Energy Base Reviews
About
As of July 2019, Energy Base have almost 10yrs of Solar installations under our belt, so we feel that we have a pretty good idea of the products and standards needed to last the distance
Energy Base’s reviews (As of 7/19) were ranked in the Top 5% of the Best Solar Reviews in Australia on the Solar Quotes website from over 265 Installers.(We are rated 4.7 from 5 Stars from 49 Reviews in the past 24 months)
Energy Base have been chosen by LG Electronics as their Authorised Partner in Mackay & the surrounding areas to represent their valuable brand.
We are a diversified company and have multiple streams of income, so we don't just rely on Solar to keep our company afloat.
Brendan Camilleri is the hands on Managing Director of Energy Base, and was born & Bred in Mackay. Brendan has an Electrical Engineering Degree behind his name.
If you are receiving multiple quotes from other solar companies, then please check the ASIC website by clicking here to see how long our competitors have been running their solar business.
What else you should know about Energy base:
- We are Clean Energy Council Certified Installers
- Our CEC Accredited Installers are employed fulltime, and have been trained in-house
- We don’t use Sub-Contractors to do your installation
- Our expert sales team will get up on your roof, on most sites to survey the shade conditions using Solar Pathfinder.
- Our expert sales team also check your roof batten spacings to ensure the correct clamp zones for each individual solar panel manufacturer are adhered to. (Otherwise your solar panel warranties may be voided if the clamp zones are incorrect)
- You will receive a free onsite fixed price quote to ensure you receive the best installation standard possible, with no hidden extra charges (hidden extras normally occur when no onsite visit has been carried out)
- We are Electrical Contractors, and can also assist with your general electrical works
- We offer a 5 year written workmanship warranty
Reviewers report paying: $13,000 - $17,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Energy Base Reviews (107)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 45
- 4 star 60
- 3 star 2
- 2 star 0
- 1 star 0
View Timeline
18 November 2024
08 November 2024
Very good service from Sales to Installation
Sales very good no pressure and good advice on type of system we wantedInstallation was very good even being a man down good work ethic
Energy Base have organized the grid connection which is happening in a couple of weeks
29 April 2024
Thinking outside of the box
Peter C is a great help ... highly recommend Energy Base !!Panel rating: 5/5
Inverter rating: 5/5
13 March 2023
Original Review on 17-05-2022:
Good people to deal with. Happy to deal with everyone involved. Punctual.
As above. Only negative was that only 2 installers out of 3 quotes requested ever made contact. In end did not miss them.10 months later we asked Ross and Leigh: "Are you happy with the performance of your system so far?"
Yes thanks.11 August 2022
Well done Energy Base
Such an easy process with Energy Base, quality tradesmen and kept informed at all timesInverter rating: 5/5
28 July 2022
Energy Base
Their quoting process was simple and easy to understand. The installation went well. Started and finished on time. Very polite technicians. They explained the operation of the system well. Very neat workmanship. They arranged all the necessary details with the electricity supplier.10 May 2022
Great communication and neat work.
The weather was bad, but the Energybase boys turned up on time and did what they could. They worked with me to organise a time that suited me to finish the job. Very happy26 February 2022
My review of Energy Base
All good so farInverter rating: 5/5
Supplier Reply:
Thank you Alex for the review, enjoy your solar power system and reduced bills02 March 2021
Original Review on 08-07-2020:
Professional service throughout
Thank you Energy Base, you made the whole solar minefield a walk in the park. The Salesman who I dealt with was the utmost professional, and also the only person who made the effort to climb on my roof and check the installation conditions! The installation itself went smoothly, the guys did the hard work, I supplied the coffee! Grid connection is booked in soon, job done. Thanks again Energy Base. Have already passed your details on to some friends.8 months later we asked Lee: "Are you happy with the performance of your system so far?"
Couldn’t be happier with my system, great investment and great workmanship from Energy Base.10 February 2021
Great service and expert advise
Great service and expert advise. Local family owned company with a professional and knowledgeable team. Thanks again for your hard work boys- install was superb. Neat and tidy and went that extra mile.Panel rating: 5/5
Inverter rating: 5/5
02 February 2021
Great service - Great product - Amazing install
Great to deal with a local company who offer exceptional service. Peter had no problems in modifying my quotation after the initial consult to change around to suit our needs. Installation was completed easily without hassle from the professional team, including setup of the Fronius inverter application on our smartphones for live tracking. The system has been performing well as advised - highly recommend Engery Base.Panel rating: 5/5
Inverter rating: 5/5
12 December 2020
Very Professional
From when Bob from Energy Base came to give me a quote to installation was vey professional. The date was given and they were here early as we had an appointment that day, everything was installed and working by lunch. The crew cleaned up any rubbish. Very tidy. Everything was organised for grid connection by Energy Base. Would highly recommend them for any Solar installation.Panel rating: 5/5
17 October 2020
Satisfied customer
My son in Sydney recommended your services in order to obtain a quality, qualified and professional supplier.He was 'spot on'.
We could not be happier. The placement of the panels is pulling excellent solar results, the tradesmen were polite, respectful and reliable. The company was supportive through all steps of the process.
I have many times confidently recommended the Information Pages you supply Finn. I would like shares in your company! :)
Panel rating: 5/5
Inverter rating: 5/5
15 February 2020
Professional from quote to installation
Very impressed with the professional service that we received from the moment Bob walked through the door to the installation by the locally owned business. The installers are tradesmen in their fields and are employed by the business. The work was carried out as per quoted timeframe as well as product choice. All third party involvement was arranged with no complications to complete the job. Follow up from the business meant any issues that may have been outstanding would have been dealt with. All in all very happy with all aspects of the install. Highly recommend this local solar installation business cheers PeterPanel rating: 5/5
Inverter rating: 5/5
07 January 2020
Original Review on 08-05-2019:
8 months later we asked Reg: "Are you happy with the performance of your system so far?"
In terms of electricity generation the system has produced more energy than the installer predicted based on the expected levels of solar exposure. The optional SMA load monitoring and reporting system installed has however failed on a number of occasions and is currently not working and the power meter is about to be replaced for the second time. I am not convinced this will result in a reliable load monitoring system and I have doubts about the fault finding abilities of both the installer and SMA Australia.19 December 2019
Fantastic to deal with would highly recommend :)
Fantastic and polite people to deal with would highly recommend :)22 November 2019
Honest salesman and quality work
Salesman was very knowledgeable and honest.Installation was completed 4 weeks earlier than expected. Team were punctual and polite. Job was completed in 1 day and left the site tidy.
Customer service was excellent. Grid connection was arranged by Energy Base but we are still waiting for Ergon.
12 November 2019
Great company to deal with, excellent installers, easy to work with highly recommended
quote was very competitive salesman was lovely not pushyinstallation was done very politely, very punctual, very tidy and pleasant hard working young men
grid connection is all set up just waiting for Ergon to appear now
16 July 2019
Very professional
Very professional, easy to organise installation, prompt and helpful staff great price21 June 2019
Excellent service
The salesman came to our home and measured up, working out the best position for our panels. Recommendation was made to have our roof re-screwed which we organised through an independent contractor. The quote was supplied and presented in a professional way. The 2 guys who did the installation were polite and organised. They arrived as arranged and when finished, cleaned up and took all rubbish. Energy Base did the paperwork associated with grid connection, which saved us the hassle. We anticipate we will be connected to the grid within the next week or so, dependant on Ergon.18 June 2019
High quality install
Energy Base where very knowledgeable about all things Solar, at first I wanted a Tesla Power wall but they explained the payback time on the outlay will take 17 years at current prices.So I ended up deciding on a 6.6kw of LG330 solar panels with an SMA Inverter.
I'm also using Solar Analytics as my motioning program I could not be happier with all the products.
14 June 2019
Original Review on 13-10-2018:
The customer service has been good so far although the installation started later than anticipated and did appear to be rushed, especially the explaining on how things worked with the equipment as this was done on near dark. The actual installation of equipment does appear to be very good however. The website monitoring is very good but we are not hooked up to the electricity provider yet so I guess too early to to say how efficient the system is.8 months later we asked Tony: "Are you happy with the performance of your system so far?"
Our system has been excellent, providing better savings than we expected. The only two downsides - 1/ I was not going to buy or pay $300 for the internet monitoring as I didn't think I would use it much. However, I was talked into it and because mainly of our weak internet service where we live it has been offline as much as online and has been a waste of money.2/ During winter the HWS system timer needs flicking off auto to be given a manual boost as the hot water runs out unless it is monitored.Overall though, the staff at Energy Base have been very good and the savings have been better than expected.
13 June 2019
AWESOME
We are extremely happy with the service, the system and the awesome savings. Thanks Bob, and Thanks Energy Base.10 June 2019
Very Happy Experience
I Would Highly Recommend Energy Base Mackay.I Spoke with Bob Jocelyn on the 28th May about installing a Solar System, and he explained all aspects of the system, and how we would be able to reduce our power bill by utilising the Power that the System Produces, and the 24/7 Back to Base Consumption Monitoring. (We are NOW able to see how & when we are using our power - The Monitoring even shows up in the graphing, when we turn on our Kettle)
We installed a 10kW System which was made up of 34 REC Twin Peak Solar Panels, and a 8.2kW Fronius Primo Inverter. We also incorporated the use of a Hot Water Timer to allow us to use the energy produced by the Solar System during the daytime, which should give us a Massive Saving on our Hot Water Power Bill, as we Love having Long Hot Showers all year round.
We were due to be installed within 4-5 weeks, but we asked Bob if our installation could be fast tracked if there were any cancellations. We ended up getting our System Installed earlier than anticipated due to a cancellation on the 5-6th June.
The Installers contacted us to introduce themselves the day before the Installation, and advised us of the Time that they would be arriving at our home the next morning.
Upon arrival, The Installers confirmed the positioning of the Panels & the Inverter, and then they went about their duties in a Professional Manner.
We were Very Happy with the Quality, the Professionalism, the Courtesy, and the Cleanliness of the workers.
So far, we are wrapped with how we have been able to Monitor and fine tune our habits and usage to Fully utilise the power that we are producing from the sun.
Great Work Energy Base, and once again thanks Bob.
25 April 2019
Original Review on 28-08-2018:
Even though I have rated Customer service as fantastic.. that is my immediate perception and I should say I don't think it will change.The only thing I get concerned with is the volatility of the industry, turnover of company's.
Regards,
Barry Ezzy
8 months later we asked Barry & Janet: "Are you happy with the performance of your system so far?"
Yes19 March 2019
17 March 2019
Original Review on 16-07-2018:
Only sales person who went on the roof to check, only sales person to look at the main switch board.Good advice, understood what I wanted but could also explain what I needed.
(initially I wanted a 10 KW system with battery storage, turned out to be way too expensive and the earn back period would be too long)
8 months later we asked Ed: "Are you happy with the performance of your system so far?"
Yes01 March 2019
19 February 2019
02 February 2019
25 January 2019
23 January 2019
08 November 2018
02 November 2018
29 October 2018
27 October 2018
The installation team where Quick, Efficient, Neat, and extremely Professional!
And the sales team where very informative, great communication, and extremely polite!
I wish I had of met Bob sooner!
The savings are unbelievable!
21 October 2018
17 October 2018
16 October 2018
15 October 2018
Original Review on 12-02-2018:
8 months later we asked Debbie: "Are you happy with the performance of your system so far?"
Yes. Worth every penny I paid. If it wasn't for the 87cents a day ergon charges for fees admin and services, I would'nt have a power bill26 September 2018
26 September 2018
17 September 2018
30 August 2018
28 August 2018
Bobs knowledge in helping me to understand Solar and the workings of the System was Impressive.
He was conservative with his Savings calculations, and I have seen a dramatic change in my 1st power bill, going from $548 down to $203. This was from Summer moving into Autumn.
The Installers were on time and completed the job to my satisfaction, and left the site clean and tidy.
I enjoy using the SolaX Wifi Monitoring, as it helps give direction in sshowing me where I should change my power usage habits to save energy and money.
I give Energybase 5 out of 5 for Service, Satisfaction, & Procedure.
Brian Buckton
Glenella Qld
27 August 2018
31 July 2018
18 July 2018
15 July 2018
10 July 2018
Easy process
Energy base were prompt to contact me & booking an initial appointment to discuss our needs was smooth. The information process to suit our needs made sense & Energy Base made a concerted effort to fit us in, in a timely manner for installation