Clipsal Solar Reviews
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About
Update Oct 12 2022: Clipal Solar are no longer installing solar systems. More here: https://www.solarquotes.com.au/blog/clipsal-solar-australia-mb2672/
From the beginning, this iconic Australian brand has stood for innovation and advanced electrical engineering. Today, Clipsal enjoys leadership positions in data communications, energy management, industrial infrastructure, home control systems, building management systems, and cable management solutions.
At Clipsal by Schneider Electric, we create products and solutions designed to suit every lifestyle.
Bringing life to your home, we make living easier, more comfortable, and enjoyable for you and your family. At the same time, we're aware of the need to create technology for a changing world. With ever-increasing stresses on the environment, it's important to harness and use energy in a safe, efficient, and sustainable manner.
Clipsal Solar is a Schneider Electric venture dedicated to reducing the cost and impact of electricity bills in Australian homes. By working with you to better understand your energy needs today and in the future, we can design a smart solar solution that manages and maximizes the use of solar energy, resulting in even greater energy and cost savings. At the same time, we do not compromise on product quality and warranty and carefully match the performance of the grid inverter for optimum performance and reliability.
We use the highest-grade components, including premium European-made inverters, solar panels from the Silicon Module Super League of solar PV manufacturers, as well as premium brands such as Q-Cells and LG, and circuit protection equipment by Clipsal, in Australia since 1920.
You can feel confident that you have made the right choice with Clipsal Solar:
- Trusted and bankable brand formed in 1920 and has grown to be the largest electrical brand in Australia.
- We only use industry-leading premium products sourced from reputable and global manufacturers of solar equipment with an extensive technical support and service network in Australia.
- We only employ professional installers that are CEC Accredited and Licensed Electrical Contractors, and we provide you an Electrical Certificate of Compliance on completion of the installation, and industry-leading, 5-year workmanship warranty.
- We are not affiliated with or part of any Electricity Retailer; our ongoing energy advice is completely independent and impartial.
- We use your actual electricity bills to right-size the solar system to ensure that any solar system you install is the optimum size to dramatically reduce your energy costs with the least upfront cost.
- We provide you a detailed written quotation, with all the equipment listed by brand and type, a solar PV layout so you can visualize how the solar PV will look on your home, along with the predicted energy and cost savings before you install the solar system.
- Every solar PV system comes with a Clipsal Cortex monitoring platform (previously Clipsal Pulse, as you may see in some of the reviews below), so you can measure your solar performance from any smart device, from anywhere in the world, and at any time.
- We are a truly bankable company, financially strong with diverse operations, to be there for the lifetime of your solar system.
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Clipsal Solar Reviews (137)
Show Most Recent reviews from All time across Australia
Average Scores
4.6/5
Value for money
4.8/5
Quality of System
4.7/5
Installation
4.7/5
Customer Service
- 5 star 73
- 4 star 57
- 3 star 4
- 2 star 3
- 1 star 0
04 July 2024
12 June 2024
Almost 10K expensive than others
10K difference on same materials. Unfortunately found that out after committing to install solar & battery. Not worth the money at all.Inverter rating: 1/5
Battery rating: 1/5
07 September 2023
Terrible after sales service
Tom from Phased Electrical did the instal and was spot on.Clipsal monitoring and backup service is a joke.
Ive had nothing but issues communication from the inverter and App.
Clipsal want you to raise a "ticket" then they send an email .... so you can fix it yourself.
Absolute trash customer service. has been an issue since installed.
Steer clear of Clipsal and their so called monitoring system.
Inverter rating: 5/5
07 August 2023
Original Review on 20-09-2022:
Minimal fuss, slightly confusing quote, amazing app
We went with Clipsal after getting quotes from 4 other suppliers – we didn't do this intentionally but for a $10k spend it seemed necessary to do homework!Clipsal wasn't the cheapest but we were confident that they had been around for a long time and would (hopefully) continue to be, unlike others who had incredibly high SolarQuotes and Google reviews but had only been around 5 years.
The quote was not as clear as others – had to dig to find the actual dollar figure. The installers (subcontractors) were great, super easy going – but didn't tell us about an antenna that was in the way until we asked (they removed it for us!)
The Clipsal Cortex app is also very informative. We've been running around the house turning on and off things to see the effect. It's a lovely moment to see the house is running on 100% solar.
11 months later we asked Andrea: "Are you happy with the performance of your system so far?"
Yes, the system is working well and we're actively looking at the app provided to gauge when to turn things on and off / when to boil the kettle, etc. We also upload our bill into the app which is helpful for estimating spend for the month (which is not completely accurate, but close enough).We've only had one time when the app stopped syncing with the system, for maybe half a day.
Otherwise, we've had no hardware issues and are happy with how things are going.
08 April 2023
Original Review on 11-06-2022:
Clipsal saved the day
Jake from Clipsal was a breath of fresh air after getting repeated daily calls from another provider.Jake was honest, detailed, not overbearing and happy to help.
More than that, I am very happy with the installers they use and the Clipsal app that allows me to understand usage and investment payback time.
10 months later we asked Nathan: "Are you happy with the performance of your system so far?"
After a year of having the system, the solar is working well but what let the experience down was the care from Clipsal solar. Still worth it given the quality of the install, but there was no guidance on enabling the feed in tariff, nor is there a response to basic requests. It's a shame they're not doing installs anymore, as the hardware was the best part of the experience.30 September 2022
Original Review on 04-12-2021:
Smooth process
Terrific sales team, responsive and interested, sharing own system. Wasn't really given other options for shading, only solar edge and retrospectively probably didn't need to bother about shading at all once the site inspection was done.Installation was quick and polite half day for the process one broken tile swapped out appropriately.
Been 2 weeks and waiting for the grid connection but confident it will be setup
10 months later we asked Victor: "Are you happy with the performance of your system so far?"
System working well after hiccup.Post sales services; recommending energy provider is poor. Went with this company because of post sales recommendation for choosing best energy provider- not of benefit
19 August 2022
Original Review on 16-12-2021:
Hasn’t been installed yet
The sales quoting process was fine l will be able to give more information after the system is installed and up and running8 months later we asked Peter: "Are you happy with the performance of your system so far?"
Considering it’s been mostly overcast and raining for the majority of the time since having the system installed . It has been preforming fairly well08 August 2022
Original Review on 01-12-2021:
Clipsal Solar - great value and service
Very happy with the quote and explanation of the entire system. Installer attended at the arranged time. Only reason for the 4 stars is due to (still) waiting for a cable to be installed so system can start working, and I'd like to highlight that this is only a minor gripe.8 months later we asked David: "Are you happy with the performance of your system so far?"
System isn't producing as much as I thought it would, however I'm not blaming anyone here. Reason's why include my roof space is facing South/West or East, with morning sun partially blocked by trees.Otherwise still happy with the system that was installed and service provided by the installer (Clipsal Solar).
Recommend both Solar Quotes and Clipsal Solar...keep up the good work.
04 July 2022
Worst Communication and monitoring System you can find.
Sales team are the only ones who will call you, everyone else you'll have to chase. Clipsal 'Pulse' / 'Cortex' Monitoring system is always wrong, values never match what is actually happening. you'll need to provide a separate Wifi / internet connection if you have a battery as the connection provided by Clipsal only monitors the inverter / grid connections. No after-install support is forthcoming. Installation provided by external contractors with no quality control procedures to ensure they've done things correctly. When Problems occur in installation they rely on external inspectors to rectify rather than correct it themselves. Products are shipped across the country and back instead of direct from warehouse / suppliers to install address. Avoid at all costs.01 June 2022
A great solar company
All the companies SolarQuotes gave us were fantastic. We found it difficult to make a decision in the end (as we liked them all), however there were few reasons we ended up going with Clipsal.We did a lot of research on the panels & inverters, of all the quotes all the companies gave us, & really liked what Clipsal offered (SolarQuotes helped a lot with their articles, comparison pages, individual page run down & customer reviews).
Clipsal's price ended up being the the best for what we wanted. We looked at total price & price per kilowatt of system we were getting. Including a full electrical box upgrade that was needed.
They were patient with us with our many questions, & were professional, friendly, & happy to answer anything we threw at them at any stage.
We got worried when we found out it wasn't Clipsal directly installing the system, but another company. They reassured us that Clipsal use verified installers and electricians for site? inspection and installation, & that all the warranties are supported by Clipsal Solar. For us here in Canberra, we had Majura Electrical install our system, and they have been absolutely fantastic to deal with too (friendly punctual, accommodating, happy for questions, follow through with what they say, and we were lucky enough to have the system installed only 2-3 weeks of waiting after accepting the quote).
We installed going into winter, the worst time for solar, but we already love it. I love how it looks, all the benefits for us & the environment, Pulse (the monitoring app). It helps keep track for solar generation, what I'm selling to the grid, what I'm buying from the grid, my savings, this data as a live feed, daily count, total count for the bill period & total since installation. I'm finding it helps modify my behaviours to get the most out of solar like changing when I run the dishwasher & washing machine, etc.
I'm really glad we went with solar & can't wait to see how it performs in summer.
22 March 2022
Very easy to deal with, quick and friendly service, a few bugs to iron out in the quote system.
Initial customer service was prompt and efficient and Jake was very easy to deal with. It took us a while to settle on a quote and get body corporate agreement (3 months) and Clipsal gave us plenty of time and space to make the decision, checking in with us maybe once via email. More importantly they didn't call me once a week to check in...which was a big plus as I hate getting phone calls and have my phone off most of the time anyway. Unlike some other quotes they also got identified our apartment correctly first time and didn't send quotes for different buildings.I had asked for clip locks for the panels which were included in the first quote, but in the second quote after i'd asked for a different inverter, the clips were left off. Meaning the final quote i accepted needed to have an extra $600 added to account for that, which was annoying but i should have looked more closely at the quote. They also didn;t include the cost for the scissor lift in the initial quote, which was annoying as it was obvious that it was a townhouse and one would be needed. But upon me complaining they waived the cost of the scissor lift which was ok in my books.
Installers were professional and friendly.
22 March 2022
Took a long time
The quote and advise was very helpful in selection of the system. The installer who were subcontractors arrived on time were polite and helpful and left the premises tidy. The grid connection was organised which didn't happen for over a month as there is no nbn to the premises another part had to be sourced and installed it took another sixteen day for the meter to be changed. Overal, it took a long time.
01 March 2022
Solar install Illawarra
Sales process was smooth and provided a range of quotes.Clipsal make use of local/outsourced installers, who have done an excellent job keeping in contact and managing the install.
Install is not yet complete due to weather, but looking forward to getting it up and running!
28 February 2022
Great service from the start
Clipsal Solar were and continue to be extremely helpful and supportive. The installation was efficient and professional and the installers were great. Clipsal Pulse makes it so easy to monitor your system and the development team are always open to suggestions for improvement.08 February 2022
Good caring team, no fuss .
This team provided the best easy to understand quotation and explanation.The follow up about each step that could I required for the Solar system to install was explained in detail.
The installer were very polite and easy to deal with, timing was good despite it was a rain in between.
I've decided to go for the battery installation, that is not going to be easy due the issues with the supplier that also has been explained
Panel rating: 4/5
Inverter rating: 5/5
11 January 2022
An Outstanding Experience
From quotation to commissioning, Clipsal Solar’s advice, attention to detail and support have been simply outstanding. We had a 5KW system, to which we wanted to add a battery and additional panels. Why? We had watched as declining feed-in tariffs and rising buy rates for power led to some truely shocking power bills, and wanted our solar system to make large power bills a thing of the past. Jayden from Clipsal Solar understood what we wanted to do and gave us three very professional and easily-understood quotations for us to consider. We chose the one which was the most future-proofing one, and it was duly installed - no mean feat during times of regional lockdowns, business and travel restrictions and the like - but we were reassured by the communications throughout from Clipsal Solar’s technical and support people. Pulse, Clipsal’s analytic package was installed and has ensured that system health and performance has been monitored since commissioning.The result? Our existing 5KW system is fully integrated with the new 6.6KW system in the charging of our 13KWh LG Resu battery, and in the export of surplus power to the grid thanks to the Goodwe 5048D inverter. Our monthly power bills have always been in substantial credit since the new system was commissioned
We simply cannot fault the performance of Clipsal Solar at every step of the process and would recommend their services without reservation.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
05 January 2022
Original Review on 17-05-2021:
Wish now that we’d done it sooner!
Sales and quoting was easy, with people doing what they said they would do. Lots of good information from the guy who came out to quote.Installation was done on schedule, with the guys taking care with everything to my satisfaction.
Grid connection was done yesterday and already at 9am our home is 66% self powered.
Looking forward to seeing those power bills drop.
8 months later we asked Mark: "Are you happy with the performance of your system so far?"
We’ve had the system installed for a full year now. No issues with it at all, which is always good news.We had it installed at the same time as a reverse cycle air conditioner. The solar panels have allowed us to heat and cool the house guilt free, while still saving us money on power bills. Only regret was not doing it earlier.
We picked a system that will allow us to add a battery as their performance improves and price falls. We will look at doing that in the future, as that will make us carbon negative. Especially if we get an electric vehicle.
04 January 2022
Happy with install - recommending to friends and family
Up front, the sales/quoting process was a bit of a process. There were a few iterations to get things right, however the person I dealt with was always patient and professional.The install went well - a bit of rain slowed things down a little, but the team doing the install got it done within the two days allotted. The install looks neat, the guys that did the work were great.
Clipsal has organised more or less everything - only thing outstanding is getting my retailer to switch over their end.
I've been pretty happy with the overall process. Clipsal has also been responsive to questions and clarifications after the install.
Inverter rating: 4/5
31 December 2021
Great support from Clipsal team
Great support from several members of the Clipsal team, our 10kw system is up and running, payback estimates are only a bit over 4 years.Very happy, highly recommended especially for house with 3 phase power.
Inverter rating: 5/5
27 December 2021
Value for money, responsive, good follow up
Clipsal was very responsive and engaged a highly capable installer who finished a large job (13kw) within a single day. The Clipsal Pulse app is very easy to use for real time tracking. System appears to be working well so far. Good follow up by Clipsal after installation as well.19 December 2021
Panels facing East, North and West
Sales person was very fast responding to my questionsInstallers was punctual, polite and tidy
Clipsal Pulse Smart Meter under investigation for giving incorrect measurements.
After sales support most helpful in following up my questions/ issues
09 December 2021
There is more than just compoents
I picked Clipsal Solar based on the components and the price, as well as getting Clipsal Pulse to monitor the solar system performance.Clipsal subcontracts the installation out to a local installer. Blame it on the weather, yet, what was supposed to be an easy one day job turned out to take 4 days and I had to be home for those days. Lucky we are in a pandemic and used to working from home.
The inverter turned out to be on a west facing wall, so the cheapest option of a Bunnings canopy over the inverted (next to a hydronic heating boiler) was installed without any consultation and the result is an embarrassment despite the Clipsal sales person ensuring that there would be a proper solution provided.
09 December 2021
Original Review on 03-06-2021:
Great system, installed well and looks impressive.
All three quotes supplied were excellent in detail. Clipsal was especially good at communicating and answering my questions as well as supplying good equipment. The installers were terrific and friendly. Everything was neat and tidy and they did what they said they would when they said they would. Customer service was excellent. All the people on the other end of the phone were easy to deal with.6 months later we asked Adrian: "Are you happy with the performance of your system so far?"
Yes. The Clipsal Pulse app is great although my family fail to use it properly and understand how to make the most of free energy. Great that it calculates savings and shows pay back time. All solar systems are disappointing in Winter however, but really do well once it warms up with negative cost days appearing regularly, even though El Ninia has really stuffed the performance this summer. It’s like two winters in a year. It’s a shame the energy companies in Sydney halved their feed in tariffs forcing me to shop around for a better deal. Since I export a lot of energy, the reduced tariff makes a big difference. I’m sure this is a tactic to force batteries upon us.04 December 2021
Clipsal Solar and ASI installer, 10kWp LG Mono X panels and 8kw Sungrow inverter, Melbourne.
We went with Clipsal Solar with a competitive price, good sales prices with the consultant doing a number of quotes for different inverter and panel combinations and two system sizes. Also a consideration is that it is likely that Clipsal Solar should still be around in a decade for any warranty claims. An onsite inspection was done by the installer ASI to confirm installation details including the inverter site. Installation was booked for two weeks after the deposit was paid. Australian Solar Installs Pty Ltd (ASI) was the installer. They were on time, friendly and tidy. The wiring to the switchboard and the inverter in the garage was all done in the wall cavities. Very neat finish at the inverter site.No visible conduit. I did go out and buy spare tiles during the installation as about 6 were broken. I did expect that. ASI happily swapped out some of the painted roof tiles ones under the panels with the unpainted spares so that the look of the roof was maintained. They did silicone a couple of tiles instead of replacing them so I'll replace them with two of the remaining spare painted tiles. The inspector can a few days later and he thought it was a very good installation and he rates ASI highly.Overall, the prices had been great and W look forward to the merger reconfiguration bring done soon so we can start getting FIT credit. Clipsal Solar are organising that.
02 December 2021
Stress free experience
Clipsal Solar wasn’t the most expensive nor the cheapest but I would highly recommend them. They made the experience easy updating me all the way. Always on time and all workmen were polite and helpful. Did a great job on instal and I would not have know they were there cleaning up after themselves. Product working well so far very happy.Inverter rating: 5/5
02 December 2021
Clipsal Solar Review
Smooth process from quote to installation. A pleasure to deal with the companyPanel rating: 5/5
Inverter rating: 5/5
24 November 2021
Original Review on 25-03-2021:
Very impressed
Quick quotation response, took into account the quality aspect and quoted on panels and inverters I had researched and liked the look of.Installation was done extremely quickly, within 3 weeks of initial contact, and I'm really happy they could do that as we had full scaffolding up already due to a roof renovation. Additional time would have meant keeping scaff up at vast cost for longer, so this was a key factor too.
Top marks for the installer, Anthony and his crew did a great job, finished a huge 10.2kW system on a very steep roof in 2 days, and somehow we had the inspection done literally the day after, still with scaff up. So we were up and running, with Pulse online the following week.
Enjoying using the Pulse app every day to track how we're going.
Top marks all around.
8 months later we asked Andrew: "Are you happy with the performance of your system so far?"
Working well, seeing the savings coming back in now with the longer days, and the investment payoff shrinking as well - it blew out somewhat in Melbourne's rubbish winterweather.
22 November 2021
Original Review on 20-04-2021:
Excellent Service
From the 3 quotes, the first was much this is the best for you.The second was these are your options call me if you want.
The successful one from CLIPSAL was we are here to assist you and I am available. The three offerors where asked to come to my home and they all did.
CLIPSAL was not the cheapest one, but did tick all the boxes, I received the first lot of options with maximum detail, and every question was answered promptly with a full new quote incorporating my new options. I settled for one which was well above the price of the previous quotes but was the most comprehensive and included most of what I wanted. From then on once I paid the deposit it was incredible service. The system was installed yesterday and received several emails from different people from CLIPSAL providing further information and details with "where to from here".
I don't know how one values the service of a supplier in money terms but if one can afford a bit extra there is a great service behind it.
Thank you people from CLIPSAL, great service!
7 months later we asked Carlos: "Are you happy with the performance of your system so far?"
Yes! It was not the cheapest in the market, but I think I made the right decission in regards to options.
22 October 2021
Solar special
Installation crew (Majura Electric) excellent ( under 4 hours job done) - follow up from Clipsal same day regards monitoring app. - all good - competitive price with value for money quality - added $500 for hoist hire29 September 2021
Great quality of system and value.
Great company, the sales rep thoroughly explained the system and installation process, and friendly staff kept my up to date with everything. After sales service was great too! I can only recommend this company bro anyone considering solar installation.Inverter rating: 5/5
16 September 2021
The service from the first call to final activation was very good. any question directed to the sales or technical people was answered quickly and accurately.
- The sales and quoting was very good especially Anosh Vakeel.- Installation was smooth and the Technicians and Electrician were polite and efficient. Observed all
the Covid safety requirements. They took all the rubbish with them.
- The grid connection was not needed as it was already connected.
- So far happy with monitoring and support.
- Will advise as we progress along.
27 August 2021
Solar installation
Brilliant service and clear communication - Holly and Alex from Clipsal arranged for everything, kept me updated and informed. Anthony did a wonderful installation. Everything was completed in time and works fantastic.04 August 2021
More expensive, but the service, quality and support has been well worth it
Great service pre sale, pre install, install, post install and ongoing.Great app - though I'd love one that is better to share with family.
Inverter rating: 5/5
09 July 2021
Great system, sales and installation team who helped me through the process
Very happy to have had Clipsal Solar and their installation subcontractor (Trill Electrical) do our solar system. Quoting process was simple and online, and they answered all questions. Price felt reasonable for a middle of the road system. Communication was good through the process of doing the onsite inspection and organising the install - they were even able to move it forward by a week. Installation team from Trill Electrical were professional, clean (wore their masks when inside) and on time. Have already had a reach out from Clipsal getting the paperwork done with my electric company and I look forward to getting my app up and running to track how much I'm saving (once the rain stops).24 June 2021
Professional, thorough, and great service
Great customer service throughout the process. The installers were punctual, polite, and tidied up after themselves. Extremely professional across the board. Sure they aren't the cheapest around, but you get value in other areas.Panel rating: 5/5
Inverter rating: 5/5
20 June 2021
Original Review on 30-10-2020:
Excellent service from start to end!
The pre-sales team at Clipsal were informative, responsive and knowledgeable. They answered all of my questions and followed up with emails, and provided quotes on a couple of options. The proposal documents were the best of all companies we went to.The installation planning and the installation itself were managed really well and I was kept informed throughout. No issues, no delays, and everything looks and works great!
Post install, the customer success team is fantastic! They walked me through using the app, answered all of my questions, and follow up by email.
Overall a brill service, good value for money and a wonderful team.
8 months later we asked Ross: "Are you happy with the performance of your system so far?"
One year on, still really pleased we went ahead. On track for payback within 3 years, and love the Clipsal solar app and service.
16 June 2021
Original Review on 14-10-2020:
New Customer
Clipsal’s premium quote was competitive and they provided a choice of two systems. I had more confidence in their analysis because they asked for four quarterly bills. Contact with Clipsal and the installer was clear. Both did what they said they’d do. The team was good to deal with onsite. Clipsal arranged the post-installation work with the energy supplier.8 months later we asked Frank: "Are you happy with the performance of your system so far?"
The supplier was slow to give us the app to monitor performance. It took months.15 June 2021
Awesome
The sales person, Anosh was very articulated and fluent.Installation was nice, quick and they tidy up at the end.
They did help with the grid connection, though, it took like a week or thereabout to get all sorted out.
My personal opinion, I do not like the fact that the pulse monitoring app could not tell you in watts the amount of PV energy that has been generated for the day, weeks or months. I would prefer to have a monitoring app that could do such.
Overall, I am still happy with the installation and the system I got. However, it is too early for me to ascertain the durability and efficiency.
10 June 2021
Clipsal Solar Empowering Homes
I took up the Empowering Homes Grant offered by the NSW government. Without this I wouldn't have been able to go the solar yet alone battery route.My calculations show that I should be able to payback the system in a 6 year period, yet the loan is 8 years but also interest free and no fees.
My system was purchased through Clipsal Solar and Installed through Elite Power Group.
Dealing with Clipsal were good and pricing was fair and came under a lot of others that appeared to be putting a bit extra on their costs probably due to being a government program. Looking at trade pricing it appears Clipsal making a 15-20% margin on the trade price of all the goods, where as the other were making a 30-40% margin. this is probably due to buying power of the Clipsal Giant vs the local companies which is upsetting but how things work.
The Quality of the goods were mid range and they offer 15 years warranty, and Clipsal are a big company so I trust they will uphold that warranty.
The install went well, my only issues was the use of Ducting for the cable install around the inverter wasn't all so great but hey what can you do. and the use of silver mounting hardware with black framed panel. this was quite disappointing and I will be raising this with Clipsal as it detracts from the sleek and clean look of the Trina Honey Panels.
I haven't had all to great weather yet or been through a summer but the output isn't as much as what I had hoped for, likely due to having to put panels on my northern roof due to future renovations on the house and this being shaded in the morning during winter. I hoping either the summer will produce better results and maybe even a trim of the large neighbors gumtree is in order.
Being a Electrician and Electrical Engineer I was able to install a second system on my shed again with a good we inverter and 3.5kw worth of panel this that massively increasing my daily kwh production equaling my 6.66kw system on my house roof's daily production.
This will help me pay back this system much quicker as i was able to get this system really cheap.
Panel rating: 3/5
Inverter rating: 5/5
Battery rating: 3/5
28 May 2021
Polite and convincing salesperson, Punctual & tidy installation team and Great customer service.
Jake the salesperson is very professional in providing accurate answers and gets to the point quickly. He was able to explain the product's benefits and finally convinced me to go with Clipsal Solar.The installation team was delightful. They were punctual and the boys were very friendly. They ensure my place is clean and tidy after the installation.
Customer service is excellent. We're still in the process of downloading the Pulse App. James, is extremely patient with me, a customer who is not very literate in technology! He is prompt in helping with the organisation of the grid connection. In the meantime, James has provided a link to the Pulse as an alternative before getting the App.
In future, I sincerely hope that Clipsal Solar will continue with this great service if I do encounter any problems with the solar system.
Thank you so much for introducing this company. I appreciate it very much.
Kind regards,
Kim
10 May 2021
Great Installation and Customer Service
I got several quotes from the top 3 companies and Clipsal came up tops. I have no regrets whatsoever.The quote was detailed and specific and the whole process went very smooth.
The installation couldn't have been any better with the installers being very professional and knew very much what was best. They were punctual, polite and left the place as clean as they found it.
I was very satisfied with the administrative customer service provided. All paperwork including applications to the various external organizations were all handled efficiently and on time. I was also impressed the follow up even after the installation was complete up to finding the best and cheapest power supplier.
Panel rating: 4/5
05 May 2021
Great Experience
Seamless process from quoting to installation. All questions answered promptly. Great after installation support snd service. Was not the cheapest quote but definitely the best service including ongoing support following installation to help find best energy plan for our system and usage. Highly recommend them.04 May 2021
Great system and great team
I had a great experience with the Clipsal team from quote through to installation. The sales consultant was very knowledgeable and provided a quote based on my requirements and his expertise. The price was very competitive. Although delayed a little by the recent bad weather the installation team (Josh and Taren) were on time, courteous and willing to answer questions. They cleaned up each day when they finished and did a great job. Would highly recommend them. I have also had a follow up call to answer questions and set up monitoring and to assist with choosing a new energy plan to take advantage of the solar benefit.29 April 2021
Best value for money and service
I used Clipsal Solar to upgrade my existing solar system.The sales person who visited my property was excellent (Very courteous and knew his subject very well. He explained me everything in details)
The system I selected and the installation process was very good (The only issue was the waiting period for installation)
Their charges were very reasonable for the equipment they used.
The other excellent thing I noted of this company is their after sale service.
I can highly recommend Clipsal Solar to anyone.
Panel rating: 4/5
Inverter rating: 5/5
Battery rating: 5/5
28 April 2021
Very helpful and knowledgeable customer service.
I compared about a dozen installers before choosing Clipsal Solar from 3 recommended by Solar Quotes. Not the cheapest but the Clipsal Solar Specialist (Jake) came across as the most informative and knowledgeable of all the installers I spoke to. Clipsal also offered the best options a system using power optimisers on the panels as I have a lot of shading from gum trees in my area.I intend to upgrade at a later date with extra panels and a battery and as such I have no reservations in recommending Clipsal Solar.
28 April 2021
Fairly good process overall, choice of quality panels, confident in company long life
- Quoting: Easy back&forth, I did feel a bit of ???? when I requested the 4th "small" change to the quote, but in the end I got what I wanted (and I had to request tilt frames myself), with a bit of flexibility built-in.- Installation: One project manager did the first inspection and was there during the whole installation. They had some trouble to get cables down the internal walls, but they took the time (at no extra cost to me) and that means the result is very clean, with minimal cabling visible. Because of this they had to come back the next half-day to finish, which was no troubles for me.
- Customer service: Good follow-up, they handled everything until the system was fully ready and exporting, and my monitoring app was setup.
- Monitoring: The Clipsal "Pulse App" is very nice, showing production/use/export numbers with little delay (about 30 seconds I think).They also monitor my home consumption across 6 areas, so it's possible to see how much power I'm using in different parts of the house. They also have 24h graphs, bill entry, and an "insight" screen that's supposed to give tips to be more energy-efficient (but that will take more time to be useful).
My only disappointment there is that I don't have access to other data from my system, like the performance of each individual panel (they have power optimisers). The cust-rep said their tech team has access to these, and would use them to find faults and let me know.
Panel rating: 4/5
Inverter rating: 4/5
24 April 2021
Professional Installation and Customer Service
System installed by Clipsal after reviewing 4 installers.Quoting was a an issue across the board with all the companies I contacted. Using the standard guidelines for panel lay out would have resulted in a mess of panels at the front (North) of the house. The rear has a flat roof from an extension (a few % gradient south) that could utilised with tilt frames. All companies overlooked this and I found most difficult to get to come and assess without an extra charge. Clipsal quoted on this and came out prior to the installation to measure and finalise the quote/layout. I didn't want major changes happening during installation.
Installation was very good, it took 2 days to complete due to weather issues. Informed all the way through the process.
Customer Service followed up post installation to advise as a few minor things that need attention e.g. Inverter Canopy wasn't available so they'll be back to do that. Also spent 15 minutes going through the Clipsal Pulse App which provides consumption monitoring per circuit in the house. Easily identify what is using power etc, not just in/out at the meter.
Overall impressed with Clipsal and the way everything was handled.
11 April 2021
Smooth Install
The sales and quoting was easy with the sales person very responsive to any question.The install guys arrived on time, were polite and friendly and left my place clean and tidy.
Grid connection was done for me, links provided to download the monitoring software that was easy install.
09 April 2021
Lengthy frustrating experience
The sales and quoting was very competitive but once signed up communication seemed to have ceased. Numerous emails and phone calls to find out what was happening and when. From sign up to final install took 4 months and became extremely frustrating as I had paid for a system and wasn’t reeling the benefits of it.I also had to contact my energy supplier to get the smart meter installed which further delayed benefiting from have solar installed
06 April 2021
Great guys (and gal) did a great job
Overall I was pretty happy with Clipsal Solar. They could have kept me a little more up to date about the date for the install (it was a wet weather period....), but other than that pretty good. The post installation support has been great which has improved their customer service score :)
Great Installation
The solar PV system and Tesla battery were installed by DQ Electrical, a contractor employed by Clipsal Solar. Don's team was excellent, and the installation was very neat.The system was excellent value as we qualified for the SA Government battery rebate of $6,000 and enrolled onto the Simply Energy VPP which we received $3,000 (both are no longer available)
The monitoring platform is not as good as others; it does not send a warning if the system is not operating and does not integrate with the battery. I need the Tesla app to check the battery state. I have dual-pointed the monitoring device to Solar Analytics' website (since it is the same device), and I use Solar Analytics for technical support and queries. They respond in days, not weeks, and they know their stuff.
Overall, it was a great installation with an average app, does not do what is states and poor and slow customer service.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5