Coffs Solar Energy Reviews
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Coffs Solar Energy is a well-established solar power installation company based in Coffs Harbour and servicing the Coffs Coast. Here are their reviews as submitted by visitors to Solar Quotes.
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Coffs Solar Energy Reviews (49)
Show Most Recent reviews from All time across Australia
Average Scores
4.3/5
Value for money
4.4/5
Quality of System
4.7/5
Installation
4.6/5
Customer Service
- 5 star 13
- 4 star 33
- 3 star 2
- 2 star 1
- 1 star 0
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15 March 2022
08 February 2022
Original Review on 09-06-2021:
Hassle free purchase & installation
- Sales/quoting excellent- Installation polite + punctual + tidy
- Excellent + arranged and assisted in the grid connection
8 months later we asked Bert: "Are you happy with the performance of your system so far?"
Yes - we are very happy with the performance/expectations07 December 2021
Great Job
Dealing with Coffs Solar Energy was a fantastic experience. They system designed suited us perfectly by eliminating our electricity costs. The installation team was very professional and polite. The addition of Edge Protection shows that Coffs Solar Energy really cares about the safety of their team.I was impressed and would definitely recommend Coffs Solar Energy.
Panel rating: 5/5
Inverter rating: 5/5
07 December 2021
Friendly but professional business
Coffs solar always conducts in a friendly yet professional manner.My system needed updating and once again they guided me to the best system for my home.
They worked in with me for installation as I need to be away sometimes. Their installers are courteous and contacted me is they were delayed. Management assisted me with pricing and what I could afford. Never too much trouble if I didn’t understand something.
24 July 2021
Original Review on 25-11-2020:
Coffs Solar Wizards
Every step of this process, from receiving a quote right through to the handover of the product was easy and simple.The staff at the admin end are friendly, patient and kept us well informed as to appointments etc.
The staff who installed the system were extremely pleasant and efficient tradesmen. (Even though it was 38C that day!!)
After sales service - we received a visit from the tech guy who walked us through how the whole system worked, installed apps for us to monitor our usage. And left his number if we had any difficulties or questions.
I would have no hesitation in recommending this company to others.
8 months later we asked Geoffrey: "Are you happy with the performance of your system so far?"
The system has performed to our expectations and as we learn more about it and how to manage our power usage we find that we can save more on our bills.
09 May 2021
Best in the Mid North Coast
Great customer service with a great price and and quick installInverter rating: 4/5
04 March 2020
Very satisfied
I felt that the price was fair. The sales person impressed me with their technical knowledge so I was encouraged to buy. The install was quick and easy.18 November 2019
Purchase and Installation of 6.6kW System
Coffs Solar Energy were efficient, neat & safety conscious with the installation. Inverter work inside garage very neat. Chose the cheaper system (inverter only) as both carried 10 year warranties on all equipment. Coffs Solar punctual and good to work with. Grid connection and import/export meter change arranged by Coffs Solar Energy - waiting for Origin Energy to changeover meter to boot system. Capex payback could be as short as 3 years depending on export access to the grid.27 August 2019
Excellent company
Quoting process was efficient and good valueInstallation on time, tidy and installers were very polite
Customer service excellent. Helped with grid connection and explained everything.
Panel rating: 5/5
Inverter rating: 5/5
22 June 2019
Coffs Solar Energy - I wouldn't use anyone else
Coffs Solar Energy and their people are so professional and reliable. The install team did such a great job, really knew their business. Totally recommend these people, go no further!03 June 2019
Coffs Solar Energy were very professional, arrived on time, completed in a day, cleaned up and removed all their rubbish from site.
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01 May 2019
30 April 2019
06 February 2019
Good bunch of people working for the company, sales rep turned up on time (unlike other company that hasn't turned up at all or even a phone call to this date.) and was very helpful explaining things in a language that the average bloke can understand. Office staff great. Installers very efficient and polite and easy to get a long with. Would recommend your company to any one without hesitation.
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28 January 2019
They turned up at the appointed time and date and completed the installation in a few hours. Very professional and reasonably priced. Not too much bs in the sales preamble and all staff friendly and helpful.
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17 December 2018
All round great service, responsive to questions from he customer, transparent in the negotiations, nothing seemed like it was too much trouble.
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27 November 2018
30 October 2018
Mark and the team at Coffs Solar Energy kept us informed at every step of the instillation, they are a very professional business.
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27 September 2018
11 September 2018
Coffs Solar Energy's salesperson was very helpful and knowledgeable. He came to my home and inspected the site. The other company who quoted were not local (based at Tweed Heads) and did not meet with me or visit my house. Although their quote was cheaper and the system was bigger (6.5kW compared to 6.05) and quoted a more high end inverter, I believe their STC component of the quote was over priced.
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05 September 2018
How good it was to deal with a local company who were very professional to deal with, both in advising and explaining on what system would be most suitable to us, execution of the job and also their after sales service. Great job!
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04 September 2018
Professionalism was the outstanding quality of this firm personified by the owner Mark McClurg.
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01 September 2018
Great service, workmanship and follow up.
Recommend this company.
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Recommend this company.
08 August 2018
Original Review on 07-12-2017:
8 months later we asked John: "Are you happy with the performance of your system so far?"
YES VERY MUCH SO
18 June 2018
After sale service excellent as well as pre-sale. We’re given a comprehensive and easy to understand instruction on best use practices. We could not be more happy with the service supplied by Coffs Solar Energy.
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17 June 2018
Installation of the system looked to be very good and the workers that did the panel work were great. The electrician was very helpful in the placement of the electrical equipment along with great trade skills. Many thanks to Coffs solar energy and their work force
Regards Col B.
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Regards Col B.
29 May 2018
I found the sale person friendly and efficient, same with installation.
Also after sales person Rod, was most helpful explaining the warranty and all about the product.
I would happily recommend the company to my friends
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Also after sales person Rod, was most helpful explaining the warranty and all about the product.
I would happily recommend the company to my friends
03 May 2018
Original Review on 31-08-2017:
No, other than they are a very professional outfit and provided references8 months later we asked Bruce: "Are you happy with the performance of your system so far?"
Probably above expectations.For our first complete quarter we received a credit on our electricity bill of $50. - our normal quarterly bill prior to the solar system being installed was approx $500.
22 March 2018
Original Review on 21-07-2017:
8 months later we asked Peter: "Are you happy with the performance of your system so far?"
yes03 February 2018
13 December 2017
Coffs Solar Energy is local. Combine local ownership with pride and professionalim, why would you risk anyone else? (Especially those misleading budget supplier advertising on TV online and in print). We know that ANY and ALL issues are dealt with by Coffs Solar Energy and that they are HERE! for US! Cheers!
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30 November 2017
15 November 2017
I spoke to the team at Coffs Solar Energy and explained my situation and expectations . They listened to what I had to say and showed a couple of different systems and system sizes.
They did everything they said ,workmanship was great ,cleaned up when finished and ran me through all I needed to know about our system.
Fast forward a couple of months, and with my system I can see the benefits already. I have the ability to monitor production daily and also it is monitored at the Inverter manufacturers. Which gives me piece of mind . Also through the Smart Meter I can see my usage and output. It has been great, not that I'm looking forward to my next power bill, but I can see it will be considerably less than previous bills .
So in closing I have no hesitation in recommending Coffs Solar Energy to prospective buyers.
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They did everything they said ,workmanship was great ,cleaned up when finished and ran me through all I needed to know about our system.
Fast forward a couple of months, and with my system I can see the benefits already. I have the ability to monitor production daily and also it is monitored at the Inverter manufacturers. Which gives me piece of mind . Also through the Smart Meter I can see my usage and output. It has been great, not that I'm looking forward to my next power bill, but I can see it will be considerably less than previous bills .
So in closing I have no hesitation in recommending Coffs Solar Energy to prospective buyers.
02 November 2017
I arranged for my house and my parents house to be quoted for solar. Adam came out and explained what would be the best set up and product and gave us a really competitive quote. We went ahead with the install at both properties. Parents house straight forward, my house not so, but Mark and Adam in particular were very patient answering all my phone calls, emails and "how and why's".
I had my 10kW system installed and once again I wasn't let down by the install team. They were all really professional and polite and did an excellent job. My house has a heritage listing on it which made the process a bit more tedious than usual. Both Adam and the install team did an excellent job sorting it out and keeping the council happy. The installers were really tidy and cleaned up all the rubbish and mess before leaving. We really liked how they left our house as they found it.
A few day later Nick came around and sorted the wifi, app and account details. Once again, very patient with a solar novice and after a few emails, I'm able to access all my info on the Fronius site and app.
While I'm thankful for the work put in by the Coffs Solar team before and during install, I'm really impressed with the after sales service from Nick and in particular Adam. While my system has been running flawlessly I had a few hassles understanding and logging into my Fronius account. Nick was able to check and get everything sorted for me. He was able to explain how to navigate the site and trouble shoot in future. Now I have no problems accessing my information.
Really happy with the whole process and our solar set up. Their after sales service is outstanding
BIG THANK YOU
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I had my 10kW system installed and once again I wasn't let down by the install team. They were all really professional and polite and did an excellent job. My house has a heritage listing on it which made the process a bit more tedious than usual. Both Adam and the install team did an excellent job sorting it out and keeping the council happy. The installers were really tidy and cleaned up all the rubbish and mess before leaving. We really liked how they left our house as they found it.
A few day later Nick came around and sorted the wifi, app and account details. Once again, very patient with a solar novice and after a few emails, I'm able to access all my info on the Fronius site and app.
While I'm thankful for the work put in by the Coffs Solar team before and during install, I'm really impressed with the after sales service from Nick and in particular Adam. While my system has been running flawlessly I had a few hassles understanding and logging into my Fronius account. Nick was able to check and get everything sorted for me. He was able to explain how to navigate the site and trouble shoot in future. Now I have no problems accessing my information.
Really happy with the whole process and our solar set up. Their after sales service is outstanding
BIG THANK YOU
10 October 2017
Two weeks post installation of the panels and we are still waiting for the changeover meters to be installed. A promised visit to explain the system warranties is still to be scheduled, but the company is currently very busy with both residential and commercial customers.
Having local representation and a solid reputation was more imprtant to us than getting the absolute lowest price, all the moreso since our neighbour has been unable to contact the firm responsible for installing his system. We look forward to a long sunny summer and 15cents FIT.
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Having local representation and a solid reputation was more imprtant to us than getting the absolute lowest price, all the moreso since our neighbour has been unable to contact the firm responsible for installing his system. We look forward to a long sunny summer and 15cents FIT.
21 September 2017
07 September 2017
Coffs Solar were very professional and helpful and did a good job in installing our system.
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12 August 2017
We are very happy with our system and with Coffs Solar that helped us from start to finish. We did a full 3 quotes and talked to a number of companies. Coffs solar came second best in price, but very much first in giving us confidence in what we were embarking on. Sound advice and quality service meant a lot to us so they won out with a good price and quality service. We will be returning to them for batteries further down the line.
Thanks CSE
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Thanks CSE
23 December 2016
They sold me a 2kW system with the maximum 9 panels. In the middle of summer with the sun directly overhead the maximum power produced is 1.4kW no where near the 2kW system.
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Supplier Reply:
The original 2kW solar system was commissioned on 26/9/2013. We installed this solar PV system on an iron roof, orientation of 280 deg (WNW) and roof pitch was 10 deg. This 2kW system will produce an average high of 10.32 kWh (summer), average low of 4.83kWh (winter) and yearly average of 7.96 kWh. Peak hourly generation based on the westerly location and low roof pitch would be no greater than 1.6kWh. We did supply the client an extra 250w panel on 07/05/2014 to assist with increasing the peak hourly generation. The client does have a retirement village owned disk/dial meter allowing the client to get a 1 for 1 credit on wasted solar energy. The solar system is performing as expected.04 August 2016
The local supplier responded much quicker with a quote and was cheaper than others and could install the system quicker than out of area companies
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07 June 2016
Original Review on 07-10-2015:
Turned up when they said,neat and tidy work8 months later we asked Richard: "Are you happy with the performance of your system so far?"
Above01 May 2016
After having researched PV systems and suppliers/installers for a number of weeks I decided to go with Coffs Solar Energy. Mark and his team use their considerable knowledge and experience to design a system suited to your needs and budget. Do not underestimate the value of a local supplier which you can deal with on a face to face basis. The whole team was friendly and expedient, the installation was neat and their pricing very competitive. Since I am sure we have all too often experienced poor service and advice I have no hesitation in recommending these guys for your solar energy needs. Regards, Ennio.
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11 April 2016
Original Review on 16-08-2015:
Coffs Solar Energy are an excellent local company. Both the owner, Mark McClurg, and his staff provide excellent customer service. Mark's technical knowledge of solar systems is very in depth.8 months later we asked Ian: "Are you happy with the performance of your system so far?"
Yes13 November 2015
09 August 2015
Original Review on 02-12-2014:
8 months later we asked Neil: "Are you happy with the performance of your system so far?"
yes the system is performing well. the green light is on!we getting 6.5 cents back which isn't a lot but better than nothing.
only issue was with the electricity supplier, took over 6 months to receive a bill, actually it was 2 bills, and only after I asked for it.
01 July 2015
Coffs Solar are a no BS solar installer offering realistic prices based on the product quality ! The owner Mark Mcclurg is honest conciencious and fair !
He is highly recommended by moi
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He is highly recommended by moi
26 November 2012
As yet to comment on customer service as not connected to grid. I feel that the installer (not the supplier) needs to be a bit more informative re the workings of the inverter than just hand over the manual. "We install lots of different ones" is a lame excuse.
All work was to regulation (conduit piping for cable work etc) and they cleaned up after themselves.
Salesperson not afraid to gather more information to answer my incessant questions.
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All work was to regulation (conduit piping for cable work etc) and they cleaned up after themselves.
Salesperson not afraid to gather more information to answer my incessant questions.
12 November 2012
Very good customer feed back by phone, installation & hook up to grid. Highly recommend this product & sales systems.
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02 November 2010
Only three companies in this area also Solar Obsessions & Solar Inverters but went SS Homes because of price and knowledge
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Original Review on 12-07-2021:
Satisfied
Coffs Solar Energy where professional from Adam the salesman, Amy and Kathy the office staff, and all the instalation guys where very friendly, there was a bit of confusion with instalation time, but overall very happy. Original ratingsPanel rating: 5/5
Inverter rating: 5/5
Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5
8 months later we asked Alida: "Are you happy with the performance of your system so far?"
Yes