Formosa Electrics Pty Ltd Reviews
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Formosa Electrics Pty Ltd is a Solar Power Installation company based in Heathmont and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes
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Formosa Electrics Pty Ltd Reviews (95)
Show Most Recent reviews from All time
Average Scores
5.0/5
Value for money
5.0/5
Quality of System
5.0/5
Installation
5.0/5
Customer Service
- 5 star 89
- 4 star 6
- 3 star 0
- 2 star 0
- 1 star 0
19 January 2024
06 December 2023
Great solar company
I chose Formosa Electrics over the other companies because Joseph was the only person who acknowledged my concerns about nearby trees and got onto my roof with a shade meter (He even fixed a broken tile while he was up there).He explained the readings and reassured me that his positioning of solar panels would get me the best solar production (panel position was different to other quotes).
He was alway accessible on the phone to answer questions before accepting the quote and made sure I understood all parts of the quote before signing.
Joseph does the work himself installing the panels and inverter, not a subcontractor and was always on time, very professional and left everything clean and tidy.
I’m glad I chose Joseph at Formosa Electrics.
Panel rating: 4/5
Inverter rating: 4/5
06 November 2023
Good job done
While not the cheapest I have found Formosa to be excellent in quality and back up if needed. They were on time and efficient and could not be faulted for customer service.01 November 2023
Execellent service.
The whole precess was smooth. The team was polite, professional and punctual. They did all the paperworks and saw it through. Customer service was excellent.Inverter rating: 5/5
24 October 2023
Brilliant!
Brilliant. Every step of the process was excellent.Joseph provided multiple quotes until we settled on a 7.92kW system. He also suggested a last minute change to the inverter to minimise crowding in the meter box. He was genuinely interested in the job and not just selling a solar system.
During the install Formosa found problems with our new roof tiles. They then delayed the panel installation a week and half until the roof tilers had fixed these issues.
Work was neat, arrived at appointed times. Feed in tariff paper work was submitted promptly. Quick response to emails and phone calls. Competitive price too!
03 October 2023
Informative and punctual.
Joseph was great at answering all of the questions we had before the installation. Great installation process by the team also!
11 September 2023
High touch, personalised service and installation
Cannot recommend Formosa Electrics and Joseph enough. Owner operator business where you receive the full attention of Joseph through the design, feasibility and sales process; and then through installation and after-sales service with Joseph onsite and on the tools the entire time. Very easy and pleasant to deal with, and highly respectful of the house and finding the best way to solve any problems that arise. Would not hesitate to both recommend and/or have Formosa/Joseph back on site any time in the future.Panel rating: 5/5
Inverter rating: 5/5
06 August 2023
Quick easy and professional
Whole process was easy and Formosa Eletrics really tailor the quote to what you are after.Installation on time and everything post install was organised and walked through. Would gladly recommend.
22 July 2023
Original Review on 03-09-2022:
Professional, Quality and Reliable Installer
The sales/quoting process was easy and professional. All questions were answered patiently, polite and informative. Joseph and his team were on time for the installation which went smoothly in the morning. They were the only one to come onsite to inspect roof, conduct shade survey, re-design panels placement due to roof space and confirm inverter positioning.The installation was completed in the morning with the inspector coming on-site towards the end of the installation. Features of the Fronius inverter and Solar Analytics was explained. Tidied up before leaving. All paperwork was submitted to Solar Vic and Energy supplier/retailer within a few days. They provided timely paperwork for the grid connection also.
Would happily recommend Formosa Electrics as the Solar Installer.
11 months later we asked Michael: "Are you happy with the performance of your system so far?"
Solar panels and Inverter performing as expected. Have had no issues after1 year in operation.14 July 2023
Courteous and professional installer.
The end to end process from quoting, sales through to final installation was a professional, engaging experience. There was emphasis placed at all stages to ensure my questions and/or concerns were addressed and understood. The install team were punctual and courteous on the day and worked hard to minimise disruption. Post install service included arrangements to ensure grid connection. It was a pleasure to deal with Formosa Electrics.08 May 2023
Excellent Installer
Joseph from Formosa was excellent to deal with. He contacted me promptly and provided numerous quotes using different panel/inverter combinations. He was happy to discuss various options and guide me through the solar installation process.The team arrived on time, completed the installation and cleaned up well. Joseph got me connected to the Solar Web app before he left so that I can monitor usage/production. Any additional paperwork needed was completed by Formosa.
I would highly recommend Formosa Electrics.
Panel rating: 5/5
Inverter rating: 5/5
23 April 2023
Tailored service.
Very happy customers. We have a very shady property but were keen to connect to solar. Joseph, from Formosa Electrics, came on site to complete a shade survey with the SunEye device. This was a worthwhile process for us to fully understand the best placement of panels and to get a realistic understanding of what solar production we could expect from our roof over a year. Joseph answered all our questions promptly on the email.Installation was completed over 2 days because of the weather. Joseph and his two apprentices worked very hard and were quiet, polite and respectful in our home. Joseph took time to explain the system and show us how to understand the Enphase app. All the rebate instructions, grid connection and inspection organisation was managed by Formosa Electrics and went smoothly. We are enjoying watching what our system can do and are hoping for a sunny Winter!
12 March 2023
Five Stars in Every Category
The sales and quoting process was very efficient as the quote was identical to another quote I had received. I think that the proposal from Formosa was easily the clearest, detailed quote of any of the five I received. There was considerable explanation of how the system worked, where the panels were to be placed, projections for output and potential savings. Others do this but not as clearly.The installation was punctual, tidy and caring despite some extra demands on the installer from the management of this retirement facility. Questions were asked and answered with care and matters such as the location of the inverter decided through consultation. Nothing seemed to be any trouble.
I must add that it is re-assuring for the us to have the owner of the business on the job, doing the installation and explaining what was about to happen. This makes customers service work at its best and there is nobody else to blame if things do go wrong, which they certainly did not. We downloaded the software to our devices and connected to the systems under the advice of Joseph. A truly satisfying experience with Formosa Electrics in so many ways.
12 March 2023
My whole experience with Formosa
My whole experience with Formosa Electrics was very positive, from the quote to installation.They were punctual for every appointment and cleaned away all their rubbish after installation.
I have no hesitation in recommending this business to anyone intending to install solar panels.
08 March 2023
Excellent Experience
I obtained a number of quotes from solar installers. I only approached companies headed by qualified electricians with good reviews from Solar quotes. I had been previously approached by sales - orientated companies whose knowledge was variable and limited. Joseph was the only one willing to attend the site and and undertake a solar analysis which I considered essential given the shading issues that existed. Joseph’s knowledge and communications is first class. I had definite views on panel and inverter selection after extensive reading and Joseph was supportive of my views. The quotation process was straightforward and the quote competitive. I chose Formosa because Joseph makes the extra effort in understanding the optimum panel layout for the site. The installation was equally uneventful with Joseph’s team completing the task without issues. The panels are professionally installed and the certifier was complementary on Joseph’s work which “is always above standard”. Joseph has continued to maintain contact. I would highly recommend Formosa to anyone who is considering solar installation.Panel rating: 5/5
Inverter rating: 5/5
06 March 2023
Excellent service and cost
If you are looking for an honest installer who won't try to sell you things just to make money and give you a fair price based on your budget then go with Formosa.The system is 7.885kWh (19 panels) with 6kW Inverter
Intially, Jospeh worked with me to work out what system would be suitable for my house, giving different options for inverters, panels etc... until we settled on the system requirements, he came to the house prior to any commitment to confirm that all good to go which I appreciate.
On the installtion day, the team rocked up on time 7:30am on the dot, installtion went quite smooth even I asked a few extra things and the team were happy to accomadate and support it. They cleaned up after the job and left the place tidy.
After installation, Joseph helped to get things moving interms of inspection, meter re-configuration and any technical challenges with the system.
Overall I am quite happy with the cost of the system, the installation quality and the customer serivce. THANKS TEAM!
Panel rating: 5/5
Inverter rating: 5/5
29 January 2023
Solar installation
Very professional from quote to installation and explained the system fully after installation.Joseph and the staff were very diligent and went about their work with the minimum of fuss and disruption.
29 December 2022
Great System and Install
I got quotes from a few installers and Joseph came out and did the most comprehensive review of the site and provided a very detailed report on the potential efficiency and output. He also answered many questions around different brands, models, and setups.Unfortunately I had to put they install on hold for another 2 years but but Joseph didn't bat an eyelid and when I contacted him again he reviewed the site once more and provided me with updated data modelling and another two competitive quotes.
The install went very smoothly and all the panels look neat and secure. The inverter is nicely placed on the wall and the cabling is very tidy. They cleaned up everything and probably left the site tidier than they found it.
It got certified a week later and Joseph even responded to an email enquiry at 7pm with an immediate returned call. All liaison with the network and energy provider was done by Joseph.
The system has been working flawlessly since and I am recommending Joseph to everyone I talk to about my system (so that's everyone I talk to).
21 December 2022
Fantastic Installer
Joseph Koning of Formosa Electrics was excellent. The installation was carried out efficiently and cleanly.Inverter rating: 5/5
05 December 2022
Great Installation Experience
Sales quote process was prompt professional and informativeInstallation was prompt and there were a few little things done that were not expected but certainly welcomed
Custome service was great and seamless.
Inverter rating: 4/5
13 November 2022
Excellent service and quality installation
Joseph and team installed a complete 8.3kW domestic system at an excellent price and quality workmanship. They took on board our ideas and preferences to build a system that suited our needs and roof limitations. Followed up by installing a SolarEdge EV charger. Highly recommended overall.Panel rating: 5/5
Inverter rating: 5/5
01 November 2022
Original Review on 06-03-2022:
Excellent service and execution
Formosa is a profession team with good communication and execution.8 months later we asked Trevor: "Are you happy with the performance of your system so far?"
Yes
22 October 2022
Happy customer
Joseph was quick to respond to the initial inquiry and patient with my questions. Unlike some of my other quotes, I felt like he had time to speak to me and didn't feel like I was dealing with a salesperson who was telling me what they thought I wanted to hear. He also came out to do a proper shading analysis in person which the others didn't do, and I feel they missed vital information because of this. I found him trustworthy and communicated with us the whole way through. The install was quick and went smoothly. We are very happy with the end product and would highly recommend.Panel rating: 5/5
Inverter rating: 5/5
13 October 2022
Highly recommend Formosa!
Prompt, orderly, knew exactly what they are doing and got on with the job. Great communication on how the day would proceed (i.e. power outages) and were happy to work around me for turning off the power. No mess, and cleaned up so there was no sign of the fact they had installed the solar. Once installed, Joseph explained the system in great detail, so I knew what everything was. Formosa also took care of all the post installation paperwork, which made life really easy.Panel rating: 5/5
Inverter rating: 5/5
28 September 2022
Great bloke, Good Price, Great Job
The whole process was fantastic, Joseph came to the house to measure up the job . He was not pushy at all Like some companies can be!. He was really knowledgeable and answered all my questions. He went above and beyond to sort out paperwork and problems i had with the electricity provider, all i had to do was fill in the form with Vic Solar. When on site installing he was with the team and they did a fantastic job!! Panels look lovely ( Black ) and all wiring and inverters are neat and tidy. I really recommend Formosa and will be using them for a battery install later down the track.Panel rating: 5/5
Inverter rating: 5/5
10 September 2022
Excellent, reliable installer!
I went through solar quotes and requested 3 quotes for solar installation. Joseph from Formosa was quick to respond, on time and efficient. He patiently explained the differences between different systems, answered my multitude of questions and provided multiple quotes for various options. Installation was a breeze. Joseph and his team turned up on time and were very fast, tidy and efficient. Once completed, he then sent through all the required paperwork to my electricity supplier to organise grid connection. So far, I’m a very happy customer.
20 August 2022
Smooth solar
Joseph from Formosa took us through the whole process from end to end in a very professional manner with simple explanations about various options and honest recommendations about best value for money systems (not recommending more expensive options).His team was very polite, punctual and worked hard to get the job done and out of our hair as quickly as possible.
Connection to grid was organised by Formosa.
Highly recommended.
14 August 2022
Professional and quality solar installation
Quote was provided in person after an inspection of the roof and house positioning. We were provided with a shading report so were given a good idea of the year round solar gain. Joseph answered all our questions promptly and the install went smoothly. We have had the system for a couple of weeks now and are very happy with it. Would definitely recommend!Inverter rating: 5/5
09 July 2022
Great Installer
Second solar system for me and first installer was great but Joseph and the team were fantastic. Very well organized and professional and system was in and on in just over a day. Would definitely recommend.13 June 2022
Professional installer
The sales and quoting process was handled quite professionally. Any questions I had were responded to in a timely and clear manner. The installation itself was completed on the schedules day. The teams of installers did a very neat job of the install completing the work within the morning of the install. They were very personable and easy to get on with. it is only one business day since the install and I have the notice back from my retail network provider initiating the grid connection process.Panel rating: 5/5
Inverter rating: 5/5
23 May 2022
Great installation
Quoting was informative and straightforwardInstallation went smoothly with installers working with a roof restoration. Installed brackets and wiring before the spraying and finishing the installation after the roof tiles were restored.
Crew were polite, friendly and tidy.
After installation I was provided with information and use of the analytics.
Panel rating: 5/5
Inverter rating: 5/5
16 May 2022
Great installer. Personable, responsive, didn't try to oversell on anything.
Out of the five quotes I requested, Formosa were the only ones who came out to perform an on-site inspection before any quotes were put in. As a result, they were able to pick up on a couple of potential issues with our roof exhaust pipes which required some changes to the initial plan he had.Jospeh was fantastic, didn't try to upsell me on more expensive products, and gave a good explanation of the why he'd chosen the panels he did. He also happy to change the panels based on our feedback and questions we had.
The installation was organised within three weeks of our acceptance, and we were very pleased to see that he used all appropriate safety gear for the installation on our two-storey house. The installation was neat and installed to be as non-visible as possible. The inspector was organised to come on the same day as the install, and all paperwork to our retailer submitted within a few days.
Would happily recommend Formosa as a solar installer.
09 May 2022
Efficient, personable and straightforward
After contacting Joseph about my system, I couldn't have asked for a more straightforward process. He was able to answer all my questions, and didn't mind repeating things or re-explaining things I wasn't sure about. He helped me choose the system that matched my needs and made me feel confident that he knew what he was talking about. Formosa was one of the only quoters that didn't try to dazzle me with all the discounts and rebates, which I appreciated. Joseph was able to install in a timely manner - he showed up when he said and the system was installed and working in one day without a hitch, including him helping trim some overhanging trees, which was appreciated. Very happy to recommend; he made the whole process very easy for me.
12 March 2022
Solar Made Easy
I am very happy with the service I received from Joseph and his team, who were all polite and respectful. He was the only person who came out in person to quote, and answered all my questions promptly. The team arrived on time and did a careful installation and cleanup, and all admin was completed quickly, with the inspection organised for the same day.07 March 2022
Quality Installation - Quality service - happy customer!
The customer contact and quote process with Formosa / Joseph gave me total confidence.The discussions were about systems, components and requirements and how it all worked - not just about a sale.
Joseph answered my questions clearly and willingly gave time to explaining anything I didn't understand.
When we agreed to proceed with quote - Joseph delivered it as promised - fully detailed and with all the supporting doco.
A site visit was promptly arranged and executed, to measure up and finalize the roof panel positioning and to answer all my further questions.
Installation process for me was effortless and stress free - Joseph was able to fit the job in earlier than originally proposed but he still called with plenty of advance warning to agree the "booking" date and time. The crew arrived promptly, they completed the job quietly and efficiently - and it all looks great! All inspected and system commissioned before the crew left site.
Customer service all round from Formosa has been excellent. Joseph arranged the Solar Analytics set up, processed the paperwork for the "meter upgrade booking" to the power coy and cc'ed me on all this. He has also provided follow up monitoring of these communications. I may not yet have the power feeding to the grid - but I do know they (Jemena) have the work in progress.
If I had to do this all again? - Formosa would be top of my list.
Panel rating: 5/5
Inverter rating: 5/5
25 February 2022
Neat and patient, a pleasure to deal with
I hate sales tactics and speak! Joseph didn't do either; he was patient, courteous and went out of his way to ensure I was happy, not just make a sale. He visited me onsite, helped me design the system I wanted and was happy with the back-and-forth. He even suggested working the install into our roof restore (repaint) job we were getting done. Above and beyond... much better than other sales people that just want to quote remotely or don't even return calls.I didn't have to wait long for the installation. The final product is fantastic.
The roof looks schmick. The cabling was done right, which took extra effort. The Inverter install looks very neat and tidy.
The inspection was done on the day the install was finalised, SolarAnalytics setup and my power company contacted to apply solar export.
I highly recommend them!
Panel rating: 5/5
Inverter rating: 5/5
29 January 2022
Original Review on 01-06-2021:
Good experience.
Professional, punctual, efficient. Time will tell if payback estimate was correct.8 months later we asked Peter: "Are you happy with the performance of your system so far?"
System operates as promised however as the placing of the panels is less than optimum due the orientation of the roof. Power is only produced in the AM which apart from really hot days ie.35c plus is when we use the least power.In winter apart from breakfast we use the most power in the afternoon or evenings when the system is not producing so overall our savings are not significant and the payback period may exceed the life of the system.
24 January 2022
I was really happy with Joseph & Formosa. Joseph took the time to discuss the options & compare other products. The whole process was smooth & easy. Nothing was too much trouble. Installation was easy & they cleaned up & the work was neat. It was up & working straight away & the app has been easy & clear to use.
Panel rating: 5/5
Show Details
Panel rating: 5/5
02 December 2021
Excellent project
Formosa completed our installation well and it all works. Joseph and crew left me with no doubt that they would support should things go wrong,Panel rating: 4/5
Inverter rating: 5/5
30 November 2021
Quality installation - solar made easy!
Easy to deal with from beginning to end. Explained various aspects of the process and installation using layman's terms. Joseph, himself came out to take measurements and do an onsite quote specific to our needs. Very neat installation on our new build and organized the inspection on the same day so we were up and running almost immediately. Follow up with SP AUSNET re feed in etc. Very happy with overall process and would highly recommend, especially if you live in the Eastern suburbs of Melbourne.Panel rating: 5/5
Inverter rating: 5/5
15 November 2021
Exceptional quality of work, great pricing, and fantastic communication.
We recently completed an installation of a 7.7kW solar system with Formosa Electrics, and every step of the process was a delight.Joseph and his team were outstanding in service, from their detailed on-site analysis, through to their recommendation of appropriate product, and installation was a breeze with clear communication. We feel we received exceptional service, at a very reasonable price given the quality of work and follow up dedication to ensure all parts of the system were operating at optimum efficiency.
The quoting process was simple, Formosa Electrics arranged a convenient time with us for a site inspection, and from there a detailed site analysis took place - with accurate readouts and calculations of sun patterns, degree angles of the roof were taken, and from there multiple options were given with appropriate product and scale that fit our needs.
Product was ordered in accordingly to our liking, rebates were formally approved, and and installation date was set. Joseph and his team had their work cut out for them, removing a previously existing inverter installation and electrics through double cement brick and was as difficult vertical wiring runs through said brick, but were unwavered by the challenge and were masterful in their work. Their team left the site clean and tidy, the attention to detail was impeccable ensuring cabling was extremely neat and built to last, and were great with communication throughout the entire process with us.
Joseph even arranged for formal system inspection on the same days afternoon, so we were able to power on the new array and inverter safely with signed off approval immediately - and left a great impression overall with their quality of work and scheduling.
From their, Joseph gave us a full hour rundown on the operation of the system, ensuring we fully understood each key component, with a walkthrough of it all including the monitoring applications. We also received complete documentation for the work executed, as well as detailed layouts and documentation of the product, our setups arrangement, warranties and modeling, so that everything is highly organised and accurately detailed for today and well into the future. We also received follow up communication from Formosa Electrics, as they monitored the system alongside us to ensure everything was smooth and operating as it should be.
All in all, it was a wonderful experience from start to finish. We'd be delighted to hire Joseph and his team at Formosa Electrics again for any future solar works.
Panel rating: 5/5
14 October 2021
Professional Installation
I was referred to Joseph because I wanted Solar Analytics monitoring for my string inverter rooftop solar system. Joseph offered a competitive price for the system I wanted but also suggested a DC optimizer system, Although it costs more I went for the DC optimizer. As it turned out there is partial shading on my roof and the string inverter system would not be as efficient.The installation was completed and commissioned on time and Joseph did all the paperwork the following day to finalise the installation. I am happy with the work Joseph and his crew did. The job was professionally done and they tidied up after the job.
I would recommend Joseph and his crew for solar installation.
06 September 2021
Great service from beginning to well after installation!
Joseph provided great service. He was the only one to physically come and inspect the site before quoting. He communicated well with any updates; installed on the date promised; cleaned up the site after installation and then made sure we knew how to run and use the system. Thanks very much.Would highly recommend Formosa and Joseph to anyone thinking about installing a solar system.
Panel rating: 5/5
Inverter rating: 5/5
05 September 2021
Fantastic punctual friendly installer
Quoting process was very professional answered any questions I hadInstallation was on time even with my very high pitched roof
Customer service was excellent very polite workers and covert safe
Help with grid installation was also very helpful
Inverter rating: 5/5
24 July 2021
Hassle free
Recommended by a friend who was told not to get solar by Formosa due to bad shading. Made me think they sound honest.From first phone call to making appointment, explaining system, paperwork and installation, every went smoothly.
I never knew the analytics would be so detailed.
Feel good getting done ie environment and savings.
Panel rating: 5/5
Inverter rating: 5/5
21 July 2021
Just pleasant experience from start to finish!
The experience working with Joseph and his team was just seamless. Good quote, neat install, punctual, complete follow up to ensure everything is working as expected. I'd be recommending this company to any of my friends who would install solar. Keep it up!Below are some detailed observations:
* Started with a phone call to establish what I wanted / expected
* Good follow through communication/correspondence
* Competitive price
* Accommodated customer preferences
* Joseph himself does the install
* Quite knowledgeable about solar power systems and was able to quickly provide a sensible response to each concern I had on their Proposal.
* Quote had all details of what we discussed and more (included the optimisers, even optimiser covers!, rack system, Solar Analytics, etc.)
* 10 years worksmanship warranty
* Helped get setup and understand Solar Analytics and Fronius web account - Joseph is quite tech-savvy!
* Helped follow through with the grid connection
09 July 2021
Original Review on 07-11-2020:
Waiting for a date of installation.
The advice over the phone was helpful and a site visit was also encouraging. The Installer was polite and punctual.8 months later we asked Christopher: "Are you happy with the performance of your system so far?"
Exceptional. 46% Down from the same time last year and that was from Easter.The solar system actually produces more kwh's than I use but not enough to offset the Service Charge the electricity company charges.
23 June 2021
Great team
Very professional team, knowledgeable on all aspects of the solar system. Installation was completed efficiently with care to detail. Very neat and tidy work with all waste taken away for disposal.
18 June 2021
Very Professional in all aspects ,would totally recommend Joseph Koning and his team
All aspects of solar experience from quotation through to installation- hand over could not have gone any better.Formosa Electrics are a very professional company .
I would not hesitate to recommend this company and their team to all concerned.
18 June 2021
Prompt arrive early excelent job
Quote process all good, installed in a very proficient manner and removed all rubbish, connected to grid.Panel rating: 5/5
Inverter rating: 5/5
The inspector said the job was brilliant.
The quote from Formosa was less slick in its presentation than those from the other two companies & it took a little digging to be sure I was comparing the three accurately. I now realise this is because Formosa doesn’t have a dedicated marketing & PR person - unlike the other companies who quoted, the person you speak to with any questions is the person who owns the business & who will be installing your system. Who is therefore often on a roof & always very busy! This is clearly reflected in the lower price of their quote. The folks at Solar Quotes were very helpful to me in understanding the differences between the quotes & helping me to feel confident in going with the lowest of the three.Once we decided to go ahead Joseph called in to work out details, answer all my questions & set dates for the work, which was delayed by the Christmas break. Installation was done by Joseph & his apprentice Deakin over 2 days in early January. We were distracted by a family crisis at the time & the work was done punctually, efficiently, quietly & with minimal disruption to us. I’m particularly grateful there was no radio playing at any time they were working here. The space was cleaned up thoroughly after each day’s work. Joseph answered all my questions & made sure the battery backup was connected to all the circuits that were important to us. He got me connected to the isolar app & managed all the necessary paperwork.
When the inspector came to sign off the job - he was delayed by bad weather - & I asked him what he had found he said ‘it’s brilliant’. I asked what’s the difference between OK & brilliant, & he he said he can see all the components are of the highest quality, including the mountings & brackets for the panels, the terra cotta roof tiles have been ground accurately to accomodate the mountings & the whole job is very tidy. He said in his experience Joseph’s work is always of this quality. From an expert with no skin in the game I was very pleased to hear this