EnergySA Reviews
About
Energy SA is a South Australian owned and operated Solar and Air Conditioning Company. With over a decade of experience in the industry, our mission is to provide South Australians with high quality and innovative systems at competitive prices.
"WE PRIDE OURSELVES ON OUR HIGH STANDARD OF INSTALLATIONS AND MATERIALS USED, AND OFFER QUALITY WORKMANSHIP EVERY TIME."
Our professional tradespeople are trained, licensed and reliable.
As experts in both Solar and Air Conditioning we provide:
Design and recommend systems that would best suit your individual circumstances,
Fully qualified, licenced and accredited Installers,
Quality installations with a 10 year guarantee on workmanship,
Solutions for both Residential and Commercial properties,
$10,000,000 public liability insurance,
Warranties on all our products, and only select the best systems available from the big name brands,
Financing solutions to fit in with your budget,
Quality Solar Panels with a 25 year output warranty guaranteed.
Reviewers report paying: $6,000 - $9,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
EnergySA Reviews (95)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 55
- 4 star 36
- 3 star 4
- 2 star 0
- 1 star 0
View Timeline
29 October 2024
13 September 2024
Great installation and after service care
Installer was very good and didn’t seem to rush the work. The after sales customer service is also excellent. They reached out to my energy provider to get everything sorted prior to installation. Customer service helped me connect to the app to see the solar working. Been using it now for more than a month and my projected quarterly bill from my energy provider app has significantly decreased l.Panel rating: 5/5
08 August 2024
Very happy with Energy SA
Very knowledgeable salesperson Addie, and I was particularly impressed with the installers great bunch of guys.Inverter rating: 4/5
15 June 2024
First class sales and service
Bird netting & inverter cover included. Installed in one day including removal of our faulty panels07 May 2024
An incentive was offered by EnergySA for this review. Learn more here.
Inverter rating: 5/5
15 December 2023
Energy SA - Professional, Friendly, Great service nothing too much trouble
Nothing was too much trouble even when I changed my mind about the products I decided on. Friendly, professional, quick responses, actually came to my home without having to ask and was keen to do so. Robby who sold me the system explained everything well and easily and nothing was a hassle. I am keen to have work done right the first time and Robby made sure the team who installed the system were aware and the boys who did the install were friendly and professional and discussed things with me through the day, showed me the completed stages and cleaned up after themselves, I can’t thank them enough for taking the time and being thorough with their work. I highly recommend them to anyone thinking of solar. Thanks again to a great team and local SA business.Panel rating: 5/5
Inverter rating: 5/5
20 June 2023
Great service
I am glad I had people come to my property to provide a quote rather than pushy telephone salesmen. The salesman was punctual, friendly and knowledgeable. The installers were punctual, polite and efficient. They cleaned up after themselves and kept me informed during the installation. It all went smoothly and they organised everything.Inverter rating: 5/5
24 May 2023
Working so far.
Thanks to solar quotes, I was educated on solar and this made the quoting process much betterInstallation went well
Was sub contracted from the people I dealt with during the quoting
Panel rating: 4/5
Inverter rating: 4/5
28 February 2023
Could not be happier Energy SA are easy, professional and thorough.
Was looking to replacing my existing 3Kw solar system as it was not producing enough to cover our power bills.Had many companies quote and provide recommendations, Energy SA stood out from the pack. From the moment Sam came to visit and ran through my options I knew I had found the company I was looking for. he explained the option in terms I could easily comprehend. we ended up going with a 13kw system with the Alpha Battery and we love it. the online interface is easy to understand and a great way to keep an eye on the system. our first bill when from $900+ this time last year to a -$300 credit.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
28 September 2022
Energy SA were great to deal with for the whole process.
Energy SA provided lots of patient and detailed advice when providing quotes, and were happy to adjust our panel layout to ensure the panels were as discreet as possible. They also handled all the connection and rebate paperwork for us which made the process much easier than I anticipated.The installation team were efficient and careful, and the final result is very tidy. I was particularly grateful that the installers were willing to wear face masks while inside my home, because I am immune compromised.
Inverter rating: 1/5
11 March 2022
Very pleased with results.
Paul was extremely helpful during the design process and followed up afterwards.They removed our existing system about 2 days prior to installing the new one.
The installation was done in about half a day. Thorough testing and cleanup completed afterwards. All paperwork for our energy provider and SA Power Networks was done by them, with very little input required by us.
Panel rating: 5/5
Inverter rating: 5/5
10 February 2022
Most knowledgable and experienced solar guys in SA
I had most pleasant experience with EnergySA. Sam Carey is a *the* guru of solar technology in SA. Every staff who worked in EnergySA was very supportive and helpful but what really set these guys apart is how knowledgeable they were. I got my system nearly 2 years ago and Sam and I spent hours trying to optimise every inch of our roof. He ran hypothetical scenarios, did the math, and really present a succinct and a very well laid-out information. I felt informed and educated and he worked with me to create the solar that I wanted.I rang around to other several big names (and some small ones) and I can guarentuee none has the expertise and the support of EnergySA and Sam. These guys know what they are doing, and they work with you specifically, not some template off their cheatsheets. Look no further.
Panel rating: 5/5
Inverter rating: 5/5
26 October 2021
good experience
All went well except that they only discovered a mounting problem when they were actually ready to install battery, but then they solved it satisfactorily02 October 2021
Humm finance for big system small price
It was on the solar quotes list but not a recommendation. They have humm finance which I have used before and has no interest on it. Was the best price for the biggest system. Install time is slow and hasn't happened yet as the next available install day was a few months but it works fine for us.Inverter rating: 5/5
14 September 2021
13 July 2021
Great installer
Good sales, install was good, good clean up after job10 July 2021
Quality service and quality products
Our salesperson Robbie was super helpful and explained all the ins and outs of the solar options. His product knowledge is vast and knew exactly how and what we’d require from our installed panels. Would recommend to anyone looking at getting solar, super affordable for the quality.Panel rating: 5/5
Inverter rating: 5/5
01 July 2021
Fantastic!
From start to finish Every SA has been brilliant in ever aspect! 10 out of 10. Definitely recommend02 June 2021
Guys did a great installation job. friendly and it all happened ontime and as expected
Quoting was good and quick. Not pushy. Very factual.Install team was great.
This is my 3rd solar set up and all have been pretty good. this was a touch better across the board though.
20 May 2021
Excellent service so far.
Energy SA have been efficient, polite, helpful and on time. The system was install well and is so far doing exactly what they said it would.23 March 2021
Customer service that is exceptional
The process of quote to installation was very quick. The quote was good value.We have a tricky roof with some shading but I was determined to get solar.
The team know what they are talking about. We ended up choosing Enphase microinverters.
There was no such thing as too may questions! Phone calls or emails were always welcome. When agreeing to the quote and installation, I knew what I was getting, how it would be installed and what to expect in returns. They summarised the process very well. The follow up and administration was exceptional.
The installation was complete in a day. The explanation on how to use the monitoring system was good. The team was polite, friendly and efficient. Everything appears at a high quality and I have confidence in the work.
14 March 2021
13 March 2021
Original Review on 12-07-2020:
Easy sales and process
The whole process was seamless, from the first engagement through to installation and commissioning. I was feeding into the grid the moment the system was turned on. Everything ran like clockwork8 months later we asked John: "Are you happy with the performance of your system so far?"
The system was installed in July 2020 and so far the system has recovered 23% of the initial cost and I am in credit. The system is on track to be paid back within 3.5 years or less. Could not be happier.11 March 2021
EnergySA ftw
Was really happy with the entire process from start to finish. Sam was knowledgeable and not at all pushy. The installation was right on time, and even finished early. Best of all was the fact that EnergySA artfully navigated the arcane process of getting my installation hooked up to the grid and transferred to a retailer. I have no hesitation recommending EnergySA.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
07 February 2021
Outstanding service
Sam went above and beyond to answer all our questions and made the whole process painless. The team that did the install were polite and professional. The admin staff have been extremely helpful. I would absolutely recommend Energy SA.17 January 2021
Great service from quote through to and including installation.
The sales quoting process was easily understood especially because Robby Mack anticipated our questions and provided just the right amount of detail to clearly explain what was covered in the quote.The installation team was punctual and - they explained exactly what they would be doing, answered our questions, were polite, and cleaned up as soon as they finished. Before leaving they explained exactly what they had done and gave us the opportunity to ask questions.
Customer service is excellent - and yes they are providing support with the grid connection.
11 January 2021
no fuss
everything went according to planno issues anywhere
happy with service
30 December 2020
Happy Customer
Got a phone call from Energy SA pretty quickly. Received a quote via email in detail. Fired lots of questions when he came to discuss about the quote. He's very knowledgeable and answered all of them.Installation went very smoothly. They were punctual, polite, friendly and explained the process well.
Customer service after via email is good. They organised grid connection prior to installation but my energy company could not find it so Energy SA resend the application immediately.
Also provide support with solar energy production. We are very happy!
24 November 2020
Efficient and informative
EnergySA were very impressive. Highly professional. Great information given by Robby Mack and team. Background work done with minimal fuss. Had to have major upgrade of meter and rerouting of electrical box and electricians did the job efficiently. Assisted with co-ordination of all the necessary parties and follow-up.13 November 2020
Trustworthy and knowledgeable
Sam (Sales Representative) was extremely helpful and knowledgeable. He was also very patient, answering endless questions. We had to troubleshoot a few details prior to committing to installing, and Sam was quick to think outside the square to help us make progress.Installation day went smoothly, and the result on the roof is neat. The installers were punctual, and courteous.
All paperwork and connection was handled by EnergySA, and our system was up and running the next day after installation was completed. Very efficient!!
After installation, there was a little hiccup with Solar Analytics program set up, and communication with the office (Stacey) and with Sam was easy and without delays.
All up: happy customers!
Panel rating: 5/5
Inverter rating: 5/5
09 November 2020
Fantastic
Sam was very informative and helpful with the quote.All the Installers were very polite. They arrived on the dates pre arranged and left their work site
as they found it.
Energy SA organised the grid connection which was all completed within 3 days
27 October 2020
Efficient and Worry Free
From consultation to installation everything has been organised and efficient. Robby explained the choices and process clearly, arranged for the meter box to be changed and timing and paperwork couldn’t have been easier and stress free. The system we decided on is in the mid range so will prove its worth over time. We would thoroughly recommend Energy SA for their reliability and expertise.18 September 2020
Couldn't be happier!
Having got multiple quotes from solar providers I chose EnergySA. Their quote was detailed, with multiple options. Sam was punctual, polite and very helpful taking me through everything step-by-step. I was lucky enough to get a cancellation so my installation was very quick. The installation team arrived on time, were very polite and tidied up after themselves - everything you could wish for from tradies! Stacey provided me with excellent customer service including helping me with co-ordinating with my electricity supplier which, due to COVID-19, was sending calls to Manilla! All-in-all a very positive experience and I would not hesitate in recommending EnergySA to anyone else.
04 September 2020
EnergySA was a great company to deal with
EnergySA was a great company to deal with. Polite, easy to deal with. Good price as well.Inverter rating: 5/5
06 August 2020
Brilliant company to deal with
Purchased a 10kW solar system with micro inverters in July 2020 from Energy SA. Salesman (Robby Mack) was great - friendly, professional and knowledgeable. Energy SA was the only solar company that actually came to our site and looked at it in real life, not quoting from a google maps image.Robby considered our requirements and provided multiple quotes at our request so we could review numerous options, and then followed up promptly to answer questions in detail. In the end, they were not the cheapest solar quote but we are confident we have the best system for our needs with quality components. The adminstration was perfect from Lisa and Stacey and we were kept well informed during the process. Installation was perfect - friendly, polite, professional team of 3 guys who arrived on time and finished the job within a day without fuss and cleaned up after themselves. We are still waiting for the electricity provider to install the meter before we can turn on the system but we can already monitor consumption with the Enphase Enlighten website and that is enlightening in itself!
I highly recommend Energy SA if you value high quality, good communication and great customer service.
31 July 2020
Very good service and product
The entire process was easy and hassle free. Paul gave several good quotes and after the selection Martin and the team did an excellant job is putting everything togather. I am very happy with the service and the final product.03 July 2020
Best value compared to most
After shopping numerous Solar Companies EnergySA gave advice which saved future problems as other Companies just wanted to sell a Solar System. I already have Solar and just added a battery and needed extra panels. This Company explained what was needed as I recently obtained a Battery charger not an Inverter and needed an additional one. They access numerous Inverters and panels so after extensive research I obtained a system and they came up with the best price and after signing the system was installed within a month. Everything went smoothly and all working well. Other Companies were trying to sell their system that they had obtained a good price even though it was a low rated system. Most of the Solar panels are Tier One but they rate from the best to the bottom of the pile.Panel rating: 5/5
Inverter rating: 5/5
06 April 2020
An extremely professional business who I highly recommend
An extremely professional business who I highly recommend. Robby did an amazing job designing a solar system for a complex roof, the administration was very smooth thanks to the girls in the office who kept everything moving and the actual installation was seamless. The follow up support has been great. This is a business who genuinely cares for their customers and provides an extremely high quality product and service.Inverter rating: 5/5
Battery rating: 5/5
03 April 2020
Salesperson made the process run smoothly
Excellent processQuote received within 24hrs
Thanks installed 3 weeks later
System active two weeks later
17 February 2020
Fantastic Installer
Sam came and quoted the solar instalment. After other quotes, SA Energy, were more on the ball, knew their trade well and I felt safe.The instalment was quick and easy, done in a day.
Stacey in the office has been patient and generous with her time to help me thru understanding how it all works
Great team!
Panel rating: 4/5
Inverter rating: 4/5
09 January 2020
Outstanding customer service!
From start to finish could not ask for better experience.Quoting was relaxed, informative without any pressure.
Installation of Air Conditioners and Solar was efficient, neat, on time and all the tradesmen where very pleasant and easy to deal with.
Panel rating: 5/5
Inverter rating: 5/5
19 December 2019
Easy and stress free process
Very easy dealings had to modify size and were quick in response.Everything ran on time and installers were helpful in questions asked and left site as found, clean.
Would highly recommend
Panel rating: 4/5
Inverter rating: 4/5
10 October 2019
Excellent Service
Friendly and reliable installers. Very good office staff coorrdinated all approvals. It was easy and painless. I recommend them.Panel rating: 5/5
Inverter rating: 5/5
03 October 2019
Highly recommend these designers and installers
The salesman was informative and not pushy, happy to answer any questions. The installers were on time, hard working and polite. The whole process was easy and their customer service was excellent.Panel rating: 4/5
Inverter rating: 4/5
03 October 2019
Top Team
Right from the outset of working with Energy SA the process has been a delight. All the staff, clerical and technical alike, absolutely own their jobs exhibiting their knowledge, skills and attitude in a friendly and professional manner throughout the whole process.I have no hesitation with recommending the company for solar panel installations and believe that all their services would be supplied with the same excellent candor.
Well done all!
Panel rating: 5/5
Inverter rating: 5/5
28 September 2019
Let down by disorganized installation
I was impressed with the explanation of what the salesman considered the best system for me. I was also impressed with one other company that gave me a quote. In the end it had to get down to price. Unfortunately energy sa were very disorganized in doing the installation. It was done over four different days.17 September 2019
Very impressive company
The sales and quoting process was thorough and professional. Easy to understand. Well demonstrated. Focus on quality products that will work for a given situation.Installation process was likewise very professional, efficient and thorough. All seemlessly coordinated with electrician.
Customer service was terrific - very seamless and EnergySA liaised directly with SAPN.
Panel rating: 5/5
Inverter rating: 5/5
02 September 2019
Absolutely Trustworthy
Quite often, with the vast number of solar companies offering all sorts of deals, it's hard to know who to trust. Trust Energy SA !.Sam quoted our system and laid out all the options and was able to answer any questions on the fly. Very knowledgeable. Others focused on the downside of fly by nighters or persistently negative about the pitch of the roof (in our case). Sam addressed those issues without fuss but that was all.
Peter got the preliminaries sorted with the minimum of fuss and was mindful of the little things that a home owner finds important.
Robby called to give news of a reasonably lengthy delay with installation and despite my measured disappointment did an excellent job of rearranging schedules to get as close to back on track as he could.
Martin, Louis & Peter got the job done with good nature and consideration and had the system running within a week of start date. (With a slight delay for weather)
And finally, Stacey & Lisa, although unseen in the process, made sure that all the admin side was efficiently and promptly dealt with.
We would not recommend anyone else. Brilliant service and workmanship from start to finish.
Panel rating: 5/5
Inverter rating: 5/5
27 August 2019
Friendly and professional
Every person that we dealt with in the installation process (initial salesperson, office staff, roof preparer, installer, electrician) was friendly, punctual and professional. We are happy with the installation and confident that if we need any after sales support, we will be dealt with in the same way.14 August 2019
Awesome installer
Everthing was easy.. I was having a small bit of trouble with the wifi connection and they responded to assist in getting it setup instantly..such a great team all round.Panel rating: 4/5
Inverter rating: 4/5
Couldn't be Happier
My property was a relatively difficult challenge , 2 story, small roof,(we had a few "job's too hard" companies) however Robbie was excellent at assessing our requirements and providing a technical solution. He provided production and energy independence figures, currently we are exceeding these. The installation was very smooth and the team did a great job, including tidying up. Connection and commissioning was very smooth. The after sales customer service has been excellent so far. I had a couple of non-standard requests, which they responded to promptly. Communication throughout the entire process was excellent.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5