Genr8 Reviews
About
Genr8 is a Solar Power Installation business based in Latrobe TAS. Here are their reviews as submitted by visitors to SolarQuotes.
Reviewers report paying: $8,900 - $12,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Genr8 Reviews (72)
Show Most Recent reviews from All time across Australia
Average Scores
4.8/5
Value for money
4.9/5
Quality of System
4.9/5
Installation
5.0/5
Customer Service
- 5 star 53
- 4 star 19
- 3 star 0
- 2 star 0
- 1 star 0
View Timeline
18 October 2024
11 October 2024
Great solar experience
From getting our quote until the install was complete, every person we dealt with was vey helpful. It made our experience a very good one and helped us with the unknown of going with solar.Inverter rating: 5/5
10 October 2024
Fantastic experience, service and product
I got a few quotes and by far genr8 was the best accross the board. Price was reasonable and every interaction we had with the company from first contact to the last good bye has been professional and the extra mile. Making sure we understood, and stayed informed the whole time. Even a lovely quick call a couple of days later just to double check everything was working.07 September 2024
Great service
Everyone we dealt with were fantastic. From the first contact right through to the installation team all staff were very helpful and professional. everything was explained in plain English and any queries answered promptly. we would be more than happy to recommend to anyone.07 September 2024
Fantastic, highly recommended
The hole process was easy and hassle free from initial quote to installation15 August 2024
James street solar
Very professional & grey communication from start to finish, would recommend Gener8 to allInserted a photo of power going to the grid whist it’s bucketing down with rain
12 August 2024
Excellent service
Excellent service from quote to installation.Visited us at our home, gave us the quote, explained all the system specs and spoke to us as people not just another number. Happy to answer questions and reviewed design/quote to suits our needs.
Installation was flawless! Very easy to organise with the workers when they would be arriving, what they would need to access and when power would be off etc. They showed up on time, lovely to speak to and the cleanest tradies I’ve ever seen! Even sat down at the end of the day and helped set up apps to track solar power usage etc.
100% happy with whole process. Thank you Nathan, Tyler, Emily and all the other workers.
Panel rating: 5/5
Inverter rating: 5/5
08 August 2024
Great Service
I found Genr8 very professional in all areas. From the first contact in coming to my home and explaining the options, to the pros and cons for each option against the unit cost and the total cost.The installation was very smooth and completed in a day. The Genr8 team worked well together and importantly to me, they spent the time to clean up afterwards.
I was given instruction on the system, which apps to download, set up an account and stepped through how it works and what to look for. All the connections and paperwork were taken care of by GenR8 so at the end of the day my system was up and running.
07 August 2024
Fantastic service and product
I could not fault the service I received from the Genr8 team. Friendly, knowledgeable, punctual and their service was second to none. I would recommend Genr8 in a heartbeat. #genrgr806 August 2024
Good old fashioned service with quality tradies to do the install
Form the initial quote, when they came to site and actually got on the roof to do measurements to make sure that the system we purchased would fit on our north facing roof. (No other company did this in the quote process).They turned up on time and completed the install in a timely manner and when they left there was not on piece of rubbish left the installation was well above expectations. The tradies take extreme pride in what they do.
Explanation of the system and how it operated was great. Went through each of our devices and downloaded and helped us set up the apps.
If you want a quality job and great local tradies then GenR8 are the only company to use
Thank you so much
Rod and Cat
Inverter rating: 5/5
31 July 2024
An incentive was offered by Genr8 for this review. Learn more here.
Fantastic company
Great prices, company super friendly and installation awesome.Would recommend anyone looking to get solar to use them.
31 July 2024
Fantastic quick installation
Good service.wish I had done more homework and gone slightly bigger with inverter and more panels.
We are still happy with what we have.
24 July 2024
Highly recommended - Excellent customer service!
The whole process has been simple! We are very happy with the solar inverter and panels that we chose but we’re impressed with having a number of options to choose from. What sets Genr8 apart is the exceptional customer service; From Emily on phone/responding to emails, Luke who attended for the inspection/quote, Karl and the team at installation. There was virtually no delay in being available to quote, and the wait was only approx 2 months for the install. Highly recommended!16 June 2024
Efficient, tidy, informative
Right though the process, we felt comfortable and that information given was easy to understand. They were efficient very tidy and punctual. Helped downloading the app etc.30 May 2024
An incentive was offered by Genr8 for this review. Learn more here.
Great installation and works very well
The quote was very explicit, professional, communication was also very professional and friendly.29 May 2024
Efficient
I was extremely happy with the overall process!The communication was always very prompt and helpful, quotes updated to reflect actual savings and payback in different scenarios, the installation was very efficient and easy, the team lead spent time running through the systems function and app set up.
Overall very impressed with the service team. Thank you Genr8.
21 May 2024
Great Team Professional Install
Right from Nathans visit to evaluate and quote for the system we were impressed. He gave us all the time we needed to ask as many questions as we needed answered. The installation team were prompt professional.We could not have been more pleased with the service.
16 May 2024
Genr8
Easy process. Genr8 took care of everything from organising the power company, government solar incentives, to completing the installation. We were up and running with solar the same day. The team were very punctual, professional, friendly, tidy, polite and respectful. They explained everything and cleaned their mess up at the end. Nothing for us to do at all. After sale service is awesome, somethings we weren’t sure of and Nathan took the time to come and explain it to us. We can definitely recommend them for no hassle solar sales and installation. We appreciate their commitment to quality service.14 May 2024
Excellent system. Excellent work
GENR8 they did everythink i could not be happier very straightforwardSupplier Reply:
Thank you for your review, we are pleased your system is working for you.12 May 2024
Professional installation and quality product
Very efficient team made the installation look easy. Excellent care of the tiled roof and pleasing alignment and finish.All aspects of installation discussed and immediately acted upon.
Panels were online within 24 hours working well.
Great Catchpower app providing easily understandable information and maximising solar use for water heating.
Panel rating: 5/5
Inverter rating: 5/5
06 May 2024
Fantastic service from beginning to end
Super impressed with Genr8 from initial contact,right throughout the entire process. We had delays with the construction of our house but Emily was always so patient, accommodating and understanding. Emily's customer service is excellent, it was lovely to have a friendly and responsive person on the other end of the emails. The installation team were apparently wonderful too. Luke and Nathan were also so knowledgeable and friendly. Plus a top quality system that we are very happy with. Thanks Genr8! Highly recommend!Panel rating: 5/5
Inverter rating: 5/5
02 May 2024
Very Professional and Organised
From start to finish Genr8 and staff have been very professional and the workmanship exceptional.They have communicated very well and we were kept informed at all stages.
The installation crew led by Tyler were efficient, well mannered and worked well as team. We were extremely pleased with the quality of work and the clean up at the end was brilliant.
Tyler took time to ensure we understood the solar & battery system and he and Toby made sure that all our household systems were functioning correctly before leaving.
I couldn’t fault them and would have no hesitation in recommending Genr8 to anyone.
25 April 2024
Fantastic customer service from start to finish.
I could not fault the whole process at all. I will highly recommend dealing with Genr8 to anyone I know that is interested in getting solar.13 April 2024
Excellent customer service and installation
The entire process went very smoothly. Quote was clear and installation was seamless. After installation connection advise and App support was awesome.06 April 2024
GenrGreat
The process was seamless from quotation to final installation I was kept informed throughout the entire process.I was provided quotes for multiple size systems including the expected performance data for my installation. The installation was efficient and of a high quality finish.
Importantly the system performance has been as per expectations and the information provided in the quote.
Panel rating: 4/5
Inverter rating: 4/5
02 April 2024
Excellence all round
Our experience with Genr8 has been exemplary. Installation was efficient and well organized. All communication has been 100%. Our main dealings have been with Nathan, Emily and Luke but all other staff members have been efficient and friendly. The work site was left spotless. Such a pleasure all round to deal with.Panel rating: 5/5
Inverter rating: 5/5
16 March 2024
Exceptional Solar
Exceptional service, from the first visit with our quote to the installation. I highly recommend Genr8 for anything electrical. So very happy with their outstanding workmanship. The team at Genr8 are amazing.15 March 2024
Fantastic
Fantastic to deal with, from first quote request to follow up after installation. Cheapest option to boot15 March 2024
Great Bunch of Installers
Great and helpful with their installation. Eager to help with my questions.14 March 2024
Wonderful service guys, I’m pretty sure we had the whole team! Extremely informative, cost effective and the beauty of it all, they are local. Fabulous job guys 10/10 ?
Wonderful service guys, we didn’t have to do a thing! I’m pretty sure we had the whole team. The system looks amazing in the all black panels.Extremely informative, cost effective and the beauty of it all, they are local. Fabulous job guys 10/10 ?
07 March 2024
Genr8 solar
Could not find fault in this company. Everything from quote to final connection was first class.Friendly and efficient staff and all work completed on time and with clear instructions.
I thoroughly recommend Genr8 for solar systems.
29 February 2024
Great Installer
Great service from the consultation through to the installation. Friendly professional staff. Explained everything clearly and provided a couple of different solar options. Very good communication regarding the various stages of the process including the quotes, payment options, installation date and connection to the grid. Highly recommend them.Panel rating: 5/5
Inverter rating: 5/5
28 February 2024
Fantastic job
The sales/quoting process was a breeze with genr8. The installation of the solar system was installed quite quickly, they were punctual , tidy and knowledgeable on how the system works for our home . The service was great genr8 had organised everything.28 February 2024
Fantastic install and quality from start to finish
The team at gener8 were very prompt, efficient and provided a very warm and welcoming professionalism. Emily and the team answered all our questions and kept us informed of the process from start to finish. We highly recommend the team at gener8. We would like to give a personal shout out to Emily in the office, who went above and beyond, to make our process easy to understand.And the team on the day were exceptional, professional and extremely tidy and efficient.
Taylor explained everything and went through the system functions and how to use the apps and all questions were answered. We are very thankful for their exceptional service, including Luke, Taylah, Karl and the team
Panel rating: 5/5
Inverter rating: 5/5
27 February 2024
GenrGreat
Offered options to suit my budget. Handled all paperwork and registered me for my extended warranty.System was installed exactly as quoted. Fully functional on day one.
Very satisfied. Will deal with Genr8 for all my future Solar and battery needs.
Panel rating: 5/5
Inverter rating: 5/5
15 February 2024
Brilliant Service
The team from Gener8 made the whole solar process easy, from the quoting to installation. A very professional team.Panel rating: 5/5
Inverter rating: 5/5
23 December 2023
Efficient friendly service
This is my second go at this. I wrote a really long review saying how good this company is...how efficient and friendly they are with great communication (Emily) and efficient installation including all the paperwork for grid connections etc (Karl, Tyler and crew). Then I lost it when the code to submit was sent...so this is the short version...but I'd certainly recommend them if you want to do your but for the planet and reduce your power bills at the same time.22 December 2023
Fabulous installer and great people.
Request for a quote was attended to quickly and Nathan was very knowledgeable and able to answer any queries that I had. Quote was competitive and once I had decided to proceed with GenR8, they kept me posted on the process and timeline for installation. A big bonus was the earlier than initially proposed installation date and a very professional and speedy install by Karl, Bailey and Toby just 4 days before Xmas had us connected, up and running within minutes of the job being completed. All official paperwork was taken care of by Emily in administration and we are already building up a credit balance. I have absolutely no hesitation in recommending GenR8 to anyone considering the installation of a rooftop solar system. They are great people to deal with.
22 December 2023
An incentive was offered by Genr8 for this review. Learn more here.
A great experience!
Genr8 were very approachable and great at getting our quoting done! A fast, efficent and friendly service! The boys were great on installation day, punctual, knowledgeable, and overall a great experience. I will be recommending the team to anyone that is considering solar!
14 December 2023
Very happy customer
I was referred to Genr8 by another happy customer. I was impressed by the knowledge and recommendations Genr8’s staff showed. I was updated throughout the process, and Genr8 is always on the ball to address any questions I have. The electricians who installed the solar system were very respectful of my home, and are friendly. They made sure the process is explained to me, and working before packing up to leave. I am very happy with the whole process.11 December 2023
Highly efficient team
I would highly recommend the Genr8 team for their great work ethic. Beginning with Emily in the office and then on to the team of Karl, Bailey, and Toby, who came to install the system.Emily was very efficient and answered my questions promptly.
The guys seemed to have a great rapport with one another and worked very efficiently as a team. Aspects of the work were discussed with me as needed and it all seemed to go very smoothly. I would absolutely have no hesitation in recommending this company.
08 December 2023
Very happy
Had my install done on Monday. I am very happy from the quote process, Emily in the office kept me updated with the progress for the install. Karl and his boys did a great job. I would have no hesitation recommending Grenr8 to family and friends.Inverter rating: 5/5
06 December 2023
Excellent Installer
Gener8 were a great company to deal with from quote to installation.Great communication and the installation was able to be done sooner than estimated which was wonderful.Couldn't fault the installation or the team who did the work. They were punctual,efficient really friendly and cheerful and they tidied up as well.They even took the time to go through the online registration process and apps etc with us which was really appreciated ,we didn't have to worry about a thing.That is fantastic customer service. We are very glad we went with this company and would highly recommend them to anyone considering solar.05 December 2023
An incentive was offered by Genr8 for this review. Learn more here.
Fantastic Company
A great local company . They are punctual and reliable . Emily in the office was quick to answer questions and kept us up to date. The installers Luke Ben and Jack were efficient and friendly. When all installed Luke spent the time to explain our new system .07 November 2023
Genr8 battery install
I cannot recommend Genr8 enough - everything from the initial quote through to the final install of my battery, was perfect & great value for money.The customer service not only to book in my installation, but to also fix a bunch of problems that a previous company left behind was incredible.
The install itself also had a couple of connection issues, the install crew did not leave until they had everything fixed & working perfectly.
The crew were helpful, polite, clean…
Wish I’d used them for the whole installation.
05 November 2023
Brilliant Installer!
Genr8 were fantastic! We had a quote around a year ago, at which point we opted it wasn't feasible for us. A year later we decided to revisit the idea of solar... Contacted Genr8 again and they promptly sent a revised quote that we eagerly accepted. They handled everything for us, installation was swift and communication was faultless!16 October 2023
Fantastic Installer
Great information and advice Great service and quality installation. They went out of their way to help and to make the process easy. Kept me informed at all times.I would recommend to all.
14 October 2023
Smooth and Easy Transaction
The salesperson was imformative and understanding of me needs. He was genuinely interested in providing what I wanted and what he considered optimal for our home and circumstances.The installation process was seamless. They were so tidy, you would not even have known they had been here.
The signing of the proposal was a simple online process. They are registered with the Tasmanian Energy Saver Loan Scheme and that was part of the simple online process as well. Due to the size of our system we needed council approval. This was all done by Genr8 without us doing a thing.
It could not have been any easier. I would highly recommend Genr8 and I everybody else I know have the same opinion.
Inverter rating: 5/5
11 October 2023
Reliable, knowledgeable, professional, courteous
We had a great experience with Nathan for the quote, Emily for the administration, Emily and Luke with the scheduling.Carl, Bailey and Toby doing the install were professional and courteous.
Things ran on time and as expected.
We’re very satisfied with the Genr8 team.
Supplier Reply:
Hey Tom!Thanks for your review and we are so happy that you have had a great experience from our team.
10 October 2023
Easy Experience
The team at Genr8 done a terrific job across the board. The quotation and installation teams made it a stress free experience.They happily would answer all my questions promptly and completed the install with a quality finish in 1 day.
Work included installation of 20 panels, EV charger and hot water timer.
Would recommend highly!!!
Supplier Reply:
Hey Tim!Thanks for your review and we are so happy that you have had a great experience from our team. Glad to have been able to answer your questions.
Fantastic installer
The whole process from quoting, installing, commissioning and office support was second to none.The communication and workmanship on site could not be faulted.
The whole Gener8 team were marvellous.
I’ll certainly be recommending them to friends and family.