Energy Australia Reviews
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About
Energy Australia is the smallest of Australia's "big three" electricity and gas retailers with roughly 2.4 million customers as at early 2025. This puts it well behind Origin Energy's 4.7 million and AGL's 4.3 million.
Like Origin did and AGL still does, Energy Australia also installs rooftop solar power systems, but they are well behind in the number of installation reviews here on SolarQuotes. As at late February 2025 we've received over 550 reviews for Origin Solar (which stopped selling systems in December 2024), 115 for AGL, and only 95 for Energy Australia.
The company's service area for solar power installations is Victoria, New South Wales, the ACT and Queensland.
Company History
Energy Australia was founded in 1995 by CLP, a Hong Kong power company formed in 1901 as the China Light & Power Company Syndicate. They own 25% of the Daya Bay Nuclear Plant. That's the one where they accidentally left out 316 pieces of steel rebar when constructing reactor number one, but so far it has worked just fine without it.
Energy Australia was originally called TRUenergy, but in 2011 they changed their name. By the way, EnergyAustralia’s name is actually one word and not two. I am referring to them in two words at times simply because that is what most English speakers, quite reasonably, think they are called. And yes, it is cheeky for someone from SolarQuotes to point this out.
Solar Panels
All the solar panels Energy Australia currently provides are reliable, good quality modules. For their most expensive solar power systems, Maxeon Sunpower panels are used. These are premium panels that are extremely reliable and carry a 40-year product warranty. But whether Maxeon will still be around in 40 years is anybody's guess.
If you don’t wish to pay for premium solar panels, they will install Suntech panels instead, which have a 25 year product warranty.
Inverters
At the time of updating this page in 2025, Energy Australia offers GoodWe, Fronius, SolarEdge and Sungrow solar inverters. These are all good brands, with GoodWe the cheapest, followed by Sungrow and with Fronius and SolarEdge inverters at the premium end. Where SolarEdge inverters are used, power optimisers are also installed - one per panel, beneath the panel. These optimisers are what's known as Module Level Power Electronics (MLPE). Among the benefits are monitoring at the module level.
GoodWe, Fronius, and Sungrow inverters are accompanied by a 10-year product warranty, while the SolarEdge solution offers 12 years.
Who Installs EnergyAustralia Solar Power Systems?
Echo Group Corporation Pty Ltd, which is part of the EnergyAustralia group, supplies and installs solar power and battery systems along with related products for their customers. Separate to the component warranties, the company provides a five-year installation warranty.
Solar Feed-in Tariff Rates
If you install a solar power system and use Energy Australia as your electricity retailer, as at February 2025 the company currently offers flat rate solar feed-in tariffs of:
- VIC: 3.3c/kWh
- NSW: 5c/kWh
- ACT: 5c/kWh
- SA: 4.5c/kWh
- QLD: 4.6c/kWh
In Victoria, EnergyAustralia also offers a "Time of Use" (ToU) feed-in tariff option with its ToU electricity plan that ranges from 2.1 cent to 8.4 cents, depending on when electricity is exported. The lower end applies to energy exports 10am - 2pm every day.
Energy Australia And Emissions
The firm is one of the largest owners and operators of fossil fuel generating capacity in the nation. Its energy generation portfolio has a mix of coal, gas, wind and solar power representing more than 5000 MW of capacity.
The company has set a target of reducing its Scope 1 absolute emissions (from electricity generation) by over 60% by 2030, with an ambition to achieve Net Zero by 2050 across Scope 1, 2 and 3 emissions.
In December 2024, EnergyAustralia said it was aiming to expand its portfolio to include up to 3 GW of renewable energy, committed or operational by 2030.
If you've had an EnergyAustralia rooftop PV system installed, leave a review by clicking the button towards the top of this page.
Panel brands previously installed
Inverter brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Energy Australia Reviews (95)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 4
- 4 star 64
- 3 star 17
- 2 star 6
- 1 star 4
16 September 2020
21 December 2019
Totally unprofessional
Paid deposit in May 2019, Installers turned up 12 weeks ago and I had to remind them that we had a two phase system. They only had the connections for a one phase system - that was 3 months ago and not been sighted since. Have made numerous phone calls to Energy Australia which are an absolute waste of time because they make promises to follow up and then they don't get back to us. Fair Trading have said they are not abiding with acceptable time frames.Panel rating: 1/5
Inverter rating: 1/5
24 July 2019
Original Review on 20-11-2018:
It was difficult to just get an indicative estimated cost without the full marketing crap associated with normal sales texhnique. Too much stuffing around by suppliers ither than energyaustralia that gave me a non marketing quotation for a system..perhaps the others coukd learn something...less marketing more service....8 months later we asked Erik: "Are you happy with the performance of your system so far?"
No, too many issues, needs constant attention and user interaction just to keep it operating. Very far from trouble free.17 July 2019
24 May 2019
Original Review on 22-09-2018:
8 months later we asked This person: "Are you happy with the performance of your system so far?"
See above09 April 2019
17 March 2019
07 February 2019
17 January 2019
I wouldn't recommend them to anyone on that basis.
14 January 2019
Original Review on 14-05-2018:
8 months later we asked Ken: "Are you happy with the performance of your system so far?"
3.2kw system fixed to a North/South facing roof in Newcastle, NSW. In summer peak production hits 2.4kw so about 75% of rated capacity which I am happy with given the roof orientation. Peak Daily generation has been 21kw in summer with a low of 7kw in winter. Electricity bill has been halved over the whole year which was my original expectation.12 December 2018
09 December 2018
09 December 2018
Original Review on 08-04-2018:
8 months later we asked Bill: "Are you happy with the performance of your system so far?"
yes08 November 2018
09 October 2018
19 September 2018
12 September 2018
04 September 2018
27 June 2018
06 June 2018
19 May 2018
05 May 2018
22 March 2018
14 March 2018
21 January 2018
15 August 2017
26 May 2017
12 April 2017
11 October 2016
03 August 2016
02 March 2016
08 January 2016
Original Review on 19-03-2015:
I feel like I made a more informed decision after familiarising myself with solar installations on your website as well as having a reputable installer come around and give me a genuine quote. With my improved understanding of the systems and some confidence gained from you guys I felt that I could spot a bargain, I at least had a bench mark to compare to. Particularly when looking at the panels and inverters etc. I am glad I spent the time to get up to speed a bit and would like to thank you guys for providing such a great website. Now I cant wait for the installation and hope it meets our expectations both visually and in terms of performance.10 months later we asked Steven: "Are you happy with the performance of your system so far?"
No not really as the total output is below expectations. Also it is still too early to get an annual picture of our electricity production as it took 6 months for the installation to be completed and a further month for metering despite all the promises. So we have only seen two energy bills to date.
22 December 2015
This caused a slight drop in K Wattage.
The alternative would have required a requote and a later restart.
21 October 2015
Inverter rating: 1/5
09 September 2015
31 August 2015
Original Review on 16-01-2015:
Energy Australia are the suppliers for the system but it is being installed by Mark Group?8 months later we asked Grahame: "Are you happy with the performance of your system so far?"
I have not seen any great difference in electricity charges as yet being Winter but hope to see a difference in Summer..30 July 2015
Original Review on 02-12-2014:
- Installers don't get back to you very quickly with the installation date or any other details.- Takes a long time from when you pay your deposit to actually getting an anstallation done!
- Paid deposit in mid October, but still haven't got an installation date as of 2nd December from the installers.
8 months later we asked Jamie: "Are you happy with the performance of your system so far?"
It is really great in Summer, and provides some output in Winter...All said, I am very pleased with the system as a whole.
24 December 2014
Energy Australai were good to deal with and any questions were answered promptly. There was no presuure by the sales person
04 November 2014
Instillation was a shocker with our job being subbed out to the Mark Group, they missed the first contact completely then on the day turned up with one panel short , we are still waiting for the level 2 electrician to contact us about changing the meter over. The difference in price from the Mark Group quoate was in the order of $2500 less
I have found the industry to be very devious in it's operation, trying to avoid any written commitment on prices & service wanting us to pay more for additional warranty, never giving there best price until they are forced by one other! All just a bit suspect, if you get my drift.
29 October 2014
25 October 2014
08 May 2014
Original Review on 20-01-2012:
All went smoothly, system was installed within 6 weeks, the installers did a really good job, cleaned up after themselves and explained the workings of the system and was connected to the grid the same day. So it is up and running and feeding into the grid, so in 8 days 67.9kw has been fed into the grid, just have to wait for my first electricity bill.28 months later we asked Janine: "Are you happy with the performance of your system so far?"
Yes, the 8 x190Kw panels and 1.6 inverter has produced enough power, so that I'm only paying $200.00 a year for power, which is what I needed, I only wish I could have afforded a 3Kw system.04 April 2014
01 February 2014
03 December 2013
02 October 2013
22 July 2013
Have spoken to many that have had quotes done over phone and Google maps and not happy.
10 May 2013
19 March 2013
14 March 2013
Inverter rating: 5/5