CSA Services Reviews
About
Please Note: It has been reported to SolarQuotes that CSA Services has gone out of business.
Based on reports from previous SolarQuotes user experiences - we believe CSA Services are currently not operating
ASIC Notice advises the Company CSA Services Pty Ltd ACN 126 221 314 was Deregistered on 04/01/2023
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CSA Services Reviews (571)
Show Most Recent reviews from All time across Australia
Average Scores
4.2/5
Value for money
4.4/5
Quality of System
4.6/5
Installation
4.6/5
Customer Service
- 5 star 119
- 4 star 403
- 3 star 48
- 2 star 1
- 1 star 0
View Timeline
28 September 2022
22 May 2022
CSA Services is NOT contactable.
I have no issues with the installation in 2018. However I have an issue with the SolarEdge inverter and CSA services is not contactable.The web site domain name registration has lapsed. I don't think the business is operating any more.
The image is the error code the inverter shows, and is not currently working. I have contacted another solar company to replace the broken Inverter via warranty.
Inverter rating: 2/5
10 November 2020
15kw System + Battery - fantastic after sales support
This was the second system I had installed by Paul at CSA. Paul knows his stuff and does a fantastic Job both speccing and installing. If anything goes wrong Paul always answers the phone and answers questions and helps getting things resolved. Premium gear,Premium installation and premium service. Have recommend to friends and family and have had the same feedback. Definitely would recommend.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
18 May 2020
Original Review on 24-01-2018:
28 months later we asked James: "Are you happy with the performance of your system so far?"
Yes, system is excellent. And 3 years later my installer CSA Solar still notice if my system is not downloading data properly and chase me up to help me fix it.- Excellent service.04 April 2020
Original Review on 05-08-2019:
8 months later we asked Norman: "Are you happy with the performance of your system so far?"
The system lives up to my expectations. We manage to feed in way more energy into the grid than we consume resulting in constantly getting credits on our energy bills. If the system continues to perform this way, it will pay itself off in about three years and earn us money after that.02 April 2020
Brilliant, no need to look elsewhere
Only company that sent out an advisor who spent an hour up on the roof, measuring and checking out best positioning. Excellent after sales. Qkr! Company so why look elsewhere?06 January 2020
Original Review on 09-05-2019:
8 months later we asked Lance: "Are you happy with the performance of your system so far?"
Probably not. I expected a greater reduction in our electricity bills. Has certainly been some reduction though. Even though we have 28 panels, the best output I have seen is 5500 watts at peak time. Expected higher. I guess over 12 months the power saving would be perhaps 30%. We will see.05 January 2020
Excellent service and honesty when quoting and installing
The quoting process was made extremely easy and transparent with honesty provided by the salesman throughout.Installation went off without a hitch and so far the ongoing customer service has been great!
31 December 2019
Great installer, effortless installation.
The quoting process was easy, I managed to get a top quality system at a great price. The installation was effortless, they arrived on time and everything went according to plan. They were very organised, polite and tidy. I would highly recommend CSA Services, they even helped to organise the grid connection after the installation. Thanks Solar Quotes and CSA Services.03 December 2019
Original Review on 03-04-2019:
We were impressed with all companies you recommended and the information received. CSA were professional right from the first on site meeting and knew their product really well.8 months later we asked Tim: "Are you happy with the performance of your system so far?"
Yes20 November 2019
Original Review on 20-03-2019:
I am still awaiting an updated Schematic Circuit Diagram to go in the Operators manual, supplied. The diagram to reflect actual changes made to the proposed installation. An e-mail reminder for this diagram update request, was only issued yesterday, 19Mar 2019.Supplier Reply:
Hi Ross,Thank you for taking the time to leave your review. I will follow up on the schematic circuit diagram and ensure this is sent through promptly.
Kind regards,
Catherine
8 months later we asked Ross: "Are you happy with the performance of your system so far?"
The installation was made in March of this year. Less than 12 months. I am happy with the system but it is too soon for a long term impression. So far, no complaints. Thank you.13 November 2019
Great Solar Experience and Advice
The whole process was so easy and the installaion was done quickly and professionally. The team was very friendly and answered all our questions.Thanks Paul and Catherine for the great service, will definately refer my friends to your wonderful business.
04 November 2019
Still waiting installation of new meter from AGL. So at this stage no rating for quality of system
All went very smoothly - Every thing was well organised and completed on the day. Replacement of switchboard was required and included in original quote18 October 2019
Best price!
Great company to deal with even though the installation was a bit trickier than quoted for. Highly recommended.08 October 2019
Original Review on 02-12-2018:
10 months later we asked Wayne: "Are you happy with the performance of your system so far?"
Except for the faulty Inverter it has performed ok.03 October 2019
Original Review on 31-01-2019:
Unfortunately we weren't aware that our supplier would drag out our meter reconfiguration (new house new meter which electricians say is OK for solar power) for as long as possible, delaying us getting credit for surplus power generated. We are still waiting for the supplier to get off their butt. We have reported their tardiness to the ombudsman.8 months later we asked Victor: "Are you happy with the performance of your system so far?"
Yes has met all our expectations19 September 2019
Original Review on 17-12-2018:
The last two are average because on the installation day they hit us for an extra $500 (7.54%) to upgrade our power board, which supposedly has asbestos in it.9 months later we asked Geoff: "Are you happy with the performance of your system so far?"
Not really, due to most of the 6.5 K being on the Eastern side, with some tree shade. Minimal customer service since installation (very late October), was good, but not changing the initial rating.16 September 2019
Original Review on 15-01-2019:
8 months later we asked John: "Are you happy with the performance of your system so far?"
yes, as far as I know02 September 2019
Original Review on 01-01-2019:
Thanks to you Finn for making the opportunity available where I could get a good cross section of quotes from different Operators. In the end I chose the system I felt best suited my family and was a good quality system. Of course I have to take the word of the sales person however with all companies who quoted, all sales persons were from a technical background and not just trying to sell their product. I chose Solar Edge from CSA Services because it was from my perspective the best of the systems offered and not necessarily the cheapest. I rated all questions 4 star. I never give anyone a Fantastic rating. At the end of the day, the proof is in the eating of the pudding. Once I have had my system working for a while then I can make an informed decision on my system.Cheers
Harry
8 months later we asked Harry: "Are you happy with the performance of your system so far?"
Great system. I have not had to pay for any electricity in the nearly 12 months since I purchase this system and had it installed by CSA Services. In fact my account is in credit with my supplier. This is great news as it achieves and exceeds my expectations and justifies my decision to install.Of course I don't get too carried away as it's early days yet
13 August 2019
Hassle free.
Was really happy with the original quote, with no hard sell unlike some of the other companies. Roy was very happy to work with me to design exactly what I wanted, within my budget. Installation guys were friendly and after sales service has been prompt.Panel rating: 5/5
Inverter rating: 5/5
24 July 2019
Original Review on 20-11-2018:
8 months later we asked ALAN: "Are you happy with the performance of your system so far?"
Hard to say definitively as we have only had installed for 7 months & have only lived in the house for 10, so do not know how the seasons effect this particular house yet.22 July 2019
A bit slow to get the quote out!
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15 July 2019
Original Review on 13-11-2018:
Installer guys were really nice and kept me Informed especially as there were some issues with the roof trusses.8 months later we asked Sue: "Are you happy with the performance of your system so far?"
Yes07 July 2019
Original Review on 20-03-2019:
CSA quoted for and delivered the system I wanted. No hard selling or upsell. Good value products and service. It took 2 days for the decommission and install in 39 degree heat but hey did a great job.Supplier Reply:
Hi Craig,Thank you for your review! It was certainly a warm couple of days during your install!
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services
4 months later we asked Craig: "Are you happy with the performance of your system so far?"
The system performs to the standard I expected.03 July 2019
Original Review on 31-10-2018:
8 months later we asked Bronwyn: "Are you happy with the performance of your system so far?"
Very happy with results so far- System does go offline so I can't see what we are producing in that snapshot in time,but it is still functional.29 June 2019
Overall very good experience with CSA. Great sales experience (Very experienced ex-installer as sales guy - Roy), Very good product offering (Solar Edge Inverter), best price, some confusion during the install lead time (but not a big deal), fantastic install team (Very professional guys - Wayne, install date was in-line with original estimates). No issues since install (now 2 weeks). Would definitely recommend CSA.
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10 June 2019
It’s really worth shopping around and really doing your homework on each system - solarquotes really help with this background work too!
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23 May 2019
21 May 2019
Original Review on 13-09-2018:
Only one missing bit of information- Origin takes 30 days to connect system to the grid, and instal new meter, and until then the system is off. Not happy!!Supplier Reply:
Hi John,Thank you for taking the time to leave a review.
As discussed, the lead time for the solar metering works has increased significantly since the electricity retailers such as Origin and AGL have taken over this work from Energex (Power of Choice reforms). This is compounded by the fact that Origin in turn sub-contract this work out. If an appointment is required, such as your situation, then the lead-time is even more prolonged.
I have sent Origin New Connections an email again today to see if they can provide an update on your status.
Kind regards,
Paul, Catherine and the Team at CSA Services
8 months later we asked John: "Are you happy with the performance of your system so far?"
Yes, after replacement of the initial inverter.16 May 2019
Installation went fine, but aftersales service is disappointing.
We went through SolarQuotes for 3 quotes, 2 installers replied, one couldn't be bothered to get back to me. The 2 quotes we got were for very similar price, used the same racking system (Radiant), same inverter (Fronius), just different solar panels. In the end we opted for a bigger system (10.8kW) installed by CSA Services, for the budgeted price. From initial consultation to final sign off we are very pleased we chose CSA. The initial consultation was conducted by an electrician, not a salesman like the others. He was informed, polite and not pushy. We had a lot of questions, some on the day, and many after, which were answered promptly and to our satisfaction. We had to wait a while for the inverter to be supplied, but the installation was professional, neat and tidy, and exactly as we had requested. The weather unfortunately didn't cooperate, requiring the completion of installation to the next day. There was a 3 week delay until the electricity meter was replaced, while I was itching to turn the system on. That happened yesterday, and today the system is running. Quite addictive (and informative) to be able to monitor how much power is being consumed, and how much is being generated with the App from Fronius.
We are were very pleased with CSA Services, until I noted a fault in the data from the Fronius smart meter. The system apparently never exported any electricity back into the grid, despite producing in excess of 7kW, with no power consumption apart from the fridge and pool pump. I called and informed them of the problem, and was told they will get back to me as soon as someone has looked at the data. A week went by with no reply. I called again, and again the same promise of getting back to me was never fulfilled for week. I called again, a little annoyed at this stage, and was met with a rude reply that they will get back to me. It took 4 weeks for them to get back to me and send someone out to have a look.
The initial consultation and installation went smoothly, and the system works, but the aftersales service leaves much to the imagination.
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We went through SolarQuotes for 3 quotes, 2 installers replied, one couldn't be bothered to get back to me. The 2 quotes we got were for very similar price, used the same racking system (Radiant), same inverter (Fronius), just different solar panels. In the end we opted for a bigger system (10.8kW) installed by CSA Services, for the budgeted price. From initial consultation to final sign off we are very pleased we chose CSA. The initial consultation was conducted by an electrician, not a salesman like the others. He was informed, polite and not pushy. We had a lot of questions, some on the day, and many after, which were answered promptly and to our satisfaction. We had to wait a while for the inverter to be supplied, but the installation was professional, neat and tidy, and exactly as we had requested. The weather unfortunately didn't cooperate, requiring the completion of installation to the next day. There was a 3 week delay until the electricity meter was replaced, while I was itching to turn the system on. That happened yesterday, and today the system is running. Quite addictive (and informative) to be able to monitor how much power is being consumed, and how much is being generated with the App from Fronius.
We are were very pleased with CSA Services, until I noted a fault in the data from the Fronius smart meter. The system apparently never exported any electricity back into the grid, despite producing in excess of 7kW, with no power consumption apart from the fridge and pool pump. I called and informed them of the problem, and was told they will get back to me as soon as someone has looked at the data. A week went by with no reply. I called again, and again the same promise of getting back to me was never fulfilled for week. I called again, a little annoyed at this stage, and was met with a rude reply that they will get back to me. It took 4 weeks for them to get back to me and send someone out to have a look.
The initial consultation and installation went smoothly, and the system works, but the aftersales service leaves much to the imagination.
14 May 2019
Great install, fantastic value for money.
Sales process was very informative and thorough. The system was installed with no issues at all and everything was very well done, with great attention to detail. very happy with our new solar system producing plenty of energy!09 May 2019
07 May 2019
Not good customer contact after contract signed. Would have made a different decision had I known that it would take so long to get installed.
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07 May 2019
29 April 2019
Great company to deal with from the initial quote to the installation.
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20 April 2019
CSA Services were less than great with communications. I had to remind them that I had accepted their quote. A query I made went unanswered for 3+weeks despite 2 follow-up requests. When the query was finally answered by phone I was promised an email confirmation which has not arrived. Information provided by me in an email was not passed on to the installation crew with the result that they had to return another day to complete the job. Everything worked out in the end and I'm pleased with the system I got.
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16 April 2019
Original Review on 15-08-2018:
Everything was smooth, and it was so easy working people from CSA.Supplier Reply:
Hi Xin,Thank you for taking the time to leave a review.
We are pleased your solar experience was smooth and easy! :)
Kind regards,
Paul, Catherine and the Team at CSA Services
8 months later we asked This person: "Are you happy with the performance of your system so far?"
Yes, they are working very well.13 April 2019
The salesman was great. The installation was a comedy of errors! The subcontracted panel man did not install as per the agreed layout, he did his own arrangement. The outside meterbox was underwhelming with its off kilter plywood repair of the wall. The inside switchboard could not be configured with what box they had and they fixed it in a way that it could not open! The inverter was not switched on so initially was it not producing power (for the first week) and the paperwork was all done up in the name of a technician that did not even install the system.
THEN they asked me to pay for all that! I declined to pay.
I had tried to contact the salesman but he went off line ( in fact he was on leave but this was not communicated to me). After a few days the salesman Roy called me at night, when he finally got to hear of my complaints. I sent him photos. He also seemed surprised it had all gone so wrong. He apologised and organised for everything to be fixed. On 28/3/19 it all got sorted. And now its making lots of power! Alinta is due to swap the meter on 2/5/19.
I think the problem was a lack of supervision for the installation.
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THEN they asked me to pay for all that! I declined to pay.
I had tried to contact the salesman but he went off line ( in fact he was on leave but this was not communicated to me). After a few days the salesman Roy called me at night, when he finally got to hear of my complaints. I sent him photos. He also seemed surprised it had all gone so wrong. He apologised and organised for everything to be fixed. On 28/3/19 it all got sorted. And now its making lots of power! Alinta is due to swap the meter on 2/5/19.
I think the problem was a lack of supervision for the installation.
11 April 2019
Original Review on 09-08-2018:
8 months later we asked Mark: "Are you happy with the performance of your system so far?"
Yes.In the last 6 months my power bill has reduced from $600 to $9.20. going on that rate I will have paid off my system in 5 years so a 20% return, not only that I feel that I am making a difference to climate change by reducing my greenhouse gasses.
08 April 2019
02 April 2019
The up sell, with respect to batteries, from SAE Group completely turned me off their company. As an electrical engineer, I was really annoyed with the salesperson. I'm not an idiot! CSA are awesome, and they listen to their customer, i.e. the people who pay their wage... I am concerned that so many customers must get exactly what the solar company wants them to have - and these are the supposedly legit companies...
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26 March 2019
21 March 2019
Very satisfied
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18 March 2019
We were very happy with CSA from every perspective.
Thank you for taking the time to leave a review for CSA Services.
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services
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Supplier Reply:
Hi Julie,Thank you for taking the time to leave a review for CSA Services.
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services
14 March 2019
Supplier Reply:
Hi Steven,Thank you for taking the time to leave a review for CSA Services.
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services
13 March 2019
Excellent from quote to installation and great after care service as well. Kept us informed via email with updates and was able to answer any questions we had. Very happy with CSA.
Thank you for your review!
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services
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Supplier Reply:
Hi Sharon,Thank you for your review!
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services
11 March 2019
The service from all contacts in this company was great. The time for permission for our oversized system from Energex was explained and as soon as we had permission, we were able to go ahead with our installation. The installation went smoothly and there was no clean up for us after the tradesmen had left. The system is working beautifully and for the first time, we are waiting for our next electricity bill.
Thank you for review! We'd love to see your next electricity bill too if you wouldn't mind sending us a copy?
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services
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Supplier Reply:
Hi May,Thank you for review! We'd love to see your next electricity bill too if you wouldn't mind sending us a copy?
We appreciate your business.
Kind regards,
Paul, Catherine and the Team at CSA Services
11 March 2019
24 February 2019
22 February 2019
From start to finish both Solar Quotes and CSA Services made it a very easy process. We have now had the system in for 4 months and our quarterly bill for November, December and January has gone from around $850 to $290, living in QLD the a/c has been cranking over this time with 5 people living in the house. The app that comes with the system for your phone gives great real time information on the system as a whole or individual panels. Very happy.
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Inverter rating: 2/5