EFS Solar Reviews
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EFS Solar is a Solar Power Installation company based in Southport and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes
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EFS Solar Reviews (41)
Show Most Recent reviews from All time across Australia
Average Scores
4.3/5
Value for money
4.5/5
Quality of System
4.3/5
Installation
4.2/5
Customer Service
- 5 star 23
- 4 star 12
- 3 star 0
- 2 star 1
- 1 star 5
View Timeline
19 February 2024
07 December 2023
Unreliable
I am all for giving smaller organisations a go, but after 2 no shows to propose for our work I have now given up on them & will be taking my work elsewhere. First no show I got a text 5 mins before the scheduled appointment advising of car issues. Unfortunate, particularly having raced on from work. We rescheduled appointment the following day only to have nobody show up. Attempts to call & text went unanswered. If you can’t be relied upon to turn up & quote, I am sure as hell not going to rely on you to do the work properly & on time. No 3rd time lucky!!15 November 2023
Web of lies, poor communication and lack of understanding when the first install team had no interest. Told the inverter was Australian manufactured but upon inspection it is straight out of china.
Web of lies, poor communication and lack of understanding when the first install team had no interest. Told the inverter was Australian manufactured but upon inspection it is straight out of china. I would have been fine with that if we weren’t paying a premium price for Australia manufacturing and Canadian manufactured panels.10 July 2023
Completely satisfied EFS Solar customer
Sales person was great honest polite and answered all my stupid questions the installation process was faultless and punctualPanel rating: 5/5
Inverter rating: 5/5
21 May 2023
Original Review on 25-07-2022:
Great service before and after installation.
Very professional from start to finish. Better than competitive pricing for great branded equipment. Very happy with the panel placement and after sales support. Would recommend efs solar, sales ,equipment and installers..fantastic service around.10 months later we asked Ross : "Are you happy with the performance of your system so far?"
The system has performed above expectations and the savings on the power bills are fantastic, would highly recommend you install with efs solar.25 March 2023
Job well done
They helped me understand exactly what I was buying. Discussed all decisions with me. Very efficient and timely information and installation. Clear directions on how the grid would be connected to energy supplier.13 March 2023
Original Review on 16-05-2022:
Competitive price with qood quality system.
Install was punctual and efficient. However, there wasn't a key person for after installation action. Meter changeover took a month rather than days. Otherwise happy with our system.10 months later we asked Stephen: "Are you happy with the performance of your system so far?"
System has performed to expectations.Ours is an 8.5kWh system of 22 panels. Unfortunately, there is a large tree partially blocking the winter sun so power production was down after initial installation in April to about 3 to 4 kWh during maximum sunshine.
However, very happy to note production has often reached 8kWh during summer months. Latest electricity bill was $2.01. Pre solar, our bills were about $600 per quarter.
We run pool pump 4.5 hrs plus the usual appliances only during sunshine hours when possible.
02 November 2022
Terrible installation
Efs solar used screws that were too long and screwed right through the interior of my ceiling for every screw. 15 months later and it’s still not fixed. Worst solar company around. Rookie mistakes that for 12k should have been avoided.Inverter rating: 3/5
15 August 2022
Exceptional Customer service
Steve L was fantastic - really professional and knew the product well. Helped me understand all the basics in a simple and straight forward way.05 August 2022
Faultless in all areas
Thomas Behle visited my home to provide me with a quote to install solar. We approached 3 companies for quotes. Thomas was punctual and polite and took all the time that was required to ensure I understood EPS Solar and its systems. There was no pushing or rushing and no question was considered silly. Experience with the other two companies was very inferior, they were too rushed and not at all interested in answering my questions, they just seemed to want to leave.Installation was flawless and punctual to all times agreed to. Explanation of how to operate the system after installation was also flawless and much patience was displayed whilst trying to explain how things work.
We do not and have not hesitated to recommend Thomas Behle and EFS Solar to any family members and friends who have been considering solar installation. Our son actually followed up with our referral to EFS Solar and again Thomas Behle did not disappoint with his outstanding customer service and detail to attention to the point my son was also impressed and chose to give his business to EFS Solar as well.
28 July 2022
Great customer service
We were very happy with Dan who was patient and informative. While it was the most expensive quote, even with a discount we are very happy so far. The dystem is yet to be installed so the process has only just begun.27 June 2022
So easy to deal with..
From Hayden in Sales to Russell and Mal (the installers) everything was smooth, efficient and easy to understand. The follow up from everyone after installation was exceptional. I would highly recommend you contact EFS for your Solar needs. Thankyou07 June 2022
EGS Hobart and Derwent Electrical
The certification inspector mentioned that Derwent Electrical are one of the best installers in Hobart. Tidy and punctual.01 June 2022
EFS Solar
Recently had solar installed with EFS Solar. Big thumbs up to Thomas who came and quoted and explained everything down to the last detail,very efficient and knew exactly what he was talking about and explained everything in layman’s terms.Big thankyou to Scott and Ed true professionals very efficient everything clean and tidy and even managed to install it before the rain came.
EFS Solar highly recommended
Derek & Marg.
25 May 2022
Fantastic installation
The sales person Thomas Behle and the boys from EFS were very helpful with the quote and the installation Thomas followed up after the installation with the connection to the WiFi I am very happy with all aspects of the job well done EFSPanel rating: 5/5
Inverter rating: 5/5
22 May 2022
Great service, product and price
No complaints with EFS Solar. I used the product advice on SolarQuotes to make my decision. Overall, I got a good feeling from the sales person and the installation was smooth, seamless and on time.14 April 2022
A pleasure to work with.
I just had 35 panels from efs solar they used the goodwe inverter 10kw. Gives me 12.5 kw of capability and I loved the work performed here in cairns. From the first initial consultation from Thomas Behle and his cairns team has been nothing but exceptional. Everything was made easy with great rebates included into the installation costs. Best price for the best quality work from the best organized installation team. Thomas and his cairns team is my only reccomend installer. All local tradies used as well. Even the wifi set up was easy. Well done Thomas and the cairns team. You made this decision so simple.Panel rating: 5/5
Inverter rating: 5/5
24 March 2022
Premier After Sales Service
EFS Solar installed a solar system on my property in April 21 After an initial grid irregularity problem this system has performed above expectations Except for adverse weather days the system has always produced between 20 - 43 KWH daily over the year . Recently a small leak appeared in my ceiling (March 22) and after contacting EFS Solar it was attended to promptly and fixed after the determination that the installation had caused the problem requiring a tile to be replaced and the ceiling repaired by EFS solar This is impressive service and is important when considering a solar installation. Overall a great job with an excellent result and great savings on your electricity costs.17 February 2022
Shamelessly inexperienced installers, bad customer service and learn as you go culture. Stay away.
The whole experience with EFS has been extremely, disappointing, stressful and not finished to a proper standard as yet. A day installed as promised has been a 2 week stressful process of trying to chase everyone to get an answer, on when the system will be up and running as it should.EFS really keen in chasing payment from financier and lying that install has been completed, completely dishonest company.
I will cut it short to try once again to get a solution as they been promising for 2 weeks it will be finalise on the day.
Inverter rating: 2/5
08 October 2021
Original Review on 20-03-2021:
Amazing staff from beginning to end of installation.
Our Sales Rep was Matt Crouch informative and spoke in layman terms we could understand, and left his contact number if we had any other questions.Installation was great said they would be here at 9,am arrived 8.55am two young men Guy and Sebastian worked in 36 degree heat. They worked together extremely well showing each other respect as well as us. They work very hard installing 19 panels, when they were done they cleaned up.
The customer service was good the grid installation was with Energy Australia which took 4 weeks, which was a bit disappointing since they had the information within three working days. EFS amazing Company to have work done. Energy Australia the jury is still out, waiting for my first bill to decide if I change my Energy provider.
7 months later we asked Robyn: "Are you happy with the performance of your system so far?"
Above and beyond expectations.
13 June 2021
Great team, great products!
A friendly team who came on time, left a clean place after the job was done. The quoting was great and not pushy, provided 3 options of size and brands. I have indirectly seen their customer service to replace an inverter fried by a lightning and everything went smoothly and quickly. They organized the grid connection for a large inverter.Panel rating: 5/5
Inverter rating: 5/5
09 June 2021
Fantastic installation
Right from the initial meeting with EFS Solar their professionalism and confidence in their service was showcased.I couldn’t be happier with all aspects of my new system.
The Solar Analytics App is such a fantastic way to see the saving live and also a great way to track your energy usage.
Panel rating: 5/5
Inverter rating: 5/5
03 April 2021
BUYER BEWARE. Do your research before you sign a contract with EFS solar
We had an agent from EFS visit our house on Saturday morning and within an hour we had bought 20k worth of solar from them. We were completely unprepared and uneducated regarding solar. The agent told us he was not a salesman but an engineer and he told us EFS have a shop in Cairns, on the main street.The following day we looked up the yellow pages and could not find their shop in Cairns, because they do not have a shop in Cairns. Apart form that, when I read the contract thoroughly, I noticed a few anomalies between what the contract said and what the agent had said.
We also chased up comparative quotes. One new quote from a legitimate Cairns company is thousands of dollars cheaper than EFS for a bigger system of the same quality brands and parts. We were advised by a few other retailers that a bigger system would be better for us because of our power usage.
We also rang clean energy council and found they are not a registered retailer.
Within a few days we decided to cancel the contract, being well within the 10 day cooling off period. We contacted the agent and head office by phone repeatedly and through multiple emails, trying to get acknowledge that they had received the cancellation. The agent finally confirmed he will cancel the contract in a text and then followed on with some rather unprofessional comments.
We have saved money and dodged a bullet by NOT using this company. We will be using a local retailer who is authorised to install our products and a registered clean energy retailer.
12 March 2021
Faultless
Great price, great quality, great install. Good explanation by the salesman.Panel rating: 5/5
Inverter rating: 5/5
22 February 2021
Authentic and professional installer
The installation date was not as important to Guy, head installer, as was the safety of his apprentices when it bucketed down. He actually asked me if it was okay not to proceed as walking on the roof would have been so dangerous! They unloaded and left all the gear here for a few days until it was safe to proceed. I really welcomed that attitude and care as workplace accidents often can be avoided. Guy answered all my questions clearly when the installation was complete and I now feel more confident in the changeover to solar.20 January 2021
Installation of new system
Today I had our new system installed. The team was outstanding. They arrived early which was great. They were very polite and extremally professional. The Team leader explain how to access the app on my phone. I strongly recommend the entire team. Thanks guys07 January 2021
Installation
My name is Martha Yañez, today they solar panels were installed. Neil Clarke, and his worker (a nice young boy) arrive punctual at 8 am, both with great manners. Both of them very professional, straight to work,A neat job.
Once they finished, they cleaned every bit of thrash. No trace of cartoons, of nothing.
At then end all was well explained.
And I have to repeat, well explained, with clarity and such good manners.
You should feel very proud of this team.
I am.
Makes me feel more confident to use this company and to be able to recommend them.
All thanks of Neil Clarke and this lovely boy.
Please let them know how happy I feel about their job
03 January 2021
Great Service by the EFS Team
Dan from EFS Solar was very helpful and the reason I chose this company was that Dan followed up diligently and really worked hard to win my business. He listens to what I wanted and accomodate the different systems I wanted to use. He then worked to give me what I felt was a good deal for the two properties I was looking to install solar on. The quotation and acceptance process were easy. Once it came to the installation the EFS team led by Guy were fantastic. We had some concerns about how the solar would look from the front of the house and the team worked with us to ensure it was installed in line with our wishes. They worked throughout the day and were very professional and polite. Given their great service we put in a request to ensure this same team did the installation at our second property. Again the team arrived on time and did a fantastic job of installing our system. After the installation it was very easy to work with EFS to ensure we received the information to work with our electricity providers. Overall I would highly recommend EFS Solar.
04 December 2020
From Sharon Gilmour
I would like to thank Guy, Sebastian and Jordan for my fast and efficient solar installation today.They were so polite and friendly. They arrived on time and were very compliant with my wishes.
They kept everything tidy throughout the install and packed up and left no mess at all.
They are the nicest boys and did a great job in the heat of the day.
I will recommend the company and my Team to all my friends.
Management should be proud of the way they work. They are definitely an asset to the company.
22 November 2020
Wildly inaccurate quoting just to get the job
They sold us a large system promised to cover the full electricity bill plus some pay back from the supplier for the surplus, (they stated it was a "no brainer" with the government grant) yet their system did not generate a fraction of the electricity promised - it is very disappointing - effectively the monthly cost of paying off their system plus the ongoing electricity supply costs has doubled our quarterly bill!The quote was based on existing electricity supply bills and a predetermined site on roof with known partial shading - surprisingly they did not install parallel wiring to minimize this effect (and did not even discuss this prior to installation) and we have now waited over 4 months for after sales remedy of the lack of power generation capacity without serious attempt at solution - we wish we had considered the alternative providers who did not talk so big and would have been more realistic in output.
Tip don't trust EFS quote
"over promised and massively under-delivered"
Supplier Reply:
Hi Lloyd, As we advised you when we sold the system to you, you needed to cut down trees and you advised us you would, we also advised you to move to the current 15c fit. You did not cut down the trees you advised us you would and you stayed with origin .06c fit when we advised there was a better FIT in the market. We have also offered to move your panels at no extra cost to you. We guarantee production of a solar system and your system is performing normally again we advise you change energy plans as your current plan is not benefiting you. We can not guarantee savings as in your case you have added a extra dwelling to you house after the solar is installed which uses extra power. If you wish to discuss this further or want any more information on feed in Tariffs and how you can get the most out of your solar please feel free to contact us.20 November 2020
Awesome job
From quote to installing we are very happy..Scott, Lachy and Danny did our installation and we couldn't ask for a better team...thanks guys.. we Will definitely be recommending EFS Solar to everyone we know ...10 September 2020
Good overall experience from the start to the completion
A person contacted me and collected a few facts about my needs and my understanding of the market.The sales person contacted me at the agreed time and walked through a couple of options. We agreed for him to quote on a third with possible options.
The Installation team worked solidly for the whole time and were polite and caring of ourselves, our property and neighbourhood.
All the necessary paperwork was completed with me(virtually) and instructions on what I needed to do to submit the application.
Panel rating: 5/5
Inverter rating: 4/5
21 August 2020
Friendly sales staff, prompt installation team with professional workmanship
From start to finish EFS Solar were friendly and professional. Damian from the sales team was very friendly and certainly knew his stuff. He explained the system and advised us of the correct system for our needs. He was also helpful in organising a really good deal. The installation team were on site 15 minutes before their advised time and got stuck in to the work. They were very professional, certainly up for a chat about the work they were doing and their workmanship was nothing short of excellent. After completing the work they explained everything about it and advised us of what we needed to do to get it up and running. We have no hesitation in recommending EFS Solar to any prospective buyers. Well done EFS and we look forward to your ongoing support.25 May 2020
Installation of panels
All was smooth, Callum and Russell did the installing, gave good advice, would reccommend them to friends etc.12 May 2020
Great company, staff very informative
Guy was very polite and extremely helpful, not pushy. The quote wasn't the cheapest but was good value. The installation was done a week after aceptance. The crew were on time, tidy and all done within 4 hours. Overall, we are very happy with the whole exercise.Inverter rating: 5/5
26 March 2020
Very pleased with the solar installation
The sales and quoting process was very informativeThe installation by Scott Frewen and his offsider was performed quickly and efficiently and both of them were very polite and courteous, They were neat with their work and tidied up after themselves very well. I would highly recommend Scott and your company as we were very impressed with their professionalism.
After the grid connection was made Scott explained to us that we would receive an email to tell us to inform our energy supplier that we now have solar energy.
13 March 2020
Nicely surprised
I was a nervous customer choosing to install solar on 2 rental properties and worried that something may go wrong and upset my tenants. But thankfully all went well ... I met Cody and Krystal in their office and they patiently walked me through my many questions and concerns and arranged all finance and installation logistics. Very happy with the end result would recommend these guys.Inverter rating: 5/5
29 February 2020
Great installers and very friendly
Could not ask for a better electrocution funny as always smiling and friendlyPanel rating: 5/5
Inverter rating: 5/5
03 February 2020
Everything very good so far
Panel rating: 5/5
Show Details
Panel rating: 5/5
13 January 2020
Good service, friendly staff.
Would recommend EFS. Was disappointed they have still not installed the promised hot water timer.12 January 2020
Very professional. Very informative.
Salesman was very knowledgeable and great to deal with. Everything I got told would happen did so promptly and correctly.Installers were prompt, efficient, safety conscious and very pleasant to converse with. Discussed all aspects of the installation before,during and after.
The company helped organise grid connection and we were up and running in 5 days.
Everything happened as it should, when it should and was a pleasant experience.
Original Review on 23-04-2023:
Very efficient and prompt
Sales person very professional quote was easy to understand Installation was very efficient and punctual Customer service very efficient Original ratingsPanel rating: 5/5
Inverter rating: 5/5
Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5
10 months later we asked Denise: "Are you happy with the performance of your system so far?"
Yes