EcoSmart Solar Rockhampton Reviews
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About
EcoSmart Solar is a local, family owned and operated business and has been in the solar energy related field since 2004. We are specialists in Solar Hot Water and Grid Connected Photovoltaic (PV) Solar Power Systems and Solar Hot Water. We also deal in solar pool heating and air-conditioning. We provide you tailored solar advice, supply, install, deliver and maintain all solar systems we sell, guaranteeing you excellent after market service and quality system design, tailored to our Central Queensland climate.
At EcoSmart we have a range of extremely good solar power panels to choose from, using top of the range Power-One Aurora inverters and Australian made, Cyclone rated mounting systems.
We have on staff, Clean Energy Council Accredited electricians to provide all aftermarket service, warranty and advice. All power system we install come with a market leading 5 year comprehensive warranty for both parts and labour.
We offer an obligation free on site advice, measure and quote service by our staff, qualified trades people, who can tailor a Solar Solution for your home to achieve maximum efficiency and return, at the best possible price.
All our trades people are fully qualified, licensed and professional. Our installation service is second to none. While we are based in Rockhampton, we service the whole of Central Queensland including Gladstone, Blackwater, Yeppoon, Monto, Miriam Vale, Biloela, Moura, Emerald, Bouldercombe, the Capricorn Coast, St. Lawrence and everywhere in between.
Panel brands currently installed
Panel brands previously installed
Inverter brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
EcoSmart Solar Rockhampton Reviews (27)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 13
- 4 star 10
- 3 star 2
- 2 star 2
- 1 star 0
20 October 2024
25 January 2024
Great Installation
After meeting with the salesman the quote was emailed in a timely manner. The guys that installed the system were very friendly and polite. They tidied up everything and left no mess after the job was completed.18 October 2023
Original Review on 22-12-2022:
Excellent service
Quoting was straight forward, professional and quick.Installation was punctual with installers being polite and leaving site exceptionally tidy.
EcoSmart did all grid connection process, only required me to sign application form which was done electronically.
Supplier Reply:
Thank you Jeff! Merry Christmas!10 months later we asked Jeff: "Are you happy with the performance of your system so far?"
Very much so, thank you to Solar Quotes and their recommended installer EcoSmart23 May 2023
Original Review on 27-07-2022:
Went very well.
The sales and quoting process was direct and no-nonsense. I wanted a good quality system and I got it.The installers were friendly and the electrician was knowledgeable. The solar panels are generating a large amount of power already despite being the height of winter.
Supplier Reply:
Thank you Kieron!10 months later we asked Kieron: "Are you happy with the performance of your system so far?"
All good so far.07 November 2022
Johns Review
Quick and Easy serviceSupplier Reply:
Thank you John!16 April 2022
Excellent service and advice.
How was the sales/quoting process? Excellent. Jeff contacted me after business hours because I was the only time I was available to talk to, due to work commitments. Very grateful of his service.How did the installation go? Great. Polite? Yes. Tidy? Yes. Punctual? Absolutely.
How was the customer service? Awesome. They were very helpful and answered my questions satisfactorily.
Inverter rating: 4/5
Supplier Reply:
Thank you Erika.07 April 2022
Original Review on 05-08-2021:
Right company for the right job
Quick installation and no mess left behind. All electrical problems were fixed on the day8 months later we asked Dino: "Are you happy with the performance of your system so far?"
Still running as strong as the day it was installed10 November 2021
Original Review on 11-03-2021:
No nonsense Installation of good gear
Could not fault Jeff & the Ecosmart team & very happy with the results, $ in my pocket! 8kw inverter and 10.4 kw of panelsSupplier Reply:
Thank you Bill8 months later we asked Bill: "Are you happy with the performance of your system so far?"
Yes, happy with it, power bills in credit despite using air-conditioning when required.22 August 2021
Adequate but expensive.
Sales quoting - average, would only respond to questions with pro forma quotes. No phone calls and did not answer questions asked via email.The installers were really nice people. Just sparkies sent out to do a job. They were polite, they were tidy. Most of the work was to a very good quality but a few things could have been better. External Cat 6 cable unprotected and cable tied to external conduit, solid conduit bent over existing conduit rather than using flexible conduit, additions to fuse box not straight.
Customer service was very average. They send you a txt telling you to call them to confirm your install date. The inverter was lost in transit, we we advised by the installers on the day of install but no communication from the office. When we finally received a txt (not even a phone call) regarding the rescheduled appointment to install inverter they lied about the cause of the problem stating it was due to a sick staff member. They were unaware that the installers had already told us the truth that the inverter was lost in transit. Then somehow the customer service lady was suggesting she was doing use a favour when rescheduling as if we should be grateful.
Supplier Reply:
Good Afternoon James,Thank you for your review.
Yes, we had some challenges with your installation, primarily due to the construction of your home being a 2 storey home built over the top of a completed shed. This delayed our completion of the installation in one day as we normally do.
We attend as quickly as physically possible and commissioned the system for you.
Unfortunately after the installation we where unable to comply with your request to supply you with our installer password. I know this upset you, but we legally cannot give it to you.
Please be assured that we will be here to support you when you need it and thank you again for choosing us as your installer.
10 August 2021
good installation and friendly service
Came out gave me a quote which I thought was good told me I didn't need a bigger system which others were trying to sell us. The installation didn't start to well as the crew thought it was a tin roof apart from that everything went well except for a broken tile which they stuck back together I don't know how long that will last.The crew who did the installation were friendly and very helpful.29 March 2021
Great quality
great quality and prompt service. Top notch brands installed for competitive priceInverter rating: 4/5
26 March 2021
Smooth operators
The office and the installers kept us informed about what they were doing at all times -really professional communication. The installers were pleasant and easy to deal with. We especially appreciated that on our request they cheerfully dismounted and took away our ancient eyesore sat dish (even though it wasn't in the way of the panels). The first price given did seem to be a bit on the high side compared to the other quote and info on your website but a "special" early sign discount of $500 which eventuated took us over the line. Overall a pleasure to deal with and we are looking forward to enjoying our solar in the years to come.12 March 2021
Supplier Reply:
Thank you for your review Kerrie, I'm sorry we didn't provide a better experience for you. Can I give you a call to see where we let you down?30 January 2021
A supplier of quality product and first class service
We were told up front about real costs, reliability and value for money/return on asset.All aspects were fully explained by the business owner/principal
After thorough research we decided to go with a high quality product (non Chinese) so the cost was expensive but we have peace of mind that it is a very good system that will last.
The installation went like clockwork and all paperwork and arrangements with Ergon were completed.
They come thoroughly recommended.
Panel rating: 4/5
Inverter rating: 4/5
16 September 2020
Impressed
Very good to deal with Jeff and the installation team were very goodSystem runs well so far
Impressed with overall package
Panel rating: 4/5
Inverter rating: 4/5
11 July 2019
Original Review on 08-11-2018:
System being installed next week. Very happy with the whole process. Having three recommended providers to deal with rather than having to trawl through the whole process of sorting the sheep from the goats saved us a whole lot of time and stress at a time when we are dealing with some family illness issues. Thank you!8 months later we asked Marie: "Are you happy with the performance of your system so far?"
The system has performed well above our expectations.22 March 2019
Original Review on 17-07-2018:
We are very happy with our new solar. It has only been installed for one week and it is working really well and have already had a follow up call from our installer to check that we are happy and everything is going well.Of the three recommendations of installers given by you, Jeff at Ecosmart Solar was the only one that contacted us. We did acquire quotes from others but found Jeff to be be very helpful and extremely knowledgeable. Jeff gave the best advice after considering our needs.
8 months later we asked Mark: "Are you happy with the performance of your system so far?"
The system has been performing well. We have a battery system installed. We initially had a problem with the Selectronic inverter charger, where it failed in just a few weeks. Ecosmart Solar Rockhampton were immediately on to it, had it replaced and we have not had a problem since.We are more than happy with the system and the way it performs. We have not had to pay for electricity since installation, which can only be a bonus.
Any initial issues we had, mostly just us not understanding how things worked, were happily answered by the staff at Ecosmarrt Solar Rockhampton. They could not have been more helpful.
Overall we are very pleased with the system and the service.
21 October 2018
14 October 2018
04 October 2018
06 September 2018
14 May 2018
13 May 2018
31 January 2018
As well as the 6.5 solar system and selectronic Fronius Inverter I got a 330litre hot water system to replace my instant system
I would recommend Eco smart anyday to someone who was looking for a system
29 July 2017
04 July 2017
16 March 2016
Original Review on 16-07-2015:
We chose a 3kW panel system with a 5kW inverter to allow for expansion, e.g. batteries -- you need to update the question relating to this!We only had one problem: the boss went on holidays just after the installation was done and office staff did not check that all the paperwork had been done for a week -- so we had to wait for Ergon to finish the job and activate the system.
8 months later we asked Angela: "Are you happy with the performance of your system so far?"
The system has reduced our usage (and cost) by approximate 50%, which is what we expected. There have been no problems at all, and we are happy with our system.
Great local installer.
Amazing workmanship. Quotes were self explanatory. Always responded to emails and calls. An amazing combination of REC panels and Tesla battery.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thank you Anand!