since having our panels installed are amazing. They advised us when best to use our appliances and their after sales support has been great we have no hesitation in recommending global home solutions to anyone.
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29 December 2018
I chose them as they seemed most professional and i wanted a smooth service/install and ongoing support with the best quality equipment. price wasn't the issue, i just wanted the best equipment and service . the installation was a disgrace - missing screws on roof, scratched panels, incomplete removal of old system and messy wiring to name a few issues. to their credit, they were very quick to acknowledge and completely fix the issues and most apologetic. the staff member let them down badly, but they fixed the issues and caused me limited stress. there were some ongoing issues with monitoring system, but again they have been excellent in addressing, so no major complaint there. i'd use them again, so long as the guy who installed the system wasn't allowed near my property !
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23 December 2018
Excellent company
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02 December 2018
Good, honest, knowledgeable salesperson. Fantastic quality product at a reasonable price. My system is not installed yet, but will be soon!
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29 November 2018
Great service,
Quick to contact me and quote,
Installation was done quickly and professionally
Follow up after a month as discussed
Highly recommended
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Quick to contact me and quote,
Installation was done quickly and professionally
Follow up after a month as discussed
Highly recommended
22 November 2018
We wanted a quality system for our situation and dealt with a friendly, thorough and honest salesperson.
This was followed up by an efficient and professional installation in only 3 hours. Our extra steep roof did not scare them off or add much to the cost. Great service, very happy with the products and service.
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This was followed up by an efficient and professional installation in only 3 hours. Our extra steep roof did not scare them off or add much to the cost. Great service, very happy with the products and service.
16 November 2018
Great service and overall fantastic with everything
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Avoid!
These guys failed to install our system correctly and refused to answer any calls or respond to messages. We messaged the electrician directly who installed the panels who said he no longer worked for the company given a falling out. We ultimately had to get another company out to fix the issue. Just terrible service.Panel rating: 4/5
Inverter rating: 4/5