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G-Store Pty Ltd Reviews
About
Please Note: It has been reported to SolarQuotes that G-Store Pty Ltd has gone out of business.
02/02/2024 ASIC Public Notice advises G-Store Pty Ltd ACN 123 910 789 is under Administrator Appointed https://publishednotices.asic.gov.au/browsesearch-notices?appointment=All¬icestate=All&companynameoracn=g-store&court=&district=&dnotice=
In a market full of pop-up solar businesses, G-Store is a stable and well-established Holistic Home Energy Efficiency provider. For 15 years, we’ve served both home and business owners across Melbourne, Northern & Eastern Regional Victoria.
What customers most appreciate is our pro-active service, before and after the sale – this has been the keystone focus of G-Store since inception and is the reason for 1000’s of happy customers and long-term relationships.
From our depth of experience, best install practices and commitment to excellence, G-Store has achieved the highest levels of accreditation amongst leading manufacturers of solar components.
These include:
- LG Authorised Solar Platinum Partner
- SunPower Elite Partner
- Enphase Platinum Installer
- Tesla Premium Certified Installer
- Tesla Powerwall: Q1 2022 Installation Excellence Award Winner (Australia-Wide)
For additional peace of mind, only CEC Accredited Designers and Installers will work on your project.
Expect quality advice across solar and consultative energy management- focused solutions, including Off Grid expertise.
And as we continually keep abreast of energy storage developments, you will always get up-to-date Total Energy Management advice for your home or business.
G-Store currently has showrooms in two locations: 1095 Dandenong Road, Malvern East 3145 and 33 Princes Way, Warragul 3820.
Unlike many others, there will never be any hard sell but a personal, consultative approach aimed at educating and empowering you to make the best decision for your situation.
Visit our Learning Centre, book a showroom visit with one of our expert team members, or simply get in touch to arrange a free measure, quote and solar mapping services.
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
G-Store Pty Ltd Reviews (520)
Show Most Recent reviews from All time
Average Scores
4.4/5
Value for money
4.8/5
Quality of System
4.8/5
Installation
4.8/5
Customer Service
- 5 star 240
- 4 star 264
- 3 star 14
- 2 star 2
- 1 star 0
View Timeline
14 November 2023
07 September 2023
Above and beyond for a quality result.
The team from G-Store were super helpful in helping me with my requirements. I had just upgraded to 3 phase power and needed my existing Tesla Powerwall (installed by them) upgraded. I also wanted some more solar. The guys were able to help spec out an extension to my existing Enphase install and reuse my existing Enphase Envoy.They faced some issues with my roof though! 100 year old concrete tiles which would break as soon as you'd look at them. We ended up having to replace just over 100 tiles, but they guys were cheerful and matter of fact about the issues. Huge respect for their professionalism.
Job was done in one day, 18 new panels installed, Powerwall wired and configure for 3 phase.
Inspector showed up the very next day. Said because it was a G-Store install, he knew he wasn't going to have any issues so he.was happy to swing by and do the inspection on the way from another job. There's value in choosing G-Store right there!
Inverter rating: 5/5
Battery rating: 5/5
22 July 2023
Great installation, thorough, knowledgable, efficient
G-store were super helpful along every step of the way. Once i had signed on the dotted line and paid the deposit, they were great. Every step carefully and thoroughly explained, and the installers were efficient, thorough, neat, punctual, everything i could have asked.29 June 2023
Professional Installer, Great Service and Advice
The process from beginning to end has been smooth and clear, with good turnaround time for quoting various configurations as we adjusted what system we wanted. Euan was clear and concise with answering all our detailed questions. The site visit was very helpful.The installation team was great and worked efficiently. Explained what they were doing and took only two days to complete the install. Electrician was on site for whole installation. Cleaned up very well.
From signing the quote to the system being inspected and turned on took just over two weeks.
Very happy customers so far.
01 June 2023
Solar upgrade made easy.
When adding more panels to our roof we had no qualms about contacting G-Store who did our original install. As before they quoted promptly and the installation followed soon there after. Their installation team always communicate well and turn up at the agreed times with excellent quality job.Inverter rating: 5/5
31 May 2023
Exemplary Green Energy Solutions
G-Store delivered a flawless installation of our 33kW SunPower Enphase Solar System and three Teslas. The team, led by Matt, was professional, informative, and alway24 May 2023
A Happy Customer
Used G-Store after a favourable mention from a friend. We settled on the best configuration after two designs to maximise the number of panels. The quoting process lead by Ray Bout was constructive and polite and we were assured that the design we accepted was the best possible for our roof. The CEC Installer, Leigh Spackman was excellent. He worked closely with us to ensure the positioning of the panels, cabling and electrical box were as unobtrusive as possible. The team did a thorough clean up and coordinated the subsequent inspection and commissioning.Panel rating: 5/5
Inverter rating: 5/5
16 May 2023
Smooth hassle-free installation by a reliable and competent provider.
Very happy with the hassle-free installation of the system, from quote to go.G-Store was one of two providers that actually had someone come to review the site before quoting (the rest only quoted from Google Map views, with one placing panels on my neighbour's roof, not realizing that it's a duplex property). Ray, the sales person, was very helpful in explaining the many options available, as well as how to apply for the government rebates.
Installation was very smooth. The team was on time and professional, and completed the installation in one day. They also cleaned up the site nicely. Luke, the installer, was especially helpful with the setting up of the Fronius app to monitor the system.
I was most impressed that two days after installation, G-Store had the auditing inspector come out to certify the system, and it became fully operational.
With so many solar providers out there, G-Store comes across as professional, reliable and competent.
07 May 2023
An exceptional investment with G-Store Pty Ltd!
I recently purchased solar panels from G-Store Pty Ltd and I am extremely satisfied with my experience. From start to finish, the team at the company was professional, knowledgeable, and helpful.Steve was patient and took the time to answer all of my questions about the solar panels, their installation process, and the potential savings I could expect. They were transparent about pricing and made sure that I understood the full scope of the project before making any commitments.
The installation team arrived promptly and were incredibly efficient. They worked diligently to install the panels on my roof while minimizing any disruption to my daily routine. They even took the time to clean up after themselves which was nice of them.
Since the installation, I have seen a significant reduction in my energy bills and I feel good knowing that I am doing my part to reduce my carbon footprint. The solar panels are also sleek and unobtrusive, seamlessly blending in with my roof.
Overall, I would highly recommend G-Store Pty Ltd to anyone considering making the switch to solar. They truly exceeded my expectations and I am grateful for the opportunity to work with such a knowledgeable and professional team.
07 May 2023
Excellent Solar Panel Installation Experience with G-Store
The sales/quoting process with G-Store was exceptional. Their representatives were knowledgeable, friendly, and took the time to understand my specific needs. They provided a detailed and transparent quote which ultimately allowed me to make an informed decision.The installation conducted by G-Store was outstanding. The team was not only punctual but also displayed a high level of professionalism throughout the process. They were polite, tidy, and ensured minimal disruption to my daily activities.
I was highly impressed with G-Store's customer service. They went above and beyond to assist me in organizing the grid connection after the installation. Their team was responsive, proactive, and provided clear guidance, making the entire process seamless and stress-free.
Panel rating: 5/5
Inverter rating: 5/5
06 April 2023
A highly professional approach to providing solar solutions.
Right from the first contact the team at G-Store provided excellent service, and although others quoted, only G-Store came out on site to determine the most suitable solar options. Installation was professionally carried out and practical solutions found to suit the site requirements. We are very happy all around.13 February 2023
Transparent, reliable and effective. Highly recommend.
I highly recommend Gstore.The sales and quoting process was honest, transparent and patient. Euan and Scott came out to look at the house, and fully understand the situation. This gave us a lot of confidence in the system they were quoting.
Euan worked closely with us for a few weeks to make sure all of our questions were answered and we had the right system designed. A lot of kudos to Euan.
The install went smoothly, as well as all of the related works (e.g., scaffolding). And the after-sales process was great, with Rob setting up the app for us, monitoring the output, and keeping in touch.
Highly recommend. A great experience.
Supplier Reply:
Thank you Justin for your kind feedback. We are happy to know that you are pleased with the result and we are glad that we were able to provide a solution for you.G-Store Team
10 February 2023
Professional service from beginning to end
Ray and the team at G store were not the first people I approached about getting solar, but I'm glad they were the last.The provided a quality product, employed an excellent group of contractors who handled the process with little fuss even when things needed to be adjusted in the fly.
Their after sales support has also been excellent. I'd happily recommend them to anyone.
Panel rating: 5/5
Inverter rating: 5/5
22 December 2022
Excellent sales process, amazingly quick and clean installation
Ray at G-Store was excellent in answering all my questions and in giving me choices for systems. I had a few changes along the way but he was happy to re-quote each time. It was not a simple roof structure so we went through all of the options and the pro's and con's for each. This is for a long time so I went with the premium product with the most flexibility for the future. Ray was also the only one that quoted that was happy to come straight out to do a site inspection. When I mentioned a site visit with the other companies, they said it wasn't necessary! Well I thought it was necessary and Ray happily travelled across town to see the site and make some adjustments. The location of the battery would have been completely different, and made life more difficult, if we had gone with the original location. A site visit really cleared up other potential issues.We were told by the other quoting companies that these panels and battery would be months away if we went ahead. Ray said they would have stock within weeks. Three weeks after we signed on, they called to say the stock had arrived and to set an installation date. Five weeks after sign on, it was all done!
The team arrived on the morning of the installation and got straight to it, even though the skies looked like rain was coming. And come it did! They busines themselves doing other work with the wiring and the switchboard work between rain showers. They came back the second day - it was always scheduled to take 2 days due to being 30 panels and a battery - and had it al done by about 4pm that day. Extremely neat, with no external conduits or wiring, all under roof and neat as button. The electrical inspector came the very next day and it was all signed off by midday of the third day.
We've had the system for 2 weeks now and it is just amazing how much we now generate and how much we use and export. We generate more than the enphase inverters specify as their maximum output! The Tesla App is amazing and quite addictive!
Ray from G-Store and Leigh who installed the system were excellent to work with and I can't recommend them more highly. Thanks for your work gentlemen, we really appreciate the absolutely fuss free process.
Steve K.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
21 December 2022
Original Review on 05-12-2021:
Pleasure to deal with
The sales team listened to my requirements and came up with a high quality, long warranty product. The installation process was quick and efficient despite bad weather on the day that the panels were installed. The installers arrived on time and were very clean, tidy and polite. Customer service has been excellent. GStore organised the grid connection which was also a very smooth process. The inspector commented that GStore's installations were always of a high standard.13 months later we asked Greg: "Are you happy with the performance of your system so far?"
Yes, it has performed well. We are in a very wet part of Gippsland with many cloudy days but the performance of the panels has been very good.24 August 2022
Great service
Very happy with these guys.Great service throughout the process and happy to answer questions and give advice.
21 August 2022
Excellent design and execution
We’re 1x year in with our solar system from G-Store. Even though it was a ‘COVID system’, the consultation process was easy to deal with. After sending a few site photos and our metre reading data, we had a detailed quote within few days. I’d received several other quotes while we were looking for a supplier, but none as comprehensive as from G-Store. After a few calls with the sales rep, we decided to go with G-Store.Within a couple of weeks we received our installation appointment. The installation team who attended site showed up right on time. Once they started working, we barely even knew that were there! After a day and a half of work the finished product looked amazing! They’d done an excellent job of levelling the panels on our wavy roof, and left no traces of rubbish or damage anywhere.
A few days later the system was commissioned by Energy Safe.
From that day on our system has outperformed our expectations. During summer our bills have reduced quite substantially, and even in winter the savings have been noticeable.
I highly recommend G-Store if you're looking for a quality system - Everything from the design and components used, to the sales and installation team, the whole process was hassle free and please to deal with!
Inverter rating: 5/5
15 July 2022
Hassle free installation and great customer service
Sales, quoting process was fantastic and very informative.Installation was hasssle free and tidy
Coustomer service and grid connection was fantastic
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
09 July 2022
Quality products and service
Initial visit and quote was done within a few days. Installation was arranged to enable several trades to work together to install HW Heat pump, additional solar PV and a Tesla Powerwall. Completed in 1.5 days, on time and neat work. Second installation with G-store & team and went as smoothly as the first. Whole system is working exactly as it should ie Solar power goes first to house requirements, then to battery, and then to the grid.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
04 July 2022
Second time...even better.
We had a solar array installed by G-Store a couple of years ago, so naturally we went to Adam when considering a battery. The process couldn't have been simpler, the cost was reasonable, and the installation and follow up was exceptional. We couldn't be happier.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
03 July 2022
Absolutely terrific company
All aspects of our dealings with this company were terrific, The sales/quoting process was efficient, friendly & highly informative, making a very important decision much easier for us. The installation went like clockwork, with every detail looked after by a friendly, fast & highly professional team. All connections were taken care of really easily & quickly & the after sales/installation service is brilliant! Highly recommended company!Panel rating: 5/5
Inverter rating: 5/5
25 April 2022
Great advice and service
All options were fully explained. Quote was prompt and very informative. Installation date was organised and installers were on time and completed the installation efficientlyPanel rating: 5/5
Inverter rating: 5/5
11 April 2022
Original Review on 10-08-2021:
Solar Installation Addon
I requested two quotes from Solar Quotes who suggested ERG Energy and Specialized solar who are local to me in Baxter Victoria and I also requested a quote from G-Store based on their excellent reviews. Our existing system is a 5KW system consisting of LG Panels and Enphase inverters and a Tesla 2 battery and I requested that the additional panels must be compatible with the Enphase system.ERG energy arranged an appointment but failed to turn up and then after being contacted sent a quote for an incompatible stand alone system. I appreciate that installers are busy at the moment but a little courtesy would be nice.
Max Walker from Specialized solar visited the property and was very helpful and made a number of suggestions he proposed Sunpower Maxeon Panelswith enphase inverters
G-Store were also extremely helpful and they proposed LG panels with enphase inverters.
It was difficult to choose as both were excellent systems in the end we picked the G-Store system as it was slightly cheaper. The installation was extremely professional and final inspection completed and the system turned on within two weeks of signing the contract. It has only been one month since the install but so far performance has exceeded expectations.
8 months later we asked ADRIAN: "Are you happy with the performance of your system so far?"
The performance of the system has been better than expected07 March 2022
Very professional and knowledgeable.
G-Store was far more knowledgeable and experienced with solar systems and the products available. They understand the industry and the importance of good quality products and installers.I would not hesitate in recommending G-Store to others. We are extremely satisfied with the outcome.
Panel rating: 5/5
Inverter rating: 5/5
02 December 2021
Excellent installation, highly recommended
After many months of research on Solarquotes and other places, I was finally ready to choose. I had 4 quotes in all - they were in the same kind of cost and timeframe parameters, and instinctively I think they all would have been fine. I was looking for:- high-quality, long-lasting panels
- enphase microinverters (to extract maximum energy, due to some partial shading, though these are more expensive than one wall inverter)
- a large system (around 10kW), to allow for future electric car(s) and perhaps a battery down the track
- good no-nonsense installers, who would talk you through it, give all the details you needed
- a reasonable price for the products and installation, definitely not necessarily the cheapest.
In the end, I chose G-Store, and 7 weeks on we're very happy that we did. All our quotes fulfilled the basic criteria above, but G-Store also asked for the usage spreadsheet file which any person can get from their energy wholesaler (in my case, United Energy). This gives figures for your actual electricity usage for the past 2 years, so G-Store can better calculate the energy usage costs etc that you will save when presenting you with estimated costs and savings (especially system amortisation calcs). None of the others asked for this, which means their calcs are probably a bit more in the nature of educated guesswork.
The installation process was hassle-free, proceeding over a day and a half by Ged and the guys. We had a large system, 10.78 kW with microinverters (for 28 panels), all on the long north-facing roof we are lucky to have on our house. The installers were very friendly and efficient, and did an excellent job overall, and did a thorough clean-up at the end. They even replaced 4 tiles (only one of which they broke themselves), and not only pointed out some cracking in part of the roof capping near the install at one of the high points, but put a temporary seal of silicon over the cracks to prevent rain getting inside the roof until I could get a roofer to seal it properly.
They also arranged for the inspector to come along, which happened about a week after the installation.
I can't really think of anything negative to report - as my wife has said many times since, it wasn't cheap overall but we got really good quality from both products and installation. I spoke with or had email exchanges with several G-Store staff, from design to admin, over the process, and all were unfailingly polite, responsive, friendly and informative. If your budget stretches to the high-quality panels and microinverters we got, and you're looking at a larger-size system than average, I would recommend G-Store highly, a seamless and professional operation.
Just loving those rays hitting the panels, and the easy-to-use Enphase 'Enlighten' app (set up as part of the install) showing us how much power we're getting from the panels, and how little we're having to use the grid (so far, a half to one-third the daily cost compared to formerly). Finally living the solar life!
Panel rating: 5/5
Inverter rating: 5/5
11 November 2021
Quality products, Excellent service
We approached G-STORE and one other solar provider with a documented set of requirements looking for quality panels, micro-inverters, a battery and a hot water heat pump to replace a gas HWS at a competitive price.The G-STORE sales person was very responsive with an initial design within 2 days, which we iterated upon, to arrive at a solution that met our requirements at a price point within our expected range. The other provider was a bit slower and not as innovative in their more expensive solution.
Final configuration was 24 LG NeON H 385 panels, 24 Enphase IQ 7A microinverters, a Tesla Powerwall 2 battery and gateway, and a Reclaim 315 l stainless steel HWS heat pump.
The G-STORE team planned an installation date, and lived up to that schedule. The installation team was great - they discussed a couple of implementation issues with me that led to some minor changes to the design on the day. The quality of the installation was excellent, the system worked well overnight for testing and I was disappointed when the solar system had to be turned off the next day until the final inspection!
The hot water heat pump is also working well - I was a bit nervous about the shower temperature, but it is as good as our gas system was!
G-STORE has provided lots of supporting documentation and was regularly in touch with me throughout the installation journey and have offered continued support once the solar grid connection is complete.
23 October 2021
A High Quality System, a High Quality Team: My Best Purchasing Decision of 2021
I obtained three quotes in 2019 as part of our home building works. The other two companies were very good. Yet what really stood out for us was the high level of interest and care taken by Adam Renmigo of G-Store Solar to find out about our requirements and offer us options that would work well for us: There was a strong sense of professionalism: an expert in this field, a great communicator and someone who takes pride in his work. After our initial quote in 2019 we were unable to proceed due to other commitments coming to the fore. There was never any 'hard-sell' from G-Store: Just a strong sense of wanting us to be happy with our decision, when the time was right.This year, were were able to proceed and given our highly positive experience with Adam and the G-Store team, asked them to proceed.
A very good move. G-store provide a complete installation to connection service. The system was installed on time, by a punctual and friendly team who were keen to do a good job. The customer service was terrific. G-Store were always on hand to answer our questions.
The service extended to after the installation with the team checking in with us and also signposting to better power supply options that have helped us to maximise our investment in solar.
The net impact? A smooth running solar system and electricity bills that tracking at 50% of our previous expenditure.
We are very happy and can't recommend G-Store solar highly enough.
Panel rating: 5/5
Inverter rating: 5/5
15 October 2021
Original Review on 12-02-2021:
Quality with professional service, really understood our needs with the ability to expand our system
Very thorough and professional service , totally understanding of our needs8 months later we asked Ray: "Are you happy with the performance of your system so far?"
Definitely performed to my expectations but unfortunately the buyback rate has now reduced.30 July 2021
Solar
Excellent in everything that you did from start to finish no crap talk everything made common sense and new there job. costs nothing to give them a call and find out 4 yourself the difference don't expect cheap systems only quality is what you deserve long warranties is the key and someone that is going to be around if and I mean if something goes wrong. So when your have had enough of idiots call them or call them first saves the stress.
30 July 2021
Friendly help and advice continues
After nearly 2 years trouble free, the communications between Envoy and modem stopped. Rob at Warragul store was very helpful and patient in resolving the problem. It is comforting to know we were not left to fend for ourselves once the system was installed.28 June 2021
Original Review on 26-10-2020:
Local provider
Got three quotes specifying LG panels and a quality Inverter that can work with batteries down the track.Ended up using a local provider who offered Enphase micro inverters and simple tracking system as I had shading issues with previous single string system.
Very happy to date and system easily covers consumption. Whole process was prompt and communication straight forward. Installers were skilled and tidy
Supplier Reply:
Thanks Terry, we appreciate your review.8 months later we asked Terry: "Are you happy with the performance of your system so far?"
Definitely and with the battery addition can only be better17 April 2021
Installers were great. I am a sparky, but do not work on or with Solar. They answered all my questions on the installation with patience and detail. I learnt heaps from them and I am far better armed about the whole system now.
Inverter rating: 4/5
Show Details
Inverter rating: 4/5
13 April 2021
Original Review on 04-08-2020:
Supply and Install a quality solar package with Industry Leading Panels and Microinverters - I was prepared to pay a premium for the best
For my small town in West Gippsland, Finn was only able to refer me to two installers to quote.Started asking questions about using Micro Inverters and high end panels and the second of Finn's installers was no longer interested. So proceeded with Gstore - not the cheapest, but strong local presence and industry leading product offerings. No hard sell just quality product.
Settled on a 5KW system with LG Neon 2 Panels and Enphase micro inverters to provide best performance on a smaller roof.
Installed within two weeks of accepting their quotation. Once I had secured my Vic rebate they handled all the paperwork.
The system was installed within one day with a professional team of installers handling all aspects.
System operates well even on a Melbourne Winter's day.
Only time will tell if the payback is within five years or maybe a bit longer.
Three Weeks later the Install is now complete with Feed In Tariff approved..
Big Tick for G-Store who also submitted my FIT application, and tick to,Tango Energy and Ausnet.for a trouble free approval.
Very Happy so far
8 months later we asked Les: "Are you happy with the performance of your system so far?"
The LG Panels coupled to the Enphase Micro Inverters are a delight to own.The system has a device called a Q relay which disconnects the solar system when power is down or brown out - protecting the System. This is quite common where I live.
The Envoy- that manages the micro Inverters and power as well as communicating with the remote Enphase Enlighten monitoring via web services requires some comment:
Pro's -
A great monitoring Tool - I can tell the instantaneous power production from the Envoy Web Server, with for most part Accurate (within 10% of the meter reading, but accuracy varies from Day to Day) measurement of power produced and power imported. I know exactly what is going on with my system in any 15 minute period using the Enlighten software and monitoring from the Envoy web software with present and past data.
Con's -
Wireless connection from my home network to my Envoy was flakey for me. Had to reconnect the envoy manually several times especially after power outages. Tried a new internet router which helped, but in the end I had a network cable installed from my router to the Envoy which resolved the connectivity issues.
Overall is it set and forget? - Should be, but from experience I find that you have to keep an eye on it. To me the Envoy is the weak link, but this is the price you pay for knowing exactly what is going on on your roof.
It is my first system so I am carefully tracking its progress - So far in 9 Months it has payed me back around $1500, so it is on target to meet the payback timeframe that G store quoted.
Since I installed my 5KW system I have had the configuration tweaked with a Green Catch Power to boost my Electric Storage HWS (Brilliant) and added three more panels (Easy with Micro Inverters though a tad expensive - Now 6KW system) to provide a another potential few KW's per day.
My recommendations stand, but go big as you can afford and as your power provider will allow, and use as much of what you make in the home. With a 6:00 KW system don't expect to get 30KW/H plus on every day of the year. On many days you be lucky to get two thirds of this and on a really bad day you will go as low as a third - Good Luck :-)
26 March 2021
Staying local to support locals during COVID
Our system was installed post the lockdown, however, a major factor in choosing G-Store Solar was that they were the only company that we got quotes from that wanted to listen to us and work to install a system that would meet our needs and budget. Additionally, the company is local to us and they employed local admin and installers.G-Store kept us up to date throughout the whole process and the installation was faultless.
Panel rating: 5/5
Inverter rating: 5/5
17 March 2021
Fantastic service and follow up
I had lg neon 2 panels installed with a 6.57kw system. They are not the cheapest panels around by any means but do the research and you can tell they are one of the highest quality going around. That backed by the fact it has a 25 year warranty and 20 years on the enphase inverters makes it quite decent value.Cannot recommend the service from G-Store any more. They answer any questions you have and the after sales service has been very efficient which often lacks with companies. Wouldn't hesitate to use again
10 March 2021
Support provided at each stage of the project
Gstore provided me with great information about the products and were able to work with me to achieve my aesthetic requirements on the roof.It is expensive - but I wanted to make the investment in a quality system.
Gstore organised all steps and kept me informed along the way with minimal requirements from me aside from allowing access to the hose for installation activities.
Installation was easy, the installers were knowledgeable and friendly and did a neat and clean job.
I would recommend an installation through Gstore.
Panel rating: 5/5
Inverter rating: 5/5
09 March 2021
Original Review on 25-06-2020:
Helpful, knowledgeable, no fuss.
I had heard from an acquaintance that G-store were very good, and I was not disappointed. Adam was very helpful and knowledgeable. He gave me the information relevant to me. When I put to him the benefits of another company's products, he gave me some good and bad features, offered to prepare another quote using those products and told me why he thought his original recommendation was better, but leaving the ball in my court.All the steps in the process went as planned, with no surprises. Installers came as expected, were polite and efficient. No mess to clean up.
The follow-up steps of getting approval from my energy company and from the regulator were made easy. Monitoring software connection was simple. (One of the other companies didn't mention monitoring software, so I assumed it would just happen. I asked, just to be sure, and was told it was an extra, not included in their quote.)
Supplier Reply:
Thanks for your feedback John, we greatly appreciate it.9 months later we asked John: "Are you happy with the performance of your system so far?"
Yes, the energy produced has increased a lot from when we had them installed (winter), so are continuing to work on using our free power during daylight hours and using less of the electricity we have to pay for. We are very pleased with our decision to install solar and very pleased with our system and remain very happy with our installers.04 March 2021
Fantastic company for solar panels.
Fantastic knowledge of equipment being quoted to be installed on initial contact. Installers were very professional in there job, being very punctual, tidy and understanding of completing the job on time. The customer service has been fantastic, any questions we have had with the whole process has been answer very promptly and with great satisfaction. Would definitely recommend the company to family and friends.01 March 2021
Great customer service
We have just had 17 LG solar panels installed by G-Store and I have been very happy with overall experience and the outcome. It was a quick process from quotation to installation. The installers were very polite, tidy and punctual. Adam Remigio from G-Store oversaw the process from quote to installation to connection to the grid and he has been highly responsive and informative the whole way through. There were a couple of issues to sort out post installation, but he ensured that they were dealt with quickly. He has also given good advice on seeking the best rates from out electricty retailer now that we are net exporters to the grid. Our system has now been running for a week, and it is running very well and we are delighted.Panel rating: 5/5
Inverter rating: 5/5
28 February 2021
Trustworthy installer
I've got several quotes and advice from other installers, but Gstore gave me a much better explanation, competitive price and superb customer service. The price is higher than the cheaper panels from other installers, but we are delighted with what we got from them.Special thanks to Adam and his team. Highly recommended.
Panel rating: 5/5
10 February 2021
Solar power finally!
We live in a townhouse with very limited roof space. Have tried calling different installers the last 3 years and each one would take a look on Google maps and politely declined our business. G-Store was the first store that actually took up the challenge and Adam had been superb to deal with. He proposed an 5.5kW LG+Enphase microinverter system and it was installed and commissioned in record time (installation + commissioned after safety check = 3 DAYS!).The sales and quoting process was very transparent and Adam was very informative to point out what are the benefits of the different systems and their disadvantages. We ended up going with the LG Neon 2 panels and Enphase IQ7+ inverters as they came highly recommended with 25/20 years warranty respectively. Adam was honest and I am happy to pay slightly more to get a top quality solar system.
Installation went without a hitch and the installers were professional, clean and neat. Worksafe dropped in on them for a spot check and they must have passed as the work was completed on the day.
We also love the Enphase Enlighten monitoring app, watching the performance of each solar panel every 5 minutes. We are now enjoying the savings running our appliances off the solar during the day. G-Store is also arranging for the grid connection and will notify Origin Energy for us. Complete end to end service!
Overall we are extremely pleased with the service we received from Adam, the installers and Helen at the back office of G-Store. 5 Stars!
Panel rating: 5/5
Inverter rating: 5/5
03 February 2021
Great service.
Compared to my last experience with Solar at my old property the service from G-Store has been great. The sale staff (Greg) helped me to fully understand my options and assisted with the Government rebates etc, further more the professional attitude of the installation team was great unlike the door to door mob from my last property. Lesson learnt to stay local.27 January 2021
Great install
Punctual, neat and tidy quality installation. Quoting started under CV19 lockdown - excellent customer service providing install time estimates and updates because of lockdown rules through to arranging grid connections. Vey happy, I will use them again.26 January 2021
Efficient & Great Customer Service
GStore worked with me during design to optimize my system design over multiple roof areas and battery choices. The install team was in and out in a day including 31 LG panels, enphase microinverters and Tesla power wall 2. System can produce almost 75 kWh on a sunny summer day.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
24 January 2021
Seamless experience from quote to installation
For a first time solar installer, this was a great experience. From the moment G-Store made contact after being introduced by SolarQuotes via Choice, everything from quote to installation was easy. Every member of the team I've interacted with have been knowledgeable, polite and responsive. They're obviously proud of what they do and rightly so.14 January 2021
Awesome Installer for those who cares about finishes
Adam is very patient and detailed driven. He spend the time analysing our usage vs cost benefit before recommending systems and optimal configuration.The final install is a work of art by his crew - spend their time lining the panel's and cutting excess rail to perfect length. Oh.. that black rail is so beautiful.
Installers are very polite, prompt and efficient. I only wish all trades are like them. Workingbkike a well oiled machine.
15 December 2020
Fantastic service and installation.
From the outset the service and advice provided by Adam Remigio has been outstanding. Adam spent a lot of time discussing the pros and cons of our various system options and possible add ons. The installation was prompt and very professional. I couldn't recommend this company and Adam more highly.02 December 2020
Fantastic installer
Thank you so much Adam & team for a seamless installation from the original quote to the actual installation. The installers were punctual, efficient & polite. Everything was explained clearly and any questions answered. Fantastic job!Supplier Reply:
Thank you Margaret for you lovely feedback, much appreciated!24 November 2020
Passionate and proactive
Adam is a passionate advocate for solar and provided great advice on setup including best energy provider.Quoting and installation was seamless and installation was completed quickly.
Post installation they continued to follow up to ensure the system was certified and connected to the energy provider as quickly as possible
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Paul, we are indeed passionate about providing our customers with the very best quality product and high level service. Thank you for recognising this and providing wonderful feedback.13 November 2020
Fabulous support and service
Adam and his team made the whole process easy and kept us up to date with when installation would happen as Melbourne opened up. Instalation was then swift and clean with a friendly team.
Seamless Powerwall Installation
My recent experience with G-Store Malvern East, specifically with Matt, was exceptional. Right from the start, they provided a fantastic price for the Powerwall installation. Matt's communication was not only quick but also thorough, ensuring a smooth process from beginning to end.The installation itself was effortless, and the team left the area tidy and secure, even taking the extra step to lock the garage door after completing the job. G-Store Malvern East's commitment to great service, competitive pricing, and attention to detail makes them my top recommendation for anyone considering a Powerwall installation. Kudos to Matt and the entire team for their outstanding work!
Battery rating: 5/5
Supplier Reply:
Thank you so much for taking the time to share your positive experience Nick, especially highlighting Matt's exceptional service. We are thrilled to hear that your Powerwall installation went smoothly and that our team's commitment to great service, competitive pricing, and attention to detail stood out to you. Your recommendation means a lot to us. We appreciate your trust in out Services. The G Store Team.