Cool or Cosy Reviews
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About
Cool or Cosy are an SA owned an operated company that do Solar Power, Solar Hot Water and Insulation.
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Cool or Cosy Reviews (55)
Show Most Recent reviews from All time across Australia
Average Scores
4.0/5
Value for money
4.4/5
Quality of System
4.5/5
Installation
4.3/5
Customer Service
- 5 star 11
- 4 star 31
- 3 star 9
- 2 star 4
- 1 star 0
21 October 2022
15 November 2021
Not worth the trouble. Terrible customer service.
My contract had come to an end, then only to find out due to accounting errors I now owe hundreds of dollars. Still waiting for management to reply to my concerns.30 August 2021
Original Review on 29-12-2020:
Australian solar panels
Very pleased with the solar panels, installation and customer service. Cool or cosy have been very accommodating and have provided great customer service.8 months later we asked Nigel: "Are you happy with the performance of your system so far?"
Yes I am very pleased with the system. It has met all my expectations05 January 2021
Superior Solar service
Recently went through the process of getting quotes for Solar and battery for home use. From the Outset Cool or Cosy gained the required ticks as the only company that contacted and then visited the site to discuss our needs. Their quote although not the cheapest was highly detailed and fully explained with superior warranty.Once the quote was accepted the attention to grant applications was rapid and install was ahead of predicted. The install team was highly professional and not a scrap of, plastic or paper wrapping, electrical wiring offcuts, masonery drillings or other rubbish remained.
After install a comprehensive handover was explained fully and the company has dealt rapidly with any queries.
04 January 2021
Well done.
REMOVED OLD SOLAR SYSTEM, INSTALLED NEW SYSTEM.Old inverter was on the sun side of house and would stop working on real hot days.....NEW inverter they moved to shade side of house...and going good...didnt pay any electric bill..
All workers good and quick..
Tony and Liz and staff EXCELLENT..
24 November 2020
Excellent system & seamless process from sales-design-installation-commissioning. You get what you pay for.
A thorough review of the market place was done & you can get a Chinese system for half the price, some even less. Shortlisted to 3 vendors, knocking out the ones selling a one size fits all Chinese system. Of the three quality systems, It was down to Aussie made Tindo panels and Korean panel based systems. The price difference was $271. My key decision process:1. South Australian made Tindo panels, supporting local jobs & economy when we need it most, especially with the Chinese banning Aussie goods.
2. Best in industry warranties on panels & inverter. (Double of most other products)
3. I had shading requirements & I provided hourly shading information during the winter solstice. The panel layout was designed to accommodate this. Cool or Cosy undertook an initial site inspection prior to designing the system & have an in-house Engineer to check the design. The cheaper vendors weren’t interested in visiting site until the install day, using satellite imagery only to design the system. (A neighbour in my street had a competitor’s installation contractor install panels in the wrong spots after they had specified where they wanted them).
Installation and commissioning took a day and system was processed by the electricity retailer a few days later - all organised by Cool or Cosy.
The whole process from the salesman to final commissioning was seamless. However, I clearly documented my requirements from the start to finish. Cool or Cosy used in-house staff for installation so there was clear internal communication throughout the process.
If you can afford it, I think it’s worth paying for a premium system. In particular:
• If you don’t intend on moving house. Roof was refurbished before the solar was installed with that in mind.
• If you want to support local jobs & economy.
• You don’t want to risk an underperforming system with no support.
Panel rating: 5/5
Inverter rating: 5/5
21 November 2020
Excellen customer service
From start to finish Cool or Cosy sales and installers were very informative and professional throughout the whole process from start to finish we did not have to contact our energy supplier this was all done through Cool or Cosy.14 September 2020
Original Review on 09-01-2020:
Excellent service
Very professional and timely in their process of sending through quotes and information.8 months later we asked Binu: "Are you happy with the performance of your system so far?"
Oh Yes Definitely.....Proud to have supported local during this year especially and performance cannot be faulted
07 June 2020
Original Review on 07-10-2019:
Easy Installation and Monitoring - Local Panels and local experienced company
Only been active a month so early days on performance . Sales and quote easy by sales person who visited personally. Installation was prompt within 2 weeks once SA Power Networks approval received and done without an issue in one day. Had to discuss placement of panels due to shading so do some homework and discuss with the supervisor before installation like we did. Monitoring is excellent by app or online page with production/panel usage/ feed-in, performance, and grid usage interactive and a history to assist in tailoring usage to peak production times. Early spring peak daily production of 17/18Kw with a midday peak of 2.7kw/hr on a fully sunny day for a 3kw inverter with panels split between north and west on a duplex roof using 2 Mpps. Low of 5Kw on a very dull, cloudy and rainy day(Finns average production web page showed predicted max of only 6Kw that day). Can expect better in summer. Not the cheapest even with RAA discount so payback may take a little longer, but a good quality system with local experienced company, local panels, good warranty and with no problem installation and monitoring.8 months later we asked Lewis: "Are you happy with the performance of your system so far?"
System performing as per expectations given some limitations in shading noted above for our duplex. I would like to take an axe to that huge tree of the neighbours. So a note for newbies to take that in account when siting panels - which we did consulting with the Cool or Cozy engineer looking at satellite photo shading history, and did a split of main north/ some north/west.18 May 2020
Great Value & Results
SolarMio W.A nailed it.They submitted the paper work, arranged the meter change out/grid connection with Synergy, then the next thing I knew the installers were on their way.
I didn't get to watch the install but my old man said they were pro & they had to navigate a couple of roof challenges. He was very impressed supervising for me.
Been through a couple of bill cycles now & it's reduced my bill by half.
At that rate it will pay itself off in 5-6 years while reducing the carbon footprint along the way.
Couldn't be happier.
The monitoring app is informative enough & does the job despite the Chinese written software.
Panel rating: 5/5
Inverter rating: 5/5
20 February 2020
Extremely satisfied with the service
Solarmio (WA) as a division of Cool or Cosy provided me with a 6.6kW PV system this week. Their whole team including the site installers are professional, knowledgeable considerate and consciensious about every aspect of their service. Top marks. Thank you!Philip James Kirke Architect
01 February 2020
03 July 2019
Great company
From our consultant Josh to staff installing the system everything was done to a very high standard. Not the cheapest but the only Australian made. We are very happy with our purchase and recommend them.17 June 2019
Cool & Cosy Review
I have had a very good experience with Cool & Cosy from the first consult to the installation, I was willing to pay the extra for a Superior product and to keep the money in South Australia and keeping local in jobs, I thank cool & cosy for their great product13 June 2019
Fantastic service all round
We felt very informed all the way through the entire process. The quote process was very efficient and informative. Any questions we had were answered promptly and informatively.Couldn’t believe how quickly the finance approval process occurred and even also with installation! We were kept informed in all steps of the process and even the follow up customer service.
05 June 2019
Great Installers
Customer service pre install was great. The installers were on time, very professional and got the job done well even cleaning up everything when they were done. Have had a few hiccups post install but great communications with Cool N Cosy and Solar Analytics07 April 2019
28 March 2019
GREAT JOB GUYS. Love the Aussie made panels and great service to boot.
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18 March 2019
The installers seemed to know what they where doing but they blew main fuse to house fixed it then said would come back and replace still waiting 3months doesn’t seem to be making enough power for the amount of sun we are getting the solar analytics module has not worked since install so no idea how panel are performing coming to fix 3weeks ago would not recommend them on my experience at the moment
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15 February 2019
Installation slow due to back orders in front of me
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14 February 2019
My parents have called Cool and Cosy 4 times over the last month to come to replace the inverter and nothing but excuses. 1 month has past and still nothing. Very poor follow up service and very unreliable. Next step will be Consumer Affairs!!!
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31 December 2018
Original Review on 01-05-2018:
8 months later we asked Daniel: "Are you happy with the performance of your system so far?"
Yes.21 July 2018
Original Review on 19-11-2017:
The outcome of our solar system in just two weeks after installation was really good. The last billing payable was lower than expected.Very happy thanks to Solar Quote website where I researched to find what is best.
8 months later we asked Anna: "Are you happy with the performance of your system so far?"
System performance is good:)15 July 2018
I know its mind boggling with so many companies out there.
I would suggest go local and the longevity of the business shows track record.
Also after sales service is very important to me.
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I would suggest go local and the longevity of the business shows track record.
Also after sales service is very important to me.
30 May 2018
Original Review on 06-10-2017:
The company we chose was very poor in communicating with us, we had to chase them to get an install date only to have it changed. After a few words we were given the opportunity to change to the Australian made panels and an install date carried out by their own in house installers. So far they are working ok (fingers crossed)Supplier Reply:
Hi Darryll, please confirm you have reviewed the correct company as we have never dealt with Tindo panels. Also please confirm the sales consultant you have been dealing with?8 months later we asked Darryll: "Are you happy with the performance of your system so far?"
So far we are reasonably satisfied with the return ,but the weather here being cloudy a lot reduces the output.19 January 2018
Thank you for your assistance and information sent via email, much appreciated.
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23 October 2017
07 June 2016
Local company of 32 years standing. Very prompt friendly salesperson, many years with the company. Showing me pages of installations within SA with quite a few in my local area. In fact an installation next door but one from myself and a few others within a kilometre or two!
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18 February 2015
Been around for over 30 years, so I know they will be around when so many other companies have gone out of business.
Process was easy and hassell free
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Process was easy and hassell free
29 December 2013
Cool or Cosy is a company that does more than just solar stuff. They have been around for over 20 years and so you just know that if there are any issues with the system there should not be any problems getting your warranty, whether it is in 1 months time or 5 years time.
The installation was very straight forward and even though they are not the cheapest, I choose them for the proper service. As I pointed out before they are a company that been around for a while which was an other key factor in my decision.
I especially like the trust this company has in its customers. A sales person comes by, you agree on a price, an installation date is made. Then you pay after the installation is finished! - this is as it should be. No hassles with dodgy down payments. Pay when it is finished and when you are happy.
Third time I used this company and currently I am about to use them a fourth time for solar hot water and a cleaning service they are currently setting up. Cheers Barry.
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The installation was very straight forward and even though they are not the cheapest, I choose them for the proper service. As I pointed out before they are a company that been around for a while which was an other key factor in my decision.
I especially like the trust this company has in its customers. A sales person comes by, you agree on a price, an installation date is made. Then you pay after the installation is finished! - this is as it should be. No hassles with dodgy down payments. Pay when it is finished and when you are happy.
Third time I used this company and currently I am about to use them a fourth time for solar hot water and a cleaning service they are currently setting up. Cheers Barry.
02 November 2013
Could not fault anything - Great process, Great system and great installation. Really happy with the Australian owned panels - SUNGRID and the very high quality of these. Great to do business with a company of such long standing that you have confidence will be there for a lot longer.
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02 April 2013
07 March 2013
Since the installation of our solar system, we have had cracking of the inner solar collectors which reduces the efficiency of the collectors. We have attempted to have these replaced on for separate occasions but just keep getting the run-around or excuses with delays. Do not purchase your solar arrays with this company.
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14 September 2012
You gave us some great information and found your site really helpful. We would highly recommend your unbiased advice To anyone looking into solar power. Thank you for all your info.
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19 May 2012
Thanks for your help.
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25 April 2012
The Cool or Cosy group were very professional & from the order date to installation was only 2 weeks. The ETSA meter was installed exactly one week later. Cool or cosy were very friendly & customer service was exceptional. Would recommend them to anyone.
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03 January 2012
I was nervous about going with a small supplier and being left with no warranty if that supplier went out of business. Cool or Cosy have been around for a long time.
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10 September 2011
03 August 2011
Not a good scope of site by the sales person and had to get installers back twice due to complicated install. They did have 250w panels which allowed me to get the biggest system I could in a small area. I also wanted to avoid the cheap red inverter you see on all the cheap systems.
Once done however excellent job done.
The sales person also told me to change power providers to get the best rate. Unfortuntly I had only just had a reading. Now the new provider cant get the new meter installed until my next read,3 months! and then I have to wait for ETSA from there.
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Once done however excellent job done.
The sales person also told me to change power providers to get the best rate. Unfortuntly I had only just had a reading. Now the new provider cant get the new meter installed until my next read,3 months! and then I have to wait for ETSA from there.
18 July 2011
Karl, (Rep) called and explained in plain English about the solar system and how it works. He gave me no pressure to sign up, knew what he was talking about and was patient about answering my questions, with regard to the difference between panel sizes and future rebate through the import/export grid. I live alone and wanted to research properly before committing myself.
I was very impressed with Karl and the Company about getting good quality panels and how to save money leading to when I retire in a few years time. Other companies explained basically, and here is a sheet with the different panels and how much. But not in depth like Cool or Cosy.
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I was very impressed with Karl and the Company about getting good quality panels and how to save money leading to when I retire in a few years time. Other companies explained basically, and here is a sheet with the different panels and how much. But not in depth like Cool or Cosy.
12 July 2011
10 July 2011
08 July 2011
07 July 2011
04 July 2011
04 July 2011
01 July 2011
29 June 2011
25 June 2011
had extra cost as switchboard didn't have on/off switch and asbestos backboard
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04 June 2011
Not working right
Install was prompt.Had them back a few times as I was still been getting large bills.
Still getting large bills.
Electrician just told me a few panels have never been connected properly.
Rang last Thursday and requested call re problem. Nothing so far.
Not happy considering the cost