Compass Home and Lifestyle Reviews
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About
Compass Home and Lifestyle is a Solar Power Installation company based in Castle Hill and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
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Inverter brands previously installed
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Compass Home and Lifestyle Reviews (16)
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Average Scores
3.1/5
Value for money
2.9/5
Quality of System
2.9/5
Installation
2.6/5
Customer Service
- 5 star 2
- 4 star 4
- 3 star 1
- 2 star 4
- 1 star 5
18 March 2022
29 December 2021
10 May 2021
Installer compass also went bust
Inverter rating: 1/5
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Inverter rating: 1/5
01 October 2019
Unreliable solar provider
Initially contact was good, email calls etc. deposit paid and approximate install date negotiated. Due to renovations on my house we delayed the install for a period of time, all agreed this was okay. I have tried to contact them now for almost 18 months without success, even sought support from Fair trading who also had no success with communication. They have taken my money and disappeared.25 March 2019
Don't deal with these people, never answer phone, never give back up service never cover their warranties.
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27 February 2019
2 years on and still not connected to the grid - they don’t answer the phone or return calls. Unbelievable!!!
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21 January 2019
Additional cost involved as the installers damaged our TV antenna.
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14 December 2018
The principal, Sam is not very good at keeping his word with regards to refund of money or even to return calls to direct my query about where to take warranty claims. Solar panels seemed to have stopped working!
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08 November 2018
07 March 2018
Jesse came and inspected the house and installation was booked in. The installers then refused to install the panels. After refusing to take calls and answer emails, they offered a refund of my deposit. Now they are not taking calls again and I’m still chasing my deposit. Shocking customer service.
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30 November 2017
Unfortunately, I encountered one of the retailers that gives the industry a bad name.
I had agreed upon a 12kW system. Come the installation day, without any prior notice, the installers appeared with the wrong colour panels and the wrong size inverter.
I did not allow the installation to proceed.
Nothing was said about the agreed sized Fronius inverter not being available, despite the considerable period of time between the deposit being paid (contract date) and the installation date .
Afterwards, I was offered all sorts of "bait and switch" options: lowered powered REC panels, different brand panels, and an inferior Huawei inverter as the Fronius inverter agreed upon was not available anytime soon. I said I was not interested in these, but what was agreed upon. As there was no serious intention to secure the agreed inverter and panels, despite me having to follow up repeatedly, I requested to cancel the system and requested a refund on my deposit. However, the manager/owner claims he doesn't legally have to refund my deposit. Still waiting on the return of my deposit.
This is a salient warning to others to avoid this unscrupulous operator.
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I had agreed upon a 12kW system. Come the installation day, without any prior notice, the installers appeared with the wrong colour panels and the wrong size inverter.
I did not allow the installation to proceed.
Nothing was said about the agreed sized Fronius inverter not being available, despite the considerable period of time between the deposit being paid (contract date) and the installation date .
Afterwards, I was offered all sorts of "bait and switch" options: lowered powered REC panels, different brand panels, and an inferior Huawei inverter as the Fronius inverter agreed upon was not available anytime soon. I said I was not interested in these, but what was agreed upon. As there was no serious intention to secure the agreed inverter and panels, despite me having to follow up repeatedly, I requested to cancel the system and requested a refund on my deposit. However, the manager/owner claims he doesn't legally have to refund my deposit. Still waiting on the return of my deposit.
This is a salient warning to others to avoid this unscrupulous operator.
06 July 2017
Thanks Jesse so much for the outstanding advice, install and finished product of my 7.5KW Solar panel system. The power you promised is now paying off and we are extremely happy with the end result. I would have no problem in recommending your company to other people. I have Recommended your company to 2 of our friends and they will be in contact with you shortly for their Solar System installation , your service from the beginning to the final installation of the smart meter was on time and it was dealt with in a professional matter , I wish you all the best and thank you once again for delivering my family with a quality solar system at a very market competitive price.
Vince L
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Vince L
14 March 2017
The installation included Electrical connection to the grid and extended warranty for the inverter.
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20 January 2017
10 January 2017
They did not pressure me into a particular brand.
The price was competitive, and sales person Daniel, was professional and very easy to talk with. I have waited almost 6weeks but I deposited the system before Xmas, so I guess that's reasonable to except. Not installed as yet so can't
Comment about installation, and obviously the after service.
Rating: I can't give as not a complete installation
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The price was competitive, and sales person Daniel, was professional and very easy to talk with. I have waited almost 6weeks but I deposited the system before Xmas, so I guess that's reasonable to except. Not installed as yet so can't
Comment about installation, and obviously the after service.
Rating: I can't give as not a complete installation
06 June 2016
Happy with Compass. The sales person came to my home and explained the process as well as the best system for my needs. The installation team were first class and explained clearly any questions that I had during the installation.
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No customer service. Went bust
Very proactive in quoting but once you pay the service levels start declining.Was promised a $200 refund for extended delays (install date changed without informing us) and issues but that never came. Was unable to contact them. Even after sales customer service is impossible as all the contact avenues led nowhere.
Seems like that kind of industry?
Panel rating: 3/5
Inverter rating: 3/5