DK Electrical Co Reviews
About
Edit 12/9/2024: SolarQuotes advises thanks to our users feedback that DK Electrical Co are currently not responding to calls or texts.
Hi, we're Travis and Scott from DK Electrical Co (also referred to as Dillon and Kenzie Electrical Co), and we’re on a mission! After 40 years of combined experience in the electrical industry, we’ve seen a lot and frankly? We think the way that many solar operators work is broken. There’s too many shady businesses pulling the wool over the eyes of unsuspecting clients.
We’re here to change things up!
We believe that solar should be simple. We believe that the process should be transparent and easy. And above all, we believe that honest, reliable and competent installers doing a good, quality job should be a given.
We don’t mean to toot our own horn, but in a nutshell? That’s exactly what we deliver. Helpful service. Quality installs at a good price. And simply, the best solar power in Brisbane.
Reviewers report paying: $4,607 - $6,700 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
EV Charger brands previously installed
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DK Electrical Co Reviews (140)
Show Most Recent reviews from All time across Australia
Average Scores
5.0/5
Value for money
5.0/5
Quality of System
5.0/5
Installation
5.0/5
Customer Service
- 5 star 132
- 4 star 8
- 3 star 0
- 2 star 0
- 1 star 0
View Timeline
04 September 2024
27 June 2024
Great customer service, product and communications
Everything about the process with DK Electrical was top notch, from the initial contact, to explaining all the information, the install and the followup - very happy to recommend them.Panel rating: 5/5
Inverter rating: 5/5
EV Charger rating: 5/5
21 June 2024
Original Review on 10-08-2023:
High quality installation
I could not the happier with DK Electrical: right from the quotation visit to completion of the install. Let me reiterate that Scott Dillon made a very thorough analysis of how our system would work, and was generally very helpful at the time of quotation - I had a lot of questions, especially concerning futureproofing our system for growth. Scott's manner was much less that of a salesman than an installer. I'm very happy with the install. The team worked well together, and were polite and helpful. Having an app to monitor the system is pretty cool!11 months later we asked Phil: "Are you happy with the performance of your system so far?"
It's been a year since DK Electrical installed our system. It's working very well. Our electricity bills are right down!12 June 2024
Wonderful team and great communication.
The team at DK Electrical were a pleasure to deal with throughout the entire solar installation process. Scott swiftly sent through a quote initially, which was very informative and well outlined.The installation went smoothly and their continual communication throughout the process has bene exemplary.
I would strongly recommend this company to anyone with electrical and solar needs.
08 June 2024
Original Review on 13-08-2023:
Honest, reliable and good price
The process of getting solar was made so much easier by looking at Solar Quotes website, which gave us lots of good information about what to look out for when buying solar. We got three quotes and all were very helpful and sincere but we particularly liked Scott Dillan who came to the house and did a thorough inspection. He was very punctual, polite and didnt try and push us into anything we didnt want, he also came back the following day to make sure that we were happy that everything went according to what he had promised. He connected the solar app to my phone so that I can monitor how the solar is working etc. We are extremely happy with the customer service and all aspects of installation10 months later we asked Linda John: "Are you happy with the performance of your system so far?"
Yes the solar system has preformed well in the past 12 months and so far we are very happy with the results08 May 2024
An incentive was offered by DK Electrical Co for this review. Learn more here.
Easy & Efficent
All the staff at dk Electrical we delt with were great. From our inital inquiry to flicking the switch the process was easy and very efficent.26 April 2024
Fantastic service, great installation and removal of old system
The sales and quoting system was very strait forward process. Scott answered all of our questions in a timely fashion. The quote was backed up with a video expiation and was very helpful.The removal of our old system and instal was very professional, tidy and the lads were all very polite. Scott went above and beyond helping my Wife who got locked out of the house gain access again.
Connection to the grid was all handled by DK and was again a strait forward process.
The one comment I would make before purchasing a solar system is, factor in the condition and suitability of your power board.
Panel rating: 5/5
Inverter rating: 5/5
24 April 2024
Highly recommended
I can highly recommend DK Electrical. Scott provided great information to help us decide on the system and the options in the quote were so easy to understand and well presented. The video of Scott explaining each option was especially appreciated. Scott kept us informed at each step and went the extra mile with installing our panels as we had a few idiosyncratic issues on our roof. We were happy with the price and the whole process. Very professional and responsive service. Thanks Scott!12 April 2024
Small, but reliable team of professionals
I was quite happy with moving forward with DK Electrical and so far I didn't regret my decision:- The price was reasonable (not the low-coster, but also not the top one, only necessary things in the offer);
- Good quality solar panels (Jinko Tiger Neo);
- Timely installation;
- They were able to handle my complicated case (the access from the roof to the inverter place and then ot the board wasn't trivial);
- I like both online measurement tools they provided;
- They handled the whole process with my current electricity provider.
Panel rating: 5/5
Inverter rating: 5/5
28 March 2024
Everything you’d want
Amazing work and customer care by the whole team at DK electrical. We chose DK as we are based in south GC and they are represented locally, and offer a contact point long after the job is done giving us the reassurance we wanted to proceed. Great clean install, black on black panels to keep it discrete and hoping to slash our power bill to near zero. Cheers team26 March 2024
Smooth process
Everything about the whole process was smooth and enjoyable.So far the system is operating as promised.
16 March 2024
Great experience overall with fast turnaround
Installation went very smoothly . The team were very professional and organised.Panel rating: 5/5
Inverter rating: 5/5
08 March 2024
A wonderful experience and a job well done!
Travis and his team were wonderful throughout the process of upgrading our old solar system to a new one. After a quick chat on the phone they helped us work out our options and presented them to us in a clear way that made it easy for us to make a decision. They organised the installation promptly and the team did a professional and efficient job, keeping us updated throughout the process. They ensured we were all setup and comfortable with using the system once the installation was complete. We'd highly recommend DK Electrical!Panel rating: 5/5
Inverter rating: 5/5
06 March 2024
Experienced Electrician and not a typical salesperson
I requested three (3) quotes and DK Electrical Co. were the only ones to actually explain the process, the differences in products and give me a genuine overview of what to expect. I didn’t feel rushed and I wasn’t ‘sold’ to. From quote to installation, I was kept up to date, the boys turned up on time, were neat and exceptionally thorough with placement of the panels and wiring. We are so happy with the service and delivery we received and could not recommend DK Electrical Co. highly enough. Thank you.Panel rating: 5/5
Inverter rating: 5/5
05 March 2024
Prompt & reliable
The whole process from getting the suppliers from Solar Quotes to the install only took a few weeks. The install process ran smoothly. A minor hiccup at the end which was rectified on the spot.They guys were quiet, courteous and cleaned up after themselves.
Still waiting for grid connection through my energy retailer
04 March 2024
Excellent Communication, Time-Management and Installation
Scott provided excellent service throughout our the whole process. Was very informed and personable when initially meeting for our quote. Was easy to get in contact with if we had any questions and was always prompt to reply. Did an excellent installation and had a follow up chat with us as well to make sure we were happy with everything.Scott was very trustworthy and I would recommend DK Electrical to any of our friends or family who needed a solar installation.
Inverter rating: 5/5
02 March 2024
A seamless process by DK Electrical Co
From the onset I was treated with respect and patience. I say patience as I am a 75y.o. woman who lives alone and have zero knowledge about solar panels. Scott explained in detail the process involved from beginning to end. The follow-up emailed attachments explained any additional information that I suddenly thought I may need.Scott and his crew were extremely confident and the whole process was seamless. The guys were respectful and polite every step of the way.
Value for money? Absolutely?????? I highly recommend the team at DK Electrical Co.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
16 February 2024
Easy to deal with and professional installation
Install was a week after singing. Tradies cleaned up after themselves. Couldn’t ask for a better job.29 January 2024
Fantastic customer service, quality product and installation.
The DK Electrical crew were fantastic.In the initial quote process everything was explained in full and all questions were answered leaving no ambiguilty about what we were buying. Four detailed quotes were supplied, each varying in hardware and savings over time.
Installation was done promptly, with no fuss and all work was completed to a very high standard.
Full operating instructions, warranties, hardware manuals and aftercare was supplied.
10 December 2023
Reliable solar company, DK Electrical Co
Scott was very respectful and very helpful although I poured many questions and concerns during quote process.I searched many reviews and websites plus getting two more quote with other companies. Every aspect, DK Electrical Co was very reasonable with products and price.
The installer did the job nicely and cleaned up the site after completing the installation.
I am so happy to go with DK Electrical Co installing the solar system.
I recommend you to go with DK Electrical Co.
Panel rating: 5/5
Inverter rating: 5/5
08 December 2023
Great customer support
The team were great, flexible and communicated well. Providing support, before during and after insallInverter rating: 5/5
06 December 2023
Absolutely fantastic!
Dillon and Kenzie installed my solar system and I could not be happier. I would highly recommend these guys...super professional and friendly with great installers who work for them! They installed a 6kW system at my house, and the whole experience from quote to finish was flawless!Inverter rating: 5/5
23 November 2023
Very knowledgeable, 100% recommend
Scott was very helpful with all the questions I had.They were over many, many days. Can't fault the service and install. We almost went with another company that advertises regularly on television and radio. We are so glad we didn't, we would have spent a lot of money on something that didn't fit our needs.
14 November 2023
Great service and very professional team
Great service and a very professional team. Very impressive tidy installation.18 October 2023
Fantastic from start to finish
Scott and his team were brilliant from start to finish. Scotts attention to detail in the beginning was phenomenal. I had plenty of questions and Scott explained everything. The video included in the online quote was very helpful and informative!The boys on the day were excellent, there was 0 mess afterwards and they even hung around after and showed me exactly how to use the app on my phone. They were also lovely to my dog and 2 young boys who were fascinated by their work.
The process was completely stress free. D+K's Solar Project Timeline that is provided via email helped us get our bearings into how far through the job Scotts team were. Everything is up and running perfectly! Couldn't be happier!!
Panel rating: 5/5
Inverter rating: 5/5
18 October 2023
Fantastic service - great installation and changeover
Quote process and advice was very easy and helpful. Explained the options very clearly and simply. Quoted price was a surprise as to value for money and the cost benefit outcome made the decision easy. Installation timeline was very good - all done earlier than advised. Technicians turned up on time, completed the job promptly and professionally, kept us in the loop during the install and cleaned up afterwards. Customer service was excellent - Scott and his technicians made sure we were set up on the app and followed up to confirm everything functioning ok.18 October 2023
Awesome experience and great service
Scott was excellent work with and helpful every step of the way16 October 2023
A great install with great service.
Scott and team were great to deal with and the team did an excellent and professional install.Inverter rating: 5/5
30 September 2023
Awesome service, great guys!
We recently installed a 20kW system at our place in tallebudgera. Scott from Dk Electrical came out and ran us through our options. It was clear he wasn’t trying to push his own agenda, and genuinely had our best interests in mind. The installation went smoothly, the team were in time, and ran us through the systems operation thoroughly before they left. A great experience all around. We’d definitely recommend DK Electrical Co to anybody looking for a quality solar system.Panel rating: 5/5
Inverter rating: 5/5
29 September 2023
The most down to earth and honest Solar company you will find.
Scott from DK Electrical was amazing. He was down to earth and amazing to deal with. I had done my homework and spoken to a lot of solar companies and Scott was the most honest and down to earth person I spoke to. Being an electrician and installer himself, he was able to answer all of my questions and didn’t treat me like a dumb woman. He didn’t try and oversell and push me to install something more than I needed (like some companies tried to do). I can’t wait to use my app to see how much power I’m making and money I’m saving. DK Electrical were also one of the most reasonably priced of all the quotes I obtained. The installers were very thorough and friendly and explained things really well to me also. I would highly recommend DK Electrical to anyone wanting solar power.20 September 2023
High quality Service
The whole process from ringing for a quote to the installation and commissioning was simple and stress free and a high standard. Scott responded quickly to my initial enquiry and completed an inspection and quote within 5 days of my first call. I had studied the Solar Quotes website so I was ready with my page of questions.Scott answered all my question and the information he provided was consistent with the knowledge that I had gained from the Solar Quotes website. He provided some options for the design and guided me in selecting the best option for my situation. I was confident that the solar system design and equipment was right for me.
Installation was booked for the week after I returned from 5 weeks holiday. Everything went according to plan and the next day my solar system was up and running. The installers, Elliot and Ben, were respectful and friendly and completed the job without any hassles. Their workmanship was a high standard including thoroughly cleaning the site when finished.
All the paperwork required by the various regulators was completed by DK Electrical and I could relax on my holidays knowing that everything would be ready to go when I returned. The high quality service provided by Scott and his team is rare and the best I have every experienced. I highly recommend DK Electrical for any design and installation of a solar system.
Panel rating: 5/5
Inverter rating: 5/5
01 September 2023
Trustworthy, good prices, clear communication
The quoting process from DK was streets ahead of other providers. Scott came to my home, did up a design, and the price was competitive with good quality components.We ended up with a 6.6kW system with a sungrow inverter which was appropriate for our roof, our needs and our budget.
DK were really helpful throughout the install process and explained all of the steps clearly. They made all of our options clear and I felt at all times that they were genuinely focused on getting the the best possible system for us. It's a real leap of faith given that I didn't know about solar and they're a really trustworthy group (I have a mate who is a solar engineer who checked out the contract and design before I signed - he was impressed with the detail and gave it two thumbs up)
Their crew on install day are a nice bunch of guys who really know what they're doing. Nothing is a problem and they talked the whole thing through with us so that I we know how it works. I can highly recommend them.
Inverter rating: 5/5
01 September 2023
Really happy with installation
When I contacted Scott I already knew a bit about systems available, he was really helpful and suggested some options, including some black solar panels that looked really attractive. He showed me some pics and that sold me. I never felt like I was being sales pitched, like with other companies. The pricing was decent and they were really accommodating with my schedule, as I was waiting on my roof to get painted and there was a lot of rain delaying the job over summer.When they installed, Travis checked out my meter box and offered to resolve some issues, which was really helpful, if they were located closer I would probably have made them my go-to electricians.
After install contact was great, very happy with their customer service. Would definitely recommend.
Panel rating: 5/5
31 August 2023
I couldn't be happier with my solar installation!!!
As always, I’m extremely delighted with the service provided by DK Electrical Co. From quoting, to installation and after sales service, it is always a pleasure to deal with this company. Communication from the team is exceptional, and I cannot fault the process at all, from start to finish. I didn’t have to lift a finger throughout the whole process, except unlock the gate for them to come in!Panel rating: 5/5
Inverter rating: 5/5
13 August 2023
Great company, awesome install
Scott from Dk Electrical Co really knows his stuff From the initial quote it was eve sent DK Electrical Co had our best intentions in mind, and not that of just getting a quick sale. The installation went really smoothly and was all up and running by the end of the day. The app is really cool, and we also got the guys to install our EV Charger. Really happy and would recommend this company to anyone looking for great service and quality work.Panel rating: 5/5
Inverter rating: 5/5
12 August 2023
Great stuff
Scott, Patrick, Josh and Lachlan were great.- Informative, punctual, super friendly, and a pleasure to deal with.
- Wonderful technology installed really well.
- They were very accomodating with funding the install with a Green Loan, which was great.
- Having the EV charger integrated with the solar system is just plain cool!
- Highly recommend this quality company.
03 August 2023
Fantastic experience! Highly recommend
We had our solar installed with DK Electrical Co a year or so ago. Trav and Scott were a pleasure to deal with right from the get go. The system was installed professionally, looks great and most importantly is performing at the level they told me it would. Our standard electrician even commented on what a great job they’d done. Would recommend these guys to anyone looking for a quality solar system!Panel rating: 5/5
Inverter rating: 5/5
03 August 2023
Professional, knowledgeable and faultless service
Scott came out to the property to go through our requirements a couple of days after I posted on Solar Quotes. He then produced a detailed, easy to understand video that took me through all the details of his quote, with links to all the products sheets and fact sheets I needed. I found this process really helpful and because it was provided as a video with accompanying quote, I could come back to the details I wanted to re-visit.The quote was really competitive and they offered high-quality panels and systems. I also asked Scott to quote on and deliver an EV car charger - no problems for them at all.
The installation was seamless and occurred exactly in the time frame they committed to. Scott then personally took me through how to use and understand the inverter, car charger and associated apps.
From start to finish, their service, knowledge and professionalism was outstanding. I would definitely recommend them.
Inverter rating: 5/5
30 July 2023
Solar solution
From Quotation to final installation, DK were professional and totally informative on selecting system, installation date and greeting the job done.09 July 2023
Right in the sweet spot!
Scott from D and K Electrical was one of my three responders through SolarQuotes.com.au, and I found his conversations, thoughts and knowledge to be clear, and as simple or as detailed as I needed, when the discussions went over my site, the various options, or he was explaining his recommendations. I have some general technical understanding but I did not have a lot of time to invest in getting across all things solar. However between solarquotes articles, the other two responders and Scott's own information I felt confident about which way to go.The contact from D & K in those early stages was prompt, and they were able to get on to our site to start roughing in, at the right times during our new-build. When it was time to put panels on the roof, or to bring in the inverter etc, again they were on time and had everything required.
Polite? Tidy? Punctual? Yes to all three.
The main thing that made me choose D & K apart from their quality and ease of communications mentioned above, is that I think they can look and listen to the customers situation, and recommend a package that hits the sweet spot. For me, that wasnt to have the ultimate, number one, top shelf product selection for every component, but the ones where the performance is right up with the best, the manufacturer might be the worlds 3rd largest instead of the number one; warranty and functionality is all there, and D&K as reseller have installed enough units from the same manufacturers to have confidence on behalf of their customer.
Thats what I reckon I got from D & K, along with a nice tidy installation, and a "happy to come back and fix any issues" attitude. And if I recall correctly, they got me the best price per kW available to me.
So all in all, in my 1st solar system, I got more performance for less dollars than at least one of the other responders was telling me I needed, a nice installation, and I feel confident that the system is going to deliver for years to come.
Panel rating: 5/5
Inverter rating: 5/5
05 July 2023
Absolutely seamless installation!
The whole process from quoting to installation of our solar from Dillon and Kenzie Electrical Co was exceptional. The team was extremely professional, knowledgeable and their attention to detail was impressive. They took the time to assess our new property, discuss our needs and give us expert advice on the best solar for our home. They explained the whole process simply and clearly and we couldn't be happier. I will recommend (and already have been!) Dillon and Kenzie Electrical Co to everyone I know!Panel rating: 5/5
Inverter rating: 5/5
21 June 2023
Excellent company to work with.
The whole process of enquiring about the installation of solar panels on our house, to our requirements for future needs, quality products and then the quotes for prompt, precise and accurate.Date was given for install and they were promptly on site at 6:30am.
All behind the scenes paperwork and approvals completed by DK Electrical making the process very simple.
Installation was completed in one day and everything left clean afterwards.
Trav came back next morning to work me through the Fronius app and answer any questions.
Excellent company and tradesman to work with.
Thanks!
19 June 2023
Fantastic Installer, Customer Service amazing ????
Amazing Company ????Scott and the team at DK Electrical have been an absolute pleasure to have on site.
I’d been dealing with Scott on and off for over 18mths before my solar was ready for install. Scott never pushed me away even though my timeline was further away than the ones he was currently dealing with. His insights into local rules and regulations were very helpful, things I hadn’t been told before.
Once I was in my new place, Scott came out and provided two options for me. I ended up going with a 8kW system made up of 20x Hyundai Green Energy UF panels and the Fronius Primo Gen24 6.0plus inverter.
Super happy with it now. Had an issue with the inverter originally, but once I showed Scott what was happening he came out and sorted it out with the manufacturer call centre and I’ve never looked back. Since the inverter was sorted out, I haven’t had a power bill only credits increasing on my account. Super stoked.
Along with the solar installation, Scott and the team have come out to do additional electrical work at my place several times. They are now my “go to” electricians. They never disappoint
Can’t recommend these boys enough.
Panel rating: 5/5
Inverter rating: 5/5
14 June 2023
Very Happy Customer
I’ve recently had a 5kw system installed by the boys from Dillon and Kenzie Electrical and had a stress free experience from the beginning to completion of the project. Scott was extremely professional, arrived on time and answered all my questions in a polite manner. Love the app that they helped set up on my phone that is easy to use and understand. Can’t recommend these lads enough12 June 2023
A level of service that is rare today
DK's service has been above and beyond for us! We have dealt with Scott several times since the original installation, including when our renos impacted on the layout of our solar panels, requiring a redesign and reinstallation. Scott has not only provided a professional service, but he himself has been a real pleasure to deal with. Nothing has been too much for him, and when he says he's here for the life of the system, he means it.We had an ongoing issue with our inverter and, rather than leaving us to sort it out ourselves, Scott went in to bat for us. He worked tirelessly with the manufacturer over a period of 2-3 months to to get a ‘real’ solution (and not just a patch). We are delighted with the outcome, and are extremely grateful to Scott for his willingness get alongside - he truly went above and beyond and has provided a level of service that is rare today. Thank you Scott for your brilliant service!
07 June 2023
Couldn’t be better
Scott and the team were awesome to deal with from our initial enquires to the installation and follow up customer service. The team are a wealth of knowledge, no nonsense sales process, and installation was first class and called in post install to check things were running as smoothly as possible. I couldn’t recommend Dillon and Kenzie enough! Thanks lads.Panel rating: 5/5
Inverter rating: 5/5
30 May 2023
Great installers with superb communication before and after the installation.
The solar quoting process was swift and efficient. The qoute was explained with a video link and over the telephone to ensure all of my questions were laid to rest.Installation was arranged promptly whilst the installation team was courteos/polite and punctual.
The grid connection was arranged was arranged by Dillon & Kenzie so the system was up and running without our involvment.
Panel rating: 5/5
Inverter rating: 5/5
25 May 2023
Great installation
Excellent job. Helpful and would recommend for a solar installationPanel rating: 5/5
Inverter rating: 5/5
24 May 2023
Friendly great quality installer
Scott from DK was prompt, friendly and informative. The video explanation in the quote was a nice touch even after taking the time to attend our property to quote.Everything was well explained with plenty of opportunity to ask questions and listen to suggestions.
Install time frame was reasonable and the installation was professional and very neat. Scott even took the time to make sure the inverter was up and running on wifi and through the app.
Would definitely recommend DK electrical for your solar install.
18 May 2023
Awesome to work with, from sales through to installation.
Installation was for a Fronius Wattpilot and smart meter within an existing 6kw PV system (which included a Fronius inverter)Inverter rating: 5/5
Very happy with DK work and staff: cooperative, punctual, good price, knowledgeable, quality hardware and installation
DK Electrical installed our 6.6kW PV system in Jan 2024. Jinko Tiger Neo panels, 5 kW Sungrow inverter, Schletter racking, Catchpower relay to solar power the hot water system. After 7 months of operation, I am very happy with the result. On a sunny winter day, I get the max 5 kW output from unshaded panels facing north and west. The best possible result, and the electricity bill is much lower now.I chose DK because they had the best combination of: quality hardware; good price; good reviews; own staff do the work. The team were happy to answer all my numerous questions. They had bad luck with wet weather and they coped with that well. They went above expectations in replacing some cracked tiles they found, which were not their fault.
DK promptly provided a detailed quote. After installation they arranged the Energex connection and explained customer matters such as operation of the inverter. DK also provided a detailed user manual with useful maintenance and warranty info.
I can recommend DK as a team who are cooperative, know their subject and do a quality installation.
Panel rating: 5/5
Inverter rating: 5/5